--- title: Splashtop Remote Support Reviews meta_title: 'Splashtop Remote Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 274 reviews by the users' company size, role or industry to find out how Splashtop Remote Support works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 274 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Splashtop Remote Support Reviews **Vendor:** Splashtop Inc. **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 274 ## About Splashtop Remote Support Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support ## Splashtop Remote Support Pros & Cons **What users like:** - Users praise the **ease of use** of Splashtop Remote Support, appreciating its quick setup and seamless remote access. (56 reviews) - Users appreciate the **fast and reliable remote access** of Splashtop, enabling real-time troubleshooting with minimal lag. (47 reviews) - Users appreciate the **fast and reliable remote access** of Splashtop Remote Support, enhancing support efficiency and user guidance. (29 reviews) - Users appreciate the **simplicity and efficiency** of Splashtop Remote Support, making their daily support tasks easier. (25 reviews) - Users highlight the **reliability** of Splashtop Remote Support, enabling efficient and seamless remote assistance for clients. (24 reviews) - Users love the **simple remote connection** with Splashtop Remote Support, enhancing support efficiency across various sites. (23 reviews) - Setup Ease (23 reviews) - Easy Access (22 reviews) - Easy Setup (19 reviews) - Easy Installation (14 reviews) **What users dislike:** - Users often face **remote access issues** due to conflicts with obscure programs, affecting functionality and experience. (15 reviews) - Users wish for **missing features** in Splashtop, such as enhanced monitoring and better multi-monitor support options. (9 reviews) - Users face **access issues** with Splashtop, experiencing rare conflicts and occasional connection failures to remote PCs. (8 reviews) - Users often experience **connectivity issues** , sometimes requiring alternative solutions or onsite support to resolve them. (8 reviews) - Users experience **login issues** with Splashtop, facing problems like unresponsive connections and authorization emails. (7 reviews) - Users express frustration with **limited functionality** , particularly with account restrictions on remote computers. (6 reviews) - Complex Setup (5 reviews) - Expensive (5 reviews) - Installation Issues (5 reviews) - Multi-Monitor Support (5 reviews) ## Splashtop Remote Support Reviews ### 1. Streamlined Remote Support, Minor File Transfer Improvement Needed **Rating:** 4.5/5.0 stars **Reviewed by:** Mitchell M. | President **Reviewed Date:** February 05, 2026 **What do you like best about Splashtop Remote Support?** Splashtop has greatly improved how we remotely manage PCs, MACs, Servers, and Laptops from our office instead of making a trip to a client's location. This allows us to manage multiple devices simultaneously in multiple locations with a single technician. The remote printing and device file sharing feature is great because it allows us to perform complex installation tasks remotely, perform installations, configure applications, test them. All we need is a fresh out of the box PC with Splashtop configured on it or we send the client a Splashtop Install link and take it from there. All this without needing to leave our office. Splashtop has drastically reduced our need to dispatch for support calls, saving on expenses, Insurance, and allowing our technicians to handle multiple tickets more efficiently from the office. The setup of Splashtop Remote Support was really easy once we tested and got comfortable with it. We can easily send a small executable file to the client that they can execute, send us a code and we can get on line with them and resolve their issue in just a few minutes. This vs waiting hours for a technician to show up at their location. **What do you dislike about Splashtop Remote Support?** I think the file transfer utility could be a little less clunky. I would like to see a file transfer window open up on the remote desktop (if we elected that) and we could easier walk clients through tasks associated with the file transfers and better watch the progress of their PC's. **What problems is Splashtop Remote Support solving and how is that benefiting you?** We use Splashtop Remote Support to handle most of our remote support needs. Thus reducing Technician dispatches by over 80%, saving trip expenses, and lowering insurance costs. It allows a single technician to manage multiple devices simultaneously from the office location thus increasing Technician efficiency without additional personnel. ### 2. Simple Setup, Robust Remote Features **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth R. | IT administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Splashtop Remote Support?** I really appreciate how easy it is to remote in using Splashtop Remote Support; it simplifies my tasks considerably in the IT field. Its feature of displaying a comprehensive list of system specifications and the last login details of clients is extremely helpful and allows for efficient management and upgrade decisions. The setup process was super simple, which made the transition seamless for my team. I value how Splashtop Remote Support has streamlined solving customer issues related to emails and computers, and after using it for such a long period, over five years, I've found it reliable and efficient. **What do you dislike about Splashtop Remote Support?** I feel like sometimes the connection can be buggy if people are using a different version of Splashtop Remote Support than you are. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I use Splashtop Remote Support to help change passwords, add features to the OS, and assess systems for upgrades or replacements. It simplifies remote access with an easy setup, providing detailed specs and user activity for efficient IT support. ### 3. Splashtop Makes Remote Work Effortless and Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Eric . | Customer Onboarding and Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Splashtop Remote Support?** Splashtop has genuinely made remote work significantly easier for me. It’s simple to set up, connects quickly, and feels very stable even with slower internet connections. What I really like is how lightweight and straightforward it is compared to other remote tools. It doesn’t slow down the system, and the connection stays consistent; file transfer, multi-monitor support, and sound streaming all work seamlessly. **What do you dislike about Splashtop Remote Support?** The only thing I’d improve is the occasional reconnection lag when switching networks or waking a computer from sleep. But that’s a small issue compared to how reliable it’s been overall. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Splashtop has saved me so much time, especially when I need to troubleshoot, access files, or provide support remotely. It’s definitely one of those tools that just works when you need it. ### 4. Affordable and Effortless Remote Access Solution **Rating:** 5.0/5.0 stars **Reviewed by:** ROBERT S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Splashtop Remote Support?** Splashtop is very affordable and simple to use. It is easy to setup. It is much simpler to use than all other RMM tools that I have used. And with so many other RMMS using Splashtop remote access using their RMM make more sense by not using an additional product. **What do you dislike about Splashtop Remote Support?** One big issue that really needs to be addressed is that sometimes clients have their own Splastop account they use for employee's remote access. Unfortunately, there can only be one account on a remote computer. **What problems is Splashtop Remote Support solving and how is that benefiting you?** it is the core of my business. It allows me to do my job better and more efficiently. ### 5. Complete support toolset with Splashtop **Rating:** 5.0/5.0 stars **Reviewed by:** Dexter H. | Director of Information Systems & Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Splashtop Remote Support?** Splashtop Remote Support is beneficial for IT professionals and help desk teams due to its blend of performance, security, and ease of use. Our technicians can connect to devices with or without user presence, which is crucial for after-hours maintenance or emergency troubleshooting **What do you dislike about Splashtop Remote Support?** Splashtop Remote Support has some limitations and downsides. Cost of Subscription Tiers, file transfer is available based on subscription tiers, which can be a limitation for technicians needing to move files during sessions. Also, Splashtop integrates well with external ticketing platforms, but it doesn't offer a native ticketing system. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Splashtop is a remote desktop software solution known for its affordability, performance, and security, making it a strong choice for our organization to manage user support and server management. Splashtop enables our team to access their work computers from any device, anywhere, eliminating the need to carry an office computer. The setup is intuitive and straightforward, even for non-technical users. It also supports unattended access and remote management. ### 6. Intuitive, Secure, and Scales Easily to Hundreds of Endpoints **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Splashtop Remote Support?** Intuitive and easy to use. I like that I can trust that it is secure when implemented properly. Allows me to support hundreds of endpoints with ease. **What do you dislike about Splashtop Remote Support?** Takes a little more effort to install and doesn't always work on networks that are really locked down and blocking ports. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Our users did not like the Remote Desktop environment and much prefer being able to access their work computer instead. Keeps everything in one place. ### 7. An affordable way to help your clients **Rating:** 5.0/5.0 stars **Reviewed by:** Art E. | Member/manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Splashtop Remote Support?** I have used this program for a number of years. In fact, every time I service a computer I install it on the client's desktop. It saves me time and mileage and allows me to help my clients in a timely manner instead of arranging for an on-site visit at some time in the future. The interface is easy to use and has rarely failed me. **What do you dislike about Splashtop Remote Support?** There are some featured of more expensive programs that I have used in the past, but I just don't worry about them since using Splashtop. On rare occasions I can see the client's computer but the program will just not connect to it. Tech support has helped me a bit, but in some cases I find that the only solution is to use another program or to go onsite. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Mostly I am called for diagnosing a Windows problem or use of other software. Occasionally I need to download anti-malware software and scan systems. I also have used it to install anti-malware software as well as running system updates. Occasionally I use it to show clients how to use their software. ### 8. Simplifying Desktop Support Management **Rating:** 5.0/5.0 stars **Reviewed by:** Richard G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Splashtop Remote Support?