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Best Enterprise Remote Support Software

Anindita Sengupta
AS
Researched and written by Anindita Sengupta

Products classified in the overall Remote Support category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Remote Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Remote Support category.

In addition to qualifying for inclusion in the Remote Support Software category, to qualify for inclusion in the Enterprise Business Remote Support Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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24 Listings in Enterprise Remote Support Software Available

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    G2 Score
NinjaOne
(3,209)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Remote Support software
View top Consulting Services for NinjaOne
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Mid-Market
    • 45% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a platform designed for IT management, offering features such as monitoring, automation, remote management, patching, and integration with other tools.
    • Users frequently mention the platform's ease of use, its wide range of features, and the responsiveness and expertise of its customer support, which contribute to a smooth and reliable overall experience.
    • Users experienced issues with the Ninja remote tool breaking, slow response from support at times, and a lack of certain features such as a built-in software audit tool and an AI agent.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,817
    Features
    1,177
    Remote Access
    1,060
    Automation
    1,059
    Customer Support
    977
    Cons
    Missing Features
    940
    Limited Features
    449
    Improvement Needed
    436
    Feature Issues
    435
    Needs Improvement
    413
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NinjaOne features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Quality of Support
    Average: 8.9
    8.4
    Compliance
    Average: 8.8
    8.4
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,409 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,978 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Mid-Market
  • 45% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a platform designed for IT management, offering features such as monitoring, automation, remote management, patching, and integration with other tools.
  • Users frequently mention the platform's ease of use, its wide range of features, and the responsiveness and expertise of its customer support, which contribute to a smooth and reliable overall experience.
  • Users experienced issues with the Ninja remote tool breaking, slow response from support at times, and a lack of certain features such as a built-in software audit tool and an AI agent.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,817
Features
1,177
Remote Access
1,060
Automation
1,059
Customer Support
977
Cons
Missing Features
940
Limited Features
449
Improvement Needed
436
Feature Issues
435
Needs Improvement
413
View All Pros and Cons
NinjaOne features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
9.2
Quality of Support
Average: 8.9
8.4
Compliance
Average: 8.8
8.4
Multi-Platform Support
Average: 8.7
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,409 Twitter followers
LinkedIn® Page
www.linkedin.com
1,978 employees on LinkedIn®
JumpCloud
(3,731)4.5 out of 5
Optimized for quick response
11th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$3.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 53% Mid-Market
    • 37% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JumpCloud is a platform that centralizes identity and device management, supports Windows, macOS, and Linux, and integrates with Google Workspace and Microsoft 365.
    • Users frequently mention the ease of managing users and devices from a single platform, the streamlined integration with other applications, and the time-saving automation of tedious tasks.
    • Users reported issues with the user interface freezing up when too many windows are open, the intimidating initial setup of automation, and the lack of certain features such as identity governance and advanced reporting options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JumpCloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    922
    Device Management
    712
    Integrations
    528
    Security
    528
    User Management
    449
    Cons
    Missing Features
    359
    Improvement Needed
    290
    Limited Features
    228
    UX Improvement
    162
    Limitations
    153
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JumpCloud features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Quality of Support
    Average: 8.9
    8.8
    Compliance
    Average: 8.8
    8.9
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    JumpCloud Inc.
    Company Website
    Year Founded
    2012
    HQ Location
    Louisville, CO
    Twitter
    @JumpCloud
    36,615 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    918 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 53% Mid-Market
  • 37% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JumpCloud is a platform that centralizes identity and device management, supports Windows, macOS, and Linux, and integrates with Google Workspace and Microsoft 365.
  • Users frequently mention the ease of managing users and devices from a single platform, the streamlined integration with other applications, and the time-saving automation of tedious tasks.
  • Users reported issues with the user interface freezing up when too many windows are open, the intimidating initial setup of automation, and the lack of certain features such as identity governance and advanced reporting options.
JumpCloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
922
Device Management
712
Integrations
528
Security
528
User Management
449
Cons
Missing Features
359
Improvement Needed
290
Limited Features
228
UX Improvement
162
Limitations
153
View All Pros and Cons
JumpCloud features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.8
Quality of Support
Average: 8.9
8.8
Compliance
Average: 8.8
8.9
Multi-Platform Support
Average: 8.7
Seller Details
Seller
JumpCloud Inc.
Company Website
Year Founded
2012
HQ Location
Louisville, CO
Twitter
@JumpCloud
36,615 Twitter followers
LinkedIn® Page
www.linkedin.com
918 employees on LinkedIn®

