Genesys Reviews & Product Details

I really appreciate the new updated layout in Genesys, which makes it easier for me to group calls within a specific type of campaign that I'm working on. This enhanced organization helps me manage campaigns more effectively. Additionally, I love the ability to transfer calls with ease, which significantly improves my workflow and efficiency when dealing with various communication tasks. These features help streamline the process on our dialer, allowing me to manage making and receiving different types of calls and running campaigns more seamlessly. Review collected by and hosted on G2.com.

I find the new layout of Genesys challenging. As someone who is a creature of habit, I was used to having certain things in specific places. The recent changes have altered this, and it's not as user-friendly as it was before. Review collected by and hosted on G2.com.

The way of features they are introducing, asking an ideas from the customer and based on the votes the development activities and deployment are stared. Review collected by and hosted on G2.com.

The release of the feature date should be displaying in each idea Review collected by and hosted on G2.com.

What do you like best about Genesys? the thing I like about Genesys is that I was able to contact my customers easily at any place in the world, also I can schedule a callback on it so I won't forget Review collected by and hosted on G2.com.

What do you dislike about Genesys? there's nothing that I don't like in genesys it has its own website where I can check my recordings and voice mail that was left by my customers Review collected by and hosted on G2.com.

It's an all in one-stop shop for a contact center. Review collected by and hosted on G2.com.

The slow speed but it is due to the number of features available. Review collected by and hosted on G2.com.

Very detailed configurational options resulting in a better solution design. Also, the reporting and analysis tools are quite helpful for better customer experience. Review collected by and hosted on G2.com.

I think it is product dependent because pureengage has quite a distributed architecture but purecloud and pureconnect has now covered this problem to some extent. Also, there is one more thing that i think needs to be taken care of and that is with launch of new modules previous ones are often offered support by Genesys. Review collected by and hosted on G2.com.

Google cloud is best as it is easy to access over WEBURL no need to install any thick client applications. Very user friendly to work with Genesys cloud Review collected by and hosted on G2.com.

If you can add more detail on Documentation would help to navigate easily. Review collected by and hosted on G2.com.

Bundle offers, Attractive commercial model, Innovations, Open API Architecture. Review collected by and hosted on G2.com.

WFM, Logging needs to be improved, Compliance like TCPA for outbound communication, More monitoring capabilities if possible. Review collected by and hosted on G2.com.

I like that you can record calls on demand and that voicemails provide text script of the voicemail. Also that it keeps track of your call patterns. Review collected by and hosted on G2.com.

It does not integrate well with Salesforce. Most of us use SF to dial for it to track correctly with our metrics, but it is easier to use genesis on its own, and not easy to use in SFDC Review collected by and hosted on G2.com.

The level of manipulation of the system. Review collected by and hosted on G2.com.

Changing aux codes seems a bit tedious for agents. Review collected by and hosted on G2.com.

I was looking for someone who could immediately solve my issue. on top of that, I did not have to wait for my call to be answered by someone as there is minimal or no waiting period. Review collected by and hosted on G2.com.

I did not dislike anything at all. I wish you guys open up a branch in India or maybe train people there as well. :P Review collected by and hosted on G2.com.