Remote Support reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Products classified in the overall Remote Support category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Remote Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Remote Support category.
In addition to qualifying for inclusion in the Remote Support Software category, to qualify for inclusion in the Enterprise Business Remote Support Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.
As a leading global provider of remote connectivity solutions, TeamViewer empowers users to connect anything, anywhere, anytime. The company offers secure remote access, support, control, and collaboration capabilities for online endpoints of any kind. By innovating with cutting-edge yet easy-to-deploy Augmented Reality (AR) and Internet of Things (IoT) implementations, the company enables businesses of all sizes to tap into their full digital potential. TeamViewer has been activated on more tha
AnyDesk was founded in Germany in 2014, and its unique remote desktop access software has been downloaded by more than 300 million users worldwide, adding another 14 million every month. The software is based on our unique proprietary codec, DeskRT, that allows for virtually latency-free collaboration, whether you’re down the hall, or on the other side of the world and also for lower bandwith internet connections. We’re one of the 50 fastest-growing firms in Germany, combining great product perf
BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for organizations that need to securely access and support any device or system, anywhere in the world. Technicians using Remote Support can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services a
Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software Goverlan Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With Goverlan you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems re
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.
RealVNC® was founded in Cambridge, UK in 2002 by the original inventors of VNC® technology, and we've been innovating in the remote access industry ever since. VNC® Connect is screen sharing software that lets you connect to a remote computer anywhere in the world, watch its screen in real-time, and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, VNC® Connect has the features you nee
Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support pla
Remote support software allows companies to support both internal and external users’ computers and other devices from a remote location. It utilizes the internet to connect to computers and devices at any location to perform both troubleshooting and administrative tasks. Remote support solutions should give analysts and administrators broad-scale command of the device(s) they connect with, even allowing connections without the end user present. The purpose of remote support software is to ease the overall process of troubleshooting and maintaining both company and end-user devices.
Key Benefits of Remote Support Software
Remote support software is specifically designed to allow IT support analysts and device administrators to perform their job functions without needing to physically access the devices they’re servicing. This is enabled by creating a connection over the internet between the end user’s and analyst’s devices.
Beyond troubleshooting capabilities, remote support software also allows analysts and administrators to run diagnostics, monitor device functionality, and run software or firmware updates remotely. This creates a layer of preemptive support on top of end-user devices, as analysts and administrators are able to preserve device health without the end user being involved.
End users might not always be able to adequately describe issues in a technical way. Also, support analysts might be seeking certain information about an issue that the end user might not know how to find. Remote support software helps eliminate this frustration by allowing a collaborative troubleshooting experience between the analyst and end user. Also, because the analyst has access to the device itself, they can seek out the added information they need without a cumbersome description to the end user about how to find it.
Support teams will make the most use of remote support software. The software is specifically designed with those teams in mind to ease their day-to-day routines and tasks. However, software and licensing administrators also see quality use out of this software, as remote support software assists in scheduling and running maintenance on devices, regardless of the physical location of the device or the administrator.
Attended vs. unattended support — This will be the big consideration for most potential buyers: whether they’d like their remote support software to require the end user to be present. Attended remote support software requires the end user to be present while support or administrative activities are going on. This can sometimes limit the scope and timing of support, as it has to coincide with both the user’s and the analyst’s schedule.
Unattended remote support, on the other hand, does not require the end user to be available. This is ideal for running maintenance and other administrative tasks, but it also benefits analysts who need to run long, in-depth investigations that could inconvenience the end user if they were required to stick around during that process.
Remote access and control — Fundamental to remote support, this software gives support and IT administration teams remote access to and control over end-user devices. The software allows for viewership of a specific window or the entire desktop as a whole.
File transfer — Troubleshooting and maintenance will sometimes involve the need to pass files from user to support or support to user. Remote support software gives users the ability to share files with their support analysts, as well as allowing support analysts and device administrators the ability to transfer needed files to user devices.
Multi-monitor support — Many workplaces now opt for 2–3 monitors at a workstation to help improve productivity. As a result, remote support software needs to be capable of viewing multiple monitors as well.
Visual communication options — Part of the frustration with remote support comes from not being able to physically indicate things: you can’t point to a part of the screen, gesturing doesn’t help, etc. Remote support solutions offers visual communication options like chat, annotations, and pings so that even if the user and support personnel aren’t in the same room, information can be communicated effectively.
Encrypted viewership — Anyone who’s ever been on the receiving end of remote support can attest to the experience feeling . . . weird. Another user is in your device, with full access to your data, using your device almost freely. Most users’ gut instinct is wanting to make sure their data is safe. Remote support software offers data encryption so that the connection is secure and no data goes where it shouldn’t.
Connectivity — Because the support in remote support software occurs entirely via an internet connection, connectivity issues can end up bottlenecking the support experience. If implementing a remote support solution, be sure that network connectivity for the end user and support technicians can be maintained to the best possible ability.
Hardware dilemmas — What if the issue isn’t the device’s software but a physical issue with the device’s own hardware? Unfortunately, remote support software loses capability there. Because support happens remotely and excludes hardware, companies may end up trading quicker software support times for slower hardware support.
Privacy — The means to take control of other people’s computers remotely does come with a certain privacy risk. In the wrong hands, losing control of one’s own computer means entirely compromised data on the computer or on an entire network. It’s important when implementing remote support software for companies to utilize strong endpoint protection software to protect internal devices.