Best Enterprise Remote Support Software

How Many Remote Support Software Products Does G2 Track?

Total Products under this Category: 171

Category Stats (Nov 2026)

  • Average Rating: 4.49/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Remote Utilities (+1.85%) - Among all products in this category, Remote Utilities recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Remote Support Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 35,300+ Authentic Reviews
  • 171+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Remote Support Software

G2 Grid® for Remote Support Software plotting products by satisfaction and market presence

Highlighted products: NinjaOne, TeamViewer, Atera IT Management, Zoho Assist, BeyondTrust Remote Support, PDQ, JumpCloud, and Splashtop Remote Support.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-support/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=teamviewer&focus%5B%5D=atera-it-management&focus%5B%5D=zoho-assist&focus%5B%5D=beyondtrust-remote-support&focus%5B%5D=pdq&focus%5B%5D=jumpcloud&focus%5B%5D=splashtop-inc-splashtop-remote-support&segment=enterprise)

NinjaOne

NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

Average Rating: 4.7/5.0

Total Reviews: 5,789

How Do G2 Users Rate NinjaOne?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Quality of Support: 9.1/10 (Category avg: 8.8/10)
  • Compliance: 8.5/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind NinjaOne?

  • Seller: NinjaOne
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Austin, Texas
  • LinkedIn® Page: www.linkedin.com
    2,555 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 46% Small, 46% Medium

What Do G2 Reviewers Say About NinjaOne?

AI-generated summary from verified user reviews

Pros
  • Users find the interface intuitive and easy to navigate, making daily tasks straightforward.
  • Users value responsive, helpful support that quickly answers questions and helps resolve problems.
  • Users value fast, reliable remote access that makes it easy to connect to devices and resolve issues without being onsite.
  • Users appreciate the easy deployment and setup, which gets the platform running across devices with little effort.
  • Users value its broad, robust feature set and deep capabilities across RMM and IT management needs.
Cons
  • Users find navigation confusing and the interface dated, with settings and features sometimes difficult to locate.
  • Users find reporting limited in detail, available report types, and analytical depth.
  • Users find reporting inflexible and difficult to customize, configure, and tailor to complex needs.
  • Users find pricing steep for smaller teams and as endpoint counts grow, while add-ons and extra fees increase overall costs.
  • Users find integrations limited, less robust than desired, and sometimes difficult to configure or use with other systems.

What Are Recent G2 Reviews of NinjaOne?

What Are G2 Users Discussing About NinjaOne?

TeamViewer

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

Average Rating: 4.5/5.0

Total Reviews: 4,124

How Do G2 Users Rate TeamViewer?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Quality of Support: 8.6/10 (Category avg: 8.8/10)
  • Compliance: 9.0/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind TeamViewer?

  • Seller: TeamViewer
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Goppingen
  • LinkedIn® Page: www.linkedin.com
    2,818 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Small, 34% Medium

What Do G2 Reviewers Say About TeamViewer?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of TeamViewer, which makes remote access and support straightforward and convenient.
  • Users praise remote access with TeamViewer for its low latency, ease of use, and reliable connections from anywhere.
  • Users appreciate the low latency and ease of access TeamViewer provides for efficient remote troubleshooting and support.
  • Users enjoy the easy access of TeamViewer, simplifying remote support and collaboration for troubleshooting IT issues.
  • Users appreciate the seamless remote access and intuitive interface of TeamViewer for enhanced collaboration and support.
Cons
  • Users often face connection issues with TeamViewer, affecting performance and user experience during remote sessions.
  • Users often experience connectivity issues with TeamViewer, affecting performance and creating challenges during remote sessions.
  • Users find TeamViewer expensive for the limited differential features offered between free and paid plans.
  • Users experience slow performance, particularly during screen sharing, affecting usability on slower connections.
  • Users often face remote access issues, including frequent sharing failures and clunky admin management, impacting usability.

What Are Recent G2 Reviews of TeamViewer?

What Are G2 Users Discussing About TeamViewer?

Atera IT Management

Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com.

Average Rating: 4.6/5.0

Total Reviews: 1,272

How Do G2 Users Rate Atera IT Management?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Quality of Support: 9.0/10 (Category avg: 8.8/10)
  • Compliance: 8.0/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Atera IT Management?

