--- title: TeamViewer Reviews meta_title: 'TeamViewer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4141 reviews by the users' company size, role or industry to find out how TeamViewer works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4141 scale: '5' date_modified: '2026-08-05' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # TeamViewer Reviews **Vendor:** TeamViewer **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,141 ## About TeamViewer TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. ## TeamViewer Pros & Cons **What users like:** - Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration. (518 reviews) - Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective. (428 reviews) - Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support. (343 reviews) - Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices. (278 reviews) - Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations. (277 reviews) - Users value the **easy remote access** TeamViewer provides, facilitating seamless support and collaboration with clients. (270 reviews) - Reliability (262 reviews) - File Transfer (165 reviews) - Access Ease (161 reviews) - Easy Setup (155 reviews) **What users dislike:** - Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use. (181 reviews) - Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance. (147 reviews) - Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings. (138 reviews) - Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability. (134 reviews) - Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels. (122 reviews) - Missing Features (91 reviews) - Poor Connectivity (87 reviews) - Limited Features (82 reviews) - Slow Loading (81 reviews) - Not User-Friendly (72 reviews) ## TeamViewer Reviews ### 1. Easy use of remote support at an affordable price **Rating:** 5.0/5.0 stars **Reviewed by:** Héctor G. | consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2026 **What do you like best about TeamViewer?** For me, there are three things I like about Teamviewer: 1. The ability to customize access with a company agent, which provides greater security for the remote client to trust the support being provided. 2. The ability to create a permanent host for unattended connection, which allows me greater efficiency when updating what I need on the remote client. 3. The ability to create an agent for assistance with the remote client's acceptance, which gives the client certainty that they are receiving good support from people they trust. **What do you dislike about TeamViewer?** I don't like that with the updates the docking window disconnects, it prevents me from providing adequate support when it matters. **What problems is TeamViewer solving and how is that benefiting you?** The problems it solves for me is that in a single window I have access to the different remote clients who might require my support and assistance. This allows me to help my clients solve their problems without the need to travel to their workplace, and since they are in different locations in different cities, it means that the cost of the solution results in a financial benefit for me by not needing to travel. **Official Response from Valeria Di Prisco:** > Hi Hector Thank you for your detailed and positive review. We're delighted to hear that TeamViewer's customized modules, unattended access capabilities, and branded support experience are helping you provide trusted and efficient remote assistance to your clients. It's especially rewarding to know that having all your remote clients in one place helps you deliver support across different locations while reducing travel time and costs. We appreciate your feedback about the docking window disconnecting during updates. We understand how disruptive that can be when providing support, and your feedback helps us better understand the challenges users may encounter in their daily workflows. Have a nice day, Valeria/TeamViewer ### 2. Essential for remote support, but with an initial learning curve **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno B. | Analista de Suporte Jr, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about TeamViewer?** What I like most is the stability and speed of the remote connection, even when the user is on a weaker network. I can quickly access the machines of the Grupo Capitale collaborators to resolve support tickets, without requiring the person to have much technical knowledge to authorize access. The file transfer and remote restart features also save a lot of time in the IT team's daily routine. **What do you dislike about TeamViewer?** At the beginning, the learning curve was a bit more difficult than I expected, mainly to understand all the available configuration options and permissions. Additionally, I feel that the interface does not make it very clear, immediately, which machine or user is being accessed at the moment — this can cause confusion when we have multiple sessions open at the same time. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer addresses the need for remote support for Grupo Capitale users, allowing me to access machines directly to diagnose and fix issues without having to physically travel to the workstation. As a result, the response time to service requests is significantly reduced and the IT team's productivity increases, as we can assist more people in less time. **Official Response from Ying Qin:** > Hello Brune, Thank you for your review! We're glad TeamViewer helps you deliver fast, reliable support while improving your team's productivity. It's great to hear that features like file transfer and remote restart are saving time in your daily work. We also appreciate your feedback on the learning curve and session visibility, and we'll keep it in mind as we continue enhancing the experience. Best, Ying/TeamViewer ### 3. Easy to use and secure **Rating:** 4.5/5.0 stars **Reviewed by:** Magnesh P. | Installation specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about TeamViewer?** Teamviewer is really easy to use. With just a few settings options, we can set a personal password and allow users to connect using that password. Whenever I try to use my Teamviewer account on a new system, it sends me an email to confirm that the device is actually being used by me. This is a good security feature. **What do you dislike about TeamViewer?** With the new update, searching for the computers I’ve added to my list isn’t as good as it used to be. It’s not about how it looks, but about how it returns search results compared to earlier versions. Because of that, I uninstalled the new version and reinstalled an older one (v15.64.5). **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer lets me remotely access client servers and POS terminals to troubleshoot problems—such as installer errors, network configuration issues, or database connectivity failures—without having to fly out or wait for an on-site technician. As a result, it has significantly reduced resolution time, especially for recurring issues. **Official Response from Ying Qin:** > Hi Magnesh, Thank you for taking the time to share your experience with TeamViewer! We're delighted to hear that you find TeamViewer easy to use and that features such as device authorisation and account verification provide the level of security you expect. It's also great to know that TeamViewer helps you remotely support client servers and POS systems while reducing resolution times and avoiding unnecessary travel. We appreciate your feedback regarding the search experience in the newer interface. Hearing how changes impact real-world workflows is incredibly valuable, and we'll make sure your comments are shared with the relevant teams for consideration. Thank you again for your review and for trusting TeamViewer to support your customers and business operations. Best, Ying/TeamViewer ### 4. Remote Support Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Rishabh A. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about TeamViewer?** What I like most about TeamViewer is that it makes remote support feel easy. The interface is simple and clear, so you don’t need to spend a lot of time figuring out how to connect or help someone. I also like that it works smoothly when you need quick support. In a technical environment like IKOS Group, small delays can slow down the work, so having a tool that lets people troubleshoot remotely and solve issues faster is really useful. For me, the best part is that TeamViewer is practical. It helps teams stay connected, support clients or colleagues from anywhere, and reduce unnecessary downtime. I also like that it is growing beyond basic remote access with features around IT management and smarter digital support. **What do you dislike about TeamViewer?** What I dislike about TeamViewer is that it can sometimes feel slow when the internet connection is weak. Since remote support depends so much on speed and stability, even a small delay can make the session frustrating. I also feel that while the basic features are easy to use, some of the more advanced options can take time to understand. For a new user, it may not always be clear where to find certain settings or how to use the enterprise features properly. Another thing is the pricing. TeamViewer is very useful, but for smaller teams or people who only need it occasionally, the cost can feel a bit high. Overall, I still think it is a strong tool, but it could be better with smoother performance on weaker connections, simpler advanced settings, and more flexible pricing options. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer solves the problem of distance by allowing people to give support remotely. For me at IKOS Group, it helps teams understand issues faster, troubleshoot directly, and avoid delays. The biggest benefit is that it makes technical support and collaboration quicker, simpler, and more efficient **Official Response from Ying Qin:** > Hi Rishabh, Thank you for your detailed feedback. We're glad to hear that TeamViewer's ease of use, browser-based connectivity, and remote support features have made it easier for your IT team to assist employees and keep operations running smoothly. It's rewarding to know that TeamViewer played an important role in supporting your organization during remote work periods. We also appreciate your comments about large file transfers and additional customization options. Feedback like this helps us continue refining the customer experience. Best, Ying/TeamViewer ### 5. Stable unattended access and great cost-effectiveness for remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Jose C. | Chief Technology Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about TeamViewer?** What really saves the operation is the stability of unattended access. When it comes to bypassing NAT in complex networks or getting through restrictive firewalls of B2B clients, the session smoothly connects directly to the remote host, without needing to set up a VPN tunnel for each endpoint manually. This drastically reduces our MTTR during troubleshooting of critical infrastructure and fulfills the function of remote access without hassle. The interface has improved, but personally, I preferred the previous one. Overall, the cost-benefit of the platform is very good; so much so that we have maintained our subscription for over 12 years. The integration with Google Meet also helps us a lot. We have not yet used the integrated AI tools, but this is already on our testing roadmap. The support and onboarding process were consistent and presented the main utilities of the tool at the time of hiring. **What do you dislike about TeamViewer?** The new interface has become heavier and full of things. The previous version was lighter, faster, and simpler to use. **What problems is TeamViewer solving and how is that benefiting you?** Access to remote endpoints behind NAT, this is a feature that has always worked very well and that's why we use and recommend the product. **Official Response from Ying Qin:** > Hi Jose, Thank you for your detailed review and for your longstanding trust in TeamViewer. We are pleased to hear that unattended access reliably helps you reach remote endpoints and supports fast troubleshooting without the need for additional setup. Knowing that TeamViewer has been part of your operations for many years is truly appreciated. We also value your honest feedback about the new interface. User feedback plays an important role in helping us improve the experience, and we recommend using the latest version to take advantage of ongoing enhancements. Thank you for choosing TeamViewer and for recommending our solution to others. Best, Ying/TeamViewer ### 6. Reliable Tool for Remote Support and Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Ayush J. | Graphic Designer Internship, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about TeamViewer?** TeamViewer makes remote support much easier in my daily work. I mainly use it for connecting to systems, troubleshooting issues, and helping users without needing to be physically present. Features like screen sharing, remote control, file transfer, and multi-monitor support are very useful. The interface is simple, the connection is generally stable, and it helps us resolve issues faster. **What do you dislike about TeamViewer?