--- title: Zoho Assist Reviews meta\_title: 'Zoho Assist Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 718 reviews by the users' company size, role or industry to find out how Zoho Assist works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 718 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- ### Zoho Assist Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Zoho Assist to be extremely **user-friendly** , making it easy to set up, manage, and interact. [(138 mentions)](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1835197&qs=pros-and-cons#reviews) Users value the **ease of use** in Zoho Assist, making remote access straightforward and efficient. [(96 mentions)](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1840255&qs=pros-and-cons#reviews) Users appreciate the **speed and ease of use** of Zoho Assist, making remote support seamless and effective. [(79 mentions)](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1834497&qs=pros-and-cons#reviews) Users find **Zoho Assist's easy setup** essential for seamless remote support, enhancing efficiency and satisfaction. [(69 mentions)](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1839576&qs=pros-and-cons#reviews) Users commend the **reliability** of Zoho Assist, highlighting its easy setup and seamless connection quality. [(68 mentions)](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1838857&qs=pros-and-cons#reviews) Users often face **remote access issues** with connection difficulties and inconvenient screen displays affecting usability. [(30 mentions)](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1841179&qs=pros-and-cons#reviews) Users find the **feature limitations** of Zoho Assist frustrating, especially when advanced tools require additional purchases. [(21 mentions)](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1837502&qs=pros-and-cons#reviews) Users often face **connection issues** with Zoho Assist, making remote access frustrating and difficult at times. [(16 mentions)](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1834701&qs=pros-and-cons#reviews) Users find the **interface cluttered and confusing** , creating a steep learning curve for new users navigating the software. [(16 mentions)](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1840061&qs=pros-and-cons#reviews) Users feel that the **expensive pricing** of Zoho Assist limits access to features, impacting its overall appeal. [(14 mentions)](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1834744&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Zoho Assist ##### 1. Ease of Use Users find Zoho Assist to be extremely **user-friendly** , making it easy to set up, manage, and interact. [ See 138 mentions ](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1835197&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Zoho Assist Makes Unattended Access and Remote Connections Effortless" What do you like about Zoho Assist? Zoho Assist Unattended Access control panel is very easy to use. The deployment guides were very good and we now automatically deploy to each new mach ![Jacob F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob F.") JF Jacob F. Small-Business (50 or fewer emp.) 5.0/5 "Easy-to-Use, Great-Value One-Time Remote Support with Zoho Assist" What do you like about Zoho Assist? I used Zoho Assist for several years while working at two different Managed Service Providers, mainly as a one-time remote support tool. I really enjo ##### 2. Remote Access Users value the **ease of use** in Zoho Assist, making remote access straightforward and efficient. [ See 96 mentions ](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1840255&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Zoho Assist Makes Unattended Access and Remote Connections Effortless" What do you like about Zoho Assist? Zoho Assist Unattended Access control panel is very easy to use. The deployment guides were very good and we now automatically deploy to each new mach ![Jacob F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob F.") JF Jacob F. Small-Business (50 or fewer emp.) 5.0/5 "Easy-to-Use, Great-Value One-Time Remote Support with Zoho Assist" What do you like about Zoho Assist? I used Zoho Assist for several years while working at two different Managed Service Providers, mainly as a one-time remote support tool. I really enjo ##### 3. Remote Support Users appreciate the **speed and ease of use** of Zoho Assist, making remote support seamless and effective. [ See 79 mentions ](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1834497&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Zoho Assist Makes Unattended Access and Remote Connections Effortless" What do you like about Zoho Assist? Zoho Assist Unattended Access control panel is very easy to use. The deployment guides were very good and we now automatically deploy to each new mach ![Jacob F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob F.") JF Jacob F. Small-Business (50 or fewer emp.) 5.0/5 "Easy-to-Use, Great-Value One-Time Remote Support with Zoho Assist" What do you like about Zoho Assist? I used Zoho Assist for several years while working at two different Managed Service Providers, mainly as a one-time remote support tool. I really enjo ##### 4. Easy Setup Users find **Zoho Assist's easy setup** essential for seamless remote support, enhancing efficiency and satisfaction. [ See 69 mentions ](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1839576&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Zoho Assist Makes Unattended Access and Remote Connections Effortless" What do you like about Zoho Assist? Zoho Assist Unattended Access control panel is very easy to use. The