  • Seller: Atera
  • Company Website:
  • Year Founded: 2011
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 55% Small, 31% Medium

What Do G2 Reviewers Say About Atera IT Management?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in Remote Monitoring and Management exceptional, simplifying IT management with unified tools.
  • Users value the comprehensive all-in-one solution of Remote Monitoring and Management, streamlining IT management effectively.
  • Users value the automation capabilities of Atera, simplifying IT management with a comprehensive suite of tools.
  • Users value the efficiency gained from unified management tools, leading to streamlined operations and increased productivity.
  • Users highlight the ease of remote access with Atera, streamlining IT support and enhancing productivity.
Cons
  • Users express frustration over missing features like better Apple device compatibility and a simplified ticket management system.
  • Users note the limited features of Remote Monitoring and Management, requiring reliance on other tools for advanced tasks.
  • Users experience feature issues with automation and advanced needs, leading to manual checks and reliance on other tools.
  • Users find that improvements are needed in automation reliability and advanced feature capabilities to enhance overall efficiency.
  • Users find that the tool needs improved transparency and easier setup for a smoother experience during installation.

What Are Recent G2 Reviews of Atera IT Management?

What Are G2 Users Discussing About Atera IT Management?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Average Rating: 4.7/5.0

Total Reviews: 739

How Do G2 Users Rate Zoho Assist?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Quality of Support: 9.0/10 (Category avg: 8.8/10)
  • Compliance: 8.8/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Zoho Assist?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 70% Small, 23% Medium

What Do G2 Reviewers Say About Zoho Assist?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Zoho Assist, appreciating its simple setup and seamless remote support integration.
  • Users highly value the ease of remote access with Zoho Assist, facilitating quick and efficient customer support.
  • Users appreciate the ease of remote support with Zoho Assist, streamlining customer assistance effectively and efficiently.
  • Users appreciate the easy setup of Zoho Assist, making remote connections quick and efficient for customer support.
  • Users appreciate the reliable performance of Zoho Assist, noting its stability and effective remote support capabilities.
Cons
  • Users experience remote access issues with quality resolution, leading to slight difficulties in viewing systems clearly.
  • Users note feature limitations in Zoho Assist, particularly in advanced options and control for iOS devices.
  • Users report connection issues like lag and occasional session drops, affecting their remote session experience.
  • Users find the interface not user-friendly, often struggling to understand features and settings without extensive guidance.
  • Users find Zoho Assist expensive due to high costs for additional technicians and premium features behind a paywall.

What Are Recent G2 Reviews of Zoho Assist?

What Are G2 Users Discussing About Zoho Assist?

BeyondTrust Remote Support

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support

Average Rating: 4.7/5.0

Total Reviews: 400

How Do G2 Users Rate BeyondTrust Remote Support?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Quality of Support: 9.2/10 (Category avg: 8.8/10)
  • Compliance: 9.1/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind BeyondTrust Remote Support?

  • Seller: BeyondTrust
  • Company Website:
  • Year Founded: 1985
  • HQ Location: Johns Creek, GA
  • LinkedIn® Page: www.linkedin.com
    1,750 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, System Administrator
  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 47% Large, 36% Medium

What Do G2 Reviewers Say About BeyondTrust Remote Support?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of BeyondTrust Remote Support, enhancing collaboration and simplifying remote actions.
  • Users value the easy access to remote clients, enabling quick support without being physically present.
  • Users value the reliable remote support offered by BeyondTrust, enhancing efficiency in troubleshooting and IT operations.
  • Users value the reliable performance of BeyondTrust Remote Support, enabling quick issue resolution with minimal downtime.
  • Users value the strong security of BeyondTrust Remote Support, ensuring data safety and access control for authorized users.
Cons
  • Users feel that BeyondTrust Remote Support is expensive, especially when compared to simpler alternatives like TeamViewer.
  • Users highlight the high cost of licensing for BeyondTrust Remote Support, especially compared to simpler alternatives.
  • Users find complexity in BeyondTrust Remote Support's interface and features, leading to a steep learning curve and frustration.
  • Users find the learning curve of BeyondTrust Remote Support challenging, impacting their initial experience and efficiency.
  • Users experience remote access issues that can disrupt sessions and complicate troubleshooting efforts with BeyondTrust Remote Support.

