# Datto RMM vs Remote Monitoring and Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in **ease of use** , with many users highlighting its intuitive interface that simplifies ticket management and remote access. One user mentioned, "It keeps my tickets organized and lets me manage our fleet with patches and updates," showcasing its effectiveness in daily operations.
- **Users say** that Datto RMM is **feature-rich** and integrates well with third-party applications, making it a versatile choice for IT service providers. A reviewer noted, "The way it integrates with IT Glue and other Kaseya Products" enhances its functionality, particularly for managed service providers.
- **According to verified reviews** , Atera's **implementation process** is praised for being quick and straightforward, with users appreciating the seamless onboarding experience. This is contrasted by some users of Datto RMM who find the setup to be more complex, which can lead to initial challenges.
- **Reviewers mention** that Atera's **quality of support** is notably high, with a score that reflects user satisfaction. One user highlighted the ability to quickly remote into users’ laptops, stating, "It also makes it quick to remote into users’ laptops when they’re having trouble," indicating a strong support system.
- **G2 reviewers indicate** that while both products are effective, Atera has a slight edge in **ticketing capabilities** , with users praising its fast ticketing software and integration with remote support tools. This is a key feature for those managing multiple client requests efficiently.
- **Users report** that Datto RMM is a solid choice for **small businesses** , as it caters well to their needs with a high percentage of reviews from this segment. However, Atera's broader appeal and higher overall satisfaction scores suggest it may offer a more comprehensive solution for diverse business sizes.



---
## Frequently Asked Questions

### What is the difference between Atera vs Datto RMM?

Atera stands out for its higher Ease of Use and all-in-one solution focus, while Datto RMM is recognized for its integrations and automation capabilities.

| [Atera](https://www.g2.com/products/atera/reviews) | [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) |
| --- | --- |
| 4.6/5 (1247 reviews) | 4.5/5 (795 reviews) |
| Small-Business | Small-Business |
| 9.2 | 8.7 |
| 9.0 | 8.4 |
| All-in-One Solution (103 all-time mentions) | Integrations (Autotask, IT Glue, 59 and 30 all-time mentions) |



### How do the pricing models of Atera and Datto RMM compare?

Atera is rated higher for value, with reviewers expressing greater satisfaction with its pricing model compared to Datto RMM.

- **Atera:** Reviewers consistently highlight the per-technician pricing as a major cost-saving advantage, noting that it allows for easier scaling without increasing software overhead.
- **Datto RMM:** Reviewers appreciate the feature set but do not emphasize pricing as a standout benefit, with some noting the value is tied more to integrations and automation capabilities.
- **Switching reasons:** Several reviewers mention switching to Atera specifically for its per-technician pricing model, which they found more predictable and affordable than per-device alternatives.



### What are the best alternatives to Atera and Datto RMM?

The top three alternatives to Atera and Datto RMM are NinjaOne, TeamViewer, and SuperOps.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5 (1247 reviews) | Small-Business | Per-technician pricing praised for cost savings | All-in-One Solution (103 all-time mentions) |
| [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) | 4.5/5 (795 reviews) | Small-Business | Value tied to integrations and automation | Integrations (Autotask, IT Glue, 59 and 30 all-time mentions) |
| [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5024 reviews) | Mid-Market | — | Highly rated for ease of use and automation |
| [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4154 reviews) | Small-Business | — | Remote access capabilities |
| [SuperOps](https://www.g2.com/products/superops/reviews) | 4.4/5 (200 reviews) | Small-Business | — | Modern interface and automation |



### Which Remote Monitoring & Management (RMM) features should I prioritize when comparing Atera and Datto RMM?

Buyers should prioritize automation, integrations, patch management, ticketing system, and reporting when comparing Atera and Datto RMM.

- **Automation:** Atera is cited in 273 all-time reviews for automation, while Datto RMM is frequently praised for automation and scripting capabilities in recent reviews.
- **Integrations:** Datto RMM is highlighted for integrations with Autotask (59 all-time mentions) and IT Glue (30 all-time mentions); Atera is noted for AnyDesk integration (34 all-time mentions).
- **Patch Management:** Atera has 107 all-time mentions for patch management, and Datto RMM is consistently praised for patching and compliance features.
- **Ticketing System:** Atera is cited in 136 all-time reviews for its ticketing system, with reviewers emphasizing its integration with monitoring and automation.
- **Reporting:** Both products receive reviewer feedback on reporting, with Atera users noting a desire for more customization and Datto RMM users highlighting clear patching status reports.



