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G2 recognized Splashtop Remote Access
Splashtop Remote Access

By Splashtop Inc.

4.8 out of 5 stars

How would you rate your experience with Splashtop Remote Access?

Share your insights with Splashtop Remote Access

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Splashtop Remote Access Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the ease of use of Splashtop Remote Access, enjoying its seamless setup and functionality. (69 mentions)
Users enjoy the easy setup of Splashtop Remote Access, enabling quick connections to devices with minimal effort. (37 mentions)
Users enjoy the seamless remote access of Splashtop, facilitating efficient support and enhanced productivity in daily tasks. (36 mentions)
Users enjoy the easy access of Splashtop, making remote assistance and client support seamless and efficient. (28 mentions)
Users appreciate the easy access to remote computers, allowing quick support and seamless file transfers. (28 mentions)
Users find Splashtop Remote Access to be highly reliable, providing consistent performance without issues compared to competitors. (24 mentions)
Users experience remote access issues with Splashtop, including lag and conflicts with other remote tools, hindering productivity. (17 mentions)
Users experience connection issues with Splashtop, impacted by WiFi strength and occasional session inconsistencies. (12 mentions)
Users note feature limitations in Splashtop, particularly with antivirus and user log-in restrictions. (8 mentions)
Users experience slow performance with Splashtop, especially on lower internet speeds, affecting their overall efficiency. (8 mentions)
Users point out the limited compatibility with other tools and devices, hindering their overall access experience. (6 mentions)
Users experience significant access issues with Splashtop, struggling to connect from multiple devices simultaneously. (4 mentions)
Users experience slow loading times that hinder productivity and lead to frustrating lag during remote sessions. (4 mentions)

Top Pros or Advantages of Splashtop Remote Access

1. Ease of Use
Users highlight the ease of use of Splashtop Remote Access, enjoying its seamless setup and functionality.
See 69 mentions

See Related User Reviews

Shihan S.
SS

Shihan S.

Small-Business (50 or fewer emp.)

4.5/5

"Fast, Secure, and Reliable Remote Access with Splashtop"

What do you like about Splashtop Remote Access?

What I like best about Splashtop Remote Access is how it combines high-performance remote connections with broad device/platform support. It’s built s

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great features and support"

What do you like about Splashtop Remote Access?

I use Splashtop on an almost daily basis to remote into both Windows and Mac systems. The Splashtop streamer is very efficient, allowing high-quality

2. Easy Setup
Users enjoy the easy setup of Splashtop Remote Access, enabling quick connections to devices with minimal effort.
See 37 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.5/5

"It is a good product"

What do you like about Splashtop Remote Access?

I use this product daily to log into systems and it is very user friendly. It is easy to download on to a new device and to set up. It is very simplis

PW

Pauletta W.

Small-Business (50 or fewer emp.)

4.5/5

"It's plug & play setup,robust security,reliability with 100% productivity with emrgency situations."

What do you like about Splashtop Remote Access?

I love it for plug and plug setup which is seamless within minutes am up and using it. Stand out with robust security with admin control to restrict u

3. Remote Access
Users enjoy the seamless remote access of Splashtop, facilitating efficient support and enhanced productivity in daily tasks.
See 36 mentions

See Related User Reviews

SC

Shelly C.

Small-Business (50 or fewer emp.)

5.0/5

"Happy Customer so far!"

What do you like about Splashtop Remote Access?

Our company switched from Log Me In to Splashtop and so far we are very pleased. It feels just like I'm in front of my work computer when I am workin

David M.
DM

David M.

Mid-Market (51-1000 emp.)

4.5/5

"Perfect for K-12 schools!"

What do you like about Splashtop Remote Access?

Small footprint takes up very little of the student laptop resources. Students can not uninstall or kill the client. It is great for when you need

4. Easy Access
Users enjoy the easy access of Splashtop, making remote assistance and client support seamless and efficient.
See 28 mentions

See Related User Reviews

AB

Amy B.

Small-Business (50 or fewer emp.)

5.0/5

"A real game changer"

What do you like about Splashtop Remote Access?

Splashtop makes it easy for me to assist my clients in real time. I work with several people who struggle with technology; Splashtop allows me to log

AC

Abbe C.

