Best Remote Support Software for Small Business

How Many Remote Support Software Products Does G2 Track?

Total Products under this Category: 119

Category Stats (Sep 2026)

  • Average Rating: 4.48/5 (↓0.02 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SetMe (+0.34%) - Among all products in this category, SetMe recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Remote Support Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 27,500+ Authentic Reviews
  • 119+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Remote Support Software

G2 Grid® for Remote Support Software plotting products by satisfaction and market presence

Highlighted products: NinjaOne, Zoho Assist, TeamViewer, Datto RMM, Remote Monitoring and Management, Action1, Splashtop Remote Support, and ScreenConnect.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-support/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=zoho-assist&focus%5B%5D=teamviewer&focus%5B%5D=datto-rmm&focus%5B%5D=remote-monitoring-and-management&focus%5B%5D=action1&focus%5B%5D=splashtop-inc-splashtop-remote-support&focus%5B%5D=screenconnect&segment=small-business)

NinjaOne

NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

Average Rating: 4.7/5.0

Total Reviews: 4,987

How Do G2 Users Rate NinjaOne?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Quality of Support: 9.1/10 (Category avg: 8.9/10)
  • Compliance: 8.5/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind NinjaOne?

  • Seller: NinjaOne
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Austin, Texas
  • Twitter: @NinjaOne
    3,607 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,376 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 47% Medium, 45% Small

What Do G2 Reviewers Say About NinjaOne?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of NinjaOne, highlighting its seamless implementation and effective support for MSPs.
  • Users praise NinjaOne for its easy-to-navigate remote access and full visibility, enhancing IT support efficiency.
  • Users appreciate the ongoing feature enhancements of NinjaOne, ensuring the platform continuously evolves to meet our needs.
  • Users praise the powerful automation features of NinjaOne, enhancing efficiency and simplifying management tasks.
  • Users appreciate the exceptional customer support of NinjaOne, which simplifies learning and enhances overall usability.
Cons
  • Users notice the missing features in NinjaOne, specifically regarding client and customer portal capabilities.
  • Users find the limited features of NinjaOne frustrating, especially regarding user management and third-party software automation.
  • Users find the search function lacking and struggle with visibility and usability issues in NinjaOne.
  • Users feel the search function needs improvement and find the visibility of the NinjaOne icon inconsistent.
  • Users express concerns about feature issues, including confusion over roles, auto-installations, and OS compatibility challenges.

What Are Recent G2 Reviews of NinjaOne?

What Are G2 Users Discussing About NinjaOne?

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Average Rating: 4.7/5.0

Total Reviews: 713

How Do G2 Users Rate Zoho Assist?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)
  • Compliance: 8.7/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Zoho Assist?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 70% Small, 22% Medium

What Do G2 Reviewers Say About Zoho Assist?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Zoho Assist, finding it user-friendly and straightforward for managing sessions.
  • Users commend the easy setup and powerful functionality of Zoho Assist, making remote access seamless and effective.
  • Users value the fast and easy remote support provided by Zoho Assist, enhancing their overall experience significantly.
  • Users value the easy setup of Zoho Assist, appreciating its quick connection and seamless integration into their systems.
  • Users appreciate the reliability of Zoho Assist, highlighting its solid performance and great connection quality.
Cons
  • Users face remote access issues with connection difficulty and screen display limitations affecting their experience significantly.
  • Users find feature limitations in Zoho Assist frustrating, as many advanced options require additional purchases.
  • Users often face connection issues with Zoho Assist, making remote access unreliable at times.
  • Users often find the interface not user-friendly, leading to confusion and difficulty in navigating the platform.
  • Users find Zoho Assist to be expensive, with pricing concerns affecting their likelihood of repurchasing or recommending the service.

What Are Recent G2 Reviews of Zoho Assist?

What Are G2 Users Discussing About Zoho Assist?

TeamViewer

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

Average Rating: 4.5/5.0

Total Reviews: 4,077

How Do G2 Users Rate TeamViewer?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Quality of Support: 8.6/10 (Category avg: 8.9/10)
  • Compliance: 9.0/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind TeamViewer?

