ASAPP Reviews & Product Details

ASAPP solves the toughest challenges in customer service with AI. With over a decade serving the world’s largest and most demanding contact centers, we’re pioneering the next era of customer experience—where the contact center is the foundation of the agentic enterprise. At the center of our approach is ASAPP Customer Experience Platform (CXP)—the AI-native® platform that makes every customer feel like a VIP by giving them their own personal AI agent. CXP unites your systems, data, workflows, and teams to deliver fully automated, personal resolutions. Key Outcomes: - Higher CSAT, giving you happier and more loyal customers - Lower cost-to-serve - Higher containment - More first-contact resolutions - Shorter handle times Key Capabilities: GenerativeAgent®: The most capable AI customer service agent. It powers CXP with intelligence that turns every interaction into a fully resolved outcome. Human-in-the-Loop Agent (HILA™) workflow: Human agents can assist AI without taking over the conversation with our HILA™ workflow. Humans get requests for help with full conversation context, and can give guidance or approval behind the scenes, so customers don’t have to deal with hand-offs. Agent Observability: Monitor conversations in real time to ensure accuracy and quality. Gain full visibility into AI-customer interactions with proactive alerts and out-of-the-box dashboards. Enterprise-Grade Guardrails & Data Protection: Built-in safety, security, and privacy measures safeguard your brand and protect your data to build customer trust. Testing & Simulation: Test AI behavior safely in simulated environments before going live. Release updates with confidence by increasing control, transparency, and trust in every interaction. Conversational AI Voice: Customers feel understood with natural and responsive production-grade voice. Customizable voice profiles ensure the AI is aligned to your brand. Integrations: CXP helps unify your tools with no replatforming or rebuilds. Connect your voice and chat channels, CCaaS, CRM, ERP, and more with flexible integration options. Interaction Intelligence: Create a single, lifelong customer record with everything from intent to conversation to context. Designed for enterprise contact centers, ASAPP is ideal for organizations handling high volumes of complex voice and chat interactions, especially those in regulated industries. Reach out to ASAPP today to get a tailored demo for your contact center.

Seller

ASAPP

Discussions

ASAPP Community

Languages Supported

English, Spanish

Overview by

Hansraj Singh (Manager, Product Marketing at ASAPP)

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ASAPP Integrations

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CL

C L.

12/16/2025

"Accurate Summarization, Needs Grammar Improvements"

3.5/5

What do you like best about ASAPP?

I like that ASAPP is probably 90%+ accurate, which makes it a great summary timesaver. My team is measured on efficiency, where every second counts, and saving time closing out customer accounts to move on to the next is valuable. Review collected by and hosted on G2.com.

What do you dislike about ASAPP?

I find issues with grammar, punctuation, and spelling at times, which might be due to the transcription service used. Experts need to take extra time to manually correct errors, which could be improved by allowing real-time adjustments instead of waiting until the end. It would be helpful to have system notifications for grammar and spelling as a time saver. The initial setup took a while, taking several months with the project and dev teams to fully integrate. Review collected by and hosted on G2.com.

TK

Taruna K.

Customer Relation Advisor

Mid-Market (51-1000 emp.)

Originally submitted 4/17/2024

"Great alternative than the BOT responses!!"

5/5

What do you like best about ASAPP?

While using the platform as a customer support expert, ASAPP has been solving its purpose with its user-friendly responses to the concerns and also addresses and acknowledges the customer's need with keywords to filter and help the best out of query in real-time. Has confined space which allowed perfectly in accessing the accounts of customers and make responses query-centric. Review collected by and hosted on G2.com.

What do you dislike about ASAPP?

It needs a few updates i.e., regarding the tagger and login time mapping. Else it's best in this segment. Review collected by and hosted on G2.com.

What problems is ASAPP solving and how is that benefiting you?

I've been using to manage customer's accounts and dealing with the queries where I use to get time in researching the root causes while the platform helped in engaging the conversation by providing quick responses and make the customer feel actively heard like humans. It's like a co-pilot to the service industry like mine. Review collected by and hosted on G2.com.

UI

Verified User in Internet

Enterprise (> 1000 emp.)

10/6/2020

"ASAPP Works well for Chat support to customers"

4.5/5

What do you like best about ASAPP?

It is very easy to access Customer account details. It have wonderful automated responses which are suggested based on customer's question. Not only these, but it can provide you hassle free copy feature of text of mobile numbers.

It also fetches customer browser activity which helps us find if cx is online. It also has auto pilot mode which can time out chat automatically if there is no response from customer. Review collected by and hosted on G2.com.

What do you dislike about ASAPP?

Nothing much to dislike but it forgets the total login hours after it is closed by myself also. Review collected by and hosted on G2.com.