** The biggest area for improvement is pricing, since it can feel expensive for smaller teams. Performance can also depend on internet stability, so slower connections may negatively affect the remote session experience. Overall, the current features work well, but adding more AI-based automation could make troubleshooting and support even more efficient going forward. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer helps us handle remote access and support issues more efficiently. I use it to connect to systems, understand user problems through screen sharing, troubleshoot issues, and provide quick assistance. It is also useful during new employee onboarding, where required software setup and system-related support can be provided remotely. This reduces waiting time and helps improve productivity. **Official Response from Ying Qin:** > Hi Ayush, Thank you for your thoughtful review. It's great to know that TeamViewer helps streamline your daily work through reliable remote access, stable connections, and useful features that support troubleshooting, collaboration, and employee onboarding. We appreciate your comments about pricing and the potential for additional AI-driven automation. User feedback plays an important role in helping us understand where we can continue to enhance the experience. Thank you for taking the time to share how TeamViewer contributes to faster support and improved productivity for your team. Best, Ying/TeamViewer ### 7. TeamViewer’s Global Culture and Expanding Digital Workplace Vision **Rating:** 4.5/5.0 stars **Reviewed by:** Vrinda M. | Psychologist, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about TeamViewer?** What I like most about TeamViewer is that it solves real problems for people all over the world. I also find it interesting that the company is expanding beyond remote connectivity into areas like digital workplace solutions and AI, which makes it an exciting place to learn and grow. I enjoy working in international, fast-paced environments, so TeamViewer's global culture is something that really appeals to me. **What do you dislike about TeamViewer?** One challenge I see is that TeamViewer is often primarily associated with remote access software, even though the company has expanded into many other solutions. I think continuing to build awareness of its broader portfolio is both a challenge and an exciting opportunity. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer helps people and businesses stay connected, collaborate remotely, and solve technical issues without being in the same location. I think that's especially valuable in today's global work environment. As someone who has worked with international teams, I appreciate tools that make collaboration more efficient and remove barriers caused by distance. **Official Response from Ying Qin:** > Hi Vrinda, Thank you for sharing such thoughtful feedback! We’re glad to hear that TeamViewer’s global culture, innovation, and focus on solving real-world challenges resonate with you. We also appreciate your feedback about broader portfolio awareness. While remote connectivity remains an important part of our identity, TeamViewer continues to expand into digital workplace solutions, AI, and other technologies that support modern ways of working. We truly appreciate your balanced perspective and thank you for sharing it with us. Best, Ying/TeamViewer ### 8. Quick, Easy Remote Access with an Intuitive Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Aryan J. | Managerial Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about TeamViewer?** What I like best about TeamViewer is how quick and easy it is to connect to remote devices. The setup process is simple, the interface is intuitive, and the connection is usually stable. Features like file transfer, remote troubleshooting, and cross-platform support make it convenient for providing technical support or accessing a computer while away from it. **What do you dislike about TeamViewer?** One thing I dislike is that the licensing can be expensive, especially for individual users or small businesses. I’ve also found that occasional connection interruptions or licensing prompts can disrupt a remote session. While the software is feature-rich, it can feel overwhelming if you only need basic remote access. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer helps me access remote computers without needing to be physically present, making it much easier to provide technical support, troubleshoot issues, and transfer files when needed. **Official Response from Ying Qin:** > Hi Aryan, Thanks for your thoughtful review. It’s great to hear that TeamViewer helps you connect quickly, provide support, and access devices easily when you’re away. We also appreciate your honest feedback about pricing, occasional interruptions, and the experience for users who only need basic remote access. We’ll keep this in mind as we continue improving the product experience. Best, Ying/TeamViewer ### 9. Easy-to-Use Remote Access Solution with Reliable Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Sachin . | Senior Research Scientist-I, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about TeamViewer?** I like how easy it is to connect to remote devices from anywhere. The connection is usually stable, file transfer is simple, and the interface feels more organized than before. It has made remote support and collaboration much more convenient. **What do you dislike about TeamViewer?** TeamViewer works well most of the time, but occasional connection drops or slight lag can happen on slower internet connections. The licensing is also a bit expensive for small businesses. Improving connection stability and making pricing more flexible would make it even better. **What problems is TeamViewer solving and how is that benefiting you?** I use this software If I need help resolving technical issues on my laptop or If I want to share my screen with others for discussion or presentation. If I want to join or conduct virtual meetings, then I use this software. **Official Response from Ying Qin:** > Hi Sachin, We are really pleased to know you have chosen TeamViewer for your remote access solution and we appreciate your recommendation!! Thank you for trusting TeamViewer as a powerful tool for helping you. Likewise, we would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in TeamViewer Community! Best, Ying/TeamViewer ### 10. Best platform for Enabling Remote connectivity. **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul D. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2021 **What do you like best about TeamViewer?** I like the fact that we can also screen share with web browser, there is no need to download and install the app. This is very helpful, when you have new joiners on the team, we can access their screens during IT induction and help them set up their laptops **What do you dislike about TeamViewer?** Layout has improved, many customisation options available now. I think it still needs improvement on sharing heavy files, often heavy files does not load or stop transferring in the middle of sessions **Recommendations to others considering TeamViewer:** Need some options for customization and layout change **What problems is TeamViewer solving and how is that benefiting you?** It is helped me a lot during the coronavirus pandemic since all the employees were working remotely. Team viewer was widely used by our tech and IT team to solve any technical glitches or update the system/software of the employees. Thus facilitating the smooth functioning of all the workstation/computers. **Official Response from Ying Qin:** > Hello Rahul, Thank you for sharing your experience with TeamViewer. We're delighted to hear that browser-based screen sharing has been valuable for your IT onboarding process and that it helped your team stay connected and productive while working remotely. It's especially rewarding to know that TeamViewer supported your IT team during the pandemic, helping employees quickly resolve technical issues and keep their devices running smoothly. We also appreciate your feedback regarding large file transfers and customization options. Insights like yours help us continue improving the user experience and enhancing our solutions. Best, Ying/TeamViewer ### 11. Team Viewer Review **Rating:** 4.5/5.0 stars **Reviewed by:** Divyesh C. | Manager of Application Development, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about TeamViewer?** It basically allows the seamless access to the system to which the authorization is provided. This application is used mostly with the clients to look at their system and its issues and resolve it on priority by taking their system access. It reduces the time to resolve the issues and meet the TAT. The application is accessible from any place makes it easier to respond to the clients request and improve the customer experience. **What do you dislike about TeamViewer?** At present nothing such for improvement. Its already on the better path allowing users to have seamless access to the system. **What problems is TeamViewer solving and how is that benefiting you?** It's solving the problem of resolving issues by sitting in one place. Sharing screen and control allows looking at the issue details at a faster rate. **Official Response from Ying Qin:** > Hi Divyesh, Thanks for choosing TeamViewer and liking TeamViewer! TeamViewer always puts Security and Privacy as the top priorities to ensure a satisfactory experience for all TeamViewer users. We are also happy to hear that TeamViewer is a user-friendly remote access solution and screen-sharing tool! At the same time, we strongly encourage you to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions. Hope you enjoy using TeamViewer as always! Best, Ying/TeamViewer ### 12. Wonderful product, very flexible, use over many platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Danny B. | President, Chief Pilot, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about TeamViewer?** Capabilities have stayed the same, at least the functions I use. **What do you dislike about TeamViewer?** Device management seems to be harder to organize, but you can still get there. **Recommendations to others considering TeamViewer:** I respect that TeamViewer is careful about not allowing free users to use their products commercially. Be aware that TV has gotten almost too tough on closing down non-commercial users. Many (MANY) years ago, I had some commercial uses of the application through my employer, but in the last over a decade, I've used TV to support my friends and family. However I suspect because of either the places I've used it from (waiting at a doctor's office was one situation that TV "caught" me) or the number of devices from my family that are connected to my account, TV has at least 3 times made me fill out paperwork to again certify that I'm not a commercial user. This is frustrating and gets in the way of helping a family member probably when they need it most. Again, I respect TV for their need to control this. My warning to potential users: if you're going to use it commercially, respect their license and their business model and accept the cost. It's worth it! And it really will be a pain if you try to use the product commercially but claim you're not. **What problems is TeamViewer solving and how is that benefiting you?** It takes a special skill set to be able to help users on computers, tablets, and phones and visualize what they're seeing and instructing them in each step. TeamViewer allows you to provide the support and see what they're seeing. It saves time and solves problems that might not be fixable any other way. **Official Response from Ying Qin:** > Hello Danny, Thank you for trusting TeamViewer and naming TeamViewer as the best remote access solution! We are thrilled that you have enjoyed using TeamViewer's performance, cross-platform flexibility, and reliability. We appreciate your honest feedback on personal uses and commercial uses with TeamViewer! You may find more information on how personal and commercial users are defined here - https://community.teamviewer.com/t5/Knowledge-Base/How-exactly-is-quot-private-use-quot-defined/ta-p/4712. At other same time, we are happy to help you with any TeamViewer-related questions and discussions in TeamViewer Community (https://community.teamviewer.com/). Looking forward to seeing you in the TeamViewer Community and Happy Connections！ Best, Ying/TeamViewer ### 13. TeamViewer: One Click Away from Easy Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ebini M. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about TeamViewer?