# What’s the best conversation intelligence software?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">We’re looking to integrate <a class="a a--md" elv="true" href="https://www.g2.com/categories/conversation-intelligence"><strong>conversation intelligence</strong></a> into our sales process. This will help us record and analyze sales calls, coach reps more effectively, and gain deeper insights into what’s working (or not) in our deals.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">We’re a small but growing team, so we need something <strong>powerful</strong> but still <strong>startup-friendly. This</strong> means easy to roll out, easy to use, and not overkill for our size.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Here’s what we’re hoping for:</p><ul>
<li>Automated call recording, transcription, and searchable notes</li>
<li>Actionable insights (not just raw transcripts or basic analytics)</li>
<li>Integrations with tools like Salesforce or HubSpot</li>
<li>An intuitive experience for both reps and managers</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Here are the platforms I’ve been looking at on G2:</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/gong/reviews"><strong>Gong</strong></a> — Industry leader in conversation intelligence and sales coaching, but is it too heavy or expensive for smaller teams?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews"><strong>Salesforce Sales Cloud</strong> </a>— With its built-in intelligence features, can it replace a standalone tool?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/fathom-video/reviews"><strong>Fathom</strong></a> — A lightweight, Zoom-friendly tool; is it scalable beyond just note-taking?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/hubspot-sales-hub/reviews"><strong>HubSpot Sales Hub</strong></a> — Offers an all-in-one CRM + sales tool; how strong is its conversation intelligence side?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/fireflies-ai/reviews"><strong>Fireflies.ai</strong> </a>— Known for affordability and ease of use; does it deliver on insights and integrations?</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">If you’ve used any of these (or others), I’d love to hear:</p><ul>
<li>What tipped the scales for you when choosing?</li>
<li>Did your team actually adopt it, or was it a tough sell internally?</li>
<li>Any surprising wins or “wish we’d known that” moments?</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Appreciate any tips or thoughts you’re willing to share!</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p>

##### Post Metadata
- Posted at: 11 months ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Curious: How’s the adoption been on your sales teams? We’re small, so we need something easy, but it still has to deliver insights, not just transcripts. Any wins or surprises you’ve seen after rollout?&lt;/p&gt;

##### Comment Metadata
- Posted at: 11 months ago





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: almost 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: almost 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: almost 13 years ago
  - Comments: 4