  • Seller: TeamViewer
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Goppingen
  • Twitter: @TeamViewer
    48,070 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,818 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Small, 34% Medium

What Do G2 Reviewers Say About TeamViewer?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of TeamViewer, enjoying a smooth experience for remote access and support.
  • Users appreciate the easy remote access provided by TeamViewer, simplifying connections and enhancing productivity.
  • Users value the easy remote access with TeamViewer, simplifying connections and control over devices effortlessly.
  • Users love the Easy Access feature of TeamViewer, making remote connections seamless and efficient.
  • Users appreciate the seamless remote access of TeamViewer, enhancing productivity through easy connections and cross-platform compatibility.
Cons
  • Users face significant connection issues with TeamViewer, impacting performance during slow or unstable internet conditions.
  • Users experience connectivity issues with TeamViewer, leading to poor performance during slow or bad connections.
  • Users find TeamViewer expensive in South Africa due to high subscription fees and limited performance on slow connections.
  • Users experience slow performance with TeamViewer, particularly during weak internet connections and after network disruptions.
  • Users often face remote access issues with TeamViewer, including connection failures and confusing control panel interfaces.

What Are Recent G2 Reviews of TeamViewer?

What Are G2 Users Discussing About TeamViewer?

Remote Monitoring and Management

Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com.

Average Rating: 4.6/5.0

Total Reviews: 1,244

How Do G2 Users Rate Remote Monitoring and Management?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)
  • Compliance: 8.0/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Remote Monitoring and Management?

  • Seller: Atera
  • Company Website:
  • Year Founded: 2011
  • HQ Location: New York
  • Twitter: @ateracloud
    1,675 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 55% Small, 31% Medium

What Do G2 Reviewers Say About Remote Monitoring and Management?

AI-generated summary from verified user reviews

Pros
  • Users find Atera's ease of use exceptional, streamlining management and enhancing efficiency across various tasks.
  • Users appreciate the powerful automation tools of Atera, enabling efficient management and consistent setup for new employees.
  • Users appreciate the all-in-one dashboard of Atera, enhancing efficiency with seamless access to various tools and features.
  • Users praise Atera for its efficiency, streamlining processes and enhancing remote management of devices.
  • Users value the proactive monitoring and all-in-one platform of Atera, significantly enhancing productivity and efficiency.
Cons
  • Users find missing features in Atera, such as insufficient alert context and lack of essential ticketing tools.
  • Users find the limited features of Atera, especially in the mobile app, restrict overall functionality for freelancers.
  • Users find improvement needed in Atera's interface changes and agent installation process, along with remote access reliability.
  • Users note that report loading times and limited customization can hinder efficiency, revealing areas for improvement.
  • Users express concerns about feature issues in Atera, citing limitations and disruptions affecting their workflow.

What Are Recent G2 Reviews of Remote Monitoring and Management?

What Are G2 Users Discussing About Remote Monitoring and Management?

Datto RMM

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.

Average Rating: 4.5/5.0

Total Reviews: 792

How Do G2 Users Rate Datto RMM?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Quality of Support: 8.4/10 (Category avg: 8.9/10)
  • Compliance: 8.1/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Datto RMM?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • Twitter: @KaseyaCorp
    17,411 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,483 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Director
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 64% Small, 32% Medium

What Do G2 Reviewers Say About Datto RMM?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Datto RMM, facilitating seamless management and troubleshooting for MSPs.
  • Users value the automation features of Datto RMM, enhancing efficiency and simplifying app deployment.
  • Users value the extensive information and integrated tools offered by Datto RMM for efficient customer support.
  • Users appreciate the s seamless integrations of Datto RMM, enhancing efficiency and streamlining daily management tasks.
  • Users value the easy remote access capabilities of Datto RMM, enhancing support and issue resolution efficiency.
Cons
  • Users struggle with remote access issues, experiencing frequent connection timeouts and complex cloud backup recovery processes.
  • Users often experience slow performance with Datto RMM, particularly when controlling endpoints and accessing support.
  • Users find feature issues arise with custom monitors and installation hurdles due to admin rights and customer setups.
  • Users find the missing features in Datto RMM challenging, particularly with stability and agent dependency issues.
  • Users feel Datto RMM needs improvement in modernizing Webremote and enhancing usability for better team adoption.