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TeamViewer
(3,700)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:Starting at $24.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

    Users
    • Software Engineer
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TeamViewer is a software that provides remote access and support to devices, allowing users to connect, troubleshoot, and transfer files between systems from anywhere.
    • Users like the ease of use, secure connections, cross-platform compatibility, and the ability to provide remote support, transfer files, and manage multiple sessions, which saves time and makes daily operations smoother.
    • Reviewers experienced occasional connection lags, especially during large file transfers or on low bandwidth networks, and some found the licensing structure expensive for small teams or occasional users, and the customer support sometimes slow to respond.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamViewer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    449
    Remote Access
    360
    Remote Control
    280
    Easy Access
    236
    Remote Work
    234
    Cons
    Connection Issues
    156
    Connectivity Issues
    130
    Slow Performance
    122
    Expensive
    115
    Remote Access Issues
    99
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamViewer features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Quality of Support
    Average: 8.9
    9.0
    Compliance
    Average: 8.8
    9.1
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamViewer
    Company Website
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    48,510 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,701 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

Users
  • Software Engineer
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TeamViewer is a software that provides remote access and support to devices, allowing users to connect, troubleshoot, and transfer files between systems from anywhere.
  • Users like the ease of use, secure connections, cross-platform compatibility, and the ability to provide remote support, transfer files, and manage multiple sessions, which saves time and makes daily operations smoother.
  • Reviewers experienced occasional connection lags, especially during large file transfers or on low bandwidth networks, and some found the licensing structure expensive for small teams or occasional users, and the customer support sometimes slow to respond.
TeamViewer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
449
Remote Access
360
Remote Control
280
Easy Access
236
Remote Work
234
Cons
Connection Issues
156
Connectivity Issues
130
Slow Performance
122
Expensive
115
Remote Access Issues
99
View All Pros and Cons
TeamViewer features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
8.7
Quality of Support
Average: 8.9
9.0
Compliance
Average: 8.8
9.1
Multi-Platform Support
Average: 8.7
Seller Details
Seller
TeamViewer
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
48,510 Twitter followers
LinkedIn® Page
www.linkedin.com
2,701 employees on LinkedIn®
BeyondTrust Remote Support
(368)4.7 out of 5
14th Easiest To Use in Remote Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for ser

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 47% Enterprise
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • BeyondTrust Remote Support is a tool that provides remote access to desktops and other devices for troubleshooting and support purposes.
    • Reviewers like the ease of access to remote desktops, the ability to work on various platforms, the security features such as encryption and auditing, and the quick and efficient support from the BeyondTrust team.
    • Reviewers experienced issues with the outdated interface, the lack of a calling feature, the high cost of the product, and the heavy consumption of system resources, especially on older machines.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BeyondTrust Remote Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Remote Access
    31
    Remote Support
    19
    Security
    19
    Security Focus
    19
    Cons
    Expensive
    16
    Pricing Issues
    8
    Remote Access Issues
    6
    Complexity
    5
    Learning Curve
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BeyondTrust Remote Support features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.3
    Quality of Support
    Average: 8.9
    9.1
    Compliance
    Average: 8.8
    8.8
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BeyondTrust
    Company Website
    Year Founded
    1985
    HQ Location
    Johns Creek, GA
    Twitter
    @BeyondTrust
    14,373 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,699 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for ser

