---
title: Datto RMM Reviews
meta_title: 'Datto RMM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 801 reviews by the users' company size, role or industry
to find out how Datto RMM works for a business like yours.
aggregate_rating:
rating_value: 4.5
review_count: 801
scale: '5'
date_modified: '2026-09-30'
parent_category:
name: IT Management
url: https://www.g2.com/categories/it-management
---
# Datto RMM Reviews
**Vendor:** Kaseya
**Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)
**Average Rating:** 4.5/5.0
**Total Reviews:** 801
**AI Enabled:** This product embeds AI to enhance or extend its core functionality.
## About Datto RMM
Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.
## Datto RMM Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
**What users like:**
- Users appreciate the **ease of use** of Datto RMM, facilitating seamless management and troubleshooting for MSPs. (85 reviews)
- Users value the **automation features** of Datto RMM, enhancing efficiency and simplifying app deployment. (58 reviews)
- Users value the **extensive information and integrated tools** offered by Datto RMM for efficient customer support. (47 reviews)
- Users value the **easy remote access** capabilities of Datto RMM, enhancing support and issue resolution efficiency. (47 reviews)
- Users appreciate the **s seamless integrations** of Datto RMM, enhancing efficiency and streamlining daily management tasks. (46 reviews)
- Remote Support (33 reviews)
- Monitoring (31 reviews)
- Easy Integrations (30 reviews)
- Easy Setup (29 reviews)
- Deployment Ease (27 reviews)
**What users dislike:**
- Users struggle with **remote access issues** , experiencing frequent connection timeouts and complex cloud backup recovery processes. (36 reviews)
- Users often experience **slow performance** with Datto RMM, particularly when controlling endpoints and accessing support. (24 reviews)
- Users find the **missing features** in Datto RMM challenging, particularly with stability and agent dependency issues. (22 reviews)
- Users feel Datto RMM **needs improvement** in modernizing Webremote and enhancing usability for better team adoption. (20 reviews)
- Users find **feature issues** arise with custom monitors and installation hurdles due to admin rights and customer setups. (18 reviews)
- Users find that Datto RMM has **improvement needs** due to clunky UI and inconsistent task management issues. (17 reviews)
- Access Issues (15 reviews)
- Delay Issues (15 reviews)
- Connection Issues (14 reviews)
- Poor Interface Design (13 reviews)
## Datto RMM Reviews
### 1. Rock-Solid Datto RMM for Proactive IT Automation and Seamless Integrations
**Rating:** 5.0/5.0 stars
**Reviewed by:** Pim Z. | Small-Business (50 or fewer emp.)
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** August 28, 2026
**What do you like best about Datto RMM?**
Datto RMM is a rock-solid, enterprise-grade platform that serves as the engine for proactive IT operations. Its biggest strength is its lightweight, highly reliable agent and its flexible component and scripting framework. It allows you to build custom monitors, deploy automated maintenance tasks, and execute complex scripts across thousands of endpoints with minimal manual overhead.
Where it truly excels is in its ecosystem cohesion. The native integration with Autotask PSA ensures that critical alerts automatically generate properly triaged tickets, while the integration with IT Glue allows for seamless, secure password injection during support sessions. The built-in Web Remote tool is fast and responsive, giving technicians instant access to command lines and remote control without interrupting the end user.
**What do you dislike about Datto RMM?**
As with any robust operational powerhouse, achieving maximum efficiency requires a deliberate upfront investment in configuration. You cannot simply deploy the agent and walk away; you must take the time to properly structure your device filters, tune alert policies to avoid ticket noise, and build out your custom scripting library. Once that foundation is established, however, the platform operates flawlessly.
**What problems is Datto RMM solving and how is that benefiting you?**
Datto RMM solves the challenge of manually maintaining geographically distributed endpoints and relying on disconnected remote support tools.
By centralizing device health monitoring, automating software deployments, and managing aggressive patching schedules, it prevents minor system anomalies from becoming active downtime. The platform proactively identifies issues and orchestrates self-healing scripts or triggers alerts directly into our service desk workflows.
The primary benefit is a massive reduction in repetitive maintenance tasks, standardizing how we manage client environments, and providing our engineers with a single pane of glass to diagnose and resolve issues instantly.
### 2. Powerful Visibility and Automation, but Policy Navigation Needs Streamlining
**Rating:** 3.5/5.0 stars
**Reviewed by:** Darren . | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** May 26, 2026
**What do you like best about Datto RMM?**
Datto RMM has been effective for maintaining visibility across distributed environments without requiring constant manual checks. The remote tools are convenient during active troubleshooting, and the automation capabilities help reduce repetitive maintenance tasks across multiple endpoints. We also like the flexibility of custom monitoring policies and scripting because it allows us to standardize management while still adapting to different client requirements. The platform is especially useful for proactive issue detection before users report problems.
**What do you dislike about Datto RMM?**
Policy organization and navigation can become difficult to manage as environments grow larger or more customized. Certain alerting behaviors also require extra tuning to avoid unnecessary noise, especially in mixed environments with varied hardware and software baselines. While the platform is feature-rich, some administrative workflows could be streamlined further to reduce the amount of clicks and menu navigation required for common tasks.
**What problems is Datto RMM solving and how is that benefiting you?**
Datto RMM has helped simplify management of geographically distributed systems by giving us a centralized way to monitor endpoint health, automate maintenance, and remotely assist users without relying on multiple disconnected tools. It has reduced the amount of manual intervention required for patching and recurring system upkeep while improving response times during support incidents. The scripting and monitoring capabilities have also helped standardize operational processes across different customer environments and identify issues earlier before they become larger service disruptions.
### 3. Comprehensive Management with Limited Automation in Patches
**Rating:** 4.0/5.0 stars
**Reviewed by:** Ronald J. | Small-Business (50 or fewer emp.)
**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**AI Translated:** This review has been translated from Spanish; Castilian using AI.
**Reviewed Date:** August 04, 2026
**What do you like best about Datto RMM?**
I like the wide range of areas that Datto RMM covers and everything that can be done almost without limit, although it depends on your ability to handle the tool and the approach you have. Mainly, I find the alert system very useful, which can be automated when certain conditions are met, as this helps a lot.
**What do you dislike about Datto RMM?**
In the section on patches, it is particularly deficient because there are new patches every day, and it becomes complicated because I know there is an automation to update, but this same automation halts operations if it is executed, since not all the companies we manage have a fixed time for updates and patches. Without the script, which is very invasive, the best option is to do it manually, but it becomes very slow.
**What problems is Datto RMM solving and how is that benefiting you?**
I use Datto RMM to manage devices, visualize issues, deploy tools, and apply security policies. I love the automation of alerts, which facilitates efficient IT management.
### 4. Powerful, Easy-to-Use Remote Monitoring and Automation for MSPs
**Rating:** 4.0/5.0 stars
**Reviewed by:** D S. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** May 14, 2026
**What do you like best about Datto RMM?**
Datto RMM provides strong remote management and monitoring capabilities with an easy-to-use interface and reliable automation features. The platform makes it simple to manage endpoints, deploy software, run scripts, monitor system health, and remotely support users from a centralized dashboard. The integrations with PSA and backup solutions also help streamline day-to-day MSP operations.
