What I like most about BeyondTrust Remote Support is that it offers a secure, well-controlled way for IT teams to remotely assist users and manage systems without compromising security. It provides strong access controls along with auditing and clear visibility into remote sessions, while still keeping the process straightforward for support teams so they can troubleshoot problems quickly. Review collected by and hosted on G2.com.

What I dislike most is that BeyondTrust Remote Support can sometimes feel complicated to configure and administer, especially when it comes to managing policies, integrations, and permissions. I also think the overall user experience could be more streamlined and intuitive. Review collected by and hosted on G2.com.

In my team, we value that BeyondTrust Remote Support allows us to easily and securely access devices. We can quickly diagnose and resolve issues, reduce response times, and support our branches without traveling. I find it easy to use, and the access controls and session monitoring help keep information secure and control connections. I also liked that the initial setup was very simple and fast. We switched from AnyDesk seeking more stability and security at the enterprise level. Review collected by and hosted on G2.com.

We have had a very good experience, but I think performance and stability could be improved. Sometimes the tool is slow and affects the service we offer. We would also like them to optimize connection times and fluidity. Review collected by and hosted on G2.com.

I like BeyondTrust Remote Support because I can provide technical assistance remotely, easily connect with other teams, and diagnose and resolve issues in less time without traveling to other branches. I can also monitor the changes users make and have more security. The initial setup was simple. Review collected by and hosted on G2.com.

I would like BeyondTrust Remote Support to improve the stability and speed of remote connections, reduce latency, and avoid disconnections during sessions, especially when the network is unstable. It would also help if error messages made it easier to identify the problem. The initial setup was simple, although some connection, permission, and access adjustments required technical knowledge. Review collected by and hosted on G2.com.

I like how easy it is to use as a helpdesk/admin user. It's very easy to sign into and deploy. For our users we like how lightweight the console is on their side whenever we have to use it to remote in. Review collected by and hosted on G2.com.

Only thing we dislike is that, for our Mac users, they have to agree to the privacy policy before we're able to help. We have looked for a profile from beyond trust that would already have the permissions accepted but we have not found anything. Review collected by and hosted on G2.com.

I like how easy it is to use BeyondTrust Remote Support and how compatible it is with medical systems and most laboratory devices. I can connect and provide support remotely without having to travel to the branch or the location where the equipment is, saving time, fuel, and money for the company. The initial setup was also super intuitive and easy. Review collected by and hosted on G2.com.

I find it complicated to integrate BeyondTrust Remote Support with some old or legacy systems; some are not compatible and it's impossible to support them. I understand that certain systems do not support this integration, but I wish there was an easier way to connect and adapt to them. Review collected by and hosted on G2.com.

We like that BeyondTrust Remote Support adapts to medical devices and allows us to integrate all equipment, including OEM systems that are often difficult to service with other solutions. This way, we can provide good support without having to travel to each device, which is very important in our laboratory environment. It also gives us security in connections and the implementation was easy for me. Review collected by and hosted on G2.com.

We find the licenses a bit expensive compared to other solutions, and we would like the sessions to be better organized when providing support. Review collected by and hosted on G2.com.

I like that BeyondTrust Remote Support integrates with the medical imaging equipment I service, something other solutions don't do as easily. It's super easy to use, intuitive, and fast at times, and I don't rely on a user to access the devices. It also saves me from traveling to provide support and allows me to collaborate with radiologists and nurses to address their concerns. Review collected by and hosted on G2.com.

With certain connections, BeyondTrust Remote Support tends to be slow. They should improve the delay when using mobile internet or a connection that isn't very fast. Review collected by and hosted on G2.com.

I like the speed and efficiency of BeyondTrust Remote Support. At our service desk, we can provide remote support to more than 92 branches and partner companies without having to travel, except when there is a hardware issue. This reduces on-site visits and saves us a lot of money. I also appreciate its ease of use, functionality, and how easy and quick it was to implement and configure. Review collected by and hosted on G2.com.

Sometimes I notice some delays and slowness that hinder our work. Review collected by and hosted on G2.com.

I really like BeyondTrust Remote Support because it allows support both inside and outside the corporate network and is very stable, which gives us a lot of confidence. I also appreciate the audit feature, which keeps a recording of what the support has done and helps us know what actions have been taken and by whom, which is crucial for our company. Review collected by and hosted on G2.com.

Sometimes it is a bit unstable, but this depends on the internet. At certain points, it requires a certain internet speed for stable communication. Review collected by and hosted on G2.com.

The best thing about BeyondTrust Remote Support is its robust security and seamless connectivity across multiple platforms without needing a VPN. I love how it handles privilege elevation and credential injection, making complex troubleshooting feel incredibly smooth and professional. The automated session recording and detailed audit logs also provide great peace of mind for compliance and internal tracking. Review collected by and hosted on G2.com.

The interface can feel a bit dated and overwhelming at first, especially for new technicians who have to navigate through deep sub-menus. The licensing cost is significantly higher than other remote desktop tools, which makes it hard to justify for smaller IT teams. Additionally, the mobile app experience isn't as fluid as the desktop version, sometimes lagging during critical troubleshooting sessions. Review collected by and hosted on G2.com.