Top Free Remote Support Software

How Many Remote Support Software Products Does G2 Track?

Total Products under this Category: 129

Category Stats (Oct 2026)

  • Average Rating: 4.49/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Remote Utilities (+1.85%) - Among all products in this category, Remote Utilities recorded the largest rating increase compared to last month

Last updated: October 29, 2026

How Does G2 Rank Remote Support Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 34,200+ Authentic Reviews
  • 129+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Remote Support Software

G2 Grid® for Remote Support Software plotting products by satisfaction and market presence

Highlighted products: TeamViewer, NinjaOne, Zoho Assist, Freshdesk, JumpCloud, Action1, PDQ, and Remote Monitoring and Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-support/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=ninjaone&focus%5B%5D=zoho-assist&focus%5B%5D=freshdesk&focus%5B%5D=jumpcloud&focus%5B%5D=action1&focus%5B%5D=pdq&focus%5B%5D=remote-monitoring-and-management)

TeamViewer

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

Average Rating: 4.5/5.0

Total Reviews: 4,113

How Do G2 Users Rate TeamViewer?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Quality of Support: 8.6/10 (Category avg: 8.9/10)
  • Compliance: 9.0/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind TeamViewer?

  • Seller: TeamViewer
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Goppingen
  • Twitter: @TeamViewer
    48,070 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,818 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Small, 34% Medium

What Do G2 Reviewers Say About TeamViewer?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of TeamViewer, enjoying a smooth experience for remote access and support.
  • Users appreciate the easy remote access provided by TeamViewer, simplifying connections and enhancing productivity.
  • Users value the easy remote access with TeamViewer, simplifying connections and control over devices effortlessly.
  • Users love the Easy Access feature of TeamViewer, making remote connections seamless and efficient.
  • Users appreciate the seamless remote access of TeamViewer, enhancing productivity through easy connections and cross-platform compatibility.
Cons
  • Users face significant connection issues with TeamViewer, impacting performance during slow or unstable internet conditions.
  • Users experience connectivity issues with TeamViewer, leading to poor performance during slow or bad connections.
  • Users find TeamViewer expensive in South Africa due to high subscription fees and limited performance on slow connections.
  • Users experience slow performance with TeamViewer, particularly during weak internet connections and after network disruptions.
  • Users often face remote access issues with TeamViewer, including connection failures and confusing control panel interfaces.

What Are Recent G2 Reviews of TeamViewer?

What Are G2 Users Discussing About TeamViewer?

NinjaOne

NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

Average Rating: 4.7/5.0

Total Reviews: 5,601

How Do G2 Users Rate NinjaOne?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Quality of Support: 9.1/10 (Category avg: 8.9/10)
  • Compliance: 8.5/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind NinjaOne?

  • Seller: NinjaOne
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Austin, Texas
  • Twitter: @NinjaOne
    3,607 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,555 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 46% Small, 46% Medium

What Do G2 Reviewers Say About NinjaOne?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of NinjaOne, highlighting its seamless implementation and effective support for MSPs.
  • Users praise NinjaOne for its easy-to-navigate remote access and full visibility, enhancing IT support efficiency.
  • Users appreciate the ongoing feature enhancements of NinjaOne, ensuring the platform continuously evolves to meet our needs.
  • Users praise the powerful automation features of NinjaOne, enhancing efficiency and simplifying management tasks.
  • Users appreciate the exceptional customer support of NinjaOne, which simplifies learning and enhances overall usability.
Cons
  • Users notice the missing features in NinjaOne, specifically regarding client and customer portal capabilities.
  • Users find the limited features of NinjaOne frustrating, especially regarding user management and third-party software automation.
  • Users find the search function lacking and struggle with visibility and usability issues in NinjaOne.
  • Users feel the search function needs improvement and find the visibility of the NinjaOne icon inconsistent.
  • Users express concerns about feature issues, including confusion over roles, auto-installations, and OS compatibility challenges.

What Are Recent G2 Reviews of NinjaOne?

What Are G2 Users Discussing About NinjaOne?

