# Best Remote Support Software for Medium-Sized Businesses

  *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)*

   Products classified in the overall Remote Support category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Remote Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Remote Support category.

In addition to qualifying for inclusion in the Remote Support Software category, to qualify for inclusion in the Medium-Sized Business Remote Support Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.





## Category Overview

**Total Products under this Category:** 97


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 25,300+ Authentic Reviews
- 97+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

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---

## Top-Rated Products (Ranked by G2 Score)
### 1. [NinjaOne](https://www.g2.com/products/ninjaone/reviews)
  NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 4,194

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)
- **Compliance:** 8.4/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone)
- **Company Website:** https://www.ninjaone.com/
- **Year Founded:** 2013
- **HQ Location:** Austin, Texas
- **Twitter:** @NinjaOne (3,558 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/6436301/ (2,121 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Owner
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 49% Mid-Market, 43% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (1559 reviews)
- Features (980 reviews)
- Remote Access (955 reviews)
- Automation (909 reviews)
- Customer Support (813 reviews)

**Cons:**

- Missing Features (792 reviews)
- Limited Features (450 reviews)
- Improvement Needed (424 reviews)
- Needs Improvement (409 reviews)
- Feature Issues (346 reviews)

### 2. [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
  TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,763

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.7/10 (Category avg: 8.9/10)
- **Compliance:** 9.0/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.1/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** https://www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer (48,128 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,719 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, IT Manager
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (518 reviews)
- Remote Access (428 reviews)
- Remote Control (343 reviews)
- Easy Access (278 reviews)
- Remote Work (277 reviews)

**Cons:**

- Connection Issues (181 reviews)
- Connectivity Issues (147 reviews)
- Expensive (138 reviews)
- Slow Performance (134 reviews)
- Remote Access Issues (122 reviews)

### 3. [JumpCloud](https://www.g2.com/products/jumpcloud/reviews)
  JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,805

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Compliance:** 8.8/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [JumpCloud Inc.](https://www.g2.com/sellers/jumpcloud-inc)
- **Company Website:** https://jumpcloud.com/
- **Year Founded:** 2012
- **HQ Location:** Louisville, CO
- **Twitter:** @JumpCloud (36,489 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/jumpcloud/ (959 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, System Administrator
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 53% Mid-Market, 36% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (881 reviews)
- Device Management (664 reviews)
- Security (519 reviews)
- Integrations (482 reviews)
- Features (431 reviews)

**Cons:**

- Missing Features (382 reviews)
- Improvement Needed (301 reviews)
- Limited Features (235 reviews)
- Limitations (177 reviews)
- Learning Curve (156 reviews)

### 4. [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews)
  Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 653

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Compliance:** 8.7/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho (137,251 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,531 employees on LinkedIn®)
- **Phone:** +1 (888) 900-9646 

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Manager
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 70% Small-Business, 23% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (143 reviews)
- Remote Access (98 reviews)
- Remote Support (80 reviews)
- Easy Setup (70 reviews)
- Reliability (70 reviews)

**Cons:**

- Remote Access Issues (32 reviews)
- Feature Limitations (21 reviews)
- Connection Issues (17 reviews)
- Not User-Friendly (17 reviews)
- Expensive (15 reviews)

### 5. [Datto RMM](https://www.g2.com/products/datto-rmm/reviews)
  Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 739

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.4/10 (Category avg: 8.9/10)
- **Compliance:** 8.1/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.6/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya)
- **Company Website:** https://www.kaseya.com/
- **Year Founded:** 2000
- **HQ Location:** Miami, FL
- **Twitter:** @KaseyaCorp (17,431 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,512 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Technician
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 61% Small-Business, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (82 reviews)
- Automation (60 reviews)
- Features (51 reviews)
- Integrations (50 reviews)
- Remote Access (49 reviews)

**Cons:**

- Remote Access Issues (42 reviews)
- Slow Performance (25 reviews)
- Feature Issues (24 reviews)
- Missing Features (24 reviews)
- Needs Improvement (19 reviews)

