SuperOps Reviews & Product Details

I like how organised the features are and how easy the RMMS is to navigate.

Features such as Monica AI allow me to find similar tickets.

When I was new to the environment, Finn (or a helpdesk technician) was very supportive. It also performs very well when installing software such as Splashtop, and it integrates nicely.

From a cost and productivity perspective, SuperOps provides good value by bringing ticket management, RMM, remote access and automation into one platform. Having these tools integrated reduces the need to switch between different systems and saves technicians time when troubleshooting and resolving issues.

Features such as automated scripts, software deployment and Monica AI help reduce the time spent on repetitive tasks, allowing technicians to handle more tickets efficiently. Although I'm not directly involved in the licensing costs, the time saved and improved workflow contribute to a good return on investment for an MSP. Review collected by and hosted on G2.com.

I really don't like interface for creation of projects Review collected by and hosted on G2.com.

I like that remote connect and the tickets are all in the same place, especially compared to other products. Review collected by and hosted on G2.com.

The filtering system in the ticketing section could be improved, and I’m also disappointed that auto-assign isn’t a feature within the product. Review collected by and hosted on G2.com.

The user interfaces are great. I looked - and tried - many different products prior to choosing Superops. I like the way the iPhone app works and the desktop interface is modern, clean, and always improving.

That's just the UI. They integrate with Splashtop.com which I like to use for remote capability. I have used Splashtop for years and trust it more than many RMM products so that was important. It also integrates with Guardz.com which I use for Cybersecurity. Those are key needs for me.

It works well on the phone and desktop and is responsive and quickly can give me an overview of what systems I have, what needs to be updated, and how I am doing on tickets and follow-up.

The pricing is honestly a little more than others, but I find the overall benefit worth the price.

The support is quick and the onboarding is easy. When I have a question or need, I can quickly get someone on chat and they respond quickly.

The AI tools are getting better. I would like some more features on this, but overall they do well to help me get in front problems before they become bigger problems by monitoring the systems and how they are performing. The system will make a recommendation on hardware if it thinks a hard disk is going bad, for example. Review collected by and hosted on G2.com.

I don't know of a downside. If it had anything serious, I would not be using for my PSA / RMM needs. Review collected by and hosted on G2.com.

Superops is really easy to deploy and manage. The interface is clean and the system works well and I have not seen any down time. the packages are affordable and give access to a range of MSP tools that replace several different systems. I have integrated with Xero and Hudu to save on double entry.

Onboarding was easy and I regularly use the AI chat to ask questions. The Ai will hand over to a human engineer if it cannot solve the query. Review collected by and hosted on G2.com.

The knowledgebase section could do with development to compete with Hudu. Review collected by and hosted on G2.com.

I appreciate that SuperOps is a modern AI-integrated platform that responds very well to the interests and requests of its users and implements changes sensibly. I particularly like that the platform is designed as an IT manager or technician would use it, making everyday work more efficient and allowing focus on customer concerns instead of dealing with internal administration. It runs seamlessly on Mac, Windows, and Linux devices and requires no local servers. During the initial setup, the SuperOps team supported us very well at no additional cost. This helped us quickly get into our daily work and make the necessary settings ourselves. Review collected by and hosted on G2.com.

Billing and tax handling is a major challenge, especially for European tax rates, for which SuperOps is not suitable. It often requires other solutions and makes dunning as well as credits or cancellations of invoices difficult, which always involves post-processing in accounting. The SuperOps app should also be significantly improved, as the information the technician needs on-site does not work well, as does time tracking. Review collected by and hosted on G2.com.

The PSA side of SuperOps works well, and the user interface is easy to use. Overall performance has been good — I don’t recall it ever feeling slow.

There are a few areas where I think it could improve. More integrations would be useful, for example a connection with GoHighLevel. The integrated Splashtop remote access also hasn’t worked particularly well in my experience.

Pricing feels a little on the high side, but support has been good and, as far as I can remember, they’ve resolved all the issues I’ve raised.

The AI features are currently a little weak, but they do seem to be improving them.

Overall, SuperOps is a solid platform with a good PSA experience, a clean UI, and reliable support, but it would benefit from stronger integrations, better remote access, and more mature AI features. Review collected by and hosted on G2.com.

I’m not impressed with the Splashtop integration; it constantly fails to connect to remote computers. Review collected by and hosted on G2.com.

What I like best is how much SuperOps lets me do without bolting on a separate MDM or WSUS. We're a remote-first team with no on-prem domain, and I've been able to drive a full Windows 11 fleet upgrade (23H2/24H2 up to 25H2) entirely through the scripting engine and RMM policies. The same approach covers everything from deploying rclone-backed cloud storage mounts to one-off remediation across the estate.