**What do you dislike about Datto RMM?**
While the platform is feature rich, some areas of the interface can feel inconsistent or require too many clicks to navigate. Alert tuning and policy management can also take time to properly configure in larger environments. Occasionally, there can be delays with device status updates or component execution reporting, which can impact troubleshooting efficiency.
**What problems is Datto RMM solving and how is that benefiting you?**
Datto RMM helps centralize endpoint monitoring, patch management, and remote support into a single platform. It reduces the time spent manually maintaining systems by automating routine tasks, alerting on issues proactively, and allowing technicians to remotely troubleshoot devices quickly. This has improved response times, increased operational efficiency, and helped maintain more consistent management across client environments.
### 5. Intuitive and Robust for Remote Management
**Rating:** 5.0/5.0 stars
**Reviewed by:** Justin C. | Lead Solutions Architect, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through LinkedIn
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** April 30, 2026
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about Datto RMM?**
I like how simple and intuitive Datto RMM is to use. It also has a robust feature set that allows for more advanced scripting and application deployment. The ability to quickly and easily manage all of our endpoints is invaluable. My favorite feature is the ability to package applications, script setting changes, and after testing, deploy them to multiple clients with just a few clicks.
**What do you dislike about Datto RMM?**
The timeout when connecting to web consoles could be improved. Sometimes it takes up to a minute or two to connect to a remote device. This can be especially frustrating for our help desk technicians. Even just a minute or two delay can be frustrating for our clients. I learned recently at Kaseya Connect that this issue is being addressed, so it's always good to hear that needs are being addressed.
**What problems is Datto RMM solving and how is that benefiting you?**
I find Datto RMM simplifies remote troubleshooting by providing not only remote console management, but remote command line, remote powershell, and remote device information in a quick and easy to deploy manner. Being able to deploy software and manage software deployments is also a huge bonus. It's simple and easy to use. The robust updating features are also great.
### 6. The Best, Most Brilliant, Perfectly Efficient, Support Tools Ever used in my IT Career.
**Rating:** 5.0/5.0 stars
**Reviewed by:** Lorenzo B. | 1st Line Support Consultant, Information Technology and Services, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account added to their profile
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** February 11, 2025
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about Datto RMM?**
RMM is easy to understand and alot better to use and grasp you can even use it on your mobile to assist customers on the go
supporting customers as soon as they have been added to their respective agent applications makes it so much easier to remotely support their needs.
We have been using Kasaya Datto RMM and Autotask since we started with the Signet IT coumpany
everything we receive on our daily tasks gets handled on the product is so easy to use and so good to customize things the way we need it,
we provide all of our customers support through the portal which we have running with Kaseya Auto Task and this gets used everyday and every night
to onboard our customers onto this is straight forward and easy and the customers only need to send an email to get it to the Kaseya Datto Autotask system and we are on it to provide support.
Customer support for us using the system is amazing.
the application is so good and implemented into all of our systems we use alert tickets CS and the works
To add to this somethings became even nicer like the little icons on each of our classifications helping the newer IT generation with finding the work they need to action
**What do you dislike about Datto RMM?**
there is so much good for a new joiner who never used it it would be overwhelming this takes some time for a new IT guy to get used too but for those working with it it's a powerhouse and a half like having a PA in your pocket type of thing
**What problems is Datto RMM solving and how is that benefiting you?**
Everything absolutely everything on a daily Basis
### 7. Datto is fairly easy to use in comparison to other RMM's I've used. I think layout could be improved still
**Rating:** 5.0/5.0 stars
**Reviewed by:** Evan W. | Athletics IT Student Gameday Support, Mid-Market (51-1000 emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through LinkedIn
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** June 28, 2024
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about Datto RMM?**
It's super consistent and I know where everything is. I haven't had to worry about agents failing to install on new devices I'm imaging, and the automation tools still save me a ton of time. It's nice that I can get things moving without having to do things manually. A lot of times I'll need to install some software on someone's computer and I can just do it remotely by deploying a component
**What do you dislike about Datto RMM?**
Some parts of the site feel kind of old, it would be great if the layout was cleaner so I didn't have to click around so much to find basic settings. Also the reports sometimes can be a headache. It'd be awesome if they made that part more like point and click and easier to read at a glance.
**What problems is Datto RMM solving and how is that benefiting you?**
everything is in one place to make it
### 8. Device Management under One Roof
**Rating:** 4.0/5.0 stars
**Reviewed by:** Joe S. | Technical Support Specialist, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through LinkedIn
**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
**Reviewed Date:** December 28, 2023
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about Datto RMM?**
Datto has a ton of built in tools for managing end points. I am able to schedule jobs for device or even sites, as well as access the devices remotely using the built in remote support tools that are available with the service. Working in tech support, I end us using Datto daily to support business issues and requests.
**What do you dislike about Datto RMM?**
The new UI of Datto is very clunk and feels like it does not have the same features of their legacy UI, so I do find my self having to switch between them from time to time to get some tasks completed
**What problems is Datto RMM solving and how is that benefiting you?**
Datto is solving the issue of having multiple different places of acces all under one room. I am able to find a client device and can directly manage it with a scheduled job or by removing into the device.
### 9. Datto RMM Has Delivered on Our Requirements
**Rating:** 5.0/5.0 stars
**Reviewed by:** Darren H. | Small-Business (50 or fewer emp.)
**Validated Reviewer:** Validated through a business email account added to their profile
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** June 19, 2026
**What do you like best about Datto RMM?**
We have tried several RMM products and this has been the one we have retained the longest. No RMM is perfect (yet) but Datto RMM has delivered on our requirements.
The bits I like - Patch Management, Reporting. The integration with Autotask and IT Glue is ideal and helps us provide our customers with an efficient level of support. It is mostly straight forward to use but would recommend having an internal champion to make the most of it
**What do you dislike about Datto RMM?**
Initially the problem of feature updates not being included in patch management was a major headache - particularly for Windows 11. However this has now been resolved and looks to be working well. To use the system properly I would recommend training / kaseya university
**What problems is Datto RMM solving and how is that benefiting you?**
As an MSP it gives us the ability to efficiently manage and support endpoints. From Patch Management to Reporting it is a valuable tool when delivering IT Support. Information is easily obtained for audits. Compliance is a major benfit of using an RMM
### 10. Seamless Kaseya Stack Integration with a Clean, Modern RMM UI
**Rating:** 5.0/5.0 stars
**Reviewed by:** Benjamin S. | Small-Business (50 or fewer emp.)
**Validated Reviewer:** Validated through a business email account added to their profile
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** June 19, 2026
**What do you like best about Datto RMM?**
I like how the RMM integrates with the rest of the Kayesa stack, pulling passwords and other info from Itglue without having to leave the web remote screen. There are lots of components that make manual tasks easier and help streamline day-to-day work. The UI is clean and has a modern look.