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 47% Enterprise
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • BeyondTrust Remote Support is a tool that provides remote access to desktops and other devices for troubleshooting and support purposes.
  • Reviewers like the ease of access to remote desktops, the ability to work on various platforms, the security features such as encryption and auditing, and the quick and efficient support from the BeyondTrust team.
  • Reviewers experienced issues with the outdated interface, the lack of a calling feature, the high cost of the product, and the heavy consumption of system resources, especially on older machines.
BeyondTrust Remote Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Remote Access
31
Remote Support
19
Security
19
Security Focus
19
Cons
Expensive
16
Pricing Issues
8
Remote Access Issues
6
Complexity
5
Learning Curve
5
View All Pros and Cons
BeyondTrust Remote Support features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.3
Quality of Support
Average: 8.9
9.1
Compliance
Average: 8.8
8.8
Multi-Platform Support
Average: 8.7
Seller Details
Seller
BeyondTrust
Company Website
Year Founded
1985
HQ Location
Johns Creek, GA
Twitter
@BeyondTrust
14,373 Twitter followers
LinkedIn® Page
www.linkedin.com
1,699 employees on LinkedIn®
Zoho Assist
(603)4.6 out of 5
9th Easiest To Use in Remote Support software
View top Consulting Services for Zoho Assist
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho Assist is a remote support tool that enables quick and simple remote sessions, file transfers, screen sharing, and unattended access.
    • Users like the smooth connection process, clean interface, and reliable features, which make remote support fast, efficient, and hassle-free, and they appreciate the straightforward setup and integration process.
    • Users reported that the connection can sometimes be slow, some advanced features feel limited, and there are difficulties with screen sharing disconnections and file transfers.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Assist Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    120
    Remote Access
    90
    Remote Support
    64
    Easy Access
    63
    Remote Control
    51
    Cons
    Remote Access Issues
    30
    Feature Limitations
    18
    Connection Issues
    16
    Complexity
    15
    Expensive
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Assist features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Quality of Support
    Average: 8.9
    8.7
    Compliance
    Average: 8.8
    8.9
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,319 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,500 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho Assist is a remote support tool that enables quick and simple remote sessions, file transfers, screen sharing, and unattended access.
  • Users like the smooth connection process, clean interface, and reliable features, which make remote support fast, efficient, and hassle-free, and they appreciate the straightforward setup and integration process.
  • Users reported that the connection can sometimes be slow, some advanced features feel limited, and there are difficulties with screen sharing disconnections and file transfers.
Zoho Assist Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
120
Remote Access
90
Remote Support
64
Easy Access
63
Remote Control
51
Cons
Remote Access Issues
30
Feature Limitations
18
Connection Issues
16
Complexity
15
Expensive
15
View All Pros and Cons
Zoho Assist features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.9
Quality of Support
Average: 8.9
8.7
Compliance
Average: 8.8
8.9
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,319 Twitter followers
LinkedIn® Page
www.linkedin.com
29,500 employees on LinkedIn®
Phone
+1 (888) 900-9646
EV Reach
(424)4.5 out of 5
Optimized for quick response
13th Easiest To Use in Remote Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 59% Mid-Market
    • 31% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • EV Reach is a unified endpoint management tool that centralizes support and management tools to accelerate workflows, run diagnostics, implement system-level fixes, and provide remote control capabilities.
    • Users like the ability to run diagnostics and implement fixes without disrupting user experience, the capability to remotely control external computers, and the seamless integration with other software applications.
    • Reviewers noted that the main management console is linked to the Windows platform, which can pose challenges for IT teams using other operating systems, and that comprehensive proactive monitoring requires integration of additional modules.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • EV Reach Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    39
    Remote Control
    31
    Remote Access
    26
    Remote Support
    24
    Tool Utility
    18
    Cons
    Remote Access Issues
    16
    Connection Issues
    9
    Slow Performance
    9
    Feature Limitations
    7
    Expensive
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • EV Reach features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Quality of Support
    Average: 8.9
    8.4
    Compliance
    Average: 8.8
    8.0
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EasyVista
    Company Website
    Year Founded
    1988
    HQ Location
    Noisy-le-Grand
    Twitter
    @EasyVista
    1,281 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    372 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 59% Mid-Market
  • 31% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • EV Reach is a unified endpoint management tool that centralizes support and management tools to accelerate workflows, run diagnostics, implement system-level fixes, and provide remote control capabilities.
  • Users like the ability to run diagnostics and implement fixes without disrupting user experience, the capability to remotely control external computers, and the seamless integration with other software applications.
  • Reviewers noted that the main management console is linked to the Windows platform, which can pose challenges for IT teams using other operating systems, and that comprehensive proactive monitoring requires integration of additional modules.
EV Reach Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
39
Remote Control
31
Remote Access
26
Remote Support
24
Tool Utility
18
Cons
Remote Access Issues
16
Connection Issues
9
Slow Performance
9
Feature Limitations
7
Expensive
6
View All Pros and Cons
EV Reach features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.9
Quality of Support
Average: 8.9
8.4
Compliance
Average: 8.8
8.0
Multi-Platform Support
Average: 8.7
Seller Details
Seller
EasyVista
Company Website
Year Founded
1988
HQ Location
Noisy-le-Grand
Twitter
@EasyVista
1,281 Twitter followers
LinkedIn® Page
www.linkedin.com
372 employees on LinkedIn®
Datto RMM
(724)4.5 out of 5
8th Easiest To Use in Remote Support software
View top Consulting Services for Datto RMM
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, autom