### 6. [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews)
  AirDroid Business, developed by Singapore-based SandStudio, is a comprehensive mobile device management (MDM) solution designed to help businesses manage and control fleets of Android and Windows devices from a central dashboard. With AirDroid Business, businesses can easily monitor device usage, deploy apps and updates, and remotely troubleshoot issues. It offers features such as kiosk mode, security policy, alerts & notifications, location tracking, file transfer in bulk, and more. It aims to simplify the device management process, increase productivity and efficiency, and reduce management costs. AirDroid Business MDM Highlights: \*Multiple enrollment options - For Android: Zero-Touch, Android Enterprise(AE), Knox Mobile Enrollment(KME), Device Owner, and Regular Enrollment. For Windows: Regular Enrollment. \*Unattended remote access \*Batch operations \*Tasks & Action logs \*Patch management \*Limit incoming & outgoing calls \*Kiosk mode & Policy \*Remote control with Black Screen security mode \*Location tracking \*Application management service(AMS):custom apps, Google Play Store apps and web apps \*Content management service \*Whitelisting and blocklisting browsers & apps \*Remote monitor devices’ status \*Real-time alerts & notifications \*Supports all Android-based endpoints \*Devices fleet management from a centralized dashboard AirDroid Business's acclaimed MDM solution currently empowers organizations across 100+ countries. Our expertise spans various vertical markets such as retail, healthcare, digital signage, transportation & logistics, IT & MSP services, and education. We offer free trial, online demos, and email & call support to all prospects and customers, contact us for more information today!


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 389

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.7/10 (Category avg: 8.9/10)
- **Compliance:** 9.5/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 6.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Sand Studio](https://www.g2.com/sellers/sand-studio)
- **Company Website:** https://www.airdroid.com/
- **Year Founded:** 2011
- **HQ Location:** Singapore, SG
- **Twitter:** @AirDroidB (183 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/airdroidbusiness/about (88 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Co-Founder
  - **Top Industries:** Information Technology and Services, Renewables & Environment
  - **Company Size:** 67% Mid-Market, 43% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (128 reviews)
- Device Management (121 reviews)
- Remote Access (114 reviews)
- Features (81 reviews)
- Remote Management (75 reviews)

**Cons:**

- Expensive (22 reviews)
- Improvement Needed (15 reviews)
- Pricing Issues (11 reviews)
- Missing Features (10 reviews)
- Difficult Learning (7 reviews)

### 7. [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews)
  BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 380

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Compliance:** 9.1/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [BeyondTrust](https://www.g2.com/sellers/beyondtrust)
- **Company Website:** https://www.beyondtrust.com
- **Year Founded:** 1985
- **HQ Location:** Johns Creek, GA
- **Twitter:** @BeyondTrust (14,354 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/294396/ (1,682 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, System Administrator
  - **Top Industries:** Information Technology and Services, Higher Education
  - **Company Size:** 47% Enterprise, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (26 reviews)
- Remote Access (18 reviews)
- Remote Support (15 reviews)
- Reliability (11 reviews)
- Security (11 reviews)

**Cons:**

- Expensive (10 reviews)
- Pricing Issues (8 reviews)
- Complexity (6 reviews)
- Learning Curve (6 reviews)
- Remote Access Issues (6 reviews)

### 8. [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)
  ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 471

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Compliance:** 8.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise)
- **Company Website:** https://www.connectwise.com/
- **Year Founded:** 1982
- **HQ Location:** Tampa, FL
- **Twitter:** @ConnectWise (14,929 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,439 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Manager
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 67% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (6 reviews)
- Remote Access (6 reviews)
- Remote Work (6 reviews)
- Easy Communication (5 reviews)
- Reliability (5 reviews)

**Cons:**

- Expensive (4 reviews)
- Remote Access Issues (4 reviews)
- Internet Dependency (2 reviews)
- Not User-Friendly (2 reviews)
- Security Concerns (2 reviews)

### 9. [Action1](https://www.g2.com/products/action1/reviews)
  Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 1,004

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Compliance:** 8.7/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Action1](https://www.g2.com/sellers/action1)
- **Company Website:** https://www.action1.com/?refid=G2_company_website
- **Year Founded:** 2018
- **HQ Location:** Houston, Texas
- **Twitter:** @Action1corp (590 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/action1/ (109 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, System Administrator
  - **Top Industries:** Information Technology and Services, Manufacturing
  - **Company Size:** 55% Mid-Market, 36% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (375 reviews)
- Patch Management (330 reviews)
- Easy Setup (225 reviews)
- Software Deployment (212 reviews)
- Automation (205 reviews)

**Cons:**

- Missing Features (171 reviews)
- Remote Access Issues (111 reviews)
- Feature Limitations (84 reviews)
- Needs Improvement (72 reviews)
- Improvement Needed (71 reviews)

