--- title: Zoho Assist Reviews meta_title: 'Zoho Assist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 719 reviews by the users' company size, role or industry to find out how Zoho Assist works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 719 scale: '5' date_modified: '2026-08-13' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Zoho Assist Reviews **Vendor:** Zoho **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 719 ## About Zoho Assist Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. ## Zoho Assist Pros & Cons **What users like:** - Users find Zoho Assist to be extremely **user-friendly** , making it easy to set up, manage, and interact. (138 reviews) - Users value the **ease of use** in Zoho Assist, making remote access straightforward and efficient. (96 reviews) - Users appreciate the **speed and ease of use** of Zoho Assist, making remote support seamless and effective. (79 reviews) - Users find **Zoho Assist's easy setup** essential for seamless remote support, enhancing efficiency and satisfaction. (69 reviews) - Users commend the **reliability** of Zoho Assist, highlighting its easy setup and seamless connection quality. (68 reviews) - Users appreciate the **outstanding remote connection capabilities** of Zoho Assist, enhancing convenience and accessibility while traveling. (65 reviews) - Users value the **easy access** of Zoho Assist, enabling seamless support without installation hassles for clients. (64 reviews) - Setup Ease (55 reviews) - Affordable (53 reviews) - Positive Experience (43 reviews) **What users dislike:** - Users often face **remote access issues** with connection difficulties and inconvenient screen displays affecting usability. (30 reviews) - Users find the **feature limitations** of Zoho Assist frustrating, especially when advanced tools require additional purchases. (21 reviews) - Users often face **connection issues** with Zoho Assist, making remote access frustrating and difficult at times. (16 reviews) - Users find the **interface cluttered and confusing** , creating a steep learning curve for new users navigating the software. (16 reviews) - Users feel that the **expensive pricing** of Zoho Assist limits access to features, impacting its overall appeal. (14 reviews) - Users note that **improvements are needed** in performance during heavy activity and accessibility of options in Zoho Assist. (14 reviews) - Missing Features (13 reviews) - Pricing Issues (12 reviews) - Users experience **slow loading** at times, resulting in screen lag and resource consumption during connections. (12 reviews) - Users experience **slow performance** with Zoho Assist, including lag and unresponsiveness during remote connections. (12 reviews) ## Zoho Assist Reviews ### 1. Zoho Assist: Easy Deployment, Stable Remote Sessions, and Great Value for MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Zoho Assist?** As a small MSP currently testing Zoho Assist during a trial period, we’ve been impressed with the results so far. What stands out most is how easy it is to deploy and configure unattended access across client machines. The setup process has been straightforward, which is important for a small team like ours. The remote session performance has been stable during our testing, and the interface is clean and intuitive for both technicians and end users. We also appreciate the browser-based option, which simplifies starting support sessions without adding unnecessary steps for clients. So far, Zoho Assist appears to offer the core functionality we need—reliable remote control, file transfer, and multi-monitor support—at a price point that seems attractive for a small MSP. We’re still evaluating it, but the early experience has been very positive. **What do you dislike about Zoho Assist?** Since we’re still in the trial phase, it’s hard to point to major drawbacks at this stage. That said, there are a few areas we’re still evaluating. The interface, while clean, can take a little time to fully understand all available features and settings, especially when configuring unattended access policies across multiple endpoints. We’re also comparing it closely with other remote support tools to see how it integrates into our existing MSP workflows and tool stack. Some advanced automation and integration options may require higher-tier plans, so we’re still assessing long-term scalability as our client base grows. Overall, nothing has been a deal-breaker so far, but we’re continuing to test it thoroughly before making a final decision. **What problems is Zoho Assist solving and how is that benefiting you?** As a small MSP, Zoho Assist is helping us streamline remote support and reduce the time it takes to assist clients. Instead of walking users through complicated troubleshooting steps over the phone, we can quickly establish a remote session and resolve issues directly. This improves response times and increases overall efficiency for our team. It also allows us to centralize unattended access to client machines, which is critical for proactive support and after-hours maintenance. Being able to securely connect to endpoints without requiring the end user to be present helps us deliver more consistent service. During our trial, we’ve already seen how it can reduce support friction, improve client experience, and potentially lower remote access costs compared to some other tools. For a small MSP, having a reliable and cost-effective remote support platform directly benefits both operational efficiency and scalability. ### 2. Smooth Remote Access with Top-A Reliable and Intuitive Remote Support Solution—Finally! **Rating:** 4.5/5.0 stars **Reviewed by:** Nicolò T. