[ Atera Reviews ](https://www.g2.com/products/atera/reviews) [ Atera Reviews ](https://www.g2.com/products/atera/reviews) # Atera Features ##### ## Platform (19) Mobile User Support Allows software to be easily used on multiple mobile devices include phone and tablet devices. Customization Allows users to customize chat colors, text, logos, and branding. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Third-Party Integrations Set up connections to third-party platforms to improve business processes Reporting Provides analytics tools that reveal important business metrics and track progress Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Mobile Access Access software remotely via mobile devices Unified Communications Platform Facilitates communication between users and administrators. Remote Access Allows end users to remotely access to company's IT database. ITIL Policy Compliance Helps organizations establish, implement, and adhere to ITIL regulation. Asset Tracking Tracks IT assets and financial data. IT Knowledge Management Integrates all IT service support functions for consistency and accuracy. IT Asset Management Managing inventories and tracking changes to hardware and software configurations Activity Tracking Track and document all activities across devices, networks, and other systems Conversation Editor Allows business to edit conversations to meet the unique needs of one's business. Integration Gives users the ability to update systems, like CRM, based on conversations. Human-In-The-Loop Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. Drag & Drop Editor Editing tool that allows users to drag and drop images, icons, widgets, or other components Human-in-the-loop (HITL) Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. Show More ##### ## Ticket and Case Management (16) Ticket Creation User Experience User Experience of creating and submitting a ticket Ticket Response User Experience User Experience of responding and receiving a response Workflow Route tickets based on values of fields, changes to ticket status and time based conditions Automated Response Respond to common requests with standard reply Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Attachments/Screencasts Documents and files can be attached to the ticket to communicate with customer issues/resolutions Ticket Collaboration Share and collaborate on tickets with multiple customer service representatives Customer/Contact Database Central repository for account and contact information Workflow Management Create, design and manage workflows for repetitive tasks Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ticket Management Track, manage, or resolve user requests and IT incidents/issues Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Queue Management Monitor wait time and abandonment for incoming requests that have not been routed Inbox Management Organize, prioritize, and manage incoming communications Support Ticket Management Allow customers/users to submit support queries and service requests Email Management Manage, store and organize emails within the system or via third-party apps Show More ##### ## Communication Channels (6) Customer Portal Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents Email to Case Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket Live Chat Support Ability for customer service agents to communicate with customers via live chat to solve problems live Social Media Integration Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks Voice Make and receive calls directly in the application. Track and record calls for analysis. Video Chat Chat with your counterparts over the video in real time Show More ##### ## Incident Management (6) Automate Ticket Routing Routes tickets automatically to the appropriate user. Ticket Prioritization Prioritizes tickets based on factors configured by the user. Ticket Notifications Notifies the IT team when a ticket needs action. Knowledge Base Provides a forum for answers to common questions. Knowledge Base/Ticket Integration Integrates knowledge base articles into a ticket. Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Show More ##### ## Reporting (4) Dashboards Displays important metrics relating to performance. Time Tracking Tracks time worked on a ticket. Surveys Provides surveys to measure employee satisfaction. Activity Tracking Track and document all activities across devices, networks, and other systems Show More ##### ## Access & Usability (5) Mobile Enables access to service desk features via mobile device. Self Service Enables employees to view the status of their tickets. Active Directory Provides a directory of all users within an organization. Multi-Channel Access Enables access to service desk features through multiple channels such as email, phone, or the portal. Mobile Access Access software remotely via mobile devices Show More ##### ## Analysis (1) Threat Detection Collects and curates data insight about the performance and health of a company's system. Show More ##### ## Security (18) Endpoint Protection Allows the IT team to oversee all possible endpoints in a single source of reference. Patch Management Automates the updating of security measures on enterprise devices. Disaster Recovery Provides cloud backup or disaster recovery solution to protect enterprise data and applications. Service Management Utilizes data to proactively identify and prioritize IT issues. Workflow Management Creates new or streamlines existing workflows to better handle IT support tickets and service. Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Task Management Create, manage and track all task activities and progression License Management Track and organize the number of licenses available to the organization Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Incident Management Manage and track all disruptions and incidents Reporting and Alerts Creates custom reports and alerts about security updates, existing or upcoming software licenses, data access, and more. Endpoint Protection Protects employee, company, and data from potential vulnerabilities or malware. Remote Wiping Remotely clears all data from compromised devices. Data Encryption Implements encryption standards to secure data both in transit and at rest. Compliance Provides compliance to multiple industry standards like HIPAA and GDPR. Show More ##### ## Administration (27) Change Management Tools to track and implement required IT changes in a system. Asset Management Tools to organize and manage all IT assets within an organization. Reports & Analytics A means to view and analyze a large amount of data in order to gain business insights. IT Asset Management Managing inventories and tracking changes to hardware and software configurations Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Task Management Create, manage and track all task activities and progression