### 10. [PDQ Connect](https://www.g2.com/products/pdq-connect/reviews)
  PDQ Connect is an agent-based endpoint management solution for Windows and macOS, designed for IT administrators and sysadmins. Manage, secure, and automate endpoints across remote, hybrid, and on-site environments without requiring a VPN. Core capabilities include patch management, software deployment, remote desktop access, and vulnerability management. Patch management supports both Windows updates and third-party applications. Vulnerabilities are continuously detected and prioritized using real-world exploit activity in addition to CVSS, enabling remediation based on active risk. Real-time, event-driven automation allows IT teams to execute workflows based on device state and predefined conditions — deployments trigger the moment a condition is met, without waiting for a scheduled window. Offline device deployment queuing ensures no device is skipped regardless of connectivity at the time a deployment runs. The curated package library includes 500+ applications and scripts, sourced directly from publishers, virus-scanned, and typically updated within hours of a new release. Custom multistep packages are supported for proprietary or specialized software. Device groups and inventory provide dynamic and static targeting based on device state, installed software, and custom scan data. Native deployment logging captures failure detail without requiring custom scripts. Remote desktop access supports sessions whether or not an end user is logged in. Multi-tenant support allows IT teams managing multiple environments to operate from a single console. PDQ Connect is SOC 2 certified and includes security features including MFA, role-based access controls, encryption, and audit logging to support compliance requirements. Pricing is publicly available and supports self-service purchasing without requiring a sales call. A 14-day free trial is available with no credit card required. Founded in 2001, PDQ was built by sysadmins, for sysadmins. Backed by a support team with a 95% customer satisfaction score over the past year. Trusted by 30,000+ IT professionals worldwide.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 397

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Compliance:** 9.4/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com)
- **Company Website:** https://www.PDQ.com
- **Year Founded:** 2001
- **HQ Location:** Salt Lake City, Utah, United States
- **Twitter:** @admarsenal (987 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/17961724/ (358 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Systems Administrator
  - **Top Industries:** Information Technology and Services, Primary/Secondary Education
  - **Company Size:** 55% Mid-Market, 14% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (233 reviews)
- Software Deployment (180 reviews)
- Easy Deployment (132 reviews)
- Easy Setup (129 reviews)
- Remote Access (118 reviews)

**Cons:**

- Missing Features (111 reviews)
- Improvement Needed (70 reviews)
- Limited Features (56 reviews)
- Remote Access Issues (35 reviews)
- Deployment Issues (33 reviews)

### 11. [Atera](https://www.g2.com/products/atera/reviews)
  The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing IT Autopilot by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. IT Autopilot doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 1,086

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Compliance:** 8.0/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Atera](https://www.g2.com/sellers/atera)
- **Company Website:** https://www.atera.com
- **Year Founded:** 2011
- **HQ Location:** Tel Aviv
- **Twitter:** @AteraCloud (1,672 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (405 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Manager
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 59% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (595 reviews)
- Features (392 reviews)
- Automation (348 reviews)
- Efficiency (285 reviews)
- Remote Access (267 reviews)

**Cons:**

- Missing Features (269 reviews)
- Limited Features (199 reviews)
- Feature Issues (138 reviews)
- Improvement Needed (137 reviews)
- Needs Improvement (117 reviews)

### 12. [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews)
  ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture. Unified dashboards bring this information together in one place, making it easier to identify issues and act before issues affect end users. With more than 1,200 expert-maintained alerts, the system can reduce typical RMM alerting noise by up to 90% without sacrificing visibility, helping technicians focus on meaningful issues instead of spending time reviewing false positives. Automated Patch Management The solution includes automated OS and third-party patch management for over 7,000 applications. Uniquely, Windows OS security updates are reviewed and approved by ConnectWise NOC experts before each release. This helps teams' patch faster and with more confidence to reduce vulnerabilities, streamline compliance, and keep systems optimized. Advanced Automation and Scripting ConnectWise RMM provides automation capabilities such as built-in automation to select intelligent alerts, AI-assisted script generation, and multi-solution workflow orchestration. These tools simplify routine maintenance tasks, enforce consistent standards, and enable faster response to common IT events. Teams can complete work up to 75% faster, reducing repetitive manual effort and creating more time for strategic projects. Scalability and Endpoint Management ConnectWise RMM is built to support a wide range of businesses, including large and complex environments, with the ability to manage more than 100,000 devices in a single tenant. By unifying monitoring, patching, automation, and scripting into one solution, IT professionals can deliver reliable service, reduce ticket volume, and improve overall IT performance. Multi-site visibility, flexible add-ons, and seamless integration with security, backup, and business management tools make it easy to adapt as environments grow without adding unnecessary complexity.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 63

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.2/10)
- **Quality of Support:** 7.5/10 (Category avg: 8.9/10)
- **Compliance:** 7.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise)
- **Company Website:** https://www.connectwise.com/
- **Year Founded:** 1982
- **HQ Location:** Tampa, FL
- **Twitter:** @ConnectWise (14,929 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,439 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 68% Small-Business, 26% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (26 reviews)
- Remote Access (12 reviews)
- Automation (9 reviews)
- All-in-One Solution (8 reviews)
- User Interface (8 reviews)