    Users
    • Owner
    • IT Technician
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 62% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Datto RMM is a remote monitoring and management tool that offers features such as real-time monitoring, device management, and task automation.
    • Users like the intuitive interface, the ability to manage endpoints efficiently, and the impressive speed and reliability of Datto RMM, which significantly reduces workload and processing time.
    • Reviewers experienced issues with the higher pricing, limited mobile version, and difficulties in handling a large amount of requests, suggesting that the current capabilities might not be sufficient for high volumes of request processing.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Datto RMM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    186
    Automation
    107
    Features
    105
    Integrations
    96
    Remote Access
    91
    Cons
    Remote Access Issues
    69
    Missing Features
    60
    Feature Issues
    56
    Slow Performance
    55
    Needs Improvement
    39
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Datto RMM features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Quality of Support
    Average: 8.9
    8.1
    Compliance
    Average: 8.8
    7.6
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,498 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, autom

Users
  • Owner
  • IT Technician
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 62% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Datto RMM is a remote monitoring and management tool that offers features such as real-time monitoring, device management, and task automation.
  • Users like the intuitive interface, the ability to manage endpoints efficiently, and the impressive speed and reliability of Datto RMM, which significantly reduces workload and processing time.
  • Reviewers experienced issues with the higher pricing, limited mobile version, and difficulties in handling a large amount of requests, suggesting that the current capabilities might not be sufficient for high volumes of request processing.
Datto RMM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
186
Automation
107
Features
105
Integrations
96
Remote Access
91
Cons
Remote Access Issues
69
Missing Features
60
Feature Issues
56
Slow Performance
55
Needs Improvement
39
View All Pros and Cons
Datto RMM features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.5
Quality of Support
Average: 8.9
8.1
Compliance
Average: 8.8
7.6
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,498 Twitter followers
LinkedIn® Page
www.linkedin.com
5,388 employees on LinkedIn®
ISL Online
(538)4.6 out of 5
12th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$16.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ISL Online is remote support and remote access tool with a rich set of features and very high-security standards. ISL Online allows users to securely access and control remote Windows, Mac and Linux c

    Users
    • Director
    • CEO
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 50% Small-Business
    • 25% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ISL Online is a remote software that provides features for remote desktop support, including custom deployment links, saving links to desktop, and multi-platform support.
    • Users frequently mention the ease of use, quick setup, reliability, and the ability to customize links for easy access as standout features of ISL Online.
    • Users mentioned issues with the bulk update and share functionality within the ISL Online portal sometimes failing, and the inconvenience of downloading a shortcut for each remote desktop accessed.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ISL Online Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Customer Support
    21
    Remote Access
    16
    Remote Support
    16
    Easy Setup
    13
    Cons
    Remote Access Issues
    10
    Connection Issues
    5
    Delay Issues
    4
    Screen Resolution
    3
    Steep Learning Curve
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ISL Online features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Quality of Support
    Average: 8.9
    8.4
    Compliance
    Average: 8.8
    8.3
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PDQ.com
    Company Website
    Year Founded
    2001
    HQ Location
    Salt Lake City, Utah, United States
    Twitter
    @admarsenal
    986 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    322 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ISL Online is remote support and remote access tool with a rich set of features and very high-security standards. ISL Online allows users to securely access and control remote Windows, Mac and Linux c