** Its best features are its ease of use, reliability, and secure remote access across diverse operating systems. Based on what power users and IT professionals tend to praise most, here’s a breakdown of the specific TeamViewer capabilities I like best—and the “unexpected” benefits that can drastically improve workflow but often go unnoticed. TeamViewer’s standout strength, for me, is the mix of cross-platform compatibility and simplicity. It lets you control computers, tablets, or phones from almost anywhere, without having to deal with complicated router or firewall configurations. 1. Drag-and-Drop File Transfer: This is often the single biggest time-saver in day-to-day work. Instead of clicking the “File Transfer” button (which opens a separate dual-pane window), you can drag a file from your local desktop and drop it directly into the remote screen window. That small difference can save minutes per session by avoiding the “Email Waltz” (zipping files, attaching them to an email, then waiting for the client to download and unzip). For transferring scripts, patches, or single documents, it turns what used to be a multi-step process into one simple gesture. **What do you dislike about TeamViewer?** TeamViewer is a powerhouse, but for many users the biggest “deal-breakers” tend to be its cost and what can feel like aggressive licensing detection. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer Fixes IT and machine issues remotely, drastically reducing equipment downtime and wait times. Resolves employee tech roadblocks without requiring an in-person IT visit, ensuring work continues uninterrupted. It is benefiting me in many ways for instance ,I can instantly log into client or employee devices using the TeamViewer Remote platform to diagnose and resolve tickets. This drastically lowers travel costs and shortens resolution times **Official Response from Ying Qin:** > Hi Ebini, Thank you for your detailed and insightful review! We're thrilled to hear that TeamViewer’s cross-platform compatibility, ease of use, and reliability are supporting your daily workflows so effectively. Your highlight of the drag-and-drop file transfer feature is especially appreciated. It’s great to see how small capabilities can make a big difference in saving time and simplifying processes. We’re also glad to hear that TeamViewer helps you resolve issues quickly, reduce downtime, and minimise travel. These are exactly the efficiencies we aim to deliver. We understand your concerns regarding pricing and licensing detection, and we truly value this feedback. We’ll make sure to share it with our team as we continue to improve the overall experience. Thanks again for taking the time to share such a detailed perspective! Best, Ying/TeamViewer ### 14. Best Remote access software available **Rating:** 5.0/5.0 stars **Reviewed by:** Charles M. **Reviewed Date:** August 05, 2026 **What do you like best about TeamViewer?** I have to manage 40+ employees’ computers regularly for IT issues, software issues and general employee questions. TeamViewer has been a God send to handle those issues quickly and efficiently. I also work remotely and there is absolutely no lag when accessing my office machine to work remotely. It feels like I am sitting right there in front of my own computer! My only complaint is I didn’t like the new interface at first. But slowly over time I adjusted and things are running smoothly. If you need a robust remote access software TeamViewer is the best purchase you can make. I have been using it for over 6 years and it has never failed me… not even once. **What do you dislike about TeamViewer?** I was not a fan of the new interface. It took me a while to migrate all my PC’s over but once I did things went as smooth as silk. I guess sometimes, when you reach my age you don’t like change! **What problems is TeamViewer solving and how is that benefiting you?** Being able to remotely control and fix IT or software issues without leaving my desk or home! ### 15. The go-to solution for remote desktop connection **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandre W. | Fondateur **Reviewed Date:** August 04, 2026 **What do you like best about TeamViewer?** It is extremely straightforward, easy to install, maintain, use. Just download the free installer on their website and go! As easy as that. I deal with 100+ computer from dozens of installation all around the world, and Teamviewer make it extremely easy. From the installation, that do not require installing individual licenses on specific computers, to the use, which if you ever used the free version of Teamviewer, you understand immediately. For complex installation, you can save the Teamviewer ID and password on your account, and different people in your company can have different accesses, making the maintenance of installation a breeze. To me, Teamviewer is my everyday tool and is a no brainer for anybody that needs to maintain large parks of computers, maintain remote installations etc. I would recommend it to anybody that need to access a computer remotely or want / need to maintain / use any computer remotely. **What do you dislike about TeamViewer?** One little con regarding remote work, the video is not 100% continuous / seamless, meaning if you want to watch a video, there will be lost frames and you will not be able to see it with a good quality, as the use case is not to look at videos remotely but to do work / access a computer. This might sound obvious to users of the software but it is worth mentioning. Also, in the improvement section, I would note that the upload / download feature is mostly for files under 50Mo, for anything above 100-200Mo I would typically upload it somewhere online and use the link to download it outside of Teamviewer. **What problems is TeamViewer solving and how is that benefiting you?** It is a no brainer for anybody that needs to maintain large parks of computers, maintain remote installations etc. I would recommend it to anybody that need to access a computer remotely or want / need to maintain / use any computer remotely. **Official Response from Valeria Di Prisco:** > Hi Alexander, Thank you so much for your detailed review. We're delighted to hear that TeamViewer has become an essential part of your daily workflow and that its straightforward setup, ease of use, and centralized device management help you efficiently support installations worldwide. It's especially rewarding to know that features such as device access management and shared visibility across your team are helping simplify the maintenance of large device environments. We truly appreciate your recommendation and your trust in TeamViewer. We also appreciate your feedback regarding video performance and larger file transfers. Insights from experienced users like you help us better understand different use cases and workflows. Thank you for your recommendation and for making TeamViewer part of your everyday work. All the best, Valeria/TeamViewer ### 16. Robust—When It Works **Rating:** 2.5/5.0 stars **Reviewed by:** Jake K. **Reviewed Date:** August 04, 2026 **What do you like best about TeamViewer?** TeamViewer provides powerful capabilities and intuitive control. I enjoy the file management interface in the agent's client that allows us to copy in and delete technician-use-only files. I also appreciate how easy it is to guide users to download and launch the Quick Support client. **What do you dislike about TeamViewer?** Teamviewer tends to be a bit fragile. Often times, my team will receive errors while attempting to connect to a customer's client that can only be resolved by restarting the agent's TeamViewer client. Inevitably, their client has updated in the background and will not function until manually relaunched in this way. I also have given up on using it as a Remote Desktop. I have not been able to successfully configure access to managed devices with either a dedicated password or 2FA. This is unfortunate because it was my go-to recommendation to customers that need to operate our software remotely (Windows RDP is not feature-rich enough to support all functions of our software). It seems like the latest major update has shifted away from our use case. **What problems is TeamViewer solving and how is that benefiting you?** We work with end users that have a wide variation in computer literacy. TeamViewer is most often accessible enough that we can guide them to grant us access to solve problems that would be insurmountable over phone or email support alone. ### 17. Reliable Remote Support That Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about TeamViewer?** TeamViewer makes it easy to remotely connect to an employee's computer and troubleshoot issues in real time. I use it daily to support contact center agents with Workforce Management (WFM) and contact center applications, resolve audio and headset issues, and assist with password resets. Instead of trying to walk someone through technical steps over the phone or chat, I can quickly see the issue, make the necessary changes, and get them back to work. The connection process is straightforward, and it's been a dependable tool for supporting a remote workforce. **What do you dislike about TeamViewer?** The only downside I've experienced is that performance can occasionally be impacted by the user's internet connection, which can cause lag during a remote session. There can also be a slight learning curve for users who have never joined a TeamViewer session before, but once connected, the experience is generally smooth and reliable. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer helps us resolve technical issues quickly without needing to be physically present. It allows me to remotely troubleshoot software issues, fix audio and headset problems, reset passwords, and assist agents with contact center and WFM applications in real time. This significantly reduces downtime for our agents, minimizes disruptions to operations, and improves the overall support experience. Being able to resolve most issues during a single remote session saves time for both the support team and the employees, allowing everyone to stay productive. **Official Response from Ying Qin:** > Hi TeamViewer user, Thank you for sharing such detailed feedback! We're delighted to hear that TeamViewer helps you support agents efficiently and resolve issues in real time. It's especially rewarding to know that features like remote troubleshooting help reduce downtime and keep employees productive. We also appreciate your comments regarding connectivity challenges and the onboarding experience for first-time users. Feedback like yours helps us continue improving the experience for both IT teams and end users. Thank you for choosing TeamViewer! Best, Ying/TeamViewer ### 18. TeamViewer Makes Remote Support Easy and Smooth **Rating:** 4.5/5.0 stars **Reviewed by:** Nidumollu L. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about TeamViewer?** What I like most about TeamViewer is how easy it is to use without feeling overly complicated. I’ve used it for helping friends and family fix issues on their computers, and the connection process is usually quick and smooth. The interface is simple enough that even people who aren’t very tech-savvy can follow along. **What do you dislike about TeamViewer?** One thing I dislike about TeamViewer is that the pricing for premium plans also feels a bit expensive for individual users or small teams. Another downside is that performance can occasionally lag on slower internet connections, especially during high-quality screen sharing or large file transfers. There are also times when updates or security prompts interrupt quick access, which can be frustrating when you need fast remote support. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer helps solve the problem of providing fast and reliable remote access and technical support without needing to be physically present. It allows me to troubleshoot issues, guide users, transfer files, and access devices from anywhere, which saves a lot of time and effort compared to explaining solutions over calls or messages. The biggest benefit is reduced downtime and improved productivity, since problems can be fixed quickly in real time and work can continue smoothly even when devices or team members are in different locations. **Official Response from Valeria Di Prisco:** > Hello Nidumollu, Thank you for sharing such a detailed and thoughtful review. We truly appreciate it! It’s great to hear that TeamViewer’s ease of use and simple interface make it accessible for everyone, even when supporting friends and family. We’re glad the connection process is seamless and enables you to deliver quick, hassle-free support while keeping everything running efficiently across locations. We also appreciate your honest feedback on pricing. We understand that affordability is an important factor, especially for individuals and small teams, and your input is valuable as we continue refining our plans to meet different needs better. Regarding the occasional lag and interruptions, you mentioned, we understand how disruptive that can be—especially when timely support is critical. To help improve performance, we recommend ensuring both devices are running the latest version of TeamViewer from our website. Restarting the devices and, if possible, resetting the Wi‑Fi/router can also help stabilize the connection and reduce latency. We hope these tips will help you with future connections. Best, Valeria/TeamViewer ### 19. Use this title: Easy, Reliable, and Secure Remote Access **Rating:** 3.5/5.0 stars **Reviewed by:** Kalpit M. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2026 **What do you like best about TeamViewer?** What I like most about TeamViewer is its ease of use and reliable remote access. It allows me to connect to remote devices quickly, troubleshoot issues efficiently, transfer files securely, and provide technical support without being physically present. The connection quality is stable and the interface is user-friendly. **What do you dislike about TeamViewer?** The main drawback is the pricing, which can be high for individuals or small businesses. Occasionally, updates require a restart, and connection performance can vary on slower networks. Overall, these issues are minor compared to the value it provides. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer helps us resolve technical issues remotely, which reduces downtime and removes the need for on-site visits. It allows us to troubleshoot faster, collaborate more effectively, and save time overall, helping keep our business operations running smoothly. **Official Response from Valeria Di Prisco:** > Hello Kalpit, Thank you for taking the time to share your detailed feedback. We're delighted to hear that TeamViewer's ease of use, reliable remote access, secure file transfer capabilities, and stable connection quality help you troubleshoot issues efficiently and support your team remotely. We also appreciate your comments regarding pricing and occasional performance variations on slower networks. To help ensure the best possible experience, we recommend keeping TeamViewer updated on all connected devices, as updates often include performance and usability improvements. It's great to know that TeamViewer helps reduce downtime, eliminate unnecessary on-site visits, and keep your business operations running smoothly. Best regards, Valeria/TeamViewer ### 20. Simple and Reliable, but Getting Too Expensive **Rating:** 4.5/5.0 stars **Reviewed by:** shresth k. | data analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2026 **What do you like best about TeamViewer?** What I like best about TeamViewer is that it usually just works without turning setup into an IT project. You send someone an ID and password, connect, and you're in. That simplicity is honestly the main reason it became so popular in the first place. Even non-technical people can figure it out in a few minutes. I also think its cross platform support is genuinely strong. Windows, Mac, android it handles mixed-device environments better than a lot of competitors. For remote support, especially helping family members or clients, that matters more than flashy features. I wouldn't pretend its perfect. A lot of users complain about pricing becoming aggressive over the years, random commercial use detected warnings, and occasional lag or connection drops. Those criticisms seem pretty consistent across reviews and Reddit discussions. **What do you dislike about TeamViewer?** What I dislike most about TeamViewer is its pricing and licensing system. The software itself is easy to use, but the constant subscription push and random “commercial use detected” flags can make the experience frustrating, especially for personal users. Performance can also feel inconsistent at times, with occasional lag or connection drops during remote sessions. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer solves the problem of remote access and technical support without needing physical access to a device. Instead of traveling or explaining fixes over a phone call, I can instantly connect to another computer, troubleshoot issues, transfer files, or access my own system from anywhere. That saves a lot of time and makes remote work and support far more practical. It also helps when working across different devices and locations. I can access files, software, or systems remotely without depending on complicated vpn setups, which makes work more flexible and efficient. **Official Response from Valeria Di Prisco:** > Hello Shresth, Thank you for taking the time to share such a detailed and thoughtful review. It is great to hear that you value the simplicity of connecting, the ease of use for non-technical users, and the strong cross-platform support. Being able to quickly access devices and provide remote help without complex setup is exactly what we aim to deliver, especially across different systems and locations. We also understand your concerns regarding pricing, performance consistency, and the limitations you mentioned. Sometimes, TeamViewer may mistakenly flag personal use as commercial. We apologize for the inconvenience. You can learn more here: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ If needed, you can request an ID reset here (please include all IDs): https://www.teamviewer.com/reset For performance issues like lag or drops, please ensure both devices are updated to the latest version, then try restarting them and your WiFi router. Thank you again for your balanced perspective and for using TeamViewer to support your remote access needs. Best regards, Valeria/TeamViewer ### 21. A way for we to be everywhere at once. **Rating:** 5.0/5.0 stars **Reviewed by:** Tim W. **Reviewed Date:** July 31, 2026 **What do you like best about TeamViewer?** TeamViewer allows me to access our sites and run operations without having to be there physically. I no longer need to drive from plant to plant to fix computer problems or change program settings. If a plant goes down or has an issue, I can log into that plant in seconds to troubleshoot and identify the problem. And when I’m not in front of my computer, I can do the same from my phone. Also, having the ability to start and stop equipment from their phones has been a real game changer for my operators during maintenance and repairs. **What do you dislike about TeamViewer?** While the new TeamViewer interface works well and looks very appealing, I feel it isn’t as user-friendly as the older interface. Some features that used to be easy to access now take extra mouse clicks to reach. It’s not a huge issue, but it still makes certain tasks take a little longer than they used to. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer solves the problem of having four plants and only one of me. It allows me to be everywhere I need to be with the push of a button. Because of that, we’ve had less downtime and can spot the small issues faster, before they turn into bigger ones. **Official Response from Ying Qin:** > Hi Tim, Thank you for your review and for sharing how TeamViewer supports your operations. We're pleased to hear that TeamViewer helps you manage and troubleshoot systems across multiple sites, reduces travel requirements, and enables faster responses to issues when they arise. It's great to know these capabilities have contributed to reduced downtime and improved operational efficiency. We also appreciate your feedback regarding the new interface and the additional clicks required for some tasks. Insights like yours help us continue improving the user experience. Best, Ying/TeamViewer ### 22. Perfect for Remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Mason W. **Reviewed Date:** July 30, 2026 **What do you like best about TeamViewer?** Teamviewer allows me to seamlessly and securely access our customer's computers, facilitating easy and secure technical support and training. The Copy-paste function between mine and my customer's computers has become invaluable to me, and with the ability to save an entire library of remote computers easily TeamViewer has become synonymous with my employer's remote support system. **What do you dislike about TeamViewer?** The only thing I dislike about teamviewer is that every now and then a connection can be quite slow, I suspect due to the secure proxy that TeamViewer might use to connect. Every now and then I have to resort to a lesser, harder to use remote-connection product from another company purely to connect to some customers to avoid a 10 second delay on my mouse, something that does not happen on other remote access software via the same connection. It would be great to have a way around this scenario. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer solves the problem of visual-based learning and communication. Customers often call us with little information on their issues, or little understanding of where to look to achieve their outcome -> Our customers know that TeamViewer is standing by at any time to allow us to jump on and identify the problem immediately, or be able to show them a function of our software in their own context rather than simply providing instructions or a tutorial from some stranger's computer! **Official Response from Valeria Di Prisco:** > Hi Manson Thank you for your detailed review. We're delighted to hear that TeamViewer has become such an important part of your remote support workflow. It's great to know that secure remote access, file sharing through copy and paste, and the ability to manage your library of devices are helping you support customers efficiently. We also appreciate your feedback regarding occasional latency during some connections. To help ensure the best possible performance, we recommend verifying that both sides of the connection are running the latest version of TeamViewer. Keeping all devices up to date can help provide the most consistent remote experience. Thank you for sharing your experience and insights with us. Best regards, Valeria/TeamViewer ### 23. Excellent remote software, if slightly bloated **Rating:** 4.0/5.0 stars **Reviewed by:** Neal T. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about TeamViewer?** TeamViewer is excellent remote software. Device and user management is good and simple to use. Security is also solid, and can be set as high as you wish. Moving files to remote machines is a breeze, and the multiple monitor support is great. You can view multiple monitors the way want to see them rather than being stuck with one method. We support computers and users across a large geographical area, and TeamViewer lets us do it quickly. **What do you dislike about TeamViewer?** TeamViewer decided to bundle a bunch of computer management tools, which of course are at extra cost. Frankly, better tools are available elsewhere. The management tools bloat the interface and can make it difficult to find the remote control. The new interface is similarly bloated and is a giant step backwards, burying commonly used items in sub-menus. Fortunately, one can still use the old interface; **What problems is TeamViewer solving and how is that benefiting you?** Like I said, we cover a large area, and the ability to remote in and fix things is so much better than driving a few hours for a simple fix. **Official Response from Valeria Di Prisco:** > Hi Neal, Thank you for your thoughtful review. We're delighted to hear that TeamViewer helps your team provide efficient remote support through features such as device and user management, secure file transfers, flexible multi-monitor views, and customizable security settings. We also appreciate your detailed feedback regarding the interface and the additional management features. If you would like to share more details about these topics or suggestions, we invite you to visit our Community at https://community.teamviewer.com, where you can connect with our experts and other users. We hope to see you there! Have a great day! Valeria/TeamViewer ### 24. Some Snags but overall Good **Rating:** 4.0/5.0 stars **Reviewed by:** Ash G. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about TeamViewer?** I like that I can keep my entire fleet within this service and provide remote support when needed. Enrolling devices was generally straightforward. Support was quick to jump on a call with me to make sure that I understood how to resolve the issues that I had post my onboarding call. **What do you dislike about TeamViewer?** There are a few things that I do not like. The initial onboarding call was sped through. I understand that support knows the services front and back, but as a new user, I wish it would have been a little slower and included a test device to enroll. I use linux and the web works well 90% of the time but that other 10% is really felt when I am trying to connect to a device. I'm on Debian Linux and using Wayland, I cannot seem to get it to connect (yes, its in Beta). Can I change my session? Yes, but I have all my configs and do not want to lose that switching between X11/Wayland etc. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer allows me to get hands on with a device. Do you know how hard it is to get someone to find the settings button on a Chrome browser? It's so much easier to just take control and breeze through tickets. **Official Response from Valeria Di Prisco:** > Hello Ash, Thank you for sharing your experience. We're glad to hear that TeamViewer helps you manage your devices effectively and makes it easier to provide remote support when users need assistance. We're also happy to know that our support team was able to help you resolve questions quickly. We appreciate your feedback about the onboarding process and your observations regarding Linux and Wayland. Insights from users like you are valuable and help us understand how TeamViewer performs across different environments and workflows. It's rewarding to hear that TeamViewer is helping you resolve tickets more efficiently by giving you direct access to the devices you support. Best regards, Valeria/TeamViewer ### 25. Reliable Remote Support Tool for Daily IT Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about TeamViewer?** What I like most is how quickly it connects you to end users with minimal friction. The setup is straightforward, and even non-technical users can follow the steps without much hand-holding. Session stability is generally solid, even on less-than-ideal networks, which is critical when working remotely across different sites or while traveling. File transfer, multi-monitor support, and the ability to elevate sessions on the fly make it practical for real-world troubleshooting. It’s also a big plus that you don’t need a complex VPN setup to reach client machines. **What do you dislike about TeamViewer?** The ticket-based support experience could be improved. Response times and issue handling aren’t always as efficient or consistent as I’d expect. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer solves the problem of supporting users and devices remotely without wasting time on travel, VPN setup, or complicated access steps. In practice, this helps me by speeding up support, reducing downtime, and allowing me to troubleshoot issues directly on the user’s machine from anywhere. The biggest value for me is efficiency overall: fewer delays, less operational friction, and better response times for end users. **Official Response from Ying Qin:** > Hi There, Thank you for sharing your experience with TeamViewer. We're pleased to hear that the platform helps you quickly connect with end users, troubleshoot issues efficiently, and provide support without the need for complex VPN configurations. We appreciate your positive feedback on session stability and ease of use, as well as your comments regarding the support experience. Thank you for taking the time to provide such balanced and detailed feedback. Best, Ying/TeamViewer ### 26. It does everything at a high level **Rating:** 4.0/5.0 stars **Reviewed by:** Chris H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about TeamViewer?** It just works, yes, it has issues sometimes, but its usually easy to talk the customer through getting it running again, then it works, if its run at start up, you can answer the UAC Prompts which other programs just show a black screen, the management interface is good, search and group computers **What do you dislike about TeamViewer?** It sometimes crashes, or fails to update properly leaving it not running, but you can usually talk the person through getting the Quick Support to get you connected. Like every other program, they update the main interface with out seeming to ask anyone, which is annoying, it would be nice if we can just stick with them improving issues in the current version rather than implementing new features that just dont seem to have been thought out or work properly We are currently stuck with half our devices in a managed state and half in the legacy state, thank god for the search function and the ability to delete devices is currently not 100£ working which is annoying **What problems is TeamViewer solving and how is that benefiting you?** None that I can think of **Official Response from Ying Qin:** > Hi Chris, Thank you for taking the time to share such detailed feedback. We're pleased to hear that TeamViewer continues to support your remote support work and that features such as UAC prompt handling, device search, and the management interface help you stay productive. We also appreciate your candid feedback regarding application stability, interface changes, and device management. Thank you for sharing these observations and experiences with us. Feedback from experienced users like yourself helps us better understand how TeamViewer performs in day-to-day operations. Best, Ying/TeamViewer ### 27. Reliable and Secure Remote Access Solution for Daily Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Al B. | Privée **Reviewed Date:** July 29, 2026 **What do you like best about TeamViewer?** TeamViewer is an excellent remote access solution that we use every day to support our customers. It provides fast, stable, and secure connections, which is essential when working on high-security access control systems. The software is easy to deploy, user-friendly, and allows us to troubleshoot issues quickly without traveling on-site. We also appreciate its unattended access feature and compatibility across multiple operating systems. **What do you dislike about TeamViewer?** The main drawback is the new interface. The previous computer and device list was more readable and easier to navigate, especially when managing a large number of customer systems. While the new design looks modern, it requires more clicks and makes it slightly less efficient for daily use. **What problems is TeamViewer solving and how is that benefiting you?** We use TeamViewer daily for: Remote support and troubleshooting for customers Maintenance of high-security access control systems Remote configuration and software updates Monitoring and assisting customer installations Providing fast technical support while reducing travel time and downtime Overall, TeamViewer is a reliable and secure tool that has become essential to our customer support operations. **Official Response from Ying Qin:** > Hi TeamViewer user, Thank you for sharing your experience with TeamViewer. We're pleased to hear that our remote access solution has become an essential part of your customer support operations and helps your team troubleshoot issues, maintain installations, and support customers efficiently. We appreciate your comments about the new interface and understand the importance of being able to navigate customer systems quickly and effectively. Thank you for taking the time to share both your positive experience and your constructive feedback. Best, Ying/TeamViewer ### 28. Support for ERP users **Rating:** 5.0/5.0 stars **Reviewed by:** Dean B. | Sales **Reviewed Date:** July 29, 2026 **What do you like best about TeamViewer?** TeamViewer is really easy to use. A client calls me, reads out their ID and password, and I connect to their computer instantly. I can navigate their screens, see exactly what the client is doing, and help them with whatever they are stuck on. My team and I have been using TeamViewer for about ten years, and we have never experienced a connection drop. Even clients who don't have TeamViewer installed yet can easily download and set it up. The device list is also a useful feature for connecting to devices we access frequently; it allows for faster connections without the client needing to read out access details. In addition to PCs, we also use TeamViewer to connect to Android devices running our WMS application. **What do you dislike about TeamViewer?** The only thing I would add is the ability—if the user has multiple monitors—to have those monitors displayed simultaneously across multiple monitors on my end as well. **What problems is TeamViewer solving and how is that benefiting you?** Since my job involves providing support for the Pantheon ERP system, TeamViewer is a crucial tool that allows me to easily connect to client computers. In 99% of cases, this is sufficient to resolve an issue, clarify a client's query, or correct an error they have made. **Official Response from Ying Qin:** > Hello Dean, Thank you for your fantastic review and for trusting TeamViewer for the past ten years. We're delighted to hear that TeamViewer continues to help you support ERP users efficiently through reliable connections, easy setup, and quick access to client devices. It's especially rewarding to know that TeamViewer plays such an important role in helping you resolve issues, answer questions, and support your clients remotely. We also appreciate your feedback regarding multi-monitor workflows and thank you for sharing your suggestion. Best, Ying/TeamViewer ### 29. Great and Fast Set up **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security **Reviewed Date:** July 29, 2026 **What do you like best about TeamViewer?** TeamViewer is incredibly easy to set up and get running instantly. The quick-support module allows me to connect to clients and colleagues within seconds without them needing a complex installation. The interface is intuitive, and features like file transfer, clipboard sharing, and cross-platform connectivity (connecting from Windows to Mac or mobile) work very reliably during standard support sessions. **What do you dislike about TeamViewer?** The pricing model has become quite expensive for smaller teams and occasional users over the years. Additionally, the performance and screen-refresh rate can drop significantly if either side has a suboptimal internet connection, leading to noticeable input lag. I also find the frequent pop-ups and license reminders a bit intrusive when ending a session. **What problems is TeamViewer solving and how is that benefiting you?** It solves the issue of troubleshooting technical problems for remote employees and clients who are not tech-savvy. Instead of explaining steps over the phone, I can directly take control of the machine. This saves our team hours of communication and speeds up resolution times for IT tickets. **Official Response from Ying Qin:** > Hi TeamViewer user, Thank you for your thoughtful review. We're pleased to hear that TeamViewer's ease of setup, QuickSupport capabilities, and cross-platform functionality help your team provide efficient remote support. It's great to know that these features allow you to resolve technical issues faster and simplify support for users who may not be comfortable troubleshooting on their own. We also appreciate your feedback regarding pricing, connectivity-related performance, and license notifications. Customer feedback plays an important role in helping us improve the user experience. Best, Ying/TeamViewer ### 30. Reliable Remote Access for Distributed Library Kiosks **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about TeamViewer?** Reliable unattended remote access for Windows kiosk PCs, easy deployment, works across many different network architectures without complex VPN setup, and generally stable performance for daily support tasks. **What do you dislike about TeamViewer?** Occasionally, a device shows as online but cannot be reached. In some cases, the issue resolves itself after waiting a few hours; in others, it may require a restart or local intervention. This is inconvenient when supporting unattended kiosk machines. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer solves the problem of supporting remote Windows PCs (but ) and public kiosk machines without needing to travel to each location. As the only person using it in my company, it allows me to troubleshoot, maintain, and access devices remotely, saving time, travel costs, and reducing kiosk downtime. It is particularly helpful because most issues can be resolved from anywhere, even across different network environments. This helps me keep the library kiosks operational and respond to problems more quickly. I am also experimenting with Linux systems and IoT endpoints. TeamViewer’s support for Linux and embedded-device remote access makes it useful for testing and managing these devices from a central location, alongside the Windows systems I support daily. **Official Response from Ying Qin:** > Hi There, Thank you for your thoughtful review. We're pleased to hear that TeamViewer's unattended access, easy deployment, and cross-network connectivity help you support library kiosks and remote devices while saving time and travel costs. We appreciate you also highlighting the occasional connectivity issue when a device appears online but cannot be reached. We understand the impact this can have in unattended environments, and we're grateful for the feedback. It's great to hear that TeamViewer is supporting both your daily Windows administration tasks and your experimentation with Linux and embedded devices. Best, Ying/TeamViewer ### 31. Reliable remote support with strong security and management features **Rating:** 4.0/5.0 stars **Reviewed by:** Kai R. **Reviewed Date:** July 28, 2026 **What do you like best about TeamViewer?** TeamViewer provides a reliable and straightforward way to support customers and manage remote systems. Connections are usually established quickly, even across different networks and without complex firewall configuration. I particularly value the central device management, unattended access and the ability to secure company accounts with multi-factor authentication. It is a useful tool for daily IT support, especially when managing many different customer environments. **What do you dislike about TeamViewer?