**Cons:**

- Missing Features (7 reviews)
- Poor Customer Support (7 reviews)
- Feature Issues (5 reviews)
- Integration Issues (5 reviews)
- Expensive (4 reviews)

### 13. [EV Reach](https://www.g2.com/products/ev-reach/reviews)
  Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 428

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.9/10)
- **Compliance:** 8.4/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.1/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [EasyVista](https://www.g2.com/sellers/easyvista)
- **Company Website:** https://www.easyvista.com
- **Year Founded:** 1988
- **HQ Location:** Noisy-le-Grand
- **Twitter:** @EasyVista (1,282 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/65515/ (362 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Systems Administrator
  - **Top Industries:** Information Technology and Services, Hospital & Health Care
  - **Company Size:** 59% Mid-Market, 31% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (47 reviews)
- Remote Control (32 reviews)
- Remote Access (28 reviews)
- Remote Support (26 reviews)
- Tool Utility (18 reviews)

**Cons:**

- Remote Access Issues (17 reviews)
- Connection Issues (9 reviews)
- Feature Limitations (9 reviews)
- Missing Features (9 reviews)
- Slow Performance (9 reviews)

### 14. [AnyDesk](https://www.g2.com/products/anydesk/reviews)
  AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. With offices in Berlin, Clearwater (US), Shanghai, and Hong Kong, AnyDesk is taking a leap forward from Start-up to Scale-Up and expands its business globally continuing its rapid growth. Unparalleled speed, extraordinary ease of use, and highest security standards are our strong suit. AnyDesk offers advanced customization options enabling users to adapt the software to their individual needs. It empowers IT experts, leaders, and novices alike to maximize their efficiency and achieve their goals.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1,060

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Compliance:** 8.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [AnyDesk Software GmbH](https://www.g2.com/sellers/anydesk-software-gmbh)
- **Year Founded:** 2014
- **HQ Location:** Stuttgart
- **Twitter:** @anydesk (7,875 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/8494083/ (358 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Software Developer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 44% Small-Business, 43% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (34 reviews)
- Easy Setup (17 reviews)
- Remote Support (17 reviews)
- File Transfer (16 reviews)
- Remote Control (16 reviews)

**Cons:**

- Connection Issues (10 reviews)
- Remote Access Issues (9 reviews)
- Slow Performance (9 reviews)
- Slow Connectivity (7 reviews)
- Limited Free (6 reviews)

### 15. [SureMDM by 42Gears](https://www.g2.com/products/suremdm-by-42gears/reviews)
  SureMDM is an intuitive and powerful Unified Endpoint Management (UEM) solution that supports Android, iOS/iPadOS, Windows, Linux, macOS, Wear OS, Chrome OS, VR, and IoT platforms. It also enables management of rugged handhelds and mobile computing devices from various OEMs, along with Peripheral or Things Management capabilities through plugins. In addition, SureMDM has built in Mobile Threat Defense to protect Android devices from cyberthreats, Zero Trust Network Access through SureAccess, and identity security via SureIdP solution.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 93

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Compliance:** 9.0/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [42Gears Mobility Systems](https://www.g2.com/sellers/42gears-mobility-systems)
- **Year Founded:** 2009
- **HQ Location:** Bangalore, Karnataka
- **Twitter:** @42gears (4,940 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/42gears (558 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 47% Mid-Market, 33% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (39 reviews)
- Customer Support (35 reviews)
- Device Management (25 reviews)
- Features (23 reviews)
- Remote Access (18 reviews)

**Cons:**

- Device Management (7 reviews)
- Improvement Needed (7 reviews)
- Poor UI (6 reviews)
- Slow Performance (6 reviews)
- Learning Curve (5 reviews)

### 16. [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews)
  Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 245

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Compliance:** 8.5/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.1/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc)
- **Company Website:** https://www.splashtop.com
- **Year Founded:** 2006
- **HQ Location:** Cupertino, CA
- **Twitter:** @splashtop (5,222 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1944335/ (341 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, President
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 59% Small-Business, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (56 reviews)
- Remote Access (47 reviews)
- Remote Support (29 reviews)
- Simple (25 reviews)
- Reliability (24 reviews)

**Cons:**

- Remote Access Issues (15 reviews)
- Missing Features (9 reviews)
- Access Issues (8 reviews)
- Connectivity Issues (8 reviews)
- Login Issues (7 reviews)

