SuperOps Reviews & Product Details

I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely like about SuperOps:

* Their support is beyond phenomenal. No other RMM/PSA I’ve used even comes close.

* The remote shells are great and just WORK.

* Third-party integrations: their list of third-party apps keeps growing.

* The included ISL Online. As good as SccreenConnect for remote support, IMHO.

* MDM.

* Advanced Policies: the advanced policy module is very straightforward and easy to use.

* An all-in-one interface for most of the daily grind. I still need a few third-party interfaces here and there, but the majority of what I do day to day can be handled inside the SuperOps interface.

* Scripting works well. Being able to set up PowerShell, batch, or Mac/Linux scripts that actually run correctly is a big deal. Some of the other tools I tested or used had issues running scripts properly.

* The script marketplace.

* MonicaAI. The AI really helps me sound friendly to my end users. I am usually very to-the-point and that sometimes comes across as irritation to my end users. I use MonicaAI to rewrite my communications to make me sound friendly to my users. I have had multiple positive comments since using it.

* Did I mention their support?

You could probably call me a SuperOps evangelist. I know nothing is perfect, but SuperOps keeps improving every month. The really big players in this space need to watch out—SuperOps continues to improve and add integrations, and with their pricing, they seem poised to take serious market share. Review collected by and hosted on G2.com.

Nothing is perfect but I have to think about what I really dislike about SuperOps. There are places that can be improved but nothing that I out right DISLIKE. Here are some improvements that could be made:

* The quoting module is rudimentary. Rather than try and re-invent the wheel, I think an integration with Smart Pricing Table or Quotewerks would be a better route.

* Adding Cynet integration. They have integrations with some good products and Cynet would be a great additional integration. I have brought this up recently with SuperOps and Cynet.

* The workflows are a bit cumbersome to me but in all honesty, I haven't played with them too much.

Overall, I have no real negative things to say about SuperOps. As I grow, maybe I will find some but for e, it is a perfect fit. Review collected by and hosted on G2.com.

We like SuperOps' overall friendly and easy interface, which is great for technicians new to PSA or RMM. It's continuously evolving, and they are quick to fix bugs or issues. The company culture stands out with its friendliness and approachability. The interface is intuitive, making it easy to find what I need quickly. Interacting with their team, whether opening tickets or talking to an account manager, is straightforward and issues are usually resolved promptly. SuperOps treats every ticket as important, providing excellent communication and making me feel valued. Additionally, the initial setup for integrating companies, scripting installations, and migrating contracts or recurring items was extremely easy. Standard parts like email, templates, auto-replies, and custom fields are also easy to manage. Finally, their pricing, ease of use, and fantastic company culture were major reasons for switching from previous software. Review collected by and hosted on G2.com.

Some small areas trip us up, like the agent deletion area that has the delete option for the whole company too close to assets deletion functions which leads to accidental deletions, although it's easy and quick to restore. The Android app could do more, especially on a tablet. I have to use Chrome to do certain tasks on the go, like scheduling myself for an appointment, because the app lacks some functions available on the WebGUI. Review collected by and hosted on G2.com.

The ease of use and support are, in my opinion, the standout features of SuperOps. In the past, I have used other products, but their lack of reliable support was the main reason I stopped using them. With SuperOps, support is always accessible and ready to assist whenever an issue arises. Review collected by and hosted on G2.com.

Deploying to multiple workstations would be more convenient if it didn't require buying an extra add-on for networking. This additional step makes the process less straightforward than it could be. Review collected by and hosted on G2.com.

SuperOps' does great as a PSA, especially in a sea of very expensive alternatives. We were able to quickly build out our individual contracts and integrate with Pax8 for tracking much of our billing automatically.

Customer support through ticketing is excellent, and Monica, the bundled AI bot seems more useful than most at assisting with ticket health, summary, etc.. This pairs nicely with a good Timesheet module that is more mature than most other solutions we'd tried.

Finally, support has always been quick to respond in the event of rare issues, and development requests are taken seriously. Each month usually comes with a significant increase in the feature list. Review collected by and hosted on G2.com.