What Are Recent G2 Reviews of BeyondTrust Remote Support?

What Are G2 Users Discussing About BeyondTrust Remote Support?

JumpCloud

JumpCloud® is the AI-powered identity infrastructure that unifies lifecycle management for humans, devices, and autonomous agents. JumpCloud gives IT teams complete visibility and control over every identity and every access point. JumpCloud helps organizations cut complexity, automate secure workflows, and put AI to work safely. Secure every identity. Human or not. Intelligent, secure IT for the agentic era.

Average Rating: 4.5/5.0

Total Reviews: 4,000

How Do G2 Users Rate JumpCloud?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Quality of Support: 8.8/10 (Category avg: 8.8/10)
  • Compliance: 8.8/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind JumpCloud?

  • Seller: JumpCloud Inc.
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Louisville, CO
  • LinkedIn® Page: www.linkedin.com
    998 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, System Administrator
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 54% Medium, 35% Small

What Do G2 Reviewers Say About JumpCloud?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of JumpCloud, praising its centralized management and intuitive interface.
  • Users value JumpCloud for its centralized identity and device management, streamlining IT administration across platforms.
  • Users appreciate JumpCloud for its centralized security and management, providing efficient control and comprehensive auditing capabilities.
  • Users appreciate the centralized identity and device management of JumpCloud, simplifying administration across multiple platforms.
  • Users appreciate the centralized identity and device management of JumpCloud, streamlining operations across multiple platforms efficiently.
Cons
  • Users note the missing features in JumpCloud, including limited reporting options and complex configuration aspects.
  • Users find that JumpCloud's complexity and limited reporting options hinder initial setup and overall user experience.
  • Users find JumpCloud's limited features hinder advanced functionality and ease of use, especially for mobile and MDM tools.
  • Users find JumpCloud to have a complex configuration process and limited features compared to other IAM tools.
  • Users find the initial setup and complexity of JumpCloud challenging, requiring significant technical expertise and time investment.

What Are Recent G2 Reviews of JumpCloud?

What Are G2 Users Discussing About JumpCloud?

PDQ

PDQ is an endpoint management platform designed for IT administrators and sysadmins to manage endpoints, deploy software, secure vulnerabilities, and automate IT. PDQ's cloud-native platform (formerly called PDQ Connect) is designed to get you up and running in minutes. When regulatory or compliance needs require it, PDQ can also be deployed on-premise with our Deploy & Inventory plan. Manage your organization's Windows and macOS machines from a central platform designed to make the grind of everyday IT workflows seamless and, dare we say, pretty damn quick. Core capabilities include patch management, vulnerability remediation, remote desktop access and monitoring, and software deployment. In short, the stuff you actually tell us to build. Just look at our Discord. Vulnerabilities are continuously detected and prioritized using real-world exploit activity in addition to CVSS, enabling remediation based on real, not theoretical, business risk. Patch both Windows OS and over 1,000 Windows and macOS packages from a hand-built library sourced directly from publishers, virus-scanned, stripped of nonsense, and typically updated within hours of a new release. PDQ pre-built workflows and automations are running within minutes of onboarding, but most of our sysadmins combine custom multistep packages, advanced PowerShell scanners, dynamic device groups, vulnerability automations, and a community-shared script library to create an end-to-end system tailor-built for their situation, reducing what was once days into minutes. And for when all else fails, PDQ ships with a native device-level diagnostics and a remote desktop tool that fires up quickly to help you diagnose, fix, and move on, whether you’re dealing with an x64 Lenovo or an ARM Macbook Pro. Multi-tenant support allows IT teams managing multiple environments to operate from a single console. Real-time, event-driven automation allows IT teams to execute workflows based on device state and predefined conditions — deployments trigger the moment a condition is met, without waiting for a scheduled window. Offline device deployment queuing ensures no device is skipped regardless of connectivity at the time a deployment runs. And where compliance, regulatory, or org policy requires, PDQ’s core deployment and patching capabilities can also be deployed as an on-premise, agentless solution with our Deploy & Inventory plan. PDQ is SOC 2 certified and includes security features including MFA, role-based access controls, encryption, and audit logging to support compliance requirements. Pricing is publicly available and supports self-service purchasing without requiring a sales call. A 14-day free trial is available with no credit card required.