Small-Business (50 or fewer emp.)

5.0/5

"Splashtop is very easy for you to use and for my clients."

What do you like about Splashtop Remote Access?

The pricing is wonderful and the ease of use is great. Within a few minutes my clients run the link and I gain access to their computer so I can train

5. Easy to Access
Users appreciate the easy access to remote computers, allowing quick support and seamless file transfers.
See 28 mentions

See Related User Reviews

KR

Kenneth R.

Small-Business (50 or fewer emp.)

5.0/5

"Splashtop, great solution to a remote access world."

What do you like about Splashtop Remote Access?

Anytime I need to have remote access, always there to use, connections are solid, and a great option if you're needing a remote access program with a

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Works well for the most part"

What do you like about Splashtop Remote Access?

Splashtop is easy to install and use. I only use it to access programs on multiple computers (think remoting in for work) so I know nothing about the

6. Reliability
Users find Splashtop Remote Access to be highly reliable, providing consistent performance without issues compared to competitors.
See 24 mentions

See Related User Reviews

SC

Shelly C.

Small-Business (50 or fewer emp.)

5.0/5

"Happy Customer so far!"

What do you like about Splashtop Remote Access?

Our company switched from Log Me In to Splashtop and so far we are very pleased. It feels just like I'm in front of my work computer when I am workin

PW

Pauletta W.

Small-Business (50 or fewer emp.)

4.5/5

"It's plug & play setup,robust security,reliability with 100% productivity with emrgency situations."

What do you like about Splashtop Remote Access?

I love it for plug and plug setup which is seamless within minutes am up and using it. Stand out with robust security with admin control to restrict u

Top Cons or Disadvantages of Splashtop Remote Access

1. Remote Access Issues
Users experience remote access issues with Splashtop, including lag and conflicts with other remote tools, hindering productivity.
See 17 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Strong and reliable remote access tool"

What do you dislike about Splashtop Remote Access?

It can conflict with other remote access tools being used by other vendors on client machines, and it does not contain a list of Most Recently Used co

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Game changer for our WFH creative userbase and IT remote support"

What do you dislike about Splashtop Remote Access?

Screen blanking can hinder desk-side IT support, our onsite IT staff ends up remoting in through Splashtop rather than working on the local computer.

2. Connection Issues
Users experience connection issues with Splashtop, impacted by WiFi strength and occasional session inconsistencies.
See 12 mentions

See Related User Reviews

DB

Dana B.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you dislike about Splashtop Remote Access?

Wifi needs to be good and well connected.

ND

Nicholas D.

Small-Business (50 or fewer emp.)

4.0/5

"It is great"

What do you dislike about Splashtop Remote Access?

Sometimes like in server 2025 the service causes issues but changing to delayed start resolves.

3. Feature Limitations
Users note feature limitations in Splashtop, particularly with antivirus and user log-in restrictions.
See 8 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Splashtop is Perfect"

What do you dislike about Splashtop Remote Access?

There is not much I dont like about it other than only 2 people being logged in at one time.

ES

Ed S.

Small-Business (50 or fewer emp.)

5.0/5

"Great Product Great Price"

What do you dislike about Splashtop Remote Access?

It could use more features. That is about it.

4. Slow Performance
Users experience slow performance with Splashtop, especially on lower internet speeds, affecting their overall efficiency.
See 8 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.5/5

"It is a good product"

What do you dislike about Splashtop Remote Access?

Splashtop can at times be a little slow, only 2 users can be in the system at a time and only one working on the system, and occassionally some featur

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best value remote software around."

What do you dislike about Splashtop Remote Access?

The only issue with splash top is that on slow internet connections it's not as fast as other options but those other options cost way more.

5. Limited Compatibility
Users point out the limited compatibility with other tools and devices, hindering their overall access experience.
See 6 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.5/5

"It is a good product"

What do you dislike about Splashtop Remote Access?

Splashtop can at times be a little slow, only 2 users can be in the system at a time and only one working on the system, and occassionally some featur

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Strong and reliable remote access tool"

What do you dislike about Splashtop Remote Access?

