I like JumpCloud’s great user interface. The admin interface is inviting, straightforward, and easy to get around, and the pages load extremely fast. I appreciate the help from the knowledge base and live agents, and the CS team is delightful and extremely available. The tech team has been super great, too. JumpCloud makes onboarding and offboarding much easier than doing it manually. Conditional access works great, and I like having one place where users can sign in to many platforms. I also value being able to install software and updates without admin permissions, and having support information and resources available 24/7. Setup was extremely easy with the configured out-of-the-box policies and expert help, including connecting cloud directories and binding users to their laptops. The new password manager works much better and is much clearer. I’m happy to see the service and its development continuing to get better.

Feature set, ease of use, readily accessible.

What I like most about JumpCloud is that it is a Swiss army knife for IT tooling. It does many things that other SAS providers do individually, making it an all-in-one type tool. For example, we can do device management for our Macs and PCs through JumpCloud. We can also manage the accounts like a cloud directory, similar to an active directory. Additionally, JumpCloud provides security tooling with MFA and software audits recording. It's a very powerful all-in-one solution, and that's what makes it great for the company that I work for.