--- title: SuperOps Reviews meta_title: 'SuperOps Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 172 reviews by the users' company size, role or industry to find out how SuperOps works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 172 scale: '5' date_modified: '2026-06-22' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SuperOps Reviews **Vendor:** SuperOps Inc **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.4/5.0 **Total Reviews:** 172 ## About SuperOps SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it. SuperOps is the only unified MSP that will take the pain out of your everyday tasks. No more switching between five tools to complete one simple task. 2. Get tasks done while you’re asleep We are an automation-first platform. Automation sits at the center of everything we are building at SuperOps.ai. Our platform is designed to save at least three man-hours every week. That’s six days of vacation! Sit back, relax, and leave the grunt work to our platform. 3. Draws you in, blows your mind Our MSP software's human-centered design is beautiful and easy on the eyes. We took great care in crafting the UI because even the little things matter to us. Everything looks better, feels better you wish you had more stuff to do (just to hang out in the software). ## SuperOps Pros & Cons **What users like:** - Users find SuperOps to have **exceptional ease of use** , enabling quick learning and seamless integration into workflows. (78 reviews) - Users rave about SuperOps' **exceptional customer support** , highlighting their quick responses and effective guidance for solutions. (66 reviews) - Users appreciate the **integrated tools and responsive support** of SuperOps, streamlining their workflow effectively. (47 reviews) - Users praise SuperOps for its **friendly and intuitive interface** , making it ideal for technicians new to RMM. (34 reviews) - Users love the **intuitive interface** of SuperOps, making navigation and task management seamless and efficient. (32 reviews) - Users value the **comprehensive features** of SuperOps, which streamline enterprise management and enhance overall productivity. (29 reviews) - Integrations (27 reviews) - Automation (24 reviews) - Positive Experience (24 reviews) - Implementation Ease (22 reviews) **What users dislike:** - Users note the **missing features** like advanced Runbooks and multi-endpoint installer hinder optimal use of SuperOps. (45 reviews) - Users experience **feature issues** with SuperOps, including accidental deletions and limited app functionality compared to the WebGUI. (22 reviews) - Users face **integration issues** with SuperOps, highlighting the lack of connectivity with major tools and platforms. (16 reviews) - Users express frustration with **access limitations** to advanced Runbook options, hindering effective PSA operations and functionality. (15 reviews) - Users are frustrated by the **lack of integrations** , limiting functionality with popular tools like SharePoint and Google Drive. (14 reviews) - Needs Improvement (13 reviews) - Users often face **ticketing system issues** , including collaboration challenges and lack of essential features for larger teams. (13 reviews) - Ticketing Issues (11 reviews) - Mobile App Issues (10 reviews) - Slow Performance (10 reviews) ## SuperOps Reviews ### 1. Solid PSA and clean UI, but needs stronger integrations, remote access, and AI **Rating:** 3.5/5.0 stars **Reviewed by:** James B. | Cyber Security Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** The PSA side of SuperOps works well, and the user interface is easy to use. Overall performance has been good — I don’t recall it ever feeling slow. There are a few areas where I think it could improve. More integrations would be useful, for example a connection with GoHighLevel. The integrated Splashtop remote access also hasn’t worked particularly well in my experience. Pricing feels a little on the high side, but support has been good and, as far as I can remember, they’ve resolved all the issues I’ve raised. The AI features are currently a little weak, but they do seem to be improving them. Overall, SuperOps is a solid platform with a good PSA experience, a clean UI, and reliable support, but it would benefit from stronger integrations, better remote access, and more mature AI features. **What do you dislike about SuperOps?** I’m not impressed with the Splashtop integration; it constantly fails to connect to remote computers. **What problems is SuperOps solving and how is that benefiting you?** Having a solid ticketing system is important, and so far this one has been doing the job well. ### 2. All-in-One RMM + Ticketing That Powers Remote-First Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Nick M. | Technical Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** What I like best is how much SuperOps lets me do without bolting on a separate MDM or WSUS. We're a remote-first team with no on-prem domain, and I've been able to drive a full Windows 11 fleet upgrade (23H2/24H2 up to 25H2) entirely through the scripting engine and RMM policies. The same approach covers everything from deploying rclone-backed cloud storage mounts to one-off remediation across the estate. The ticketing and RMM living in one platform is the real win for me. I can fire a script at an endpoint, log the outcome, and thread a follow-up into the same ticket conversation without juggling tools. Building out our M365 onboarding automation (Entra account creation, licensing, group membership, welcome emails) sits naturally alongside the device management rather than feeling like a separate world. Performance has been solid across the fleet, the agent stays out of the way, and the platform hasn't gotten in my way as our needs have grown more complex. **What do you dislike about SuperOps?** MDM isn't part of our subscription despite us purchasing the highest tier available at the time. For a remote-first setup, I'd expect device management to be included at that level rather than costing extra. **What problems is SuperOps solving and how is that benefiting you?** As a remote-first organisation with no on-prem domain, WSUS, or traditional MDM, SuperOps gives us a single place to manage the entire endpoint fleet from anywhere. The biggest win is consolidation: RMM, scripting, and ticketing live in one platform, so I'm not stitching together separate tools to push updates, remediate issues, and track the work. ### 3. Modern, Fast-Evolving RMM with a Great UI and Strong Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin J. W. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2026 **What do you like best about SuperOps?