It can conflict with other remote access tools being used by other vendors on client machines, and it does not contain a list of Most Recently Used co

6. Access Issues
Users experience significant access issues with Splashtop, struggling to connect from multiple devices simultaneously.
See 4 mentions

See Related User Reviews

SB

Stu B.

Small-Business (50 or fewer emp.)

4.5/5

"Splashtop works well for us"

What do you dislike about Splashtop Remote Access?

It is easier to type on you local desktop and cut and paste copy to the remote. It is hard to see your mouse curser. We did not get a notification t

LG

Lorine G.

Small-Business (50 or fewer emp.)

5.0/5

"Great Remote Access"

What do you dislike about Splashtop Remote Access?

Need to authenticate user too many times

7. Slow Loading
Users experience slow loading times that hinder productivity and lead to frustrating lag during remote sessions.
See 4 mentions

See Related User Reviews

AK

Azhar k.

Small-Business (50 or fewer emp.)

4.5/5

"easy to use"

What do you dislike about Splashtop Remote Access?

always we have to download agent and internet speed matters

JB

Jeff B.

Small-Business (50 or fewer emp.)

5.0/5

"Easy"

What do you dislike about Splashtop Remote Access?

Lots of updates which slow down the process sometimes

Splashtop Remote Access Reviews (482)

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Reviews

Splashtop Remote Access Reviews (482)

View 1 Video Reviews
4.8
482 reviews
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PW
IT Support Specialist
Information Technology and Services
Small-Business (50 or fewer emp.)
"It's plug & play setup,robust security,reliability with 100% productivity with emrgency situations."
What do you like best about Splashtop Remote Access?

I love it for plug and plug setup which is seamless within minutes am up and using it. Stand out with robust security with admin control to restrict usage access of some users. Top notch customer service which is very responsive. Unbelievable performance and reliability to deliver 100% productivity with our emergency situations. Like it for remote access of servers and being able to offer remote support from my phone although bit limited but for small troubleshooting problems am able to sort on the go. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

Best with unbelievable performance and reliability for me to offer remote support from anywhere even with my Phone am able to support, also access access my important documents from my office PC.

Bit confusing with plans. Review collected by and hosted on G2.com.

"Streamlined Store Operations with Remote Ease"
What do you like best about Splashtop Remote Access?

I love using Splashtop Remote Access because it allows me to comfortably handle issues from home, without having to physically be in the store. This capability is invaluable, especially when there are problems with orders across all our stores, as I can remotely access and resolve them efficiently. This remote accessibility not only simplifies the process but also gives me the opportunity to spend more time with my family, enhancing my work-life balance. Additionally, its ease of use over the phone is a fantastic feature, allowing me to address any customer issues seamlessly. The initial setup of Splashtop Remote Access was also straightforward, taking approximately five minutes per store, which is highly commendable. Overall, I am thoroughly pleased with how everything functions perfectly and seamlessly with Splashtop Remote Access, which is why I would rate it a perfect 10 out of 10 and highly recommend it to others. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

None Review collected by and hosted on G2.com.

"Facilitate Remote Access, Need a Good Connection"
What do you like best about Splashtop Remote Access?

I really love Splashtop Remote Access because it greatly facilitates my tasks as a technical manager and IT specialist. It simplifies my life and makes managing computers much more seamless. Thanks to Splashtop, I can solve complex problems with a simple click, even when I'm not physically present at the office, which is a major asset in my work at the radio station where everything is automated. This software allows me to access and modify the program easily, even during a last-minute program change, without needing to be on-site. I have been using Splashtop Remote Access for over two years and I really appreciate its services. Its ease of installation is also a strong point, as all I need to do is download the software, install it, and then I can easily access all the machines. Based on my experience with other software, I have found that Splashtop Remote Access is better, especially in terms of structuring, computer access, and technical support, which further simplifies my tasks. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

What I find frustrating with Splashtop Remote Access is its reliance on a high-quality Internet connection. When I am in areas with a weak connection, like 3G instead of 4G, it becomes very difficult to access remote computers. This constraint requires a lot of patience to work efficiently remotely. Review collected by and hosted on G2.com.

Shane .
S
Sr. Customer Support and onboarding Executive
Mid-Market (51-1000 emp.)
"Reliable and Easy Remote Access Tool"
What do you like best about Splashtop?