### What are the pros and cons of Atera vs Datto RMM?

Atera's headline strength is its all-in-one solution and ease of use, while Datto RMM is recognized for its integrations and automation capabilities.

- **Atera strengths:** Automation (273 all-time mentions), all-in-one solution (103 all-time mentions), ticketing system (136 all-time mentions), patch management (107 all-time mentions), and ease of use (9.3 score).
- **Atera trade-offs:** Reviewers note limitations in reporting customization, some UI design choices, and a desire for deeper patch management controls.
- **Datto RMM strengths:** Integrations with Autotask (59 all-time mentions) and IT Glue (30 all-time mentions), automation and scripting, and strong patch management and compliance features.
- **Datto RMM trade-offs:** Reviewers mention occasional complexity in setup, less intuitive user permissions, and some remote access tools being less responsive compared to competitors.



### Is Atera or Datto RMM better for small businesses?

Atera is the better fit for small businesses, as both its largest reviewer segment and reviewer sentiment emphasize ease of use and cost-effective scaling.

- **Atera:** Small-Business is the largest segment, with reviewers consistently praising its per-technician pricing, easy setup, and all-in-one platform as ideal for small teams.
- **Datto RMM:** Small-Business is also the largest segment, with reviewers highlighting its automation and integrations, but noting a steeper learning curve and more complex setup for smaller organizations.



### Which Remote Monitoring & Management (RMM) platform has better integrations?

Datto RMM is favored for integrations, with reviewers citing more frequent and deeper integrations with key IT management tools.

- **Atera:** AnyDesk integration is mentioned in 34 all-time reviews, with additional praise for Splashtop and other remote desktop integrations in recent feedback.
- **Datto RMM:** Integrations with Autotask (59 all-time mentions) and IT Glue (30 all-time mentions) are frequently highlighted, along with positive remarks about integration with other Kaseya products.



### How do Atera and Datto RMM compare on customer support?

Atera scores higher on Quality of Support (9.0 vs 8.4), a difference of 0.6 points, indicating a material advantage in reviewer satisfaction.

- **Atera:** Reviewers consistently describe responsive and helpful support, with several noting quick resolution of issues and positive onboarding experiences.
- **Datto RMM:** Reviewers generally report good support, but some mention slower response times and a desire for more proactive assistance.



### Which is easier to implement, Atera or Datto RMM?

Atera is easier to implement, with a 0.5-point higher Ease of Setup score (9.2 vs 8.7), and reviewers frequently highlight its quick onboarding process.

- **Atera:** Reviewers repeatedly cite fast agent deployment, straightforward setup, and minimal training required for new users.
- **Datto RMM:** Reviewers note a generally positive setup experience, but some mention that initial configuration and integration can be more complex and time-consuming, especially for advanced features.



### Which product has better Reporting?

Atera and Datto RMM both receive reviewer feedback on Reporting, but Atera users more frequently cite limitations in customization, while Datto RMM is praised for clear patching status reports.

- **Atera:** Reporting is a recurring theme in recent reviews, with users noting the need for more flexible and customizable reports; reporting is cited as an area for improvement.
- **Datto RMM:** Reviewers highlight reporting as a strength, especially for patching status and compliance, with positive feedback on clarity and usefulness in audits.



| | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 801 | 1,274 | 

---
## Top Pros & Cons

### Datto RMM

Pros:
- Ease of Use (85 reviews)
- Automation (58 reviews)

Cons:
- Remote Access Issues (36 reviews)
- Slow Performance (24 reviews)

### Remote Monitoring and Management

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

---
## Ratings Comparison
| Rating | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
  | **Meets Requirements** | 8.9 (666 reviews) | 8.8 (979 reviews) | 
  | **Ease of Use** | 8.8 (755 reviews) | 9.2 (1133 reviews) | 
  | **Ease of Setup** | 8.7 (664 reviews) | 9.2 (985 reviews) | 
  | **Ease of Admin** | 8.9 (507 reviews) | 9.0 (629 reviews) | 
  | **Quality of Support** | 8.4 (603 reviews) | 9.0 (932 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (480 reviews) | 9.1 (619 reviews) | 
  | **Product Direction (% positive)** | 9.1 (659 reviews) | 9.3 (950 reviews) | 

---
## Pricing

### Datto RMM

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Remote Monitoring and Management

#### Entry-Level Pricing

Plan: Free trial

Price: Free Trial

Key Features:
- 30-day free trial. No credit card required.