** I like the user interface; the tabbed interface is genuinely helpful and useful. It is, by and large, a very modern experience, especially compared to some other, more established products that are stuck with some old design language. It integrates well with many third-party products, and the network discovery database is genuinely impressive. Performance has been great—I haven't had any slowdowns or issues. Pricing is fair, and we actually saved money by switching our RMM and help desk ticketing products to SuperOps, with the added bonus of having both under a single pane of glass. As a non-profit organization, we also received a nice discount which helped further. Onboarding was a good experience overall, although I think there is room for improvement in that area in terms of wanting to feel like I'm special and important and that I genuinely matter My impression is that rapid growth is likely leading to a more compressed onboarding experience, but that's just a guess on my part. It was not bad by any means, just a step below exceptional. Their built-in AI (curiously named Monica) is helpful, but not available in enough areas. It seems like every time I run into a question, it's in an area where Monica isn't available. I hope the availability expands to cover every facet of SuperOps. All in all, I'm very impressed with SuperOps. It has room for improvement—what product doesn't?—but their release cycle is insanely fast (using the past four weeks as an example, there were five feature releases). Looking back at the month prior to that, there were at least as many updates if not more. If you're looking for a mature, stable product... it's possible SuperOps isn't a good fit for you. But if you're looking for a modern, evolving system, I think you'll feel right at home in SuperOps. **What do you dislike about SuperOps?** some confusing, undocumented features; lack of customization in certain areas (e.g., can't change the number of items shown per page from 50 to 100+ anywhere); can't figure out how to completely disable the timer feature (we don't use or need it, as we don't do billable time as an internal IT department); help desk ticketing forms are flexible but not flexible enough to handle our workflow (so we built a custom form and use it via their API) **What problems is SuperOps solving and how is that benefiting you?** love having the RMM and help desk ticketing under a single pane of glass; included remote control tools have genuinely useful features like on-screen drawing with automatic erasing/expiration; available API allowed us to make a custom help desk ticket entry form that is exactly what we want; per-endpoint pricing instead of per-technician/agent pricing allows us to have as many techs/agents as we like; rapid updates bode well for product staying fresh and useful ### 4. Modern, Fast-Evolving RMM with a Great UI and Strong Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin W. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2026 **What do you like best about SuperOps?** I like the user interface; the tabbed interface is genuinely helpful and useful. It is, by and large, a very modern experience, especially compared to some other, more established products that are stuck with some old design language. It integrates well with many third-party products, and the network discovery database is genuinely impressive. Performance has been great—I haven't had any slowdowns or issues. Pricing is fair, and we actually saved money by switching our RMM and help desk ticketing products to SuperOps, with the added bonus of having both under a single pane of glass. As a non-profit organization, we also received a nice discount which helped further. Onboarding was a good experience overall, although I think there is room for improvement in that area in terms of wanting to feel like I'm special and important and that I genuinely matter My impression is that rapid growth is likely leading to a more compressed onboarding experience, but that's just a guess on my part. It was not bad by any means, just a step below exceptional. Their built-in AI (curiously named Monica) is helpful, but not available in enough areas. It seems like every time I run into a question, it's in an area where Monica isn't available. I hope the availability expands to cover every facet of SuperOps. All in all, I'm very impressed with SuperOps. It has room for improvement—what product doesn't?—but their release cycle is insanely fast (using the past four weeks as an example, there were five feature releases). Looking back at the month prior to that, there were at least as many updates if not more. If you're looking for a mature, stable product... it's possible SuperOps isn't a good fit for you. But if you're looking for a modern, evolving system, I think you'll feel right at home in SuperOps. **What do you dislike about SuperOps?** some confusing, undocumented features; lack of customization in certain areas (e.g., can't change the number of items shown per page from 50 to 100+ anywhere); can't figure out how to completely disable the timer feature (we don't use or need it, as we don't do billable time as an internal IT department); help desk ticketing forms are flexible but not flexible enough to handle our workflow (so we built a custom form and use it via their API) **What problems is SuperOps solving and how is that benefiting you?** love having the RMM and help desk ticketing under a single pane of glass; included remote control tools have genuinely useful features like on-screen drawing with automatic erasing/expiration; available API allowed us to make a custom help desk ticket entry form that is exactly what we want; per-endpoint pricing instead of per-technician/agent pricing allows us to have as many techs/agents as we like; rapid updates bode well for product staying fresh and useful ### 5. Superops: Easy Deployment, Clean UI, and Powerful MSP Tools in One **Rating:** 5.0/5.0 stars **Reviewed by:** Martin R. | Information Technology Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** Superops is really easy to deploy and manage. The interface is clean and the system works well and I have not seen any down time. the packages are affordable and give access to a range of MSP tools that replace several different systems. I have integrated with Xero and Hudu to save on double entry. Onboarding was easy and I regularly use the AI chat to ask questions. The Ai will hand over to a human engineer if it cannot solve the query. **What do you dislike about SuperOps?** The knowledgebase section could do with development to compete with Hudu. **What problems is SuperOps solving and how is that benefiting you?