--- title: Atera Reviews meta_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1247 reviews by the users' company size, role or industry to find out how Atera works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1247 scale: '5' date_modified: '2026-08-13' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Atera Reviews **Vendor:** Atera **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,247 ## About Atera Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com. ## Atera Pros & Cons **What users like:** - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. (386 reviews) - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. (273 reviews) - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. (260 reviews) - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. (210 reviews) - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. (184 reviews) - Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (180 reviews) - Users value the **seamless remote access** of Atera, enhancing efficiency with a unified dashboard and direct client connectivity. (175 reviews) - User Interface (163 reviews) - Integrations (150 reviews) - Time-saving (143 reviews) **What users dislike:** - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. (161 reviews) - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. (135 reviews) - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. (96 reviews) - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. (91 reviews) - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. (84 reviews) - Users find Atera's pricing **expensive** , making it difficult for freelancers and small organizations to manage effectively. (60 reviews) - Poor Reporting (57 reviews) - Users face **ticketing issues** such as incorrect reporting, reinstallation needs, and difficulty managing ticket statuses effectively. (56 reviews) - Technical Issues (55 reviews) - Remote Access Issues (52 reviews) ## Atera Reviews ### 1. Patch Failures Held Back an Otherwise Easy Remote Support Tool **Rating:** 2.5/5.0 stars **Reviewed by:** Randal W. | Professional Speaker | Mastermind Facilitator | Business Coach | Podcast Host | Journalist, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Atera?** Having Tech based pricing was great for smaller teams, where the agents could be unlimited. That allows you to have agents on all clients without thinking of the costs involved. Once an agent is installed, doing remote support is as simple as a click of a button. **What do you dislike about Atera?** At the time, they did not have AI integration and the biggest area of concern for us was the patching failures which seemed to be at around 50%. They might have improved their platform, but we have since moved on to a more mature combination of services to support more automation. **What problems is Atera solving and how is that benefiting you?** Being an MSP, we need to monitor and patch client systems. Doing so manually is not professional. Atera is a great way to start, having so many functions under the hood, for a reasonable price. It is easy to setup and getting operational. ### 2. Easy Interface, but Reporting Is Hard to Find **Rating:** 2.5/5.0 stars **Reviewed by:** THS W. | It support specalist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Atera?** easy to use interface. im new to Atera. okay **What do you dislike about Atera?** hard to find reporting on daily items. often the AI cannot find the machine im needing **What problems is Atera solving and how is that benefiting you?** easy was to deploy services ### 3. RMM tool with stagnant development and overpriced AI features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Atera?** The scripting engine works very well most of the time. The option of having 2 different remote tools (Splashtop and AnyDesk) as a backup is a nice feature in case one goes down. Splashtop regularly has issues connecting due to the service stopping or something else, leading to us having to manually create monitors to stay on top of the agent health. The support team and chat are excellent and one of the main reasons why we chose the product. If you have a question, they seem to always have the answers you need quickly. **What do you dislike about Atera?** The product is missing some sorely needed features, but support and development seem to be very open and responsive to suggestions and are rolling out improvements over time. The AI features are now a very expensive paid add-on, instead of being included. The ticketing system is very basic and somewhat clumsy. The web interface frequently needs to be refreshed to find what you are looking for. **What problems is Atera solving and how is that benefiting you?