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Best Remote Support Software for Medium-Sized Businesses

Anindita Sengupta
AS
Researched and written by Anindita Sengupta

Products classified in the overall Remote Support category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Remote Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Remote Support category.

In addition to qualifying for inclusion in the Remote Support Software category, to qualify for inclusion in the Medium-Sized Business Remote Support Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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39 Listings in Remote Support Available
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    G2 Score
NinjaOne
(3,620)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Remote Support software
View top Consulting Services for NinjaOne
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Mid-Market
    • 43% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a remote management and monitoring platform that provides features such as asset inventory, scripting, remote management, and compound conditions for efficient device management.
    • Users like NinjaOne's intuitive interface, robust feature set, easy deployment, and the ability to manage and monitor devices remotely, with many praising its automation capabilities, patch management, and the detailed information provided by the RMM system.
    • Reviewers mentioned some issues with NinjaOne, including occasional problems with the remote function, limited advanced reporting capabilities, a lack of customization options in the ticketing system, and some features needing improvement or further development.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,384
    Features
    917
    Remote Access
    858
    Automation
    820
    Customer Support
    760
    Cons
    Missing Features
    703
    Limited Features
    355
    Improvement Needed
    332
    Needs Improvement
    326
    Feature Issues
    299
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NinjaOne features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Quality of Support
    Average: 8.9
    8.4
    Compliance
    Average: 8.8
    8.4
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,463 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,006 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Mid-Market
  • 43% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a remote management and monitoring platform that provides features such as asset inventory, scripting, remote management, and compound conditions for efficient device management.
  • Users like NinjaOne's intuitive interface, robust feature set, easy deployment, and the ability to manage and monitor devices remotely, with many praising its automation capabilities, patch management, and the detailed information provided by the RMM system.
  • Reviewers mentioned some issues with NinjaOne, including occasional problems with the remote function, limited advanced reporting capabilities, a lack of customization options in the ticketing system, and some features needing improvement or further development.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,384
Features
917
Remote Access
858
Automation
820
Customer Support
760
Cons
Missing Features
703
Limited Features
355
Improvement Needed
332
Needs Improvement
326
Feature Issues
299
View All Pros and Cons
NinjaOne features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.1
Quality of Support
Average: 8.9
8.4
Compliance
Average: 8.8
8.4
Multi-Platform Support
Average: 8.7
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,463 Twitter followers
LinkedIn® Page
www.linkedin.com
2,006 employees on LinkedIn®
TeamViewer
(3,733)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:Starting at $24.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

    Users
    • Software Engineer
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TeamViewer is a digital workplace platform designed to boost collaboration and enable remote work by connecting users to their workplace systems remotely.
    • Reviewers frequently mention the platform's ease of use, reliable connections, and ability to enhance teamwork and productivity through features like remote desktop sharing, file sharing, and cross-platform compatibility.
    • Users mentioned issues such as occasional slow performance, unclear documentation for new users, high licensing fees for freelancers, and limitations in the free version of the software.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamViewer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    476
    Remote Access
    386
    Remote Control
    307
    Easy Access
    253
    Remote Work
    250
    Cons
    Connection Issues
    167
    Connectivity Issues
    135
    Slow Performance
    129
    Expensive
    120
    Remote Access Issues
    109
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamViewer features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Quality of Support
    Average: 8.9
    9.0
    Compliance
    Average: 8.8
    9.1
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamViewer
    Company Website
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    48,308 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,701 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