** The licensing model and pricing can be difficult to understand and comparatively expensive, especially when additional users, channels or management features are required. The management interface has also become quite complex over time, and some settings are not always located where you would expect them. Occasionally, device assignments or account permissions require more administrative effort than necessary. I personally prefer the classic interface and usually switch back to it whenever possible, as I find it clearer and more intuitive. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer enables us to deliver remote support across many different customer environments without the need for complex VPN or firewall configurations. It lets us troubleshoot systems, perform maintenance, and assist users quickly, even when no technician is on site. As a result, we can reduce response times, avoid unnecessary travel, and help minimize downtime for our customers. Unattended access and centralized device management also make recurring administrative tasks more efficient and easier to manage. **Official Response from Ying Qin:** > Hello Kai, Thank you for your thoughtful review. We are pleased to hear that TeamViewer provides reliable remote support, especially when managing multiple customer environments without complex VPN or firewall configurations. It is wonderful to know that unattended access and centralized device management help make recurring administrative tasks more efficient. We also value your feedback about the management interface and your preference for the classic experience. We understand the importance of a clear and intuitive workflow and appreciate you sharing your perspective. Thank you for choosing TeamViewer and for highlighting the benefits it brings to your organization and customers. Best regards, Ying/TeamViewer ### 32. Usually works, but the new version can have connection issues **Rating:** 3.5/5.0 stars **Reviewed by:** Thomas M. | ICT **Reviewed Date:** July 31, 2026 **What do you like best about TeamViewer?** The abillity to support someone from a distance. To transfer files to and from them when needed. **What do you dislike about TeamViewer?** Connection problems, new version feels a lot more complicated and takes up a lot more of the screen. And the fact that there's no "simple" version at a lower price. I only need, remote control, file transfer, and the abillity to keep a few hundred computers in my "phone-book". I don't do meetings, communicatie with the user via Teamviewer, etc. AI featues also don't interest me. A lot of my customers are individuals, not companies. So keep it simple. Also, getting a meeting with an account manager is really difficult, being a small customer and all. I have been using TV for more than 10 years now, it feels the company has gotten so big, that all personal attention has left the building. **What problems is TeamViewer solving and how is that benefiting you?** I usually do user-support, and computer maintenance remotely. **Official Response from Valeria Di Prisco:** > Hello Thomas, Thank you for your detailed review and for being a TeamViewer user for more than 10 years. We're pleased to hear that TeamViewer continues to help you provide remote support and maintenance, and that features such as remote control, file transfer, and easy access to your devices remain valuable to your daily work. We also appreciate your candid feedback regarding the connection experience, pricing options, and the current interface. We understand your preference for a streamlined experience focused on the features you use most. To help achieve the best possible connection performance, we recommend that both sides of the connection run the latest version of TeamViewer. If you'd like to become more familiar with the current interface and its features, you may find our user guide helpful: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ Thank you for sharing your perspective and your continued trust in TeamViewer. Best regards, Valeria/TeamViewer ### 33. Best Remote control & File Sharing App **Rating:** 4.0/5.0 stars **Reviewed by:** Mayank G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about TeamViewer?** TeamViewer is the best app for remote desktop connections. Just share TeamViewer ID and password of the person you want to take control of pc. That's it. The best part is that it keeps changing your password whenever you close and start the application, so the security is also maintained, or else anyone can connect to your pc any time. Also, in their new update, you can copy and paste data directly from 1 pc to another. **What do you dislike about TeamViewer?** A few security issues were present, but TeamViewer solved them by generating or refreshing passwords at set intervals, so now your password changes at regular intervals. Costs are high after the free plan; the free plan allows only 3 devices to be remotely controlled after logging in. **What problems is TeamViewer solving and how is that benefiting you?** We just need to sign in from 1 account on all our devices having team viewer application, then we can directly connect remote desktop without any id and password, but in the free plan, only 3 devices can be connected. **Official Response from Valeria Di Prisco:** > Hello Mayank, Thank you for sharing your experience with TeamViewer. We’re happy to hear that you find TeamViewer easy to use and reliable for remote desktop connections. It’s great that features like ID-based access, automatic password changes, and secure copy‑paste between devices are working well for you. We also appreciate your feedback regarding past security concerns and pricing. Security is a top priority for us, and we’re pleased that improvements, such as regularly rotated passwords, have helped address those concerns. Your comments on the free plan and device limits are well noted. Feedback like this helps us better understand how users experience our plans and where we can continue to improve. Best regards, Valeria/TeamViewer ### 34. Retired Director of IT Department with the local government. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** July 16, 2026 **What do you like best about TeamViewer?** Good secure remote computer support application. **What do you dislike about TeamViewer?** My licenced TeamViewer software is always installed on the only two laptops I own one with Windows 11 Pro and the other one with Windows 10 Pro. So, I do not understand how I would have exceeded the three devices threshold. And the only time I would have to uninstall the TeamViewer software is if I am rebuilding the laptop or TeamViewer malfunctioned, and I had to do uninstall and re-install the TeamViewer program. Usually, this action will resolve any problem causing the TeamViewer to malfunction. **What problems is TeamViewer solving and how is that benefiting you?** I am a 73-year-old retired computer science engineer, and I help only my family and I am not running a business at all. They are aged between 70- and 93-year-old. And as you may appreciate it, they are not computer friendly at all, and they need hand holding to watch a video or play a card game. **Official Response from Ying Qin:** > Hi TeamViewer user, Thank you for sharing your experience with TeamViewer. We are glad to hear that you value the security and reliability of the application for providing remote support to your family. We also appreciate your feedback regarding the device limit concern. As this relates to a licensing-specific situation, we recommend contacting Customer Support so they can review your individual setup and provide guidance. It's wonderful to hear that TeamViewer helps you stay connected and assist your family members with their everyday computer needs. Best, Ying/TeamViewer ### 35. Fast, Smooth Remote Access That Makes Helping Friends Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian B. | Unemployed, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about TeamViewer?** I like the ability to be on my friend's computer without having to actually be there. I like the remote ability to log in and do what I need to do to help them. Logging in with the ID and password is easy enough. It fast and smooth. I like the ability to turn the desktop background on or off. Have not used the paid subscription, as I only use the free version. I also have not needed to use the support part of the software either. And as far as I'm aware, there's no AI / Intelligence in TeamViewer. **What do you dislike about TeamViewer?** Transferring files can be tedious, depending on how many and how large the files are. And if you're using a software like Teams, Zoom, or Battlenet to talk to the person on the other end, it causing an echo making it hard to talk. They don't hear it, but you do. **What problems is TeamViewer solving and how is that benefiting you?** None known. **Official Response from Valeria Di Prisco:** > Hello Adrian, Thank you so much for your review and for sharing your experience. Glad to hear TeamViewer makes it easy and smooth for you to help friends remotely. We understand how frustrating audio echo can be when you’re already using tools like Teams, Zoom, or Battle.net for calls. This usually happens because audio is enabled in both applications. To avoid this, you can disable audio in TeamViewer by going to Settings → Advanced → Remote Control and turning off “Play computer sounds and music” and Voice over IP, if enabled. That way, you can keep using your preferred app for talking while TeamViewer handles only the remote control, eliminating echo and improving collaboration. We hope this tip will be helpful in your next connections. Have a nice day! Valeria/TeamViewer ### 36. Does good remote support, but overpriced, lack of innovation along with really slow new UI interface **Rating:** 0.5/5.0 stars **Reviewed by:** Gerald H. | IT Dept., Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about TeamViewer?** It works and generally does what a remote support tool should. Most of the time at least. **What do you dislike about TeamViewer?** Long load times of the QuickSupport, unreliability across reboots (works most of the time but not always), incredibly slow and horrible new UI that is forced upon the users. Constant price increases and absolute no new features in the last 5 years that have actually improved the product. **What problems is TeamViewer solving and how is that benefiting you?** Helping users without being on site. I've been paying for Teamviewer since at least 2011 (earliest Invoice I found in my bookkeeping) and it was a game changer at the time, when no their alternatives existed (unlike today). **Official Response from Ying Qin:** > Hi Gerald, Thank you for sharing such detailed feedback, and especially for being a TeamViewer customer for so many years. We truly appreciate the trust you have placed in us since the early days of remote support. We are sorry to hear that your recent experience has not matched the reliability and speed you expect from TeamViewer. Long QuickSupport load times, inconsistent behavior across reboots, and a slow UI can all make remote support more difficult, and we understand how frustrating that can be. Your comments about pricing and product value are also important. Feedback from long-term users like you helps us better understand where the experience needs to improve. If you are open to it, we recommend contacting our Support team at https://www.teamviewer.com/en/global/support/customer-support/ with details about the QuickSupport loading and reboot reliability issues so they can help investigate your setup more closely. Thank you again for your honest feedback. We appreciate your long-standing support and will continue using input like this to improve the TeamViewer experience. Best, Ying/TeamViewer ### 37. Quick Setup with Seamless Remote Access **Rating:** 4.0/5.0 stars **Reviewed by:** Nehal D. | Lead Analyst, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2026 **What do you like best about TeamViewer?** I like how quick it is to connect with TeamViewer without needing a complicated setup process. Even nontechnical users can usually join sessions easily, which is great. I find the file transfer and screen sharing features work very smoothly, especially during urgent situations when quick access to reports or systems is needed. The setup has been very smooth, and even nontechnical people can set it up easily without complications. **What do you dislike about TeamViewer?** One thing that could improve is the licensing or the pricing side, which sometimes feels a bit restrictive for smaller teams. There were also a few occasions where the connection lagged on weaker Internet networks. **What problems is TeamViewer solving and how is that benefiting you?