** I use most of the modules, ticketing, projects, contracts, invoicing, quotes and RMM. I have managed to scale with accurate billing and useful stats to show profitability per billing line and client. I could not get this information from my CRM. Superops has also helped upsell my services by comparing customer spend. I used my CRM ticketing tool before Superops and struggled to use any meaningful automation. Every ticket took longer to manage than it should do. Now I can bill time and see profit and loss per contract. This has increased my revenue by being more accessible. ### 6. SuperOps: Great UI, Competitive Pricing, and Fast Support with Constant Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Tony E. | Webmaster, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** We have used a few PSA/RMM tools in the past and we have always been left with a sour taste. Missing features, things that don't work properly, lack of integration etc. However we have found that with SuperOps they are consistently updating modules, introducing new integrations and all while keeping the price competitive. The UI and mobile app are great and help with performance when on the road. Should I ever have an issue - I can get hold of support at the click of a button and either speak with their AI agent or a human. **What do you dislike about SuperOps?** The downside to superops is that there are still some integrations missing into tools that we use so we dont quite get that holistic single pane of glass. We do occasionally find that feature updates dont install first time but this is only now and again. **What problems is SuperOps solving and how is that benefiting you?** Ticketing, Contracts, and patch management. ### 7. Great Value with a Ton of Features. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey James P. | IT Lab Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** I think it has a lot of features and SuperOps is a great Price. The UI is very easy to use and there are a ton of integrations for our small MSP. Onboarding is way faster than our last RMM tool. **What do you dislike about SuperOps?** In our last RMM tool you could search at the top very easily for was is called assets in this tool. Now you have to filter by client and there are many ways to find the asset. It would be nice if there was a quick way to find the computer you need to remote into. **What problems is SuperOps solving and how is that benefiting you?** The problem that SuperOps is solving for our small team is that we were paying for connectwise and it costs a ton of money. Lowering the monthly bill will help keep our running cost down. ### 8. Powerful IT Support with Ease and Value **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | IT Support Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** I really like the remote terminal in SuperOps, as it allows me to do pretty much anything without the user needing to be involved, which is great because it removes the issue of waiting for the correct time to use a user's machine. I find it useful for a range of purposes, like getting the MAC address for Wifi to add into our radius server and listing all printers. Plus, switching to SuperOps was due to its licensing costs, capabilities, user-friendly UI for chatting with users, and having a ticketing system as well as RMM. The initial setup was easy, and it complements well with tools like the Unifi controller to help diagnose. I appreciate that these aspects make my work smoother. **What do you dislike about SuperOps?** Patch management is not there in terms of updating in line with Cyber essentials / CE+ as this is becoming mandatory in many countries to do trade with. Add a pane for connected printers in the details. **What problems is SuperOps solving and how is that benefiting you?** I use SuperOps for remote IT support, asset management, and real-time analytics. It tracks asset information easily, provides a remote terminal that lets me manage tasks without interrupting users, and offers extra redundancy beyond RDP. ### 9. Clean, Fast, and Usable, but Almost There on Everything Else **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2026 **What do you like best about SuperOps?** It has AI woven into it. The features are clean. It is a very straightforward to use. It is not overly complicated attempting to everything for everyone. It is very quick and the support is reasonably responsive. **What do you dislike about SuperOps?** There’s essentially no onboarding to speak of. The pricing isn’t as competitive as they want you to believe, and there aren’t that many integrations either. Even among the integrations they do offer, some are only partial. A number of existing features also feel like they’re just “almost” finished. For example, on the ticket board you typically want to quickly see open tickets, not everything. In SuperOps, that isn’t the default. You have to load all tickets first, and only then can you get to a view that shows just the open ones. Overall, it feels like they deliver half-baked features without incorporating user feedback. **What problems is SuperOps solving and how is that benefiting you?** It’s an RMM and ticketing platform combined, which is exactly what I needed. ### 10. Great Integrations and Support, But PSA Terminology Can Be Confusing **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** The wide variety of integrations with other vendors, such as Pax8 helps ensure my billing is accurate. Support has been incredible. And Monica is quite helpful, for a technical resolutions AI. **What do you dislike about SuperOps?** I do not think the same way as those who designed the PSA. Also, re-use of certain terms to have multiple uses has made use of the PSA a challenge for me as a one man shop. **What problems is SuperOps solving and how is that benefiting you?** The RMM and automation are incredibly helpful to me. In the last 5 years, I have been with two other platforms and both were challenged with their own technology. ### 11. Great UI and Support, but Patching and Contract Setup Need Refinement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** SuperOps has a great UI interface and includes multiple different modules within one product. Onboarding was easy and support has been optimal and they are quick to assist. The integrations are limited due to the curretn vendors offered; however, we have been able to work around that. The performance of the product has been stellar and we have only encountered a few stability issues that were promptly corrected by the support team. The built in AI features are very helpful when techs need to redefine their support answers and pricing has been comparable to other vendors **What do you dislike about SuperOps?** Some of the patching is not fully automated and the initial setup of contracts was a little mismatched with what we needed. **What problems is SuperOps solving and how is that benefiting you?** SuperOps has allowed us to regain more visibility into client issues and track them more proactively. ### 12. Incredibly Intuitive UI from Day One **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas O. | Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** The UI is incredibly intuitive. Even the first time you open the platform, it’s easy to tell where most things are, without needing to go through any documentation unless you want to. **What do you dislike about SuperOps?