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Zoho Assist?** The remote connections are smooth and reliable, making it easy to work from anywhere. The interface is clean and user-friendly, which helps streamline daily tasks. Setting up the software and onboarding new clients is straightforward, and I appreciate the strong security features that give me peace of mind. Overall, I find it to be an excellent value considering the range of features it offers. **What do you dislike about Zoho Assist?** Transferring files requires switching to a specific 'file transfer mode,' as direct drag-and-drop from the main session window is not available. Additionally, I find that the Android app runs noticeably slower during sessions when compared to the desktop version. **What problems is Zoho Assist solving and how is that benefiting you?** For years, ScreenConnect was our preferred remote support tool, fitting our team’s needs perfectly. However, recent updates have made it more cumbersome, introducing unnecessary steps just to connect with clients and noticeably slowing our workflow. In response, we explored many other remote support platforms, but none struck the right balance of features, dependability, and user-friendly design to warrant a switch—until we discovered Zoho Assist. Zoho Assist has finally provided us with a worthy alternative. Its interface is straightforward and easy to navigate, remote sessions remain stable, and the overall experience closely mirrors what we valued in ScreenConnect. It fulfills our team’s requirements in almost every aspect. ### 3. Great Remote support solution **Rating:** 4.0/5.0 stars **Reviewed by:** Raymond R. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Zoho Assist?** i'm a 1-man-show IT/MSP company, and zoho assist is 1 of the best remote support solutions i've tried i've test driven quite a few and this hit almost all the nails on the head for me, only thing missing (and something i can overlook) is a persistent file share that can be used for a toolkit my customers have no issues getting a session started through my website using the supplied widget integrated on my website customer support seems very easy to get in touch with and was helpful answering some of my questions overall, the implementation and getting started process was very straightforward and easy **What do you dislike about Zoho Assist?** i wish the addon feature of unattended access was part of the pro plan i picked instead of being an extra, mostly because you need that unattended access addon to get the service queue feature **What problems is Zoho Assist solving and how is that benefiting you?** allowing me to remotely connect to customers' computers and diagnose and fix software issues without needing to roll onsite ### 4. Effortless Remote Access, Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Zoho Assist?** I like how easy it is to set up and use Zoho Assist. The unattended access feature makes everything work easily. It solves the problem of being able to remotely access computer systems that I need to use frequently and saves me a lot of time in management. **What do you dislike about Zoho Assist?** Sometimes, I wish the resolution was just a little more clear when remotely viewing a system. It's just a little fuzzy or hard to read text sometimes, but not all the time. Just wish resolution quality could be improved a bit. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist helps me remotely access and manage several computer systems, saving a lot of time. ### 5. Effortless Setup and Reliable Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ken P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2025 **What do you like best about Zoho Assist?** Setting up Zoho Assist and integrating it into my website was straightforward. I also installed the agent on a client’s PC, and it performed without any issues. Having tried many remote support tools, I can say that Zoho Assist is truly among the best. **What do you dislike about Zoho Assist?** While testing persistent remote support, I experienced a few disconnections from the PC. However, my support sessions tended to be quite lengthy, sometimes lasting up to eight hours. Reconnecting was straightforward, and I was able to resume exactly where I had left off. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist has effectively addressed my need to provide remote IT support to my clients. With this tool, I no longer have to worry about managing remote access, and I find its reasonable cost to be well justified. If you are considering other remote support solutions and have not yet tried Zoho Assist's free trial, you could be overlooking one of the best remote support tools I have encountered in my 20 years working in IT. ### 6. Cost-Effective and Smooth Interface, Top Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Drew E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Zoho Assist?