The Top 20 Easiest To Use Remote Support Software

See the top Remote Support Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

AirDroid Business

9.8

Overall Usability Score

9.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

41%

Mid Market

59%

Enterprise

Action1

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

39%

Mid Market

59%

Enterprise

Splashtop Remote Support

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

61%

Mid Market

35%

Enterprise

Splashtop Remote Access

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

83%

Mid Market

15%

Enterprise

Zoho Assist

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

72%

Mid Market

23%

Enterprise

NinjaOne

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

44%

Mid Market

49%

Enterprise

ISL Online

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

51%

Mid Market

26%

Enterprise

23%

Atera

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

58%

Mid Market

32%

Enterprise

10%

JumpCloud

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

36%

Mid Market

54%

Enterprise

10%

#10

PDQ Connect

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

Mid Market

74%

Enterprise

19%

#11

Datto RMM

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

63%

Mid Market

34%

Enterprise

#12

Syncro

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

90%

Mid Market

Enterprise

#13

TeamViewer

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

43%

Mid Market

36%

Enterprise

21%

#14

BeyondTrust Remote Support

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

15%

Mid Market

37%

Enterprise

49%

#15

EV Reach

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.6

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

10%

Mid Market

60%

Enterprise

31%

#16

AnyDesk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

42%

Mid Market

41%

Enterprise

17%

#17

ScreenConnect

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

66%

Mid Market

31%

Enterprise

#18

SetMe

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

86%

Mid Market

14%

#19

SureMDM by 42Gears

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

22%

Mid Market

45%

Enterprise

33%

#20

RemotePC

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

90%

Mid Market

Enterprise