** The Projects feature feels pretty bare-bones. We often end up relying on an external project management tool like ClickUp to keep track of our projects, tasks, and related details. **What problems is SuperOps solving and how is that benefiting you?** The AI feature has been helping a lot when reading through tickets as it's giving us all needed information from the main screen. ### 13. SuperOps: Your Central Hub for IT Management **Rating:** 5.0/5.0 stars **Reviewed by:** Adam B. | Helpdesk Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** The Ticket Management side of SuperOps is fantastic, having the ability to create different statuses, different technician queues and different priorities has really helped us manage our workflow as a business **What do you dislike about SuperOps?** Sometimes the system can take a little too long to refresh new tickets and lags behind user input. **What problems is SuperOps solving and how is that benefiting you?** Our main problem was billing and making sure PAYG was covered. SuperOps integrates with our accounting system (Xero) as well as our licensing provider (Pax8) and this has greatly helped ensure we are billing correctly. ### 14. The "big boys" better watch out! **Rating:** 5.0/5.0 stars **Reviewed by:** Yancey J. | Everyhting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about SuperOps?** I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely like about SuperOps: * Their support is beyond phenomenal. No other RMM/PSA I’ve used even comes close. * The remote shells are great and just WORK. * Third-party integrations: their list of third-party apps keeps growing. * The included ISL Online. As good as SccreenConnect for remote support, IMHO. * MDM. * Advanced Policies: the advanced policy module is very straightforward and easy to use. * An all-in-one interface for most of the daily grind. I still need a few third-party interfaces here and there, but the majority of what I do day to day can be handled inside the SuperOps interface. * Scripting works well. Being able to set up PowerShell, batch, or Mac/Linux scripts that actually run correctly is a big deal. Some of the other tools I tested or used had issues running scripts properly. * The script marketplace. * MonicaAI. The AI really helps me sound friendly to my end users. I am usually very to-the-point and that sometimes comes across as irritation to my end users. I use MonicaAI to rewrite my communications to make me sound friendly to my users. I have had multiple positive comments since using it. * Did I mention their support? You could probably call me a SuperOps evangelist. I know nothing is perfect, but SuperOps keeps improving every month. The really big players in this space need to watch out—SuperOps continues to improve and add integrations, and with their pricing, they seem poised to take serious market share. **What do you dislike about SuperOps?** Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right DISLIKE. Here are some improvements that could be made: * The quoting module is rudimentary. Rather than try and re-invent the wheel, I think an integration with Smart Pricing Table or Quotewerks would be a better route. * Adding Cynet integration. They have integrations with some good products and Cynet would be a great additional integration. I have brought this up recently with SuperOps and Cynet. * The workflows are a bit cumbersome to me but in all honesty, I haven't played with them too much. Overall, I have no real negative things to say about SuperOps. As I grow, maybe I will find some but for e, it is a perfect fit. **What problems is SuperOps solving and how is that benefiting you?** I needed an PSA/RMM that worked without requiring someone full time just to manage it. SuperOps was a perfect solution for me and I have never looked back. ### 15. Efficient Management with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** I use SuperOps for remotely monitoring and managing our fleet of devices, and I find it very quick to use. It provides a centralized way to quickly access and manage devices across multiple sites, which means I don't need to travel to each site. I value the Splashtop Remote Desktop tool because it helps avoid site visits. I also appreciate the patch management and scripting features, which allow for automated management and maintenance in the background. Setting up SuperOps was very easy once I understood where the settings are. **What do you dislike about SuperOps?** Basic features are missing or don't work properly and they get logged as 'feature requests'. For example, CPU usage is always completely wrong, often reporting 150% or higher, due to incorrect calculations. Alerts are a bit hit and miss - some can have a recheck setting turned on, while others can't, making them pointless. Their support is also hit and miss. **What problems is SuperOps solving and how is that benefiting you?** SuperOps provides a centralized way to manage devices across multiple sites, avoiding travel. Splashtop Remote Desktop eliminates site visits, while patch management and scripting allow automated maintenance. ### 16. Clean, Technician-Friendly Automation That Keeps Getting Better **Rating:** 5.0/5.0 stars **Reviewed by:** Jared M. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** I think that the experience for our technicians is clean as far as servicing & automation. They love working with the product to provide help desk and have all the tools they need. SuperOps team is constantly refining and making the product better. **What do you dislike about SuperOps?** I feel like the PSA portion of the platform leaves something to be desired but is workable. **What problems is SuperOps solving and how is that benefiting you?** I feel like it has helped us with automation & documentation to refine our processes ### 17. Unified Platform with Great Support, Needs Interface Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** I like that SuperOps offers a single unified platform that allows us to manage customer devices and support calls and projects all in one place, which eliminates the need for multiple systems. The RMM feature is very easy to use and packed with powerful features. I appreciate the support team's responsiveness and openness to new ideas and feature requests. Additionally, I find the ability to view a history of CPU/RAM usage over seven days helpful for pinpointing performance issues. The integration with WinGet and the ability to upload our own software is also nice. The initial setup was fairly easy, supported by regular onboarding calls. **What do you dislike about SuperOps?** There feels to be some basic functionality missing, although some of this has been addressed during our onboarding. The interface doesn't feel as intuitive when dealing with tickets as other platforms we've used before. I think this might be because there are more features, and we will probably adapt to it with more time. **What problems is SuperOps solving and how is that benefiting you?