** I really like the price point of Zoho Assist, and its ability to scale by adding as many unattended computer licenses as needed, which perfectly suits my growing requirements. Additionally, I appreciate the cost-effectiveness combined with the ease of installation that Zoho Assist offers. Its interface proves to be much smoother compared to others like TeamViewer. I love the support for mobile devices, enabling me to use unattended access on mobile devices and tablets seamlessly. The initial setup is extremely easy, needing just a few simple steps to launch it, which adds to the overall user-friendly experience. Furthermore, the availability of a nice mobile app, which was not offered by some competitors like TeamViewer at the time, enhanced my ability to manage mobile devices efficiently without needing a mobile desktop setup, providing a more secure solution without the need to open ports. These features collectively make Zoho Assist very appealing and reliable for my remote access needs. **What do you dislike about Zoho Assist?** I do have trouble with the mobile app as I cannot figure out how to right-click on a remote desktop, which is quite problematic. **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho Assist for remote access to off-site computers, enhancing convenience and flexibility. It supports unattended access and mobile devices, making it easier to manage systems across locations. The cost-effectiveness and scalability of licenses are additional benefits. ### 7. Reliable Remote Access with Some Limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Tina G. | Marketing Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoho Assist?** I use Zoho Assist for working from home through unattended access. I like how it's easy to open and access my computer remotely. It's also great that I can give a link to someone to help with support on their end, even though I don't use this feature often, it's nice to have the option. The initial setup was really easy. **What do you dislike about Zoho Assist?** I would like the ability to turn my work computer on if it was shut down. I cannot do that with Zoho Assist. I have to Wake From LAN with AnyDesk, then return to Zoho Assist. **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho Assist for working from home by remotely accessing my work computer. It's easy to open and access my computer. I also like the option to provide a support link. ### 8. Zoho Assist: Strong Remote Access with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Brian C. **Reviewed Date:** November 03, 2025 **What do you like best about Zoho Assist?** I appreciate how Zoho Assist provides reliable remote access solutions for my workstations, especially in scenarios where either a VPN is not possible or remote desktop isn't functioning. Its capability to grant secondary access ensures that I can manage remote administration tasks efficiently. I find the unattended access and remote connection features particularly useful, allowing seamless management of computers without needing a user's presence on-site. Additionally, the fact that Zoho Assist integrates well with the existing Zoho platform we were already using is a definite plus, making the overall integration smoother and more cohesive. **What do you dislike about Zoho Assist?** I found some aspects of setting up Zoho Assist a bit difficult to sort out, especially relating to our subscription level and unattended access. It doesn't effectively hide options that aren't available with my subscription or clearly guide me on achieving tasks within my current plan. Specifically, the system seems to steer me towards methods that result in limitations due to subscription constraints. Additionally, the administrative interface could be improved, particularly when configuring groups of users and workstations. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist provides secondary remote access to workstations, especially when VPN or remote desktop isn't working, enhancing connectivity. ### 9. Cost-Effective Solution That Meets All Our Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoho Assist?** It is extremely cost effective and accomplishes everything we need it to do. **What do you dislike about Zoho Assist?** The file transfer is a little cumbersome. Other remote access software I have used allowed me to drag files out of a folder on my computer and into a folder on the destination computer. With Zoho Assist, I need to open the interface and set a destination, but for the cost savings I can deal with it. **What problems is Zoho Assist solving and how is that benefiting you?** I have a dozen or so computers that I need to manage in a retail store. Zoho Assist lets me do that without the need to be physically present, and since it is something I only need to do once or twice a month, the cost savings over other options we have used are significant. ### 10. Fast, secure and free to start! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Zoho Assist?** It's incredibly easy to get connected to one of my clients devices. It's free to start. **What do you dislike about Zoho Assist?** I wish I could be able to control my clients iOS devices, not just screen share. **What problems is Zoho Assist solving and how is that benefiting you?** Getting connected to my clients devices fast. Easy onboarding new customers. ### 11. Reliable Remote Access with Smooth Cross-Platform Deployment **Rating:** 5.0/5.0 stars **Reviewed by:** Barry D. | Director, Information Technology and Marketing Ops, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Zoho Assist?** Zoho Assist is a reliable remote assistant. Connections made to remote sessions are very responsive, with minimal lag. Our environment is a mix of Windows and macOS, and deployment to both operating systems is relatively easy considering the restrictions within macOS. Zoho's customer service is attentive when addressing technical issues. **What do you dislike about Zoho Assist?