**What do you dislike about Datto RMM?**
There isn’t really anything specific that I dislike about Datto RMM. I’ve used Connectwise Automate and Ninja RMM before, and they don’t compare, they don’t have all the features that Datto RMM has. The only criticism I have is that it that Web Remote can be quite flaky and not always work.
**What problems is Datto RMM solving and how is that benefiting you?**
We use Datto RMM to manage our endpoints, including OS and software patch management. It’s also our primary tool for remote support, using Web Remote and Splash Top. We rely on the RMM to speed up internal tasks that previously required manual intervention on the device itself, whereas we now use components to automate them without having to bother end users.
### 11. Clean UI, Flexible Policies, and Fast Web Remote with Great Support
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account added to their profile
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** July 16, 2026
**What do you like best about Datto RMM?**
Everything, really. I especially like the component you can custom-trim to fit your needs, and all the policies you can manage per org. The UI is clean and easy to read, and the integrations cover everything I need. The web remote is fast, and the agent/browser options feel complete for different needs and use cases. The support team is always quick to respond. AI integration is on the way and already starting to ship, and that will be a huge plus.
**What do you dislike about Datto RMM?**
Sometimes Web Remote is slow to connect. I’m hoping this improves with V2.0 on the way—I really hope so.
**What problems is Datto RMM solving and how is that benefiting you?**
Automations! We can automate so much, and it all feels well integrated. Through Autotask, IT Glue, you name it—it does it all.
### 12. Good RMM with a lot of Integrations
**Rating:** 4.5/5.0 stars
**Reviewed by:** Jacob V. | Service Desk Analyst, Information Technology and Services, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through LinkedIn
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** May 21, 2024
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about Datto RMM?**
Have been heavily working on monitoring and auto-installation automation this time around. Been making the effort to do so a lot easier then doing it manually.
**What do you dislike about Datto RMM?**
Integration can be a little tiresome as it takes time to be sure everything is setup correctly. Once setup though can make things easier. Agent reliability could be improved as well. Sometimes they stop working for an undisclosed reason with no way to determine what caused it.
**What problems is Datto RMM solving and how is that benefiting you?**
With Datto we are able to quickly remote on to a users device and resolve most issues on the spot. With the right alerts setup you can even prevent many users from even calling in to submit a ticket.
### 13. A Core MSP Solution with Endless Possibilities Through Custom Components
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** July 28, 2026
**What do you like best about Datto RMM?**
Alongside Autotask, this is one of the best solutions we use. It’s a core part of our MSP offering, and we also rely on it in our IT Services offering. Being able to create your own components opens up so many possibilities and gives us a lot of flexibility. We also resell this product to end clients, and I genuinely enjoy onboarding them. It’s the product I’m most enthusiastic about. Customer support is great, and getting help is straightforward thanks to the built-in support access.
**What do you dislike about Datto RMM?**
It needs a better ad-hoc support agent. Right now, we sometimes have to use Windows' built-in Remote Assistance because the on-demand agent can take a long time to connect—or may not connect at all—while we still have the end client on the line.
It would also be helpful to have a built-in, up-to-date walkthrough that guides users on how to help the end client add the correct permissions on a Mac so that the agent can work. For example, a quick guide to identify which macOS version the client is using and then the appropriate procedure to walk the end client through enabling the necessary access. Maybe even include a link to a picture-based guide for the end client.
Also, maybe a self-service portal to download the ad-hoc agent that can be integrated into our website, with some form of security that would allow the technical resource to instruct the end client to go to our site, click a button, enter a code or a rotating PIN, and then receive the download link along with setup instructions and screenshots.
**What problems is Datto RMM solving and how is that benefiting you?**
It has empowered our resources with a tool that meets most of our needs.
### 14. Auto-Patching Powerhouse with a Huge Library of Manageable Components
**Rating:** 5.0/5.0 stars
**Reviewed by:** Shaun G. | President, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through LinkedIn
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** September 22, 2026
**What do you like best about Datto RMM?**
Auto-patching, creating and running our own components and the shear number of components and software this tool has and can manage
**What do you dislike about Datto RMM?**
Sometimes the web connect doesn't work, however the splashtop connect is a good fallback
**What problems is Datto RMM solving and how is that benefiting you?**
Being able to manage hundreds of endpoints by a single tech
### 15. Custom Components Shine, Setup and Navigation Hiccups
**Rating:** 3.5/5.0 stars
**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** July 28, 2026
**What do you like best about Datto RMM?**
I really like the ability to create custom components in Datto RMM, such as custom PowerShell scripts, which are great for gathering information. Running automated jobs is a nice feature, and it works really well. I can schedule a job and export results to a UDM efficiently.
**What do you dislike about Datto RMM?**
I sometimes have issues with Webremote. We access Datto RMM through KaseyaOne and it opens lots of new windows and tabs which can be annoying. The Agent Browser isn't reliable. It sometimes struggles to connect to machines I know are online. The integration with KaseyaOne and AutoTask is all very messy. The initial setup took months of work and was difficult.
**What problems is Datto RMM solving and how is that benefiting you?**
Datto RMM helps us control customer devices and alerts us of issues. I use it to create custom components and run automated jobs, which is great for gathering info and scheduling jobs with reliable export results.
### 16. Reliable Remote Monitoring with Intuitive UI and Strong Automation
**Rating:** 4.5/5.0 stars
**Reviewed by:** Aidan L. | Small-Business (50 or fewer emp.)
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** May 20, 2026
**What do you like best about Datto RMM?**
Datto RMM is very strong for remote monitoring and management of client environments. It provides reliable device visibility, automated patch management, scripting capabilities, and alerting that helps proactively identify and resolve issues before they become major problems. The interface is also fairly intuitive compared to other RMM tools, and it integrates well with other MSP platforms.
**What do you dislike about Datto RMM?**
Some advanced configurations and scripting workflows can take time to learn, especially for newer technicians. There can also be occasional delays or noise in alerting if policies aren’t tuned properly, which requires ongoing refinement.
**What problems is Datto RMM solving and how is that benefiting you?**
Datto RMM solves the challenge of managing and maintaining large numbers of client devices efficiently. It reduces the need for manual checks by enabling automation, proactive monitoring, and remote remediation. This improves response times, reduces downtime for clients, and allows technicians to manage more endpoints with less effort.
### 17. Great Interface, Real-Time Monitoring, and Powerful Automation
**Rating:** 4.5/5.0 stars
**Reviewed by:** Ayodeji O. | Service Desk Analyst, Small-Business (50 or fewer emp.)
**Validated Reviewer:** Validated through a business email account added to their profile
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** September 09, 2026
**What do you like best about Datto RMM?**
It has a great interface and solid real-time system monitoring capabilities, and I really like the automation features for handling repetitive tasks.
**What do you dislike about Datto RMM?**
It runs in the cloud, which means that an internet connection outage could limit my ability to access it.
**What problems is Datto RMM solving and how is that benefiting you?**
Overall, my experience has been intuitive and engaging. It offers a set of features that have made remote management and customer service easier, and it has continued to work well for me.