** Atera is a single pane of glass for our team to be able to manage all of our internal IT easily and effectively. The pricing is great for a single user, but becomes burdensome when you start adding technicians. **Official Response from Adi Pick:** > Hey Mike! Thank you for sharing your feedback about Atera. We're thrilled to hear that you find our platform to be a powerful tool and that our AI scripting has been instrumental in getting you on the right track and providing flexibility in your scripting needs! We appreciate your feedback regarding the missing features. We're committed to continuous improvement and development, and we value your suggestions. Thank you once again for your feedback and for choosing Atera! ### 4. Solid for IT Management but Lacks Crucial Features **Rating:** 3.0/5.0 stars **Reviewed by:** Stephen r. **Reviewed Date:** February 17, 2026 **What do you like best about Atera?** I like the detailed information Atera provides for each computer, and the software inventory feature is nice. **What do you dislike about Atera?** I have never got the ticket system to work and it seems to be delayed when it comes to if a device is online or not. **What problems is Atera solving and how is that benefiting you?** Atera helps me monitor the health status of computers and manage software updates. I like the detailed information it provides for each computer and its software inventory. ### 5. Functional, but needs many improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Jerrod H. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Atera?** Having a ticketing system, and being able to run scripts and updates remotely. **What do you dislike about Atera?** Missing many basic features, like being able to assign multiple devices to a user, clicking on an image in a ticket to enlarge it to full size--instead you have to download it. Forms barely function, and there is very limited customizations for them and the ticket web page form. Many other things **What problems is Atera solving and how is that benefiting you?** ticketing, and remote access **Official Response from Gil Givoni:** > We’re glad to hear that Atera’s ticketing system and remote access capabilities are helping streamline your workflows and enable more efficient support through scripting and updates. That’s a core part of what we aim to deliver. We also really appreciate your candid feedback around areas that need improvement — from image viewing in tickets to user-device assignment and form customizations. These are all valid points, and your insights are shared directly with our product team to help guide future development. If you’d be open to continuing the conversation, we’d love to hear more in the Atera Community. It’s a space where user feedback helps influence what we build next — and your voice would be a valuable part of that. ### 6. Great potential, but most integrations and account management leave a lot to be desired. **Rating:** 3.0/5.0 stars **Reviewed by:** Evan F. | Technical Service Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Atera?** Atera is billed per tech instead of per endpoint which adds a lot of flexibilty. Atera is easy to use. The silent installer makes implementation very easy. We use it every day. **What do you dislike about Atera?** New features are regularly teased and release in their documentation, but are not available to current subscribers. The customer support is relatively poor. The support techs have less experience than most of our techs, so issues are never resolved at the "chat with a level 1 tech" layer, all support requests end up in an escalated inbox for several days before resolution is found. Integrations work well if you agree to use them within the scope of ateras offering. For example, bitdefender is limited to EDR and Cloud security only. Adding MDR or other addons is not possible. Similar limitations exist with other integrations. The biggest problem with Atera is that their documentation never accurately reflects what our Atera portal looks like. They will update their documentation to include features that are not available to subscribers unless you're invited by their support. Otherwise, you just have incorrect documenation to reference. **What problems is Atera solving and how is that benefiting you?** Atera doesnt solve any problems that other RMMs can't already solve. The big seller to me is the pay-per-tech instead of pay-per-endpoint model. **Official Response from Gil Givoni:** > Thank you for flagging, we sometimes share previews of upcoming features, or features in testing. They don't always make it to production, based on feedback, but we always tag with 'Beta' to clarify this, as is common in tech. However, we are not sure of the documentation that you mentioned that still has the unpublished features. Kindly reach out to community@atera.com with your examples, this would be a huge help. I've also relayed the feedback with the documentation team and they will run additional checks to update it! ### 7. Good all round product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Atera?** The AI features for ticket summarization are incredibly helpful, and manual ticket assignment and merging are straightforward. Device information is clearly presented, making troubleshooting much easier. Day-to-day use as a all in one system works well. The account management team is highly professional and consistently strives to address all queries and concerns **What do you dislike about Atera?