Users
  • Director
  • CEO
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 50% Small-Business
  • 25% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ISL Online is a remote software that provides features for remote desktop support, including custom deployment links, saving links to desktop, and multi-platform support.
  • Users frequently mention the ease of use, quick setup, reliability, and the ability to customize links for easy access as standout features of ISL Online.
  • Users mentioned issues with the bulk update and share functionality within the ISL Online portal sometimes failing, and the inconvenience of downloading a shortcut for each remote desktop accessed.
ISL Online Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Customer Support
21
Remote Access
16
Remote Support
16
Easy Setup
13
Cons
Remote Access Issues
10
Connection Issues
5
Delay Issues
4
Screen Resolution
3
Steep Learning Curve
3
View All Pros and Cons
ISL Online features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
9.1
Quality of Support
Average: 8.9
8.4
Compliance
Average: 8.8
8.3
Multi-Platform Support
Average: 8.7
Seller Details
Seller
PDQ.com
Company Website
Year Founded
2001
HQ Location
Salt Lake City, Utah, United States
Twitter
@admarsenal
986 Twitter followers
LinkedIn® Page
www.linkedin.com
322 employees on LinkedIn®
AnyDesk
(1,060)4.5 out of 5
15th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$22.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from l

    Users
    • Software Engineer
    • Software Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 43% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • AnyDesk is a remote access tool that provides support to customers by allowing access to remote systems and file sharing between computers.
    • Reviewers frequently mention the ease of use, quick connection setup, and the ability to work remotely and share screens, with some highlighting the software's ability to function smoothly even under poor network conditions.
    • Reviewers experienced issues with the software's pricing structure, limitations on free features, occasional connection problems, and concerns about security, with some users also reporting that the software can sometimes lag or become unstable.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AnyDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Easy Setup
    16
    File Transfer
    16
    Remote Access
    16
    Remote Support
    16
    Cons
    Slow Performance
    11
    Connection Issues
    9
    Remote Access Issues
    9
    Limited Free
    8
    Delay Issues
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AnyDesk features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Quality of Support
    Average: 8.9
    8.9
    Compliance
    Average: 8.8
    9.0
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AnyDesk Software GmbH
    Year Founded
    2014
    HQ Location
    Stuttgart
    Twitter
    @anydesk
    7,772 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    346 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from l

Users
  • Software Engineer
  • Software Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 43% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • AnyDesk is a remote access tool that provides support to customers by allowing access to remote systems and file sharing between computers.
  • Reviewers frequently mention the ease of use, quick connection setup, and the ability to work remotely and share screens, with some highlighting the software's ability to function smoothly even under poor network conditions.
  • Reviewers experienced issues with the software's pricing structure, limitations on free features, occasional connection problems, and concerns about security, with some users also reporting that the software can sometimes lag or become unstable.
AnyDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Easy Setup
16
File Transfer
16
Remote Access
16
Remote Support
16
Cons
Slow Performance
11
Connection Issues
9
Remote Access Issues
9
Limited Free
8
Delay Issues
7
View All Pros and Cons
AnyDesk features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.8
Quality of Support
Average: 8.9
8.9
Compliance
Average: 8.8
9.0
Multi-Platform Support
Average: 8.7
Seller Details
Seller
AnyDesk Software GmbH
Year Founded
2014
HQ Location
Stuttgart
Twitter
@anydesk
7,772 Twitter followers
LinkedIn® Page
www.linkedin.com
346 employees on LinkedIn®
SureMDM by 42Gears
(88)4.7 out of 5
Save to My Lists
Entry Level Price:$3.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SureMDM is an intuitive and powerful Unified Endpoint Management (UEM) solution for Android, iOS/iPadOS, Windows, Linux, macOS, Wear OS, Chrome OS,VR, and IoT platforms. Additionally, 42Gears UEM solu

    Users
    No information available
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 30% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SureMDM is a tool used for managing endpoint users and integrating various features such as RDP, restrictions, and location tracking.
    • Users frequently mention the flexibility of the platform, the responsiveness of the support team, and the comprehensive set of features that are well-suited for various environments.
    • Users mentioned issues such as the need for permission every time they connect to a company-owned phone, the inability to edit admin policies, and occasional lag on the 42Gears website.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SureMDM by 42Gears Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    38
    Customer Support
    35
    Features
    24
    Device Management
    23
    Remote Access
    17
    Cons
    Device Management
    7
    Slow Performance
    6
    Improvement Needed
    5
    Limited Compatibility
    5
    Limited Remote Access
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SureMDM by 42Gears features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Quality of Support
    Average: 8.9
    9.0
    Compliance
    Average: 8.8
    8.9
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    42Gears Mobility Systems
    Year Founded
    2009
    HQ Location
    Bangalore, Karnataka
    Twitter
    @42gears
    4,960 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    523 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SureMDM is an intuitive and powerful Unified Endpoint Management (UEM) solution for Android, iOS/iPadOS, Windows, Linux, macOS, Wear OS, Chrome OS,VR, and IoT platforms. Additionally, 42Gears UEM solu

