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ASAPP

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2 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.8
Serving customers since
2014
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ASAPP Reviews

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Taruna K.
TK
Taruna K.
B.Tech Computer Science
04/18/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Great alternative than the BOT responses!!

While using the platform as a customer support expert, ASAPP has been solving it's purpose with it's user friendly responses to the concerns and also addresses and acknowledges the customer's need with keywords to filter and help the best out of query in realtime. Has confined space which allowed perfectly in accessing the accounts of customers and make responses query centric.
Verified User in Internet
UI
Verified User in Internet
10/06/2020
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

ASAPP Works well for Chat support to customers

It is very easy to access Customer account details. It have wonderful automated responses which are suggested based on customer's question. Not only these, but it can provide you hassle free copy feature of text of mobile numbers. It also fetches customer browser activity which helps us find if cx is online. It also has auto pilot mode which can time out chat automatically if there is no response from customer.

About

Contact

HQ Location:
New York, New York, United States

Social

@asapp

What is ASAPP?

ASAPP is an artificial intelligence research and deployment company focused on transforming customer experiences through AI-driven solutions. Their technology primarily aims to enhance customer service operations by automating tasks, offering real-time agent assistance, and improving overall interaction efficiency. ASAPP's platform integrates seamlessly with existing systems to optimize performance in contact centers and drive productivity. The company's innovative approach combines machine learning and advanced AI techniques to deliver measurable improvements in customer satisfaction and operational costs.

Details

Year Founded
2014