Users
  • Software Engineer
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TeamViewer is a digital workplace platform designed to boost collaboration and enable remote work by connecting users to their workplace systems remotely.
  • Reviewers frequently mention the platform's ease of use, reliable connections, and ability to enhance teamwork and productivity through features like remote desktop sharing, file sharing, and cross-platform compatibility.
  • Users mentioned issues such as occasional slow performance, unclear documentation for new users, high licensing fees for freelancers, and limitations in the free version of the software.
TeamViewer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
476
Remote Access
386
Remote Control
307
Easy Access
253
Remote Work
250
Cons
Connection Issues
167
Connectivity Issues
135
Slow Performance
129
Expensive
120
Remote Access Issues
109
View All Pros and Cons
TeamViewer features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
8.7
Quality of Support
Average: 8.9
9.0
Compliance
Average: 8.8
9.1
Multi-Platform Support
Average: 8.7
Seller Details
Seller
TeamViewer
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
48,308 Twitter followers
LinkedIn® Page
www.linkedin.com
2,701 employees on LinkedIn®
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JumpCloud
(3,794)4.5 out of 5
Optimized for quick response
10th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$3.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 53% Mid-Market
    • 36% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JumpCloud is a cloud-based platform that manages users, devices, and access across various platforms, providing a standardized login experience and centralized control for IT teams.
    • Reviewers frequently mention the platform's ease of use, its ability to provide a consistent experience across IT teams, and its automation capabilities that reduce manual effort and increase efficiency.
    • Reviewers mentioned that the platform can be complex for beginners, the pricing structure can be confusing, and the mobile application is limited with a cluttered interface and ineffective search function.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JumpCloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    913
    Device Management
    711
    Integrations
    526
    Security
    526
    User Management
    456
    Cons
    Missing Features
    367
    Improvement Needed
    291
    Limited Features
    233
    Limitations
    162
    UX Improvement
    160
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JumpCloud features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Quality of Support
    Average: 8.9
    8.8
    Compliance
    Average: 8.8
    8.9
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    JumpCloud Inc.
    Company Website
    Year Founded
    2012
    HQ Location
    Louisville, CO
    Twitter
    @JumpCloud
    36,571 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    918 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 53% Mid-Market
  • 36% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JumpCloud is a cloud-based platform that manages users, devices, and access across various platforms, providing a standardized login experience and centralized control for IT teams.
  • Reviewers frequently mention the platform's ease of use, its ability to provide a consistent experience across IT teams, and its automation capabilities that reduce manual effort and increase efficiency.
  • Reviewers mentioned that the platform can be complex for beginners, the pricing structure can be confusing, and the mobile application is limited with a cluttered interface and ineffective search function.
JumpCloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
913
Device Management
711
Integrations
526
Security
526
User Management
456
Cons
Missing Features
367
Improvement Needed
291
Limited Features
233
Limitations
162
UX Improvement
160
View All Pros and Cons
JumpCloud features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.8
Quality of Support
Average: 8.9
8.8
Compliance
Average: 8.8
8.9
Multi-Platform Support
Average: 8.7
Seller Details
Seller
JumpCloud Inc.
Company Website
Year Founded
2012
HQ Location
Louisville, CO
Twitter
@JumpCloud
36,571 Twitter followers
LinkedIn® Page
www.linkedin.com
918 employees on LinkedIn®
Zoho Assist
(635)4.6 out of 5
9th Easiest To Use in Remote Support software
View top Consulting Services for Zoho Assist
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho Assist is a remote support tool that allows users to connect and provide assistance to others remotely.
    • Reviewers appreciate the user-friendly interface, easy setup, and reliable connection that Zoho Assist offers, along with its ability to integrate with other tools and systems.
    • Reviewers noted occasional issues with screen lag, difficulty in file transfer, and some users struggling to connect via the browser app.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Assist Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    133
    Remote Access
    93
    Remote Support
    74
    Reliability
    64
    Remote Control
    63
    Cons
    Remote Access Issues
    34
    Connection Issues
    20
    Feature Limitations
    20
    Not User-Friendly
    16
    Slow Loading
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Assist features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Quality of Support
    Average: 8.9
    8.8
    Compliance
    Average: 8.8
    8.9
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,766 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho Assist is a remote support tool that allows users to connect and provide assistance to others remotely.
  • Reviewers appreciate the user-friendly interface, easy setup, and reliable connection that Zoho Assist offers, along with its ability to integrate with other tools and systems.
  • Reviewers noted occasional issues with screen lag, difficulty in file transfer, and some users struggling to connect via the browser app.
Zoho Assist Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
133
Remote Access
93
Remote Support
74
Reliability
64
Remote Control
63
Cons
Remote Access Issues
34
Connection Issues
20
Feature Limitations
20
Not User-Friendly
16
Slow Loading
15
View All Pros and Cons
Zoho Assist features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.9
Quality of Support
Average: 8.9
8.8
Compliance
Average: 8.8
8.9
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,766 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
AirDroid Business
(375)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Remote Support software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AirDroid Business, developed by Singapore-based SandStudio, is a comprehensive mobile device management (MDM) solution designed to help businesses manage and control fleets of Android and Windows devi