[Browse all 8 editions](https://www.g2.com/products/remote-monitoring-and-management/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Remote Monitoring and Management** | N/A | N/A |

#### Additional Functionality

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Patch Management

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Remote Monitoring and Management** | N/A | N/A |

#### Additional Functionality

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Patch Prioritization** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Network Wide Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Automatic Patch Deployment** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Patch Testing** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Automatic Scans** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 

### Vulnerability Management

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Remote Monitoring and Management** | N/A | N/A |

#### Additional Functionality

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Certificate Assessment** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Automated Containment** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 
| **Penetration Testing** | Not enough data | Not enough data | 
| **Runtime Container Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Security Auditing** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Threat Intelligence** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Vulnerability Management** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Vulnerability Assessment** | Not enough data | Not enough data | 
| **Asset Tagging** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Vulnerability/Threat Prioritization** | Not enough data | Not enough data | 
| **Vulnerability Protection** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **SQL Injections** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Remote Monitoring and Management** | 7.8/10 | 28 |

#### Feedback Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Feedback Management** | Not enough data | Not enough data | 

#### Proactive Error Detection

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Proactive Error Detection** | Not enough data | Not enough data | 

#### Alerts/Notifications

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Document Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Document Management** | Not enough data | Not enough data | 

#### Self Service Portal

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Self Service Portal** | Not enough data | Not enough data | 

#### Autonomous Task Execution

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Reporting/Analytics

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Security & Compliance

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Security & Compliance** | Not enough data | Not enough data | 

#### Natural Language Processing

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Natural Language Processing** | Not enough data | Not enough data | 

#### Integration into Third Party Applications

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Integration into Third Party Applications** | Not enough data | Not enough data | 

#### AI Agent Configuration

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **AI Agent Configuration** | Not enough data | Not enough data | 

#### Adaptive Learning

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

#### IT Incident Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **IT Incident Management** | Not enough data | Not enough data | 

#### Automated Routing

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 

#### Service Level Agreement (SLA) Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 

#### Knowledge Base Integration

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Knowledge Base Integration** | Not enough data | Not enough data | 

#### Support Ticket Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Support Ticket Management** | Not enough data | Not enough data | 

#### Workflow Automation

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 

#### Automation - AI IT Agents

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Document Processing** | Not enough data | 8.0 (11 reviews) | 
| **Feedback Collection** | Not enough data | 8.1 (12 reviews) | 

#### Autonomy - AI IT Agents

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Adaptive Responses** | Not enough data | 7.7 (11 reviews) | 
| **Task Execution** | Not enough data | 7.8 (12 reviews) | 
| **Independent Decision Making** | Not enough data | 7.9 (11 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (11 reviews) | 

#### IT Ticket Management - AI IT Agents

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | 8.1 (12 reviews) | 
| **SLA Monitoring** | Not enough data | Feature Not Available | 
| **Ticket Categorization** | Not enough data | Feature Not Available | 
| **Ticket Assignment** | Not enough data | 7.5 (14 reviews) | 
| **Automated Ticket Creation** | Not enough data | 7.3 (11 reviews) | 

#### IT Support Automation - AI IT Agents

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | 8.1 (12 reviews) | 
| **Workflow Automation** | Not enough data | 8.3 (15 reviews) | 
| **Real-Time Troubleshooting** | Not enough data | 7.8 (12 reviews) | 
| **User Self-Service Assistance** | Not enough data | 7.9 (11 reviews) | 
| **Proactive Issue Detection** | Not enough data | 8.1 (12 reviews) | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Remote Monitoring and Management** | 8.1/10 | 360 |

#### Ticket and Case Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.6 (312 reviews) | 
| **Ticket response user experience** | Not enough data | 8.6 (311 reviews) | 
| **Workflow** | Not enough data | 8.5 (308 reviews) | 
| **Response Automation** | Not enough data | 8.3 (300 reviews) | 
| **SLA Management** | Not enough data | 8.2 (292 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.4 (297 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.3 (298 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.2 (290 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | 10.0 (5 reviews) | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (236 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (237 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (32 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (31 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (32 reviews) | 