Our main downside was wanting access to some Runbook options that required more advanced licensing that was bundled in with their RMM tiers. As I understand it, they recently created a plan that wouldn't change pricing much, but advanced Runbooks are a helpful part of PSA operations. Review collected by and hosted on G2.com.

Its super easy to use and if you get stuck with ANYTHING, there is a support person to answer you question in 10 minutes or less. I use superops everyday to ensure that all my clients are running smoothly. I am blown away but the ease of use and setup that it took to get my site up and running and the integrations I can connect to it to make it work all from one portal. Review collected by and hosted on G2.com.

There is nothing to dislike at the moment. The team are eager to release new features, and they have a voting system that works well. Review collected by and hosted on G2.com.

SuperOps provides a clean and intuitive interface that makes onboarding effortless, with minimal training required. The platform is built from the ground up with a modern design and evolves rapidly through frequent feature releases and performance enhancements. Support is consistently responsive and well-informed, providing real-time assistance when needed. One standout feature is its straightforward client contract management—ideal for tracking and maintaining recurring agreements with ease. After nearly two years of use, I remain highly satisfied with the product’s reliability, simplicity, and continued innovation. Review collected by and hosted on G2.com.

Like many subscription services, pricing has increased over time. While I appreciate the flexibility of monthly and annual plans, the inability to secure a multi-year subscription is a drawback. It would be beneficial to offer 2–3 year options with guaranteed pricing to help customers plan ahead and manage costs more effectively. Review collected by and hosted on G2.com.

The UI is very intuitive, minimum learning for IT Engineer to use. Endpoint client installation with a single click. Robust Endpoint Management, detailed hardware/software information, patch status, all in single page. Terminal/Powershell background access very useful if need to do anything without disturbing user. Customer support are very good, entertain our questions no matter how simple it is. Review collected by and hosted on G2.com.

File manager is double edge sword, it is useful, however there should be more control can be applied to this feature. Review collected by and hosted on G2.com.

Right now, absolutely nothing at all from this toy company! Review collected by and hosted on G2.com.

If I could give zero stars, I would. This company is a complete disaster, and their support team is absolutely useless. Constant downtime, unreliable service, and when you actually need help, they ignore your requests or give you generic, unhelpful responses.

We repeatedly asked for access to a backup of our critical data, and they failed to provide it. Every time their system went down (which happened way too often), our entire business was paralyzed with no way to retrieve important information. Instead of actually helping, they just gave us excuses.

The lack of professionalism and responsibility is shocking. If you value your business, your data, and your sanity, do not waste your time or money on this service. They are irresponsible, their support is useless, and their service is a joke.

We ultimately had no choice but to leave, and I will make sure to warn others on every platform possible. Stay away at all costs! Review collected by and hosted on G2.com.

There is nothing to like.

You spend your entire trial period trying to get it to a functional state. Then you import your devices and keep going through configuration for another two months just to get a semi decent experience. Review collected by and hosted on G2.com.

The worst out of box experience.

This system is a nightmare to set up and you will spend at least 2 to 4 months just to configure and get the basics going.

You end up spending more time setting the system up than you do supporting your customers.

Also costs more than other vendors and their out of box experience is far superior. Review collected by and hosted on G2.com.

SuperOps GraphQL API enables integration with anything if your choosing. If an integration is not supported natively, it's relatively simple to write some glue code to integrate it yourself.

SuperOps support are second to none. Quick to respond, and even when they don't have a direct solution supported in the platforms model, offer useful guidance and workarounds to help you achieve the desired result.

The platforms learning curve is relatively shallow, and getting started is easy. It's very feasible to just jump in and start playing around without too much fear of making a complicated mistake that will cause you a great number problems down the line (I'm looking at you, Connectwise!) Review collected by and hosted on G2.com.

There are a few minor interface related bugs to be aware of, and the Single-Page-Application, tab-based navigation system isn't everyone's cup of tea.

Historic data is not retained in the RMM, so reviewing trends such as increased disk space usage over time is not possible. Review collected by and hosted on G2.com.