    Users
    • IT Manager
    • Co-Founder
    Industries
    • Information Technology and Services
    • Renewables & Environment
    Market Segment
    • 67% Mid-Market
    • 44% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • AirDroid Business is a solution that allows users to manage and control multiple devices remotely, including features such as remote restart, app updates, and device tracking.
    • Reviewers frequently mention the ease of managing multiple devices, the helpfulness of the dashboard for tracking device status, and the time-saving nature of features like automated alerts and bulk app deployment.
    • Reviewers noted some difficulties with learning to use advanced controls, a desire for more customization options in alerts and reports, and dissatisfaction with the licensing model requiring purchase in batches of ten.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AirDroid Business Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    221
    Device Management
    204
    Remote Access
    197
    Remote Control
    147
    Features
    140
    Cons
    Expensive
    32
    Limited Compatibility
    26
    Improvement Needed
    24
    Remote Access Issues
    24
    Platform Compatibility
    21
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AirDroid Business features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.7
    Quality of Support
    Average: 8.9
    9.5
    Compliance
    Average: 8.8
    6.4
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sand Studio
    Company Website
    Year Founded
    2011
    HQ Location
    Singapore, SG
    Twitter
    @AirDroidB
    187 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    88 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AirDroid Business, developed by Singapore-based SandStudio, is a comprehensive mobile device management (MDM) solution designed to help businesses manage and control fleets of Android and Windows devi

Users
  • IT Manager
  • Co-Founder
Industries
  • Information Technology and Services
  • Renewables & Environment
Market Segment
  • 67% Mid-Market
  • 44% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • AirDroid Business is a solution that allows users to manage and control multiple devices remotely, including features such as remote restart, app updates, and device tracking.
  • Reviewers frequently mention the ease of managing multiple devices, the helpfulness of the dashboard for tracking device status, and the time-saving nature of features like automated alerts and bulk app deployment.
  • Reviewers noted some difficulties with learning to use advanced controls, a desire for more customization options in alerts and reports, and dissatisfaction with the licensing model requiring purchase in batches of ten.
AirDroid Business Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
221
Device Management
204
Remote Access
197
Remote Control
147
Features
140
Cons
Expensive
32
Limited Compatibility
26
Improvement Needed
24
Remote Access Issues
24
Platform Compatibility
21
View All Pros and Cons
AirDroid Business features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.2
9.7
Quality of Support
Average: 8.9
9.5
Compliance
Average: 8.8
6.4
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Sand Studio
Company Website
Year Founded
2011
HQ Location
Singapore, SG
Twitter
@AirDroidB
187 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®
Datto RMM
(725)4.5 out of 5
8th Easiest To Use in Remote Support software
View top Consulting Services for Datto RMM
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, autom

    Users
    • Owner
    • IT Technician
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 62% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Datto RMM is a remote monitoring and management tool that allows users to manage and troubleshoot issues on different devices remotely, customize the interface, and assign devices to different sites.
    • Users like the ability to globally search across all device names, the strong search functionality, the extensive set of filter options, and the ability to create scripts and deploy them to different sites.
    • Reviewers mentioned issues with the complexity of the tool, difficulties in creating custom monitors, slow performance at times, and problems with latency and backend services.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Datto RMM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    81
    Automation
    63
    Features
    52
    Integrations
    51
    Remote Access
    48
    Cons
    Remote Access Issues
    41
    Feature Issues
    26
    Missing Features
    26
    Slow Performance
    25
    Needs Improvement
    19
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Datto RMM features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Quality of Support
    Average: 8.9
    8.1
    Compliance
    Average: 8.8
    7.6
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,451 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,512 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, autom