#### Communication Channels

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.2 (293 reviews) | 
| **Email to Case** | Not enough data | 8.7 (291 reviews) | 
| **Chat/Live Support** | Not enough data | 8.1 (284 reviews) | 
| **Social Integration** | Not enough data | 6.4 (269 reviews) | 
| **Voice** | Not enough data | 6.2 (266 reviews) | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.2 (299 reviews) | 
| **Customization ** | Not enough data | 7.8 (307 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.5 (309 reviews) | 
| **Third-Party Integrations** | Not enough data | 8.0 (310 reviews) | 
| **Reporting** | Not enough data | 8.2 (319 reviews) | 
| **Activity Dashboard** | Not enough data | 8.5 (314 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Remote Monitoring and Management** | 8.1/10 | 190 |

#### Administration

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Change Management** | Not enough data | 8.1 (157 reviews) | 
| **Asset Management** | Not enough data | 8.4 (165 reviews) | 
| **Reports & Analytics** | Not enough data | 8.7 (168 reviews) | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | Not enough data | Not enough data | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Help Desk** | Not enough data | 8.6 (164 reviews) | 
| **Incident Reports** | Not enough data | 8.3 (157 reviews) | 
| **Process Workflow** | Not enough data | 8.4 (156 reviews) | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Reporting** | Not enough data | 8.6 (157 reviews) | 
| **Administration Console** | Not enough data | 8.9 (156 reviews) | 
| **Access Management** | Not enough data | 8.7 (152 reviews) | 
| **Asset Management** | Not enough data | 8.5 (155 reviews) | 
| **Policy Dictation** | Not enough data | 8.2 (147 reviews) | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Ticketing System** | Not enough data | 8.5 (162 reviews) | 
| **Performance Logging** | Not enough data | 8.5 (152 reviews) | 
| **Alerting** | Not enough data | 8.8 (159 reviews) | 
| **Automation** | Not enough data | 8.7 (157 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (22 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (22 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (22 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (22 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (21 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (22 reviews) | 
| **Decision Making** | Not enough data | 7.4 (21 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 8.0/10 | 614 |
| **Remote Monitoring and Management** | 8.3/10 | 851 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Device Management** | 9.2 (575 reviews) | 9.0 (669 reviews) ✓ Verified | 
| **Asset Management** | 8.9 (44 reviews) | 8.4 (116 reviews) | 
| **ITIL Policy Compliance** | 8.1 (33 reviews) | 8.0 (74 reviews) | 
| **User Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Mobile Device Management** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Remote Monitoring** | 9.2 (574 reviews) | 9.2 (700 reviews) ✓ Verified | 
| **Asset Tracking** | 8.5 (534 reviews) | 8.3 (556 reviews) ✓ Verified | 
| **Application Deployment** | 8.5 (541 reviews) | 8.3 (563 reviews) ✓ Verified | 
| **Patch Management** | 8.6 (572 reviews) | 8.7 (654 reviews) ✓ Verified | 
| **Asset Tracking** | 8.5 (31 reviews) | 8.3 (84 reviews) | 
| **Deployment Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Remediation Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Workflow Management** | 8.8 (46 reviews) | 8.7 (126 reviews) | 

#### Service Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Remote Access** | 8.8 (573 reviews) | 9.1 (664 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | 8.7 (41 reviews) | 8.9 (103 reviews) | 
| **Ticketing** | 7.6 (37 reviews) | 9.0 (174 reviews) | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (31 reviews) | 8.1 (107 reviews) | 
| **Multi-step Planning** | 6.9 (28 reviews) | 7.5 (81 reviews) | 
| **Cross-system Integration** | 8.2 (40 reviews) | 7.9 (91 reviews) | 
| **Adaptive Learning** | 7.0 (27 reviews) | 7.7 (82 reviews) | 
| **Natural Language Interaction** | 6.7 (25 reviews) | 7.9 (82 reviews) | 
| **Proactive Assistance** | 6.7 (25 reviews) | 7.7 (88 reviews) | 
| **Decision Making** | 6.7 (26 reviews) | 7.4 (81 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Build Automation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Anti Virus** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Backup and Recovery** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Automatic Backup** | Not enough data | Not enough data | 
| **Device Auto Discovery** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **For MSPs** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Real-time Alerts** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Network Security** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Remote Monitoring and Management** | 7.5/10 | 41 |