### 18. Patching and remote access is quick and simple with Datto RMM
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Validated Reviewer:** Validated through a business email account added to their profile
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** June 19, 2026
**What do you like best about Datto RMM?**
Datto's patch management has simplified the process of keeping our customers' systems up to date and in compliance with their regulations and cybersecurity needs. The reporting of patching status is simple and easy to use, and the integration with AutoTask makes resolving patching issues more seamless with automatic ticket raising.
The Web Remote tools are also very useful. The tool is quick and responsive, along with the AutoTask and IT Glue integration within the tool, the process of remotely supporting devices is easy
**What do you dislike about Datto RMM?**
The UI can take some getting used to when implementing the system for new users, with the multiple embedded pages and subsections, it can also require multiple clicks to complete a task, an example of this would be checking active policies for a site,.
**What problems is Datto RMM solving and how is that benefiting you?**
Integrations with other products allow for seamless monitoring, ticket creation, and information access, improving productivity and ticket response times ,which in turn improves customer satisfaction
### 19. Datto RMM’s Password Injection and Web Remote Make Support Fast and Seamless
**Rating:** 4.5/5.0 stars
**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)
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**Reviewed Date:** February 19, 2026
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about Datto RMM?**
What I like best about Datto RMM is the seamless password injection feature and the built-in Web Remote functionality. Password injection saves a lot of time during admin access by securely entering credentials without exposing them to end users. The Web Remote, especially alongside Splashtop, provides reliable, fast remote access directly from the browser, making support efficient and convenient without needing additional tools.
**What do you dislike about Datto RMM?**
verall, Datto RMM works well for our day-to-day MSP operations and is generally reliable. However, the Network Discovery feature could be improved. It can be inconsistent in identifying devices accurately, lacks deeper visibility, and sometimes requires manual intervention to properly classify and onboard discovered assets.
**What problems is Datto RMM solving and how is that benefiting you?**
Datto RMM helps us centrally manage endpoints across multiple client environments, which is critical in an MSP setup like ours. It streamlines patch management, ensuring operating systems and third-party applications stay updated and secure without manual intervention. The remote support capabilities allow us to quickly troubleshoot and resolve issues without onsite visits, reducing downtime for clients. It also simplifies software deployment and automation, enabling us to push applications, scripts, and policies at scale. Overall, it improves operational efficiency, strengthens security posture, and saves significant time for our support team.
### 20. Intuitive, Easy-to-Navigate, Remote Tools That Work as Expected
**Rating:** 4.5/5.0 stars
**Reviewed by:** Brad K. | CEO, Small-Business (50 or fewer emp.)
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**Reviewed Date:** July 28, 2026
**What do you like best about Datto RMM?**
I use RMM daily, it has an Intuitive interface, easy to navigate and manage, remote tools work as expected. Is a really solid RMM tool.
Customer support has been good.
**What do you dislike about Datto RMM?**
Web Remote/remote access tools are not quite as good as Screenconnect (responsiveness, stability); some metrics are questionably accurate.
**What problems is Datto RMM solving and how is that benefiting you?**
Managing endpoints as a whole; endpoint security deployment, status, updates ... all work great. Remote management solves ability to quickly resolve customer issues. Monitoring notifies of issues and potential issues before client is aware, allows more proactive support.
### 21. Centralized, Automated Endpoint Management Made Easy with Datto RMM
**Rating:** 4.5/5.0 stars
**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)
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**Reviewed Date:** May 27, 2026
**What do you like best about Datto RMM?**
What I like best about Datto RMM is the centralized management and automation capabilities. It makes it much easier to monitor devices, deploy software, automate maintenance tasks, and remotely support endpoints across multiple client environments from a single platform.
**What do you dislike about Datto RMM?**
Certain scripting and policy configurations can take time to fully understand, and there are occasional issues with agent reliability or delayed device updates. Some areas of the interface could also be modernized to improve workflow efficiency.
**What problems is Datto RMM solving and how is that benefiting you?**
Datto RMM helps automate routine IT management tasks, improves endpoint visibility, and allows proactive monitoring of systems before problems become major issues. This reduces downtime, improves response times, and helps technicians manage larger environments more efficiently with less manual work.
### 22. Good and Bad with RMM software from Datto
**Rating:** 0.5/5.0 stars
**Reviewed by:** Baldeep B. | Senior Engineer, Small-Business (50 or fewer emp.)
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**Reviewed Date:** March 11, 2026
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**What do you like best about Datto RMM?**
Attach scripts with installation files.
Permissions based on what team members can see. Ideal when internal computers should not be visible to team members.
Update a policy and push out at ones to affected computers.
**What do you dislike about Datto RMM?**
Since Autotask was taken over by Datto, investment in the product went.
Likewise when Kaseya took over Datto, it's now contract driven. From 1 year contracts to 3 year contracts. Didn't help if you want to drop licensing you are forced on lengthy contracts. As a result we moved away as N-Able has better licensing on this month to month.
Now updating other software is additional licensing, N-Able have this built in.
Why I moved? I had no remote support working 16 days in a month. No sorry, no compensation. Instead, buy more products and services.
**What problems is Datto RMM solving and how is that benefiting you?**
Pushing updates to computers. Policies.
### 23. Excellent tool for monitoring and managing endpoints, networks, and users
**Rating:** 5.0/5.0 stars
**Reviewed by:** Carmen V. | TSU, Computer & Network Security, Small-Business (50 or fewer emp.)
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**AI Translated:** This review has been translated from Spanish; Castilian using AI.
**Reviewed Date:** September 22, 2026
**What do you like best about Datto RMM?**
It is one of the best tools for monitoring and managing endpoints, networks, and users.
**What do you dislike about Datto RMM?**
When connecting a tenant for user management, the previously registered one gets disconnected. Only one can be managed at a time.
**What problems is Datto RMM solving and how is that benefiting you?**
It helps to centralize the management of endpoints, patching, AV, and users on a single platform.
### 24. Intuitive Interface and Complete Functionalities
**Rating:** 5.0/5.0 stars
**Reviewed by:** Andrea G. | Operations Director, Small-Business (50 or fewer emp.)
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**Reviewed Date:** July 23, 2026
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about Datto RMM?**
I love how easy it is to use Datto RMM and the number of scripts it already has stored in its library. It is very comprehensive, has many features, and is very interactive. The initial setup was quite simple.
**What do you dislike about Datto RMM?**
I would like Datto RMM to have more integrations with other platforms.
**What problems is Datto RMM solving and how is that benefiting you?**
I use Datto RMM to monitor and support clients, perform patching, and keep equipment updated and healthy. It resolves client support and device health.
### 25. Effortless Remote Management with Datto RMM
**Rating:** 5.0/5.0 stars
**Reviewed by:** Lee P. | Director, Mid-Market (51-1000 emp.)
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**Reviewed Date:** April 28, 2026
**What do you like best about Datto RMM?**
I like Datto RMM's vast set of user-rich features, especially for remote access and app deployment. The PowerShell capability to send commands to devices is fantastic because it enables managing a large infrastructure without being at the physical machine. The setup was very easy and required minimal technical knowledge, like configuring users and setting up group permissions.
**What do you dislike about Datto RMM?**
There's not much that I could improve upon, it'd be nice if there was a couple more apps in the patch management side of things, but that's really it.