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Average Rating: 4.7/5.0

Total Reviews: 731

How Do G2 Users Rate Zoho Assist?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)
  • Compliance: 8.8/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Zoho Assist?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 70% Small, 23% Medium

What Do G2 Reviewers Say About Zoho Assist?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Zoho Assist, finding it user-friendly and straightforward for managing sessions.
  • Users commend the easy setup and powerful functionality of Zoho Assist, making remote access seamless and effective.
  • Users value the fast and easy remote support provided by Zoho Assist, enhancing their overall experience significantly.
  • Users value the easy setup of Zoho Assist, appreciating its quick connection and seamless integration into their systems.
  • Users appreciate the reliability of Zoho Assist, highlighting its solid performance and great connection quality.
Cons
  • Users face remote access issues with connection difficulty and screen display limitations affecting their experience significantly.
  • Users find feature limitations in Zoho Assist frustrating, as many advanced options require additional purchases.
  • Users often face connection issues with Zoho Assist, making remote access unreliable at times.
  • Users often find the interface not user-friendly, leading to confusion and difficulty in navigating the platform.
  • Users find Zoho Assist to be expensive, with pricing concerns affecting their likelihood of repurchasing or recommending the service.

What Are Recent G2 Reviews of Zoho Assist?

What Are G2 Users Discussing About Zoho Assist?

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Freshdesk

Freshdesk (a product of Freshworks Inc.) helps customer service teams move from their first AI agent to AI-powered customer service, without a drawn-out transformation program. Freshdesk unifies channels, conversations, AI, and customer context into one place, so agents always have the full picture before responding. Ready-to-use AI agents understand intent, take action, and resolve requests across channels, not just route them. AI Copilot helps every agent work faster and with more confidence, and AI Insights turns service data into decisions instead of dashboards. Guided rollout and prebuilt templates mean teams can launch quickly and expand at their own pace, whether they're a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 60% improved agent productivity, a 97% first-contact resolution rate, and up to 80% of resolutions with AI agents.

Average Rating: 4.4/5.0

Total Reviews: 3,792

How Do G2 Users Rate Freshdesk?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Quality of Support: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Freshdesk?

  • Seller: Freshworks
  • Company Website:
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 48% Small, 40% Medium

What Do G2 Reviewers Say About Freshdesk?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Freshdesk, making implementation and daily management effortless and efficient.
  • Users appreciate the ease of use in Freshdesk, enabling quick management of tickets with minimal training.
  • Users appreciate the automation features of Freshdesk, which streamline workflows and enhance focus on customer satisfaction.
  • Users appreciate the efficiency of Freshdesk, as it simplifies ticket management and enhances productivity.
  • Users praise the efficient ticket management of Freshdesk, finding it easy to track and prioritize support requests.
Cons
  • Users feel that Freshdesk lacks essential features such as live chat, impacting its overall functionality and user satisfaction.
  • Users experience ticketing issues with Freshdesk, such as duplicate tickets and delays during high volume periods.
  • Users find ticket management cumbersome, needing features for automated follow-ups and facing performance issues during peak times.
  • Users find Freshdesk has limited features compared to competitors, particularly in customization and omnichannel capabilities.
  • Users face limitations on advanced features and customizations in Freshdesk, especially impacting smaller teams and high ticket volumes.

What Are Recent G2 Reviews of Freshdesk?

What Are G2 Users Discussing About Freshdesk?

JumpCloud

JumpCloud® is the AI-powered identity infrastructure that unifies lifecycle management for humans, devices, and autonomous agents. JumpCloud gives IT teams complete visibility and control over every identity and every access point. JumpCloud helps organizations cut complexity, automate secure workflows, and put AI to work safely. Secure every identity. Human or not. Intelligent, secure IT for the agentic era.

Average Rating: 4.5/5.0

Total Reviews: 3,994

How Do G2 Users Rate JumpCloud?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Quality of Support: 8.8/10 (Category avg: 8.9/10)
  • Compliance: 8.8/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind JumpCloud?