I like how easy it is to connect to remote computers instantly with smooth performance and minimal lag. The interface is simple, and setup takes just a few minutes. It’s also great that it supports multiple users and devices with good security features. Review collected by and hosted on G2.com.

What do you dislike about Splashtop?

Sometimes the session can drop if the internet connection is unstable, and the mobile app interface could be a bit more user-friendly. Apart from that, it works very reliably for daily use. Review collected by and hosted on G2.com.

Shihan S.
SS
Program Manager
Small-Business (50 or fewer emp.)
"Fast, Secure, and Reliable Remote Access with Splashtop"
What do you like best about Splashtop Remote Access?

What I like best about Splashtop Remote Access is how it combines high-performance remote connections with broad device/platform support. It’s built so that you can access Windows & Mac Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

While Splashtop delivers strong remote-access performance, it is heavily dependent on a stable, high-quality internet connection—users report issues like lag or dropped sessions when bandwidth or network conditions degrade. Review collected by and hosted on G2.com.

JZ
Graphic Designer
Small-Business (50 or fewer emp.)
"Reliable service and great customer support"
What do you like best about Splashtop Remote Access?

Splashtop is an easy-to-use remote desktop solution, offering a reliable connection and reasonable pricing. I used it for several months and never encountered any technical problems. Since I no longer work remotely, I stopped using the software and forgot to cancel my subscription. When it was automatically renewed, I reached out to the support team, who quickly provided a refund. Their efficiency was impressive, especially considering how rare that level of service can be these days. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

Since I had subscribed to their lowest tier, the image quality was sometimes less than ideal, which was noticeable in my work that required some color adjustment. However, it was generally adequate for my needs. I would have appreciated a reminder a few days before the new billing cycle, although I found their support team to be very efficient whenever I reached out. Review collected by and hosted on G2.com.

イコカ .
Manager
Small-Business (50 or fewer emp.)
"High cost-performance remote access tool that works smoothly even on limited bandwidth"
What do you like best about Splashtop Remote Access?

I appreciate that the entire configuration can be centrally managed, allowing fine-grained policy adjustments. Even in environments with limited bandwidth, remote support remains stable and smooth, without noticeable performance degradation. Compared to other solutions, Splashtop offers a more affordable option for both deployment and ongoing operations. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

The timing of application updates can be inconvenient — update notifications often appear just as I attempt to initiate a remote session, interrupting my workflow. Also, I’ve heard that services like Remote Access and SOS are managed under separate contracts or tenants, which makes administration more complex. It would be ideal if all Splashtop products could be managed under a unified platform. Review collected by and hosted on G2.com.

Alex S.
AS
N/A
Small-Business (50 or fewer emp.)
"Well worth the price for a whole year of coverage"
What do you like best about Splashtop Remote Access?

It's easy to set up fast to connect and worth the price, I use the business version as a personal user who only needed it for the machine number increase but I liked being able to transfer files between them too now and all the other features that came with the upgrade Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

I wish the personal version of splashtop had an option to pay more for more machines Review collected by and hosted on G2.com.

micah m.
MM
System Administrator
Small-Business (50 or fewer emp.)
"Effortless Multi-Screen Management with Intuitive Interface"
What do you like best about Splashtop Remote Access?

I like how easy it is to use and how you can set it to display multiple screens or if only using 1 screen the ability to switch between screens. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

One down side I encounter is initial launch of the application sometimes does not connect right away. I would need to relaunch a couple of times for it to connect. Review collected by and hosted on G2.com.

Brian E.
BE
Technical Director
Small-Business (50 or fewer emp.)
"Best remote control software I have ever used"
What do you like best about Splashtop Remote Access?

The confidence I have to remotely log in to the computer of people having difficulty knowing that it will be nearly like being in front of it and being able to resolve issues quickly and keep our medical offices working smoothly. We have 7 offices and so there is a need every day to log into the remote computers and I never have any doubts about being able to get in and do my job. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

Not being able to reliably wake up our computers despite having them configured to be able to be awoken from power off or sleep and having at least one other Splashtop equipped computer on the local network. Sometimes it works, but most of the time it does not. Review collected by and hosted on G2.com.

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