** There are a few basic features missing compared to other helpdesk ticketing systems, such as the ability to create groups or assign tasks within a ticket. Additionally, the permission settings are not very granular. You cannot change the email recipient without altering the requestor. This means you cannot forward emails directly from within a ticket, nor can you email third parties without notifying the client—this often necessitates raising duplicate tickets for the same issue or repeatedly changing the requestor. Lastly, the search functionality using keywords is inconsistent, which can be frustrating when trying to locate specific tickets. **What problems is Atera solving and how is that benefiting you?** Having an all in one system is definitely a benefit and having tickets auto-log for alerts is clear and prevents the team needing numerous tabs open. ### 8. Love Atera, Hate Recent Changes **Rating:** 3.0/5.0 stars **Reviewed by:** Taylor A. | Co-Founder & President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Atera?** The product is easy to use and has a good RMM/PSA feature set. However, there are lots of features that I think are missing. **What do you dislike about Atera?** There is a lack of visibility into what is being developed. The constant "it's on the roadmap" when some things have been "on the roadmap" for three years. The recent price changes and the bait and switch from AI being advertised as included are reasons to switch to Atera to now being a separate billed item. **What problems is Atera solving and how is that benefiting you?** They are our PSA and RMM. The Knowledge base is not developed enough to be useful, and the same is true for Network discovery and Billing. **Official Response from Gil Givoni:** > Hey Taylor, Our new product roadmap is the most transparent source for you to check which features are currently in development and what's planned next. This is a public roadmap and updates monthly. https://atera.uservoice.com/discovery/roadmap/18779 Copilot (our proprietary AI addon for IT techs using Atera) was promoted as separate beta features for all users to use while in development, for free. Copilot has matured and is now a game-changing productivity booster which can be added by customers who want to harness AI to increase efficiency. Billing has most recently improved its UI and checkout journey. Other core platform areas are constantly getting better as well, if you are missing specific features we'd love to hear how we can improve Atera for you! Thanks! ### 9. A Lacking platform **Rating:** 2.5/5.0 stars **Reviewed by:** Tony H. | Systems Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Atera?** integrated remote software, I like being able to keep public reply and internal replies seperate. **What do you dislike about Atera?** SNMP monitoring....isn't really snmp monitoring. There is no history, no graphs over time. no real time statistics. running scripts to gather metrics...is not monitoring. **What problems is Atera solving and how is that benefiting you?** Ticketing system, RMM software. Other features are lacking. **Official Response from Gil Givoni:** > I'm sorry to hear and hear your disappointment with the SNMP, I've rallied your important feedback to our product team to learn from this and improve our offering. Thank you for taking the time to flag this, genuinely. I hope that our constant updates will satisfy your IT needs, and welcome you to share more in our community at https://community.atera.com ### 10. Does the basics but needs improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Atera?** The ticketing application works well, and Atera handles Windows patches without any issues. **What do you dislike about Atera?** Atera uses Chocolatey for 3rd party software patching and installation. Overall, it is not very reliable, and we still have to do a lot of manual work. **What problems is Atera solving and how is that benefiting you?** Atera serves as a single pane of glass for all of our devices. We can easily keep an eye on the health of devices and push patches. **Official Response from Gil Givoni:** > Hey, thanks for the feedback You can also use Homebrew, but also a native system utilizing WUA API Perhaps this can be useful for your patching! https://support.atera.com/hc/en-us/articles/115015878807-Patch-management ### 11. Improving with atera **Rating:** 3.0/5.0 stars **Reviewed by:** Amaral A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Atera?** The value for money of this product is excellent, the interface is intuitive and easy to navigate, it is constantly updated so it provides better tools than the competition, it offers a good security system **What do you dislike about Atera?** Technical support takes a long time to answer and does not give answers according to the situations raised, the mobile application is tedious to implement, the reports could be more explanatory **What problems is Atera solving and how is that benefiting you?** We purchased atera to save rmm time and costs, and it has been a success, the monitoring alerts have allowed us to detect problems more affectively ### 12. Streamlining IT Management with Atera **Rating:** 3.0/5.0 stars **Reviewed by:** Freddie F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Atera?