# Which HR Platform Has the Best Customer Support?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I want to start a discussion around core HR platforms that truly shine when it comes to customer support. Whether it's help with onboarding, payroll issues, or benefit configurations, responsive and knowledgeable support can make a huge difference—especially for fast-moving teams.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Here are some of the top-rated tools from G2’s <a class="a a--md" elv="true" href="https://www.g2.com/categories/core-hr">Core HR category</a>:</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/rippling/reviews"><strong>Rippling</strong></a><strong>:</strong> Rippling is praised for its automation and clean UX, but support reviews are mixed; some users report fast resolution times, others cite delays. Curious if it scales well in terms of service.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/bamboohr/reviews"><strong>BambooHR</strong></a><strong>:</strong> Known for being easy to use and people-focused, BambooHR is often highlighted for its responsive and friendly support team. Many small to midsize businesses say the help they get is proactive.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/gusto/reviews"><strong>Gusto</strong></a><strong>:</strong> Gusto has strong ratings for payroll and benefits, but how dependable is its support? Some reviews mention guided setup and clear responses, but is it consistent during peak periods?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/hibob-hris/reviews"><strong>HiBob (HRIS)</strong></a><strong>:</strong> HiBob’s platform is highly customizable and support seems to be a major differentiator, especially for global teams. Is their team helpful when setting up more advanced workflows?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/run-powered-by-adp/reviews"><strong>RUN Powered by ADP</strong></a><strong>:</strong> ADP brings long-standing trust in payroll, but support experiences can vary depending on the account level. Is RUN’s support model a good fit for smaller or leaner HR teams?</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">If you've worked with any of these HR platforms, I’d love to know, who actually delivers when support matters most?</p>

##### Post Metadata
- Posted at: 10 months ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Customer support can be a deal-breaker. For those comparing HR platforms, check out all the top-rated ones here: &lt;a href=&quot;https://www.g2.com/categories/core-hr&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;https://www.g2.com/categories/core-hr&lt;/a&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: 10 months ago





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