Average Rating: 4.7/5.0

Total Reviews: 738

How Do G2 Users Rate PDQ?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • Quality of Support: 9.3/10 (Category avg: 8.8/10)
  • Compliance: 9.4/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.0/10 (Category avg: 8.7/10)

Who Is the Company Behind PDQ?

  • Seller: PDQ
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Salt Lake City, Utah, United States
  • LinkedIn® Page: www.linkedin.com
    392 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Systems Administrator
  • Top Industries: Primary/Secondary Education, Information Technology and Services
  • Company Size: 63% Medium, 15% Large

What Do G2 Reviewers Say About PDQ?

AI-generated summary from verified user reviews

Pros
  • Users find PDQ incredibly easy to use, streamlining software management and updates across multiple devices efficiently.
  • Users value the remote software deployment capabilities of PDQ Connect, enhancing efficiency and security management.
  • Users find PDQ's easy deployment feature invaluable for efficiently managing software updates across multiple machines.
  • Users find the easy setup of PDQ Connect straightforward, enabling quick deployment and efficient management of devices.
  • Users appreciate the efficient remote access capabilities of PDQ, enhancing support and saving time for remote teams.
Cons
  • Users note significant missing features in PDQ Connect, which affects the overall functionality and user experience.
  • Users highlight the need for significant improvements in agent stability and remote assistance performance with PDQ Connect.
  • Users note the limited features of PDQ Connect compared to PDQ Inventory and Deploy, impacting their experience.
  • Users often face remote access issues with PDQ, including slow performance and agent inactivity problems.
  • Users encounter deployment issues with PDQ, finding the process cumbersome and occasionally complicated for custom setups.

What Are Recent G2 Reviews of PDQ?

What Are G2 Users Discussing About PDQ?

Splashtop Remote Support

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support

Average Rating: 4.7/5.0

Total Reviews: 425

How Do G2 Users Rate Splashtop Remote Support?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • Quality of Support: 9.4/10 (Category avg: 8.8/10)
  • Compliance: 8.7/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Splashtop Remote Support?

  • Seller: Splashtop Inc.
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cupertino, CA
  • LinkedIn® Page: www.linkedin.com
    353 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 47% Small, 43% Medium

What Do G2 Reviewers Say About Splashtop Remote Support?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Splashtop Remote Support, enhancing convenience and quick resolutions for software issues.
  • Users love the fast and reliable remote access of Splashtop, making support effortless and efficient worldwide.
  • Users value the fast and reliable remote support that Splashtop offers, enhancing their ability to assist clients efficiently.
  • Users love the ease of access to customers with Splashtop Remote Support, simplifying support tasks efficiently.
  • Users appreciate the reliable access provided by Splashtop Remote Support, making remote sessions easy and efficient.
Cons
  • Users sometimes face remote access issues due to conflicts with programs and network restrictions, impacting reliability.
  • Users miss critical monitoring features in Splashtop Remote Support, limiting their ability to proactively address issues.
  • Users experience access issues with Splashtop, including high costs and connectivity problems on restricted networks.
  • Users experience connectivity issues occasionally, especially with locked-down networks and version discrepancies affecting performance.
  • Users report experiencing login issues occasionally, leading to frustration during their remote support sessions.

What Are Recent G2 Reviews of Splashtop Remote Support?

What Are G2 Users Discussing About Splashtop Remote Support?

LogMeIn Rescue

LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support.

Average Rating: 4.5/5.0

Total Reviews: 236

How Do G2 Users Rate LogMeIn Rescue?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Quality of Support: 8.8/10 (Category avg: 8.8/10)
  • Compliance: 9.0/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind LogMeIn Rescue?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 39% Medium, 31% Small

What Do G2 Reviewers Say About LogMeIn Rescue?

AI-generated summary from verified user reviews

Pros
  • Users find LogMeIn Rescue to be simple and effective, enabling seamless remote assistance without physical interaction.
  • Users value the simple and effective remote access of LogMeIn Rescue, enhancing support and connectivity for remote work.
  • Users value the simple and effective remote assistance provided by LogMeIn Rescue, facilitating easy connections and support.
  • Users value the ability to connect remotely, enhancing support efficiency and user engagement without physical interaction.
  • Users value the fast and effective customer support that resolves issues seamlessly through remote access.
Cons
  • Users find LogMeIn Rescue quite expensive, feeling it lacks features compared to other remote software options.
  • Users find feature limitations in LogMeIn Rescue, feeling it lacks value and stability compared to competitors.
  • Users find LogMeIn Rescue's limited features inadequate for the price compared to other remote software options.
  • Users face ticketing issues with unhelpful support and difficulties managing accounts across multiple portals.
  • Users report frequent application crashes and inadequate support, complicating account management across multiple platforms.

