2026 Best Software Awards are here!See the list

Best Enterprise Remote Support Software

Anindita Sengupta
AS
Researched and written by Anindita Sengupta

Products classified in the overall Remote Support category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Remote Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Remote Support category.

In addition to qualifying for inclusion in the Remote Support Software category, to qualify for inclusion in the Enterprise Business Remote Support Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

Show More
Show Less

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Enterprise
  • Rating
  • Language
  • Pricing
  • Advanced Security Features
1 filter applied
Clear All
  • Enterprise
  • Rating
  • Language
  • Pricing
  • Advanced Security Features
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Advanced Security Features
Sort by
Clear All

25 Listings in Enterprise Remote Support Software Available

  • Sort By:
    G2 Score
NinjaOne
(3,695)4.7 out of 5
Optimized for quick response
5th Easiest To Use in Remote Support software
View top Consulting Services for NinjaOne
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Mid-Market
    • 43% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a remote monitoring and management tool that offers features such as patch management, remote access, IT documentation, and automation.
    • Users frequently mention the ease of use, the ability to automate tasks across numerous devices, the constant improvements and enhancements, and the responsive customer support as key benefits of NinjaOne.
    • Users mentioned issues such as the lack of a dark mode, occasional UI quirks, limited report customization, high pricing for smaller teams, and a steep learning curve for advanced setup as drawbacks of the product.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,383
    Features
    916
    Remote Access
    857
    Automation
    819
    Customer Support
    759
    Cons
    Missing Features
    703
    Limited Features
    355
    Improvement Needed
    332
    Needs Improvement
    326
    Feature Issues
    299
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NinjaOne features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Quality of Support
    Average: 8.9
    8.4
    Compliance
    Average: 8.8
    8.4
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,486 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,006 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Mid-Market
  • 43% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a remote monitoring and management tool that offers features such as patch management, remote access, IT documentation, and automation.
  • Users frequently mention the ease of use, the ability to automate tasks across numerous devices, the constant improvements and enhancements, and the responsive customer support as key benefits of NinjaOne.
  • Users mentioned issues such as the lack of a dark mode, occasional UI quirks, limited report customization, high pricing for smaller teams, and a steep learning curve for advanced setup as drawbacks of the product.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,383
Features
916
Remote Access
857
Automation
819
Customer Support
759
Cons
Missing Features
703
Limited Features
355
Improvement Needed
332
Needs Improvement
326
Feature Issues
299
View All Pros and Cons
NinjaOne features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.1
Quality of Support
Average: 8.9
8.4
Compliance
Average: 8.8
8.4
Multi-Platform Support
Average: 8.7
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,486 Twitter followers
LinkedIn® Page
www.linkedin.com
2,006 employees on LinkedIn®
JumpCloud
(3,901)4.5 out of 5
Optimized for quick response
9th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$3.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 53% Mid-Market
    • 36% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JumpCloud is a tool that manages user access and authentication, unifying identity, access, and device management into a single, cloud-native platform.
    • Users frequently mention that JumpCloud simplifies IT operations by providing a single source of truth for users and devices, enabling strong security through SSO, MFA, and automated onboarding/offboarding.
    • Reviewers noted that the initial setup and policy configuration can be complex, especially for organizations migrating from traditional Active Directory or managing advanced security use cases.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JumpCloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    914
    Device Management
    712
    Integrations
    527
    Security
    527
    User Management
    456
    Cons
    Missing Features
    367
    Improvement Needed
    291
    Limited Features
    233
    Limitations
    162
    UX Improvement
    160
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JumpCloud features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Quality of Support
    Average: 8.9
    8.8
    Compliance
    Average: 8.8
    8.9
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    JumpCloud Inc.
    Company Website
    Year Founded
    2012
    HQ Location
    Louisville, CO
    Twitter
    @JumpCloud
    36,563 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    918 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 53% Mid-Market
  • 36% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JumpCloud is a tool that manages user access and authentication, unifying identity, access, and device management into a single, cloud-native platform.
  • Users frequently mention that JumpCloud simplifies IT operations by providing a single source of truth for users and devices, enabling strong security through SSO, MFA, and automated onboarding/offboarding.
  • Reviewers noted that the initial setup and policy configuration can be complex, especially for organizations migrating from traditional Active Directory or managing advanced security use cases.
JumpCloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
914
Device Management
712
Integrations
527
Security
527
User Management
456
Cons
Missing Features
367
Improvement Needed
291
Limited Features
233
Limitations
162
UX Improvement
160
View All Pros and Cons
JumpCloud features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.8
Quality of Support
Average: 8.9
8.8
Compliance
Average: 8.8
8.9
Multi-Platform Support
Average: 8.7
Seller Details
Seller
JumpCloud Inc.
Company Website
Year Founded
2012
HQ Location
Louisville, CO
Twitter
@JumpCloud
36,563 Twitter followers
LinkedIn® Page
www.linkedin.com
918 employees on LinkedIn®
G2 Advertising
Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
Learn More
TeamViewer
(3,755)4.5 out of 5
Optimized for quick response
10th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:Starting at $24.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