** While understandable, macOS clients sometimes require a system restart to get a reliable connection. These same clients can stop reporting back, requiring a redeployment. **What problems is Zoho Assist solving and how is that benefiting you?** Our organization utilizes Zoho Assist for IT and application support across various platforms. ### 12. Zoho Assist - Great Tool that is So Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Zoho Assist?** This no install tool has helped our company provide seamless support to our clients without the need to install any software or utilities that bog down they systems. Clients love it, find it easy to use and have raved about the support we have been able to offer in a very short window. Love it. Price per technician is great compared to the other tools we evaluated **What do you dislike about Zoho Assist?** Granting the Admin rights is the only thing that is a tad cumbersome, requiring the end user to approve the elevation is really not necessary, we could not help them if they say no, so it should be an automatic elevation and not require intervention by the end user. Being able to connect with the Admin credentials before the session starts or during the connection process would make this a more seamless process **What problems is Zoho Assist solving and how is that benefiting you?** End-User Support issues is our primary use right now, also has helped in allowing use to see the number of machines that require updates ### 13. Reliable and Simple Remote Support with Excellent Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** James R. **Reviewed Date:** December 16, 2025 **What do you like best about Zoho Assist?** I love how easy Zoho Assist is to set up and its reliability is beyond expectations. The simplicity of the software is top-notch, making it straightforward after moving from another software. The Zoho support team is excellent, providing great assistance when needed. I appreciate how dispatching and remote support for my clients is seamless, which is a must in my business. **What do you dislike about Zoho Assist?** I experience lag times and timeouts during remote sessions, but reconnecting is simple and fast. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist is simple to set up and reliable, providing essential remote support for client troubleshooting and assistance. ### 14. Effortless Login and Unattended Support for All Users **Rating:** 5.0/5.0 stars **Reviewed by:** Steve S. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Zoho Assist?** Super easy to login and quickly add unattended support. Use this service with non-technical users. **What do you dislike about Zoho Assist?** Having to click to the unattended support seems like we are duplicating access. **What problems is Zoho Assist solving and how is that benefiting you?** This has been a major time saver to quickly gain access to the screen to see what issues the client is experiencing. Older users are non-technical. This makes it easy to understand and has privacy to address that concern. ### 15. Reliable Remote assist software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Zoho Assist?** Fast and reliable, the free version provides enough features that most independent freelance IT professionals won't need to upgrade to the paid version. It even allows a limited number of unattended connections, so you can always access a client computer or remote server when needed. There are several ways to connect, including sending a ready-to-install app or using the web interface. **What do you dislike about Zoho Assist?** I understand that Zoho has no alternative, but when connecting to a new computer, users are required to follow steps to enable screen recording and adjust privacy settings. Some end users become concerned or uneasy when they encounter the term “screen recording.” **What problems is Zoho Assist solving and how is that benefiting you?** Instant support makes things much easier by saving time and eliminating the hassle of travel, while also ensuring clients receive fast resolutions. ### 16. Effortless Remote Support, but Connectivity Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea W. **Reviewed Date:** December 17, 2025 **What do you like best about Zoho Assist?** I use Zoho Assist to connect with customers quickly and assist them with small issues on their computers. I really appreciate the ease of use, as the initial setup was very easy. The feature we value the most is remote assist because it usually requires our assistance. **What do you dislike about Zoho Assist?** When away from my personal computer, I tried to connect through the website, and it is very difficult sometimes to make the connection. **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho Assist to quickly connect with customers on their computers and help them fix small issues. ### 17. One of the best options for Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson V. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Zoho Assist?** One of the best of Zoho Assist is the price, I don't think any product right now can beat it. Also, it is easy to use and manage. I don't remember the last time that I needed support from Zoho; it is very reliable. I use it almost every day. **What do you dislike about Zoho Assist?** Sometimes, when I remote to a system from a mobile, the keyboard function does not work correctly. **What problems is Zoho Assist solving and how is that benefiting you?