Users
  • Owner
  • IT Technician
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 62% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Datto RMM is a remote monitoring and management tool that allows users to manage and troubleshoot issues on different devices remotely, customize the interface, and assign devices to different sites.
  • Users like the ability to globally search across all device names, the strong search functionality, the extensive set of filter options, and the ability to create scripts and deploy them to different sites.
  • Reviewers mentioned issues with the complexity of the tool, difficulties in creating custom monitors, slow performance at times, and problems with latency and backend services.
Datto RMM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
81
Automation
63
Features
52
Integrations
51
Remote Access
48
Cons
Remote Access Issues
41
Feature Issues
26
Missing Features
26
Slow Performance
25
Needs Improvement
19
View All Pros and Cons
Datto RMM features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.5
Quality of Support
Average: 8.9
8.1
Compliance
Average: 8.8
7.6
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,451 Twitter followers
LinkedIn® Page
www.linkedin.com
5,512 employees on LinkedIn®
BeyondTrust Remote Support
(372)4.7 out of 5
14th Easiest To Use in Remote Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for ser

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 48% Enterprise
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • BeyondTrust Remote Support is a product that provides remote access and support capabilities across various platforms.
    • Reviewers frequently mention the strong security, cross-platform support, ease of use, and the ability to share files and run scripts, which are beneficial for IT teams.
    • Users reported issues with the high cost, complexity, outdated interface, slow response times, and the lack of certain features such as a calling facility and sorting endpoints by logged in end user.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BeyondTrust Remote Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Remote Access
    19
    Remote Support
    15
    Security
    11
    Security Focus
    11
    Cons
    Expensive
    10
    Pricing Issues
    7
    Remote Access Issues
    6
    Complexity
    5
    Connectivity Issues
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BeyondTrust Remote Support features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Quality of Support
    Average: 8.9
    9.1
    Compliance
    Average: 8.8
    8.8
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BeyondTrust
    Company Website
    Year Founded
    1985
    HQ Location
    Johns Creek, GA
    Twitter
    @BeyondTrust
    14,341 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,681 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for ser

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 48% Enterprise
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • BeyondTrust Remote Support is a product that provides remote access and support capabilities across various platforms.
  • Reviewers frequently mention the strong security, cross-platform support, ease of use, and the ability to share files and run scripts, which are beneficial for IT teams.
  • Users reported issues with the high cost, complexity, outdated interface, slow response times, and the lack of certain features such as a calling facility and sorting endpoints by logged in end user.
BeyondTrust Remote Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Remote Access
19
Remote Support
15
Security
11
Security Focus
11
Cons
Expensive
10
Pricing Issues
7
Remote Access Issues
6
Complexity
5
Connectivity Issues
5
View All Pros and Cons
BeyondTrust Remote Support features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.2
Quality of Support
Average: 8.9
9.1
Compliance
Average: 8.8
8.8
Multi-Platform Support
Average: 8.7
Seller Details
Seller
BeyondTrust
Company Website
Year Founded
1985
HQ Location
Johns Creek, GA
Twitter
@BeyondTrust
14,341 Twitter followers
LinkedIn® Page
www.linkedin.com
1,681 employees on LinkedIn®
Action1
(869)4.9 out of 5
2nd Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Manufacturing
    Market Segment
    • 54% Mid-Market
    • 36% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Action1 is a cloud-based endpoint management tool that provides automated patch deployment, vulnerability scanning, and remote access capabilities.
    • Reviewers appreciate Action1's user-friendly interface, robust automation features, and the ability to manage up to 200 endpoints for free, which facilitates easy adoption and expansion.
    • Users mentioned limitations such as lack of native support for non-Windows operating systems, limited customization in reporting, and occasional issues with the user interface and customer support.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Action1 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    358
    Patch Management
    322
    Easy Setup
    208
    Software Deployment
    204
    Automation
    201
    Cons
    Missing Features
    168
    Remote Access Issues
    100
    Feature Limitations
    77
    Improvement Needed
    69
    Needs Improvement
    60
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Action1 features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.4
    Quality of Support
    Average: 8.9
    8.7
    Compliance
    Average: 8.8
    7.0
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Action1
    Company Website
    Year Founded
    2018
    HQ Location
    Houston, Texas
    Twitter
    @Action1corp
    579 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Manufacturing
Market Segment
  • 54% Mid-Market
  • 36% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Action1 is a cloud-based endpoint management tool that provides automated patch deployment, vulnerability scanning, and remote access capabilities.
  • Reviewers appreciate Action1's user-friendly interface, robust automation features, and the ability to manage up to 200 endpoints for free, which facilitates easy adoption and expansion.
  • Users mentioned limitations such as lack of native support for non-Windows operating systems, limited customization in reporting, and occasional issues with the user interface and customer support.
Action1 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
358
Patch Management
322
Easy Setup
208
Software Deployment
204
Automation
201
Cons
Missing Features
168
Remote Access Issues
100
Feature Limitations
77
Improvement Needed
69
Needs Improvement
60
View All Pros and Cons
Action1 features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
9.4
Quality of Support
Average: 8.9
8.7
Compliance
Average: 8.8
7.0
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Action1
Company Website
Year Founded
2018
HQ Location
Houston, Texas
Twitter
@Action1corp
579 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
PDQ Connect
(392)4.6 out of 5
11th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PDQ Connect keeps your Windows & macOS devices patched and secure, no matter where they are — no VPN required. Take full control of your fleet while reducing tedious, repetitive tasks. Free time l