deployment guides were very good and we now automatically deploy to each new mach ![Aldo R Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aldo R Z.") AZ Aldo R Z. Small-Business (50 or fewer emp.) 4.5/5 "Good solution for MSPs" What do you like about Zoho Assist? From a technical standpoint, it offers solid features and delivers decent speed once the session is established. Starting sessions is simple, and send ##### 5. Reliability Users commend the **reliability** of Zoho Assist, highlighting its easy setup and seamless connection quality. [ See 68 mentions ](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1838857&qs=pros-and-cons#reviews) See Related User Reviews ![Aldo R Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aldo R Z.") AZ Aldo R Z. Small-Business (50 or fewer emp.) 4.5/5 "Good solution for MSPs" What do you like about Zoho Assist? From a technical standpoint, it offers solid features and delivers decent speed once the session is established. Starting sessions is simple, and send ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Zoho Assist: Easy Deployment, Stable Remote Sessions, and Great Value for MSPs" What do you like about Zoho Assist? As a small MSP currently testing Zoho Assist during a trial period, we’ve been impressed with the results so far. What stands out most is how easy it ### 5 Cons or Disadvantages of Zoho Assist ##### 1. Remote Access Issues Users often face **remote access issues** with connection difficulties and inconvenient screen displays affecting usability. [ See 30 mentions ](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1841179&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Zoho Assist: Easy Deployment, Stable Remote Sessions, and Great Value for MSPs" What do you dislike about Zoho Assist? Since we’re still in the trial phase, it’s hard to point to major drawbacks at this stage. That said, there are a few areas we’re still evaluating. Th ![Jeff H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff H.") JH Jeff H. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Remote Access, Highly recommend" What do you dislike about Zoho Assist? Sometimes, I wish the resolution was just a little more clear when remotely viewing a system. It's just a little fuzzy or hard to read text sometimes, ##### 2. Feature Limitations Users find the **feature limitations** of Zoho Assist frustrating, especially when advanced tools require additional purchases. [ See 21 mentions ](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1837502&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Zoho Assist: Easy Deployment, Stable Remote Sessions, and Great Value for MSPs" What do you dislike about Zoho Assist? Since we’re still in the trial phase, it’s hard to point to major drawbacks at this stage. That said, there are a few areas we’re still evaluating. Th ![Mark H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark H.") MH Mark H. Small-Business (50 or fewer emp.) 5.0/5 "Fast, secure and free to start!" What do you dislike about Zoho Assist? I wish I could be able to control my clients iOS devices, not just screen share. ##### 3. Connection Issues Users often face **connection issues** with Zoho Assist, making remote access frustrating and difficult at times. [ See 16 mentions ](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1834701&qs=pros-and-cons#reviews) See Related User Reviews VG VAMSI g. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Remote Access with Top-Notch Security and Collaboration" What do you dislike about Zoho Assist? Performance on Low Bandwidth: Can experience slight lag if the internet connection is weak. Limited Advanced Features: Compared to some competitors, ![Andrea W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea W.") AW Andrea W. 4.0/5 "Effortless Remote Support, but Connectivity Hiccups" What do you dislike about Zoho Assist? When away from my personal computer, I tried to connect through the website, and it is very difficult sometimes to make the connection. ##### 4. Not User-Friendly Users find the **interface cluttered and confusing** , creating a steep learning curve for new users navigating the software. [ See 16 mentions ](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1840061&qs=pros-and-cons#reviews) See Related User Reviews ![Aldo R Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aldo R Z.") AZ Aldo R Z. Small-Business (50 or fewer emp.) 4.5/5 "Good solution for MSPs" What do you dislike about Zoho Assist? The video quality could be better. I also can’t find my chat after the session has ended. While sending invites is straightforward, less tech-savvy us ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Zoho Assist: Easy Deployment, Stable Remote Sessions, and Great Value for MSPs" What do you dislike about Zoho Assist? Since we’re still in the trial phase, it’s hard to point to major drawbacks at this stage. That said, there are a few areas we’re still evaluating. Th ##### 5. Expensive Users feel that the **expensive pricing** of Zoho Assist limits access to features, impacting its overall appeal. [ See 14 mentions ](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1834744&qs=pros-and-cons#reviews) See Related User Reviews ![Aldo R Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aldo R Z.") AZ Aldo R Z. Small-Business (50 or fewer emp.) 4.5/5 "Good solution for MSPs" What do you dislike about Zoho Assist? The video quality could be better. I also can’t find my chat after the session has ended. While sending invites is straightforward, less tech-savvy us ![Kevin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin L.") KL Kevin L. Small-Business (50 or fewer emp.) 4.0/5 "Cost-Effective Solution That