What Are Recent G2 Reviews of Datto RMM?

What Are G2 Users Discussing About Datto RMM?

Action1

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.

Average Rating: 4.9/5.0

Total Reviews: 1,188

How Do G2 Users Rate Action1?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Quality of Support: 9.3/10 (Category avg: 8.9/10)
  • Compliance: 8.8/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Action1?

  • Seller: Action1
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Houston, Texas
  • Twitter: @Action1corp
    609 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    137 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, System Administrator
  • Top Industries: Information Technology and Services, Manufacturing
  • Company Size: 56% Medium, 37% Small

What Do G2 Reviewers Say About Action1?

AI-generated summary from verified user reviews

Pros
  • Users find Action1's ease of use exceptional, enabling quick setup and efficient remote management of devices.
  • Users value Action1 for its effective and reliable patch management, streamlining their endpoint management with remarkable ease.
  • Users find Action1's easy setup and configuration a significant advantage, simplifying device management and monitoring.
  • Users benefit from automated server updates in Action1, significantly reducing time and effort previously needed for manual updates.
  • Users value the automated update capabilities of Action1, significantly reducing time spent on server maintenance and management.
Cons
  • Users note the missing Linux agent, which limits functionality for server and client systems in Action1.
  • Users find the remote access issues needing improvement, citing speed and usability concerns with the connection.
  • Users note certain feature limitations in Action1, especially regarding customizations and missing support for Linux clients.
  • Users find the report generation and logging readability lacking, making the experience less user-friendly.
  • Users feel that Action1 requires improvement in report creation and readability to enhance overall user experience.

What Are Recent G2 Reviews of Action1?

What Are G2 Users Discussing About Action1?

Splashtop Remote Support

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support

Average Rating: 4.7/5.0

Total Reviews: 267

How Do G2 Users Rate Splashtop Remote Support?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • Quality of Support: 9.4/10 (Category avg: 8.9/10)
  • Compliance: 8.6/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Splashtop Remote Support?

  • Seller: Splashtop Inc.
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cupertino, CA
  • Twitter: @splashtop
    5,216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    353 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 57% Small, 36% Medium

What Do G2 Reviewers Say About Splashtop Remote Support?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Splashtop Remote Support, finding it straightforward and simple to deploy.
  • Users value the seamless remote access of Splashtop, appreciating its simplicity and reliability across devices.
  • Users appreciate the fast and stable remote support of Splashtop, allowing seamless access to clients' devices.
  • Users appreciate the ease of use of Splashtop Remote Support, making remote access a streamlined experience.
  • Users appreciate the reliable and fast remote access of Splashtop Remote Support, enabling efficient troubleshooting without interruptions.
Cons
  • Users face remote access issues with Splashtop, experiencing disconnections and problems with reconnections during sessions.
  • Users find the missing features of Splashtop Remote Support limit its functionality, hindering streamlined operations for technicians.
  • Users face access issues with Splashtop due to potential conflicts with obscure programs and non-intuitive authentication.
  • Users experience occasional connectivity issues, including reconnection lag and difficulties connecting to clients' computers.
  • Users experience login issues with Splashtop, like frequent email verifications and limitations on multiple account logins.

What Are Recent G2 Reviews of Splashtop Remote Support?

What Are G2 Users Discussing About Splashtop Remote Support?

ScreenConnect

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.

Average Rating: 4.7/5.0

Total Reviews: 484

How Do G2 Users Rate ScreenConnect?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Quality of Support: 8.8/10 (Category avg: 8.9/10)
  • Compliance: 8.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind ScreenConnect?

  • Seller: ConnectWise
  • Company Website:
  • Year Founded: 1982
  • HQ Location: Tampa, FL
  • Twitter: @ConnectWise
    14,926 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,401 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 67% Small, 31% Medium

What Do G2 Reviewers Say About ScreenConnect?