** As a seasoned IT professional, I've tried numerous IT management platforms over the years, but none have impressed me quite like Atera. From its intuitive interface to its robust feature set, Atera has truly revolutionized the way I manage my clients' IT infrastructure. **What do you dislike about Atera?** As an IT professional, establishing a seamless initial connection with a new client is crucial for building trust and delivering efficient support. Unfortunately, the one-time connection feature in Atera has been a source of frustration and headaches. **What problems is Atera solving and how is that benefiting you?** Remote Access and Support ### 13. Atera is a good ticketing system but the remote management could be better **Rating:** 2.5/5.0 stars **Reviewed by:** Keith M. | IT Assocaite, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Atera?** Good ticketing system, clean interface and single sign on **What do you dislike about Atera?** The remote management software could be better **What problems is Atera solving and how is that benefiting you?** Remote support **Official Response from Gil Givoni:** > Hey, thanks for feedback, would be great to learn more about the missing features you discussed in our community, feel free to open a discussion there, we invite our customers to share what they want (and don't want) in the software. Many thanks again, good to see you are enjoying the value of the UI, SSO and ticketing systems! ### 14. Decent - Needs improvement and billing flexibility **Rating:** 3.0/5.0 stars **Reviewed by:** Ian H. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Atera?** Atera is a all ini one platoform and it lives up to that claim, you can do just about all you need with it but you will have to give up flexiblity as many of there solutions are not great. I would recommend the platofrm for smaller companies or msp with 3 or less techs and a large number of low support devices. Beyond this number the value goes down quickly as the pricing is high per tech. **What do you dislike about Atera?** They need to work on there core features, the lack of customizations around things like the refresh rate of the ticket status make it hard to use with mutiple techs as the data is out of sync and does not make it clear you are viewing old info. The included remote access solutions are hit and miss with you having to switch between splashtop and Anydesk to get a connection to work. Improving quality here would provide real value rather then releasing a Asset managment modual with is borderline unusable. Stick to what you do well and imrpve on it. The all in one thing is spready the platofrm to thin. **What problems is Atera solving and how is that benefiting you?** Atera solves all of these problems pretty well, RRM is good overall, ticketing works well. Network montory is usful for installing agents but can be a bit unaccurate. The endpoint managment features have gotten better and provide more timley control than intune or other out of the box solutions. **Official Response from Adi Pick:** > Hey Ian, Thank you for your feedback on Atera. We appreciate your positive comments about our all-in-one platform and its capabilities! We apologize for any inconvenience caused by the lack of customizations and the challenges with ticket status synchronization and remote access solutions. We understand the importance of these core features and are actively working to improve them to provide a better user experience. We are glad to hear that Atera has been able to solve your problems effectively, particularly with RRM, ticketing, and endpoint management features. We appreciate your feedback and will continue to enhance our platform to provide even more timely control and accuracy! ### 15. IT Technician **Rating:** 2.5/5.0 stars **Reviewed by:** Joseph S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Atera?** I do like the ease at which I can from the ticket to remoting into someones computer. Relatively easy to use. Easy to implement. **What do you dislike about Atera?** I think a lof features are easy to use but a lot seems surface level. Like I really need to be able to push my own software, that by itself would make me want to recommend Atera but the software you can push is very basic. I don't care about the AI features. **What problems is Atera solving and how is that benefiting you?** Sovling our ticketing system problem but the management problems we are having to go another route. **Official Response from Sarah Lampert:** > Hi Joseph, Thanks for taking the time to review Atera. I am happy that you find it easy to remote into an end-user's computer from the ticketing system, and that the system is simple to implement. In regards to the ability to push your own software, we now have a private software repository available on our sales package. Feel free to reach out to me at sarah@atera.com if you are interested in hearing more. Additionally, it would be helpful to understand specifically what management problems you are experiencing. As I mentioned above, please reach out so that we can discuss further. ### 16. I used Atera to manage my support tickets and monitor my systems. **Rating:** 2.5/5.0 stars **Reviewed by:** Tommy G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Atera?