ASAPP solves the toughest challenges in customer service with AI. With over a decade serving the world’s largest and most demanding contact centers, we’re pioneering the next era of customer experience—where the contact center is the foundation of the agentic enterprise.
At the center of our approach is ASAPP Customer Experience Platform (CXP)—the AI-native® platform that makes every customer feel like a VIP by giving them their own personal AI agent. CXP unites your systems, data, workflows, and teams to deliver fully automated, personal resolutions.
Key Outcomes:
- Higher CSAT, giving you happier and more loyal customers
- Lower cost-to-serve
- Higher containment
- More first-contact resolutions
- Shorter handle times
Key Capabilities:
GenerativeAgent®: The most capable AI customer service agent. It powers CXP with intelligence that turns every interaction into a fully resolved outcome.
Human-in-the-Loop Agent (HILA™) workflow:
Human agents can assist AI without taking over the conversation with our HILA™ workflow. Humans get requests for help with full conversation context, and can give guidance or approval behind the scenes, so customers don’t have to deal with hand-offs.
Agent Observability:
Monitor conversations in real time to ensure accuracy and quality. Gain full visibility into AI-customer interactions with proactive alerts and out-of-the-box dashboards.
Enterprise-Grade Guardrails & Data Protection:
Built-in safety, security, and privacy measures safeguard your brand and protect your data to build customer trust.
Testing & Simulation:
Test AI behavior safely in simulated environments before going live. Release updates with confidence by increasing control, transparency, and trust in every interaction.
Conversational AI Voice:
Customers feel understood with natural and responsive production-grade voice. Customizable voice profiles ensure the AI is aligned to your brand.
Integrations:
CXP helps unify your tools with no replatforming or rebuilds. Connect your voice and chat channels, CCaaS, CRM, ERP, and more with flexible integration options.
Interaction Intelligence:
Create a single, lifelong customer record with everything from intent to conversation to context.
Designed for enterprise contact centers, ASAPP is ideal for organizations handling high volumes of complex voice and chat interactions, especially those in regulated industries.
Reach out to ASAPP today to get a tailored demo for your contact center.
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ASAPP CommunityLanguages Supported
English, Spanish
Overview by
Hansraj Singh (Manager, Product Marketing at ASAPP)