    Users
    • Software Engineer
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TeamViewer is a system for remote communications, designed to facilitate the management and organization of professional projects.
    • Users frequently mention the ease of implementation, versatility with different operating systems, and the responsiveness of the customer support team.
    • Users reported issues with high pricing for small businesses or individual users, dependency on internet quality for connection speed, and limitations in the free version.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamViewer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    474
    Remote Access
    384
    Remote Control
    305
    Easy Access
    252
    Remote Work
    249
    Cons
    Connection Issues
    166
    Connectivity Issues
    134
    Slow Performance
    129
    Expensive
    119
    Remote Access Issues
    109
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamViewer features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Quality of Support
    Average: 8.9
    9.0
    Compliance
    Average: 8.8
    9.1
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamViewer
    Company Website
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    48,301 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,701 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

Users
  • Software Engineer
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TeamViewer is a system for remote communications, designed to facilitate the management and organization of professional projects.
  • Users frequently mention the ease of implementation, versatility with different operating systems, and the responsiveness of the customer support team.
  • Users reported issues with high pricing for small businesses or individual users, dependency on internet quality for connection speed, and limitations in the free version.
TeamViewer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
474
Remote Access
384
Remote Control
305
Easy Access
252
Remote Work
249
Cons
Connection Issues
166
Connectivity Issues
134
Slow Performance
129
Expensive
119
Remote Access Issues
109
View All Pros and Cons
TeamViewer features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
8.6
Quality of Support
Average: 8.9
9.0
Compliance
Average: 8.8
9.1
Multi-Platform Support
Average: 8.7
Seller Details
Seller
TeamViewer
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
48,301 Twitter followers
LinkedIn® Page
www.linkedin.com
2,701 employees on LinkedIn®
Zoho Assist
(646)4.6 out of 5
6th Easiest To Use in Remote Support software
View top Consulting Services for Zoho Assist
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 70% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho Assist Unattended Access is a control panel that allows users to create connections to remote devices and deploy to new machines.
    • Users frequently mention the ease of use, the ability to customize the UI, the support for multiple platforms, and the convenience of not having to host the platform on their own server.
    • Users experienced issues with the video quality, difficulty in finding chat after the session has ended, and confusion with the number of instructions when sending invites.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Assist Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    132
    Remote Access
    92
    Remote Support
    73
    Reliability
    63
    Remote Control
    62
    Cons
    Remote Access Issues
    34
    Connection Issues
    20
    Feature Limitations
    20
    Not User-Friendly
    16
    Slow Loading
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Assist features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Quality of Support
    Average: 8.9
    8.7
    Compliance
    Average: 8.8
    8.9
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    137,064 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 70% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho Assist Unattended Access is a control panel that allows users to create connections to remote devices and deploy to new machines.
  • Users frequently mention the ease of use, the ability to customize the UI, the support for multiple platforms, and the convenience of not having to host the platform on their own server.
  • Users experienced issues with the video quality, difficulty in finding chat after the session has ended, and confusion with the number of instructions when sending invites.
Zoho Assist Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
132
Remote Access
92
Remote Support
73
Reliability
63
Remote Control
62
Cons
Remote Access Issues
34
Connection Issues
20
Feature Limitations
20
Not User-Friendly
16
Slow Loading
15
View All Pros and Cons
Zoho Assist features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.9
Quality of Support
Average: 8.9
8.7
Compliance
Average: 8.8
8.9
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,064 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
BeyondTrust Remote Support
(376)4.7 out of 5
14th Easiest To Use in Remote Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for ser