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Manufacturing
    Market Segment
    • 55% Mid-Market
    • 14% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • PDQ Connect is a cloud-based software that allows users to manage, patch, and troubleshoot endpoints regardless of location without relying on VPNs.
    • Reviewers appreciate PDQ Connect's ease of use, its ability to deploy software and patches quickly, and its robust remote support feature.
    • Reviewers noted some limitations in advanced customization, occasional connectivity issues, and challenges in setting up accounts and security.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • PDQ Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    187
    Software Deployment
    148
    Easy Deployment
    115
    Easy Setup
    102
    Automation
    93
    Cons
    Missing Features
    95
    Improvement Needed
    53
    Limited Features
    41
    Deployment Issues
    27
    Remote Access Issues
    24
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PDQ Connect features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Quality of Support
    Average: 8.9
    9.4
    Compliance
    Average: 8.8
    8.0
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PDQ.com
    Company Website
    Year Founded
    2001
    HQ Location
    Salt Lake City, Utah, United States
    Twitter
    @admarsenal
    984 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    341 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PDQ Connect keeps your Windows & macOS devices patched and secure, no matter where they are — no VPN required. Take full control of your fleet while reducing tedious, repetitive tasks. Free time l

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Manufacturing
Market Segment
  • 55% Mid-Market
  • 14% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • PDQ Connect is a cloud-based software that allows users to manage, patch, and troubleshoot endpoints regardless of location without relying on VPNs.
  • Reviewers appreciate PDQ Connect's ease of use, its ability to deploy software and patches quickly, and its robust remote support feature.
  • Reviewers noted some limitations in advanced customization, occasional connectivity issues, and challenges in setting up accounts and security.
PDQ Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
187
Software Deployment
148
Easy Deployment
115
Easy Setup
102
Automation
93
Cons
Missing Features
95
Improvement Needed
53
Limited Features
41
Deployment Issues
27
Remote Access Issues
24
View All Pros and Cons
PDQ Connect features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.2
Quality of Support
Average: 8.9
9.4
Compliance
Average: 8.8
8.0
Multi-Platform Support
Average: 8.7
Seller Details
Seller
PDQ.com
Company Website
Year Founded
2001
HQ Location
Salt Lake City, Utah, United States
Twitter
@admarsenal
984 Twitter followers
LinkedIn® Page
www.linkedin.com
341 employees on LinkedIn®
Atera
(1,024)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Remote Support software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 61% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is a platform that combines automation and AI to help manage IT operations, providing features such as ticketing, monitoring, and remote access.
    • Reviewers frequently mention the platform's ease of use, its ability to streamline daily operations, and the efficiency of its automation features in reducing manual workload.
    • Users experienced challenges with the initial setup, occasional sluggishness in remote access, and limitations in the platform's reporting and customization options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Atera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    542
    Features
    361
    Automation
    300
    Remote Access
    242
    Efficiency
    237
    Cons
    Missing Features
    249
    Limited Features
    177
    Feature Issues
    131
    Improvement Needed
    116
    Needs Improvement
    94
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Quality of Support
    Average: 8.9
    8.0
    Compliance
    Average: 8.8
    8.2
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,671 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    380 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 61% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is a platform that combines automation and AI to help manage IT operations, providing features such as ticketing, monitoring, and remote access.
  • Reviewers frequently mention the platform's ease of use, its ability to streamline daily operations, and the efficiency of its automation features in reducing manual workload.
  • Users experienced challenges with the initial setup, occasional sluggishness in remote access, and limitations in the platform's reporting and customization options.