#### Scope

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 6.9 (31 reviews) | 
| **Multi-OS Support** | Not enough data | 8.1 (36 reviews) | 

#### Security

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | 8.0 (36 reviews) | 
| **Endpoint Protection** | Not enough data | 7.3 (32 reviews) | 
| **Remote Wiping** | Not enough data | 5.7 (27 reviews) | 

#### Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Device Enrollment** | Not enough data | 8.2 (30 reviews) | 
| **Device Configuration** | Not enough data | 7.8 (29 reviews) | 
| **Device Compliance** | Not enough data | 7.5 (26 reviews) | 
| **Usage Information** | Not enough data | 7.9 (29 reviews) | 
| **Data Separation** | Not enough data | 6.1 (25 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (10 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (11 reviews) | 
| **Decision Making** | Not enough data | 8.0 (10 reviews) | 

#### Additional Functionality

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Mobile Content Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Deployment Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **BYOD Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Mobile Device Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **App Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Remote Monitoring and Management** | 8.1/10 | 315 |

#### Functionality

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 8.9 (286 reviews) | 
| **Alerting** | Not enough data | 8.9 (294 reviews) | 
| **Improvement Suggestions** | Not enough data | 8.2 (275 reviews) | 
| **Multi-Network Capability** | Not enough data | 8.6 (265 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | 8.3 (36 reviews) | 
| **Automated Network Discovery** | Not enough data | 8.6 (40 reviews) | 
| **Real-Time Monitoring** | Not enough data | 8.8 (36 reviews) | 
| **Bandwidth Monitoring** | Not enough data | Not enough data | 
| **IP Address Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Multi-Location Monitoring** | Not enough data | Not enough data | 

#### Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Performance Baseline** | Not enough data | 8.4 (262 reviews) | 
| **Data Visualization** | Not enough data | 8.4 (263 reviews) | 
| **Path Analysis** | Not enough data | 8.0 (251 reviews) | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Historical Trend Analysis** | Not enough data | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | 8.2 (35 reviews) | 
| **Packet & Flow Analysis** | Not enough data | 8.0 (35 reviews) | 

#### Security - Network Monitoring

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | 8.5 (36 reviews) | 
| **Zero Trust and Identity Management** | Not enough data | 7.9 (38 reviews) | 
| **Integrated Network Security** | Not enough data | 8.3 (36 reviews) | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Remediation Management** | Not enough data | Not enough data | 
| **Network Resource Management** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | 8.2 (35 reviews) | 
| **Automated Tasks Routing** | Not enough data | 8.2 (36 reviews) | 

#### AI Automation - Network Monitoring

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | 7.7 (34 reviews) | 
| **Self-Healing Networks** | Not enough data | 7.5 (34 reviews) | 
| **Predictive Network Maintenance** | Not enough data | 7.5 (34 reviews) | 

#### Agentic AI - Network Monitoring

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (29 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (29 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (30 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (29 reviews) | 
| **Decision Making** | Not enough data | 7.6 (29 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Self-Updating Maps** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Dependency Tracking** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Data Connectors** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Map Exporting** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Color Codes/Icons** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Web Traffic Reporting** | Not enough data | Not enough data | 
| **Downtime Tracking** | Not enough data | Not enough data | 
| **Threshold Alerts** | Not enough data | Not enough data | 
| **Simple Network Management Protocol (SNMP)** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Network Mapping** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Virtualization** | Not enough data | Not enough data | 
| **Baseline Manager** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Bug/Issue Capture** | Not enough data | Not enough data | 
| **Mobile Network Troubleshooting** | Not enough data | Not enough data | 
| **Issue Auditing** | Not enough data | Not enough data | 
| **Customizable Dashboard** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Anti Virus** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Remote Monitoring and Management** | 7.9/10 | 242 |

#### Asset Inventory

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.9 (229 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.8 (222 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 7.8 (210 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 7.1 (206 reviews) | 
| **Asset Discovery** | Not enough data | 7.9 (216 reviews) | 

#### Generative AI

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (194 reviews) | 
| **AI Text Generation** | Not enough data | 7.1 (191 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (31 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (31 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (31 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (31 reviews) | 
| **Decision Making** | Not enough data | 7.7 (31 reviews) | 

#### Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.8 (219 reviews) | 
| **Asset Policy Management** | Not enough data | 8.1 (209 reviews) | 
| **Risk Management** | Not enough data | 7.6 (207 reviews) | 
| **Integrations** | Not enough data | 8.0 (214 reviews) | 
| **User Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Requisition Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Maintenance Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Supplier Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Cost Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Remote Monitoring and Management** | 9.4/10 | 21 |

#### Responses

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Personalization** | Not enough data | 9.8 (9 reviews) | 
| **Route To Human** | Not enough data | 9.0 (8 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 9.1 (9 reviews) | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Feature Not Available | 
| **Customer Interaction Automation** | Not enough data | Feature Not Available | 
| **Lead Generation** | Not enough data | Feature Not Available | 
| **Document Processing** | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Feature Not Available | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Simulation and Scenario Generation** | Not enough data | Not enough data | 

#### Platform

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Conversation Editor** | Not enough data | 9.6 (8 reviews) | 
| **Integration** | Not enough data | 9.7 (10 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.4 (8 reviews) | 
| **Drag & Drop Editor** | Not enough data | Not enough data | 
| **Human-in-the-loop (HITL)** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 9.2 (8 reviews) | 
| **Adaptive Responses** | Not enough data | 9.6 (8 reviews) | 
| **Task Execution** | Not enough data | 9.6 (8 reviews) | 
| **Problem Solving** | Not enough data | 9.8 (10 reviews) | 

#### Generative AI

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.7 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 9.2 (10 reviews) | 

#### Additional Functionality

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Agent Collaboration** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Prompt Engineering** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **For No-Code Development** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Dynamic Modeling** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Memory Management** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Cost Management** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Natural Language Interface** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Multiple LLM Models** | Not enough data | Not enough data | 
| **Integration Management** | Not enough data | Not enough data | 
| **Customizable Frameworks** | Not enough data | Not enough data | 
| **Pre-built Templates** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Contextual Guidance** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Attended Automation** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Business Process Automation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Deep Learning** | Not enough data | Not enough data | 
| **Code-free Development** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Unattended Automation** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Proactive Error Detection** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 7.7/10 | 488 |
| **Remote Monitoring and Management** | 7.8/10 | 486 |

#### Administration

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Screen Sharing** | 8.7 (476 reviews) | 8.7 (446 reviews) | 
| **File Sharing** | 8.3 (476 reviews) | 8.4 (441 reviews) | 
| **Session Recording** | 7.2 (455 reviews) | 7.3 (383 reviews) | 
| **Unattended Remote Access** | 8.5 (468 reviews) | 8.9 (449 reviews) | 
| **Multi - Session Handling** | 8.5 (461 reviews) | 8.2 (424 reviews) | 
| **Multi-Monitor Support** | 8.6 (469 reviews) | 8.2 (445 reviews) | 

#### Maintenance

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Remote Reboot** | 9.1 (473 reviews) | 8.9 (450 reviews) | 
| **Remote Printing** | 7.1 (444 reviews) | 7.8 (392 reviews) | 

#### Communication 

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Text Chat** | 8.0 (460 reviews) | Feature Not Available | 
| **VoIP** | 6.0 (431 reviews) | 6.1 (365 reviews) | 
| **Video Conference Call** | 5.9 (428 reviews) | 6.1 (358 reviews) | 
| **Screen Annotations** | 6.6 (431 reviews) | 6.9 (368 reviews) | 

#### Security

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Data Encryption** | 7.8 (439 reviews) | 7.8 (382 reviews) | 
| **Compliance** | 8.1 (447 reviews) | 8.0 (389 reviews) | 

#### Device Support

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Mobile Device Access** | 6.1 (437 reviews) | 7.4 (391 reviews) | 
| **Multi-Platform Support** | 7.6 (448 reviews) | 8.2 (399 reviews) | 
| **Cross-Platform** | 7.7 (447 reviews) | 8.2 (394 reviews) | 
| **Video Support** | Not enough data | Not enough data | 

#### Performance

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Reporting** | 8.2 (458 reviews) | 8.2 (429 reviews) | 

#### Additional Functionality

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Session Transfer** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 7.0/10 | 265 |
| **Remote Monitoring and Management** | 7.2/10 | 286 |