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 47% Enterprise
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • BeyondTrust Remote Support is a software that provides remote access and support capabilities, with features such as chat functionality, command line feature, file sharing, and cross-platform support.
    • Users frequently mention the software's strong security, ease of use, reliable remote access, and the ability to work together within a team, as well as the helpfulness of the support team.
    • Reviewers noted some issues such as an outdated interface, too many pop-up windows, occasional slow performance, and a high cost compared to other tools.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BeyondTrust Remote Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Remote Access
    19
    Remote Support
    15
    Security
    11
    Security Focus
    11
    Cons
    Expensive
    10
    Pricing Issues
    7
    Remote Access Issues
    6
    Complexity
    5
    Connectivity Issues
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BeyondTrust Remote Support features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Quality of Support
    Average: 8.9
    9.1
    Compliance
    Average: 8.8
    8.8
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BeyondTrust
    Company Website
    Year Founded
    1985
    HQ Location
    Johns Creek, GA
    Twitter
    @BeyondTrust
    14,335 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,681 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for ser

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 47% Enterprise
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • BeyondTrust Remote Support is a software that provides remote access and support capabilities, with features such as chat functionality, command line feature, file sharing, and cross-platform support.
  • Users frequently mention the software's strong security, ease of use, reliable remote access, and the ability to work together within a team, as well as the helpfulness of the support team.
  • Reviewers noted some issues such as an outdated interface, too many pop-up windows, occasional slow performance, and a high cost compared to other tools.
BeyondTrust Remote Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Remote Access
19
Remote Support
15
Security
11
Security Focus
11
Cons
Expensive
10
Pricing Issues
7
Remote Access Issues
6
Complexity
5
Connectivity Issues
5
View All Pros and Cons
BeyondTrust Remote Support features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.2
Quality of Support
Average: 8.9
9.1
Compliance
Average: 8.8
8.8
Multi-Platform Support
Average: 8.7
Seller Details
Seller
BeyondTrust
Company Website
Year Founded
1985
HQ Location
Johns Creek, GA
Twitter
@BeyondTrust
14,335 Twitter followers
LinkedIn® Page
www.linkedin.com
1,681 employees on LinkedIn®
PDQ Connect
(395)4.6 out of 5
11th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PDQ Connect keeps your Windows & macOS devices patched and secure, no matter where they are — no VPN required. Take full control of your fleet while reducing tedious, repetitive tasks. Free time l

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Manufacturing
    Market Segment
    • 54% Mid-Market
    • 14% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • PDQ Connect is a software solution that identifies vulnerabilities and enables teams to deploy patches and updates, while also providing remote support and inventory management.
    • Users frequently mention the ease of use, the ability to manage and deploy software remotely, and the valuable support channels such as the Discord server and YouTube channel.
    • Users reported issues with software updates not working, limited scanners compared to PDQ inventory/deploy, and difficulties in converting and configuring nested packages from the old system.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • PDQ Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    188
    Software Deployment
    148
    Easy Deployment
    115
    Easy Setup
    103
    Automation
    94
    Cons
    Missing Features
    95
    Improvement Needed
    53
    Limited Features
    41
    Deployment Issues
    27
    Remote Access Issues
    25
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PDQ Connect features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Quality of Support
    Average: 8.9
    9.4
    Compliance
    Average: 8.8
    8.1
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PDQ.com
    Company Website
    Year Founded
    2001
    HQ Location
    Salt Lake City, Utah, United States
    Twitter
    @admarsenal
    980 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    341 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PDQ Connect keeps your Windows & macOS devices patched and secure, no matter where they are — no VPN required. Take full control of your fleet while reducing tedious, repetitive tasks. Free time l