Service Request Management Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Release Management Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Ticket Management Track, manage, or resolve user requests and IT incidents/issues Workflow Management Create, design and manage workflows for repetitive tasks Problem Management Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Incident Management Manage and track all disruptions and incidents Contract/License Management Track, store, and access client contracts or licenses Support Ticket Management Allow customers/users to submit support queries and service requests Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Inventory Management Track and manage inventory levels to maintain proper supply Screen Sharing Provides screen sharing options to allow access to view or control real-time activities. File Sharing Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. Session Recording Provides the ability to record remote access and support sessions. Unattended Remote Access Provides remote access to computers at any time, without an end-user present. Multi - Session Handling Provides multiple technician support simultaneously. Multi-Monitor Support Allows users to switch between multiple end users’ monitors with a single click. Show More ##### ## Service Desk (4) Help Desk A place for users to submit tickets when they require IT help. Incident Reports Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. Process Workflow The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. Customizable Reports Alter the layout and content of reports Show More ##### ## Inventory Management - Remote Monitoring & Management (RMM) (7) Device Management Unifies endpoint management of employee devices Asset Management Maintains detailed records of network assets and their activity; detects new assets accessing the network ITIL Policy Compliance Supports implementation and adherence to ITIL processes and regulations User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Task Management Create, manage and track all task activities and progression Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Mobile Device Management Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Show More ##### ## Monitoring and Management (21) Remote Monitoring Monitor IT asset activity remotely from an administrator terminal. Asset Tracking Tracks IT assets and financial data. Application Deployment Releases applications for access on desktop or mobile devices. Patch Management Automates the updating of security measures on enterprise devices. Asset Tracking Tracks IT assets including financial and lifecycle data. Deployment Management Manage the processes involved when making the application ready for use Policy Management Create, manage, and track policies and procedures within an organization Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services IT Incident Management Manage incidents related to outages or breaches in functionality of IT systems Remediation Management Identify and orchestrate execution of actions needed to restore systems to optimal conditions Support Ticket Management Allow customers/users to submit support queries and service requests Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Activity Tracking Track and document all activities across devices, networks, and other systems Help Desk Management Managing service requests, incidents, IT issues & support with a ticketing system Inventory Management Track and manage inventory levels to maintain proper supply Contract/License Management Track, store, and access client contracts or licenses Vendor Management Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Network Monitoring Tracks and makes accessible data on the health of servers and other network components. Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Network Monitoring Tracks and makes accessible data on the health of servers and other network components. Show More ##### ## IT Operations & Workflow - Remote Monitoring & Management (RMM) (1) Workflow Management Enables creation and optimization of workflows for IT support and service delivery Show More ##### ## Service Management (5) Remote Access Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network. Service Management (Issue Prioritization) Analyzes operational data to proactively identify and prioritize IT issues. Ticketing Provides tools for creating and managing support tickets across departments Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Show More ##### ## Scope (2) Endpoint Inclusiveness Manages numerous endpoint types, including mobile, desktop, IoT, and wearable. Multi-OS Support Supports diverse operating systems across several endpoint types. Show More ##### ## Management (39) Device Enrollment Registers employee-owned or company-distributed devices for IT access. Device Configuration Configures devices to seamlessly work with business-required applications, WiFi, VPN, etc. Device Compliance Ensures that employee devices are compliant with business regulations and requirements. Usage Information Offers visibility into employee device activity. Data Separation Separates personal data on devices from business-specific data. Reporting Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. Administration Console Provides administrative tools for routine maintenance, upkeep, and tracking. Access Management Gives administrators control over user privileges and accessibility for IT assets. Asset Management Gives administrators control over hardware and software resource allocation and tracking. Policy Dictation Controls policies and configurations across business applications and hardware. Real-Time Reporting Active reporting of data and metrics Performance Baseline Sets a standard performance baseline by which to compare live network activity. Data Visualization Charts or graphs live and historical network performance for quick status checking and analysis. Path Analysis Gives insights into which specific network paths are performing suboptimally. Real-Time Data Receive data and information in real time Historical Trend Analysis Review data from past periods to reveal recurring tendencies System Integration Integrates with a variety of IT systems. Central Dashboard Provide immediate insights, information, and updates on IT assets from a central dashboard. Asset Policy Management Design and implement custom or pre-built policies for asset management, onboarding, and maintenance. Risk Management Implement risk management policies, and push policy updates to various assets across a business network. Integrations Integrate with other software solutions, such as spend management and software asset management. User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Support Ticket Management Allow customers/users to submit support queries and service requests Requisition Management Review, approve