** What I appreciate most about Atera is its ability to simplify the management of my support tickets and the monitoring of my systems, which significantly improves the responsiveness of my technical team. **What do you dislike about Atera?** What I don't really appreciate about Atera is sometimes its excessive complexity, which can make navigation and configuration a bit confusing. However, these aspects are offset by the useful features it offers. **What problems is Atera solving and how is that benefiting you?** Atera solves many problems by my side. First of all, it simplifies the management of my support tickets, thus allowing a faster response to my clients' needs. Moreover, thanks to real-time monitoring of my systems, I have the ability to anticipate and resolve potential issues before they disrupt our operations. This reflects not only on customer satisfaction but also on the efficiency of my technical team. In short, Atera contributes to refined ticket management, reduced downtime, and an overall increased performance of our systems. ### 17. very good application but needs some adjustments **Rating:** 3.0/5.0 stars **Reviewed by:** berenger e. | Technicien Informatique, Computer Networking, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Atera?** Full-fledged CRM, quick and smooth access, protection and 2FA up to standard, quite satisfactory operation. Application in perfect coherence with our specifications. **What do you dislike about Atera?** no local database, access strictly tied to the internet. (no internet, no CRM) no local backups, and no offline access. (advantage also: access from anywhere) **What problems is Atera solving and how is that benefiting you?** with a single CRM, we save money, and the entire company works on a focused application, the data is centralized, no need to consult multiple databases to retrieve the data. ### 18. Solid PSA/RMM **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Atera?** Pricing is cheaper compared to competitors like Ninja. **What do you dislike about Atera?** Unable to upload installer files to run with embedded scripts. **What problems is Atera solving and how is that benefiting you?** We need a PSA/RMM tool and this fills that role as an MSP. **Official Response from Gil Givoni:** > Glad that the price point works with your budget and that the PSA and RMM tools fit your uses! Would you be willing to open a ticket to explain the issue with the scripts and installer files? We might be able to help with that! email at support@atera.com ### 19. Suitable Experience **Rating:** 3.0/5.0 stars **Reviewed by:** luke s. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Atera?** Ability to manage devices without user interaction **What do you dislike about Atera?** Performance issues over mulitple tabs, poor ticket search function **What problems is Atera solving and how is that benefiting you?** Nothing to report ### 20. Not Slow & Effective **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Atera?** Easy to navigate, and lets you find your user profiles with ease. use it everyday so it does its job. **What do you dislike about Atera?** There is no dark mode for atera, it would make life so much easier not having to download a external plugin **What problems is Atera solving and how is that benefiting you?** Being able to have all of our clients in one location and providing ease of management **Official Response from Adi Pick:** > Hiiii We're thrilled to hear that you find our platform easy to navigate and effective in managing user profiles. We understand your desire for a dark mode, and we appreciate your suggestion. It's valuable feedback as we continually work to enhance the user experience. It's fantastic to know that Atera is helping you have all your clients in one location, providing ease of management. Thank you for choosing Atera and sharing your experience! ### 21. Good Device Manager but Bad Admin Portal **Rating:** 2.5/5.0 stars **Reviewed by:** Cassidy B. | COO, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2023 **What do you like best about Atera?** I like Atera using for our IT needs, on device managemnet and nice product **What do you dislike about Atera?** Admin portal is too complecated hope they can make it easy. **What problems is Atera solving and how is that benefiting you?** For device managment ### 22. I use Atera for professional purposes for supervision. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Atera?** raise equipment status + remote handling **What do you dislike about Atera?** it is necessary to create all the profiles by hand as well as the SNMP models **What problems is Atera solving and how is that benefiting you?** install Microsoft updates automatically ### 23. Quite slow **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Atera?** I really appreciate the interface, the supervision. **What do you dislike about Atera?