What Are Recent G2 Reviews of LogMeIn Rescue?

What Are G2 Users Discussing About LogMeIn Rescue?

SureMDM by 42Gears

SureMDM is an intuitive and powerful Unified Endpoint Management (UEM) solution that supports Android, iOS/iPadOS, Windows, Linux, macOS, Wear OS, Chrome OS, VR, and IoT platforms. It also enables management of rugged handhelds and mobile computing devices from various OEMs, along with Peripheral or Things Management capabilities through plugins. In addition, SureMDM has built in Mobile Threat Defense to protect Android devices from cyberthreats, Zero Trust Network Access through SureAccess, and Identity and Access Management via SureIdP.

Average Rating: 4.8/5.0

Total Reviews: 100

How Do G2 Users Rate SureMDM by 42Gears?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Quality of Support: 9.3/10 (Category avg: 8.8/10)
  • Compliance: 9.0/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind SureMDM by 42Gears?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 47% Medium, 32% Large

What Do G2 Reviewers Say About SureMDM by 42Gears?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of SureMDM, enjoying quick remote management and a simple interface.
  • Users commend the quick and helpful customer support of SureMDM, enhancing their overall experience and ease of use.
  • Users praise SureMDM for its reliable and user-friendly device management, enhancing efficiency in large-scale operations.
  • Users appreciate the centralized device management of SureMDM, benefiting from quick troubleshooting and seamless deployment features.
  • Users appreciate the easy remote management capabilities of SureMDM, making device oversight efficient and hassle-free.
Cons
  • Users often experience a cluttered dashboard and challenges in enabling permissions for the SureMDM Agent.
  • Users note that improvements are needed in profile management and interface clarity for better overall usability.
  • Users find the poor UI challenging, highlighting complications and slow responses that impact their experience negatively.
  • Users experience slow performance, noting lag issues, particularly when using multiple apps on Linux devices.
  • Users find the learning curve steep, with complex features and an unclear interface for new users.

What Are Recent G2 Reviews of SureMDM by 42Gears?

What Are G2 Users Discussing About SureMDM by 42Gears?

EV Reach

Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management

Average Rating: 4.5/5.0

Total Reviews: 428

How Do G2 Users Rate EV Reach?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Quality of Support: 8.9/10 (Category avg: 8.8/10)
  • Compliance: 8.4/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.1/10 (Category avg: 8.7/10)

Who Is the Company Behind EV Reach?

  • Seller: EasyVista
  • Year Founded: 1988
  • HQ Location: Noisy-le-Grand
  • LinkedIn® Page: www.linkedin.com
    365 employees on LinkedIn®
  • Ownership: EPA: ALEZV

Who Uses This Product?

  • Who Uses This: IT Manager, Systems Administrator
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 59% Medium, 31% Large

What Do G2 Reviewers Say About EV Reach?

AI-generated summary from verified user reviews

Pros
  • Users find EV Reach to have a user-friendly interface, making it easy for all staff to utilize effectively.
  • Users appreciate the remote control capabilities that simplify assisting others and enhance productivity.
  • Users value the seamless remote access of EV Reach, enhancing troubleshooting and user satisfaction significantly.
  • Users find remote support by EV Reach to be efficient and user-friendly, enhancing productivity and resolving issues quickly.
  • Users value the efficient remote support capabilities of EV Reach, simplifying software deployment and enhancing productivity significantly.
Cons
  • Users face remote access issues due to hostname accessibility and delays in computer detection after restarts.
  • Users face significant connection issues with EV Reach, leading to frustration during setup and configuration.
  • Users find feature limitations in EV Reach, like complex setup and limited mobile support, affecting overall satisfaction.
  • Users find the missing features of EV Reach, like recording and multi-user access, limiting their experience.
  • Users experience slow performance due to occasional latency and resource-intensive operations, affecting productivity during peak times.