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Manufacturing
Market Segment
  • 54% Mid-Market
  • 14% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • PDQ Connect is a software solution that identifies vulnerabilities and enables teams to deploy patches and updates, while also providing remote support and inventory management.
  • Users frequently mention the ease of use, the ability to manage and deploy software remotely, and the valuable support channels such as the Discord server and YouTube channel.
  • Users reported issues with software updates not working, limited scanners compared to PDQ inventory/deploy, and difficulties in converting and configuring nested packages from the old system.
PDQ Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
188
Software Deployment
148
Easy Deployment
115
Easy Setup
103
Automation
94
Cons
Missing Features
95
Improvement Needed
53
Limited Features
41
Deployment Issues
27
Remote Access Issues
25
View All Pros and Cons
PDQ Connect features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.2
Quality of Support
Average: 8.9
9.4
Compliance
Average: 8.8
8.1
Multi-Platform Support
Average: 8.7
Seller Details
Seller
PDQ.com
Company Website
Year Founded
2001
HQ Location
Salt Lake City, Utah, United States
Twitter
@admarsenal
980 Twitter followers
LinkedIn® Page
www.linkedin.com
341 employees on LinkedIn®
AnyDesk
(1,065)4.5 out of 5
Save to My Lists
Entry Level Price:$22.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from l

    Users
    • Software Engineer
    • Software Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 43% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • AnyDesk is a remote access tool that provides support and system maintenance, particularly useful for troubleshooting and accessing other systems in real time.
    • Reviewers like the speed and stability of AnyDesk, even on slower or less reliable internet connections, and appreciate features such as file transfer, session recording, and permission controls, which help keep remote sessions both secure and efficient.
    • Reviewers noted that the free and lower-tier versions of AnyDesk come with limitations, particularly around session management features, and connectivity can be an issue when network restrictions are in place, requiring users to disconnect and re-establish the connection.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AnyDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Remote Support
    16
    Easy Setup
    15
    File Transfer
    15
    Remote Access
    14
    Cons
    Slow Performance
    12
    Connection Issues
    11
    Remote Access Issues
    11
    Delay Issues
    8
    Limited Free
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AnyDesk features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Quality of Support
    Average: 8.9
    8.9
    Compliance
    Average: 8.8
    9.0
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AnyDesk Software GmbH
    Year Founded
    2014
    HQ Location
    Stuttgart
    Twitter
    @anydesk
    7,887 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    360 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from l

Users
  • Software Engineer
  • Software Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 43% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • AnyDesk is a remote access tool that provides support and system maintenance, particularly useful for troubleshooting and accessing other systems in real time.
  • Reviewers like the speed and stability of AnyDesk, even on slower or less reliable internet connections, and appreciate features such as file transfer, session recording, and permission controls, which help keep remote sessions both secure and efficient.
  • Reviewers noted that the free and lower-tier versions of AnyDesk come with limitations, particularly around session management features, and connectivity can be an issue when network restrictions are in place, requiring users to disconnect and re-establish the connection.
AnyDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Remote Support
16
Easy Setup
15
File Transfer
15
Remote Access
14
Cons
Slow Performance
12
Connection Issues
11
Remote Access Issues
11
Delay Issues
8
Limited Free
6
View All Pros and Cons
AnyDesk features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.8
Quality of Support
Average: 8.9
8.9
Compliance
Average: 8.8
9.0
Multi-Platform Support
Average: 8.7
Seller Details
Seller
AnyDesk Software GmbH
Year Founded
2014
HQ Location
Stuttgart
Twitter
@anydesk
7,887 Twitter followers
LinkedIn® Page
www.linkedin.com
360 employees on LinkedIn®
Datto RMM
(725)4.5 out of 5
8th Easiest To Use in Remote Support software
View top Consulting Services for Datto RMM
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, autom