  • Seller: JumpCloud Inc.
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Louisville, CO
  • Twitter: @JumpCloud
    36,368 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    998 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, System Administrator
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 54% Medium, 35% Small

What Do G2 Reviewers Say About JumpCloud?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of JumpCloud, simplifying user management across diverse systems and enhancing productivity.
  • Users value JumpCloud's straightforward device management, enabling seamless user management across various systems with intuitive controls.
  • Users value the enhanced security provided by JumpCloud's passwordless login and MFA enforcement features.
  • Users appreciate the seamless integrations with popular apps, simplifying user management across platforms effortlessly.
  • Users find JumpCloud's intuitive user management and responsive support invaluable for seamless integration and enhanced security.
Cons
  • Users report missing features such as better macOS controls and advanced reporting capabilities, limiting overall effectiveness.
  • Users find that improvement is needed in navigation and feature clarity, particularly for beginners navigating JumpCloud.
  • Users note the limited features of JumpCloud, especially in SSO app catalog and Linux device management capabilities.
  • Users face deployment challenges and lack of advanced endpoint controls, impacting their overall experience with JumpCloud.
  • Users feel the user interface needs improvement, as it should be more user-friendly and interactive.

What Are Recent G2 Reviews of JumpCloud?

What Are G2 Users Discussing About JumpCloud?

Action1

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.

Average Rating: 4.9/5.0

Total Reviews: 1,242

How Do G2 Users Rate Action1?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Quality of Support: 9.3/10 (Category avg: 8.9/10)
  • Compliance: 8.8/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Action1?

  • Seller: Action1
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Houston, Texas
  • Twitter: @Action1corp
    609 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    137 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, System Administrator
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 55% Medium, 37% Small

What Do G2 Reviewers Say About Action1?

AI-generated summary from verified user reviews

Pros
  • Users find Action1's ease of use exceptional, enabling quick setup and efficient remote management of devices.
  • Users value Action1 for its effective and reliable patch management, streamlining their endpoint management with remarkable ease.
  • Users find Action1's easy setup and configuration a significant advantage, simplifying device management and monitoring.
  • Users benefit from automated server updates in Action1, significantly reducing time and effort previously needed for manual updates.
  • Users value the automated update capabilities of Action1, significantly reducing time spent on server maintenance and management.
Cons
  • Users note the missing Linux agent, which limits functionality for server and client systems in Action1.
  • Users find the remote access issues needing improvement, citing speed and usability concerns with the connection.
  • Users note certain feature limitations in Action1, especially regarding customizations and missing support for Linux clients.
  • Users find the report generation and logging readability lacking, making the experience less user-friendly.
  • Users feel that Action1 requires improvement in report creation and readability to enhance overall user experience.

What Are Recent G2 Reviews of Action1?

What Are G2 Users Discussing About Action1?

Remote Monitoring and Management

Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com.

Average Rating: 4.6/5.0

Total Reviews: 1,268

How Do G2 Users Rate Remote Monitoring and Management?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)
  • Compliance: 8.0/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Remote Monitoring and Management?

  • Seller: Atera
  • Company Website:
  • Year Founded: 2011
  • HQ Location: New York
  • Twitter: @ateracloud
    1,675 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 55% Small, 31% Medium

What Do G2 Reviewers Say About Remote Monitoring and Management?

AI-generated summary from verified user reviews

Pros
  • Users find Atera's ease of use exceptional, streamlining management and enhancing efficiency across various tasks.
  • Users appreciate the powerful automation tools of Atera, enabling efficient management and consistent setup for new employees.
  • Users appreciate the all-in-one dashboard of Atera, enhancing efficiency with seamless access to various tools and features.
  • Users praise Atera for its efficiency, streamlining processes and enhancing remote management of devices.
  • Users value the proactive monitoring and all-in-one platform of Atera, significantly enhancing productivity and efficiency.
Cons
  • Users find missing features in Atera, such as insufficient alert context and lack of essential ticketing tools.
  • Users find the limited features of Atera, especially in the mobile app, restrict overall functionality for freelancers.
  • Users find improvement needed in Atera's interface changes and agent installation process, along with remote access reliability.
  • Users note that report loading times and limited customization can hinder efficiency, revealing areas for improvement.
  • Users express concerns about feature issues in Atera, citing limitations and disruptions affecting their workflow.

What Are Recent G2 Reviews of Remote Monitoring and Management?

What Are G2 Users Discussing About Remote Monitoring and Management?

