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ISL Online Reviews & Product Details

ISL Online Overview

What is ISL Online?

ISL Online is remote support and remote access tool with a rich set of features and very high-security standards. ISL Online allows users to securely access and control remote Windows, Mac and Linux computers as well as mobile devices to provide ad hoc technical support and remote management. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures. ISL Online offers a cloud or on-premises service with a unique licensing model, which doesn’t limit the number of devices or clients you support.

ISL Online Details
Product Website
Languages Supported
Bulgarian, Czech, Danish, German, English, French, Hebrew, Hindi, Croatian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Serbian, Chinese (Simplified)
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Product Description

Remotely access and manage devices to provide on-demand IT support. View the screen and control a remote computer or mobile device.

How do you position yourself against your competitors?

ISL Online is a pioneer in the remote desktop support industry – the founders started the research activities in the area of remote desktop software back in 1999. ISL Online is the #1 remote control solution in Japan - quality and reliability are two attributes required by our Japanese customers. ISL Online offers three different hosting options: remote desktop services via the cloud, a self-hosted system (on-premise) and a hybrid cloud solution (Managed Private Cloud). ISL Online software can be configured to fully comply with corporate security policy and other internal requirements related to remote desktop services. An advanced customization and integration options are available including the white labeling of remote desktop software for corporate clients. ISL Online can be set up in a LAN network, without exposing you to the Internet.


Seller Details
Company Website
Year Founded
2001
HQ Location
Slovenia
Twitter
@xlab_si
875 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
Description

ISL Online is a trusted provider of secure and reliable remote desktop software solutions for businesses of all sizes. Our products and services are designed to make remote support and remote access easier, more efficient and more productive.


Barbara V.
BV
Overview Provided by:
Marketing Communications

Recent ISL Online Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"La mejor aplicación de asistencia remota a los clientes"
Es muy fácil de usar, los clientes no deben instalar nada para que puedan recibir asistencia.
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Outils indispensable au quotidien pour le support utilisateur"
Fonctionnel et stable. Jamais aucun soucis pour se connecter sur les postes utilisateurs pour prise de main à distance (pas de déconnexion, pas de ...
GF
Gregor F.Mid-Market (51-1000 emp.)
5.0 out of 5
"ISL Online"
ISL Online offers easy remote and is so friendly to use for Administrators or remote users. They have all in video instructions and really hope. Fr...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

ISL Online Media

ISL Online Demo - Control a computer remotely
Control a remote computer as if you were sitting behind it.
ISL Online Demo - Unattended access
Set unattended access to as many computers you want to have permanent access to.
ISL Online Demo - Remote Support
Connect with your remote client by sending them an email or sharing a link.
ISL Online Demo - Administrative mode
Send CTRL-ALT-DEL, install software, and interact with the Windows UAC on a remote device.
ISL Online Demo - File transfer
Transfer files easily with the dual panel File Manager.
ISL Online Demo - Web console
Access and manage your remote desktop sessions from a web browser.
Play ISL Online Video
Play ISL Online Video
Play ISL Online Video
Play ISL Online Video
Play ISL Online Video

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Video Reviews

475 ISL Online Reviews

4.6 out of 5
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475 ISL Online Reviews
4.6 out of 5
475 ISL Online Reviews
4.6 out of 5

ISL Online Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ISL OnlineQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JR
SAT Service Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about ISL Online?

It is easy to use and has a lot of features that are great for providing remote assistance to our clients. Unattended access works great. It meets the highest security standards. It has features that other similar programs lack, such as viewing the remote team's screen while it restarts, file transfer, viewing resource usage, Android device support, user management, etc. Great for both helpdesk and unattended access to equipment. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

In unattended access, there are problems when trying to remove connections of users and devices that no longer exist. It would also be good to be able to classify unattended connections and not just have a list of them all together. Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

It is the software we use in our HelpDesk to assist our clients and also the one our SAT technicians use for unattended access to servers and equipment. It perfectly meets our needs. We fully trust its security. It allows us to easily manage users. Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online

Hi Jordi, your valuable feedback means a lot to us! We are pleased to know that ISL Online effectively covers your needs and complies with your security standards. As regards your suggestion, we'll take into consideration.

Domen T.
DT
Teacher and IT support
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about ISL Online?

ISL Online is an excellent, easy to use and very quick access to your admin panel with all computers and networks

everything also works efficiently in their mobile app ISL Light

and ISL AlwaysON is a must for reliable instant connectivity to your remote computer

i work in education within a large network with many computer and i highly recommend it Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

it could have simpler logins (with fewer steps) when logging inside the app

file transfer options or the upper panel (for transferring) could also be easier/more practical to use

the price could be a little lower since with basic license it's limited to admin users who need to use it at the same time, so with a couple more users the price gets very high Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

Instant online remote controlling when not on the work location (work at home when your sick or absent),

using it constantly because of the newest work implementation of time-checking at work (at start and end of work) - you do it online and it's nice to do it in a mobile app while away from computer but still at work,

transferring files between my home and work computer at weekends (before i start on monday 100% prepared with what i need). Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online

Domen, thanks a lot for your feedback!

MD
Tecnico
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about ISL Online?

Simple tool to use and easy to handle that allows me to connect to any equipment within the organization and outside of it without any problem. The installation is super simple and allows me to use it every day. It has a very large variety of functions and integrating it into the organization has been easy. It is perfect for providing customer support. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

Despite its ease of use, the ISL has some issues, such as sometimes having difficulty starting on the devices where it is installed. We have also experienced duplication of device names, and data transfer is quite slow most of the time. Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

The duplication of names is a very big flaw that we are still investigating, and the chat is not very useful as it is now. Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online

Maria Josefa, thank you for sharing your experience!