    Users
    • Owner
    • IT Technician
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 62% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Datto RMM is a remote monitoring and management tool that allows users to manage and troubleshoot issues on different devices remotely, customize the interface, and assign devices to different sites.
    • Users frequently mention the tool's ability to manage multiple users in real-time, its powerful automation policies, and its compatibility with other Datto/Kaseya products and Microsoft 365 as significant benefits.
    • Reviewers noted issues with the tool's web remote feature, its patch management struggling with third-party apps, and the responsiveness and helpfulness of Kaseya support as areas for improvement.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Datto RMM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    81
    Automation
    63
    Features
    52
    Integrations
    51
    Remote Access
    48
    Cons
    Remote Access Issues
    41
    Feature Issues
    26
    Missing Features
    26
    Slow Performance
    25
    Needs Improvement
    19
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Datto RMM features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Quality of Support
    Average: 8.9
    8.1
    Compliance
    Average: 8.8
    7.6
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,439 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,512 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, autom

Users
  • Owner
  • IT Technician
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 62% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Datto RMM is a remote monitoring and management tool that allows users to manage and troubleshoot issues on different devices remotely, customize the interface, and assign devices to different sites.
  • Users frequently mention the tool's ability to manage multiple users in real-time, its powerful automation policies, and its compatibility with other Datto/Kaseya products and Microsoft 365 as significant benefits.
  • Reviewers noted issues with the tool's web remote feature, its patch management struggling with third-party apps, and the responsiveness and helpfulness of Kaseya support as areas for improvement.
Datto RMM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
81
Automation
63
Features
52
Integrations
51
Remote Access
48
Cons
Remote Access Issues
41
Feature Issues
26
Missing Features
26
Slow Performance
25
Needs Improvement
19
View All Pros and Cons
Datto RMM features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.5
Quality of Support
Average: 8.9
8.1
Compliance
Average: 8.8
7.6
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,439 Twitter followers
LinkedIn® Page
www.linkedin.com
5,512 employees on LinkedIn®
EV Reach
(431)4.5 out of 5
Optimized for quick response
15th Easiest To Use in Remote Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 59% Mid-Market
    • 31% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • EV Reach is a unified endpoint management tool that provides remote access, automation, and integration capabilities for IT support and device management.
    • Users like the ease of use, seamless device transitions, quick integration, and the ability to execute complex tasks and pull real-time data rapidly, which significantly accelerates workflows and enhances user support.
    • Reviewers experienced issues with the interface being overwhelming due to numerous features, slow access under heavy load, compatibility issues when switching environments, and operational challenges due to its inherent link to the Windows platform.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • EV Reach Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    43
    Remote Control
    32
    Remote Access
    26
    Remote Support
    24
    Tool Utility
    18
    Cons
    Remote Access Issues
    16
    Feature Limitations
    9
    Connection Issues
    8
    Slow Performance
    8
    Expensive
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • EV Reach features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Quality of Support
    Average: 8.9
    8.4
    Compliance
    Average: 8.8
    8.0
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EasyVista
    Company Website
    Year Founded
    1988
    HQ Location
    Noisy-le-Grand
    Twitter
    @EasyVista
    1,280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    365 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 59% Mid-Market
  • 31% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • EV Reach is a unified endpoint management tool that provides remote access, automation, and integration capabilities for IT support and device management.
  • Users like the ease of use, seamless device transitions, quick integration, and the ability to execute complex tasks and pull real-time data rapidly, which significantly accelerates workflows and enhances user support.
  • Reviewers experienced issues with the interface being overwhelming due to numerous features, slow access under heavy load, compatibility issues when switching environments, and operational challenges due to its inherent link to the Windows platform.
EV Reach Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
43
Remote Control
32
Remote Access
26
Remote Support
24
Tool Utility
18
Cons
Remote Access Issues
16
Feature Limitations
9
Connection Issues
8
Slow Performance
8
Expensive
6
View All Pros and Cons
EV Reach features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.9
Quality of Support
Average: 8.9
8.4
Compliance
Average: 8.8
8.0
Multi-Platform Support
Average: 8.7
Seller Details
Seller
EasyVista
Company Website
Year Founded
1988
HQ Location
Noisy-le-Grand
Twitter
@EasyVista
1,280 Twitter followers
LinkedIn® Page
www.linkedin.com
365 employees on LinkedIn®
ISL Online
(584)4.6 out of 5
12th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$16.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ISL Online is remote support and remote access tool with a rich set of features and very high-security standards. ISL Online allows users to securely access and control remote Windows, Mac and Linux c