PDQ

PDQ is an endpoint management platform designed for IT administrators and sysadmins to manage endpoints, deploy software, secure vulnerabilities, and automate IT. PDQ's cloud-native platform (formerly called PDQ Connect) is designed to get you up and running in minutes. When regulatory or compliance needs require it, PDQ can also be deployed on-premise with our Deploy & Inventory plan. Manage your organization's Windows and macOS machines from a central platform designed to make the grind of everyday IT workflows seamless and, dare we say, pretty damn quick. Core capabilities include patch management, vulnerability remediation, remote desktop access and monitoring, and software deployment. In short, the stuff you actually tell us to build. Just look at our Discord. Vulnerabilities are continuously detected and prioritized using real-world exploit activity in addition to CVSS, enabling remediation based on real, not theoretical, business risk. Patch both Windows OS and over 1,000 Windows and macOS packages from a hand-built library sourced directly from publishers, virus-scanned, stripped of nonsense, and typically updated within hours of a new release. PDQ pre-built workflows and automations are running within minutes of onboarding, but most of our sysadmins combine custom multistep packages, advanced PowerShell scanners, dynamic device groups, vulnerability automations, and a community-shared script library to create an end-to-end system tailor-built for their situation, reducing what was once days into minutes. And for when all else fails, PDQ ships with a native device-level diagnostics and a remote desktop tool that fires up quickly to help you diagnose, fix, and move on, whether you’re dealing with an x64 Lenovo or an ARM Macbook Pro. Multi-tenant support allows IT teams managing multiple environments to operate from a single console. Real-time, event-driven automation allows IT teams to execute workflows based on device state and predefined conditions — deployments trigger the moment a condition is met, without waiting for a scheduled window. Offline device deployment queuing ensures no device is skipped regardless of connectivity at the time a deployment runs. And where compliance, regulatory, or org policy requires, PDQ’s core deployment and patching capabilities can also be deployed as an on-premise, agentless solution with our Deploy & Inventory plan. PDQ is SOC 2 certified and includes security features including MFA, role-based access controls, encryption, and audit logging to support compliance requirements. Pricing is publicly available and supports self-service purchasing without requiring a sales call. A 14-day free trial is available with no credit card required.

Average Rating: 4.7/5.0

Total Reviews: 717

How Do G2 Users Rate PDQ?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Quality of Support: 9.3/10 (Category avg: 8.9/10)
  • Compliance: 9.4/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.0/10 (Category avg: 8.7/10)

Who Is the Company Behind PDQ?

  • Seller: PDQ
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Salt Lake City, Utah, United States
  • Twitter: @admarsenal
    987 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    392 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Systems Administrator
  • Top Industries: Primary/Secondary Education, Information Technology and Services
  • Company Size: 62% Medium, 15% Large

What Do G2 Reviewers Say About PDQ?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in PDQ Connect, simplifying deployment and management tasks effortlessly.
  • Users appreciate the ease of software deployment with PDQ Connect, enhancing efficiency and simplifying remote device management.
  • Users value the easy deployment capabilities of PDQ Connect, facilitating efficient software management across diverse environments.
  • Users find the easy setup of PDQ Connect a significant advantage, enhancing efficiency and user experience from the start.
  • Users value the remote access capabilities of PDQ Connect, enabling efficient management and support for off-site personnel.
Cons
  • Users express concerns about missing features in PDQ Connect, hindering efficiency in command execution and device management.
  • Users feel that improvement is needed in patch management and the user interface for PDQ Connect.
  • Users note the limited features of PDQ Connect, wishing for more options like vulnerability scanning and software deployment.
  • Users experience remote access issues due to internet dependency and subpar connection prompts hinder usability and speed.
  • Users face deployment issues with PDQ Connect, often finding package creation and device identification challenging and inconvenient.

What Are Recent G2 Reviews of PDQ?

What Are G2 Users Discussing About PDQ?