Meets All Our Needs" What do you dislike about Zoho Assist? The file transfer is a little cumbersome. Other remote access software I have used allowed me to drag files out of a folder on my computer and into a ## Top-Rated Alternatives [ ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![Splashtop Remote Access](https://images.g2crowd.com/uploads/product/hd_favicon/1a6f597ecffd08f8658de80b65f9b0e8/splashtop-remote-access.svg "Splashtop Remote Access") Splashtop Remote Access 4.8/5(518) ](https://www.g2.com/products/splashtop-remote-access/reviews) [ ![ScreenConnect](https://images.g2crowd.com/uploads/product/hd_favicon/0bca4a557cfe6bea5f4fb24eaee6b1d8/screenconnect.svg "ScreenConnect") ScreenConnect 4.7/5(504) ](https://www.g2.com/products/screenconnect/reviews) [ View All Alternatives ](https://www.g2.com/products/zoho-assist/competitors/alternatives) ![patan b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "patan b.") PB patan b. Senior Information Technology Analyst Mid-Market (51-1000 emp.) 8/10/2026 "Fast, Affordable, Secure and Versatile Unattended Access with Zoho" 5/5 What do you like best about Zoho Assist? Zoho is quick and affordable for large enterprises. It offers multiple options, and the unattended access is especially fast and convenient. While other tools also provide unattended access, Zoho’s implementation feels more effective and versatile. Review collected by and hosted on G2.com. What do you dislike about Zoho Assist? The iOS remote access features and Android mobile performance can feel a bit restrictive at times, with occasional keyboard problems or lag. On weaker internet connections, sessions may freeze or disconnect unexpectedly when we disconnect VPN. Review collected by and hosted on G2.com. What problems is Zoho Assist solving and how is that benefiting you? It solves remote IT challenges by providing secure screen sharing, on-demand troubleshooting, and unattended device access without requiring any prior software downloads. We can take control of users’ systems to assist them quickly, and we can also run commands by opening the Bash tool in the Remote Accessories option. Sessions connect instantly through web browsers or apps, without bulky pre-installations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MA Mohit A. CEO Small-Business (50 or fewer emp.) 7/1/2026 "Zoho Assist: Easy, Secure Remote Support That Streamlines IT Troubleshooting" 5/5 What do you like best about Zoho Assist? What I like best about Zoho Assist is its ease of use, secure remote access capabilities, and reliable performance. It allows our technical team to troubleshoot and resolve customer issues quickly without requiring complex setup. The unattended access feature, multi-platform support, file transfer, session recording, and seamless integration with the Zoho ecosystem make it an efficient solution for remote IT support. Overall, it has significantly improved our response times, enhanced customer satisfaction, and streamlined our support operations. Review collected by and hosted on G2.com. What do you dislike about Zoho Assist? The initial setup for some advanced features can take time, and connection quality may occasionally depend on the client's internet connection. Aside from that, Zoho Assist is a dependable and easy-to-use remote support solution. Review collected by and hosted on G2.com. What problems is Zoho Assist solving and how is that benefiting you? Zoho Assist has helped us provide fast, secure, and efficient remote technical support to our customers without the need for on-site visits. It has reduced issue resolution times, improved first-call resolution, and enabled our support engineers to troubleshoot devices in real time. Features like unattended access, file transfer, session recording, and multi-platform compatibility have streamlined our support operations, increased team productivity, reduced operational costs, and enhanced the overall customer support experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 8/5/2026 "Reliable and efficient tool for corporate remote support." 3.5/5 What do you like best about Zoho Assist? Zoho Assist has become one of the main tools in our remote support operation. We are gradually increasing our use of unattended access to assist users and perform administrative activities. This is significantly reducing the time spent on support and improving the resolution of tickets. A feature that helps us a lot is the support for multiple monitors. This greatly facilitates when we need to perform diagnostics, apply fixes, or support users who work with more than one screen. The connection is stable, and even in environments with bandwidth limitations, we can usually work without interruptions. Another benefit that surprised us was the ease of deployment and management of devices. The process is simple, fast, and requires little effort from the technical team. Additionally, the tool allows executing native Windows functions transparently, as if the technician were physically in front of the equipment. The integration with the operating system's own resources increases support efficiency and facilitates the expansion of the tool as needed by the company, without requiring specialized training for end users. We also found value in using artificial intelligence through Zia, which assists technicians with suggestions and guidance during the problem-solving process, contributing to faster and more consistent support. Overall, Zoho Assist has helped us reduce support time, improve user experience, and increase the productivity of the support team. Besides the operational gains, we noticed a clear return on the investment made. It is a reliable solution that delivers