To ensure the "Wake On LAN" functionality works correctly, the remote computer must be properly configured. You can find more details in our Wake on LAN manual: https://help.islonline.com/19814/165949

Regarding the duplicate names of computers, we're planning to introduce a Computers section in the Administration module within the web console in one of our upcoming releases. This will significantly improve the management of computers.

Slow data transfer is not typical behavior. We'd love to assist you further through our live chat to investigate and resolve this issue.

CM
Técnico de sistemas
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about ISL Online?

It is an easy application to work with, it allows you to access any device within the network that has it installed and do anything, from changing users, entering administrator passwords, transferring documents, and installing applications. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

What I like least about the tool is that there are times more than I would like when the files that are transferred go very slowly and it takes a long time, which slows down the work. I also don't like that permission is required to access the equipment. Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

Despite being one of the most comprehensive tools on the market, it still has some issues such as the connection speed, which is sometimes a bit slow. Also, the fact that the user has to give us permission makes everything slower. Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online
(Original )

Thank you for your feedback, Consuelo!

We’ll share your observations about the file transfer with our product development team.

Regarding permissions, we’re not entirely sure what issue you are describing. Once the remote agent is set up, you can access unattended computers without requiring additional permissions. However, ISL AlwaysOn can also be configured so that the remote user must approve your access before you take control. This allows you to support your remote clients without requiring a session code while still giving them control over when to grant access. You can find more details in Step 5 of this manual: https://help.islonline.com/506918/2258215

If you’re referring to UAC dialogs, this manual https://help.islonline.com/37390/1906830

explains how to enable administrative use for such scenarios.

Verified User in Computer Networking
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about ISL Online?

Fonctionnel et stable. Jamais aucun soucis pour se connecter sur les postes utilisateurs pour prise de main à distance (pas de déconnexion, pas de freezing, etc...).

Permet d'accéder à une variété d'appareil / OS et c'est vraiment très appréciable.

Facilité pour administrer les postes, montrer des actions à l'écran et installer / désinstaller des logiciels à distance (y compris quand il faut passer avec un compte administrateur ! )

Support multi écran efficace.

Facilité pour les utilisateurs de démarrer ISL pour démarrer le partage Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

Sur certains android pas de prise en main mais juste la possiblité de pointer ce qu'il faut faire à l'écran (mais c'est déjà très bien) Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

PRise en main à distance, paramétrage PC, installation / désinstallation, diagnostique dysfonctionnement.

PErmet d'opérer sur le PC comme si nous étions physiquement sur la machine : c'est magique Review collected by and hosted on G2.com.

Cyrille P.
CP
Gérant
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about ISL Online?

Simple and quick installation of the product, regular updates as well as a range of very useful features.

Very efficient product, never breaks down, even though I have been using it every day for several years.

The customer service is also responsive for the license issues I have encountered. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

I didn't like the absence of a customizable package to deploy the product silently, but that was fixed a few months ago, greatly facilitating integration. The aesthetic aspect doesn't please me (this green/yellow is not nice) but it's just cosmetic... Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

ISL allows us to remotely resolve the majority of our clients' issues. Some clients also use it as a remote desktop for telecommuting. Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online

Thank you for your feedback, Cyrille! We're glad to hear that ISL Online has been a useful tool for your work!

JM
Cogerente, Responsable S.A.T.
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about ISL Online?

Existen muchas funciones que dotan a ISL de ser una herramienta imprescindibel, para mi el ser una herramienta multidispositivo me parece una genialidad. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

Nuestro servicio tecnico lleva años usando esta herramienta y no podemos emitir ningun juicio negativo hasta el momento. Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

Nosotros somos un servicio tecnico con mas de 25 años de experiencia y el tener una herramienta de soporte remoto con estas funciones facilita mucho nuestro labor. Review collected by and hosted on G2.com.

GF
IT Administrator
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about ISL Online?

ISL Online offers easy remote and is so friendly to use for Administrators or remote users. They have all in video instructions and really hope. From Last year they improve softwere Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

There is no dislike about ISLonline, we never had any issues Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

to connect to users with computer problems and phone problems and this is the best way to connect to them Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online

Gregor, thank you for your feedback!

As for security, it is our top priority to keep ISL Online software as secure as possible. That's why we are always interested in suggestions from our users on how we can improve security even further. We would like to invite you to visit our live chat and share your suggestions with us.

CP
Admin IT
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about ISL Online?

I like the efficiency with which I can connect to the equipment and devices remotely, both those enrolled in the system and those not through the link you generate with the code. On the other hand, I like the versatility between devices. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

I don't like that there isn't a voice chat, like a call to be able to contact the user directly. The text chat doesn't work either. Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

I don't find problems in ISL. I would just like both the chat and file transfer to work a bit better. Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online

Dear Carlos, thank you for your input!

Audio and chat options are not available by default with ISL AlwaysOn unattended access, as it is typically assumed there is no user present on the other end. However, you can activate these features by selecting "Download client" before connecting to the remote computer from the list. For a step-by-step guide on how to enable these options, please refer to our video tutorial and fast forward to minute 1:00: https://help.islonline.com/37390/230353

HN
Business Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ISL Online?

Ease of use not expensive and works on pc and mac as on mobile Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

The cookies on the login page on the website pretty annoying for companies that use a paid version of the software, because it is for businesses only not for consumers Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

Prevents me to drive to the customer for every single thing and safes time to support my customers direct Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online

Hi Harry, thank you for your feedback!

Regarding the cookies, you can direct your clients to join your session via www.islonline.net, where cookie notifications should not appear.

If this doesn’t address your concern, we encourage you to reach out to our live chat. Our team will be happy to assist you further.