#### Generative AI

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **AI Text Summarization** | 7.0 (264 reviews) | 7.2 (281 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Remote Monitoring and Management** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Behavioral Analysis** | Not enough data | Feature Not Available | 
| **Adaptive** | Not enough data | Feature Not Available | 
| **Predictive** | Not enough data | Feature Not Available | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Patch Management** | Not enough data | Feature Not Available | 
| **Oversees** | Not enough data | Feature Not Available | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Not enough data | Feature Not Available | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Remote Monitoring and Management** | 8.2/10 | 245 |

#### Incident Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.4 (212 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.5 (215 reviews) | 
| **Ticket Notifications** | Not enough data | 8.8 (210 reviews) | 
| **Knowledge Base** | Not enough data | 8.2 (217 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.2 (206 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Reporting

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Dashboards** | Not enough data | 8.6 (217 reviews) | 
| **Time Tracking** | Not enough data | 8.5 (212 reviews) | 
| **Surveys** | Not enough data | 7.8 (202 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Mobile** | Not enough data | 7.4 (210 reviews) | 
| **Self Service** | Not enough data | 8.6 (207 reviews) | 
| **Active Directory** | Not enough data | 8.0 (203 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.3 (198 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (27 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (25 reviews) | 
| **Adaptive Learning** | Not enough data | 8.1 (26 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (26 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (26 reviews) | 
| **Decision Making** | Not enough data | 7.9 (26 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Remote Monitoring and Management** | N/A | N/A |

#### System Control

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Remote Monitoring and Management** | 8.4/10 | 95 |

#### Analysis

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Threat Detection** | Not enough data | 8.2 (79 reviews) | 

#### Platform

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 7.9 (80 reviews) | 
| **Remote Access** | Not enough data | 8.9 (89 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.1 (79 reviews) | 
| **Asset Tracking** | Not enough data | 8.4 (86 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.6 (85 reviews) | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Security

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 8.4 (83 reviews) | 
| **Patch Management** | Not enough data | 9.0 (88 reviews) | 
| **Disaster Recovery** | Not enough data | 7.4 (80 reviews) | 
| **Service Management** | Not enough data | 8.3 (83 reviews) | 
| **Workflow Management** | Not enough data | 8.2 (80 reviews) | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **License Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 8.8 (14 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (14 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (13 reviews) | 
| **Decision Making** | Not enough data | 8.7 (14 reviews) | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **IT Reporting** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Issue Auditing** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Remote Monitoring and Management** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)


**Unique to Remote Monitoring and Management (10):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)


---
## Reviewer Demographics

### By Company Size

| Segment | Datto RMM | Remote Monitoring and Management | 
|---|---|---|
| **Small-Business** | 64.1% | 55.7% | 
| **Mid-Market** | 32.2% | 30.9% | 
| **Enterprise** | 3.7% | 13.4% | 

### By Industry

#### Datto RMM

- **Information Technology and Services:** 45.5%
- **Computer & Network Security:** 23.4%
- **Computer Networking:** 2.2%
- **Manufacturing:** 1.9%
- **Hospital & Health Care:** 1.9%
- **Consulting:** 1.8%
- **Financial Services:** 1.7%
- **Accounting:** 1.4%
- **Construction:** 1.4%
- **Computer Software:** 1.3%
- **Other:** 17.4%

#### Remote Monitoring and Management

- **Information Technology and Services:** 30.7%
- **Computer & Network Security:** 12.0%
- **Manufacturing:** 3.3%
- **Consumer Services:** 3.1%
- **Marketing and Advertising:** 2.8%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.7%
- **Consulting:** 2.5%
- **Construction:** 2.2%
- **Automotive:** 2.2%
- **Other:** 35.9%

---
## Alternatives

### Alternatives to Datto RMM

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5038 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4195 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.5/5 stars (125 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (564 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (557 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1142 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1211 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (360 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) — 4.5/5 stars (272 reviews)

### Alternatives to Remote Monitoring and Management

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5038 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4195 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (205 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (564 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1211 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1142 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (327 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (557 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1358 reviews)

---
## Top Discussions

### Datto RMM

- Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments
  > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..."
- Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments
  > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..."

### Remote Monitoring and Management

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/datto-rmm-vs-remote-monitoring-and-management)