### 17. [SolarWinds DameWare Remote Support](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews)
  Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Remote Support includes the built-in Dameware Mini Remote Control for gaining remote access to Windows®, Linux®, and Mac® OS X® systems. Dameware is a trusted, award-winning brand used by thousands of organizations worldwide. Key Features: • Remotely control computers both inside and outside the network firewall • Supports remote desktop connection to Windows, Linux, and Mac OS X systems • Remotely manage and troubleshoot Windows computers and Active Directory® (AD) domains • Deliver on-the-go support with remote access from iOS® and Android® devices • Supports Smart Card logon and authentication


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 68

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.2/10 (Category avg: 8.9/10)
- **Compliance:** 9.2/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds (19,618 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,818 employees on LinkedIn®)
- **Ownership:** NYSE: SWI

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Education Management
  - **Company Size:** 50% Mid-Market, 35% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Affordable (1 reviews)
- Automation (1 reviews)
- Remote Access (1 reviews)
- Remote Control (1 reviews)


### 18. [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews)
  Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get seamless access to files and applications, while enabling IT administrators to centrally deploy and control permissions, ensuring both efficiency and security. Key features include: File Transfer Remote Reboot Remote Print Multi-to-Multi Monitor User role and access management Chat (in-session and outside-session) Share screen via weblink Remote reboot and Wake-on-LAN Session recording Two users in one computer Remote stylus USB device redirection Mic passthrough Ultra high-quality audio (256k or 384k) YUV 4:4:4 (Better color accuracy) SSO Integration Granular Permissions and Scheduled Access Android/IoT Unattended Access APIs, IP Whitelist, Connector


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 503

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Compliance:** 8.2/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc)
- **Company Website:** https://www.splashtop.com
- **Year Founded:** 2006
- **HQ Location:** Cupertino, CA
- **Twitter:** @splashtop (5,222 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1944335/ (341 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, President
  - **Top Industries:** Accounting, Information Technology and Services
  - **Company Size:** 81% Small-Business, 15% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (65 reviews)
- Easy Setup (37 reviews)
- Remote Access (27 reviews)
- Easy Access (21 reviews)
- Affordable (19 reviews)

**Cons:**

- Remote Access Issues (22 reviews)
- Connection Issues (13 reviews)
- Feature Limitations (9 reviews)
- Not User-Friendly (8 reviews)
- Slow Performance (8 reviews)

### 19. [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews)
  LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization options, Rescue is built to serve teams of all sizes, from small help desks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 190

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Compliance:** 9.0/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.7/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** https://www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto (41,287 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (1,011 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 37% Mid-Market, 35% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Remote Access (5 reviews)
- Remote Support (5 reviews)
- Remote Control (4 reviews)
- Customer Support (3 reviews)

**Cons:**

- Expensive (3 reviews)
- Feature Limitations (2 reviews)
- Limited Features (2 reviews)
- Ticketing Issues (2 reviews)
- Admin (1 reviews)

### 20. [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)
  Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 310

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.2/10)
- **Quality of Support:** 7.4/10 (Category avg: 8.9/10)
- **Compliance:** 7.7/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.6/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya)
- **Company Website:** https://www.kaseya.com/
- **Year Founded:** 2000
- **HQ Location:** Miami, FL
- **Twitter:** @KaseyaCorp (17,431 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,512 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Director
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 52% Small-Business, 42% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (10 reviews)
- Automation (9 reviews)
- User Interface (9 reviews)
- Features (8 reviews)
- Intuitive (6 reviews)

**Cons:**

- Missing Features (5 reviews)
- Connectivity Issues (4 reviews)
- Remote Access Issues (4 reviews)
- Slow Performance (4 reviews)
- Connection Issues (3 reviews)

### 21. [Pulseway](https://www.g2.com/products/pulseway/reviews)
  Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface. - Be instantly alerted to issues, resolve them before they become a problem and minimize downtime – across the network. - Let you and your team be fully productive from anywhere to deliver first-class customer service wherever you are. - Automate repetitive IT tasks and automatically fix issues before they become a problem. - Pulseway built-in Mobile Remote Control enables simple, reliable, and fluid remote access to any monitored systems. Access files, applications and control remote systems as if you were sitting right in front of them. Try Pulseway RMM today with a free 14-day no-commitment trial to see for yourself.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 118

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Compliance:** 7.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [MMSoft Design](https://www.g2.com/sellers/mmsoft-design)
- **Year Founded:** 2011
- **HQ Location:** Dublin, Ireland
- **Twitter:** @pulsewayapp (6,088 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1987200/ (47 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Owner
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 52% Small-Business, 42% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (14 reviews)
- Ease of Use (14 reviews)
- Features (13 reviews)
- Intuitive (9 reviews)
- Monitoring (9 reviews)

**Cons:**

- Feature Issues (6 reviews)
- Improvement Needed (6 reviews)
- Missing Features (6 reviews)
- Needs Improvement (6 reviews)
- Limited Features (4 reviews)

