PDQ Connect Reviews & Product Details

What do you like best about PDQ Connect?

What I like best about PDQ Connect is the simplicity and visibility it provides. The real-time device overview and clean interface make it easy to quickly understand the health and status of endpoints without digging through multiple tools. It reduces guesswork and allows me to act quickly when something needs attention.

What is the most helpful about PDQ Connect?

The most helpful aspect of PDQ Connect is the ability to manage and deploy updates remotely with minimal user disruption. Being able to push software, run scripts, and troubleshoot systems without needing VPN connectivity or interrupting staff productivity has significantly improved response time and support efficiency.

What are the upsides of using PDQ Connect?

The upsides of using PDQ Connect include centralized endpoint management, real-time monitoring, simplified patching, and strong automation capabilities. It reduces manual workload, increases security posture through consistent updates, and provides clear reporting for compliance and auditing. Overall, it saves time, improves consistency, and strengthens endpoint control across the organization. Review collected by and hosted on G2.com.

I don't have any dislikes! I love all of the features that I have with PDQ Connect! Review collected by and hosted on G2.com.

Cloud Management gives me visibility into all my endpoints, whether or not they’re connected to the network. Review collected by and hosted on G2.com.

The agent still needs refinement. At times, it becomes inactive, and only a system restart or a manual service restart fixes the issue. The main problem is that when the agent is offline, I lose control over the endpoint. Another issue for me is that if I clean up agents that have been inactive for a specified period and the endpoint later comes back online, I have to reinstall the agent. With some of my other management tools, like HCL BigFix, I can still see an endpoint come online even if it has been cleaned up, whether that cleanup was deliberate or accidental. Another thing is that the remote assistance tool is very slow, almost unusable at times. Review collected by and hosted on G2.com.

What I appreciate most about PDQ is how it allows me to remotely manage devices, making deployments straightforward and enabling me to access a device remotely with just a single click. Additionally, I find it very useful that I can deploy packages for targeted fixes using specific commands. Review collected by and hosted on G2.com.

PDQ cannot connect to devices in our organization without a VPN, which is a significant drawback for daily operations. I'm not sure if this is an intentional limitation, but it does make working with devices more challenging. Additionally, the lack of a desktop version is disappointing, as having a dedicated app would have been very useful. Review collected by and hosted on G2.com.

What I value most about PDQ Connect is its cloud-native design, which enables efficient management of devices without the need for a VPN. It provides near real-time visibility into endpoints, a lightweight agent with minimal performance impact, and a straightforward interface that simplifies administration. The ability to execute scripts easily and manage remote systems reliably makes it a practical and effective solution for modern, distributed IT environments. Review collected by and hosted on G2.com.

ne limitation of PDQ Connect is its reduced flexibility around command execution. Commands cannot be resent or requeued directly from the command line, which can slow troubleshooting and remediation workflows. In addition, commands cannot be executed in the context of the currently logged-in user, limiting use cases that require user-level permissions or interaction. These constraints can make certain administrative tasks less efficient compared to more traditional endpoint management tools. Review collected by and hosted on G2.com.

The overall ease of use and cost-effectiveness, along with the strong community and customer engagement from the PDQ team, have been impressive. For our small operations team, it has significantly simplified the process of onboarding systems across different domains and varying connectivity. The agent performs reliably, remaining both stable and lightweight. Whenever we've needed assistance, support has been attentive and genuinely helpful. Review collected by and hosted on G2.com.

Patching via powershell scripts; we have issues sometimes with partially installed patches and servers that have not rebooted. I'd prefer a little more direct control via the agent to patch, validate, reboot, etc. Review collected by and hosted on G2.com.

I find the pre-installed software packages extremely useful for deploying the latest product versions. Rolling out packages to clients is both quick and straightforward. Creating custom packages is also simple, as you can clone existing ones to use as a starting point. The option to run commands directly on client machines, whether through the command line or Powershell, is a feature that sets this solution apart from many other RMM tools. Deploying agents to devices is also very straightforward. The automated package deployment feature is truly a game changer. For example, with the recent wave of critical browser patches, we can automatically deploy updates to clients as soon as they are identified. Additionally, it's possible to stage these deployments to specific groups first for testing, if desired. Review collected by and hosted on G2.com.

Connect does provide the ability to remote connect to client desktops, but an additional agent needs to be installed on the client and a viewer installed on the admin's PC in order to use that feature. Most other RMMs that we have used has that capability built in. The Connect product has much of the same capabilities that their Deploy product has with one downside. If a package deployment fails, there is not ability in Connect to restart the deployment from the failed step. This requires going into the package and disable the initial steps that have already been completed and then run the package again. Not a show stopper, but coming from a D&I environment, it is definitely a function that admins would like to have. Review collected by and hosted on G2.com.

We were searching for a straightforward systems administration tool that would help minimize or eliminate user interruptions, allowing us to perform administrative tasks like patching and software deployments in the background. With PDQ Connect, we achieved exactly that. The productivity of our operations team increased significantly, and every engineer appreciates the tool for its capabilities, as well as its ease of use and simplicity. Connect is heavily used by all of my team members frequently. Review collected by and hosted on G2.com.

The navigation has some glitches and could use improvements. Whenever I move between different views or try to go back and forth within sections, I have to return to the main menu and navigate all the way down to the system and its details sections each time. customer support chat built-in would be a better improvement Review collected by and hosted on G2.com.

The best part about PDQ Connect is the versatility of the tools available and how easy they are to access. Prior to picking up this software there were certain tasks that would require 3 different websites/pieces of software, but now they live under one roof. Review collected by and hosted on G2.com.

So far the biggest thing we have been anticipating is a more well rounded MacOS integration, though I know it is in the works. The biggest issue we ran into was when we had to reinstall an updated version of the remote management console on all our machines, but PDQ did everything to make that as seamless as possible. Review collected by and hosted on G2.com.

With the additional features provided by our upgrade, we can now handle patch management and vulnerability management for our devices. This improvement allows us to use a single program, eliminating the need to switch between multiple applications. Review collected by and hosted on G2.com.

Since I am new to the team, I have been participating in some of the available remote web seminars to learn more about what the product is capable of. Some team members were not initially aware of the vulnerability management features offered within PDQ and were considering other software options. However, after attending these web sessions, they gained a clearer understanding of the application and its additional functionalities. Review collected by and hosted on G2.com.

PDQ Connect is extremely easy to use and very intuitive to operate.

With the introduction of multi-tenancy, it has become a particularly strong solution for MSPs, enabling clean separation of customer environments while still maintaining an efficient, centralized management experience.

Being cloud-native, PDQ Connect works independently of VPNs or network location, which is a major advantage in modern remote and hybrid work environments. This allows me to manage customer devices reliably wherever they are.

The real-time inventory provides immediate and accurate visibility into both hardware and software across all managed endpoints, making it easy to assess the current state of customer environments at any time.

The built-in package management - including prebuilt packages and the ability to share packages between tenants (currently in Alpha/Preview) - significantly reduces operational overhead and avoids duplicated work across customers.

On top of that, the vulnerability management capabilities are very powerful, offering clear, actionable insights into outdated or vulnerable software and enabling fast remediation. Altogether, these features make PDQ Connect a highly effective and scalable endpoint management solution for MSPs. Review collected by and hosted on G2.com.

Nothing comes to mind. This is as good as it gets (they make improvements and add features all the time...) and WAY less complicated than other products I've tried. Review collected by and hosted on G2.com.