Atera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
542
Features
361
Automation
300
Remote Access
242
Efficiency
237
Cons
Missing Features
249
Limited Features
177
Feature Issues
131
Improvement Needed
116
Needs Improvement
94
View All Pros and Cons
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
9.0
Quality of Support
Average: 8.9
8.0
Compliance
Average: 8.8
8.2
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,671 Twitter followers
LinkedIn® Page
www.linkedin.com
380 employees on LinkedIn®
ScreenConnect
(489)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ConnectWise Control is a software that provides remote access capabilities, allowing users to connect to various devices and perform tasks remotely.
    • Users like the fast and reliable remote access, the ability to manage multiple sessions effortlessly, the strong security features, and the seamless and professional remote support experience that ConnectWise Control offers.
    • Reviewers noted that the setup process can be complex for non-technical users, occasional session drops can disrupt workflow, and some advanced features feel limited unless upgraded to a higher plan, which can be costly for small teams.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ScreenConnect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Remote Access
    7
    Reliability
    6
    Remote Work
    6
    Easy Communication
    5
    Cons
    Expensive
    4
    Remote Access Issues
    4
    Technical Issues
    3
    Internet Dependency
    2
    Not User-Friendly
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ScreenConnect features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Quality of Support
    Average: 8.9
    8.8
    Compliance
    Average: 8.8
    8.8
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,930 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ConnectWise Control is a software that provides remote access capabilities, allowing users to connect to various devices and perform tasks remotely.
  • Users like the fast and reliable remote access, the ability to manage multiple sessions effortlessly, the strong security features, and the seamless and professional remote support experience that ConnectWise Control offers.
  • Reviewers noted that the setup process can be complex for non-technical users, occasional session drops can disrupt workflow, and some advanced features feel limited unless upgraded to a higher plan, which can be costly for small teams.
ScreenConnect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Remote Access
7
Reliability
6
Remote Work
6
Easy Communication
5
Cons
Expensive
4
Remote Access Issues
4
Technical Issues
3
Internet Dependency
2
Not User-Friendly
2
View All Pros and Cons
ScreenConnect features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.8
Quality of Support
Average: 8.9
8.8
Compliance
Average: 8.8
8.8
Multi-Platform Support
Average: 8.7
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,930 Twitter followers
LinkedIn® Page
www.linkedin.com
3,439 employees on LinkedIn®
Kaseya VSA
(322)4.1 out of 5
Optimized for quick response
View top Consulting Services for Kaseya VSA
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

    Users
    • Owner
    • IT Director
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 52% Small-Business
    • 42% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kaseya VSA is a product that allows users to manage IT tasks from one place, including endpoint management, server patches, remote connection, and automation tasks.
    • Reviewers appreciate the product's ease of use, its ability to automate tasks with workflows and scripts, and the seamless integration of software applications, which makes day-to-day IT tasks more efficient.
    • Users mentioned issues such as slow loading times for individual computers, difficulties in updating from previous software versions, occasional website downtime, and a lack of direct file transfer methods.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kaseya VSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    16
    Ease of Use
    15
    Remote Access
    10
    User Interface
    10
    Features
    9
    Cons
    Missing Features
    8
    Connectivity Issues
    6
    Improvement Needed
    6
    Remote Access Issues
    5
    Slow Performance
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kaseya VSA features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 9.2
    7.4
    Quality of Support
    Average: 8.9
    7.7
    Compliance
    Average: 8.8
    7.6
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,451 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,512 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