exactly what we expect from a corporate remote access tool. Review collected by and hosted on G2.com. What do you dislike about Zoho Assist? So far, there is nothing that has displeased us with the use of the tool. Review collected by and hosted on G2.com. What problems is Zoho Assist solving and how is that benefiting you? The main problem that Zoho Assist solves for us is the need to provide quick support to users in different locations, without relying on travel or the presence of the employee to start the service. With this, we are able to solve demands more quickly, perform preventive maintenance, and dedicate more time to strategic activities, instead of being stuck with operational tasks. As a direct benefit, we noticed a reduction in service time, greater user satisfaction, and an increase in the support team's productivity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Shashikumar N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shashikumar N.") SN Shashikumar N. Tech Lead Enterprise (\> 1000 emp.) 8/4/2026 "Reliable Remote Support with Smooth Setup and Secure Connections" 5/5 What do you like best about Zoho Assist? I have been using Zoho Assist & it's been reliable for remote support with smooth setup and secure connections. The interface can take a little time to get used to but overall it offers solid value for the price. Review collected by and hosted on G2.com. What do you dislike about Zoho Assist? Zoho Assist works well overall but the interface can feel a bit cluttered and some advanced features have a learning curve. On slower internet connections, remote sessions may occasionally lag which can affect the support experience. Review collected by and hosted on G2.com. What problems is Zoho Assist solving and how is that benefiting you? Zoho Assist makes it easy to troubleshoot and fix computers remotely without needing to be physically present which saves a lot of time. It has helped me resolve issues faster,provide support to users from anywhere. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AD Aryabrata D. CEO Small-Business (50 or fewer emp.) 5/1/2026 "Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting" 5/5 What do you like best about Zoho Assist? Step by step instructions provided for the customer end module software. Convenient for customer to understand the instructions and clear display to customer about who is trying to access the device with company name and person name. Builds trust for the customer. Hence, denial rate has greatly reduced. Mobile and desktop both. The Zoho assist universal add on for customer end was a pleasant surprise. The integrations with other softwares are comprehensive. There is no lag or latency and the interface is instantaneous. Being included as a part of the Zoho One suit is a great boon as there is no additional cost to the company being a part of the Zoho One suite. The software is intelligent and the reporting featiures make it beneficial. Review collected by and hosted on G2.com. What do you dislike about Zoho Assist? It is all good and excellently designed. No complaints. Review collected by and hosted on G2.com. What problems is Zoho Assist solving and how is that benefiting you? Zoho Assist is helping us troubleshoot our customer's mobile and desktop/laptop devices saving time for the technician to travel for any software issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic WB Wessam B. IT Manager Mid-Market (51-1000 emp.) 4/29/2026 "Seamless Zoho Desk Integration Makes Support Effortless" 5/5 What do you like best about Zoho Assist? We used to use another product, and there was no integration between it and Zoho Deks, so it made sense for me to pilot Zoho Assist. To be honest, I could not wait until the other product licence expires so I can sign up with Zoho Assist. It is so easy to support a user from the helpdesk directly without having to open another system, etc... Review collected by and hosted on G2.com. What do you dislike about Zoho Assist? I really think customising the grid would be very useful. We use the unattended function, and customising the grid is essential. For example, there is no location field, and if you want to use the note field, it is not available to be added into the grid Review collected by and hosted on G2.com. What problems is Zoho Assist solving and how is that benefiting you? The speed of access to the user's PC / Laptop is brilliant. Also, the tools included are Command Prompt, PowerShell commands, and the Event Viewer, too many to mention, which are very useful to diagnose and help the user, especially the remote users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Small-Business (50 or fewer emp.) 7/7/2026 "Simple, Cross-Platform Remote Support with Exceptional Performance and Value" 5/5 What do you like best about Zoho Assist? It's simple to use, it works cross platform and it really makes support easy. If you run a smaller team or consultancy, it is incredibly economical and blows Teamviewer's pricing out of the water. It has exceptional performance and allows me to resume dropped sessions. It additionally allows me to make notes about each and every session. Zoho support is also always willing to help when I get stuck and often reach out to me if I report I've had a bad session. It can integrate with Zoho Books for easier billing and has some AI features but I don't use either of those features to be honest. Review collected by and hosted on G2.com. What do you dislike about Zoho Assist? It can sometimes be a bit difficult for non-technical users to use. What they would really benefit from is a "quick support app option" Review collected by and hosted on G2.com. What problems is Zoho Assist solving and how is that benefiting you? It allows me to remotely support my customers and customers on SLA get unattended access installations which makes supporting them seamless. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jay M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay M.") JM Jay M. Freelance Video Editor Small-Business (50 or fewer emp.) 4/21/2026 "Reliable, Fast Remote Login with Unattended Access That Saves the Day" 5/5 What do you like best about Zoho Assist? One of the most reliable and consistent remote login apps I've ever used. The unattended access feature has saved me when in a pinch multiple times, in the speed and efficiency of bouncing between multiple devices or needing to access a device in another location. Review collected by and hosted on G2.com. What do you dislike about Zoho Assist? Zoho seems to have so many different apps and systems, I sometimes struggle in being redirected to other logins or finding the right place to get to my unattended access panel, but it's rare and not a major issue. Review collected by and hosted on G2.com. What problems is Zoho Assist solving and how is that benefiting you? The main issue Zoho Assist is solving is allowing me to access systems that are in multiple locations around our business, and more importantly, on a variety of operating systems. I work primarily on a Mac, and being able to access a Windows device FROM my Mac has been a gamechanger. Rather than having to install those terrible dual OS systems, I can just remote in and get done what I need. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michael P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael P.") MP Michael P. IT Director Mid-Market (51-1000 emp.) 3/19/2026 "Zoho Assist Unattended Access: Exactly What I Needed, Incredibly Easy to Use" 5/5 What do you like best about Zoho Assist? Zoho Assist does exactly what I need it to do. I mainly use the Unattended Access service, and the interface couldn’t be easier to use. I also like that I can add notes in the computer name section, which helps me remember which computers belong to whom. Review collected by and hosted on G2.com. What do you dislike about Zoho Assist? The only downside I’ve found with Zoho Assist Unattended Access is that I can’t join a PC if it’s powered down, but that’s just the nature of the beast. Other services are the same. They also have a lot of add on services, so much so I have not been able to take a look at them all yet, which is a good thing but can easily forget where to navigate to complete tasks. Review collected by and hosted on G2.com. What problems is Zoho Assist solving and how is that benefiting you? It saves me a lot of time. I work at two schools, and being able to log in remotely keeps me from having to drive back and forth between different buildings. It’s also helpful to be able to see who is logged in to which station at any given time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Robert D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert D.") RD Robert D. Gerente de Proyectos Small-Business (50 or fewer emp.) 4/9/2026 "Simple, organized, and with fast connection: invitation by email and immediate permissions" 4.5/5 What do you like best about Zoho Assist? It's simple and organized: the attendance invitation is sent by email to the user and they just need to log in. Apply the permissions immediately and take control of the machine with limited privileges, without being invasive. Review collected by and hosted on G2.com. What do you dislike about Zoho Assist? We are still in the testing phase, but compared to AnyDesk, the connection times and the simplicity of connecting are unsurpassably better. Compared to TeamViewer, the smoothness is only matched by the paid version. Review collected by and hosted on G2.com. What problems is Zoho Assist solving and how is that benefiting you? I had the paid version of TeamViewer, and due to their billing issues, a misunderstanding occurred. Finally, we are no longer their clients and were evaluating new tools. Upon remembering that we have Zoho Mail and Zoho Workplace, we did some research and saw that this fully meets our basic user support needs: one technician and fewer than 60 workstations. 100% recommended. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ##### Categories on G2 [Screen Sharing](https://www.g2.com/categories/screen-sharing)[Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps) [Screen Sharing](https://www.g2.com/categories/screen-sharing)[Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Remote Desktop](https://www.g2.com/categories/remote-desktop)[Co-Browsing](https://www.g2.com/categories/co-browsing) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best A/B Testing Platforms](https://www.g2.com/discussions/best-a-b-testing-software-or-platform)[Which video content creation platform offers the best editing features?](https://www.g2.com/discussions/which-video-content-creation-platform-offers-the-best-editing-features)[Which UKG Marketplace apps integrate with existing HR and payroll systems to identify the best fit for your organisation?](https://www.g2.com/discussions/which-ukg-marketplace-apps-integrate-with-existing-hr-and-payroll-systems-to-identify-the-best-fit-for-your-organisation) [What is the most cost-effective local SEO platform for agencies?](https://www.g2.com/discussions/what-s-the-most-cost-effective-local-seo-platform-for-agencies)[What is the top-rated property management solution for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-property-management-solution-for-enterprises)[Pros and Cons Details](https://www.g2.com/products/zoho-assist/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)