and cancel requests for goods/services to be purchased Inventory Management Track and manage inventory levels to maintain proper supply Email Management Manage, store and organize emails within the system or via third-party apps Maintenance Management Manage, maintain and track the performance of assets and equipment Workflow Management Create, design and manage workflows for repetitive tasks Problem Management Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Supplier Management Manage all supplier data and operations Procurement Management Organize and manage all processes/procedures involved in purchasing goods and/or services Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Task Management Create, manage and track all task activities and progression Change Management Track and monitor efficient handling of all changes/transitions Incident Management Manage and track all disruptions and incidents Contract/License Management Track, store, and access client contracts or licenses Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Show More ##### ## Functionality (13) Ticketing System Provides a service desk for users to submit tickets for IT-related issues. Performance Logging Tracks action-by-action asset performance with machine- or human-readable logs. Alerting Creates alerts when tracked assets encounter errors or performance issues. Automation Automates repetitive tasks associated with IT service operations and maintenance. Performance Monitoring Continuously monitors network performance across the entire span of a network. Alerting Sends alerts via pop-up notifications, texts, emails, or calls regarding network issues or failures. Improvement Suggestions Suggests potential remedies or improvements to slowdowns, errors, or failures. Multi-Network Capability Provides monitoring capabilities for multiple networks at once. Artificial Intelligence Utilizes artificial intelligence to analyze big data. Machine Learning Utilizes machine learning to analyze big data. Systems Monitoring Monitors logs and activities from a wide range of IT systems. IT Monitoring Gather metrics to assess the performance of IT infrastructure and network in real-time Performance Monitoring Monitoring and measurement of relevant metrics to assess the performance of IT resources Show More ##### ## Issue Resolution (3) Root Cause Identification Directly identifies, or increases identification speed for, root causes for IT system issues. Proactive Identification Proactively identifies trends on IT systems that could lead to failures or errors. Resolution Guidance Provides paths, suggestions, or other general assistance towards issue resolution. Show More ##### ## Asset Inventory (5) Hardware Asset Inventory Create an inventory of a company's hardware assets. Software Asset Inventory Create an inventory of a company's software assets. Cloud Asset Inventory Create an inventory of a company's cloud assets. Mobile Asset Inventory Create an inventory of a company's mobile assets. Asset Discovery Detect new assets as they enter a network and add them to asset inventory. Show More ##### ## Responses (4) Personalization Provides personalized responses to interlocator based on segmentation or past responses. Route To Human Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. Natural Language Understanding (NLU) Can have a natural, human-like conversation with an interlocator. Multi-Language Manage and support multiple languages Show More ##### ## Maintenance (2) Remote Reboot Remotely wake, restart, and install applications on sleeping devices. Remote Printing Print files from remote computer onto the local printer, without having to transfer the file between computers. Show More ##### ## Communication (3) VoIP Provides voice over IP calling solutions. Video Conference Call Provides pre-session or in-session video call options to resolve issues. Screen Annotations Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. Show More ##### ## Device Support (4) Mobile Device Access Allows mobile device access to provide support or connect to your computer from anywhere. Multi-Platform Support Provides support across iOS, Mac, Android, PC and other devices. Cross-Platform Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. Video Support Supports various video file formats Show More ##### ## Performance (1) Reporting Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. Show More ##### ## Generative AI (12) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Generation Allows users to generate text based on a text prompt. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Automation - AI Agents (2) Natural Language Processing Process and analyze human language in text or audio form Simulation and Scenario Generation Generative AI can generate synthetic data and simulate scenarios for training and testing purposes. Show More ##### ## Autonomy - AI Agents (4) Independent Decision Making Allows the AI agent to learn from interactions and adapt its responses accordingly. Adaptive Responses Allows the AI agent to learn from interactions and adapt its responses accordingly. Task Execution Provides the AI agent the ability to execute tasks without requiring constant user input. Problem Solving Allows the AI agent to identify and resolve issues without user intervention. Show More ##### ## Monitoring - Network Monitoring (7) 360-Degree Network Visibility Offers full observability of all network environments, including on-premises, cloud, SD-WAN, WLAN, and edge computing. Automated Network Discovery Automatically detects and maps all network devices and architectures, reducing manual effort and improving visibility. Real-Time Monitoring Provides true real-time network monitoring to detect and resolve issues instantly, rather than relying on near-time data. Bandwidth Monitoring Measure the actual bandwidth available on a local network (LAN or WiFi) IP Address Monitoring Monitor the IP addresses of the incoming traffic Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Multi-Location Monitoring Monitor networks, websites, or other assets across multiple locations Show More ##### ## Analytics - Network Monitoring (2) Predictive Performance Analytics Uses AI-driven analysis of historical and real-time data to forecast network issues before they impact performance. Packet & Flow Analysis Combines packet and flow analysis techniques to provide a comprehensive view of network traffic and performance. Show More ##### ## Security - Network Monitoring (25) Encrypted Data Transmission Ensures all monitored network data is securely encrypted both in transit and at rest. Zero Trust and Identity Management Supports integration with Zero Trust frameworks and identity management solutions to enhance network security. Integrated Network Security Unifies network performance monitoring with security intelligence to identify and mitigate threats in real-time. Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Application Management Track, manage and store the applications of potential future members, customers or candidates Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Data Storage Management Manage and store data in a database Calendar Management Track and manage schedules and meetings via an integrated calendar Workflow Management Create, design and manage workflows for repetitive tasks Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Inventory Management Track and manage inventory levels to maintain proper supply Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Change Management Track and monitor efficient handling of all changes/transitions User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Remediation Management Identify and orchestrate execution of actions needed to restore systems to optimal conditions Network Resource Management Monitor and manage resource utilization for network infrastructure Patch Management Install software updates and bug fixes remotely Show More ##### ## Network Performance - Network Monitoring (2) Dynamic Network Optimization Continuously analyzes and adjusts network configurations to optimize performance and reliability. Automated Tasks Routing Automates routine network monitoring tasks, reducing operational overhead and human error. Show More ##### ## AI Automation - Network Monitoring (3) Machine Learning-Based Anomaly Detection Uses machine learning to identify network anomalies, preventing security and performance issues before they escalate. Self-Healing Networks Automates corrective actions for common network issues, reducing downtime and manual intervention. Predictive Network Maintenance Leverages AI to anticipate hardware failures, capacity issues, and performance bottlenecks before they occur. Show More ##### ## Automation - AI IT Agents (2) Document Processing Allows users to automate the handling, processing, and management of documents. Feedback Collection Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. Show More ##### ## Autonomy - AI IT Agents (4) Adaptive Responses Allows the AI agent to learn from interactions and adapt its responses accordingly. Task Execution Provides the AI agent the ability to execute tasks without requiring constant user input. Independent Decision Making Provides an AI agent that is able to make decisioning independently. Problem Solving Allows the AI agent to identify and resolve issues without user intervention. Show More ##### ## IT Ticket Management - AI IT Agents (3) Ticket Status Updates Provides users with automated updates on ticket progress and resolution timelines. Ticket Assignment Allows the AI agent to route tickets to the appropriate team or individual for resolution. Automated Ticket Creation Allows the AI agent to automatically generate tickets from user inquiries or issues. Show More ##### ## IT Support Automation - AI IT Agents (5) Knowledge Base Utilization Enables the AI agent to retrieve and apply solutions from an IT knowledge base. Workflow Automation Enables the AI agent to automate repetitive IT tasks, such as password resets or software installations. Real-Time Troubleshooting Allows the AI agent to diagnose and resolve IT issues without human intervention. User Self-Service Assistance Provides users with instant, automated guidance to resolve common IT problems. Proactive Issue Detection Allows the AI agent to identify and address potential IT issues before they escalate. Show More ##### ## Agentic AI - Service Desk (8) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Help Desk (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Network Monitoring (8) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Enterprise IT Management (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - IT Asset Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - IT Service Management (ITSM) Tools (10) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Resource Allocation & Planning Assign available resources (human and/or non-human) to various projects and tasks Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - Remote Monitoring & Management (RMM) (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Active Directory Integration Integrates with Active Directory Show More ##### ## Agentic AI - Unified Endpoint Management (UEM) (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - AIOps Platforms (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Monitoring and Management - Autonomous Endpoint Management (1) Self-Healing Equips endpoints with the ability to self-diagnose and repair certain issues without manual intervention. Show More ##### ## Additional Functionality (397) Root Cause Analysis Identify and analyse the reasons behind accidents AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Application Security Identify and respond to security threats to developed applications Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Data Aggregation Collect, process and structure data from multiple sources for further analysis Incident Management Manage and track all disruptions and incidents Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Prioritization Arrange tasks based on the level of priority or urgency Service History Track work performed and resources used for past customers, sites, or assets Client Portal Private online space that lets businesses securely share documents and provide information access to clients Customizable Forms Customize contracts and forms to collect specific information AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Service Catalog Database containing accurate and up-to-date information on all operational services Real-Time Notifications Notifications that are delivered to users as soon as an event occurs SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Monitoring Active monitoring of systems, applications, or networks Generative AI Use AI to generate content in the form of text, images, videos, etc. Surveys & Feedback Gauge satisfaction and receive information for improvement and success Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automated Responses Automatic reply functionality for incoming messages Customizable Branding Add customized logos and colors to align with company branding Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Support Ticket Tracking Track the status of support tickets/escalations as they move through the service queue Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Macros/Templated Responses Templated responses for responding quickly to recurring support requests Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Fields Customize data fields to support various needs and use cases Activity Tracking Track and document all activities across devices, networks, and other systems Search Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Alerts/Escalation System alerts about the need to escalate an issue or request Access Controls/Permissions Define levels of authorization for access to specific files or systems Dashboard Creation Creation and customization of dashboards Remote Access & Monitoring Control system behavior and appearance, and access and report on system status/health from a distant location Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Chat/Messaging Communicate using direct chat or messages within the system Approval Process Control Manage the process of evaluating documents or requests submitted for approval Audit Trail A record of all activities within the system, including user access, changes made, etc. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Chatbot AI-based platform which conducts a conversation via auditory or textual methods Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Autoresponders Create and automatically send premade copy in response to customer messages AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Monitoring Active monitoring of systems, applications, or networks CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Gamification Games or game-like elements to track progress and reward accomplishments Conversation Intelligence Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Customizable Fields Customize data fields to support various needs and use cases Surveys & Feedback Gauge satisfaction and receive information for improvement and success Key Performance Indicators Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Voice Recognition Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Live Chat Ability to chat online in real time Task Automation Automatically handle routine, repetitive tasks and processes without the need for manual intervention IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Language Detection Identify different languages Multiple Data Sources Allows users to manage data from a number of sources Predictive Analytics Predict future data based on historical data sets API Application programming interface that allows for integration with other systems/databases Alerts/Escalation System alerts about the need to escalate an issue or request Data Security Protect sensitive data for digital privacy Interaction Tracking Track interaction history by documenting conversations for contacts Prioritization Arrange tasks based on the level of priority or urgency Secure Data Storage Securely stores data to prevent data loss or breaches Macros/Templated Responses Templated responses for responding quickly to recurring support requests Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Single Sign On Allow users to access multiple services after entering their login credentials once Mobile App Access the system via a mobile application Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Access Controls/Permissions Define levels of authorization for access to specific files or systems Email Templates Pre-made examples and templates for emails Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Automated Responses Automatic reply functionality for incoming messages Data Import/Export Import and export data to and from software applications Personalization Adjust communications based on previous interactions or personal preferences Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Agent Collaboration Multiple agents work together, share tasks, and coordinate to achieve common goals. Data Governance Collection of processes, policies, and standards to manage the storage & usability of enterprise data Prompt Engineering Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service For No-Code Development Build applications without the use of code Version Control Track revisions and updates made to files and navigate between different versions Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Dynamic Modeling Model the varying behavior of a system over time through diagrams API Application programming interface that allows for integration with other systems/databases Memory Management Store and save retrievable data Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Scalability Manage a growing amount of work to meet increased demand without compromising performance Cost Management Manage budgets, track and optimize spending and align capacity to workload demand Scheduling Plan availability and assign specific time slots for tasks and resources Natural Language Interface Interact with agents using conversational language Access Controls/Permissions Define levels of authorization for access to specific files or systems Multiple LLM Models Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more Integration Management Identify which applications need to exchange data and enable these data connections Customizable Frameworks Flexible architecture allowing tailored configurations Pre-built Templates Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Analytics Tools for the systematic analysis of various types of data or statistics Intent Recognition Helps understand a user's intentions/actions Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Rules-Based Workflow Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Attended Automation Bots that work alongside humans on tasks that cannot be fully automated Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components For Sales/Marketing Used as a promotional or demonstration tool in sales and marketing presentations Generative AI Use AI to generate content in the form of text, images, videos, etc. Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Deep Learning Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data. Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Automated Responses Automatic reply functionality for incoming messages Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Transfers/Routing Transfer queries and organize messages between agents Personalization Adjust communications based on previous interactions or personal preferences Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Virtual Personal Assistant (VPA) Program systems that assist users with their daily administrative responsibilities Chatbot AI-based platform which conducts a conversation via auditory or textual methods Speech Recognition Train your system to interpret and transcribe voice messages Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Task Management Create, manage and track all task activities and progression Customer Engagement Initiate interactions with customers by proactively starting conversations or providing informational content AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Configurable Workflow Configure existing workflows to meet your organization's needs Unattended Automation Automate processes from start to finish without human assistance Conversation Intelligence Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Proactive Error Detection Managing and resolving errors that occur during program execution to maintain stability Audit Trail A record of all activities within the system, including user access, changes made, etc. Single Sign On Allow users to access multiple services after entering their login credentials once Security Tools Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Generative AI Use AI to generate content in the form of text, images, videos, etc. Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Event Logs A chronological record of actions or occurrences within a network, software, or process Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Data Import/Export Import and export data to and from software applications Personalization and Recommendation Generative AI models can create personalized recommendations for users based on their preferences and behavior. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users IT Reporting Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Access Controls/Permissions Define levels of authorization for access to specific files or systems Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics API Application programming interface that allows for integration with other systems/databases Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Real-Time Monitoring Active monitoring of systems, applications, or networks Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Audit Trail A record of all activities within the system, including user access, changes made, etc. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Generative AI Use AI to generate content in the form of text, images, videos, etc. Mobile Access Access software remotely via mobile devices AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Configurable Workflow Configure existing workflows to meet your organization's needs Data Extraction Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Risk Assessment Initiate collection and analysis of known risks Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Self-Updating Maps Dynamic maps that update whenever network changes are made IT Asset Tracking Monitor the movement of one or more IT assets throughout the organization Dependency Tracking Track and manage task relationships and dependencies Data Import/Export Import and export data to and from software applications Data Connectors Connect to big data sources Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Map Exporting Export a map or layout to share API Application programming interface that allows for integration with other systems/databases Color Codes/Icons A way to visually represent data where different categories of items are marked with different colors Uptime Reporting Track the availability time for a designated network or website over a given period of time Document Storage Store and organize documents in a centralized system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Scheduling Plan availability and assign specific time slots for tasks and resources Event Logs A chronological record of actions or occurrences within a network, software, or process Customizable Reports Alter the layout and content of reports Web Traffic Reporting Collect and analyze traffic data about website visitors Downtime Tracking Track unplanned equipment or network failures Threshold Alerts Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Simple Network Management Protocol (SNMP) Internet standard protocol for collecting information about managed devices on a network Access Controls/Permissions Define levels of authorization for access to specific files or systems Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Network Mapping Network topology maps providing infrastructure visualization for devices, connections, configurations, etc. Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Vulnerability Scanning Discover patch statuses and vulnerabilities Virtualization Create a virtual version of operating systems, storage devices, or computer network resources Baseline Manager Define network parameters and threshold settings to monitor network health and take necessary precautions Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Mobile Alerts Notifications via mobile devices Alerts/Escalation System alerts about the need to escalate an issue or request Bug/Issue Capture The creation of a bug/issue ticket, submitted by a team member, customer or end user Mobile Network Troubleshooting Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Customizable Dashboard Alter the layout and content of dashboards Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Anti Virus Prevents, detects and removes malware Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Remote Update/Installation Deploy updates or install new software remotely Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Procurement Management Organize and manage all processes/procedures involved in purchasing goods and/or services CMDB Configuration Management Database AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Generative AI Use AI to generate content in the form of text, images, videos, etc. IT Risk Management Manage risks related to IT systems Service Catalog Database containing accurate and up-to-date information on all operational services Inventory Management Track and manage inventory levels to maintain proper supply Surveys & Feedback Gauge satisfaction and receive information for improvement and success Chat/Messaging Communicate using direct chat or messages within the system Change Management Track and monitor efficient handling of all changes/transitions Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Task Management Create, manage and track all task activities and progression Email Templates Pre-made examples and templates for emails Benchmarking Compare key metrics for the business against prominent players in the industry Localization Automation Adapt content to display differently based on viewer location Real-Time Reporting Active reporting of data and metrics Customer Support Provide online support for your customers through live chat or help desk functionality Scheduled/Automated Reports Set a time to generate routine reports automatically Alerts/Escalation System alerts about the need to escalate an issue or request Release & Deployment Planning, coordinating, and executing the deployment of software or system changes into a live or production environment Email Management Manage, store and organize emails within the system or via third-party apps Contract/License Management Track, store, and access client contracts or licenses Workflow Management Create, design and manage workflows for repetitive tasks Problem Management Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Analytics Tools for the systematic analysis of various types of data or statistics Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services API