What Are Recent G2 Reviews of EV Reach?

AnyDesk

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. With offices in Berlin, Clearwater (US), Shanghai, and Hong Kong, AnyDesk is taking a leap forward from Start-up to Scale-Up and expands its business globally continuing its rapid growth. Unparalleled speed, extraordinary ease of use, and highest security standards are our strong suit. AnyDesk offers advanced customization options enabling users to adapt the software to their individual needs. It empowers IT experts, leaders, and novices alike to maximize their efficiency and achieve their goals.

Average Rating: 4.5/5.0

Total Reviews: 1,080

How Do G2 Users Rate AnyDesk?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Quality of Support: 8.8/10 (Category avg: 8.8/10)
  • Compliance: 8.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind AnyDesk?

Who Uses This Product?

  • Who Uses This: Software Engineer, Software Developer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 44% Small, 43% Medium

What Do G2 Reviewers Say About AnyDesk?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of AnyDesk, valuing its intuitive interface and quick setup for remote support.
  • Users find the initial setup very easy, making AnyDesk a reliable choice for remote assistance and troubleshooting.
  • Users value the speed and stability of AnyDesk for effective remote support, even on slower internet connections.
  • Users value the easy file transfer feature in AnyDesk, enhancing efficiency during remote sessions and support.
  • Users praise the easy remote control with AnyDesk, enabling seamless support for colleagues and family.
Cons
  • Users face connection issues with AnyDesk, as it can take time to establish links and maintain speed.
  • Users experience remote access issues due to an outdated UI and unexpected disconnections during sessions.
  • Users experience slow performance with AnyDesk, facing delays and connectivity issues that hinder effective usage.
  • Users experience slow connectivity with AnyDesk, encountering delays and connection issues during use.
  • Users are frustrated by the limited free features of AnyDesk, facing frequent auto-disconnections and performance issues.

What Are Recent G2 Reviews of AnyDesk?

What Are G2 Users Discussing About AnyDesk?

Devolutions Remote Desktop Manager

Devolutions Remote Desktop Manager (RDM) is a remote connection management solution that helps IT professionals centralize, organize, and secure their remote connections, credentials, and access tools from a single platform. It belongs to the remote connection management and remote desktop software category and is built for system administrators, IT teams, managed service providers, and other technical users who manage many systems, protocols, and credentials across distributed environments. Rather than maintaining separate tools for each protocol, users consolidate connections such as RDP, VPN, SSH, VNC, and many third-party technologies into one organized interface. RDM stores the credentials associated with those connections, applies access controls, and can integrate with a shared data source — Devolutions Cloud or Devolutions Server — so that teams work from a common, governed set of connections and secrets. A free edition is available for individual users, while team editions add shared vaults, role-based permissions, and centralized management. Common use cases include launching and managing remote sessions across servers and devices, centralizing credentials so they are not stored in scattered locations, delegating access to colleagues without exposing underlying passwords, and meeting audit and compliance requirements through logging and role-based control. Key features and benefits include: - Centralized management of a wide range of remote connection types and protocols (RDP, VPN, SSH, VNC, and many others) in one interface - Integrated credential and password storage, with the option to connect to a shared Devolutions workspace for team-wide governance - Role-based access control that lets administrators grant connection access without revealing the associated credentials - Active Directory synchronization and automation features that reduce manual connection management - A free edition for independent IT users, with paid team editions for shared, governed environments Organizations adopt Remote Desktop Manager to reduce the operational overhead of managing many systems, to consolidate fragmented connection and credential tools, and to apply consistent security and access policies across their infrastructure. It is commonly used in IT operations, help desks, and managed service environments where technicians need fast, controlled access to a large and varied set of remote endpoints.

Average Rating: 4.7/5.0

Total Reviews: 199

How Do G2 Users Rate Devolutions Remote Desktop Manager?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.2/10)
  • Quality of Support: 9.0/10 (Category avg: 8.8/10)
  • Compliance: 8.4/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Devolutions Remote Desktop Manager?

  • Seller: Devolutions
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Lavaltrie, Quebec
  • LinkedIn® Page: www.linkedin.com
    234 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Small, 40% Medium

What Do G2 Reviewers Say About Devolutions Remote Desktop Manager?

