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Compare Atera and Datto RMM 
Featured Products
At a Glance
Market Segments
Small-Business (61.2% of reviews)
Small-Business (62.7% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(1,037)4.6 out of 5
Market Segments
Small-Business (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansDatto RMM
Star Rating
(725)4.5 out of 5
Market Segments
Small-Business (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in ease of use, with many users appreciating its intuitive interface that simplifies the management of alerts and remote sessions. One user noted, "Atera helps me coordinate alerts and remote sessions in one place, so I no longer need to switch between tools."
- Users say that Datto RMM offers robust device management capabilities, allowing for effective organization of devices across multiple sites. A reviewer highlighted, "I like the ability to assign different devices to different sites," which is particularly beneficial for managed service providers (MSPs).
- Reviewers mention that Atera's support quality is a standout feature, with many praising the responsiveness and helpfulness of the support team. One user remarked, "A helpful tool to follow tickets. Managers and users can easily use it," indicating a strong support structure for users.
- According to verified reviews, Datto RMM shines in its customization options, allowing users to tailor the interface to their specific needs. A user noted, "It's possible to customize the interface to show what's more important to the admin," enhancing the overall user experience.
- G2 reviewers report that Atera's automation features significantly improve efficiency, with users highlighting how centralized alerts and automation make monitoring hundreds of endpoints manageable. One user stated, "Monitoring hundreds of endpoints has become manageable thanks to centralized alerts and automation."
- Users say that Datto RMM provides excellent remote management capabilities, enabling users to troubleshoot issues without being physically present. A reviewer mentioned, "I like that Datto RMM allows us to remotely manage and troubleshoot issues that clients or end users are experiencing," showcasing its effectiveness in remote support scenarios.
Pricing
Entry-Level Pricing
Datto RMM
No pricing availableFree Trial
Atera
Free Trial is available
Datto RMM
Free Trial is available
Ratings
Meets Requirements
8.8
864
8.9
652
Ease of Use
9.2
930
8.9
697
Ease of Setup
9.1
782
8.8
605
Ease of Admin
9.0
587
8.9
500
Quality of Support
9.0
821
8.5
590
Has the product been a good partner in doing business?
9.2
580
9.0
474
Product Direction (% positive)
9.4
851
9.1
650
Features by Category
Ticket and Case Management
8.6
303
Not enough data
8.6
302
Not enough data
8.5
301
Not enough data
8.3
292
Not enough data
8.2
285
Not enough data
8.3
291
Not enough data
8.2
292
Not enough data
8.1
286
Not enough data
Generative AI
7.2
235
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
31
Not enough data
8.4
31
Not enough data
8.5
31
Not enough data
Communication Channels
8.2
288
Not enough data
8.7
287
Not enough data
8.1
282
Not enough data
6.4
268
Not enough data
6.2
265
Not enough data
Platform
7.2
294
Not enough data
7.8
304
Not enough data
8.4
302
Not enough data
8.0
306
Not enough data
8.2
309
Not enough data
8.5
305
Not enough data
Administration
8.1
156
Not enough data
8.3
159
Not enough data
8.7
162
Not enough data
Service Desk
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
154
Not enough data
8.9
152
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.1
145
Not enough data
Functionality
8.4
156
Not enough data
8.5
151
Not enough data
8.9
155
Not enough data
8.7
153
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
596
|
Verified
9.1
547
8.3
80
8.8
34
8.0
73
7.9
30
Monitoring and Management
9.1
608
|
Verified
9.2
545
8.3
547
|
Verified
8.5
534
8.3
545
|
Verified
8.5
531
8.6
591
|
Verified
8.6
536
8.3
78
8.5
30
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.8
96
8.7
31
Service Management
9.1
595
|
Verified
8.8
535
8.7
85
8.3
31
8.7
104
7.2
32
Agentic AI - Remote Monitoring & Management (RMM)
7.8
87
7.1
28
7.5
79
6.9
28
7.8
79
7.4
28
7.6
79
7.0
27
7.8
79
6.7
25
7.5
81
6.7
25
7.4
79
6.7
26
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
282
Not enough data
8.9
288
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
260
Not enough data
8.4
261
Not enough data
7.9
249
Not enough data
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.5
35
Not enough data
7.9
36
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
225
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Administration
8.7
439
8.7
475
8.4
436
8.3
476
7.3
382
7.2
457
9.0
440
8.5
468
8.2
421
8.5
462
8.2
440
8.7
470
Maintenance
8.9
440
9.1
473
7.8
390
7.1
446
Communication
Feature Not Available
8.0
461
6.1
363
6.0
433
6.1
356
5.9
430
6.9
367
6.5
433
Security
7.8
379
7.8
440
8.0
387
8.1
448
Device Support
7.4
390
6.1
439
8.2
394
7.6
448
8.2
392
7.7
448
Performance
8.2
425
8.2
458
Generative AI
7.2
281
7.0
265
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.1
13
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
Not enough data
8.5
213
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
211
Not enough data
8.4
208
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
208
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and Datto RMM are categorized as Remote Monitoring & Management (RMM), Patch Management, Remote Support, and Endpoint Management
Unique Categories
Datto RMM has no unique categories
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.5%
Computer & Network Security
12.8%
Manufacturing
3.1%
Telecommunications
3.1%
Hospital & Health Care
3.1%
Other
47.4%
Information Technology and Services
44.4%
Computer & Network Security
23.9%
Computer Networking
2.2%
Manufacturing
2.1%
Hospital & Health Care
2.1%
Other
25.3%
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
What is datto RMM used for?
2 Comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 Comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
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