### 22. [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews)
  Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 223

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc)
- **Company Website:** https://www.mitsogo.com/
- **Year Founded:** 2013
- **HQ Location:** San Francisco, CA
- **Twitter:** @thehexnode (17,666 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4823816/ (499 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Business Analyst, IT Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 53% Mid-Market, 35% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (22 reviews)
- Features (21 reviews)
- Device Management (16 reviews)
- Customer Support (15 reviews)
- Policy Management (9 reviews)

**Cons:**

- Lacking Features (8 reviews)
- Expensive (7 reviews)
- Limited Features (7 reviews)
- Missing Features (7 reviews)
- Device Management (6 reviews)

### 23. [ISL Online](https://www.g2.com/products/isl-online/reviews)
  ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 576

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)
- **Compliance:** 8.4/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com)
- **Company Website:** https://www.PDQ.com
- **Year Founded:** 2001
- **HQ Location:** Salt Lake City, Utah, United States
- **Twitter:** @admarsenal (987 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/17961724/ (358 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Director, CEO
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 50% Small-Business, 24% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (52 reviews)
- Customer Support (26 reviews)
- Remote Support (25 reviews)
- Easy Setup (22 reviews)
- Remote Access (21 reviews)

**Cons:**

- Remote Access Issues (15 reviews)
- Connection Issues (9 reviews)
- Improvement Needed (6 reviews)
- Session Issues (6 reviews)
- Delay Issues (5 reviews)

### 24. [Atlassian Advisory Services](https://www.g2.com/products/atlassian-advisory-services/reviews)
  Experienced advisors from Atlassian


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 25

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.4/10 (Category avg: 8.9/10)
- **Compliance:** 8.3/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian)
- **Year Founded:** 2002
- **HQ Location:** Sydney and San Francisco
- **Twitter:** @Atlassian (106,006 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/atlassian (21,797 employees on LinkedIn®)
- **Ownership:** NASDAQ:TEAM

**Reviewer Demographics:**
  - **Company Size:** 48% Mid-Market, 36% Small-Business


### 25. [RealVNC](https://www.g2.com/products/realvnc/reviews)
  RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, RealVNC® Connect has the features you need to stay connected. Trusted by IT teams at leading businesses around the world, RealVNC Connect offers affordability, ease of use, and unrivalled security for remote access. For information on our security credentials, visit: https://www.realvnc.com/en/connect/security/


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 416

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)
- **Compliance:** 7.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.7/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [RealVNC](https://www.g2.com/sellers/realvnc)
- **Year Founded:** 2002
- **HQ Location:** Cambridge, United Kingdom
- **Twitter:** @RealVNC (2,213 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1432337/ (128 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 56% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Cross-platform Compatibility (3 reviews)
- Cross-Platform Support (3 reviews)
- File Transfer (3 reviews)
- Reliability (3 reviews)

**Cons:**

- Poor Customer Support (2 reviews)
- Admin Access Issues (1 reviews)
- Billing Issues (1 reviews)
- Connection Issues (1 reviews)
- Inadequate Reporting (1 reviews)



## Parent Category

[IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure)



## Related Categories

- [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)
- [Patch Management Software](https://www.g2.com/categories/patch-management)
- [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)



---

## Buyer Guide

### What You Should Know About Remote Support Software

### What is Remote Support Software?

Remote support software is software used by IT technicians to provide real-time support to both internal and external users’ computers and other devices from a remote location. It utilizes the internet to connect to computers and devices at any location to perform both troubleshooting and administrative tasks. 

These platforms leverage remote access software to give instant access to IT technicians from any place, at any time. During a remote session, the technician can take the charge of the remote system and perform the intended tasks.

With many employees working remotely, it is challenging for IT technicians to provide in-person assistance. Remote support solutions make it easier for both parties to keep the systems updated and risks at bay. The purpose of the software is to ease the overall process of troubleshooting and maintaining both company and end-user devices.

#### What Types of Remote Support Software Exist?

The types of remote support systems are usually determined by whether the end user is present at the remote device during a session provided by an IT technician.

**Unattended remote support**

Unattended access is when an IT technician can connect to a remote device without the presence of the end user. To make this possible, support teams deploy an agent app on all the remote devices. IT technicians can connect to any remote device at any given time using this agent app.

**Attended remote support**

This type of remote IT support is often referred to as on-demand or ad-hoc support. It is a type of support where the end user requests assistance from the support team. Unlike unattended support, this type of software does not require any prior setup. Methods of authorization vary in different solutions. In this type, the end user needs to generate a session code. Then it is shared with IT technicians who help the team gain access to the end-user device.