**What problems is Datto RMM solving and how is that benefiting you?**
I use Datto RMM for remote management, saving us from sending staff onsite. We manage vast infrastructures globally from one location, saving time and money. Its remote access and app deployment features are fantastic.
### 26. Great tool with a lot of gadgets and monitoring and controling
**Rating:** 5.0/5.0 stars
**Reviewed by:** Tamer E. | EUC Engineer, Information Technology and Services, Small-Business (50 or fewer emp.)
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**Reviewed Date:** April 26, 2024
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about Datto RMM?**
Control. Monitor and quick access to many tools and scripts customisable dashboard
**What do you dislike about Datto RMM?**
Asset managment needs t9 be more organized and user-friendly
**What problems is Datto RMM solving and how is that benefiting you?**
Easy to remote access customers pc when they need assistance and a lot of tools to help manage windows without accessing the device
### 27. Datto RMM: Fast Remote Support, Smart Automation, and Strong Integrations
**Rating:** 4.0/5.0 stars
**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)
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**Reviewed Date:** May 11, 2026
**What do you like best about Datto RMM?**
Datto RMM is a strong tool for managing and monitoring devices across multiple environments from a single platform. It makes remote support quick and reliable, which is a big help when troubleshooting issues without needing to be on-site. The automation features, especially around patching and scripting, save a lot of time and reduce manual work. It also integrates well with tools like Autotask and IT Glue, which helps keep workflows connected and efficient. Overall, it provides good visibility into systems and helps keep everything running smoothly and proactively.
**What do you dislike about Datto RMM?**
Datto RMM can be frustrating at times, especially with performance and reliability in certain areas. The platform can feel a bit slow, particularly when using remote access or navigating between features, and occasional latency or connection issues can impact efficiency. Some parts of the interface also feel outdated or less intuitive, requiring extra clicks to find what you need. Additionally, there can be inconsistencies with features like agents or remote tools, and some functionality still feels like it needs refinement or modernization.
**What problems is Datto RMM solving and how is that benefiting you?**
Datto RMM solves the challenge of managing and maintaining multiple endpoints and systems across different environments by centralizing monitoring, patching, and remote support into one platform. This allows us to proactively identify and resolve issues before they become bigger problems, reduce downtime, and handle support more efficiently without needing to be on-site. As a result, it saves time, improves response times, and helps keep systems secure and up to date with less manual effort.
### 28. Effortless Remote Monitoring and Integration
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User | Mid-Market (51-1000 emp.)
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**Reviewed Date:** June 19, 2026
**What do you like best about Datto RMM?**
I use Datto RMM for monitoring and remotely supporting all of our endpoints. I like the web remote feature and quick jobs. It integrates pretty well with the other Kaseya products, but Datto RMM is great as it is and does exactly what it says on the tin. The initial setup was fairly easy with help from the onboarding sessions.
**What do you dislike about Datto RMM?**
The windows patching can be a little bit ambiguous, it needs a fair bit of configuring to get it working well.
**What problems is Datto RMM solving and how is that benefiting you?**
I use Datto RMM for monitoring and remotely supporting all our endpoints. It allows us to connect to each device remotely via the web, run scripts, and report on hardware and updates. I like the web remote and quick jobs, and it integrates well with other Kaseya products.
### 29. Comprehensive and User-Friendly Platform for Managing Devices, Patches, and Users
**Rating:** 5.0/5.0 stars
**Reviewed by:** Diana P. | Small-Business (50 or fewer emp.)
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**AI Translated:** This review has been translated from Spanish; Castilian using AI.
**Reviewed Date:** September 30, 2026
**What do you like best about Datto RMM?**
Quite a comprehensive and user-friendly platform for managing devices, patches, as well as user management
**What do you dislike about Datto RMM?**
Sometimes the bugs are tedious but it is quite user-friendly
**What problems is Datto RMM solving and how is that benefiting you?**
It resolves remote endpoint management, patch scheduling, and monitoring very well
### 30. Datto RMM: Fast Remote Support, Smart Automation, and Strong Integrations
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)
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**Reviewed Date:** May 05, 2026
**What do you like best about Datto RMM?**
Datto RMM is a strong tool for managing and monitoring devices across multiple environments from a single platform. It makes remote support quick and reliable, which is a big help when troubleshooting issues without needing to be on-site. The automation features, especially around patching and scripting, save a lot of time and reduce manual work. It also integrates well with tools like Autotask and IT Glue, which helps keep workflows connected and efficient. Overall, it provides good visibility into systems and helps keep everything running smoothly and proactively.
**What do you dislike about Datto RMM?**
Datto RMM can be frustrating at times, especially with performance and reliability in certain areas. The platform can feel a bit slow, particularly when using remote access or navigating between features, and occasional latency or connection issues can impact efficiency. Some parts of the interface also feel outdated or less intuitive, requiring extra clicks to find what you need. Additionally, there can be inconsistencies with features like agents or remote tools, and some functionality still feels like it needs refinement or modernization.
**What problems is Datto RMM solving and how is that benefiting you?**
Datto RMM solves the challenge of managing and maintaining multiple endpoints and systems across different environments by centralizing monitoring, patching, and remote support into one platform. This allows us to proactively identify and resolve issues before they become bigger problems, reduce downtime, and handle support more efficiently without needing to be on-site. As a result, it saves time, improves response times, and helps keep systems secure and up to date with less manual effort.
### 31. Easy to Use, Feature-Rich, and Packed with 3rd-Party Integrations
**Rating:** 4.5/5.0 stars
**Reviewed by:** Benoit B. | Directeur des services professionnels / Director of profesionnal services, Small-Business (50 or fewer emp.)
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**Reviewed Date:** July 31, 2026
**What do you like best about Datto RMM?**
Ease of use, feature rich, lots of integration with 3rd party,
**What do you dislike about Datto RMM?**
Not a lot of downside with the product beside the console remote tools who's not quite usefull
**What problems is Datto RMM solving and how is that benefiting you?**
Endpoint management including updates
### 32. Powerful RMM Automation That Makes Patching and Remote Support Efficient
**Rating:** 4.0/5.0 stars
**Reviewed by:** Donovan E. | IT Support, Small-Business (50 or fewer emp.)
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**Reviewed Date:** April 30, 2026
**What do you like best about Datto RMM?**
Powerful remote monitoring and management with strong automation and scripting capabilities. It makes patching, alerting, and remote support efficient across multiple client environments.
**What do you dislike about Datto RMM?**
UI can feel a bit clunky at times, and alert noise requires tuning out of the box. Some features take time to fully configure and optimize.
**What problems is Datto RMM solving and how is that benefiting you?**
Centralizes endpoint management, monitoring, and patching across all clients, reducing manual work and improving response times. It allows for proactive issue resolution and consistent management at scale.
### 33. Datto RMM Makes Endpoint Rollouts Easy with Flexible Deployment Options
**Rating:** 4.5/5.0 stars
**Reviewed by:** Phil C. | Technical Services Manager, Small-Business (50 or fewer emp.)
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**Reviewed Date:** July 28, 2026
**What do you like best about Datto RMM?**
Datto RMM is very easy to implement and roll out to endpoints, with multiple options available. It also provides a clear overview of hardware specifications, basic patching, and the software installed.