The ticketing and RMM living in one platform is the real win for me. I can fire a script at an endpoint, log the outcome, and thread a follow-up into the same ticket conversation without juggling tools. Building out our M365 onboarding automation (Entra account creation, licensing, group membership, welcome emails) sits naturally alongside the device management rather than feeling like a separate world.

Performance has been solid across the fleet, the agent stays out of the way, and the platform hasn't gotten in my way as our needs have grown more complex. Review collected by and hosted on G2.com.

MDM isn't part of our subscription despite us purchasing the highest tier available at the time. For a remote-first setup, I'd expect device management to be included at that level rather than costing extra. Review collected by and hosted on G2.com.

I like the user interface; the tabbed interface is genuinely helpful and useful. It is, by and large, a very modern experience, especially compared to some other, more established products that are stuck with some old design language. It integrates well with many third-party products, and the network discovery database is genuinely impressive. Performance has been great—I haven't had any slowdowns or issues. Pricing is fair, and we actually saved money by switching our RMM and help desk ticketing products to SuperOps, with the added bonus of having both under a single pane of glass. As a non-profit organization, we also received a nice discount which helped further. Onboarding was a good experience overall, although I think there is room for improvement in that area in terms of wanting to feel like I'm special and important and that I genuinely matter My impression is that rapid growth is likely leading to a more compressed onboarding experience, but that's just a guess on my part. It was not bad by any means, just a step below exceptional. Their built-in AI (curiously named Monica) is helpful, but not available in enough areas. It seems like every time I run into a question, it's in an area where Monica isn't available. I hope the availability expands to cover every facet of SuperOps. All in all, I'm very impressed with SuperOps. It has room for improvement—what product doesn't?—but their release cycle is insanely fast (using the past four weeks as an example, there were five feature releases). Looking back at the month prior to that, there were at least as many updates if not more. If you're looking for a mature, stable product... it's possible SuperOps isn't a good fit for you. But if you're looking for a modern, evolving system, I think you'll feel right at home in SuperOps. Review collected by and hosted on G2.com.

some confusing, undocumented features; lack of customization in certain areas (e.g., can't change the number of items shown per page from 50 to 100+ anywhere); can't figure out how to completely disable the timer feature (we don't use or need it, as we don't do billable time as an internal IT department); help desk ticketing forms are flexible but not flexible enough to handle our workflow (so we built a custom form and use it via their API) Review collected by and hosted on G2.com.

I like the user interface; the tabbed interface is genuinely helpful and useful. It is, by and large, a very modern experience, especially compared to some other, more established products that are stuck with some old design language. It integrates well with many third-party products, and the network discovery database is genuinely impressive. Performance has been great—I haven't had any slowdowns or issues. Pricing is fair, and we actually saved money by switching our RMM and help desk ticketing products to SuperOps, with the added bonus of having both under a single pane of glass. As a non-profit organization, we also received a nice discount which helped further. Onboarding was a good experience overall, although I think there is room for improvement in that area in terms of wanting to feel like I'm special and important and that I genuinely matter My impression is that rapid growth is likely leading to a more compressed onboarding experience, but that's just a guess on my part. It was not bad by any means, just a step below exceptional. Their built-in AI (curiously named Monica) is helpful, but not available in enough areas. It seems like every time I run into a question, it's in an area where Monica isn't available. I hope the availability expands to cover every facet of SuperOps. All in all, I'm very impressed with SuperOps. It has room for improvement—what product doesn't?—but their release cycle is insanely fast (using the past four weeks as an example, there were five feature releases). Looking back at the month prior to that, there were at least as many updates if not more. If you're looking for a mature, stable product... it's possible SuperOps isn't a good fit for you. But if you're looking for a modern, evolving system, I think you'll feel right at home in SuperOps. Review collected by and hosted on G2.com.

some confusing, undocumented features; lack of customization in certain areas (e.g., can't change the number of items shown per page from 50 to 100+ anywhere); can't figure out how to completely disable the timer feature (we don't use or need it, as we don't do billable time as an internal IT department); help desk ticketing forms are flexible but not flexible enough to handle our workflow (so we built a custom form and use it via their API) Review collected by and hosted on G2.com.

We have used a few PSA/RMM tools in the past and we have always been left with a sour taste. Missing features, things that don't work properly, lack of integration etc. However we have found that with SuperOps they are consistently updating modules, introducing new integrations and all while keeping the price competitive. The UI and mobile app are great and help with performance when on the road. Should I ever have an issue - I can get hold of support at the click of a button and either speak with their AI agent or a human. Review collected by and hosted on G2.com.

The downside to superops is that there are still some integrations missing into tools that we use so we dont quite get that holistic single pane of glass. We do occasionally find that feature updates dont install first time but this is only now and again. Review collected by and hosted on G2.com.