** SuperOps offers a unified platform to manage customer devices and support calls/projects in one place, not across multiple systems. The RMM is user-friendly with features like historical CPU/RAM data, and integrates with WinGet, enhancing software management. ### 18. Reliable RMM and Fast, Efficient Ticketing with SuperOps **Rating:** 4.5/5.0 stars **Reviewed by:** Cassidy S. | IT Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** It's very reliable, I can always count on using SuperOps as an RMM to connect to my Devices. I also use it for ticketing in my Help Desk, it's fast and efficient. **What do you dislike about SuperOps?** There's really not much to talk bad about SuperOps but If I could pick something it would be having more integrations to other popular softwares **What problems is SuperOps solving and how is that benefiting you?** We are using SuperOps for Ticketing, RMM, and Patching. ### 19. Easy-to-Adopt All-in-One Platform for Small Startup MSPs **Rating:** 4.0/5.0 stars **Reviewed by:** Jon B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** It's an easy to adopt all-in-one platform, especially for small, startup MSP's. **What do you dislike about SuperOps?** The UI takes a little bit to get used to, and I feel development has stalled a little but that doesn't exactly change my overall view of the platform as a whole. **What problems is SuperOps solving and how is that benefiting you?** Having all of the core of the business all in one place. ### 20. Great for Ticketing Management, but Improvable **Rating:** 3.5/5.0 stars **Reviewed by:** Andrea P. | Sistemista delle infrastrutture, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** I like SuperOps because it has many useful features, such as ticket management. Our clients can open tickets directly through the platform, and we can see all the information we need on SuperOps. Moreover, unlike Ninja, SuperOps has all these features without an additional cost. **What do you dislike about SuperOps?** A bit complicated to insert the contracts into the platform. There is a somewhat complex procedure behind it that I didn't understand well. **What problems is SuperOps solving and how is that benefiting you?** I use SuperOps for monitoring, ticket management, and documentation, having all the information we need on a single platform. ### 21. Best-in-Class Ticketing System with Responsive Inline Chat Support **Rating:** 4.0/5.0 stars **Reviewed by:** B M. | System Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** On-demand support contact via inline chat. The ticketing system is the best we've had on any platform we've used. **What do you dislike about SuperOps?** There are some basic functionality missing, nothing crippling, but some things just don't work the way they should. **What problems is SuperOps solving and how is that benefiting you?** Mainly, the streamlined ticketing system. We are able to document and track activities much more efficiently. ### 22. Outstanding SuperOps Support with Helpful Finn AI Chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** The best thing about SuperOps is their customer support. If you have any questions, they have Finn, the AI chatbot, who can help you through it. But if he can’t, someone from SuperOps steps in and helps you out. **What do you dislike about SuperOps?** It’s on the expensive side, but you definitely get your money’s worth. **What problems is SuperOps solving and how is that benefiting you?** We have a lot of clients, and with SuperOps’ easy-to-use UI we can connect multiple other programs through integrations, giving us an all-in-one alerting and ticketing system. It also doesn’t have much downtime, so the performance has been perfect for us. ### 23. Remote Support Across Our Education Trust Improves Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** Remote support and access across the entire Education Trust, enabling improved management and better overall support. **What do you dislike about SuperOps?** When I rebuild an existing PC and re-join it to SuperOps, it increments the asset name. It would be great if it could read the device information and reassign it to the existing asset instead of creating a new, incremented name. **What problems is SuperOps solving and how is that benefiting you?** The platform has saved significant time, allowing staff to focus on what matters most—teaching and learning. It has also enabled ICT Support teams to work collaboratively across the Trust to resolve issues more effectively. ### 24. Easy-to-Use ITSM with Excellent Support and an AI Bot That Resolves Most Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2026 **What do you like best about SuperOps?** Easy to use software, and ticket can be generated by user with minimum efforts, user friednly screen to follow up, excellent support team, and ai bot resolve most of the issues **What do you dislike about SuperOps?** not dislike, but would need a proper change mgmt process to make it complete ITSM tool **What problems is SuperOps solving and how is that benefiting you?** User get confuse or avoid the log the ticket because msotly it need a lot of field to be filled, in case superops a single email with minimum text or even a screen shot is enough to raise the ticket ### 25. Easy to Use, Excellent Support, and a Great Price **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew G. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2026 **What do you like best about SuperOps?** Ease of use; excellent support; decent price **What do you dislike about SuperOps?** Need better delivered reports; sometimes the connection with the Asset drops - I need to bothr the client to re-install the agent; need more and easier training **What problems is SuperOps solving and how is that benefiting you?** Allows me to monitor my clients assets; update software; execute powershell scripts; access the asset ### 26. SME Management Made Easy with Powerful Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel M. | English Lecturer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** The platform makes SME management a dream: asset management; automate user managements for up to date monthly contracts; integrations with Splashtop out of the box as well as useful tools such as Xero, Azure and others **What do you dislike about SuperOps?** Inconsistent icons/design and workflows from time to time. **What problems is SuperOps solving and how is that benefiting you?** Asset management and automated billing ### 27. All-in-One Solution Simplifying IT Operations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** I like that SuperOps is an all-in-one solution, eliminating the need for multiple tabs to search for users, devices, etc. I also appreciate having its own built-in tab system rather than relying on a browser tab per item. **What do you dislike about SuperOps?