**What do you dislike about Datto RMM?**
User permissions aren’t very intuitive, and the security levels could be set up to work better.
**What problems is Datto RMM solving and how is that benefiting you?**
It provides quick, easy access to our customers’ endpoints. We’re able to offer remote support, often without the end user even noticing.
### 34. Flexible Monitoring with Policy Updates
**Rating:** 4.5/5.0 stars
**Reviewed by:** Ezquiel P. | Datacenter Technician
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**Reviewed Date:** April 27, 2026
**What do you like best about Datto RMM?**
I like the flexibility with the dynamic filters in Datto RMM. Being able to run monitoring policies for missing software and using that capability to deploy is great. I also appreciate how easy it is to track with alerts.
**What do you dislike about Datto RMM?**
I would say sometimes the dynamic filtering takes a while to update on the machines, and policies don't take effect until possibly the next day. So if there's a better way to make monitoring policies a little bit more reactive for a response here, that'd be great.
**What problems is Datto RMM solving and how is that benefiting you?**
I use Datto RMM to create monitoring policies and alerts for missing software. It helps me deploy with alerts and track them easily, solving policy management issues.
### 35. Efficient Endpoint Management with Seamless Integration
**Rating:** 4.5/5.0 stars
**Reviewed by:** 🖥️ Christopher B. | Central Services, Small-Business (50 or fewer emp.)
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**Reviewed Date:** April 28, 2026
**What do you like best about Datto RMM?**
I like the integrations with Autotask and IT Glue because they really speed up our work. Our techs can quickly address issues faster with information in IT Glue ready for them in Datto RMM. The initial setup of Datto RMM was very easy.
**What do you dislike about Datto RMM?**
It would be nice to have a better way to review misconfigurations and a straightforward method for configuring password integration. If false passwords are in, it should easily let our techs focus on the correct password or create a flag that an admin needs to fix the integration.
**What problems is Datto RMM solving and how is that benefiting you?**
Datto RMM helps us manage endpoints, with integrations that speed up work and allow techs to quickly address issues.
### 36. Onwards and upwards
**Rating:** 4.5/5.0 stars
**Reviewed by:** Simon L. | Virtual IT Manager, Small-Business (50 or fewer emp.)
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**Reviewed Date:** April 26, 2024
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about Datto RMM?**
Datto RMM is a premium product compared that has improved over the last 12-18 months. Compared to other small firm solutions It sometimes lacks a little frustrating but it is up at the top for integration into all the Kaseya Portfolio of products.
**What do you dislike about Datto RMM?**
The pricing model is still pretty rigid but less so than it used to be.
**What problems is Datto RMM solving and how is that benefiting you?**
Regular managed granular Windows patching, Multiple ways to connect to client machines and services. Standardisation and reporting are all significant problems being addressed by Datto RMM.
### 37. Robust Patch Management with Intuitive Organization, Needs Better Documentation
**Rating:** 4.5/5.0 stars
**Reviewed by:** Shawn L. | Senior Systems Administrator, Small-Business (50 or fewer emp.)
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**Reviewed Date:** June 05, 2026
**What do you like best about Datto RMM?**
I like that the patch management in Datto RMM seems more refined than some other RMM suites. The breakdown and organization of the sites and devices is nice. The Comstore is also a nice feature.
**What do you dislike about Datto RMM?**
Some of the monitors from Comstore don't have easy-to-understand documentation. The documentation will be good to a point, and then when you hit a critical selection it's not explained well.
**What problems is Datto RMM solving and how is that benefiting you?**
Datto RMM helps me achieve patch compliance through Windows and third parties. The monitors allow us to be proactive instead of reactive.
### 38. Michael Lander EPX
**Rating:** 4.5/5.0 stars
**Reviewed by:** Michael L. | Professional Services Engineer, Small-Business (50 or fewer emp.)
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**Reviewed Date:** June 18, 2026
**What do you like best about Datto RMM?**
If I had to choose the best feature the ability to easily automate simple tasks within the RMM. Using the com store we have been able to reduce disk space tickets and similar tickets freeing up engineering time.
**What do you dislike about Datto RMM?**
I feel the area which needs improvement is the networking monitoring side of things. If you have a client with 2 sites with the same IP range but different hosts you still have to make a new site.
**What problems is Datto RMM solving and how is that benefiting you?**
Automating tasks and patching
### 39. Comprehensive Functions, Simple Interface
**Rating:** 4.5/5.0 stars
**Reviewed by:** Dirk B. | Small-Business (50 or fewer emp.)
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**AI Translated:** This review has been translated from German using AI.
**Reviewed Date:** June 16, 2026
**What do you like best about Datto RMM?**
I like the functionality and interface of Datto RMM. The software offers automated processes through jobs or in response to alerts, which is very helpful. Additionally, Datto RMM is quite easy to set up.
**What do you dislike about Datto RMM?**
Jobs should be able to be protected from deletion. There should be a better distinction between scheduled/regular jobs and one-time jobs or quick jobs.
**What problems is Datto RMM solving and how is that benefiting you?**
I use Datto RMM to monitor processes, system resources, and software distribution. The automated processes that can respond to alerts make it particularly useful.
### 40. Efficient Remote Access with Minor Improvements Needed
**Rating:** 3.5/5.0 stars
**Reviewed by:** Kasey K. | System Administrator, Information Technology and Services, Mid-Market (51-1000 emp.)
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**Reviewed Date:** April 22, 2026
**What do you like best about Datto RMM?**
I like the ability to control the user's mouse and troubleshoot, which makes it easy to fix issues remotely. Datto RMM helps us monitor users' laptops without needing extra tools. It allows us to resolve user issues without having to be on-site and without taking up too much of their time.
**What do you dislike about Datto RMM?**
It would be helpful to have a 'curtain' feature that you don't need to bother the user.
**What problems is Datto RMM solving and how is that benefiting you?**
I use Datto RMM for remote connections, allowing us to fix users' issues without being on-site and without taking up their time. I liked controlling the user's mouse to troubleshoot, and it lets us monitor laptops without extra tools.
### 41. Reliable Remote Management and Automation with Datto RMM
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
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**Reviewed Date:** April 30, 2026
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about Datto RMM?**
I like Datto RMM for its reliability and strong remote management capabilities, making it easy to monitor and support devices efficiently. Its automation features save you time, and the centralized dashboard gives you clear visibility into your entire environment.
**What do you dislike about Datto RMM?**
Certain features lack flexibility, and occasional performance issues or delays can make routine tasks slower than expected.
**What problems is Datto RMM solving and how is that benefiting you?**
Datto RMM solves the challenge of managing and maintaining multiple devices and endpoints by giving you a centralized platform for monitoring, patching, and remote support. It helps reduce downtime, improves response times, and automates routine maintenance tasks, making IT management more efficient and scalable.
