I love it for plug and plug setup which is seamless within minutes am up and using it. Stand out with robust security with admin control to restrict usage access of some users. Top notch customer service which is very responsive. Unbelievable performance and reliability to deliver 100% productivity with our emergency situations. Like it for remote access of servers and being able to offer remote support from my phone although bit limited but for small troubleshooting problems am able to sort on the go. Review collected by and hosted on G2.com.

Best with unbelievable performance and reliability for me to offer remote support from anywhere even with my Phone am able to support, also access access my important documents from my office PC.

Bit confusing with plans. Review collected by and hosted on G2.com.

I love using Splashtop Remote Access because it allows me to comfortably handle issues from home, without having to physically be in the store. This capability is invaluable, especially when there are problems with orders across all our stores, as I can remotely access and resolve them efficiently. This remote accessibility not only simplifies the process but also gives me the opportunity to spend more time with my family, enhancing my work-life balance. Additionally, its ease of use over the phone is a fantastic feature, allowing me to address any customer issues seamlessly. The initial setup of Splashtop Remote Access was also straightforward, taking approximately five minutes per store, which is highly commendable. Overall, I am thoroughly pleased with how everything functions perfectly and seamlessly with Splashtop Remote Access, which is why I would rate it a perfect 10 out of 10 and highly recommend it to others. Review collected by and hosted on G2.com.

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I really love Splashtop Remote Access because it greatly facilitates my tasks as a technical manager and IT specialist. It simplifies my life and makes managing computers much more seamless. Thanks to Splashtop, I can solve complex problems with a simple click, even when I'm not physically present at the office, which is a major asset in my work at the radio station where everything is automated. This software allows me to access and modify the program easily, even during a last-minute program change, without needing to be on-site. I have been using Splashtop Remote Access for over two years and I really appreciate its services. Its ease of installation is also a strong point, as all I need to do is download the software, install it, and then I can easily access all the machines. Based on my experience with other software, I have found that Splashtop Remote Access is better, especially in terms of structuring, computer access, and technical support, which further simplifies my tasks. Review collected by and hosted on G2.com.

What I find frustrating with Splashtop Remote Access is its reliance on a high-quality Internet connection. When I am in areas with a weak connection, like 3G instead of 4G, it becomes very difficult to access remote computers. This constraint requires a lot of patience to work efficiently remotely. Review collected by and hosted on G2.com.

I like how easy it is to connect to remote computers instantly with smooth performance and minimal lag. The interface is simple, and setup takes just a few minutes. It’s also great that it supports multiple users and devices with good security features. Review collected by and hosted on G2.com.

Sometimes the session can drop if the internet connection is unstable, and the mobile app interface could be a bit more user-friendly. Apart from that, it works very reliably for daily use. Review collected by and hosted on G2.com.

What I like best about Splashtop Remote Access is how it combines high-performance remote connections with broad device/platform support. It’s built so that you can access Windows & Mac Review collected by and hosted on G2.com.

While Splashtop delivers strong remote-access performance, it is heavily dependent on a stable, high-quality internet connection—users report issues like lag or dropped sessions when bandwidth or network conditions degrade. Review collected by and hosted on G2.com.

Splashtop is an easy-to-use remote desktop solution, offering a reliable connection and reasonable pricing. I used it for several months and never encountered any technical problems. Since I no longer work remotely, I stopped using the software and forgot to cancel my subscription. When it was automatically renewed, I reached out to the support team, who quickly provided a refund. Their efficiency was impressive, especially considering how rare that level of service can be these days. Review collected by and hosted on G2.com.

Since I had subscribed to their lowest tier, the image quality was sometimes less than ideal, which was noticeable in my work that required some color adjustment. However, it was generally adequate for my needs. I would have appreciated a reminder a few days before the new billing cycle, although I found their support team to be very efficient whenever I reached out. Review collected by and hosted on G2.com.

I appreciate that the entire configuration can be centrally managed, allowing fine-grained policy adjustments. Even in environments with limited bandwidth, remote support remains stable and smooth, without noticeable performance degradation. Compared to other solutions, Splashtop offers a more affordable option for both deployment and ongoing operations. Review collected by and hosted on G2.com.

The timing of application updates can be inconvenient — update notifications often appear just as I attempt to initiate a remote session, interrupting my workflow. Also, I’ve heard that services like Remote Access and SOS are managed under separate contracts or tenants, which makes administration more complex. It would be ideal if all Splashtop products could be managed under a unified platform. Review collected by and hosted on G2.com.

It's easy to set up fast to connect and worth the price, I use the business version as a personal user who only needed it for the machine number increase but I liked being able to transfer files between them too now and all the other features that came with the upgrade Review collected by and hosted on G2.com.

I wish the personal version of splashtop had an option to pay more for more machines Review collected by and hosted on G2.com.

I like how easy it is to use and how you can set it to display multiple screens or if only using 1 screen the ability to switch between screens. Review collected by and hosted on G2.com.

One down side I encounter is initial launch of the application sometimes does not connect right away. I would need to relaunch a couple of times for it to connect. Review collected by and hosted on G2.com.

The confidence I have to remotely log in to the computer of people having difficulty knowing that it will be nearly like being in front of it and being able to resolve issues quickly and keep our medical offices working smoothly. We have 7 offices and so there is a need every day to log into the remote computers and I never have any doubts about being able to get in and do my job. Review collected by and hosted on G2.com.

Not being able to reliably wake up our computers despite having them configured to be able to be awoken from power off or sleep and having at least one other Splashtop equipped computer on the local network. Sometimes it works, but most of the time it does not. Review collected by and hosted on G2.com.