** I use TeamViewer for coordinating with offshore teams, connecting quickly without a complicated setup, smooth file transfer and screen sharing, and easy access during urgent situations. **Official Response from Ying Qin:** > Hi Nehal, Thank you for sharing such a detailed review. We’re glad to hear that TeamViewer is helping you connect quickly with your offshore teams and that features like file transfer and screen sharing are supporting you in urgent situations. Making remote access simple and accessible, even for nontechnical users. It is exactly what we aim for. We also appreciate your feedback on licensing and performance on weaker networks. This is valuable input as we continue to refine both our pricing structure and connection stability across varying environments. Thanks again for your insights! They help us keep improving. Best, Ying/TeamViewer ### 38. Innovative Company with a Collaborative Work Environment **Rating:** 4.5/5.0 stars **Reviewed by:** Avadhut G. | Production Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about TeamViewer?** The company is known for developing cutting-edge remote connectivity solutions, and it fosters a culture of collaboration, continuous learning, and professional growth. I also appreciate its strong focus on technology and employee development, along with its commitment to creating products that make a real impact for customers around the world. **What do you dislike about TeamViewer?** Communication between teams could be more transparent and efficient at times, as it isn’t always as clear or streamlined as it could be. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer makes remote access and collaboration straightforward and secure. It lets people work remotely, provide technical support, and resolve IT issues from virtually anywhere, which saves time, cuts down on travel, and helps boost productivity. **Official Response from Valeria Di Prisco:** > Hello Avadhut, Thank you for sharing your feedback. We're pleased to hear that you value TeamViewer's remote connectivity solutions and that the focus on collaboration, innovation, and professional growth stands out to you. It's especially rewarding to know that the impact our products have on customers is something you appreciate. We also value your feedback regarding communication and transparency. Feedback like yours helps highlight opportunities to improve collaboration and the overall experience further. It's great to hear that TeamViewer is helping make remote access, technical support, and collaboration more efficient while saving time and increasing productivity. Best regards, Valeria/TeamViewer ### 39. Safe and secure for online Support **Rating:** 5.0/5.0 stars **Reviewed by:** Khalid T. | Chief Risk Officer (CRO), Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2022 **What do you like best about TeamViewer?** Team viewer include Ai assistant which suggest fixes for common problems, i can use local camera on remote pc. **What do you dislike about TeamViewer?** Instead of only identifying problems TeamViewer could detect common windows issue automatically, fix printer, service problems with one click. **What problems is TeamViewer solving and how is that benefiting you?** I am a District co-ordinator in CSC e-governance India limited (Ratnagiri District) and handle Educational Vertical where I have to provide technical support to our VLE's and I do this with TeamViewer also I had to arrange various Virtual Meetings with them so with Remote access and meeting Feature I do both works with same software anytime and anywhere. ### 40. TeamViewer is good not great **Rating:** 3.5/5.0 stars **Reviewed by:** Patrick G. | Network Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2026 **What do you like best about TeamViewer?** The best feature of TeamViewer is the ability to access other devices remotely but that’s about it **What do you dislike about TeamViewer?** I dislike the option to use a stealth mode so the user doesn’t know you’re on their machine which helps to not disrupt the user if they’re in the middle of work which other remote access clients offer. They’ve also been trying to push an awful new UI that is very intrusive that no one seems to want. From time to time I cannot connect to a client and receive an error message then try to connect through Atera and can connect fine so something is wrong there. **What problems is TeamViewer solving and how is that benefiting you?** It makes it easier to help users with small issues rather than visiting the user in person which can be time consuming if you support multiple ovations and entities **Official Response from Ying Qin:** > Hello Patrick, Thank you for your honest review. We're glad TeamViewer helps make supporting users easier and more efficient, especially when assisting teams across different locations. We understand your concerns about the interface experience and the connection issues you've occasionally encountered, and we appreciate you sharing them with us. Customer feedback plays an important role in helping us refine our products and services. Thank you for being a TeamViewer user and for providing thoughtful input. Best, Ying/TeamViewer ### 41. Simple and Effective Remote Connection **Rating:** 5.0/5.0 stars **Reviewed by:** Diego P. | Analista de soporte para TI, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2026 **What do you like best about TeamViewer?** I like how simple the connection with other PCs is. I also appreciate that TeamViewer saves the PCs in a directory by client, which reduces the time I spend accessing them to provide support to users. Additionally, the initial setup was very easy, I just had to enter the account and register the device. And the tool is very good, I would give it a 10! **What do you dislike about TeamViewer?** The new interface is not practical and I would like it to be simpler and more like the classic view. **What problems is TeamViewer solving and how is that benefiting you?** I use TeamViewer for remote technical support, which optimizes my time to connect to users' PCs and allows me to provide quality service. I love how simple the connection is and that it saves the devices in a directory by client. **Official Response from Ying Qin:** > Hello Diego, Thank you for the fantastic review! We're delighted to hear that TeamViewer makes remote support simple and efficient, from the easy setup process to the ability to organise devices by client. It's especially rewarding to know that these features help you save time and deliver quality support to your users. We also appreciate your feedback regarding the interface and your preference for a simpler experience. Thank you for sharing your thoughts and for being a valued TeamViewer user! Best, Ying/TeamViewer ### 42. Great tool for screen viewing and team remote screen access but need some bug fixes. **Rating:** 4.0/5.0 stars **Reviewed by:** Ashutosh V. | Assoc. Data Science Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about TeamViewer?** Team Viewer has been easy to use and easy to collaborate to get all the IT issues fixed by the team, remotely gseek and help our colleagues but recently the app has started showing some bugs which I feel the team can improve on. **What do you dislike about TeamViewer?** Recently I have seen, it has become a bit difficult most recently where whenever we are trying to generate a new password. And again sound sharing in some plans is still an issue but not a dealbreaker. **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer is helping in getting screen sharing and controlling screens remotely. It is beneficial if the team is working remotely and something is to be viewd. It is also a life saver if you getting remote support from IT team. **Official Response from Ying Qin:** > Hello Ashutosh, Thank you for sharing the great feedback about TeamViewer and we are thrilled to know that TeamViewer become a powerful tool for remote access connections! Sometimes, TeamViewer does not support remote control but only screen-sharing with a certain range of devices and operating systems in general. If you are unsure about the compatibility, feel free to visit TeamViewer Community (https://community.teamviewer.com ) for any technical questions. Hope to see you there! Best, Ying/TeamViewer ### 43. Reliable remote access for supporting users, client applications and distributed teams **Rating:** 5.0/5.0 stars **Reviewed by:** Taniya J. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2026 **What do you like best about TeamViewer?** As a Software Engineer at JPMorgan Chase, I use TeamViewer to securely connect to remote development, testing, and support environments when I’m troubleshooting application issues. It makes it easy to collaborate quickly with distributed teams, resolve incidents faster, and reduce downtime by providing real-time access to systems without needing to be physically present. **What do you dislike about TeamViewer?** One area for improvement is connection latency and performance issues when accessing systems over slower networks. Frequent prompts and session reconnections can sometimes interrupt work **What problems is TeamViewer solving and how is that benefiting you?** As engineer at JPMC, it benefits me by enabling quick troubleshooting of issues reported by users and front office, supporting client-facing applications, resolving incidents faster, and minimizing downtime. **Official Response from Ying Qin:** > Hello Taniya, Thank you for taking the time to leave a review. We're delighted to hear that TeamViewer helps you quickly troubleshoot issues, support users, and collaborate with distributed teams without being on-site. We also value your comments about performance on slower networks and occasional session interruptions. Our team continually works to improve connection stability and usability, and feedback like yours plays an important role in that process. We appreciate your trust in TeamViewer and look forward to continuing to support your remote access needs. Best, Ying/TeamViewer ### 44. TeamViewer Tackles Real-World Connectivity Challenges at Global Scale **Rating:** 4.5/5.0 stars **Reviewed by:** Aarzoo D. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about TeamViewer?** What i like about teamviewer is its focus on solving real world connectivity and digitisation challenges at global scale. **What do you dislike about TeamViewer?** I don't have any major dislikes. Like any fast growing global technology company, I understand there can be challenges such as adapting to evolving priorties and managing change across distributed teams **What problems is TeamViewer solving and how is that benefiting you?** TeamViewer enables secure remote access and support, allowing our teams to troubleshoot issues, assist users, and collaborate across different locations without requiring physical access to devices. This reduces resolution time, improves operational efficiency, minimizes downtime, and helps ensure business continuity by providing quick and reliable remote assistance. **Official Response from Valeria Di Prisco:** > Hello Aarzoo, Thank you for sharing your experience. We're glad to hear that our mission to address connectivity and digitalization challenges is making a positive impression. Knowing that our solutions help teams work together across locations is greatly appreciated. We also appreciate your thoughtful comments regarding the realities of operating as a growing global technology company. Finally, it's fantastic to hear that TeamViewer is helping you troubleshoot issues more efficiently, improve operational effectiveness, and deliver timely support wherever it's needed. Best, Valeria/TeamViewer ### 45. Most Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Jo W. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about TeamViewer?** I find when troubleshooting with a property that TeamViewer is easier to navigate, control and assist the staff with solving the issue promptly rather than setting up meetings to join. Simple phone call and remote assistance is by far the better experience in my opinion. **What do you dislike about TeamViewer?** As above. The cost is a huge factor when a lot of the world are moving along the teams path. **What problems is TeamViewer solving and how is that benefiting you?** As previously mentioned I rarely need to contact TeamViewer support however when had to they have been very helpful **Official Response from Valeria Di Prisco:** > Hello Jo W, Thank you so much for your rating! We are thrilled to see that TeamViewer is helping you in your daily job, appreciating its versatility and flexibility, especially the cross-platform performance, and that you had a good experience with our support team. Wish you a great day and all the best. Valeria/TeamViewer ### 46. Teamviewer use for small to medium Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Sher Rashid L. | Field Application Engineer **Reviewed Date:** August 04, 2026 **What do you like best about TeamViewer?** I find the ease of use to be the biggest advantage. I’ve tried a few other remote desktop applications, but TeamViewer for Business fits my company’s need to support at least two support engineers. The interface is intuitive and the billing is clear. I have yet to use the TeamViewer technical support, but their sales support team are diligent in following up with sales related enquiry. **What do you dislike about TeamViewer?