** I'm not finding anything that has yet to be more than a minor inconvenience, which could just be due to setup. For example, not assigning a Technician automatically if unassigned but resolved. I think there should be a prompt when no technician is assigned when hitting resolve. **What problems is SuperOps solving and how is that benefiting you?** I use SuperOps to keep tickets and assets all in one location, avoiding the need for multiple tabs to look for users, devices, etc. It's an all-in-one solution with its own built-in tab system, making everything more streamlined. ### 28. Intuitive Interface and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Eric J. **Reviewed Date:** January 27, 2026 **What do you like best about SuperOps?** We like SuperOps' overall friendly and easy interface, which is great for technicians new to PSA or RMM. It's continuously evolving, and they are quick to fix bugs or issues. The company culture stands out with its friendliness and approachability. The interface is intuitive, making it easy to find what I need quickly. Interacting with their team, whether opening tickets or talking to an account manager, is straightforward and issues are usually resolved promptly. SuperOps treats every ticket as important, providing excellent communication and making me feel valued. Additionally, the initial setup for integrating companies, scripting installations, and migrating contracts or recurring items was extremely easy. Standard parts like email, templates, auto-replies, and custom fields are also easy to manage. Finally, their pricing, ease of use, and fantastic company culture were major reasons for switching from previous software. **What do you dislike about SuperOps?** Some small areas trip us up, like the agent deletion area that has the delete option for the whole company too close to assets deletion functions which leads to accidental deletions, although it's easy and quick to restore. The Android app could do more, especially on a tablet. I have to use Chrome to do certain tasks on the go, like scheduling myself for an appointment, because the app lacks some functions available on the WebGUI. **What problems is SuperOps solving and how is that benefiting you?** We use SuperOps as our platform for an IT ticketing system and remote management and monitoring. ### 29. Quick, Reliable Support When You Need It! **Rating:** 5.0/5.0 stars **Reviewed by:** Vysion T. | IT Client Support Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** When I have an issue, I am able to get help quickly. **What do you dislike about SuperOps?** Some functions in the program are difficult to find **What problems is SuperOps solving and how is that benefiting you?** Its much easier to remote into a clients computer now than it was. ### 30. Feature-Rich RMM and Ticketing Tool That Covers Most Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** It covers most of features as RMM tool with ticketing system. **What do you dislike about SuperOps?** Covers lots of functions but some functions are not well built or they are not ready for consumer level. Project has missing features, where becomes as barely useable. UI keep refresh every tab actions. AI feature is not helping for ticketing, as well as scripts. **What problems is SuperOps solving and how is that benefiting you?** It combines lots of features so does not require more subscriptions from other platforms. ### 31. Finn AI Assistant Is Extremely Helpful With Tips **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan W. | IT Apprentice, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** Finn the AI assistant extremely helpful with tips **What do you dislike about SuperOps?** that's there no default app or support for stream deck **What problems is SuperOps solving and how is that benefiting you?** Superops is helpful for keeping track of common solves with the central knowledge base ### 32. Outstanding Support and Effortless Usability with SuperOps **Rating:** 5.0/5.0 stars **Reviewed by:** Cris L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about SuperOps?** The ease of use and support are, in my opinion, the standout features of SuperOps. In the past, I have used other products, but their lack of reliable support was the main reason I stopped using them. With SuperOps, support is always accessible and ready to assist whenever an issue arises. **What do you dislike about SuperOps?** Deploying to multiple workstations would be more convenient if it didn't require buying an extra add-on for networking. This additional step makes the process less straightforward than it could be. **What problems is SuperOps solving and how is that benefiting you?** Managing workstations is straightforward, and the recently updated patch management feature keeps you informed about any issues with patches, allowing you to choose whether to delay their installation. Scripting has also become more accessible thanks to improvements in their AI, making script creation simpler. When you run a script, it executes in real time, so you no longer have to wait long for completion, which helps boost overall productivity. ### 33. Modern, Intuitive Interface That Keeps You Organized and Productive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about SuperOps?** The modern interface makes it easy to navigate, stay organized, and be productive. **What do you dislike about SuperOps?** My only complaint is with the search function. When I search for a client, asset, or requester and then select a result, the search box doesn’t automatically close or disappear. Instead, I have to click outside the search box to dismiss it. This doesn’t affect the search results themselves, but that extra click feels unnecessary. **What problems is SuperOps solving and how is that benefiting you?** The modern interface makes it easy to manage endpoints, provide remote support, and communicate clearly with clients. ### 34. Unified RMM and PSA Interface That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Sloan B. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** The unified interface between RMM and PSA **What do you dislike about SuperOps?** UI gripes and concerns with roadmap. Requested integrations are slow to be worked on **What problems is SuperOps solving and how is that benefiting you?** Ticketing, client interaction, client reporting, profitability reporting, workflow effectiveness ### 35. Easy to Use and Well-Priced Compared to Other Platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Victor O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2026 **What do you like best about SuperOps?** It's relatively easy to use, and well-priced compared to other platforms **What do you dislike about SuperOps?