    Users
    • Director
    • CEO
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Small-Business
    • 24% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ISL Online is a remote access tool that allows users to connect to and control remote devices for support purposes.
    • Reviewers frequently mention the ease of use, the ability to group customers into lists for effective management, the quick and reliable connection, and the seamless support for Multi-Factor Authentication (MFA).
    • Users mentioned issues such as stability problems requiring the tool to be closed down or reopened, difficulty in accessing the backend, complex configuration settings, and occasional glitches when connecting to Mac systems.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ISL Online Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    39
    Customer Support
    22
    Remote Support
    19
    Easy Setup
    17
    Remote Access
    16
    Cons
    Remote Access Issues
    11
    Connection Issues
    7
    Delay Issues
    4
    Improvement Needed
    4
    Limited Compatibility
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ISL Online features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Quality of Support
    Average: 8.9
    8.3
    Compliance
    Average: 8.8
    8.3
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PDQ.com
    Company Website
    Year Founded
    2001
    HQ Location
    Salt Lake City, Utah, United States
    Twitter
    @admarsenal
    980 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    341 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ISL Online is remote support and remote access tool with a rich set of features and very high-security standards. ISL Online allows users to securely access and control remote Windows, Mac and Linux c

Users
  • Director
  • CEO
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Small-Business
  • 24% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ISL Online is a remote access tool that allows users to connect to and control remote devices for support purposes.
  • Reviewers frequently mention the ease of use, the ability to group customers into lists for effective management, the quick and reliable connection, and the seamless support for Multi-Factor Authentication (MFA).
  • Users mentioned issues such as stability problems requiring the tool to be closed down or reopened, difficulty in accessing the backend, complex configuration settings, and occasional glitches when connecting to Mac systems.
ISL Online Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
39
Customer Support
22
Remote Support
19
Easy Setup
17
Remote Access
16
Cons
Remote Access Issues
11
Connection Issues
7
Delay Issues
4
Improvement Needed
4
Limited Compatibility
3
View All Pros and Cons
ISL Online features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
9.1
Quality of Support
Average: 8.9
8.3
Compliance
Average: 8.8
8.3
Multi-Platform Support
Average: 8.7
Seller Details
Seller
PDQ.com
Company Website
Year Founded
2001
HQ Location
Salt Lake City, Utah, United States
Twitter
@admarsenal
980 Twitter followers
LinkedIn® Page
www.linkedin.com
341 employees on LinkedIn®
SureMDM by 42Gears
(89)4.7 out of 5
Save to My Lists
Entry Level Price:$3.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SureMDM is an intuitive and powerful Unified Endpoint Management (UEM) solution for Android, iOS/iPadOS, Windows, Linux, macOS, Wear OS, Chrome OS,VR, and IoT platforms. Additionally, 42Gears UEM solu

