Atera Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. 293 reviewers of Atera have provided feedback on this feature.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 303 Atera reviews.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 302 Atera reviews.

Integrates with other customer service software to improve support and enhance functionality This feature was mentioned in 305 Atera reviews.

Provides analytics tools that reveal important business metrics and track progress This feature was mentioned in 306 Atera reviews.

Based on 303 Atera reviews. Displays important metrics relating to performance

Based on 77 Atera reviews. Facilitates communication between users and administrators.

Based on 79 Atera reviews. Allows end users to remotely access to company's IT database.

Based on 76 Atera reviews. Helps organizations establish, implement, and adhere to ITIL regulation.

Based on 81 Atera reviews. Tracks IT assets and financial data.

Integrates all IT service support functions for consistency and accuracy. 80 reviewers of Atera have provided feedback on this feature.

Allows business to edit conversations to meet the unique needs of one's business.

Gives users the ability to update systems, like CRM, based on conversations.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

User Experience of creating and submitting a ticket 302 reviewers of Atera have provided feedback on this feature.

User Experience of responding and receiving a response This feature was mentioned in 301 Atera reviews.

Route tickets based on values of fields, changes to ticket status and time based conditions 300 reviewers of Atera have provided feedback on this feature.

Respond to common requests with standard reply 290 reviewers of Atera have provided feedback on this feature.

Offers tools for managing and tracking service-level agreements (SLAs) This feature was mentioned in 285 Atera reviews.

Based on 291 Atera reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

As reported in 291 Atera reviews. Share and collaborate on tickets with multiple customer service representatives

Based on 286 Atera reviews. Central repository for account and contact information

Based on 286 Atera reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 286 Atera reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

As reported in 281 Atera reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks 268 reviewers of Atera have provided feedback on this feature.

Based on 266 Atera reviews. Make and receive calls directly in the application. Track and record calls for analysis.

Based on 210 Atera reviews. Routes tickets automatically to the appropriate user.

Based on 213 Atera reviews. Prioritizes tickets based on factors configured by the user.

Based on 206 Atera reviews. Notifies the IT team when a ticket needs action.

Provides a forum for answers to common questions. 211 reviewers of Atera have provided feedback on this feature.

Integrates knowledge base articles into a ticket. 203 reviewers of Atera have provided feedback on this feature.

Based on 210 Atera reviews. Displays important metrics relating to performance.

As reported in 208 Atera reviews. Tracks time worked on a ticket.

Provides surveys to measure employee satisfaction. 201 reviewers of Atera have provided feedback on this feature.

Enables access to service desk features via mobile device. This feature was mentioned in 207 Atera reviews.

As reported in 204 Atera reviews. Enables employees to view the status of their tickets.

As reported in 201 Atera reviews. Provides a directory of all users within an organization.

Based on 197 Atera reviews. Enables access to service desk features through multiple channels such as email, phone, or the portal.

Collects and curates data insight about the performance and health of a company's system. This feature was mentioned in 76 Atera reviews.

Allows the IT team to oversee all possible endpoints in a single source of reference. 80 reviewers of Atera have provided feedback on this feature.

Automates the updating of security measures on enterprise devices. This feature was mentioned in 81 Atera reviews.

Based on 78 Atera reviews. Provides cloud backup or disaster recovery solution to protect enterprise data and applications.

Utilizes data to proactively identify and prioritize IT issues. This feature was mentioned in 79 Atera reviews.

Creates new or streamlines existing workflows to better handle IT support tickets and service. This feature was mentioned in 76 Atera reviews.

Creates custom reports and alerts about security updates, existing or upcoming software licenses, data access, and more. 32 reviewers of Atera have provided feedback on this feature.

Based on 30 Atera reviews. Protects employee, company, and data from potential vulnerabilities or malware.

As reported in 27 Atera reviews. Remotely clears all data from compromised devices.

Implements encryption standards to secure data both in transit and at rest. This feature was mentioned in 380 Atera reviews.

Provides compliance to multiple industry standards like HIPAA and GDPR. This feature was mentioned in 388 Atera reviews.

Based on 156 Atera reviews. Tools to track and implement required IT changes in a system.

Tools to organize and manage all IT assets within an organization. 158 reviewers of Atera have provided feedback on this feature.

A means to view and analyze a large amount of data in order to gain business insights. 161 reviewers of Atera have provided feedback on this feature.