Users
  • Owner
  • IT Director
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 52% Small-Business
  • 42% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kaseya VSA is a product that allows users to manage IT tasks from one place, including endpoint management, server patches, remote connection, and automation tasks.
  • Reviewers appreciate the product's ease of use, its ability to automate tasks with workflows and scripts, and the seamless integration of software applications, which makes day-to-day IT tasks more efficient.
  • Users mentioned issues such as slow loading times for individual computers, difficulties in updating from previous software versions, occasional website downtime, and a lack of direct file transfer methods.
Kaseya VSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
16
Ease of Use
15
Remote Access
10
User Interface
10
Features
9
Cons
Missing Features
8
Connectivity Issues
6
Improvement Needed
6
Remote Access Issues
5
Slow Performance
5
View All Pros and Cons
Kaseya VSA features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 9.2
7.4
Quality of Support
Average: 8.9
7.7
Compliance
Average: 8.8
7.6
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,451 Twitter followers
LinkedIn® Page
www.linkedin.com
5,512 employees on LinkedIn®
Splashtop Remote Support
(239)4.8 out of 5
Optimized for quick response
4th Easiest To Use in Remote Support software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, ef

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 60% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Splashtop Remote Support is a software that provides remote access and support capabilities for IT professionals and help desk teams.
    • Users like the software's ease of use, quick connection, multi-monitor support, file transfer service, and the ability to support hundreds of endpoints, making it a reliable and efficient tool for remote work and support.
    • Users experienced issues with installation, signing on, compatibility with specific graphics drivers, deployment on Macs, and occasional connection bugs, especially when different versions of the software are used.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Splashtop Remote Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    Remote Access
    41
    Remote Support
    26
    Simple
    23
    Remote Control
    21
    Cons
    Remote Access Issues
    13
    Connectivity Issues
    8
    Missing Features
    8
    Access Issues
    6
    Limited Functionality
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Splashtop Remote Support features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.4
    Quality of Support
    Average: 8.9
    8.5
    Compliance
    Average: 8.8
    9.1
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Splashtop Inc.
    Company Website
    Year Founded
    2006
    HQ Location
    Cupertino, CA
    Twitter
    @splashtop
    5,209 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    334 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, ef

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 60% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Splashtop Remote Support is a software that provides remote access and support capabilities for IT professionals and help desk teams.
  • Users like the software's ease of use, quick connection, multi-monitor support, file transfer service, and the ability to support hundreds of endpoints, making it a reliable and efficient tool for remote work and support.
  • Users experienced issues with installation, signing on, compatibility with specific graphics drivers, deployment on Macs, and occasional connection bugs, especially when different versions of the software are used.
Splashtop Remote Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Remote Access
41
Remote Support
26
Simple
23
Remote Control
21
Cons
Remote Access Issues
13
Connectivity Issues
8
Missing Features
8
Access Issues
6
Limited Functionality
6
View All Pros and Cons
Splashtop Remote Support features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
9.4
Quality of Support
Average: 8.9
8.5
Compliance
Average: 8.8
9.1
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Splashtop Inc.
Company Website
Year Founded
2006
HQ Location
Cupertino, CA
Twitter
@splashtop
5,209 Twitter followers
LinkedIn® Page
www.linkedin.com
334 employees on LinkedIn®
Splashtop Remote Access
(496)4.8 out of 5
Optimized for quick response
3rd Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$6.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivi

    Users
    • Owner
    • President
    Industries
    • Accounting
    • Information Technology and Services
    Market Segment
    • 82% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Splashtop Remote Access is a product that provides remote access to endpoints, allowing users to work from different locations.
    • Reviewers like the product's ease of use, the ability to have multiple screens open at once, and the fact that it mirrors their agency management system, making it feel like they're in the office.
    • Reviewers mentioned issues with complicated use in environments with transparent proxies, occasional sign-in problems, and technical glitches usually due to firewall or security settings.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Splashtop Remote Access Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    60
    Easy Setup
    34
    Remote Access
    23
    Easy to Access
    19
    Remote Support
    19
    Cons
    Remote Access Issues
    19
    Connection Issues
    11
    Feature Limitations
    7
    Slow Performance
    7
    Expensive
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Splashtop Remote Access features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.3
    Quality of Support
    Average: 8.9
    8.2
    Compliance
    Average: 8.8
    8.4
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Splashtop Inc.
    Company Website
    Year Founded
    2006
    HQ Location
    Cupertino, CA
    Twitter
    @splashtop
    5,209 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    334 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivi

Users
  • Owner
  • President
Industries
  • Accounting
  • Information Technology and Services
Market Segment
  • 82% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Splashtop Remote Access is a product that provides remote access to endpoints, allowing users to work from different locations.
  • Reviewers like the product's ease of use, the ability to have multiple screens open at once, and the fact that it mirrors their agency management system, making it feel like they're in the office.
  • Reviewers mentioned issues with complicated use in environments with transparent proxies, occasional sign-in problems, and technical glitches usually due to firewall or security settings.
Splashtop Remote Access Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
60
Easy Setup
34
Remote Access
23
Easy to Access
19
Remote Support
19
Cons
Remote Access Issues
19
Connection Issues
11
Feature Limitations
7
Slow Performance
7
Expensive
5
View All Pros and Cons
Splashtop Remote Access features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
9.3
Quality of Support
Average: 8.9
8.2
Compliance
Average: 8.8
8.4
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Splashtop Inc.
Company Website
Year Founded
2006
HQ Location
Cupertino, CA
Twitter
@splashtop
5,209 Twitter followers
LinkedIn® Page
www.linkedin.com
334 employees on LinkedIn®
AnyDesk
(1,069)4.5 out of 5
15th Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$22.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from l

    Users
    • Software Engineer
    • Software Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 43% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • AnyDesk is a remote access tool that provides support to customers and allows file sharing between systems via the internet.
    • Reviewers appreciate AnyDesk's speed, stability, and ease of use, highlighting its quick setup, intuitive interface, and useful features such as file transfer, session recording, and permission controls.
    • Users experienced limitations with the free and lower-tier versions, occasional connectivity issues, and a user interface that some found to be outdated and lacking in customization options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AnyDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Easy Setup
    17
    File Transfer
    17
    Remote Support
    16
    Easy Access
    14
    Cons
    Slow Performance
    12
    Connection Issues
    11
    Remote Access Issues
    11
    Delay Issues
    8
    Limited Free
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AnyDesk features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Quality of Support
    Average: 8.9
    8.9
    Compliance
    Average: 8.8
    9.0
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AnyDesk Software GmbH
    Year Founded
    2014
    HQ Location
    Stuttgart
    Twitter
    @anydesk
    7,806 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    360 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from l

Users
  • Software Engineer
  • Software Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 43% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • AnyDesk is a remote access tool that provides support to customers and allows file sharing between systems via the internet.
  • Reviewers appreciate AnyDesk's speed, stability, and ease of use, highlighting its quick setup, intuitive interface, and useful features such as file transfer, session recording, and permission controls.
  • Users experienced limitations with the free and lower-tier versions, occasional connectivity issues, and a user interface that some found to be outdated and lacking in customization options.
AnyDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Easy Setup
17
File Transfer
17
Remote Support
16
Easy Access
14
Cons
Slow Performance
12
Connection Issues
11
Remote Access Issues
11
Delay Issues
8
Limited Free
6
View All Pros and Cons
AnyDesk features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.8
Quality of Support
Average: 8.9
8.9
Compliance
Average: 8.8
9.0
Multi-Platform Support
Average: 8.7
Seller Details
Seller
AnyDesk Software GmbH
Year Founded
2014
HQ Location
Stuttgart
Twitter
@anydesk
7,806 Twitter followers
LinkedIn® Page
www.linkedin.com
360 employees on LinkedIn®
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