SuperOps Reviews & Product Details

The ease of use and support are, in my opinion, the standout features of SuperOps. In the past, I have used other products, but their lack of reliable support was the main reason I stopped using them. With SuperOps, support is always accessible and ready to assist whenever an issue arises. Review collected by and hosted on G2.com.

Deploying to multiple workstations would be more convenient if it didn't require buying an extra add-on for networking. This additional step makes the process less straightforward than it could be. Review collected by and hosted on G2.com.

Its super easy to use and if you get stuck with ANYTHING, there is a support person to answer you question in 10 minutes or less. I use superops everyday to ensure that all my clients are running smoothly. I am blown away but the ease of use and setup that it took to get my site up and running and the integrations I can connect to it to make it work all from one portal. Review collected by and hosted on G2.com.

There is nothing to dislike at the moment. The team are eager to release new features, and they have a voting system that works well. Review collected by and hosted on G2.com.

SuperOps provides a clean and intuitive interface that makes onboarding effortless, with minimal training required. The platform is built from the ground up with a modern design and evolves rapidly through frequent feature releases and performance enhancements. Support is consistently responsive and well-informed, providing real-time assistance when needed. One standout feature is its straightforward client contract management—ideal for tracking and maintaining recurring agreements with ease. After nearly two years of use, I remain highly satisfied with the product’s reliability, simplicity, and continued innovation. Review collected by and hosted on G2.com.

Like many subscription services, pricing has increased over time. While I appreciate the flexibility of monthly and annual plans, the inability to secure a multi-year subscription is a drawback. It would be beneficial to offer 2–3 year options with guaranteed pricing to help customers plan ahead and manage costs more effectively. Review collected by and hosted on G2.com.

The UI is very intuitive, minimum learning for IT Engineer to use. Endpoint client installation with a single click. Robust Endpoint Management, detailed hardware/software information, patch status, all in single page. Terminal/Powershell background access very useful if need to do anything without disturbing user. Customer support are very good, entertain our questions no matter how simple it is. Review collected by and hosted on G2.com.

File manager is double edge sword, it is useful, however there should be more control can be applied to this feature. Review collected by and hosted on G2.com.

Right now, absolutely nothing at all from this toy company! Review collected by and hosted on G2.com.

If I could give zero stars, I would. This company is a complete disaster, and their support team is absolutely useless. Constant downtime, unreliable service, and when you actually need help, they ignore your requests or give you generic, unhelpful responses.

We repeatedly asked for access to a backup of our critical data, and they failed to provide it. Every time their system went down (which happened way too often), our entire business was paralyzed with no way to retrieve important information. Instead of actually helping, they just gave us excuses.

The lack of professionalism and responsibility is shocking. If you value your business, your data, and your sanity, do not waste your time or money on this service. They are irresponsible, their support is useless, and their service is a joke.

We ultimately had no choice but to leave, and I will make sure to warn others on every platform possible. Stay away at all costs! Review collected by and hosted on G2.com.

There is nothing to like.

You spend your entire trial period trying to get it to a functional state. Then you import your devices and keep going through configuration for another two months just to get a semi decent experience. Review collected by and hosted on G2.com.

The worst out of box experience.

This system is a nightmare to set up and you will spend at least 2 to 4 months just to configure and get the basics going.

You end up spending more time setting the system up than you do supporting your customers.

Also costs more than other vendors and their out of box experience is far superior. Review collected by and hosted on G2.com.

SuperOps GraphQL API enables integration with anything if your choosing. If an integration is not supported natively, it's relatively simple to write some glue code to integrate it yourself.

SuperOps support are second to none. Quick to respond, and even when they don't have a direct solution supported in the platforms model, offer useful guidance and workarounds to help you achieve the desired result.

The platforms learning curve is relatively shallow, and getting started is easy. It's very feasible to just jump in and start playing around without too much fear of making a complicated mistake that will cause you a great number problems down the line (I'm looking at you, Connectwise!) Review collected by and hosted on G2.com.

There are a few minor interface related bugs to be aware of, and the Single-Page-Application, tab-based navigation system isn't everyone's cup of tea.

Historic data is not retained in the RMM, so reviewing trends such as increased disk space usage over time is not possible. Review collected by and hosted on G2.com.

SuperOps is good MSP software that provides a PSA-RMM platform and is constantly growing and improving its features. The remote monitoring and management feature of SuperOps is best for me as it has a good user interface, is easy to access, and supports multiple platforms. Moreover, other features such as remote access to the host (file explorer, command line, etc.) in the background add more benefits to accessing the device without hampering the customer. Review collected by and hosted on G2.com.

The downside of superOps are:

- NO option to preview files and documents in the documentation section. Need to download it to view it.

- Sometimes RMM does not work and need to reinstall it. Review collected by and hosted on G2.com.

My experience was very pleasant. I had no problem when switching from Jira. I really liked the ability to use timers at individual tickets, so that I know how much time I am spending on each task. I also used the splashtop remote connection a ton and it worked really well. Review collected by and hosted on G2.com.

Sometimes the function "Send and change status" would need to be clicked a few times before activation. It was really annoying sometimes. Review collected by and hosted on G2.com.

It is very easy to get started, easy for the staff to learn the system and the support is best in class. First I implemeted SuperOps at an MSP and now we are using it in the company that I´m the CIO in. The development of the system is super fast end new functions is added all the time. SuperOps listens very much to the users when it comes to development of the product. I have used it for 2,5 years now and it is far better than other systems from the big ones. I use it every day. Review collected by and hosted on G2.com.

The integration to SentinelOne could be better and the same goes for Hudu, you manually need to creatse sites in Hudu even if you have site setup in SuperOps. I would like to see that you could set a asset (computer) as a node and scan the network for computers missing the agent. You can create tickets from the agent but chatt function is missing and you cannot attach files to a case this way. Review collected by and hosted on G2.com.