### 42. Effortless Cloud-Based Remote Access with Automatic Updates
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** September 15, 2026
**What do you like best about Datto RMM?**
automatic updates and remote access while all cloud based
**What do you dislike about Datto RMM?**
billing and management is constantly being changed
**What problems is Datto RMM solving and how is that benefiting you?**
the ability to have remote access through one UI is a time saver same with auto updates
### 43. Efficient and User-Friendly, But Needs Better macOS Support
**Rating:** 5.0/5.0 stars
**Reviewed by:** Nate S. | Mid-Market (51-1000 emp.)
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** April 27, 2026
**What do you like best about Datto RMM?**
I like how easy Datto RMM is to use, how it keeps me up to date, and how fast it resolves issues. The initial setup was easy, and I appreciated the team's help and assistance in all aspects when getting us set up with our company.
**What do you dislike about Datto RMM?**
When working with iOS and Mac laptop devices, it does not fully remove or assist with what's needed. Sometimes certain applications do not work, and it gets backed up.
**What problems is Datto RMM solving and how is that benefiting you?**
I use Datto RMM for monitoring laptops and resolving issues like Microsoft Office updates, keeping us up to date with fast solutions.
### 44. Reliable RMM with Great Support, Though Reporting Needs Improvement
**Rating:** 4.5/5.0 stars
**Reviewed by:** Phillip P. | Cyber Security Engineer, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.
**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.
**Reviewed Date:** October 25, 2025
**What do you like best about Datto RMM?**
We have been using Datto RMM to manage and monitor our clients' systems, and overall, it has proven to be a dependable tool. The interface has seen significant improvements over time, making it easier to navigate. Deploying updates or scripts across multiple sites is both fast and reliable. Once configured correctly, the alerting system is quite flexible, and integration with other Datto products streamlines our daily management tasks. Whenever we've needed assistance, support has been responsive and helpful.
**What do you dislike about Datto RMM?**
The only downside is that the reporting feature could be more user-friendly, as it can take a while to create the specific reports you need.
**What problems is Datto RMM solving and how is that benefiting you?**
Datto RMM enables us to stay on top of our clients' systems without having to switch between multiple tools. With its remote monitoring, patching, and device management capabilities, we save significant time and minimize the need for on-site visits. The automation features and alerting system allow us to detect and resolve issues before users are even aware of them, which enhances our response times and boosts reliability for our clients.
### 45. Very functional multi-tenant tool for patches, policies, and monitoring
**Rating:** 5.0/5.0 stars
**Reviewed by:** Jordan L. | Analista, Small-Business (50 or fewer emp.)
**Validated Reviewer:** Validated through LinkedIn
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**AI Translated:** This review has been translated from Spanish; Castilian using AI.
**Reviewed Date:** August 05, 2026
**What do you like best about Datto RMM?**
Multitenant tool that is very functional for patching, policies, and device monitoring.
**What do you dislike about Datto RMM?**
No bad experience with the app
**What problems is Datto RMM solving and how is that benefiting you?**
It is very easy to keep the devices patched, generate individual and global reports that allow you to specifically address what is failing.
### 46. Easy-to-Use with Room for Improvements
**Rating:** 4.5/5.0 stars
**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Thank You page:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** March 12, 2024
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about Datto RMM?**
I find Datto RMM easy to use, and I'm really accustomed to using it now. It's become an essential tool for accessing our clients' computers and tracking their devices. I also appreciate its capabilities for running quick jobs, monitors, policies, and software management. The initial setup was pretty easy, especially compared to Autotask.
**What do you dislike about Datto RMM?**
I think the integration with the Mac could be improved. When I use web remote with a Mac, it doesn't show all the screens that are connected to the Mac.
**What problems is Datto RMM solving and how is that benefiting you?**
Datto RMM lets me access client computers, track devices, and know what's running on them. I use it for quick jobs, monitoring, policies, and software management.
### 47. Move aside as there is a new Top RMM Contender!
**Rating:** 5.0/5.0 stars
**Reviewed by:** Gus R. | President, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** April 12, 2024
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about Datto RMM?**
DattoRMM is an incredibly complete RMM product with extensive features that will greatly increase the effectiveness of providing support to any business. There are too many features to go through in this review but the ones that really affected us are as follows.
- Network scanning. We can scan the network with just one agent being installed. You get a beautiful tree view that you can navigate and move around, or you can get a standard list of IPs.
- Device details. You get a full technical review of each device added to the system. You can see all hardware specifications, event log issues, patch status, software installed (and you can click to uninstall), network information, performance metrics, endpoint security and much more.
- Remote Control. You get three different ways that you can connect to a computer which gives you great redundancy when one doesn't work. You have access to advanced tools to let you do most of your work in the background while the user is still working.
- Automation and maintenance. This is crucial for us and this DattoRMM delivers. The options to setup automatic patching and updates are logically placed in menus that make sense. It was really easy to get familiar with the setup process and had this process running smoothly in no time. The best part is that you can see the results of the patching and get access to errors that you can then review to make adjustments.
- Scripts. There is an extensive library of scripts and it accepts different script languages. There is also a community that you can access to get even more scripts if you don't know how to create one.
- All menus make sense and you can navigate through easily. I don't get lost on them as I did with my old program.
- Dashboards. Dashboards are highly customizable as you can move items around in the screen and add or remove from their library. very cool. Each technician can have their own customized dashboard. You can also have multiple dashboards.
- Microsoft 365 Integration. You can access your Microsoft accounts and manage your clients right from your RMM. This is a feature that usually costs extra, however it is included.
Datto RMM features are extensive and offers great flexibility with an easy to use system. As if that wasn't enough, their support is excellent. You can get someone on an online chat easily to get fast answers to your questions.
Implementation was easy as you have several options. We are really happy with this program and would recommend it to any company.
Price is very competitive!
**What do you dislike about Datto RMM?**
The feature I like the least was the setup of Microsoft 365. Unfortunately, the process to integrate Microsoft to any RMM is complex due to the different security rules Microsoft has in place. However, Datto's support was very helpful and I was able to get up and running without too much trouble.
**What problems is Datto RMM solving and how is that benefiting you?**
Remote control has always been a problem with my previous RMM program which DattoRMM has resolved. It has three different remote control programs included so I'm able to choose from any of them to connect. The speed is smooth and the connection is quick. I also wanted a program that can scan the network for me and DattoRMM does it very well.
### 48. Comprehensive Reporting, But Clunky Remote Access
**Rating:** 2.5/5.0 stars
**Reviewed by:** Miguel Z. | Chief Executive Officer, Mid-Market (51-1000 emp.)
**Validated Reviewer:** Validated through LinkedIn
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** April 27, 2026
**What do you like best about Datto RMM?**
I find the reports in Datto RMM to be useful and thorough. The patch management feature seems to work well, which is important for my operations. These features provide valuable metrics for lifecycle management and security.
**What do you dislike about Datto RMM?**
Remote controlling servers and workstations needs work; it's very clumsy and doesn't work half the time. Faster remote connections and more consistent remote connections are needed. The initial setup was rough.
**What problems is Datto RMM solving and how is that benefiting you?**
Datto RMM helps with patch management, remote remediation, and thorough reporting. It provides metrics for lifecycle management and security.