AirDroid Business

AirDroid Business, developed by Singapore-based SandStudio, is a comprehensive mobile device management (MDM) solution designed to help businesses manage and control fleets of Android and Windows devices from a central dashboard. With AirDroid Business, businesses can easily monitor device usage, deploy apps and updates, and remotely troubleshoot issues. It offers features such as kiosk mode, security policy, alerts & notifications, location tracking, file transfer in bulk, and more. It aims to simplify the device management process, increase productivity and efficiency, and reduce management costs. AirDroid Business MDM Highlights: *Multiple enrollment options - For Android: Zero-Touch, Android Enterprise(AE), Knox Mobile Enrollment(KME), Device Owner, and Regular Enrollment. For Windows: Regular Enrollment. *Unattended remote access *Batch operations *Tasks & Action logs *Patch management *Limit incoming & outgoing calls *Kiosk mode & Policy *Remote control with Black Screen security mode and Secure Remote PIN Unlock *Location tracking *Application management service(AMS): custom apps, Google Play Store apps, and web apps *Content management service *Whitelisting and blocklisting browsers & apps *Remote monitor devices’ status *Real-time alerts & notifications *Supports all Android-based endpoints *Devices fleet management from a centralized dashboard AirDroid Business's acclaimed MDM solution currently empowers organizations across 100+ countries. Our expertise spans various vertical markets such as retail, healthcare, digital signage, transportation & logistics, IT & MSP services, and education. We offer free trial, online demos, and email & call support to all prospects and customers, contact us for more information today!

Average Rating: 4.9/5.0

Total Reviews: 436

How Do G2 Users Rate AirDroid Business?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Quality of Support: 9.7/10 (Category avg: 8.9/10)
  • Compliance: 9.5/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 6.4/10 (Category avg: 8.7/10)

Who Is the Company Behind AirDroid Business?

  • Seller: Sand Studio
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Singapore, SG
  • Twitter: @AirDroidB
    184 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    92 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Consultant
  • Top Industries: Information Technology and Services, Renewables & Environment
  • Company Size: 66% Medium, 43% Small

What Do G2 Reviewers Say About AirDroid Business?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of AirDroid Business, enjoying its simple setup and effective management features.
  • Users value the efficient device management in AirDroid Business, especially for its real-time tracking and automated alerts.
  • Users value the comprehensive remote access tools of AirDroid Business, enabling efficient device management from anywhere.
  • Users appreciate the extensive features of AirDroid Business, especially for efficient app management and kiosk mode functionality.
  • Users commend the responsive customer support of AirDroid Business, ensuring a smooth onboarding and reliable experience.
Cons
  • Users find AirDroid Business expensive for smaller teams, particularly due to its bundled pricing model.
  • Users believe that improvements are needed in pricing, language options, and mobile dashboard settings for better functionality.
  • Users are disappointed by the missing features in AirDroid Business, particularly automation and workflow trigger options.
  • Users note pricing issues with AirDroid Business, especially for startups adding multiple one-off devices.
  • Users note a difficult learning curve due to the platform's extensive features, requiring time to become proficient.

What Are Recent G2 Reviews of AirDroid Business?

What Are G2 Users Discussing About AirDroid Business?

Datto RMM

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.

Average Rating: 4.5/5.0

Total Reviews: 805

How Do G2 Users Rate Datto RMM?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Quality of Support: 8.4/10 (Category avg: 8.9/10)
  • Compliance: 8.1/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Datto RMM?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • Twitter: @KaseyaCorp
    17,411 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,483 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Director
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 64% Small, 32% Medium

What Do G2 Reviewers Say About Datto RMM?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Datto RMM, facilitating seamless management and troubleshooting for MSPs.
  • Users value the automation features of Datto RMM, enhancing efficiency and simplifying app deployment.
  • Users value the extensive information and integrated tools offered by Datto RMM for efficient customer support.
  • Users appreciate the s seamless integrations of Datto RMM, enhancing efficiency and streamlining daily management tasks.
  • Users value the easy remote access capabilities of Datto RMM, enhancing support and issue resolution efficiency.
Cons
  • Users struggle with remote access issues, experiencing frequent connection timeouts and complex cloud backup recovery processes.
  • Users often experience slow performance with Datto RMM, particularly when controlling endpoints and accessing support.
  • Users find feature issues arise with custom monitors and installation hurdles due to admin rights and customer setups.
  • Users find the missing features in Datto RMM challenging, particularly with stability and agent dependency issues.
  • Users feel Datto RMM needs improvement in modernizing Webremote and enhancing usability for better team adoption.

What Are Recent G2 Reviews of Datto RMM?

What Are G2 Users Discussing About Datto RMM?

ScreenConnect

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.

Average Rating: 4.7/5.0

Total Reviews: 491

How Do G2 Users Rate ScreenConnect?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Quality of Support: 8.8/10 (Category avg: 8.9/10)
  • Compliance: 8.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind ScreenConnect?

  • Seller: ConnectWise
  • Company Website:
  • Year Founded: 1982
  • HQ Location: Tampa, FL
  • Twitter: @ConnectWise
    14,926 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,401 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 67% Small, 31% Medium

What Do G2 Reviewers Say About ScreenConnect?

AI-generated summary from verified user reviews

Pros
  • Users find ScreenConnect to be highly reliable, with stable connections that facilitate seamless remote access and support.
  • Users appreciate the reliable remote access of ScreenConnect, providing seamless support and efficient management of client systems.
  • Users value the blazing-fast connection speed of ScreenConnect, ensuring smooth and responsive remote access experiences.
  • Users find ScreenConnect extremely easy to use, facilitating quick and efficient support for end users remotely.
  • Users enjoy the easy communication features of ScreenConnect, enabling quick and reliable remote support interactions.
Cons
  • Users find the cost prohibitive for small teams, potentially limiting access and creating concerns about future price increases.
  • Users experience remote access issues due to added security steps and occasional difficulties with support and antivirus software.
  • Users face internet dependency with ScreenConnect, which can be problematic in locations with limited connectivity.
  • Users express concerns over security features in ScreenConnect, particularly following a security incident that compromised their server.
  • Users express concerns over security issues in ScreenConnect, highlighting incidents that undermine confidence in the system.

What Are Recent G2 Reviews of ScreenConnect?

What Are G2 Users Discussing About ScreenConnect?

BeyondTrust Remote Support

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support

Average Rating: 4.7/5.0

Total Reviews: 397

How Do G2 Users Rate BeyondTrust Remote Support?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Quality of Support: 9.2/10 (Category avg: 8.9/10)
  • Compliance: 9.1/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind BeyondTrust Remote Support?

  • Seller: BeyondTrust
  • Company Website:
  • Year Founded: 1985
  • HQ Location: Johns Creek, GA
  • Twitter: @BeyondTrust
    14,335 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,750 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, System Administrator
  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 47% Large, 36% Medium

What Do G2 Reviewers Say About BeyondTrust Remote Support?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of BeyondTrust Remote Support, enhancing efficiency with user-friendly features and setup.
  • Users appreciate the ease of access to remote desktops with BeyondTrust Remote Support, enhancing collaboration and security.
  • Users value the effective collaboration enabled by BeyondTrust Remote Support, enhancing productivity and simplifying remote assistance.
  • Users highlight the reliability of BeyondTrust Remote Support, emphasizing its stability and efficient session management.
  • Users value the robust security features of BeyondTrust Remote Support, ensuring encrypted sessions and comprehensive audit trails.
Cons
  • Users find the pricing to be high, especially in comparison to competing products on the market.
  • Users struggle with high pricing issues for BeyondTrust Remote Support, finding it more expensive than simpler alternatives.
  • Users find the complexity of BeyondTrust Remote Support challenging, especially for newcomers and those seeking a quick setup.
  • Users often find the learning curve steep with BeyondTrust Remote Support, causing initial confusion and frustration.
  • Users report remote access issues that hinder connectivity and require frequent manual administration for appliance updates.

What Are Recent G2 Reviews of BeyondTrust Remote Support?

What Are G2 Users Discussing About BeyondTrust Remote Support?

Splashtop Remote Support

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support

Average Rating: 4.7/5.0

Total Reviews: 277

How Do G2 Users Rate Splashtop Remote Support?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Quality of Support: 9.4/10 (Category avg: 8.9/10)
  • Compliance: 8.6/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Splashtop Remote Support?

  • Seller: Splashtop Inc.
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cupertino, CA
  • Twitter: @splashtop
    5,216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    353 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 56% Small, 38% Medium

What Do G2 Reviewers Say About Splashtop Remote Support?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Splashtop Remote Support, finding it straightforward and simple to deploy.
  • Users value the seamless remote access of Splashtop, appreciating its simplicity and reliability across devices.
  • Users appreciate the fast and stable remote support of Splashtop, allowing seamless access to clients' devices.
  • Users appreciate the ease of use of Splashtop Remote Support, making remote access a streamlined experience.
  • Users appreciate the reliable and fast remote access of Splashtop Remote Support, enabling efficient troubleshooting without interruptions.
Cons
  • Users face remote access issues with Splashtop, experiencing disconnections and problems with reconnections during sessions.
  • Users find the missing features of Splashtop Remote Support limit its functionality, hindering streamlined operations for technicians.
  • Users face access issues with Splashtop due to potential conflicts with obscure programs and non-intuitive authentication.
  • Users experience occasional connectivity issues, including reconnection lag and difficulties connecting to clients' computers.
  • Users experience login issues with Splashtop, like frequent email verifications and limitations on multiple account logins.