** I do not appreciate the responsiveness of the tool. **What problems is Atera solving and how is that benefiting you?** Atera allows us to gather a significant amount of information from our clients. ### 24. Good Grassroots product but needs scaled. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Atera?** The UI, Color scheme and UI organization are all on par with their contemporaries. RMM capabilites and integration is also good, with the ability to use snmp devices as well. **What do you dislike about Atera?** Missing some Key features like Granular reports and a more in depth ticketing system. Somewhat confusing Structure for the Backend admin areas, where you can change and create statuses for tickets and assests. **What problems is Atera solving and how is that benefiting you?** Atera has clear communication on what it is working on, and has a feature request area where you can submit requests or vote on requests submitted by other users. Atera seems to also be clear on what features they are choosing to work on and ETA for those releases. ### 25. A good MSP Option **Rating:** 3.0/5.0 stars **Reviewed by:** Shane G. | Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Atera?** Atera is very easy to setup, install and monitor. Being web-based makes it accessible everywhere. It is very colourful and easy to see at a glance clients and any issues that may be present **What do you dislike about Atera?** The price increases over the last year or 2, without any new features - or needing to pay for the new features. **What problems is Atera solving and how is that benefiting you?** Reporting and monitoring of client devices ### 26. Atera is very nice **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Atera?** Atera let me help my clients and makes my job much easier **What do you dislike about Atera?** Atera can be funky where sometimes it may error out and have to recycle **What problems is Atera solving and how is that benefiting you?** Making it more user friendly **Official Response from Sarah Lampert:** > Hi there, I am happy to hear that Atera makes your job easier! I am sorry to hear that you may encounter some issues with timing out, please reach out to support@atera.com for anything that doesn't seem right so we can assist ASAP! We really appreciate you leaving a review for us, and I hope that your experience with Atera continues to improve and reach 5 stars! ### 27. Patch Management needs work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2019 **What do you like best about Atera?** The reporting is decent, but needs a little work to reflect what was patched. **What do you dislike about Atera?** Reporting, it shows failures where no patching was required, thereby offering quite a bit of confusion as to what really happened, where and what failed. TLS 1.0 is required, this requirement alone forces an admin to find another solution for secure networks such as PCI devices. **Recommendations to others considering Atera:** clean up the reporting, update .net to current major version, support TLS 1.2, 1.0 is scheduled for deprecation. **What problems is Atera solving and how is that benefiting you?** Patch Management. We are currently patching more than 5,000 endpoints monthly with varied success from Atera. ### 28. Atera, a step above the rest **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2018 **What do you like best about Atera?** Tickets and be categorized by client and are easy to sort. **What do you dislike about Atera?** It's slow to use and it can crash unexpectedly. **What problems is Atera solving and how is that benefiting you?** Combining P2P, antivirus, and a solid ticket system makes managing programs as an IT staff saves time and helps promote efficiency. ## Atera Discussions - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote - [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A40%3A48+-0500&secure%5Bsession_id%5D=ef58f67d-60bc-449e-9a1d-2878255eb812&secure%5Btoken%5D=94aef31e774ab0bd604daeb8112ad3cea8e23413f568061c2b92ce4baff934a0&format=llm_user) ## Atera Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Acronis Disaster Recovery](https://www.g2.com/products/acronis-disaster-recovery/reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Axcient](https://www.g2.com/products/axcient/reviews) - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews) - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Azure Virtual Machines](https://www.g2.com/products/azure-virtual-machines/reviews) - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews) - [Bitdefender GravityZone Datacenter Security](https://www.g2.com/products/bitdefender-gravityzone-datacenter-security/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [Chocolatey](https://www.g2.com/products/chocolatey/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Cynet](https://www.g2.com/products/cynet/reviews) - [Domotz](https://www.g2.com/products/domotz/reviews) - [DUO](https://www.g2.com/products/duo-marketing-communications-duo/reviews) - [Emsisoft Anti-Malware](https://www.g2.com/products/emsisoft-anti-malware/reviews) - [Emsisoft Business