** I need to manage multiple computers in different places. ### 18. Zoho Assist is an awesome remote access tool for connecting to user PCs located everywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Zoho Assist?** Zoho Assist has been the price less in enabling me to connect to our customer computers without loading remote access software. Our customers with very basic or limited computer skills have been able to load the Zoho Assist plug in even where campus IT Departments don't allow remote access software, for security reasons. Unfortunately, my customers usually need my computer experience to get their systems working so remote access to their computers is critical to their business needs. Often times others working at MBS will have a special request for me to help out a customer and it is primarily because I can connect to this multitude of computers successfully to help out our customers. Zoho Assist is wonderful and I love how it is getting better functionally all the time. Thanks and keep up the great job that you all are doing... :-) Larry **What do you dislike about Zoho Assist?** There is nothing that I dislike about Zoho Assist. I do dislike that some of my customer's IT Support have figured out how to block the port that Zoho Assist uses for remote access. I also have one campus that is now blocking browser plug-ins and that is an issue. But once again Zoho Assist is terrific and the best remote access that I've ever used in my decades of providing remote support of customers. **What problems is Zoho Assist solving and how is that benefiting you?** It enables me to connect to various customer PCs to resolve their system problems. ### 19. Quality service/product for a fraction of the cost of competitors **Rating:** 5.0/5.0 stars **Reviewed by:** Andrey R. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Zoho Assist?** Zoho provides centralized control over multitude of devices across different departments. And with ease of invite/customer connection, it allows for a quick support sessions on demand. The deployment can be an breeze, with options to deploy through the domain, policy, or pre-shared link distribution. As unattended access allows for a remote access to any of the remote devices at any time. We use it daily, to support the customers with their tech issues, or to allow the employees to connect to their workstations when working from home. **What do you dislike about Zoho Assist?** One of the downsides, is the lack of ability to assign specific machine to a specific user. The machines can be grouped and the groups are assigned to the user, but not individual machines. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho solves the problem of the support person not having to be at the customer's location and to allow employees to perform their work remotely. ### 20. Unattended Access That Works Reliably with Long Session Duration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Zoho Assist?** Unattended access works very well, and the session duration is also quite long. **What do you dislike about Zoho Assist?** For a support session, the user needs to download a program and grant access each time. **What problems is Zoho Assist solving and how is that benefiting you?** Providing remote support to clients, debugging issues on local ### 21. Outstanding Cross-Platform Performance and Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoho Assist?** The core technology works great across all platforms. The UX is clean and organized. The IPMI features work well for Windows and Linux; Mac less so. Support is prompt and knowledgeable. Price is hard to beat. Agent roll-out is easy. **What do you dislike about Zoho Assist?** Sometimes Mac unattended agents fall off / become unresponsive, requiring agent reinstall. **What problems is Zoho Assist solving and how is that benefiting you?** Unattended remote access is our use case. Most hosts are headless. ### 22. One of the best out there **Rating:** 5.0/5.0 stars **Reviewed by:** Sotiris L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Zoho Assist?** Zoho assist is extremely user friendly, easy to categorize computers and has incredible reporting that helps extremely much while evaluating customers and technicians. **What do you dislike about Zoho Assist?** The desktop app gets a bit laggy some times and not all computers load on the unattended access. you can bypass that by going back and forth on the menu, but it is a bit annoying. **What problems is Zoho Assist solving and how is that benefiting you?** We primarily use Zoho Assist to provide remote support to our customers, which saves tons of comutting time and costs. ### 23. Excellent and affordable access **Rating:** 5.0/5.0 stars **Reviewed by:** Linsey S. | Owner Veterinarian, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Zoho Assist?** Ease of access for unattended use plus can have numerous computed and log ins with one account for a very reasonable price. For those of us not in IT who just need it to access work computer when away from the office it’s been fabulous. I’ve had team viewer and it had a it of issues plus costly for what we needed **What do you dislike about Zoho Assist?** Occasionally glitches that have resulted in my inability to work without the ability to fix it remotely is an issue. **What problems is Zoho Assist solving and how is that benefiting you?** Accessing computer from home when I’m away for timely record keeping and helping patients get medication refills and review charts, I’m a veterinarian. I live a great distance from my office and it makes it easier when I’m away. ### 24. Effortless Remote Support for Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Zoho Assist?