    Users
    No information available
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 49% Mid-Market
    • 29% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SureMDM is a tool used for managing endpoint users and integrating various features such as RDP, restrictions, and location tracking.
    • Users frequently mention the flexibility of the platform, the responsiveness of the support team, and the comprehensive set of features that are well-suited for various environments.
    • Users mentioned issues such as the need for permission every time they connect to a company-owned phone, the inability to edit admin policies, and occasional lag on the 42Gears website.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SureMDM by 42Gears Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Customer Support
    35
    Device Management
    25
    Features
    24
    Remote Access
    18
    Cons
    Device Management
    7
    Improvement Needed
    7
    Poor UI
    6
    Slow Performance
    6
    Learning Curve
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SureMDM by 42Gears features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Quality of Support
    Average: 8.9
    9.0
    Compliance
    Average: 8.8
    8.9
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    42Gears Mobility Systems
    Year Founded
    2009
    HQ Location
    Bangalore, Karnataka
    Twitter
    @42gears
    4,953 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    523 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SureMDM is an intuitive and powerful Unified Endpoint Management (UEM) solution for Android, iOS/iPadOS, Windows, Linux, macOS, Wear OS, Chrome OS,VR, and IoT platforms. Additionally, 42Gears UEM solu

Users
No information available
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 49% Mid-Market
  • 29% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SureMDM is a tool used for managing endpoint users and integrating various features such as RDP, restrictions, and location tracking.
  • Users frequently mention the flexibility of the platform, the responsiveness of the support team, and the comprehensive set of features that are well-suited for various environments.
  • Users mentioned issues such as the need for permission every time they connect to a company-owned phone, the inability to edit admin policies, and occasional lag on the 42Gears website.
SureMDM by 42Gears Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Customer Support
35
Device Management
25
Features
24
Remote Access
18
Cons
Device Management
7
Improvement Needed
7
Poor UI
6
Slow Performance
6
Learning Curve
5
View All Pros and Cons
SureMDM by 42Gears features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.2
Quality of Support
Average: 8.9
9.0
Compliance
Average: 8.8
8.9
Multi-Platform Support
Average: 8.7
Seller Details
Seller
42Gears Mobility Systems
Year Founded
2009
HQ Location
Bangalore, Karnataka
Twitter
@42gears
4,953 Twitter followers
LinkedIn® Page
www.linkedin.com
523 employees on LinkedIn®
Cisco Webex Support
(42)4.3 out of 5
View top Consulting Services for Cisco Webex Support
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, i

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 48% Enterprise
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Cisco Webex Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Intuitive
    1
    Mobile Compatibility
    1
    Cons
    Difficulty
    1
    Remote Access Issues
    1
    Remote Control Issues
    1
    Slow Performance
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cisco Webex Support features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Quality of Support
    Average: 8.9
    9.2
    Compliance
    Average: 8.8
    9.3
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,592 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,386 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, i

Users
No information available
Industries
No information available
Market Segment
  • 48% Enterprise
  • 33% Small-Business
Cisco Webex Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Intuitive
1
Mobile Compatibility
1
Cons
Difficulty
1
Remote Access Issues
1
Remote Control Issues
1
Slow Performance
1
View All Pros and Cons
Cisco Webex Support features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
9.0
Quality of Support
Average: 8.9
9.2
Compliance
Average: 8.8
9.3
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,592 Twitter followers
LinkedIn® Page
www.linkedin.com
95,386 employees on LinkedIn®
Ownership
NASDAQ:CSCO
RealVNC
(438)4.7 out of 5
Save to My Lists
Entry Level Price:$8.25
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in re

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RealVNC Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Cross-platform Compatibility
    3
    Easy Setup
    3
    Cross-Platform Support
    2
    File Transfer
    2
    Cons
    Expensive
    2
    Limited Free
    2
    Poor Customer Support
    2
    Admin Access Issues
    1
    Billing Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RealVNC features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Quality of Support
    Average: 8.9
    7.9
    Compliance
    Average: 8.8
    8.7
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RealVNC
    Year Founded
    2002
    HQ Location
    Cambridge, United Kingdom
    Twitter
    @RealVNC
    2,218 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    120 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in re