Users
No information available
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 30% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SureMDM is a tool used for managing endpoint users and integrating various features such as RDP, restrictions, and location tracking.
  • Users frequently mention the flexibility of the platform, the responsiveness of the support team, and the comprehensive set of features that are well-suited for various environments.
  • Users mentioned issues such as the need for permission every time they connect to a company-owned phone, the inability to edit admin policies, and occasional lag on the 42Gears website.
SureMDM by 42Gears Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
38
Customer Support
35
Features
24
Device Management
23
Remote Access
17
Cons
Device Management
7
Slow Performance
6
Improvement Needed
5
Limited Compatibility
5
Limited Remote Access
5
View All Pros and Cons
SureMDM by 42Gears features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.2
Quality of Support
Average: 8.9
9.0
Compliance
Average: 8.8
8.9
Multi-Platform Support
Average: 8.7
Seller Details
Seller
42Gears Mobility Systems
Year Founded
2009
HQ Location
Bangalore, Karnataka
Twitter
@42gears
4,960 Twitter followers
LinkedIn® Page
www.linkedin.com
523 employees on LinkedIn®
Cisco Webex Support
(41)4.3 out of 5
View top Consulting Services for Cisco Webex Support
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs. With Cisco Webex Support, you meet and exceed

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 49% Enterprise
    • 34% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Cisco Webex Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Intuitive
    1
    Mobile Compatibility
    1
    Cons
    Difficulty
    1
    Remote Access Issues
    1
    Remote Control Issues
    1
    Slow Performance
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cisco Webex Support features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Quality of Support
    Average: 8.9
    9.2
    Compliance
    Average: 8.8
    9.2
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,900 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,148 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Provide real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs. With Cisco Webex Support, you meet and exceed

Users
No information available
Industries
No information available
Market Segment
  • 49% Enterprise
  • 34% Small-Business
Cisco Webex Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Intuitive
1
Mobile Compatibility
1
Cons
Difficulty
1
Remote Access Issues
1
Remote Control Issues
1
Slow Performance
1
View All Pros and Cons
Cisco Webex Support features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
9.0
Quality of Support
Average: 8.9
9.2
Compliance
Average: 8.8
9.2
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,900 Twitter followers
LinkedIn® Page
www.linkedin.com
95,148 employees on LinkedIn®
Ownership
NASDAQ:CSCO
RealVNC
(439)4.7 out of 5
Save to My Lists
Entry Level Price:$8.25
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in re

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RealVNC Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Reliability
    5
    Cross-platform Compatibility
    4
    Easy Setup
    4
    Cross-Platform Support
    3
    Cons
    Connection Issues
    2
    Expensive
    2
    Limited Free
    2
    Poor Customer Support
    2
    Admin Access Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RealVNC features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Quality of Support
    Average: 8.9
    7.9
    Compliance
    Average: 8.8
    8.7
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RealVNC
    Year Founded
    2002
    HQ Location
    Cambridge, United Kingdom
    Twitter
    @RealVNC
    2,228 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    119 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in re