Security](https://www.g2.com/products/emsisoft-business-security/reviews) - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews) - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [IRONSCALES](https://www.g2.com/products/ironscales/reviews) - [ITBoost](https://www.g2.com/products/itboost/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Keeper](https://www.g2.com/products/keeper-tax-keeper/reviews) - [Keeper Connection Manager](https://www.g2.com/products/keeper-connection-manager/reviews) - [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) - [Keeper Secrets Manager](https://www.g2.com/products/keeper-secrets-manager/reviews) - [Malwarebytes for Teams](https://www.g2.com/products/malwarebytes-for-teams/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Webinars](https://www.g2.com/products/microsoft-teams-webinars/reviews) - [Miradore Management Suite](https://www.g2.com/products/miradore-management-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [PowerShell Studio](https://www.g2.com/products/powershell-studio/reviews) - [Rewind Backups](https://www.g2.com/products/rewind-backups/reviews) - [ScalePad](https://www.g2.com/products/scalepad-suite/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop](https://www.g2.com/products/splashtop/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Webroot DNS Protection](https://www.g2.com/products/opentext-webroot-dns-protection/reviews) - [Webroot Security Awareness Training](https://www.g2.com/products/webroot-security-awareness-training/reviews) - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) - [Zomentum e-Sign and Payment](https://www.g2.com/products/zomentum-e-sign-and-payment/reviews) ## Atera Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Alerts/Notifications - Patch Prioritization - Status Tracking - Audit Management - Network Wide Management - Remote Access/Control - Remote Monitoring & Management - Vulnerability Scanning - Activity Tracking - Policy Management - Remote Update/Installation - IT Asset Tracking - Approval Process Control - Automatic Patch Deployment - Access Controls/Permissions - Customization - Dashboard - Patch Testing - Support Ticket Management - Automatic Scans - Active Directory Integration - Compliance Management - Application Management - API - Risk Assessment - Scheduling - Reporting & Statistics - Maintenance Scheduling - Generative AI - Real-Time Updates - Usage Tracking/Analytics - AI Copilot - Patch Management - Third-Party Integrations - Server Monitoring - Real-Time Reporting - Event Logs - Service Level Agreement (SLA) Management **Additional Functionality** - Search/Filter - Risk Management - Generative AI - Alerts/Notifications - Compliance Management - Third-Party Integrations - Certificate Assessment - API - Incident Management - Automated Containment - Real-Time Data - Vulnerability Scanning - Monitoring - Policy Management - Asset Discovery - Penetration Testing - Runtime Container Security - Activity Dashboard - Security Auditing - Issue Tracking - Threat Intelligence - Patch Management - Endpoint Management - Collaboration Tools - Vulnerability Management - Goal Setting/Tracking - Vulnerability Assessment - Asset Tagging - Assessment Management - Access Controls/Permissions - AI Copilot - Vulnerability/Threat Prioritization - Vulnerability Protection - Risk Assessment - Reporting/Analytics - SQL Injections **Feedback Management** - Feedback Management **Proactive Error Detection** - Proactive Error Detection **Alerts/Notifications** - Alerts/Notifications **Document Management** - Document Management **Self Service Portal** - Self Service Portal **Autonomous Task Execution** - Autonomous Task Execution **Reporting/Analytics** - Reporting/Analytics **Security & Compliance** - Security & Compliance **Natural Language Processing** - Natural Language Processing **Integration into Third Party Applications** - Integration into Third Party Applications **AI Agent Configuration** - AI Agent Configuration **Adaptive Learning** - Adaptive Learning **IT Incident Management** - IT Incident Management **Automated Routing** - Automated Routing **Service Level Agreement (SLA) Management** - Service Level Agreement (SLA) Management **Knowledge Base Integration** - Knowledge Base Integration **Support Ticket Management** - Support Ticket Management **Workflow Automation** - Workflow Automation **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance - User Management - Task Management - Issue Management - Mobile Device Management **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring - IT Monitoring - Performance Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Automation - AI Agents** - Natural Language Processing - Simulation and Scenario Generation **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring - Bandwidth Monitoring - IP Address Monitoring - Server Monitoring - Multi-Location Monitoring **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking - Deployment Management - Policy Management - Configuration Management - IT Incident Management - Remediation Management - Support Ticket Management - Compliance Management - Activity Tracking - Help Desk Management - Inventory Management - Contract/License Management - Vendor Management - Network Monitoring - Server Monitoring - Server Monitoring - Network Monitoring **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis - Real-Time Data - Historical Trend Analysis **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Monitoring and Management - Autonomous Endpoint Management** - Self-Healing **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management - IT Asset Management - Activity Tracking **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Management** - System Integration **Communication ** - VoIP - Video Conference Call - Screen Annotations **Generative AI** - AI Text Generation - AI Text Summarization **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security - Service Level Agreement (SLA) Management - Asset Lifecycle Management - Application Management - Configuration Management - Data Storage Management - Calendar Management - Workflow Management - Compliance Management - Inventory Management - Remote Monitoring & Management - Capacity Management - Change Management - User Management - Configuration Management - User Management - Remote Monitoring & Management - Capacity Management - Compliance Management - Service Level Agreement (SLA) Management - Remediation Management - Network Resource Management - Patch Management **IT Ticket Management - AI IT Agents** - Ticket Status Updates - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management - Remote Monitoring & Management - Configuration Management - Task Management - License Management - Capacity Management - Compliance Management - Service Level Agreement (SLA) Management - Incident Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing - Service Level Agreement (SLA) Management - Remote Access/Control **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Additional Functionality** - Mobile Content Management - Generative AI - Remote Access & Monitoring - Deployment Management - Policy Management - Patch Management - Encryption - Compliance Management - Alerts/Notifications - Configuration Management - User Management - Support Ticket Management - BYOD Management - AI Copilot - Mobile Device Management - Endpoint Management - App Management - Access Controls/Permissions - Workflow Automation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Active Directory Integration **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Root Cause Analysis - AI Copilot - Application Security - Reporting/Analytics - Data Aggregation - Incident Management - Alerts/Notifications **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Additional Functionality** - Audit Trail - Single Sign On - Security Tools - Server Monitoring - Generative AI - Self Service Portal - Event Logs - Maintenance Scheduling - Data Import/Export - Personalization and Recommendation - AI Copilot - IT Reporting - Alerts/Notifications - Access Controls/Permissions - Issue Auditing - Dashboard - API - Real-Time Notifications - Real-Time Monitoring - Workflow Automation **Additional Functionality** - Audit Trail - Build Automation - Alerts/Notifications - Scheduling - Maintenance Scheduling - Generative AI - Dashboard - Endpoint Protection - API - Real-Time Reporting - Billing & Invoicing - Anti Virus - Security Tools - Performance Metrics - Event Logs - Self Service Portal - Real-Time Analytics - Backup and Recovery - CRM - Real-Time Updates - AI Copilot - Customizable Reports - Usage Tracking/Analytics - Task Scheduling - Automatic Backup - Device Auto Discovery - Vulnerability Scanning - For MSPs - Customizable Branding - Real-time Alerts - Activity Dashboard - Real-Time Data - Access Controls/Permissions - Reporting/Analytics - Network Security - Uptime Reporting **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Audit Trail - Collaboration Tools - Generative AI - Mobile Access - AI Copilot - Configurable Workflow - Data Extraction - Risk Assessment - Charting - Compliance Tracking - Reporting & Statistics - Self-Updating Maps - IT Asset Tracking - Dependency Tracking - Data Import/Export - Data Connectors - Drag & Drop - Map Exporting - API - Color Codes/Icons - Uptime Reporting - Document Storage - Activity Dashboard - Scheduling - Event Logs - Customizable Reports - Web Traffic Reporting - Downtime Tracking - Threshold Alerts - Simple Network Management Protocol (SNMP) - Access Controls/Permissions - Troubleshooting - Maintenance Scheduling - Network Mapping - Performance Metrics - Dashboard - Search/Filter - Vulnerability Scanning - Virtualization - Baseline Manager - Real-Time Notifications - Mobile Alerts - Alerts/Escalation - Bug/Issue Capture - Mobile Network Troubleshooting - Issue Auditing - Customizable Dashboard - Email Alerts - Anti Virus - Diagnostic Tools - Remote Update/Installation - Remote Access/Control - Workflow Automation **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top Atera Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,954 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,046 reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) - 4.4/5.0 (200 reviews)