** Zoho assist makes it so easy to provide our clients quick and easy remote assistance. **What do you dislike about Zoho Assist?** We would like to see the ability to remote into their iphone or ipad. **What problems is Zoho Assist solving and how is that benefiting you?** It allows us to access customer equipment effortlessly even when assisting the most novice user. ### 25. Excellent support tools at a disruptive price. **Rating:** 5.0/5.0 stars **Reviewed by:** Kirk W. | CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Zoho Assist?** Great remote assistance tools. Unattended access works great. It's fast, reliable, and easy to use. **What do you dislike about Zoho Assist?** I wish the basic account for unattended access included a full featured remote assistance feature. The remote assistance feature is a little crippled in the unattended access subscription. **What problems is Zoho Assist solving and how is that benefiting you?** Remote support for users within my organization as well as outside users that I support. ### 26. Zoho Assist is reliable remote management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Steven X. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Zoho Assist?** I can access roaming user computer when they lost VPN connection with main office **What do you dislike about Zoho Assist?** I don't like Zoho Assist shrink remote desktop screen to small one when user has multiple monitors. I need to click the main display desktop to large it so I can see what's in it. Before Zoho Assist adds this feature, I still can switch monitor by short-cut keys or from side bar. Zoho Assist don't need display all screens after connection. I really want Zoho Assist add chat option in Unattended Access. A lot of people are working at home now. When I connect, I don't know what are they doing before the camera, maybe they are wearing pajama or naked having a video meeting with family member or close friend. I wish I can click chat before connection and user computer will pop up message window, I wait for few minutes to confirm nobody before computer, then I will remote access. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist provides unattended assist agent to remote control computers. Our roaming user are used to leave me a message that "I need to fix some issue", then they leave and I remote control their computers at my convenience time. When I need to test or fix their VPN problem, I won't worry lost connection when I disconnect user computer VPN connection, Zoho Assist Unattended agent provide connection from internet network. ### 27. Request for 7-Day Extension to Evaluate Zoho Assist **Rating:** 4.0/5.0 stars **Reviewed by:** Vijaykumar A. | End User Support, Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Zoho Assist?** Hello Team Zoho, Good day! We are currently exploring Zoho Assist as part of our remote support tool evaluation. To ensure a thorough assessment of its features and suitability for our environment, we would like to request a 7-day extension to the current trial period. This additional time will help us: Test advanced functionalities such as unattended access, file transfer, and session recording. Evaluate performance across different user scenarios. Compare its integration capabilities with our existing systems. We appreciate your support and look forward to your confirmation. Best regards, Vijay Kumar AR **What do you dislike about Zoho Assist?** Hello Zoho Assist Team, Good day! We’ve been actively evaluating Zoho Assist for our remote support needs and appreciate the range of features it offers. During our testing, we observed that when both Diagnostics and Command Prompt are initiated simultaneously during a remote session, the screen control becomes disabled. This limits our ability to interact with the user’s screen while troubleshooting. It would be highly beneficial if both tools could be used concurrently without impacting screen control, as this would streamline support workflows and improve efficiency during live sessions. We hope this feedback is helpful and look forward to any updates or suggestions you may have. Best regards, Vijay Kumar AR **What problems is Zoho Assist solving and how is that benefiting you?** NA ### 28. HB Brands Review **Rating:** 5.0/5.0 stars **Reviewed by:** IJAS M. | IT Infrastructure Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Zoho Assist?** Unattended setup and SSO with customer support, ease of use and ease of integration Easy Implementation Frequency of usage is good Awesome product, we used last 5 years continuously TeamViewer, and replaced this year with Zoho Assist **What do you dislike about Zoho Assist?** Remote Key input and Multiple Tab option not available **What problems is Zoho Assist solving and how is that benefiting you?** Awesome product, we used last 5 years continuously TeamViewer, and replaced this year with Zoho Assist ### 29. Great Remote Management software **Rating:** 3.5/5.0 stars **Reviewed by:** Tyler T. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Zoho Assist?** Great remote management software. I have used both the free and paid version of this software and have had very few issues. Install is quick and easy and support was even able to extend my original trial for an extra week to test a few additional features. I use this product multiple times a week and have found it to be a crutial tool in our IT environment! **What do you dislike about Zoho Assist?