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 56% Small-Business
  • 32% Mid-Market
RealVNC Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Reliability
5
Cross-platform Compatibility
4
Easy Setup
4
Cross-Platform Support
3
Cons
Connection Issues
2
Expensive
2
Limited Free
2
Poor Customer Support
2
Admin Access Issues
1
View All Pros and Cons
RealVNC features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
9.1
Quality of Support
Average: 8.9
7.9
Compliance
Average: 8.8
8.7
Multi-Platform Support
Average: 8.7
Seller Details
Seller
RealVNC
Year Founded
2002
HQ Location
Cambridge, United Kingdom
Twitter
@RealVNC
2,228 Twitter followers
LinkedIn® Page
www.linkedin.com
119 employees on LinkedIn®
Atera
(936)4.6 out of 5
Optimized for quick response
6th Easiest To Use in Remote Support software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is a platform that assists in diagnosing issues, implementing solutions, and managing systems through features like Patching and Automation.
    • Reviewers like the ease of setup, the ability to combine old systems, the automation options, and the preventative maintenance provided by the platform.
    • Users experienced issues with ticket editing options, limitations in reporting and customization, and occasional inaccuracies in system readings.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Atera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    501
    Features
    326
    Automation
    272
    Remote Access
    229
    Customer Support
    224
    Cons
    Missing Features
    234
    Limited Features
    163
    Feature Issues
    120
    Improvement Needed
    103
    Expensive
    82
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Quality of Support
    Average: 8.9
    8.0
    Compliance
    Average: 8.8
    8.2
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,676 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    359 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is a platform that assists in diagnosing issues, implementing solutions, and managing systems through features like Patching and Automation.
  • Reviewers like the ease of setup, the ability to combine old systems, the automation options, and the preventative maintenance provided by the platform.
  • Users experienced issues with ticket editing options, limitations in reporting and customization, and occasional inaccuracies in system readings.
Atera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
501
Features
326
Automation
272
Remote Access
229
Customer Support
224
Cons
Missing Features
234
Limited Features
163
Feature Issues
120
Improvement Needed
103
Expensive
82
View All Pros and Cons
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
9.0
Quality of Support
Average: 8.9
8.0
Compliance
Average: 8.8
8.2
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,676 Twitter followers
LinkedIn® Page
www.linkedin.com
359 employees on LinkedIn®
ScreenConnect
(488)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ScreenConnect (Connectwise Control) is a remote access tool that provides quick connection to endpoints, chat functionality, and a toolbox for troubleshooting and support.
    • Reviewers like the fast and reliable remote access, the clean interface, strong security features, and the ability to manage multiple sessions effortlessly, as well as the tool's ability to work smoothly even on low bandwidth.
    • Reviewers mentioned issues such as a complex setup process for non-technical users, occasional session drops, keyboard mapping problems when connecting from Mac to Windows, and limitations on advanced features unless upgraded to a higher plan.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ScreenConnect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Remote Access
    6
    Easy Setup
    5
    Reliability
    5
    Tool Utility
    5
    Cons
    Expensive
    5
    Remote Access Issues
    3
    Technical Issues
    3
    Internet Dependency
    2
    Security Concerns
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ScreenConnect features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Quality of Support
    Average: 8.9
    8.8
    Compliance
    Average: 8.8
    8.8
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,938 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,473 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ScreenConnect (Connectwise Control) is a remote access tool that provides quick connection to endpoints, chat functionality, and a toolbox for troubleshooting and support.
  • Reviewers like the fast and reliable remote access, the clean interface, strong security features, and the ability to manage multiple sessions effortlessly, as well as the tool's ability to work smoothly even on low bandwidth.
  • Reviewers mentioned issues such as a complex setup process for non-technical users, occasional session drops, keyboard mapping problems when connecting from Mac to Windows, and limitations on advanced features unless upgraded to a higher plan.
ScreenConnect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Remote Access
6
Easy Setup
5
Reliability
5
Tool Utility
5
Cons
Expensive
5
Remote Access Issues
3
Technical Issues
3
Internet Dependency
2
Security Concerns
2
View All Pros and Cons
ScreenConnect features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.8
Quality of Support
Average: 8.9
8.8
Compliance
Average: 8.8
8.8
Multi-Platform Support
Average: 8.7
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,938 Twitter followers
LinkedIn® Page
www.linkedin.com
3,473 employees on LinkedIn®
SolarWinds DameWare Remote Support
(68)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Rem

    Users
    No information available
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 49% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SolarWinds DameWare Remote Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Remote Access
    1
    Remote Control
    1
    Remote Support
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds DameWare Remote Support features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Quality of Support
    Average: 8.9
    9.2
    Compliance
    Average: 8.8
    7.5
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,714 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,796 employees on LinkedIn®
    Ownership
    NYSE: SWI
Product Description
How are these determined?Information
This description is provided by the seller.

Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Rem

Users
No information available
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 49% Mid-Market
  • 37% Enterprise
SolarWinds DameWare Remote Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Remote Access
1
Remote Control
1
Remote Support
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
SolarWinds DameWare Remote Support features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.2
Quality of Support
Average: 8.9
9.2
Compliance
Average: 8.8
7.5
Multi-Platform Support
Average: 8.7
Seller Details
Seller
SolarWinds Worldwide LLC
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,714 Twitter followers
LinkedIn® Page
www.linkedin.com
2,796 employees on LinkedIn®
Ownership
NYSE: SWI
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