What Are Recent G2 Reviews of Splashtop Remote Support?

What Are G2 Users Discussing About Splashtop Remote Support?

Freshservice

Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers. By bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools. Freshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.

Average Rating: 4.6/5.0

Total Reviews: 1,325

How Do G2 Users Rate Freshservice?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Freshservice?

  • Seller: Freshworks
  • Company Website:
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 61% Medium, 22% Large

What Do G2 Reviewers Say About Freshservice?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Freshservice, finding it intuitive and efficient for ticket management.
  • Users enjoy the user-friendly interface and extensive features of Freshservice, making task management effortless and customizable.
  • Users value the automation capabilities of Freshservice, allowing for streamlined processes and effective management of tasks.
  • Users appreciate the ease of use of Freshservice's ticketing system, enhancing efficiency and streamlining requests seamlessly.
  • Users benefit from the ease of use and efficient ticket management in Freshservice, enhancing team productivity significantly.
Cons
  • Users find the missing features in Freshservice to be a significant limitation, impacting their overall efficiency.
  • Users often encounter limited features in Freshservice, hindering effective workflow and making management cumbersome.
  • Users find the steep learning curve of Freshservice challenging, due to customization complexities and lack of tutorials.
  • Users find the limited customization options of Freshservice frustrating and challenging for tailoring their experience effectively.
  • Users face several ticketing issues in Freshservice, including missing features and frustrating limitations affecting usability.

What Are Recent G2 Reviews of Freshservice?

What Are G2 Users Discussing About Freshservice?

Splashtop Remote Access

Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get seamless access to files and applications, while enabling IT administrators to centrally deploy and control permissions, ensuring both efficiency and security. Key features include: File Transfer Remote Reboot Remote Print Multi-to-Multi Monitor User role and access management Chat (in-session and outside-session) Share screen via weblink Remote reboot and Wake-on-LAN Session recording Two users in one computer Remote stylus USB device redirection Mic passthrough Ultra high-quality audio (256k or 384k) YUV 4:4:4 (Better color accuracy) SSO Integration Granular Permissions and Scheduled Access Android/IoT Unattended Access APIs, IP Whitelist, Connector

Average Rating: 4.8/5.0

Total Reviews: 534

How Do G2 Users Rate Splashtop Remote Access?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Quality of Support: 9.3/10 (Category avg: 8.9/10)
  • Compliance: 8.2/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Splashtop Remote Access?

  • Seller: Splashtop Inc.
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cupertino, CA
  • Twitter: @splashtop
    5,216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    353 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Accounting, Information Technology and Services
  • Company Size: 81% Small, 16% Medium

What Do G2 Reviewers Say About Splashtop Remote Access?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Splashtop Remote Access excellent for quick setup and navigation.
  • Users commend the easy setup of Splashtop Remote Access, highlighting seamless implementation and user-friendly experience.
  • Users praise Splashtop Remote Access for its versatile remote access capabilities across Windows and Mac systems.
  • Users appreciate the easy access provided by Splashtop Remote Access, enabling smooth transitions between Windows and Macintosh systems.
  • Users highlight the affordability of Splashtop Remote Access, appreciating its low cost and high value for functionality.
Cons
  • Users experience remote access issues with Splashtop, including lag, dropped sessions, and connection failures requiring reboots.
  • Users experience connection issues that require multiple relaunches, impacting the overall usability of Splashtop Remote Access.
  • Users note the feature limitations of Splashtop, particularly in antivirus capabilities and Mac-to-Mac connections.
  • Users find Splashtop Remote Access not user-friendly, particularly when managing user permissions and adding users to devices.
  • Users experience slow performance issues, especially on low-speed connections, affecting usability and efficiency.

What Are Recent G2 Reviews of Splashtop Remote Access?

What Are G2 Users Discussing About Splashtop Remote Access?

Tian Lin
TL
Researched and written by Tian Lin
Updated October 3, 2024