** I feel the subscription cost can be prohibitive. That said, coming from a services company, I find the after-sales support more than makes up for it and justifies the overall value. **What problems is TeamViewer solving and how is that benefiting you?** Remote application troubleshooting is essential for us. Our clients are spread across ANZ, so supporting them face-to-face is geographically impossible. **Official Response from Valeria Di Prisco:** > Hello Sher Rashid, Thank you for sharing your experience. We're pleased to hear that TeamViewer provides the ease of use and flexibility your team needs to support customers effectively. Knowing that the platform helps your support engineers collaborate and troubleshoot remotely across a wide geographic area is wonderful to hear. We also appreciate your honest feedback regarding pricing. Finally, it's great to know that the value of the solution and your experience with our team have contributed positively to your overall experience. Best, Valeria/TeamViewer ### 47. Stable and "just works" **Rating:** 4.0/5.0 stars **Reviewed by:** Hans V. **Reviewed Date:** August 05, 2026 **What do you like best about TeamViewer?** Their remote support solution just works. New layout is also easy to use (for me). Many other solutions usually don't work for whichever reason (connections, time-outs, ...), but with TeamViewer I'm sure I can get connected. Always stable, always works (at least if the endpoint has internet access). **What do you dislike about TeamViewer?** Not a lot. Only downside I could find, is complexity in documentation. It took me a while to identify which subscription exactly I required to also connect in VPN mode, documentation was very limited on this, and the software did not provide a helpful error (it just quit). **What problems is TeamViewer solving and how is that benefiting you?** Traversing corporate firewalls/remote locations I normally would require a lot of steps, which now are solved with a single click. ### 48. Works perfectly, but is no longer a bargain **Rating:** 4.0/5.0 stars **Reviewed by:** Afebriwyn . **Reviewed Date:** August 04, 2026 **What do you like best about TeamViewer?** Fundamentally, we are very satisfied with the functionality of Teamviewer; the product is an essential part of our support workflow. Remote sessions are established quickly and securely, and without Teamviewer, our work would definitely be much more cumbersome. **What do you dislike about TeamViewer?** Unfortunately, the price for the software has increased significantly in recent years - which shouldn't be a surprise, as the market in general is moving towards "more expensive." At least with Teamviewer, you can still talk to real people, and without going into detail: The initial price is not always set in stone. **What problems is TeamViewer solving and how is that benefiting you?** Quick and uncomplicated remote maintenance in user support. Saves a lot of travel - and in times of telecommuting, it's impossible to do without an appropriate solution! **Official Response from Valeria Di Prisco:** > Hello Afebriwyn, Thank you for sharing your experience. We're pleased to hear that TeamViewer continues to play an important role in your daily support operations and that its reliability and security help make remote support straightforward and efficient. We also appreciate your honest feedback regarding pricing. Thank you for highlighting the value of being able to connect with our teams when needed. It's great to know that TeamViewer is helping simplify remote user support, reduce travel requirements, and support flexible ways of working. Best regards, Valeria/TeamViewer ### 49. Remote access at your fingertips, using Desktop, Laptop and Smartphone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about TeamViewer?** The stable connection quality and the ease of switching between multiple devices are definitely worth praising. The dashboard is also simple and straightforward, making it accessible for everyone—not just tech specialists. **What do you dislike about TeamViewer?** It would be better if there were more customizable touch gestures or shortcuts. Lowering the cost of subscriptions or the professional plan would also help, along with adding new features such as AI integrations or improved support. **What problems is TeamViewer solving and how is that benefiting you?** I mainly use it to access my work PC when I’m away. Sometimes I also connect to colleagues or friends to solve issues and understand situations better. The mobile access is really something good and doesn't require additional laptop, you can use it on the go. **Official Response from Ying Qin:** > Hi TeamViewer user, Thank you for providing great feedback about TeamViewer! We are happy that you are enjoying TeamViewer's performance, cross-platform flexibility, and reliability. We are glad to have your trust in TeamViewer for the remote solution tool to connect to colleagues and friends. Have you heard about TeamViewer Community? We would like to invite you to join TeamViewer Community (https://community.teamviewer.com) if you have any troubleshooting questions, also you may interact with other TeamViewer users and share your TeamViewer journey too! Hope you enjoy using TeamViewer as always! Best, Ying/TeamViewer ### 50. Efficient Remote Access with Minor Connectivity Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Philip F. | Mr, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about TeamViewer?** I use TeamViewer for remote desktop access, troubleshooting computers, file transfers, and support from anywhere without being present at the device. I like how fast TeamViewer connects and handles remote control with low lag, which lets me troubleshoot in real time, diagnose issues instantly, and guide users smoothly. Their response time to give feedback and solve problems is quick, making remote support feel like in-person help. The setup was straightforward; we just installed the client, logged into the account, and assigned devices. The interface is clear, and deploying it across Windows, Mac, and mobile took under an hour with minimal training needed. TeamViewer's better cross-platform support, faster connections, and more stable unattended access were the reasons we switched from AnyDesk and Chrome Remote Desktop. **What do you dislike about TeamViewer?** Occasional connection drops, slower performance on weak networks, and pricing for commercial use can be high. Mobile control and file transfer features could also be more intuitive and reliable. **What problems is TeamViewer solving and how is that benefiting you?** I use TeamViewer for remote access and troubleshooting. It solves cross-platform support issues, lets me access unattended devices, and offers fast connections with low lag, making remote support seamless and reducing downtime. **Official Response from Ying Qin:** > Hello Phillip, Thank you for sharing such a comprehensive review! We’re really pleased to hear that TeamViewer provides fast, reliable connections and helps you deliver seamless remote support across different devices and platforms. It’s great to see that the quick setup and intuitive interface made deployment easy for your team, and that features like unattended access are supporting your day-to-day operations. We also hear your feedback around occasional connection drops, performance on weaker networks, and usability improvements, and we appreciate you highlighting these points. Thanks again for your feedback and for choosing TeamViewer! Best, Ying/TeamViewer ## TeamViewer Discussions - [For those who use TeamViewer, how did you find it?](https://www.g2.com/discussions/30777-for-those-who-use-teamviewer-how-did-you-find-it) - 2 comments, 3 upvotes - [Can i access the mobile phone devices through remote desktop ?](https://www.g2.com/discussions/can-i-access-the-mobile-phone-devices-through-remote-desktop) - 5 comments, 2 upvotes - [Will TeamViewer have this feature?](https://www.g2.com/discussions/will-teamviewer-have-this-feature) - 1 comment, 2 upvotes - [Is there any that you can make the file transfer easy?](https://www.g2.com/discussions/is-there-any-that-you-can-make-the-file-transfer-easy) - 2 comments, 2 upvotes - [Can i use one PC to multi remote clients?](https://www.g2.com/discussions/can-i-use-one-pc-to-multi-remote-clients) - 4 comments, 2 upvotes - [View TeamViewer pricing details and edition comparison](https://www.g2.com/products/teamviewer/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+19%3A18%3A51+-0500&secure%5Bsession_id%5D=650b7522-7255-4f28-9f38-d4e13b499df5&secure%5Btoken%5D=8acf0591d451532d28d02840ba99afa3d1c0937e8394b74523d57601122eb34f&format=llm_user) ## TeamViewer Integrations - 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[Freshservice](https://www.g2.com/products/freshservice/reviews) - [Freshworks](https://www.g2.com/products/freshworks/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [InTune Auto](https://www.g2.com/products/intune-auto/reviews) - [Jamf](https://www.g2.com/products/jamf/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - [LogMeIn Miradore](https://www.g2.com/products/logmein-miradore/reviews) - [ManageEngine ServiceDesk Plus MSP](https://www.g2.com/products/manageengine-servicedesk-plus-msp/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sophos Mobile](https://www.g2.com/products/sophos-mobile/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## TeamViewer Features **** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - 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Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AWS Marketplace** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Content Management** - File Sharing - Document Collaboration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Platform - Mobile Device Management (MDM)** - Regulation Compliant **Analysis** - Threat Detection **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking - Deployment Management - Policy Management - Configuration Management - IT Incident Management - Remediation Management - Support Ticket Management - Compliance Management - Activity Tracking - Help Desk Management - Inventory Management - Contract/License Management - Vendor Management - Network Monitoring - Server Monitoring **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing - Video Streaming - Two-Way Audio & Video **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis - Real-Time Data - Historical Trend Analysis **Maintenance** - Remote Reboot - Remote Printing **Hardware Integration** - Mobile phones - AR glasses - Tablets **Security** - Data Security **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Content - Remote Video Support** - Content Management - Instruction **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Productivity Tools** - Task Management - Search - Mobile - Multi-Language Support - Calendar Management - Document Management - Project Management - Content Management - Workflow Management - Email Management - Contact Management - File Management - Meeting Management **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Operating System** - Multi-Systems Support - Apple Support - Android Support **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Application Tools** - Password Protection - Recording - In-Browser Application - Screen Recording - On-Demand Recording **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Content** - Guided content - Content management - AR annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security - Service Level Agreement (SLA) Management - Asset Lifecycle Management - Application Management - Configuration Management - Data Storage Management - Calendar Management - Workflow Management - Compliance Management - Inventory Management - Remote Monitoring & Management - Capacity Management - Change Management - User Management **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - User, Role, and Access Management - Performance and Reliability **Security Management** - Incident Reports - Security Validation - Compliance **Management** - Applicatons Management - Applications Consolidation - Whitelist - Blacklist - Usage Information - Mobile Device Management - Lockdown Management - Endpoint Management - User Session Management - Content Management - Patch Management - Task Management - Mobile Content Management - Security Management - 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Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Active Directory Integration **** - Audit Trail - Single Sign On - Security Tools - Server Monitoring - Generative AI - Self Service Portal - Event Logs - Maintenance Scheduling - Data Import/Export - Personalization and Recommendation - AI Copilot - IT Reporting - Alerts/Notifications - Access Controls/Permissions - Issue Auditing - Dashboard - API - Real-Time Notifications - Real-Time Monitoring **** - Audit Trail - Build Automation - Alerts/Notifications - Scheduling - Maintenance Scheduling - Generative AI - Dashboard - Endpoint Protection - API - Real-Time Reporting - 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