** I have had a couple times where the device shows offline and requires a reboot to make the device accessible. **What problems is Zoho Assist solving and how is that benefiting you?** Allowing users to access their systems remotely to connect to their home PC's should they need to access anything when on the road. ### 30. Very convinient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Zoho Assist?** Easy to manage remotely multiple devices **What do you dislike about Zoho Assist?** Sometimes a little bit slow and unresponsive in remote connection **What problems is Zoho Assist solving and how is that benefiting you?** Running research algorithm on multiple devices and monitoring their performance ## Zoho Assist Discussions - [Is there an app that runs where I ca connect with my account without using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) - 1 comment, 1 upvote - [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) - 7 comments, 1 upvote - [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) - 1 comment, 1 upvote - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [View Zoho Assist pricing details and edition comparison](https://www.g2.com/products/zoho-assist/reviews?filters%5Bsentiment_snippet%5D=1841179&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A20%3A55+-0500&secure%5Bsession_id%5D=87fd852e-c44a-4290-8e42-929ff087da56&secure%5Btoken%5D=5d32314190b73cce29584ec1e1058f1626201b7058c934758a21284c9af74ca7&format=llm_user) ## Zoho Assist Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) - [FreePBX](https://www.g2.com/products/freepbx/reviews) - 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[Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Desk SSIS Components by Devart](https://www.g2.com/products/zoho-desk-ssis-components-by-devart/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) - [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) ## Zoho Assist Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing - Video Streaming - Two-Way Audio & Video - Conferencing **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support - Calendar Management - Document Management - Project Management - Content Management - Workflow Management - Email Management - Contact Management - File Management - Meeting Management **Application Tools** - Password Protection - Video Call Recording - In-Browser Application - Screen Recording - On-Demand Recording **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Security** - Data Encryption - Compliance **Agentic AI - Screen Sharing** - Decision Making **Additional Functionality** - Document Storage - Chat/Messaging - File Transfer - Third-Party Integrations - Presentation Streaming - On-Demand Webcasting - Screen Capture - Calendar Management - Multi-Participant Screen Sharing - Mobile Access - Brainstorming - Role-Based Permissions - API - Calendar Sync - Surveys & Feedback - Customizable Branding - Email Reminders - Desktop/Browser Sharing - Email Management - Meeting Management - Collaboration Tools - Screen Mirroring - Annotations - Generative AI - Whiteboard - Targeted/Locked Screen Sharing - Activity Dashboard - AI Copilot - Reporting & Statistics - File Management - Mobile Screen Sharing - Video Management - User Management - Real Time Screen Sharing - CRM - Presenter Control Management - Drag & Drop - Microsoft Outlook Integration - SSL Security - Video Support - Scheduling - Access Controls/Permissions - Availability Indicator - @mentions - Commenting/Notes - Reminders - Progress Tracking - Single Sign On - Discussions/Forums - Data Import/Export - Audio Calls - Search/Filter **Additional Functionality** - API - @mentions - Commenting/Notes - Reminders - Customizable Branding - Collaboration Tools - Surveys & Feedback - Progress Tracking - Single Sign On - Discussions/Forums - Activity Dashboard - AI Copilot - Data Import/Export - Third-Party Integrations - Reporting & Statistics - Audio Calls - Search/Filter - Calendar Sync - Drag & Drop - Generative AI **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Administration** - Active Directory Integration - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing - Screen Sharing - File Transfer - Third-Party Integrations **Platform** - Cross-Platform Access - Mobile Device Access - Remote Access/Control - Communication Management - Multiple Monitor Access **Security** - Device Enrollment - Compliance Management - Remote Monitoring & Management - File Management - Meeting Management - Print Management - User Management **Additional Functionality** - Role-Based Permissions - Chat/Messaging - Whiteboard - AI Copilot - API - Two-Factor Authentication - Reporting & Statistics - Secure Data Storage - Customizable Branding - Reporting/Analytics - Remote Printing - Server Monitoring - Activity Dashboard - Real-Time Notifications - Desktop Virtualization - Access Controls/Permissions - Real-Time Monitoring - Activity Tracking - Remote Update/Installation - Event Logs - Performance Metrics - Secure Login - Monitoring - Real-Time Data - Uptime Reporting - Live Chat - Generative AI - Collaboration Tools - Authentication - Real-Time Chat - Diagnostics Tools - Summary Reports - Drag & Drop - Multiple User Accounts - Troubleshooting - Real-Time Updates ## Top Zoho Assist Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,047 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (512 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews)