# Best Remote Support Software for Medium-Sized Businesses ## How Many Remote Support Software Products Does G2 Track? **Total Products under this Category:** 99 ### Category Stats (Aug 2026) - **Average Rating:** 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** ManageEngine Zoho Assist - Remote Support and Screen Sharing (+2.72%) - Among all products in this category, ManageEngine Zoho Assist - Remote Support and Screen Sharing recorded the largest rating increase compared to last month _Last updated: August 06, 2026_ ## How Does G2 Rank Remote Support Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 27,300+ Authentic Reviews - 99+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Remote Support Software ![G2 Grid® for Remote Support Software plotting products by satisfaction and market presence](https://www.g2.com/categories/remote-support/grids.png?focus%5B%5D=25671&focus%5B%5D=2397&focus%5B%5D=36316&focus%5B%5D=15890&focus%5B%5D=135204&focus%5B%5D=68034&focus%5B%5D=3683&focus%5B%5D=1273083) Highlighted products: NinjaOne, TeamViewer, JumpCloud, Zoho Assist, AirDroid Business, Datto RMM, BeyondTrust Remote Support, and PDQ Connect. Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-support/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=teamviewer&focus%5B%5D=jumpcloud&focus%5B%5D=zoho-assist&focus%5B%5D=airdroid-business&focus%5B%5D=datto-rmm&focus%5B%5D=beyondtrust-remote-support&focus%5B%5D=pdq-connect&segment=mid-market) **Sponsored** ### Splashtop Remote Support Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1207&secure%5Bchosen_at%5D=2026-08-15T09%3A09%3A04Z&secure%5Bdisplayable_resource_id%5D=1207&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1207&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=32593&secure%5Bresource_id%5D=1207&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-support%2Fmid-market&secure%5Btoken%5D=527f7f1fb70406c76da038d6a757b889258daa7bcb002629136707e26456f714&secure%5Burl%5D=https%3A%2F%2Fwww.splashtop.com%2Flp%2Fremote-support-get-started%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3D260312_WW_WW_EN_G2ClicksRS&secure%5Burl_type%5D=custom_url) ### [NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,953 #### How Do G2 Users Rate NinjaOne? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Compliance:** 8.5/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.5/10 (Category avg: 8.7/10) #### Who Is the Company Behind NinjaOne? - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** www.ninjaone.com - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne 3,607 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=088d8f8972aca17db8b553b592039f99dd09562a773c2979f4e191848ab016f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6436301%2F&secure%5Burl_type%5D=linkedin_company_website) 2,376 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 47% Medium, 45% Small #### What Do G2 Reviewers Say About NinjaOne? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. - Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. - Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. - Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. - Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. ##### Cons - Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. - Users find the **search function lacking** , and the interface can confuse end users with unclear icons. - Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. - Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. - Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. #### What Are Recent G2 Reviews of NinjaOne? **["Impowered Our MSP to Resolve Issues Quickly and Grow Quickly"](https://www.g2.com/survey_responses/ninjaone-review-10168731)** **Rating:** 4.5/5.0 stars _— Robert M._ [Read full review](https://www.g2.com/survey_responses/ninjaone-review-10168731) **["Modern UI, Fast Deployment, and Powerful Machine Access and Management"](https://www.g2.com/survey_responses/ninjaone-review-12234373)** **Rating:** 4.0/5.0 stars _— Angel Rayl F._ [Read full review](https://www.g2.com/survey_responses/ninjaone-review-12234373) #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments - [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment ### [TeamViewer](https://www.g2.com/de/products/teamviewer/reviews) TeamViewer ist ein führender Anbieter von Fernverbindungssoftware für Einzelpersonen und Unternehmen jeder Größe. Unsere Fernsoftware ermöglicht es Unternehmen in verschiedenen Branchen, ihre Effizienz zu steigern und ihre Geschäftsziele zu erreichen, indem sie ihre Prozesse digital transformieren. Wir bieten eine Auswahl an maßgeschneiderten Lösungen: TeamViewer Tensor, unsere Unternehmenslösung für Fernverbindungen, ermöglicht es Unternehmen, Computer, mobile Geräte und eingebettete Plattformen zu verbinden, zu verwalten und zu schützen – vor Ort und weltweit. TeamViewer Remote, unsere Lösung für Fernzugriff und -unterstützung, ermöglicht sicheren Zugriff auf Geräte für Fernunterstützung in kleinen und mittelständischen Unternehmen. Eine kostenlose Version von TeamViewer Remote ist für den persönlichen Gebrauch verfügbar. TeamViewer arbeitet aktiv daran, die digitale Revolution zu gestalten, indem es in den Bereichen Augmented Reality (AR) und Internet der Dinge (IoT) innoviert. Unsere AR-Plattform, Frontline, bringt digitale Technologie mit industriellen AR-Lösungen auf den Shopfloor, die darauf ausgelegt sind, manuelle Prozesse zu optimieren. Strategische Partnerschaften und Software-Integrationen mit anderen Branchenführern wie SAP, Google und Microsoft ermöglichen es uns, unseren Kunden ein nahtloses Erlebnis zu bieten, unabhängig von ihrem Gerät oder Betriebssystem. Seit TeamViewer 2005 in Göppingen, Deutschland, gegründet wurde, wurden unsere Lösungen auf mehr als 2,5 Milliarden Geräten weltweit installiert. Für weitere Informationen besuchen Sie www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,047 #### How Do G2 Users Rate TeamViewer? - **War the product ein guter Geschäftspartner?:** 8.6/10 (Category avg: 9.2/10) - **Support-Qualität:** 8.6/10 (Category avg: 8.9/10) - **Beachtung:** 9.0/10 (Category avg: 8.8/10) - **Multi-Plattform-Unterstützung:** 9.1/10 (Category avg: 8.7/10) #### Who Is the Company Behind TeamViewer? - **Verkäufer:** [TeamViewer](https://www.g2.com/de/sellers/teamviewer) - **Unternehmenswebsite:** www.teamviewer.com - **Gründungsjahr:** 2005 - **Hauptsitz:** Goppingen - **Twitter:** @TeamViewer 48,070 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ecae1c1749b1b5b63060d84138c5e550a373f67a37dee81701b6d78c4fc845&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3479536%2F&secure%5Burl_type%5D=linkedin_company_website) 2,769 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software-Ingenieur, IT-Manager - **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware - **Company Size:** 41% Small, 34% Medium #### What Do G2 Reviewers Say About TeamViewer? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer genießen die **Benutzerfreundlichkeit** von TeamViewer und schätzen seine flexible Oberfläche und zugänglichen Funktionen für die Zusammenarbeit. - Benutzer schätzen die **Benutzerfreundlichkeit** und die zuverlässigen Verbindungen, die TeamViewer bietet, wodurch der Fernzugriff nahtlos und effektiv wird. - Benutzer schätzen die **Benutzerfreundlichkeit** von TeamViewer für zuverlässigen Fernzugriff und nahtlosen technischen Support. - Benutzer schätzen den **einfachen Zugriff** von TeamViewer, der nahtlose Kontrolle und Unterstützung über alle Geräte hinweg ermöglicht. - Benutzer finden die **Fernzugriffsfunktionen** von TeamViewer für virtuelle Meetings und nahtlose Zusammenarbeit ohne Plattformbeschränkungen von unschätzbarem Wert. ##### Cons - Benutzer haben oft **Verbindungsprobleme** mit TeamViewer, was zu Frustrationen bei der Aufrechterhaltung stabiler Verbindungen während der Nutzung führt. - Benutzer erleben **Verbindungsprobleme** mit TeamViewer, was zu Schwierigkeiten bei Verbindungen führt und die Leistung beeinträchtigt. - Benutzer finden die Preisgestaltung von TeamViewer **ziemlich hoch** , insbesondere im Vergleich zu den Angeboten der Konkurrenz. - Benutzer erleben oft **langsame Leistung** während der Bildschirmfreigabe, insbesondere bei schwachen Internetverbindungen, die die Benutzerfreundlichkeit beeinträchtigen. - Benutzer finden **Fernzugriffsprobleme** mit TeamViewer frustrierend und kämpfen oft mit der Konnektivität und verwirrenden Bedienfeldern. #### What Are Recent G2 Reviews of TeamViewer? **["Großartige Software für die Fernverbindung"](https://www.g2.com/de/survey_responses/teamviewer-review-6713136)** **Rating:** 5.0/5.0 stars _— Haritha C._ [Read full review](https://www.g2.com/de/survey_responses/teamviewer-review-6713136) **["Unterstützen Sie meine Kunden aus der Ferne"](https://www.g2.com/de/survey_responses/teamviewer-review-4988600)** **Rating:** 4.5/5.0 stars _— Fadi K._ [Read full review](https://www.g2.com/de/survey_responses/teamviewer-review-4988600) #### What Are G2 Users Discussing About TeamViewer? - [Was sind die einzigartigen Vorteile der Nutzung von TeamViewer Remote für Fernzugriff und Support?](https://www.g2.com/de/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [Wie wird TeamViewer Remote eingesetzt, um die betriebliche Effizienz und das Benutzererlebnis in seinem spezifischen Bereich zu verbessern?](https://www.g2.com/de/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [Wofür wird TeamViewer verwendet?](https://www.g2.com/de/discussions/what-is-teamviewer-used-for) - 2 comments - [Verwenden Hacker TeamViewer?](https://www.g2.com/de/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/de/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### [Zoho Assist](https://www.g2.com/de/products/zoho-assist/reviews) Zoho Assist ist eine cloudbasierte Fernunterstützungs- und unbeaufsichtigte Zugriffslösung, die Unternehmen dabei hilft, nahtlosen IT-Support bereitzustellen und Remote-Geräte mühelos zu verwalten. Egal, ob Sie Kunden in Echtzeit unterstützen oder unbeaufsichtigte Endpunkte verwalten, Zoho Assist bietet eine schnelle, sichere und zuverlässige Plattform, die geräte- und betriebssystemübergreifend funktioniert. Ohne jegliche Einrichtung auf der Seite des Technikers und mit einem leichtgewichtigen Client für Endbenutzer macht Zoho Assist die Fernfehlersuche einfach und effizient, keine komplizierten Konfigurationen, kein Aufwand. **Average Rating:** 4.7/5.0 **Total Reviews:** 699 #### How Do G2 Users Rate Zoho Assist? - **War the product ein guter Geschäftspartner?:** 9.2/10 (Category avg: 9.2/10) - **Support-Qualität:** 9.0/10 (Category avg: 8.9/10) - **Beachtung:** 8.7/10 (Category avg: 8.8/10) - **Multi-Plattform-Unterstützung:** 8.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind Zoho Assist? - **Verkäufer:** [Zoho](https://www.g2.com/de/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Gründungsjahr:** 1996 - **Hauptsitz:** Austin, TX - **Twitter:** @Zoho 137,880 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 Mitarbeiter\*innen auf LinkedIn® - **Telefon:** +1 (888) 900-9646 #### Who Uses This Product? - **Who Uses This:** Eigentümer, IT-Manager - **Top Industries:** Informationstechnologie und Dienstleistungen, Computer- und Netzwerksicherheit - **Company Size:** 70% Small, 23% Medium #### What Do G2 Reviewers Say About Zoho Assist? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden Zoho Assist äußerst **benutzerfreundlich** , was die Einrichtung, Verwaltung und Interaktion erleichtert. - Benutzer schätzen die **Benutzerfreundlichkeit** von Zoho Assist, was den Fernzugriff einfach und effizient macht. - Benutzer schätzen die **Geschwindigkeit und Benutzerfreundlichkeit** von Zoho Assist, was den Fernsupport nahtlos und effektiv macht. - Benutzer finden **die einfache Einrichtung von Zoho Assist** wesentlich für nahtlosen Fernsupport, was Effizienz und Zufriedenheit steigert. - Benutzer loben die **Zuverlässigkeit** von Zoho Assist und heben die einfache Einrichtung und die nahtlose Verbindungsqualität hervor. ##### Cons - Benutzer haben oft **Probleme mit dem Fernzugriff** aufgrund von Verbindungsproblemen und unpraktischen Bildschirmdarstellungen, die die Benutzerfreundlichkeit beeinträchtigen. - Benutzer finden die **Funktionsbeschränkungen** von Zoho Assist frustrierend, insbesondere wenn für erweiterte Tools zusätzliche Käufe erforderlich sind. - Benutzer haben oft **Verbindungsprobleme** mit Zoho Assist, was den Fernzugriff manchmal frustrierend und schwierig macht. - Benutzer finden die **Oberfläche überladen und verwirrend** , was eine steile Lernkurve für neue Benutzer beim Navigieren in der Software schafft. - Benutzer empfinden, dass die **teuren Preise** von Zoho Assist den Zugang zu Funktionen einschränken, was die allgemeine Attraktivität beeinträchtigt. #### What Are Recent G2 Reviews of Zoho Assist? **["Schneller, erschwinglicher, sicherer und vielseitiger unbeaufsichtigter Zugriff mit Zoho"](https://www.g2.com/de/survey_responses/zoho-assist-review-13234782)** **Rating:** 5.0/5.0 stars _— patan b._ [Read full review](https://www.g2.com/de/survey_responses/zoho-assist-review-13234782) **["Zoho Assist: Einfache Installation, schnelle Leistung und proaktiver Support"](https://www.g2.com/de/survey_responses/zoho-assist-review-13172368)** **Rating:** 5.0/5.0 stars _— John N._ [Read full review](https://www.g2.com/de/survey_responses/zoho-assist-review-13172368) #### What Are G2 Users Discussing About Zoho Assist? - [What is Zoho Assist used for?](https://www.g2.com/de/discussions/what-is-zoho-assist-used-for) - 1 comment - [How much does Zoho Assist cost?](https://www.g2.com/de/discussions/how-much-does-zoho-assist-cost) - [How secure is Zoho Assist?](https://www.g2.com/de/discussions/how-secure-is-zoho-assist) - [Is Zoho Assist free?](https://www.g2.com/de/discussions/is-zoho-assist-free) - [How does Zoho Assist work?](https://www.g2.com/de/discussions/how-does-zoho-assist-work) ### [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) JumpCloud® is the AI-powered identity infrastructure that unifies lifecycle management for humans, devices, and autonomous agents. JumpCloud gives IT teams complete visibility and control over every identity and every access point. JumpCloud helps organizations cut complexity, automate secure workflows, and put AI to work safely. Secure every identity. Human or not. Intelligent, secure IT for the agentic era. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,932 #### How Do G2 Users Rate JumpCloud? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Compliance:** 8.8/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind JumpCloud? - **Seller:** [JumpCloud Inc.](https://www.g2.com/sellers/jumpcloud-inc) - **Company Website:** jumpcloud.com - **Year Founded:** 2012 - **HQ Location:** Louisville, CO - **Twitter:** @JumpCloud 36,368 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=38d1c7ef6377c3d34e3c2bdc6937f8550e2a1a3b27d60788f3502de0910d7b82&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjumpcloud%2F&secure%5Burl_type%5D=linkedin_company_website) 974 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 54% Medium, 35% Small #### What Do G2 Reviewers Say About JumpCloud? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of JumpCloud, finding user management across systems straightforward and intuitive. - Users value the **unified device management** in JumpCloud, allowing seamless management of diverse platforms in one console. - Users value the **enhanced security features** of JumpCloud, ensuring a secure and flexible management of users. - Users value the **seamless integrations** with popular SaaS apps, streamlining management across various systems effortlessly. - Users value the **remote user management** capabilities, enjoying seamless integration and intuitive interfaces across multiple systems. ##### Cons - Users find the **missing features** in JumpCloud, such as improved macOS controls and better integrations, limit functionality. - Users experience **confusion with settings** and note that features require clearer instructions for better usability. - Users note the **limited features** of JumpCloud, especially its smaller SSO app catalog compared to competitors like Okta. - Users find **macOS deployment issues** and limited integrations hinder effective management, affecting overall user experience and functionality. - Users feel the **user interface needs improvement** , as it should be more user-friendly and interactive. #### What Are Recent G2 Reviews of JumpCloud? **["Consolidated our stack and simplified compliance"](https://www.g2.com/survey_responses/jumpcloud-review-13235110)** **Rating:** 4.5/5.0 stars _— Efim G._ [Read full review](https://www.g2.com/survey_responses/jumpcloud-review-13235110) **["Comprehensive Identity and Device Management Platform"](https://www.g2.com/survey_responses/jumpcloud-review-12438905)** **Rating:** 5.0/5.0 stars _— amber c._ [Read full review](https://www.g2.com/survey_responses/jumpcloud-review-12438905) #### What Are G2 Users Discussing About JumpCloud? - [How is JumpCloud redefining identity and access management in hybrid IT environments for tech companies?](https://www.g2.com/discussions/how-is-jumpcloud-redefining-identity-and-access-management-in-hybrid-it-environments-for-tech-companies) - 1 comment, 4 upvotes - [What is JumpCloud used for?](https://www.g2.com/discussions/jumpcloud-what-is-jumpcloud-used-for) - 3 comments, 4 upvotes - [Can JumpCloud replace Active Directory?](https://www.g2.com/discussions/jumpcloud-can-jumpcloud-replace-active-directory) - 3 comments, 1 upvote - [Is JumpCloud secure?](https://www.g2.com/discussions/is-jumpcloud-secure) - 2 comments, 3 upvotes - [What is JumpCloud?](https://www.g2.com/discussions/what-is-jumpcloud) - 1 comment ### [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews) AirDroid Business, developed by Singapore-based SandStudio, is a comprehensive mobile device management (MDM) solution designed to help businesses manage and control fleets of Android and Windows devices from a central dashboard. With AirDroid Business, businesses can easily monitor device usage, deploy apps and updates, and remotely troubleshoot issues. It offers features such as kiosk mode, security policy, alerts & notifications, location tracking, file transfer in bulk, and more. It aims to simplify the device management process, increase productivity and efficiency, and reduce management costs. AirDroid Business MDM Highlights: \*Multiple enrollment options - For Android: Zero-Touch, Android Enterprise(AE), Knox Mobile Enrollment(KME), Device Owner, and Regular Enrollment. For Windows: Regular Enrollment. \*Unattended remote access \*Batch operations \*Tasks & Action logs \*Patch management \*Limit incoming & outgoing calls \*Kiosk mode & Policy \*Remote control with Black Screen security mode \*Location tracking \*Application management service(AMS):custom apps, Google Play Store apps and web apps \*Content management service \*Whitelisting and blocklisting browsers & apps \*Remote monitor devices’ status \*Real-time alerts & notifications \*Supports all Android-based endpoints \*Devices fleet management from a centralized dashboard AirDroid Business's acclaimed MDM solution currently empowers organizations across 100+ countries. Our expertise spans various vertical markets such as retail, healthcare, digital signage, transportation & logistics, IT & MSP services, and education. We offer free trial, online demos, and email & call support to all prospects and customers, contact us for more information today! **Average Rating:** 4.9/5.0 **Total Reviews:** 425 #### How Do G2 Users Rate AirDroid Business? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Quality of Support:** 9.7/10 (Category avg: 8.9/10) - **Compliance:** 9.5/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 6.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind AirDroid Business? - **Seller:** [Sand Studio](https://www.g2.com/sellers/sand-studio) - **Company Website:** www.airdroid.com - **Year Founded:** 2011 - **HQ Location:** Singapore, SG - **Twitter:** @AirDroidB 184 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=18ae3c5a6cf65e379e5c5e5206eb949ac35a4c562584cd5aa2316519473837ea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fairdroidbusiness%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 90 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, IT Consultant - **Top Industries:** Information Technology and Services, Renewables & Environment - **Company Size:** 69% Medium, 42% Small #### What Do G2 Reviewers Say About AirDroid Business? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** with AirDroid Business, highlighting its simple console and straightforward setup. - Users value the **efficient device management** of AirDroid Business, enhancing control and service accuracy for company devices. - Users value the **robust remote access capabilities** of AirDroid Business, enabling effortless management from anywhere globally. - Users value the **user-friendly features** of AirDroid Business, highlighting its efficiency and reliability in device management. - Users praise the **responsive customer support** of AirDroid Business, ensuring a smooth and effective experience. ##### Cons - Users find AirDroid Business **expensive** for multiple devices, especially startups facing rising costs. - Users suggest that AirDroid Business needs **improved pricing and more language options** for a better overall experience. - Users note **missing features** in AirDroid Business, particularly in automation options and advanced workflow triggers. - Users note that the **pricing issues** can escalate quickly, especially with numerous one-off devices included. - Users note a **difficult learning** curve in navigating AirDroid Business, requiring time to become fully comfortable with its features. #### What Are Recent G2 Reviews of AirDroid Business? **["Clear Insights and a Straightforward Interface That Speeds Up Work"](https://www.g2.com/survey_responses/airdroid-business-review-13041539)** **Rating:** 4.5/5.0 stars _— Franco D._ [Read full review](https://www.g2.com/survey_responses/airdroid-business-review-13041539) **["My take on Airdroid Business"](https://www.g2.com/survey_responses/airdroid-business-review-12119059)** **Rating:** 5.0/5.0 stars _— Uzair A._ [Read full review](https://www.g2.com/survey_responses/airdroid-business-review-12119059) #### What Are G2 Users Discussing About AirDroid Business? - [Is AirDroid a good app?](https://www.g2.com/discussions/is-airdroid-a-good-app) - [What is the use of AirDroid?](https://www.g2.com/discussions/what-is-the-use-of-airdroid) - [Is AirDroid completely free?](https://www.g2.com/discussions/is-airdroid-completely-free) - [Can AirDroid be trusted?](https://www.g2.com/discussions/can-airdroid-be-trusted) - 5 comments ### [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 791 #### How Do G2 Users Rate Datto RMM? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Quality of Support:** 8.4/10 (Category avg: 8.9/10) - **Compliance:** 8.1/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 7.6/10 (Category avg: 8.7/10) #### Who Is the Company Behind Datto RMM? - **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya) - **Company Website:** www.kaseya.com - **Year Founded:** 2000 - **HQ Location:** Miami, FL - **Twitter:** @KaseyaCorp 17,411 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c9a31f82a811b1e3cc7be6babe8882bb8f6b2927e142d98dd6f5662a0d0e4d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkaseya%2F&secure%5Burl_type%5D=linkedin_company_website) 5,471 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 64% Small, 32% Medium #### What Do G2 Reviewers Say About Datto RMM? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Datto RMM, enjoying seamless management and troubleshooting across multiple sites. - Users appreciate the **automation capabilities** of Datto RMM, streamlining processes and enhancing efficiency in their workflows. - Users value the **wealth of information** and **support** Datto RMM offers for managing customer devices efficiently. - Users value the **seamless integrations** of Datto RMM, enhancing efficiency and streamlining management tasks significantly. - Users value the **ease of remote access** in Datto RMM, enhancing support and monitoring capabilities effectively. ##### Cons - Users experience **remote access issues** with Datto RMM, facing connectivity problems and slow recovery times. - Users experience **slow performance** with Datto RMM, particularly with remote portal functionality and endpoint controls. - Users face **feature issues** with Datto RMM, finding custom monitors challenging and installations problematic without admin rights. - Users often feel overwhelmed by **missing features** , desiring stability and additional functionality within Datto RMM. - Users find that Datto RMM **needs improvement** in modernizing its features, making updates, and enhancing usability. #### What Are Recent G2 Reviews of Datto RMM? **["Comprehensive Management with Limited Automation in Patches"](https://www.g2.com/survey_responses/datto-rmm-review-13210156)** **Rating:** 4.0/5.0 stars _— Ronald J._ [Read full review](https://www.g2.com/survey_responses/datto-rmm-review-13210156) **["Powerful, Easy-to-Use Remote Monitoring and Automation for MSPs"](https://www.g2.com/survey_responses/datto-rmm-review-12813084)** **Rating:** 4.0/5.0 stars _— D S._ [Read full review](https://www.g2.com/survey_responses/datto-rmm-review-12813084) #### What Are G2 Users Discussing About Datto RMM? - [Is datto RMM secure?](https://www.g2.com/discussions/is-datto-rmm-secure) - [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) - 2 comments - [What RMM did datto?](https://www.g2.com/discussions/what-rmm-did-datto) - [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) - 2 comments ### [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support **Average Rating:** 4.7/5.0 **Total Reviews:** 386 #### How Do G2 Users Rate BeyondTrust Remote Support? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Compliance:** 9.1/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind BeyondTrust Remote Support? - **Seller:** [BeyondTrust](https://www.g2.com/sellers/beyondtrust) - **Company Website:** www.beyondtrust.com - **Year Founded:** 1985 - **HQ Location:** Johns Creek, GA - **Twitter:** @BeyondTrust 14,335 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a53d6389432c932982dffb9b3e388e8999c17b298461d6046c255530ea1f88be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F294396%2F&secure%5Burl_type%5D=linkedin_company_website) 1,707 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Higher Education - **Company Size:** 46% Large, 36% Medium #### What Do G2 Reviewers Say About BeyondTrust Remote Support? _AI-generated summary from verified user reviews_ ##### Pros - Users find BeyondTrust Remote Support exceptionally **easy to use** , making implementation and support seamless and efficient. - Users value the **easy and quick remote access** provided by BeyondTrust, enhancing support for remote users effectively. - Users appreciate the **ease of use and quick remote access** provided by BeyondTrust Remote Support, enhancing productivity. - Users value the **reliability** of BeyondTrust Remote Support, appreciating its quick, secure, and hassle-free connections for effective solutions. - Users appreciate the **comprehensive security framework** of BeyondTrust, ensuring safe and efficient remote support sessions. ##### Cons - Users note the **high price** of BeyondTrust Remote Support as a significant concern affecting its overall value. - Users express concern over **high pricing** , which can be challenging for smaller organizations with limited budgets. - Users struggle with the **initial complexity** of BeyondTrust, requiring time and training to navigate its features effectively. - Users often struggle with the **initial complexity and learning curve** , requiring time and training to master BeyondTrust. - Users report **remote access issues** that hinder connectivity and require frequent manual administration for appliance updates. #### What Are Recent G2 Reviews of BeyondTrust Remote Support? **["Robust Security and Seamless Cross-Platform Remote Support"](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)** **Rating:** 4.5/5.0 stars _— Alejandro A._ [Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001) **["Reliable secure access without the VPN headache"](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110)** **Rating:** 4.5/5.0 stars _— Carlos M._ [Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110) #### What Are G2 Users Discussing About BeyondTrust Remote Support? - [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) - 2 comments - [How do you use Bomgar remote support?](https://www.g2.com/discussions/how-do-you-use-bomgar-remote-support) - [What is remote support software?](https://www.g2.com/discussions/what-is-remote-support-software) - [What is Bomgar remote support?](https://www.g2.com/discussions/what-is-bomgar-remote-support) - [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) - 1 comment ### [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly. **Average Rating:** 4.7/5.0 **Total Reviews:** 479 #### How Do G2 Users Rate ScreenConnect? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Compliance:** 8.9/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind ScreenConnect? - **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise) - **Company Website:** www.connectwise.com - **Year Founded:** 1982 - **HQ Location:** Tampa, FL - **Twitter:** @ConnectWise 14,926 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=825d5a968a56320f556cad3f9dfc8c57c880640eedc7d064eddf33e0f8d1e867&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F48576%2F&secure%5Burl_type%5D=linkedin_company_website) 3,401 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 67% Small, 31% Medium #### What Do G2 Reviewers Say About ScreenConnect? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **reliability** of ScreenConnect, praising its stable and quick connections for remote access. - Users appreciate the **accurate remote support** provided by ScreenConnect, ensuring smooth functionality and reliable service. - Users value the **blazing-fast connection speed** of ScreenConnect, enhancing their remote work experience with minimal latency. - Users find ScreenConnect's **ease of use** invaluable for quick remote support, enhancing efficiency and user satisfaction. - Users find **easy communication** with ScreenConnect allows quick, reliable remote support and enhances user collaboration. ##### Cons - Users feel that ScreenConnect's pricing model is **too expensive** , particularly for smaller teams and limited budgets. - Users often face **remote access issues** , including poor support availability and excessive connection steps for security. - Users face challenges due to **internet dependency** , limiting accessibility in certain locations. - Users express concerns about **security vulnerabilities** in ScreenConnect, particularly following a significant incident affecting their server. - Users highlight **security issues** with ScreenConnect, including incidents that raise concerns about login safety and system vulnerability. #### What Are Recent G2 Reviews of ScreenConnect? **["Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration"](https://www.g2.com/survey_responses/screenconnect-review-12676760)** **Rating:** 5.0/5.0 stars _— Steve S._ [Read full review](https://www.g2.com/survey_responses/screenconnect-review-12676760) **["ScreenConnect: Lightning-Fast Remote Support with Powerful Admin Tools"](https://www.g2.com/survey_responses/screenconnect-review-13111682)** **Rating:** 5.0/5.0 stars _— Cristhian Camilo C._ [Read full review](https://www.g2.com/survey_responses/screenconnect-review-13111682) #### What Are G2 Users Discussing About ScreenConnect? - [What is ConnectWise Control used for?](https://www.g2.com/discussions/what-is-connectwise-control-used-for) - [Is ConnectWise control Safe?](https://www.g2.com/discussions/is-connectwise-control-safe) - [How do I disable ConnectWise control?](https://www.g2.com/discussions/how-do-i-disable-connectwise-control) - [Is ConnectWise control free?](https://www.g2.com/discussions/is-connectwise-control-free) - [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) - 1 comment ### [PDQ Connect](https://www.g2.com/es/products/pdq-connect/reviews) PDQ es una plataforma de gestión de endpoints diseñada para administradores de TI y sysadmins. Administra, asegura y automatiza endpoints en entornos remotos, híbridos y locales. Administra las máquinas Windows y macOS de tu organización desde una plataforma central diseñada para hacer que el trabajo diario de los flujos de trabajo de TI sea fluido y los problemas espinosos de por qué demonios esto no está funcionando sean más fáciles de diagnosticar. Las capacidades principales incluyen gestión de parches, remediación de vulnerabilidades, acceso y monitoreo de escritorio remoto, y despliegue de software. En resumen, las cosas que realmente nos dices que construyamos. Solo mira nuestro Discord. Las vulnerabilidades se detectan y priorizan continuamente utilizando actividad de explotación del mundo real además de CVSS, lo que permite la remediación basada en riesgos empresariales reales, no teóricos. Aplica parches tanto al sistema operativo Windows como a más de 1,000 paquetes de Windows y macOS de una biblioteca hecha a mano, obtenida directamente de los editores, escaneada en busca de virus, despojada de tonterías y típicamente actualizada dentro de horas de un nuevo lanzamiento. Los flujos de trabajo y automatizaciones preconstruidos de PDQ están funcionando en minutos después de la incorporación, pero la mayoría de nuestros sysadmins combinan paquetes personalizados de múltiples pasos, escáneres avanzados de PowerShell, grupos de dispositivos dinámicos, automatizaciones de vulnerabilidades y una biblioteca de scripts compartida por la comunidad para crear un sistema de extremo a extremo hecho a medida para su situación, reduciendo lo que antes eran días en minutos. Y para cuando todo lo demás falla, PDQ viene con un diagnóstico nativo a nivel de dispositivo y una herramienta de escritorio remoto que se inicia rápidamente para ayudarte a diagnosticar, arreglar y seguir adelante, ya sea que estés tratando con un Lenovo x64 o un Macbook Pro ARM. El soporte multiinquilino permite a los equipos de TI que gestionan múltiples entornos operar desde una única consola. La automatización en tiempo real y basada en eventos permite a los equipos de TI ejecutar flujos de trabajo basados en el estado del dispositivo y condiciones predefinidas: los despliegues se activan en el momento en que se cumple una condición, sin esperar una ventana programada. La cola de despliegue de dispositivos fuera de línea asegura que ningún dispositivo se omita independientemente de la conectividad en el momento en que se ejecuta un despliegue. Y donde el cumplimiento, la normativa o la política de la organización lo requiera, las capacidades centrales de despliegue y parcheo de PDQ también pueden desplegarse como una solución sin agente, en las instalaciones. PDQ está certificado por SOC 2 e incluye características de seguridad como MFA, controles de acceso basados en roles, cifrado y registro de auditoría para apoyar los requisitos de cumplimiento. Los precios están disponibles públicamente y admiten la compra de autoservicio sin necesidad de una llamada de ventas. Se ofrece una prueba gratuita de 14 días sin necesidad de tarjeta de crédito. **Average Rating:** 4.6/5.0 **Total Reviews:** 419 #### How Do G2 Users Rate PDQ Connect? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.4/10 (Category avg: 9.2/10) - **Calidad del soporte:** 9.2/10 (Category avg: 8.9/10) - **conformidad:** 9.4/10 (Category avg: 8.8/10) - **Soporte multiplataforma:** 7.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind PDQ Connect? - **Vendedor:** [PDQ.com](https://www.g2.com/es/sellers/pdq-com) - **Sitio web de la empresa:** www.PDQ.com - **Año de fundación:** 2001 - **Ubicación de la sede:** Salt Lake City, Utah, United States - **Twitter:** @admarsenal 987 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3811ece6239044b66405bec2411cdf84f2b57c0f1db07a6603b636660d1f3ff6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17961724%2F&secure%5Burl_type%5D=linkedin_company_website) 392 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de TI, Administrador de Sistemas - **Top Industries:** Tecnología de la información y servicios, Manufactura - **Company Size:** 55% Medium, 15% Large #### What Do G2 Reviewers Say About PDQ Connect? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios valoran la **facilidad de uso** de PDQ Connect, destacando su sencilla configuración y capacidades de gestión eficientes. - Los usuarios aprecian el **fácil despliegue de software** de PDQ Connect, lo que permite una gestión eficiente de múltiples dispositivos sin problemas. - Los usuarios valoran las capacidades de **despliegue fácil** de PDQ Connect, lo que permite una gestión eficiente del software en diversos entornos. - Los usuarios elogian la **fácil configuración** de PDQ Connect, facilitando un despliegue rápido y eficiente para el soporte sin conexión. - Los usuarios valoran las **capacidades de acceso remoto** de PDQ Connect, mejorando el soporte y la gestión para empleados fuera de la oficina. ##### Cons - Los usuarios señalan que las **características faltantes** en PDQ Connect obstaculizan la flexibilidad y eficiencia en las tareas administrativas. - Los usuarios buscan **mejoras** significativas en PDQ Connect, incluyendo una mejor gestión de parches y notificaciones mejoradas para los usuarios. - Los usuarios notan las **funciones limitadas** de PDQ Connect, particularmente las funcionalidades que faltan en comparación con su contraparte local. - Los usuarios informan de **problemas de acceso remoto** principalmente debido a la mala conectividad a internet que afecta las capacidades de soporte y la eficiencia. - Los usuarios a menudo enfrentan **problemas de implementación** con PDQ Connect, incluyendo dificultad para distinguir nombres largos de dispositivos y crear paquetes. #### What Are Recent G2 Reviews of PDQ Connect? **["Soporte remoto sencillo y rápido que facilita el trabajo de TI"](https://www.g2.com/es/survey_responses/pdq-connect-review-13079062)** **Rating:** 5.0/5.0 stars _— Abdul Barik G._ [Read full review](https://www.g2.com/es/survey_responses/pdq-connect-review-13079062) **["Configuración rápida, interfaz intuitiva y despliegues rápidos con PDQ Connect"](https://www.g2.com/es/survey_responses/pdq-connect-review-12890173)** **Rating:** 4.5/5.0 stars _— Jeff M._ [Read full review](https://www.g2.com/es/survey_responses/pdq-connect-review-12890173) ### [Action1](https://www.g2.com/products/action1/reviews) Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,167 #### How Do G2 Users Rate Action1? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Quality of Support:** 9.3/10 (Category avg: 8.9/10) - **Compliance:** 8.8/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 7.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Action1? - **Seller:** [Action1](https://www.g2.com/sellers/action1) - **Company Website:** www.action1.com - **Year Founded:** 2018 - **HQ Location:** Houston, Texas - **Twitter:** @Action1corp 609 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9793a25f681d4d03808846f2ea78788c98d9d75f0c5f4af459cb0888efca42b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faction1%2F&secure%5Burl_type%5D=linkedin_company_website) 124 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 56% Medium, 37% Small #### What Do G2 Reviewers Say About Action1? _AI-generated summary from verified user reviews_ ##### Pros - Users find Action1 extremely easy to set up and **effortless to manage** , streamlining IT responsibilities with efficiency. - Users commend Action1's **effective patch management** , appreciating its reliability, ease of use, and comprehensive features for MSPs. - Users find Action1's **easy setup** and configuration process incredibly user-friendly, streamlining device management effortlessly. - Users appreciate the **automated software deployment** capabilities of Action1, making server management effortless and efficient. - Users highly value the **automation capabilities** of Action1, which streamline server updates and software deployment efficiently. ##### Cons - Users note a significant **absence of a Linux agent** , limiting functionality for users on that platform. - Users find the **remote access issues** to be a drawback, noting slow connections and room for feature enhancements. - Users note **feature limitations** in Action1, particularly with customizations and missing functionalities, affecting overall satisfaction. - Users find that the **reporting and logging features need improvement** , impacting usability and overall effectiveness. - Users note that **report creation and logging readability** need improvement for a better overall experience with Action1. #### What Are Recent G2 Reviews of Action1? **["Action1 Makes Third-Party Patching and Remote Support Effortless for MSPs"](https://www.g2.com/survey_responses/action1-review-13218996)** **Rating:** 5.0/5.0 stars _— Alex A._ [Read full review](https://www.g2.com/survey_responses/action1-review-13218996) **["Great Platform and easy to use."](https://www.g2.com/survey_responses/action1-review-10908416)** **Rating:** 5.0/5.0 stars _— Lowell A._ [Read full review](https://www.g2.com/survey_responses/action1-review-10908416) #### What Are G2 Users Discussing About Action1? - [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) - 1 comment - [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) - 1 comment ### [Atera](https://www.g2.com/products/atera/reviews) Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,228 #### How Do G2 Users Rate Atera? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Compliance:** 8.0/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.2/10 (Category avg: 8.7/10) #### Who Is the Company Behind Atera? - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud 1,675 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website) 416 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 55% Small, 31% Medium #### What Do G2 Reviewers Say About Atera? _AI-generated summary from verified user reviews_ ##### Pros - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. ##### Cons - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. #### What Are Recent G2 Reviews of Atera? **["Easy-to-Use RMM With Strong Patching, Scripting, and a Central Device View"](https://www.g2.com/survey_responses/atera-review-13223481)** **Rating:** 4.0/5.0 stars _— Kyle R._ [Read full review](https://www.g2.com/survey_responses/atera-review-13223481) **["Stable, Clean, and Easy Monitoring with Built-In AI"](https://www.g2.com/survey_responses/atera-review-13213152)** **Rating:** 4.5/5.0 stars _— Dieter S._ [Read full review](https://www.g2.com/survey_responses/atera-review-13213152) #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support **Average Rating:** 4.7/5.0 **Total Reviews:** 265 #### How Do G2 Users Rate Splashtop Remote Support? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Quality of Support:** 9.4/10 (Category avg: 8.9/10) - **Compliance:** 8.6/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 9.2/10 (Category avg: 8.7/10) #### Who Is the Company Behind Splashtop Remote Support? - **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc) - **Company Website:** www.splashtop.com - **Year Founded:** 2006 - **HQ Location:** Cupertino, CA - **Twitter:** @splashtop 5,216 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a42e535944fbf3b5bef3f7abc1304e4e8cd5d2619b6979f332b3ef1460197940&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1944335%2F&secure%5Burl_type%5D=linkedin_company_website) 353 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Small, 36% Medium #### What Do G2 Reviewers Say About Splashtop Remote Support? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of Splashtop Remote Support, appreciating its quick setup and seamless remote access. - Users appreciate the **fast and reliable remote access** of Splashtop, enabling real-time troubleshooting with minimal lag. - Users appreciate the **fast and reliable remote access** of Splashtop Remote Support, enhancing support efficiency and user guidance. - Users appreciate the **simplicity and efficiency** of Splashtop Remote Support, making their daily support tasks easier. - Users highlight the **reliability** of Splashtop Remote Support, enabling efficient and seamless remote assistance for clients. ##### Cons - Users often face **remote access issues** due to conflicts with obscure programs, affecting functionality and experience. - Users wish for **missing features** in Splashtop, such as enhanced monitoring and better multi-monitor support options. - Users face **access issues** with Splashtop, experiencing rare conflicts and occasional connection failures to remote PCs. - Users often experience **connectivity issues** , sometimes requiring alternative solutions or onsite support to resolve them. - Users experience **login issues** with Splashtop, facing problems like unresponsive connections and authorization emails. #### What Are Recent G2 Reviews of Splashtop Remote Support? **["Reliable, Secure Remote Access That Feels Like You’re There"](https://www.g2.com/survey_responses/splashtop-remote-support-review-12999341)** **Rating:** 5.0/5.0 stars _— Tyler V._ [Read full review](https://www.g2.com/survey_responses/splashtop-remote-support-review-12999341) **["Affordable, Feature-Rich Splashtop with Support That Listens"](https://www.g2.com/survey_responses/splashtop-remote-support-review-13000758)** **Rating:** 5.0/5.0 stars _— Randall C._ [Read full review](https://www.g2.com/survey_responses/splashtop-remote-support-review-13000758) #### What Are G2 Users Discussing About Splashtop Remote Support? - [What is Splashtop SOS used for?](https://www.g2.com/discussions/what-is-splashtop-sos-used-for) ### [AnyDesk](https://www.g2.com/de/products/anydesk/reviews) AnyDesk ist ein wegweisender und innovativer Anbieter von Remote-Desktop-Software und bietet eine schnelle, einfache und sichere Lösung für Fernunterstützung, Fernzugriff und Fernarbeit. Unsere Kunden reichen von großen Konzernen und Regierungsinstitutionen bis hin zu Forschungseinrichtungen, kleinen Unternehmen und privaten Nutzern, die Geräte weltweit verbinden. Gegründet in Stuttgart, Deutschland, im Jahr 2014, hat AnyDesk 500 Millionen Downloads und über 100.000 Kunden weltweit erreicht. Mit Büros in Berlin, Clearwater (USA), Shanghai und Hongkong macht AnyDesk einen Sprung vom Start-up zum Scale-Up und expandiert sein Geschäft global, während es sein schnelles Wachstum fortsetzt. Unvergleichliche Geschwindigkeit, außergewöhnliche Benutzerfreundlichkeit und höchste Sicherheitsstandards sind unsere Stärke. AnyDesk bietet erweiterte Anpassungsoptionen, die es den Nutzern ermöglichen, die Software an ihre individuellen Bedürfnisse anzupassen. Es befähigt IT-Experten, Führungskräfte und Anfänger gleichermaßen, ihre Effizienz zu maximieren und ihre Ziele zu erreichen. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,082 #### How Do G2 Users Rate AnyDesk? - **War the product ein guter Geschäftspartner?:** 8.7/10 (Category avg: 9.2/10) - **Support-Qualität:** 8.8/10 (Category avg: 8.9/10) - **Beachtung:** 8.9/10 (Category avg: 8.8/10) - **Multi-Plattform-Unterstützung:** 9.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind AnyDesk? - **Verkäufer:** [AnyDesk Software GmbH](https://www.g2.com/de/sellers/anydesk-software-gmbh) - **Gründungsjahr:** 2014 - **Hauptsitz:** Stuttgart - **Twitter:** @anydesk 7,883 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=95bf2e1d70e21f8b3de136cca62fc95e93d28ad19b1509656dbaad20e1509c88&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8494083%2F&secure%5Burl_type%5D=linkedin_company_website) 356 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software-Ingenieur, Softwareentwickler - **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware - **Company Size:** 44% Small, 43% Medium #### What Do G2 Reviewers Say About AnyDesk? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von AnyDesk, die schnelle und effiziente Remote-Verbindungen für technischen Support ermöglicht. - Benutzer schätzen die **Fähigkeiten zum Fernzugriff** von AnyDesk, die nahtlose Kontrolle und Zusammenarbeit von überall ermöglichen. - Benutzer schätzen die **nahtlose Fernunterstützung** von AnyDesk, die einen reibungslosen Zugriff und hervorragende IT-Management-Funktionen ermöglicht. - Benutzer schätzen den **einfachen Zugang** von AnyDesk und genießen nahtlose Konnektivität, selbst bei langsameren Internetverbindungen. - Benutzer lieben die **einfache Einrichtung** von AnyDesk, die schnelle Verbindungen und effizienten technischen Support ermöglicht. ##### Cons - Benutzer haben oft **Verbindungsprobleme** mit AnyDesk, einschließlich langsamer Geschwindigkeiten und zufälliger Verbindungsabbrüche, was zu Frustration führt. - Benutzer haben **Probleme mit dem Fernzugriff** bei AnyDesk, einschließlich Verbindungszeitüberschreitungen und unzuverlässigen Dateiübertragungen über die Zwischenablage. - Benutzer haben oft mit **langsamer Leistung** bei AnyDesk zu kämpfen, insbesondere während der Verbindungen und wenn die Internetgeschwindigkeit niedrig ist. - Benutzer erleben **langsame Konnektivitätsprobleme** , insbesondere bei Netzwerkbeschränkungen, die die Gesamtleistung von AnyDesk beeinträchtigen. - Benutzer erleben oft **Verzögerungsprobleme** mit AnyDesk, insbesondere bei der Konnektivität und langsamen Reaktionszeiten. #### What Are Recent G2 Reviews of AnyDesk? **["Schneller, leichter Fernzugriff, der einfach für die tägliche Kundenunterstützung funktioniert."](https://www.g2.com/de/survey_responses/anydesk-review-13194582)** **Rating:** 4.5/5.0 stars _— Abhijith J._ [Read full review](https://www.g2.com/de/survey_responses/anydesk-review-13194582) **["Reibungsloser, reaktionsschneller Fernzugriff mit schneller Einrichtung und plattformübergreifender Unterstützung"](https://www.g2.com/de/survey_responses/anydesk-review-12933340)** **Rating:** 4.5/5.0 stars _— Sunil B._ [Read full review](https://www.g2.com/de/survey_responses/anydesk-review-12933340) #### What Are G2 Users Discussing About AnyDesk? - [Wofür wird AnyDesk verwendet?](https://www.g2.com/de/discussions/what-is-anydesk-used-for) - 2 comments, 1 upvote - [Wie lange kann ich AnyDesk kostenlos nutzen?](https://www.g2.com/de/discussions/how-long-can-i-use-anydesk-for-free) - 2 comments, 1 upvote - [Ist AnyDesk wirklich kostenlos?](https://www.g2.com/de/discussions/is-anydesk-really-free) - 7 comments - [Ist die AnyDesk-Software sicher?](https://www.g2.com/de/discussions/is-anydesk-software-safe) - 1 comment - [Was macht die AnyDesk-Software?](https://www.g2.com/de/discussions/what-does-anydesk-software-do) - 1 comment ### [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews) ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture. Unified dashboards bring this information together in one place, making it easier to identify issues and act before issues affect end users. With more than 1,200 expert-maintained alerts, the system can reduce typical RMM alerting noise by up to 90% without sacrificing visibility, helping technicians focus on meaningful issues instead of spending time reviewing false positives. Automated Patch Management The solution includes automated OS and third-party patch management for over 7,000 applications. Uniquely, Windows OS security updates are reviewed and approved by ConnectWise NOC experts before each release. This helps teams' patch faster and with more confidence to reduce vulnerabilities, streamline compliance, and keep systems optimized. Advanced Automation and Scripting ConnectWise RMM provides automation capabilities such as built-in automation to select intelligent alerts, AI-assisted script generation, and multi-solution workflow orchestration. These tools simplify routine maintenance tasks, enforce consistent standards, and enable faster response to common IT events. Teams can complete work up to 75% faster, reducing repetitive manual effort and creating more time for strategic projects. Scalability and Endpoint Management ConnectWise RMM is built to support a wide range of businesses, including large and complex environments, with the ability to manage more than 100,000 devices in a single tenant. By unifying monitoring, patching, automation, and scripting into one solution, IT professionals can deliver reliable service, reduce ticket volume, and improve overall IT performance. Multi-site visibility, flexible add-ons, and seamless integration with security, backup, and business management tools make it easy to adapt as environments grow without adding unnecessary complexity. **Average Rating:** 4.2/5.0 **Total Reviews:** 63 #### How Do G2 Users Rate ConnectWise RMM? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.2/10) - **Quality of Support:** 7.5/10 (Category avg: 8.9/10) - **Compliance:** 7.9/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 7.2/10 (Category avg: 8.7/10) #### Who Is the Company Behind ConnectWise RMM? - **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise) - **Company Website:** www.connectwise.com - **Year Founded:** 1982 - **HQ Location:** Tampa, FL - **Twitter:** @ConnectWise 14,926 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=825d5a968a56320f556cad3f9dfc8c57c880640eedc7d064eddf33e0f8d1e867&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F48576%2F&secure%5Burl_type%5D=linkedin_company_website) 3,401 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 68% Small, 26% Medium #### What Do G2 Reviewers Say About ConnectWise RMM? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of ConnectWise RMM, finding it helpful for monitoring and automation tasks. - Users value the **seamless remote access** of ConnectWise RMM, enabling efficient support from any location with minimal lag. - Users value **automation** in ConnectWise RMM, appreciating its convenience in managing tasks and enhancing security. - Users value the **All-in-One Solution** of ConnectWise RMM for its simplicity and effective management capabilities. - Users appreciate the **user-friendly interface** of ConnectWise RMM, enhancing visibility and efficiency in managing organizations. ##### Cons - Users are frustrated with the **missing features** in ConnectWise RMM, hindering workflow and reporting efficiency. - Users experience **poor customer support** , often facing delays and communication issues that hinder prompt issue resolution. - Users find **feature issues** in ConnectWise RMM, leading to complexity and underutilization for smaller businesses. - Users face significant **integration issues** with ConnectWise RMM, impacting functionality and causing connectivity problems. - Users find ConnectWise RMM to be **expensive** due to charges per device and per technician, seeking more affordable options. #### What Are Recent G2 Reviews of ConnectWise RMM? **["Access and maintain your endpoints from a web browser"](https://www.g2.com/survey_responses/connectwise-rmm-review-11353101)** **Rating:** 4.5/5.0 stars _— Verified User in Computer & Network Security_ [Read full review](https://www.g2.com/survey_responses/connectwise-rmm-review-11353101) **["Connectwise RMM is a delight to work with, it has what it takes to be a competitive RMM tool."](https://www.g2.com/survey_responses/connectwise-rmm-review-6936634)** **Rating:** 5.0/5.0 stars _— Parag R._ [Read full review](https://www.g2.com/survey_responses/connectwise-rmm-review-6936634) #### What Are G2 Users Discussing About ConnectWise RMM? - [What is Continuum desktop agent?](https://www.g2.com/discussions/what-is-continuum-desktop-agent) - 1 comment - [What is Continuum command?](https://www.g2.com/discussions/what-is-continuum-command) - [What is Continuum RMM?](https://www.g2.com/discussions/what-is-continuum-rmm) ### [SureMDM by 42Gears](https://www.g2.com/products/suremdm-by-42gears/reviews) SureMDM is an intuitive and powerful Unified Endpoint Management (UEM) solution that supports Android, iOS/iPadOS, Windows, Linux, macOS, Wear OS, Chrome OS, VR, and IoT platforms. It also enables management of rugged handhelds and mobile computing devices from various OEMs, along with Peripheral or Things Management capabilities through plugins. In addition, SureMDM has built in Mobile Threat Defense to protect Android devices from cyberthreats, Zero Trust Network Access through SureAccess, and Identity and Access Management via SureIdP. **Average Rating:** 4.8/5.0 **Total Reviews:** 96 #### How Do G2 Users Rate SureMDM by 42Gears? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Compliance:** 9.0/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind SureMDM by 42Gears? - **Seller:** [42Gears Mobility Systems](https://www.g2.com/sellers/42gears-mobility-systems) - **Year Founded:** 2009 - **HQ Location:** Bangalore, Karnataka - **Twitter:** @42gears 4,934 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=32e428e4873e4a30aa8adbad9eaf760a4ef717155b970957eda4265928fad377&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F42gears&secure%5Burl_type%5D=linkedin_company_website) 574 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 48% Medium, 33% Large #### What Do G2 Reviewers Say About SureMDM by 42Gears? _AI-generated summary from verified user reviews_ ##### Pros - Users find SureMDM by 42Gears to be **easy to use** , enabling quick implementation and effective mobile device management. - Users commend the **exceptional customer support** of SureMDM, praising its speed, knowledge, and efficiency. - Users value the **remote device management** of SureMDM, praising its simplicity and efficiency in daily operations. - Users commend the **robust features** of SureMDM, enhancing their experience with excellent support and easy setup. - Users appreciate the **ease of remote device management** with SureMDM, praising its intuitive interface for hassle-free monitoring. ##### Cons - Users find the **device enrollment process cumbersome** , often facing complications that delay setup and access. - Users feel that **profile and policy management is inflexible** , complicating scalability and creating unnecessary duplication. - Users find the **poor UI** challenging and feel it hinders the experience for new users. - Users experience **slow performance** with SureMDM, facing lag and delays in console operation and remote sessions. - Users find the **learning curve steep** , with initial complexity and a need for better support and examples. #### What Are Recent G2 Reviews of SureMDM by 42Gears? **["Managing 206 locations was chaos before this - SureMDM changed how our whole IT operation woks"](https://www.g2.com/survey_responses/suremdm-by-42gears-review-12952616)** **Rating:** 5.0/5.0 stars _— Shibu K._ [Read full review](https://www.g2.com/survey_responses/suremdm-by-42gears-review-12952616) **["SureMDM: The MDM Solution That Keeps Your Endpoints in Check"](https://www.g2.com/survey_responses/suremdm-by-42gears-review-12963592)** **Rating:** 5.0/5.0 stars _— Ansh B._ [Read full review](https://www.g2.com/survey_responses/suremdm-by-42gears-review-12963592) #### What Are G2 Users Discussing About SureMDM by 42Gears? - [What is Android for enterprise?](https://www.g2.com/discussions/suremdm-what-is-android-for-enterprise) - 1 comment - [What is Android for enterprise?](https://www.g2.com/discussions/what-is-android-for-enterprise) - [What are device management apps?](https://www.g2.com/discussions/what-are-device-management-apps) - 1 comment - [What is SureMDM Nix used for?](https://www.g2.com/discussions/what-is-suremdm-nix-used-for) - 2 comments, 1 upvote - [What is a common feature of MDM software?](https://www.g2.com/discussions/what-is-a-common-feature-of-mdm-software) - 1 comment - ‹ Prev ‹ Prev - 1 - [2](/categories/remote-support/mid-market?order=g2_score&page=2#product-list) - [3](/categories/remote-support/mid-market?order=g2_score&page=3#product-list) - [Next › Next ›](/categories/remote-support/mid-market?order=g2_score&page=2#product-list) Spotlight Categories [Live Chat Software](https://www.g2.com/categories/live-chat) [Procure to Pay Software](https://www.g2.com/categories/procure-to-pay) [Generative AI Infrastructure Software](https://www.g2.com/categories/generative-ai-infrastructure) [Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor) [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) Similar Categories - [Infrastructure as a Service (IaaS)](/categories/infrastructure-as-a-service-iaas) - [Active Metadata Management](/categories/active-metadata-management) - [Address Verification](/categories/address-verification) - [AIOps Platforms](/categories/aiops-platforms) - [Application Server](/categories/application-server) - [Blockchain](/categories/blockchain) - [Cloud File Storage](/categories/cloud-file-storage) - [Database Software](/categories/database-software) - [Data Center Infrastructure Management (DCIM)](/categories/data-center-infrastructure-management-dcim) - [Data Center Networking](/categories/data-center-networking) - [Data Exchange Platforms](/categories/data-exchange-platforms) - [Data Fabric](/categories/data-fabric) - [Data Integration Tools](/categories/data-integration-tools) - [Data Management Software](/categories/data-management-software) - [Data Mapping](/categories/data-mapping) [Browse Remote Support Themes](/categories/remote-support/themes)