As reported in 440 Atera reviews. Provides screen sharing options to allow access to view or control real-time activities.

Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. This feature was mentioned in 437 Atera reviews.

Provides the ability to record remote access and support sessions. This feature was mentioned in 383 Atera reviews.

Based on 441 Atera reviews. Provides remote access to computers at any time, without an end-user present.

Provides multiple technician support simultaneously. 422 reviewers of Atera have provided feedback on this feature.

As reported in 441 Atera reviews. Allows users to switch between multiple end users’ monitors with a single click.

As reported in 158 Atera reviews. A place for users to submit tickets when they require IT help.

Based on 156 Atera reviews. Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

Based on 155 Atera reviews. The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Based on 592 Atera reviews and verified by the G2 Product R&D team. Unifies endpoint management of employee devices

As reported in 78 Atera reviews. Maintains detailed records of network assets and their activity; detects new assets accessing the network

As reported in 73 Atera reviews. Supports implementation and adherence to ITIL processes and regulations

Based on 594 Atera reviews and verified by the G2 Product R&D team. Monitor IT asset activity remotely from an administrator terminal.

Based on 545 Atera reviews and verified by the G2 Product R&D team. Tracks IT assets and financial data.

Based on 543 Atera reviews and verified by the G2 Product R&D team. Releases applications for access on desktop or mobile devices.

Based on 586 Atera reviews and verified by the G2 Product R&D team. Automates the updating of security measures on enterprise devices.

Based on 77 Atera reviews. Tracks IT assets including financial and lifecycle data.

As reported in 90 Atera reviews. Enables creation and optimization of workflows for IT support and service delivery

Based on 586 Atera reviews and verified by the G2 Product R&D team. Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network.

Analyzes operational data to proactively identify and prioritize IT issues. This feature was mentioned in 81 Atera reviews.

Provides tools for creating and managing support tickets across departments 99 reviewers of Atera have provided feedback on this feature.

Manages numerous endpoint types, including mobile, desktop, IoT, and wearable. This feature was mentioned in 30 Atera reviews.

Based on 32 Atera reviews. Supports diverse operating systems across several endpoint types.

Registers employee-owned or company-distributed devices for IT access. This feature was mentioned in 28 Atera reviews.

Configures devices to seamlessly work with business-required applications, WiFi, VPN, etc. 27 reviewers of Atera have provided feedback on this feature.

As reported in 26 Atera reviews. Ensures that employee devices are compliant with business regulations and requirements.

Based on 28 Atera reviews. Offers visibility into employee device activity.

Separates personal data on devices from business-specific data. This feature was mentioned in 25 Atera reviews.

As reported in 153 Atera reviews. Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.

Based on 152 Atera reviews. Provides administrative tools for routine maintenance, upkeep, and tracking.

Based on 150 Atera reviews. Gives administrators control over user privileges and accessibility for IT assets.

Gives administrators control over hardware and software resource allocation and tracking. This feature was mentioned in 149 Atera reviews.

As reported in 145 Atera reviews. Controls policies and configurations across business applications and hardware.

Sets a standard performance baseline by which to compare live network activity. 259 reviewers of Atera have provided feedback on this feature.

Based on 260 Atera reviews. Charts or graphs live and historical network performance for quick status checking and analysis.

Based on 248 Atera reviews. Gives insights into which specific network paths are performing suboptimally.

Integrates with a variety of IT systems.

As reported in 218 Atera reviews. Provide immediate insights, information, and updates on IT assets from a central dashboard.

As reported in 208 Atera reviews. Design and implement custom or pre-built policies for asset management, onboarding, and maintenance.

Implement risk management policies, and push policy updates to various assets across a business network. This feature was mentioned in 206 Atera reviews.

As reported in 213 Atera reviews. Integrate with other software solutions, such as spend management and software asset management.

Based on 155 Atera reviews. Provides a service desk for users to submit tickets for IT-related issues.

Tracks action-by-action asset performance with machine- or human-readable logs. 151 reviewers of Atera have provided feedback on this feature.

Creates alerts when tracked assets encounter errors or performance issues. This feature was mentioned in 153 Atera reviews.

Automates repetitive tasks associated with IT service operations and maintenance. This feature was mentioned in 152 Atera reviews.