** Support is a bit slow to respond in a timely manner **What problems is SuperOps solving and how is that benefiting you?** Easy to auto-clarify rickets based on content... ### 36. Intuitive Ticket Management But Stability Concerns **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** I like SuperOps for its custom ticket views, which make it easier for me as a tech to know what I should be prioritizing. The ease of use is also something I appreciate. **What do you dislike about SuperOps?** I constantly run into memory leak issues and have to kill the task via task manager. I cannot view projects from the individual client screen. It's easy to accidentally lose your worklog while typing if you click off to another ticket or refresh. **What problems is SuperOps solving and how is that benefiting you?** We use SuperOps for ticket and project management. Custom ticket views make it easier for me as a tech to know what I should be prioritizing. ### 37. All-in-One Ticketing, Invoicing, and Reporting Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** The ability to create tickets, invoices, and reports all in one. **What do you dislike about SuperOps?** It can be a bit confusing when I’m trying to add attachments to notes on tickets. I have to save the note first, and then go back and edit the note to add an attachment. **What problems is SuperOps solving and how is that benefiting you?** It provides clear visibility into tickets and their resolutions, without needing to jump between multiple platforms. ### 38. Clean Ticket Design and Great Customization **Rating:** 5.0/5.0 stars **Reviewed by:** william g. | support engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2026 **What do you like best about SuperOps?** tickets look is clean. and love the customisation. **What do you dislike about SuperOps?** support can be slow, takes a bit to get response **What problems is SuperOps solving and how is that benefiting you?** custom software installartion ### 39. Everything We Need Built In to Run Our MSP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** It has everything built in we need to run an MSP **What do you dislike about SuperOps?** I wish it had a built in remote tool opposed to 3rd party ones, typically these 3rd party tools do not work well. **What problems is SuperOps solving and how is that benefiting you?** It solves most of the MSP problems we face, the best benefit is the easy automations to get tickets triaged without a dispatcher. ### 40. Helpful Scripting That Boosts Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** The scripting section has been really helpful for moving things forward and getting work done more efficiently. **What do you dislike about SuperOps?** I wish there was an inventory system to track things like peripherals, accessories, etc. **What problems is SuperOps solving and how is that benefiting you?** The patching features are great, it helped solved problems we were having with Intune patching. ### 41. SuperOps PSA Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about SuperOps?** SuperOps' does great as a PSA, especially in a sea of very expensive alternatives. We were able to quickly build out our individual contracts and integrate with Pax8 for tracking much of our billing automatically. Customer support through ticketing is excellent, and Monica, the bundled AI bot seems more useful than most at assisting with ticket health, summary, etc.. This pairs nicely with a good Timesheet module that is more mature than most other solutions we'd tried. Finally, support has always been quick to respond in the event of rare issues, and development requests are taken seriously. Each month usually comes with a significant increase in the feature list. **What do you dislike about SuperOps?** Our main downside was wanting access to some Runbook options that required more advanced licensing that was bundled in with their RMM tiers. As I understand it, they recently created a plan that wouldn't change pricing much, but advanced Runbooks are a helpful part of PSA operations. **What problems is SuperOps solving and how is that benefiting you?** SuperOps primarily helps us by: - Sustaining client communications - Ensuring SLA adherence and health - Tracking technician productivity (and billing for our rare hourly customers) - Tracking existing billing (either manual or imported via Pax8). ### 42. Frustrating Experience with Unreliable Features **Rating:** 0.5/5.0 stars **Reviewed by:** Myster P. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2026 **What do you like best about SuperOps?** The login page works **What do you dislike about SuperOps?** SuperOps barely works most of the time, and the remote access is non-existent. RMM and patching features don't work, and there are issues with scripting too. The initial setup wasn't easy. I feel like they should focus on fixing existing features instead of adding new ones every week. **What problems is SuperOps solving and how is that benefiting you?** SuperOps adds problems to my day with barely functioning features. Remote access is non-existent, and RMM, patching, and scripting do not work effectively. ### 43. Unified Platform with Rapid Feature Addition **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** I like how everything is unified and how fast SuperOps seems to add new things. The speed at which they add new features is valuable because they add features that make things more streamlined and efficient for us. **What do you dislike about SuperOps?** I feel a little limited compared to other more mature PSA platforms. Building highly customized reports requires workarounds. **What problems is SuperOps solving and how is that benefiting you?** I use SuperOps for a unified platform managing PSA, RMM, and KB. It's efficient with fast feature updates, streamlining our processes. ### 44. Lightning-Fast Ticket Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SuperOps?** How quickly the ticketing information updates. **What do you dislike about SuperOps?** There are a lot of ticketing views, and some of them feel unnecessary in the UI. **What problems is SuperOps solving and how is that benefiting you?** It provides helpful updates for anyone who needs support, so they can be assisted quickly. ### 45. Such a great piece of software designed for modern MSP's **Rating:** 5.0/5.0 stars **Reviewed by:** Daryl N. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about SuperOps?** Its super easy to use and if you get stuck with ANYTHING, there is a support person to answer you question in 10 minutes or less. I use superops everyday to ensure that all my clients are running smoothly. I am blown away but the ease of use and setup that it took to get my site up and running and the integrations I can connect to it to make it work all from one portal. **What do you dislike about SuperOps?** There is nothing to dislike at the moment. The team are eager to release new features, and they have a voting system that works well. **What problems is SuperOps solving and how is that benefiting you?** They have created a platform designed to be easy to use and jam-packed with features. I am able to serve my clients way more efficiently. ### 46. Modern, Easy-to-Use UI for MSP Work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SuperOps?** Modern User Interface, and easy to use for MSP work **What do you dislike about SuperOps?** Needs more integration and SSO support without having to configure per client or in complex ways, along with ways to verify the one making the ticket via email or portal is who they say they are to stop helpdesk phising/vishing etc **What problems is SuperOps solving and how is that benefiting you?** Remote Access & System monitoring ### 47. SuperOps: A modern, intuitive PSA/RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about SuperOps?** SuperOps provides a clean and intuitive interface that makes onboarding effortless, with minimal training required. The platform is built from the ground up with a modern design and evolves rapidly through frequent feature releases and performance enhancements. Support is consistently responsive and well-informed, providing real-time assistance when needed. One standout feature is its straightforward client contract management—ideal for tracking and maintaining recurring agreements with ease. After nearly two years of use, I remain highly satisfied with the product’s reliability, simplicity, and continued innovation. **What do you dislike about SuperOps?** Like many subscription services, pricing has increased over time. While I appreciate the flexibility of monthly and annual plans, the inability to secure a multi-year subscription is a drawback. It would be beneficial to offer 2–3 year options with guaranteed pricing to help customers plan ahead and manage costs more effectively. **What problems is SuperOps solving and how is that benefiting you?** SuperOps simplifies our daily workflow with intuitive task tracking, smart automation, and streamlined billing. As our MSP workload continues to grow, the platform helps us maintain efficiency and clarity across support operations. ### 48. It WAS a good solution but 2 years later, the service is the WORST ever ! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about SuperOps?** It was simple, efficient, direct and quick support **What do you dislike about SuperOps?** It evolved very badly... no more support, unnaccptable delays... and always excuse for not doing their jobs (licence upgrading, changes,....) **What problems is SuperOps solving and how is that benefiting you?** Global Computer management and basic project and task assignment support ### 49. Great Endpoint Management Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Danny W. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about SuperOps?** The UI is very intuitive, minimum learning for IT Engineer to use. Endpoint client installation with a single click. Robust Endpoint Management, detailed hardware/software information, patch status, all in single page. Terminal/Powershell background access very useful if need to do anything without disturbing user. Customer support are very good, entertain our questions no matter how simple it is. **What do you dislike about SuperOps?** File manager is double edge sword, it is useful, however there should be more control can be applied to this feature. **What problems is SuperOps solving and how is that benefiting you?** We need RMM solutions with custom scripts that can be called via API integration. SuperOps provided just that. They are providing use flexibility to integrate our system. ### 50. Worst Service & Support – Stay Away from this one! **Rating:** 0.0/5.0 stars **Reviewed by:** Mauricio V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2025 **What do you like best about SuperOps?** Right now, absolutely nothing at all from this toy company! **What do you dislike about SuperOps?** If I could give zero stars, I would. This company is a complete disaster, and their support team is absolutely useless. Constant downtime, unreliable service, and when you actually need help, they ignore your requests or give you generic, unhelpful responses. We repeatedly asked for access to a backup of our critical data, and they failed to provide it. Every time their system went down (which happened way too often), our entire business was paralyzed with no way to retrieve important information. Instead of actually helping, they just gave us excuses. The lack of professionalism and responsibility is shocking. If you value your business, your data, and your sanity, do not waste your time or money on this service. They are irresponsible, their support is useless, and their service is a joke. We ultimately had no choice but to leave, and I will make sure to warn others on every platform possible. Stay away at all costs! **What problems is SuperOps solving and how is that benefiting you?** This company brought more problems than solutions to our company, they turned everything into a complete chaos. - [View SuperOps pricing details and edition comparison](https://www.g2.com/products/superops/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-22+16%3A42%3A18+-0500&secure%5Bsession_id%5D=a69a99e2-9b7c-4423-9591-c4869b14971f&secure%5Btoken%5D=613ead4101a53c3df7b46546e648aaaacef979806189d62e060576ba1c0218ed&format=llm_user) ## SuperOps Integrations - [Adlumin](https://www.g2.com/products/adlumin/reviews) - [Alternative Payments](https://www.g2.com/products/alternative-finance-alternative-payments/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [DNSFilter](https://www.g2.com/products/dnsfilter/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews) - [ISL Online](https://www.g2.com/products/isl-online/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [SentinelOne Singularity XDR](https://www.g2.com/products/sentinelone-singularity-xdr/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Watchman Monitoring](https://www.g2.com/products/watchman-monitoring/reviews) - [Wirehive](https://www.g2.com/products/wirehive/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## SuperOps Features **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Generation **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Security** - Data Encryption - Compliance **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics** - Forecasting - Reporting - KPIs **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Standard Integrations - Workflow - Access Management **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top SuperOps Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,275 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,175 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) - 4.5/5.0 (501 reviews)