ISL Online Reviews & Product Details

I've started using it more as a school IT admin for connecting to MS server and doing long important tasks from home where you wait for server to do the job while you do other important things at home...it really makes the job easier, especially in stressful times with too much work. Review collected by and hosted on G2.com.

Don't know, it's almost perfect - maybe not bothering you too much with code authorization when you're known on this computer for many years. Review collected by and hosted on G2.com.

I use ISL Online for unattended computer maintenance and remote end-user support, with encrypted sessions for troubleshooting workstations across subnets. Direct session links connect me to users behind hard firewalls, and automated session recording gives me auditable logs for compliance audits. I appreciate that access permission rules are fully customizable and give me control over unattended endpoints. Multi-monitor switching has no display delay in high-bandwidth sessions. Session URLs automatically populate in the ticketing queue, user identity syncs over AD for technician provisioning, and support chat logs are saved to Microsoft Teams channels for ticket documentation. Review collected by and hosted on G2.com.

I commonly experience session connection failures when connecting through legacy proxy servers. When I transfer large files over low bandwidth, the desktop client window freezes, and required network handoffs abruptly disconnect the mobile app. I also can’t bulk-authorize enterprise teams in the admin portal’s user management. Review collected by and hosted on G2.com.

I like that ISL Online is fast, small, and can be used anywhere, whether I'm at home, in the office, or around the world. It allows me to instantly connect to clients' computers no matter the distance, enabling me to chat, send files, and receive files quickly, which helps my job run smoothly. I can fix problems and resolve issues faster, allowing my clients to get on with their work more quickly. I find it simple to set up, from the desktop app to the client's side, making it a quick and easy system. ISL Online also shows me their screen, popup messages, and error messages, which helps identify issues they might not notice. It's now my go-to remote software platform, functioning in every way I need. Review collected by and hosted on G2.com.

I found that the current version of ISL Online, and even previous versions, don't have an uninstall feature. I would like to see a remote uninstall feature, which would mean I don't have to connect to an online system, remove the software, and then disconnect from it again. Also, the Macintosh integration is still not quite there, which holds me back a bit from fully recommending it. Review collected by and hosted on G2.com.

It is very functional, fast, and intuitive. It integrates perfectly with our support system and is compatible with Windows, macOS, and Linux. The support is fast and professional. All at an excellent price. It is highly configurable and includes AI features that optimize and streamline your work, allowing you to provide exceptional customer service. Review collected by and hosted on G2.com.

What we lack, or what we miss, is greater compatibility when it comes to connecting remotely to mobile phones and tablets... in many cases it doesn't allow us, or if we can connect, we cannot interact, which means we cannot control the device remotely. Review collected by and hosted on G2.com.

While their technology and software options are impressive, the most important feature is instant access to support personnel via chat. Review collected by and hosted on G2.com.

The only downside we've found so far is that the remote control app (ISL Light Desk) hasn't reached full feature parity with the web version of the software. This is an extremely minor issue. Review collected by and hosted on G2.com.

Allows the use of multiple screens simultaneously, with on-screen indicators like arrows. It also offers screen recording, along with audio and webcam. It's useful for meeting rooms and creating direct access to the client's computer. A very practical app for remote support, greatly facilitating connections, quality in transmissions and recordings, with a note on the formats in which the video is saved. Review collected by and hosted on G2.com.

The way the recorded file is saved could be improved. Ideally, there should be an option for the app's original format or the MP4 standard, to allow editing of these files in eventual audits. Review collected by and hosted on G2.com.

I like the clean interface and the stability of the connection. The software offers multiple options for configuration, both to optimize speed or to prefer better image quality, therefore it works very well on different types of connections. Unlike other alternatives, the price is excellent for everything it offers. It integrates perfectly with multiple platforms and file transfer is very stable. The technical support from the assistance team is great, they always follow up on concerns and resolve issues promptly. Review collected by and hosted on G2.com.

In my opinion, one of the main disadvantages of ISL Online is that it currently does not have a connection confirmation that requires user approval before the remote session is established. This can be invasive for some users, especially for those who were used to using other remote support software that displayed a confirmation message, where they had to click Accept before allowing access to the device.

I believe that incorporating this functionality in future updates would improve the user experience, as it would provide a greater sense of control and security over remote access to their devices. If this option were to be implemented, it would be a very valuable improvement for the product. Review collected by and hosted on G2.com.

Secure remote access, with high performance in remote device visualization and low resource and bandwidth consumption. Allows rebooting devices without disconnecting, monitoring resource consumption, and even interacting with the client while providing remote assistance. Review collected by and hosted on G2.com.

Improvement needed in the management of devices with unattended access. Review collected by and hosted on G2.com.

I have used this software for probably 10yrs. Simple and cost effective. Security can be tightened as high as you wish. My customers love it. Review collected by and hosted on G2.com.

None. Most types are too complicated and expensive Review collected by and hosted on G2.com.

Everything is perfect, we have been using it for several years and we are very happy with its performance. We use it daily both as online support and unattended access, and it is always perfect. You have many options and they keep adding new ones. Very good support. Review collected by and hosted on G2.com.

None so far, very happy with the product. Review collected by and hosted on G2.com.