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 56% Small-Business
  • 32% Mid-Market
RealVNC Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Cross-platform Compatibility
3
Easy Setup
3
Cross-Platform Support
2
File Transfer
2
Cons
Expensive
2
Limited Free
2
Poor Customer Support
2
Admin Access Issues
1
Billing Issues
1
View All Pros and Cons
RealVNC features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
9.1
Quality of Support
Average: 8.9
7.9
Compliance
Average: 8.8
8.7
Multi-Platform Support
Average: 8.7
Seller Details
Seller
RealVNC
Year Founded
2002
HQ Location
Cambridge, United Kingdom
Twitter
@RealVNC
2,218 Twitter followers
LinkedIn® Page
www.linkedin.com
120 employees on LinkedIn®
Atera
(1,050)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Remote Support software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 60% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is an all-in-one IT platform that combines automation and AI to manage tasks such as patching, ticketing, remote access, and inventory management.
    • Users like Atera's user-friendly interface, its ability to solve problems before they arise, the customizable dashboard, the licensing structure that counts by tech and not by endpoint, and the impressive product stack.
    • Users mentioned that the mobile app experience needs improvement, the reporting seems to be behind a pay wall, the ticket history can be frustrating, and the initial setup for some scripts isn’t very easy to complete.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Atera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    540
    Features
    359
    Automation
    298
    Remote Access
    240
    Customer Support
    236
    Cons
    Missing Features
    248
    Limited Features
    176
    Feature Issues
    131
    Improvement Needed
    116
    Needs Improvement
    94
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Quality of Support
    Average: 8.9
    8.0
    Compliance
    Average: 8.8
    8.2
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,682 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    380 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 60% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is an all-in-one IT platform that combines automation and AI to manage tasks such as patching, ticketing, remote access, and inventory management.
  • Users like Atera's user-friendly interface, its ability to solve problems before they arise, the customizable dashboard, the licensing structure that counts by tech and not by endpoint, and the impressive product stack.
  • Users mentioned that the mobile app experience needs improvement, the reporting seems to be behind a pay wall, the ticket history can be frustrating, and the initial setup for some scripts isn’t very easy to complete.
Atera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
540
Features
359
Automation
298
Remote Access
240
Customer Support
236
Cons
Missing Features
248
Limited Features
176
Feature Issues
131
Improvement Needed
116
Needs Improvement
94
View All Pros and Cons
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
9.0
Quality of Support
Average: 8.9
8.0
Compliance
Average: 8.8
8.2
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,682 Twitter followers
LinkedIn® Page
www.linkedin.com
380 employees on LinkedIn®
SolarWinds DameWare Remote Support
(68)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Rem

    Users
    No information available
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 50% Mid-Market
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SolarWinds DameWare Remote Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Remote Access
    1
    Remote Control
    1
    Remote Support
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds DameWare Remote Support features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Quality of Support
    Average: 8.9
    9.2
    Compliance
    Average: 8.8
    7.5
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,652 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,823 employees on LinkedIn®
    Ownership
    NYSE: SWI
Product Description
How are these determined?Information
This description is provided by the seller.

Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Rem

Users
No information available
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 50% Mid-Market
  • 35% Enterprise
SolarWinds DameWare Remote Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Remote Access
1
Remote Control
1
Remote Support
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
SolarWinds DameWare Remote Support features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.2
Quality of Support
Average: 8.9
9.2
Compliance
Average: 8.8
7.5
Multi-Platform Support
Average: 8.7
Seller Details
Seller
SolarWinds Worldwide LLC
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,652 Twitter followers
LinkedIn® Page
www.linkedin.com
2,823 employees on LinkedIn®
Ownership
NYSE: SWI
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Advanced Security Features
Sort by
Clear All
  • Enterprise
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Advanced Security Features
Sort by
Clear All

25 Listings in Enterprise Remote Support Software Available

  • Sort By:
    G2 Score

Recommended For You

Code Blocks for G Suite
Mixed Analytics
Planio for G Suite
Sheet2SQLite for G Suite
Editey