### What are the Common Features of Remote Support Software?

Remote support software has reformed the IT support industry in more ways than one. While in a session, a technician can always access the remote device using these tools. To provide enterprise-grade support to the customers remotely, below are some must-have features in a remote support solution:

**Remote access and control:** This feature forms one of the basic requirements of any remote support system. It helps the technician view and control remote devices. Remote diagnostics can also extract information about remote devices, including device name, IP address, event logs, and running processes.

**Unattended remote access:** This feature allows the technician to access the client’s device remotely even without the end user present. Without unattended access, the client needs to perform the simplest of the functions like software updates. This can be inconvenient for both technician and the client. Technicians can also perform maintenance when the end user is away from the device to minimize their idle time.

**File sharing:** This feature helps in solving common issues like replacing outdated files, corrupt files, and files containing malware. It also makes it easy for the technicians to access files on the remote computer. There are generally two types of file transfers: first, the IT technician transfers files to a remote device. This allows the software to be installed directly. The second type is when the file is sent to the client via chat and then the installation can be done by the client himself.

**Multi-monitor navigation:** Multiple screens can be viewed using the same screen setup. During a remote IT support session, accessing multiple screens connected to a remote system could be a challenge. This feature allows instant sharing of data between monitors which can reduce the session time significantly.

**Screen sharing:** This feature allows sharing the screen of the end user to other IT technicians or support team members if required. It also helps technicians add annotations to enhance support or training processes. 

**Security:** With the current advancements in technology, there is always a threat of customer data getting attacked by cybercriminals. It becomes necessary to have built-in security features. This provides users a secure remote access to the systems.

**Branding and customization:** Remote support solutions coming from a well-known brand are always preferred by organizations. This provides a sense of trust amongst clients, and customization makes the use of remote support software feasible.

**Visual communication options:** Part of the frustration with remote IT support comes from not being able to physically indicate things: one cannot point to a part of the screen, and gesturing doesn’t help either. Remote support solutions offer visual communication options like chat, annotations, and pings so that even if the user and support personnel aren’t in the same room, information can be communicated effectively.

**Encrypted viewership:** The user who is on the receiving end of remote assistance can attest to the experience of feeling vulnerable. Another user using their device, with full remote access to their data, using their device almost freely. Remote support software offers data encryption so that the connection is secure and no data is misplaced.

**Cross-platform support:** Managed services providers (MSPs) usually have a huge customer base. It is crucial to have a cross-platform support feature in the remote assistance software. At the minimum, it should support Windows, Linux, and macOS devices. Ideally, remote support tools should also support iOS and Android mobile devices.

**Session recording:** This feature helps the users record and store sessions for training activities. It can help hire new technicians in IT teams quickly and easily.

Other Features of Remote Support Software: [Advanced Security Features](https://www.g2.com/categories/remote-support/f/advanced-security-features)

### What are the Benefits of Remote Support Software?

With advancements in technology, the need for installing remote IT support software is also on the rise. The software benefits both the admins and the users in the following ways:

**Saves time:** Remote support solutions support analysts and administrators who no longer need to physically go from desk to desk or location to location to provide troubleshooting and administrative assistance.

**Saves cost:** The cost of employing on-site support teams for every location serviced can add up quickly, especially when different locations require technical support at different rates. Remote support software allows companies to centralize their IT support teams in one location that can serve every user, saving the cost of keeping support staff on site at every location.

**Increases support efficiency:** Because devices can be accessed remotely at any time, troubleshooting and administrative tasks can be performed either at the convenience of the user or while the user is away, which can prevent disruption to daily workflow.

**Streamlines remote work for employees:** Due to the COVID-19 pandemic, many organizations have switched to remote work. With remote access, employees can work safely on any device, platform, or network. Remote desktop functions allow them to remotely access important files and share their screen for online meetings. ** **

**Helps maintain a ticketing system:** Allocating docket numbers to each query has a huge impact on customer service. It helps in tracking and solving issues at the earliest. This ultimately helps in achieving customer satisfaction.

### Who Uses Remote Support Software?

With more people working from home, tools that support remote work have become increasingly important for many organizations. With the future workforce becoming decentralized, here are the types of users of remote support software:

**IT technicians:** They are the internal users of remote support systems. They use this software to assist other staff members of the organization internally. 

**Customers:** For the companies that supply the remote support software, customers are the external users of the software.

#### Software Related to Remote Support Software

Related solutions that can be used together with remote support solutions include:

[Remote desktop software](https://www.g2.com/categories/remote-desktop) **:** It allows technicians to connect to the other device in a remote location. Remote support software facilitates this further, providing more extensive functionalities designed towards helping users and performing troubleshooting, maintenance, and other administrative tasks on those desktops.