Application programming interface that allows for integration with other systems/databases IT Asset Management Managing inventories and tracking changes to hardware and software configurations Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Live Chat Ability to chat online in real time Customizable Reports Alter the layout and content of reports Incident Management Manage and track all disruptions and incidents Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Support Ticket Management Allow customers/users to submit support queries and service requests Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Customizable Branding Add customized logos and colors to align with company branding Audit Trail A record of all activities within the system, including user access, changes made, etc. Build Automation Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Scheduling Plan availability and assign specific time slots for tasks and resources Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Generative AI Use AI to generate content in the form of text, images, videos, etc. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Endpoint Protection Protect users working remotely and provide secure environments for personal devices to access company programs API Application programming interface that allows for integration with other systems/databases Real-Time Reporting Active reporting of data and metrics Billing & Invoicing Create, manage, and send invoices or bills to customers Anti Virus Prevents, detects and removes malware Security Tools Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Event Logs A chronological record of actions or occurrences within a network, software, or process Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Real-Time Analytics Analyze and gain insights into data in real-time Backup and Recovery Create backups and provide methods to recover deleted/lost data CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Real-Time Updates Receive system updates as soon as any changes are made AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customizable Reports Alter the layout and content of reports Usage Tracking/Analytics Track and interpret metrics on the usage of company resources Task Scheduling Track and manage the scheduling of tasks Automatic Backup Data is backed up automatically to prevent data loss Device Auto Discovery Automatically scan the network for devices and take pre-defined actions upon discovery Vulnerability Scanning Discover patch statuses and vulnerabilities For MSPs Intended to be used by managed service providers Customizable Branding Add customized logos and colors to align with company branding Real-time Alerts Receive notification of issues as soon as they occur Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Data Receive data and information in real time Access Controls/Permissions Define levels of authorization for access to specific files or systems Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Network Security Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources Uptime Reporting Track the availability time for a designated network or website over a given period of time Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access File Transfer Move files across different systems or networks Two-Factor Authentication Extra layer of security that requires not only a password and username but also something specific to that user Single Sign On Allow users to access multiple services after entering their login credentials once Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Summary Reports Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Chat/Messaging Communicate using direct chat or messages within the system Generative AI Use AI to generate content in the form of text, images, videos, etc. Session Transfer Transfer a support session to another team member Remote Update/Installation Deploy updates or install new software remotely Audit Trail A record of all activities within the system, including user access, changes made, etc. Customizable Branding Add customized logos and colors to align with company branding Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Real-Time Updates Receive system updates as soon as any changes are made Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Real-Time Monitoring Active monitoring of systems, applications, or networks Workflow Management Create, design and manage workflows for repetitive tasks Multiple User Accounts Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Surveys & Feedback Gauge satisfaction and receive information for improvement and success Activity Tracking Track and document all activities across devices, networks, and other systems Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information API Application programming interface that allows for integration with other systems/databases Support Ticket Management Allow customers/users to submit support queries and service requests Access Controls/Permissions Define levels of authorization for access to specific files or systems Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Customizable Reports Alter the layout and content of reports Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Video Conferencing Connect with meeting participants remotely over video Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Third-Party Integrations Set up connections to third-party platforms to improve business processes Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Cost Tracking Process to track, record, and analyze expenses that occurred over the entire duration of a given project Access Controls/Permissions Define levels of authorization for access to specific files or systems Prioritization Arrange tasks based on the level of priority or urgency Customizable Fields Customize data fields to support various needs and use cases Data Import/Export Import and export data to and from software applications Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Customizable Branding Add customized logos and colors to align with company branding API Application programming interface that allows for integration with other systems/databases Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Customizable Forms Customize contracts and forms to collect specific information Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Data Visualization Graphical representation of data Audit Trail A record of all activities within the system, including user access, changes made, etc. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Customizable Reports Alter the layout and content of reports Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Patch Prioritization Determine which patches should receive immediate attention Status Tracking Track the status over time for a request, process, asset, or transaction Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Network Wide Management The ability to manage all patches within a network Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Vulnerability Scanning Discover patch statuses and vulnerabilities Activity Tracking Track and document all activities across devices, networks, and other systems Policy Management Create, manage, and track policies and procedures within an organization Remote Update/Installation Deploy updates or install new software remotely IT Asset Tracking Monitor the movement of one or more IT assets throughout the organization Approval Process Control Manage the process of evaluating documents or requests submitted for approval Automatic Patch Deployment Set a time to deploy patches automatically Access Controls/Permissions Define levels of authorization for access to specific files or systems Customization Create labels for products that contain required information such as colors, sizes, dates, etc. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Patch Testing Test patches before deployment to mitigate security risks Support Ticket Management Allow customers/users to submit support queries and service requests Automatic Scans Setup recurring or automatic scans Active Directory Integration Integrates with Active Directory Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Application Management Track, manage and store the applications of potential future members, customers or candidates API Application programming interface that allows for integration with other systems/databases Risk Assessment Initiate collection and analysis of known risks Scheduling Plan availability and assign specific time slots for tasks and resources Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Generative AI Use AI to generate content in the form of text, images, videos, etc. Real-Time Updates Receive system updates as soon as any changes are made Usage Tracking/Analytics Track and interpret metrics on the usage of company resources AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Patch Management Install software updates and bug fixes remotely Third-Party Integrations Set up connections to third-party platforms to improve business processes Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Real-Time Reporting Active reporting of data and metrics Event Logs A chronological record of actions or occurrences within a network, software, or process Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Mobile Content Management Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. Generative AI Use AI to generate content in the form of text, images, videos, etc. Remote Access & Monitoring Control system behavior and appearance, and access and report on system status/health from a distant location Deployment Management Manage the processes involved when making the application ready for use Policy Management Create, manage, and track policies and procedures within an organization Patch Management Install software updates and bug fixes remotely Encryption Convert data into a code for security Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Support Ticket Management Allow customers/users to submit support queries and service requests BYOD Management Manage and secure access to business data and applications on personal devices. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Mobile Device Management Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Endpoint Management Track status, assign actions, and control access to systems for devices within the organization App Management Download applications that can be internally saved Access Controls/Permissions Define levels of authorization for access to specific files or systems Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Show More ##### ## Feedback Management (1) Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Show More ##### ## Proactive Error Detection (1) Proactive Error Detection Proactively detect errors or bugs, delivering actionable and team-oriented suggestions for remediation Show More ##### ## Alerts/Notifications (1) Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Show More ##### ## Document Management (1) Document Management Store, manage, and track all electronic documents in a centralized location Show More ##### ## Self Service Portal (1) Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Show More ##### ## Autonomous Task Execution (1) Autonomous Task Execution Completes tasks independently without constant human intervention Show More ##### ## Reporting/Analytics (1) Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Show More ##### ## Security & Compliance (1) Security & Compliance Maintain security, compliance, and data privacy protocols for all interactions Show More ##### ## Natural Language Processing (1) Natural Language Processing Process and analyze human language in text or audio form Show More ##### ## Integration into Third Party Applications (1) Integration into Third Party Applications Embed/link applications into third party software so it can be accessed within a third party system Show More ##### ## AI Agent Configuration (1) AI Agent Configuration Define and manage the persona, response style, and functional scope of AI agents to suit different use cases and business processes. Show More ##### ## Adaptive Learning (1) Adaptive Learning Intuitive interface and user-friendly design which seamlessly integrate with existing workflows Show More ##### ## IT Incident Management (1) IT Incident Management Manage incidents related to outages or breaches in functionality of IT systems Show More ##### ## Automated Routing (1) Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Show More ##### ## Service Level Agreement (SLA) Management (1) Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Show More ##### ## Knowledge Base Integration (1) Knowledge Base Integration Connect to organizational knowledge repositories and databases Show More ##### ## Support Ticket Management (1) Support Ticket Management Allow customers/users to submit support queries and service requests Show More ##### ## Workflow Automation (1) Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Show More ## Top-Rated Alternatives [ ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") NinjaOne 4.7/5(5,027) ](https://www.g2.com/products/ninjaone/reviews) [ ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") TeamViewer 4.5/5(4,155) ](https://www.g2.com/products/teamviewer/reviews) [ ![SuperOps](https://images.g2crowd.com/uploads/product/hd_favicon/fb255e941256da5bc91fa45318fae50d/superops.svg "SuperOps") SuperOps 4.4/5(200) ](https://www.g2.com/products/superops/reviews) [ View All Alternatives ](https://www.g2.com/products/atera/competitors/alternatives) ## Technology Glossary Features View full feature definition View definitions of the features and discover new technology terms. 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