The Top 20 Easiest To Use Remote Support Software

See the top Remote Support Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

AirDroid Business

9.7

Overall Usability Score

9.7

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.8

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

41%

Mid Market

58%

Enterprise

Splashtop Remote Support

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.4

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

57%

Mid Market

39%

Enterprise

Action1

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.5

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

39%

Mid Market

58%

Enterprise

RemotePC

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.4

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

ISL Online

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.2

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

52%

Mid Market

26%

Enterprise

22%

Zoho Assist

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.3

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

71%

Mid Market

23%

Enterprise

Splashtop Remote Access

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.1

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

82%

Mid Market

16%

Enterprise

NinjaOne

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.1

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

47%

Mid Market

46%

Enterprise

JumpCloud

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.3

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

36%

Mid Market

54%

Enterprise

10%

#10

PDQ

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.4

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

Mid Market

73%

Enterprise

18%

#11

Datto RMM

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.1

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

64%

Mid Market

32%

Enterprise

#12

Remote Monitoring and Management

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.0

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

56%

Mid Market

31%

Enterprise

14%

#13

ScreenConnect

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.2

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

67%

Mid Market

30%

Enterprise

#14

Syncro

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.8

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

89%

Mid Market

10%

Enterprise

#15

AnyDesk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.4

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

42%

Mid Market

41%

Enterprise

17%

#16

BeyondTrust Remote Support

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.0

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

15%

Mid Market

37%

Enterprise

49%

#17

SetMe

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.6

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

79%

Mid Market

21%

#18

Freshservice

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.0

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

18%

Mid Market

61%

Enterprise

22%

#19

TeamViewer

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.9

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

44%

Mid Market

36%

Enterprise

21%

#20

SuperOps

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.3

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

85%

Mid Market

14%

Enterprise