The Top 20 Remote Support Software

Check out this list of the top Remote Support Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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NinjaOne

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Information Technology and Services

56%

Computer & Network Security

26%

Hospital & Health Care

10%

Manufacturing

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.5

9.5

Ease of Setup

Average: 9.4

9.3

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 9.4

9.3

Datto RMM

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

61%

Computer & Network Security

33%

Hospital & Health Care

Computer Networking

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.1

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.5

9.2

Ease of Setup

Average: 9.4

9.1

Quality of Support

Average: 9.3

8.8

Ease of Admin

Average: 9.4

9.1

JumpCloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Computer Software

25%

Financial Services

17%

Computer & Network Security

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.5

9.3

Ease of Setup

Average: 9.4

9.1

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 9.4

9.4

TeamViewer

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

48%

Computer Software

31%

Marketing and Advertising

12%

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.5

9.1

Ease of Setup

Average: 9.4

9.5

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 9.4

9.2

AirDroid Business

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

67%

Renewables & Environment

14%

Computer & Network Security

10%

Computer Software

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 9.4

10.0

Action1

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Computer & Network Security

24%

Manufacturing

23%

Primary/Secondary Education

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.5

9.7

Ease of Setup

Average: 9.4

9.7

Quality of Support

Average: 9.3

9.5

Ease of Admin

Average: 9.4

9.6

Atera

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

61%

Computer & Network Security

25%

Telecommunications

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.5

9.4

Ease of Setup

Average: 9.4

9.3

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 9.4

9.3

Realtime

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

86%

Computer Software

Education Management

Public Relations and Communications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.5

9.9

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 9.4

9.6

Zoho Assist

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

60%

Computer & Network Security

19%

Computer Software

15%

Computer Networking

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.5

9.3

Ease of Setup

Average: 9.4

9.3

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 9.4

9.3

#10

Surfly

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

34%

Information Technology and Services

28%

Insurance

22%

Computer Software

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.5

9.9

Ease of Setup

Average: 9.4

9.8

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 9.4

9.7

#11

Splashtop Remote Access

Overall Satisfaction Score

Top Industries of Reviewers:

Accounting

36%

Information Technology and Services

35%

Computer Software

17%

Computer & Network Security

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 9.5

9.6

Ease of Setup

Average: 9.4

9.6

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.4

9.4

#12

Splashtop Remote Support

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

53%

Computer & Network Security

19%

Computer Software

17%

Hospital & Health Care

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 9.5

9.6

Ease of Setup

Average: 9.4

9.6

Quality of Support

Average: 9.3

9.5

Ease of Admin

Average: 9.4

9.6

#13

ISL Online

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Computer & Network Security

29%

Consulting

21%

Computer Software

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.5

9.1

Ease of Setup

Average: 9.4

9.2

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 9.4

9.0

#14

Syncro

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

65%

Computer & Network Security

28%

Computer Networking

Computer Hardware

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.0

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.5

9.3

Ease of Setup

Average: 9.4

8.9

Quality of Support

Average: 9.3

8.7

Ease of Admin

Average: 9.4

9.1

#15

SureMDM by 42Gears

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

28%

Financial Services

28%

Computer & Network Security

24%

Manufacturing

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.2

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 9.5

9.7

Ease of Setup

Average: 9.4

9.1

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.4

9.3

#16

Devolutions Remote Desktop Manager

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

48%

Computer Software

27%

Computer & Network Security

15%

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.2

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.5

9.7

Ease of Setup

Average: 9.4

9.7

Quality of Support

Average: 9.3

9.7

Ease of Admin

Average: 9.4

9.3

#17

Pulseway

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

59%

Computer & Network Security

24%

Consumer Services

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.5

9.6

Ease of Setup

Average: 9.4

9.4

Quality of Support

Average: 9.3

9.5

Ease of Admin

Average: 9.4

9.6

#18

FixMe.IT

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

60%

Computer Software

19%

Computer Networking

11%

Computer & Network Security

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.5

9.7

Ease of Setup

Average: 9.4

9.5

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 9.4

9.5

#19

BeyondTrust Remote Support

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

58%

Higher Education

16%

Computer & Network Security

13%

Hospital & Health Care

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.5

9.5

Ease of Setup

Average: 9.4

9.1

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 9.4

9.2

#20

ScreenMeet

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

36%

Information Technology and Services

27%

Consumer Goods

18%

Financial Services

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.5

9.8

Ease of Setup

Average: 9.4

9.8

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 9.4

9.8