### 49. Superior all-in-one tool for endpoint management and monitoring and changes in AD
**Rating:** 5.0/5.0 stars
**Reviewed by:** Danessa P. | Operations Director, Small-Business (50 or fewer emp.)
**Validated Reviewer:** Validated through LinkedIn
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**AI Translated:** This review has been translated from Spanish; Castilian using AI.
**Reviewed Date:** July 23, 2026
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about Datto RMM?**
Superior tool for endpoint management and monitoring and AD change requests, all in one.
**What do you dislike about Datto RMM?**
There are no bad comments about the tool.
**What problems is Datto RMM solving and how is that benefiting you?**
It has allowed me to manage devices, network, and users in the same tool.
### 50. Easy interface and clear dashboard to manage client devices
**Rating:** 5.0/5.0 stars
**Reviewed by:** Andres D. C. | Fundador - CEO, Small-Business (50 or fewer emp.)
**Validated Reviewer:** Validated through LinkedIn
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**AI Translated:** This review has been translated from Spanish; Castilian using AI.
**Reviewed Date:** July 23, 2026
**What do you like best about Datto RMM?**
Easy interface to manage our clients' devices, Dashboard with easily understandable and accessible information.
**What do you dislike about Datto RMM?**
Complexity in task automation.
**What problems is Datto RMM solving and how is that benefiting you?**
Having to monitor various platforms that do not correlate and that with Datto completely disappears by having everything unified.
## Datto RMM Discussions
- [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) - 2 comments
- [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) - 2 comments
- [View Datto RMM pricing details and edition comparison](https://www.g2.com/products/datto-rmm/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-30+16%3A03%3A23+-0500&secure%5Bsession_id%5D=b1f8be73-132d-4853-baeb-3f960e6a8638&secure%5Btoken%5D=97b546a4988173fd2bc2387951ef8cd1d307055686554e22cf5391d7935c857f&format=llm_user)
## Datto RMM Features
**Additional Functionality**
- Alerts/Notifications
- Patch Prioritization
- Status Tracking
- Audit Management
- Network Wide Management
- Remote Access/Control
- Remote Monitoring & Management
- Vulnerability Scanning
- Activity Tracking
- Policy Management
- Remote Update/Installation
- IT Asset Tracking
- Approval Process Control
- Automatic Patch Deployment
- Access Controls/Permissions
- Customization
- Dashboard
- Patch Testing
- Support Ticket Management
- Automatic Scans
- Active Directory Integration
- Compliance Management
- Application Management
- API
- Risk Assessment
- Scheduling
- Reporting & Statistics
- Maintenance Scheduling
- Generative AI
- Real-Time Updates
- Usage Tracking/Analytics
- AI Copilot
- Patch Management
- Third-Party Integrations
- Server Monitoring
- Real-Time Reporting
- Event Logs
- Service Level Agreement (SLA) Management
**Additional Functionality**
- Search/Filter
- Risk Management
- Generative AI
- Alerts/Notifications
- Compliance Management
- Third-Party Integrations
- Certificate Assessment
- API
- Incident Management
- Automated Containment
- Real-Time Data
- Vulnerability Scanning
- Monitoring
- Policy Management
- Asset Discovery
- Penetration Testing
- Runtime Container Security
- Activity Dashboard
- Security Auditing
- Issue Tracking
- Threat Intelligence
- Patch Management
- Endpoint Management
- Collaboration Tools
- Vulnerability Management
- Goal Setting/Tracking
- Vulnerability Assessment
- Asset Tagging
- Assessment Management
- Access Controls/Permissions
- AI Copilot
- Vulnerability/Threat Prioritization
- Vulnerability Protection
- Risk Assessment
- Reporting/Analytics
- SQL Injections
**Inventory Management - Remote Monitoring & Management (RMM)**
- Device Management
- Asset Management
- ITIL Policy Compliance
- User Management
- Task Management
- Issue Management
- Mobile Device Management
**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support
**Generative AI**
- AI Text Summarization
**System Control**
- Device Control
- Web Control
- Application Control
- Asset Management
- System Isolation
**Monitoring and Management**
- Remote Monitoring
- Asset Tracking
- Application Deployment
- Patch Management
- Asset Tracking
- Deployment Management
- Policy Management
- Configuration Management
- IT Incident Management
- Remediation Management
- Support Ticket Management
- Compliance Management
- Activity Tracking
- Help Desk Management
- Inventory Management
- Contract/License Management
- Vendor Management
- Network Monitoring
- Server Monitoring
- Server Monitoring
- Network Monitoring
**Maintenance**
- Remote Reboot
- Remote Printing
**Vulnerability Prevention**
- Endpoint Intelligence
- Firewall
- Malware Detection
**IT Operations & Workflow - Remote Monitoring & Management (RMM)**
- Workflow Management
**Communication **
- Text Chat
- VoIP
- Video Conference Call
- Screen Annotations
**Security Management**
- Incident Reports
- Security Validation
- Compliance
**Service Management**
- Remote Access
- Service Management (Issue Prioritization)
- Ticketing
- Service Level Agreement (SLA) Management
- Remote Access/Control
**Security**
- Data Encryption
- Compliance
**Device Support**
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform
- Video Support
**Agentic AI - Remote Monitoring & Management (RMM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Active Directory Integration
**Additional Functionality**
- Audit Trail
- Build Automation
- Alerts/Notifications
- Scheduling
- Maintenance Scheduling
- Generative AI
- Dashboard
- Endpoint Protection
- API
- Real-Time Reporting
- Billing & Invoicing
- Anti Virus
- Security Tools
- Performance Metrics
- Event Logs
- Self Service Portal
- Real-Time Analytics
- Backup and Recovery
- CRM
- Real-Time Updates
- AI Copilot
- Customizable Reports
- Usage Tracking/Analytics
- Task Scheduling
- Automatic Backup
- Device Auto Discovery
- Vulnerability Scanning
- For MSPs
- Customizable Branding
- Real-time Alerts
- Activity Dashboard
- Real-Time Data
- Access Controls/Permissions
- Reporting/Analytics
- Network Security
- Uptime Reporting
**Performance**
- Reporting
**Additional Functionality**
- Remote Monitoring & Management
- AI Copilot
- SSL Security
- File Transfer
- Two-Factor Authentication
- Single Sign On
- Compliance Management
- Collaboration Tools
- Summary Reports
- Activity Dashboard
- Chat/Messaging
- Generative AI
- Session Transfer
- Remote Update/Installation
- Audit Trail
- Customizable Branding
- Server Monitoring
- Real-Time Updates
- Troubleshooting
- Real-Time Monitoring
- Workflow Management
- Multiple User Accounts
- Multi-Channel Communication
- CRM
- Surveys & Feedback
- Activity Tracking
- Self Service Portal
- API
- Support Ticket Management
- Access Controls/Permissions
- Remote Access/Control
- User Management
- Customizable Reports
- Real-Time Notifications
- Video Conferencing
- Diagnostic Tools
- Third-Party Integrations
- Reporting/Analytics
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