** I am a small consultant that supports a variety of Non-Profit organizations and I need something simple for the end-user to help me help them. I have used other desktop support software apps and most of them are hard to implement or hard to use for the end-user. Also, I have found that Splashtop is very cost competitive to other Desktop support software that charge a heafty price for a similer configuration. The best thing I like about this tool is that I can basically support anyone on almost any device remotely, this is to include mobile devices. **What do you dislike about Splashtop Remote Support?** There are not many downsides but if I had to complain about one thing is that there should be an application that one could install on their computer similar to teamviewer where instead of having to go to a website to download the app, it could already be installed and they just click the app from their favorites. **What problems is Splashtop Remote Support solving and how is that benefiting you?** This allows me to remotely support my clients without having to be physically there. ### 9. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Splashtop Remote Support?** This was recommended to me by a colleague. I got the business edition and it is great for connecting to co-workers that are having issues with their computers. I just logged on and take a look around. We have 6 companies and a couple of them are 6 hour round trip away, so it is nice to be able to connect to their computer and help them with a problem. **What do you dislike about Splashtop Remote Support?** Sometimes I have trouble connecting to the computer because it is asleep and won't wake up or the person on the other end has deleted the program. I would like to see if there was a way to lock them from removing the program or changing the login information. **What problems is Splashtop Remote Support solving and how is that benefiting you?** We are having a lot of new employees rotate in our company, so needing to change out information on the computer to the new employee coming in and it nice to be able to connect to it and do what I need to do when they are so far away. It has been a great tool for me. ### 10. Splashtop has worked very well for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Splashtop Remote Support?** I have been using Splashtop Remote Support for several years now. I use it to quickly remote into a user's computer and resolve issues or provide direction on how to do something. The show remote cursor and laser pointer option is especially helpful when teaching a user how to use software. I have deployed installers for each of our locations that automatically puts the PC in the correct group in Splashtop making it easy to install with minimal effort. I have also had some users need access to their computers for some out of the office work. I am able to create users as needed and assign them to specific PCs. If a user no longer needs the access, I can easily disable or delete the account. I use this software daily and am thankful for how well it works as I provide support. **What do you dislike about Splashtop Remote Support?** Some obscure programs may conflict with Splashtop causing it to stop working. This is fairly rare. but can be a pain at times. There are also times when I think that the screen of the remote PC is blacked out, but I find that it is not, which could potentially cause me to accidentially reveal sensitive data to whoever is near that PC. Those have not been major issues for me at this time however, so I have not looked too hard for a solution. (The blacked out screen likely needs different graphics drivers, I would imagine.) **What problems is Splashtop Remote Support solving and how is that benefiting you?** Something that I tend to forget since it simply happens automatically now are the alert settings. I can set alerts to let me know things about the endpoints that users tend to not report. I have alerts set up for high RAM usage, low drive space, and if software is being installed or uninstalled. It helps me keep an eye on what is happening with the endpoints and helps me to be able to stave off issues before they become a problem. ### 11. Remote support with Spashtop is fabulous! **Rating:** 5.0/5.0 stars **Reviewed by:** Ward C. | Software and Database Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Splashtop Remote Support?** I've been using Spashtop since 2018 to provide remote support for clients, colleagues, and friends. Being able to see the screen of the remote user is a quantum leap beyond telephone support, and my ability to directly control a remote Mac or Windows computer is fabulous! Setup on Splashtop on the remote device is straightforward for even low-tech users. **What do you dislike about Splashtop Remote Support?** Remote setup of Splashtop SOS on a Mac is a bit tricky due to macOS security precautions. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Spashtop makes remote support of clients, colleagues, and friends a dream. My ability to manage unattended remote computers saves a lot of my time. ### 12. Splashtop Business is a great remote support tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ian G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Splashtop Remote Support?** It works! It is reasonably priced. SplashtopSOS is awesome and quick to use where the Streamer hasn't been installed yet, or to use to install it. **What do you dislike about Splashtop Remote Support?** Reconnecting doesn't always work = I'm not always notified when a client's machine comes back to me. There is other remote access software that, according to my IT mates, has this cracked. **What problems is Splashtop Remote Support solving and how is that benefiting you?** It allows me to afford almost instant support to all of my clients. ### 13. Great solution in Splashtop SOS! **Rating:** 5.0/5.0 stars **Reviewed by:** Owen M. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Splashtop Remote Support?** I have found Splashtop SOS to be much less complex for the end user. This is critical, because at the time a user needs on-demand support, it's typical that they are in some degree of distress and don't want to be bothered with a complex download and installation process. It also works great for mobile devices; I feel that Splashtop has it all over its competition in this regard. **What do you dislike about Splashtop Remote Support?** There's only one negative I can think of and it's not really anything the Splashtop folks can fix. When Splashtop SOS is installed on a Mac, Apple's security configuration is such that the end user has to go through a few gyrations to permit screen access and remote control. To a non-technical user, this can be confusing. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I need a reliable remote support solution. I've used many different platforms over the years (Bomgar, TeamViewer, AnyDesk, etc.) and Splashtop SOS is probably the best complromise of ease of use for the user and yet still maintin the complexity I need as the person providing remote support. ### 14. Perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Anku B. | IT System Engineer , Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Splashtop Remote Support?** Its was easy to use also client able to do it but we have some missing features that we not able to connect as an administrator and all other things are good to understand **What do you dislike about Splashtop Remote Support?** Connection between user machine and our machine cannot able to as an administrator but somtime we get some network glitch also **What problems is Splashtop Remote Support solving and how is that benefiting you?** To connect the user machine in which the rmm are not working ### 15. Saving me Money while meeting the same needs I had with LogMeIn Central and Rescue. **Rating:** 5.0/5.0 stars **Reviewed by:** Dave O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2019 **What do you like best about Splashtop Remote Support?** I love the pricing of Remote Support. It is saving me over half of what we were paying for LogMeIn Rescue.. The ability to view mobile devices without the need for an add-on is awesome. AND.... Remote Access and Remote Support are all in ONE application. **What do you dislike about Splashtop Remote Support?** The ability to auto reconnect when restarting a computer is a piece I am very used to having with LogMeIn Rescue. Really missing the whitebaord with the abilty to either use a pointer dot or the abailty to draw on the remote cleint. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Some users have figuring out how to use Rescue. Now they just hit on the UAC Prompt and then we are connected.... Havingt the account tied into the Business App makes it for one app to be opened. ## Splashtop Remote Support Discussions - [What is Splashtop SOS used for?](https://www.g2.com/discussions/what-is-splashtop-sos-used-for) - [View Splashtop Remote Support pricing details and edition comparison](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews?filters%5Bsentiment_snippet%5D=1766060&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A47%3A26+-0500&secure%5Bsession_id%5D=65fc8f20-04cb-4e94-a9c3-ec17af29aea9&secure%5Btoken%5D=53e72ffc82dfc639bb95c896ee436675ee9ad4e929a750248846d8d886d502a8&format=llm_user) ## Splashtop Remote Support Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 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Activity Tracking - Policy Management - Remote Update/Installation - IT Asset Tracking - Approval Process Control - Automatic Patch Deployment - Access Controls/Permissions - Customization - Dashboard - Patch Testing - Support Ticket Management - Automatic Scans - Active Directory Integration - Compliance Management - Application Management - API - Risk Assessment - Scheduling - Reporting & Statistics - Maintenance Scheduling - Generative AI - Real-Time Updates - Usage Tracking/Analytics - AI Copilot - Patch Management - Third-Party Integrations - Server Monitoring - Real-Time Reporting - Event Logs - Service Level Agreement (SLA) Management **Additional Functionality** - Search/Filter - Risk Management - Generative AI - Alerts/Notifications - Compliance Management - Third-Party Integrations - Certificate Assessment - API - Incident Management - Automated Containment - Real-Time Data - Vulnerability Scanning - Monitoring - Policy Management - Asset Discovery - Penetration Testing - Runtime Container Security - Activity Dashboard - Security Auditing - Issue Tracking - Threat Intelligence - Patch Management - Endpoint Management - Collaboration Tools - Vulnerability Management - Goal Setting/Tracking - Vulnerability Assessment - Asset Tagging - Assessment Management - Access Controls/Permissions - AI Copilot - Vulnerability/Threat Prioritization - Vulnerability Protection - Risk Assessment - Reporting/Analytics - SQL Injections **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Incident Management** - Ticket Prioritization - Ticket Notifications - Knowledge Base - Real-Time Notifications **Maintenance** - Remote Reboot - Remote Printing **Reporting** - Dashboards - Activity Tracking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Access & Usability** - Mobile - Active Directory - Multi-Channel Access - Mobile Access **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics ## Top Splashtop Remote Support Alternatives - 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