As reported in 281 Atera reviews. Continuously monitors network performance across the entire span of a network.

Sends alerts via pop-up notifications, texts, emails, or calls regarding network issues or failures. 286 reviewers of Atera have provided feedback on this feature.

As reported in 273 Atera reviews. Suggests potential remedies or improvements to slowdowns, errors, or failures.

Provides monitoring capabilities for multiple networks at once. 263 reviewers of Atera have provided feedback on this feature.

Utilizes artificial intelligence to analyze big data.

Utilizes machine learning to analyze big data.

Monitors logs and activities from a wide range of IT systems.

Directly identifies, or increases identification speed for, root causes for IT system issues.

Proactively identifies trends on IT systems that could lead to failures or errors.

Provides paths, suggestions, or other general assistance towards issue resolution.

As reported in 224 Atera reviews. Create an inventory of a company's hardware assets.

Create an inventory of a company's software assets. This feature was mentioned in 217 Atera reviews.

Based on 209 Atera reviews. Create an inventory of a company's cloud assets.

As reported in 205 Atera reviews. Create an inventory of a company's mobile assets.

Based on 214 Atera reviews. Detect new assets as they enter a network and add them to asset inventory.

Provides personalized responses to interlocator based on segmentation or past responses.

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Can have a natural, human-like conversation with an interlocator.

Based on 441 Atera reviews. Remotely wake, restart, and install applications on sleeping devices.

Print files from remote computer onto the local printer, without having to transfer the file between computers. 391 reviewers of Atera have provided feedback on this feature.

As reported in 364 Atera reviews. Provides voice over IP calling solutions.

Provides pre-session or in-session video call options to resolve issues. This feature was mentioned in 357 Atera reviews.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. This feature was mentioned in 368 Atera reviews.

Based on 391 Atera reviews. Allows mobile device access to provide support or connect to your computer from anywhere.

As reported in 395 Atera reviews. Provides support across iOS, Mac, Android, PC and other devices.

As reported in 393 Atera reviews. Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. This feature was mentioned in 426 Atera reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 236 reviewers of Atera have provided feedback on this feature.

Condenses long documents or text into a brief summary. This feature was mentioned in 236 Atera reviews.

Based on 281 Atera reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 195 reviewers of Atera have provided feedback on this feature.

Allows users to generate text based on a text prompt. 192 reviewers of Atera have provided feedback on this feature.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Based on 35 Atera reviews. Offers full observability of all network environments, including on-premises, cloud, SD-WAN, WLAN, and edge computing.

As reported in 36 Atera reviews. Automatically detects and maps all network devices and architectures, reducing manual effort and improving visibility.

Based on 33 Atera reviews. Provides true real-time network monitoring to detect and resolve issues instantly, rather than relying on near-time data.

Based on 34 Atera reviews. Uses AI-driven analysis of historical and real-time data to forecast network issues before they impact performance.

Combines packet and flow analysis techniques to provide a comprehensive view of network traffic and performance. 34 reviewers of Atera have provided feedback on this feature.

Ensures all monitored network data is securely encrypted both in transit and at rest. 34 reviewers of Atera have provided feedback on this feature.

Supports integration with Zero Trust frameworks and identity management solutions to enhance network security. This feature was mentioned in 35 Atera reviews.

Based on 34 Atera reviews. Unifies network performance monitoring with security intelligence to identify and mitigate threats in real-time.

Continuously analyzes and adjusts network configurations to optimize performance and reliability. This feature was mentioned in 34 Atera reviews.

As reported in 34 Atera reviews. Automates routine network monitoring tasks, reducing operational overhead and human error.

As reported in 33 Atera reviews. Uses machine learning to identify network anomalies, preventing security and performance issues before they escalate.

Automates corrective actions for common network issues, reducing downtime and manual intervention. 33 reviewers of Atera have provided feedback on this feature.

Based on 33 Atera reviews. Leverages AI to anticipate hardware failures, capacity issues, and performance bottlenecks before they occur.

As reported in 11 Atera reviews. Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. This feature was mentioned in 11 Atera reviews.

Allows the AI agent to learn from interactions and adapt its responses accordingly. 11 reviewers of Atera have provided feedback on this feature.

Based on 11 Atera reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.

Provides an AI agent that is able to make decisioning independently. 11 reviewers of Atera have provided feedback on this feature.