[Help desk](https://www.g2.com/categories/help-desk) **and** [service desk software](https://www.g2.com/categories/service-desk) **:** Remote support software pairs extremely well with help desk and service desk software for IT support teams. Help desk software helps provide a customer with information and support regarding a company’s products or services. The inquiries are submitted using multiple channels including email, phone, or social media. Service desk software provides incident tracking, user connectedness, and even knowledge management, where remote support solutions then come in to help support analysts provide the user with the assistance they require.

[IT management software](https://www.g2.com/categories/it-management) **:** Remote support software will generally be paired with, or even rolled up under IT management solutions. While remote support solutions can function as standalone products, pairing them with IT management solutions can diversify their use cases and help companies offer a greater depth of service.

### Challenges with Remote Support Software

This software solves many issues of IT assistance. However, it inevitably comes with its own challenges. Below is a list of commonly witnessed challenges within remote support systems:

**Connectivity issues:** Because the support in this software occurs entirely through an internet connection, connectivity issues can end up bottlenecking the support experience. If implementing a remote IT support solution, users must be sure that network connectivity for the end user and support technicians can be maintained to the best possible standard.

**Hardware dilemma:** What if the issue isn’t the device’s software, but a physical issue with the device’s hardware? Unfortunately, remote support software loses capability there. Because support happens remotely and excludes hardware, companies may end up trading quicker software support times for slower hardware support.

**Privacy:** Taking control of another person’s computer remotely comes with a certain privacy risk. In the wrong hands, losing control of one’s own computer means entirely compromised data on the computer or an entire network. It’s important for companies implementing remote support tools to utilize strong [endpoint protection software](https://www.g2.com/categories/endpoint-protection) to protect internal devices.

### Which Companies Should Buy Remote Support Software?

**Small businesses:** Since budgets are a constraint for small businesses, maintaining a large IT support team is a challenge. With a small team, assisting all employees in person is difficult. This is where remote support software plays a major role. It lets one technician manage multiple tasks concerning remote devices.

**Enterprises:** Enterprises have a large number of employees. With a different setup, such organizations need a varied set of features with their system. With branding and customization, it is possible to get a whole new version of any remote support software. 

### How to Buy Remote Support Software

#### Requirements Gathering (RFI/RFP) for Remote Support Software

Before starting to look for a suitable remote support solution, it is important to understand the needs for which the software will be used. Internal uses of the software could be limited to the staff of the organization, whereas external uses could help serve clients at remote locations. It can also be interesting to know which devices the software supports at the organization.

#### Compare Remote Support Software Products

**Create a long list**

This is the stage when the organization can have a look at different vendors offering various features. Making a long list of vendors helps in distinguishing the software closely matching the requirements. 

**Create a short list**

After the team understands the offerings by all the vendors in the list, the best fits are shortlisted. This gives the team a better perspective for evaluation. The shortlist can also be created based on factors like the user friendliness of the software, security provided by the vendor, and types of customer support available (live chat, mobile, Twitter).

**Conduct demos**

Demos are a great way to verify the offerings promised by the vendor on paper versus actual implementation. Demos can help provide the technical team or the team who will use the software an understanding of how the software works.

#### Selection of Remote Support Software

**Choose a selection team**

A winning team would usually consist of a security expert to decide on the ease of use of the software, IT technicians who would be handling the software, a legal team for the contractual agreements, and finally the decision makers of the organization. 

**Negotiation**

Depending on the budget that is allocated at the beginning of the remote support software buying process, the team can discuss the price range with vendors. The software comes in licensed prices which gives companies a scope to negotiate since the pricing goes per user. 

**Final decision**

This is the final but the most crucial step of the remote support software buying process. The team decides to purchase the software that provides the highest value and lies in the best interest of the organization. While doing so, it is recommended to inform the vendors that have not been shortlisted about the organization’s decision of going ahead with other vendors.

### What Does Remote Support Software Cost?

There are different models of remote support solutions, depending on which the cost is determined. The cost of the software depends on factors like the number of users, technology complexity, number of apps supported, and number of locations.

#### Return on Investment (ROI)

A major concern of most small companies is meeting vast industry-specific IT needs. In such times, investing in buying a remote support software could prove a real challenge. However, looking at the returns that the solution provides makes it easier to make buying decisions. Depending on the needs of the organization, remote support software usually comes in two models: the break-fix model and managed IT services. 

### Remote Support Software Trends

**Clientless remote support**

With remote support software adopting the Internet of Things (IoT), Artificial Intelligence (AI), and Machine Learning (ML), the technicians will be able to use the software with ease. The algorithm trained to take the actions when required should eliminate the need of the end user being present at the device while the assistance is being provided.