AI-generated summary from verified user reviews

Pros
  • Users value the mobile compatibility of Devolutions Remote Desktop Manager, enabling access to remote management on the go.
  • Users value the efficient password management capabilities of RDM, providing secure access to credentials from anywhere.
  • Users love the streamlined remote access features of RDM, enabling secure and efficient management of connections.
  • Users praise the cross-platform support of RDM, enabling seamless access across various devices and operating systems.
  • Users highlight the exceptional customer support provided by Devolutions, enhancing their overall experience with RDM.
Cons
  • Users often find the loading time of Devolutions Remote Desktop Manager slow, particularly during the initial launch.
  • Users find the integration difficulty challenging, often requiring extensive time to understand and utilize the features effectively.
  • Users find the steep learning curve challenging due to the lack of inline help and the variety of functions.
  • Users express concerns about the high prices of licenses, indicating a need for a more flexible pricing solution.
  • Users report that slow performance during initial loading time can be frustrating when using Devolutions Remote Desktop Manager.

What Are Recent G2 Reviews of Devolutions Remote Desktop Manager?

What Are G2 Users Discussing About Devolutions Remote Desktop Manager?

ScreenConnect

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.

Average Rating: 4.7/5.0

Total Reviews: 492

How Do G2 Users Rate ScreenConnect?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Quality of Support: 8.8/10 (Category avg: 8.8/10)
  • Compliance: 8.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind ScreenConnect?

  • Seller: ConnectWise
  • Company Website:
  • Year Founded: 1982
  • HQ Location: Tampa, FL
  • LinkedIn® Page: www.linkedin.com
    3,401 employees on LinkedIn®
  • Phone: 800-671-6898

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 67% Small, 31% Medium

What Do G2 Reviewers Say About ScreenConnect?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of ScreenConnect, allowing seamless remote support and effective collaboration for IT teams.
  • Users value the reliable remote access of ScreenConnect, enabling secure and efficient IT support from anywhere.
  • Users value the amazing remote support features of ScreenConnect, enabling effective and secure IT assistance from anywhere.
  • Users highlight the easy communication of ScreenConnect, allowing seamless remote support and quick connections for assistance.
  • Users value the reliability of ScreenConnect for secure and efficient remote access and support.
Cons
  • Users find the pricing prohibitive for small teams and worry about potential future increases in subscription costs.
  • Users often face remote access issues with ScreenConnect, particularly with support availability and keyboard mapping problems.
  • Users face challenges due to internet dependency, which can limit access and usability in certain locations.
  • Users find ScreenConnect to be not user-friendly, especially due to excessive steps for remote connection and support accessibility issues.
  • Users express concerns about security features, especially following incidents of unauthorized access to their system.

What Are Recent G2 Reviews of ScreenConnect?

What Are G2 Users Discussing About ScreenConnect?

Datto RMM

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.

Average Rating: 4.5/5.0

Total Reviews: 806

How Do G2 Users Rate Datto RMM?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Quality of Support: 8.4/10 (Category avg: 8.8/10)
  • Compliance: 8.1/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Datto RMM?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • LinkedIn® Page: www.linkedin.com
    5,483 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Director
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 64% Small, 32% Medium

What Do G2 Reviewers Say About Datto RMM?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Datto RMM essential for efficient customer support and task management.
  • Users appreciate the automation features of Datto RMM, streamlining customer support and enhancing efficiency in operations.
  • Users value the intuitive interface and comprehensive support features of Datto RMM, enhancing remote assistance and management.
  • Users appreciate the seamless integrations of Datto RMM, enhancing efficiency in managing and supporting client systems.
  • Users praise the easy remote access of Datto RMM, allowing efficient customer support from anywhere.
Cons
  • Users report encountering remote access issues frequently, which hampers the overall reliability of Datto RMM.
  • Users experience slow performance with Datto RMM, facing issues like lag and disconnections despite good internet.
  • Users face feature issues with Datto RMM, including difficulties with custom monitors and integration complexities.
  • Users note the missing features in Datto RMM, particularly the lack of full options for Mac environments.
  • Users indicate that latency and connectivity issues throughout Datto RMM hamper effectiveness and require significant improvements.

What Are Recent G2 Reviews of Datto RMM?

What Are G2 Users Discussing About Datto RMM?

Tian Lin
TL
Researched and written by Tian Lin
Updated