Allows the AI agent to identify and resolve issues without user intervention. 11 reviewers of Atera have provided feedback on this feature.

Provides users with automated updates on ticket progress and resolution timelines. This feature was mentioned in 11 Atera reviews.

As reported in 12 Atera reviews. Allows the AI agent to route tickets to the appropriate team or individual for resolution.

Based on 11 Atera reviews. Allows the AI agent to automatically generate tickets from user inquiries or issues.

Based on 11 Atera reviews. Enables the AI agent to retrieve and apply solutions from an IT knowledge base.

As reported in 12 Atera reviews. Enables the AI agent to automate repetitive IT tasks, such as password resets or software installations.

Allows the AI agent to diagnose and resolve IT issues without human intervention. 12 reviewers of Atera have provided feedback on this feature.

Provides users with instant, automated guidance to resolve common IT problems. This feature was mentioned in 11 Atera reviews.

Based on 11 Atera reviews. Allows the AI agent to identify and address potential IT issues before they escalate.

Capability to perform complex tasks without constant human input This feature was mentioned in 26 Atera reviews.

Ability to break down and plan multi-step processes This feature was mentioned in 26 Atera reviews.

As reported in 25 Atera reviews. Works across multiple software systems or databases

Based on 25 Atera reviews. Improves performance based on feedback and experience

As reported in 26 Atera reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting This feature was mentioned in 26 Atera reviews.

As reported in 26 Atera reviews. Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input 32 reviewers of Atera have provided feedback on this feature.

Based on 32 Atera reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting This feature was mentioned in 32 Atera reviews.

Capability to perform complex tasks without constant human input This feature was mentioned in 28 Atera reviews.

Based on 28 Atera reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases 28 reviewers of Atera have provided feedback on this feature.

Improves performance based on feedback and experience 28 reviewers of Atera have provided feedback on this feature.

Based on 28 Atera reviews. Engages in human-like conversation for task delegation

Based on 28 Atera reviews. Anticipates needs and offers suggestions without prompting

As reported in 28 Atera reviews. Makes informed choices based on available data and objectives

As reported in 11 Atera reviews. Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes 11 reviewers of Atera have provided feedback on this feature.

As reported in 11 Atera reviews. Works across multiple software systems or databases

Based on 11 Atera reviews. Improves performance based on feedback and experience

Based on 11 Atera reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting This feature was mentioned in 11 Atera reviews.

Based on 11 Atera reviews. Makes informed choices based on available data and objectives

As reported in 31 Atera reviews. Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes 31 reviewers of Atera have provided feedback on this feature.

Works across multiple software systems or databases This feature was mentioned in 31 Atera reviews.

Improves performance based on feedback and experience This feature was mentioned in 31 Atera reviews.

Engages in human-like conversation for task delegation 30 reviewers of Atera have provided feedback on this feature.

Based on 31 Atera reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives 31 reviewers of Atera have provided feedback on this feature.

Capability to perform complex tasks without constant human input 21 reviewers of Atera have provided feedback on this feature.

As reported in 21 Atera reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases 21 reviewers of Atera have provided feedback on this feature.

Improves performance based on feedback and experience 21 reviewers of Atera have provided feedback on this feature.

Engages in human-like conversation for task delegation This feature was mentioned in 21 Atera reviews.

As reported in 21 Atera reviews. Anticipates needs and offers suggestions without prompting

Based on 20 Atera reviews. Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input This feature was mentioned in 84 Atera reviews.

Ability to break down and plan multi-step processes This feature was mentioned in 79 Atera reviews.

Works across multiple software systems or databases This feature was mentioned in 79 Atera reviews.

As reported in 79 Atera reviews. Improves performance based on feedback and experience

Engages in human-like conversation for task delegation 78 reviewers of Atera have provided feedback on this feature.

Based on 80 Atera reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives This feature was mentioned in 79 Atera reviews.

As reported in 10 Atera reviews. Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes This feature was mentioned in 10 Atera reviews.

Based on 10 Atera reviews. Works across multiple software systems or databases

Improves performance based on feedback and experience This feature was mentioned in 10 Atera reviews.

Engages in human-like conversation for task delegation This feature was mentioned in 10 Atera reviews.

Based on 10 Atera reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives 10 reviewers of Atera have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Equips endpoints with the ability to self-diagnose and repair certain issues without manual intervention.