AI-generated summary from verified user reviews

Pros
  • Users find ScreenConnect to be highly reliable, with stable connections that facilitate seamless remote access and support.
  • Users appreciate the reliable remote access of ScreenConnect, providing seamless support and efficient management of client systems.
  • Users value the blazing-fast connection speed of ScreenConnect, ensuring smooth and responsive remote access experiences.
  • Users find ScreenConnect extremely easy to use, facilitating quick and efficient support for end users remotely.
  • Users enjoy the easy communication features of ScreenConnect, enabling quick and reliable remote support interactions.
Cons
  • Users find the cost prohibitive for small teams, potentially limiting access and creating concerns about future price increases.
  • Users experience remote access issues due to added security steps and occasional difficulties with support and antivirus software.
  • Users face internet dependency with ScreenConnect, which can be problematic in locations with limited connectivity.
  • Users express concerns over security features in ScreenConnect, particularly following a security incident that compromised their server.
  • Users express concerns over security issues in ScreenConnect, highlighting incidents that undermine confidence in the system.

What Are Recent G2 Reviews of ScreenConnect?

What Are G2 Users Discussing About ScreenConnect?

JumpCloud

JumpCloud® is the AI-powered identity infrastructure that unifies lifecycle management for humans, devices, and autonomous agents. JumpCloud gives IT teams complete visibility and control over every identity and every access point. JumpCloud helps organizations cut complexity, automate secure workflows, and put AI to work safely. Secure every identity. Human or not. Intelligent, secure IT for the agentic era.

Average Rating: 4.5/5.0

Total Reviews: 3,937

How Do G2 Users Rate JumpCloud?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Quality of Support: 8.8/10 (Category avg: 8.9/10)
  • Compliance: 8.8/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind JumpCloud?

  • Seller: JumpCloud Inc.
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Louisville, CO
  • Twitter: @JumpCloud
    36,368 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    998 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, System Administrator
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 54% Medium, 35% Small

What Do G2 Reviewers Say About JumpCloud?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of JumpCloud, simplifying user management across diverse systems and enhancing productivity.
  • Users value JumpCloud's straightforward device management, enabling seamless user management across various systems with intuitive controls.
  • Users value the enhanced security provided by JumpCloud's passwordless login and MFA enforcement features.
  • Users appreciate the seamless integrations with popular apps, simplifying user management across platforms effortlessly.
  • Users find JumpCloud's intuitive user management and responsive support invaluable for seamless integration and enhanced security.
Cons
  • Users report missing features such as better macOS controls and advanced reporting capabilities, limiting overall effectiveness.
  • Users find that improvement is needed in navigation and feature clarity, particularly for beginners navigating JumpCloud.
  • Users note the limited features of JumpCloud, especially in SSO app catalog and Linux device management capabilities.
  • Users face deployment challenges and lack of advanced endpoint controls, impacting their overall experience with JumpCloud.
  • Users feel the user interface needs improvement, as it should be more user-friendly and interactive.

What Are Recent G2 Reviews of JumpCloud?

What Are G2 Users Discussing About JumpCloud?

AirDroid Business

AirDroid Business, developed by Singapore-based SandStudio, is a comprehensive mobile device management (MDM) solution designed to help businesses manage and control fleets of Android and Windows devices from a central dashboard. With AirDroid Business, businesses can easily monitor device usage, deploy apps and updates, and remotely troubleshoot issues. It offers features such as kiosk mode, security policy, alerts & notifications, location tracking, file transfer in bulk, and more. It aims to simplify the device management process, increase productivity and efficiency, and reduce management costs. AirDroid Business MDM Highlights: *Multiple enrollment options - For Android: Zero-Touch, Android Enterprise(AE), Knox Mobile Enrollment(KME), Device Owner, and Regular Enrollment. For Windows: Regular Enrollment. *Unattended remote access *Batch operations *Tasks & Action logs *Patch management *Limit incoming & outgoing calls *Kiosk mode & Policy *Remote control with Black Screen security mode and Secure Remote PIN Unlock *Location tracking *Application management service(AMS): custom apps, Google Play Store apps, and web apps *Content management service *Whitelisting and blocklisting browsers & apps *Remote monitor devices’ status *Real-time alerts & notifications *Supports all Android-based endpoints *Devices fleet management from a centralized dashboard AirDroid Business's acclaimed MDM solution currently empowers organizations across 100+ countries. Our expertise spans various vertical markets such as retail, healthcare, digital signage, transportation & logistics, IT & MSP services, and education. We offer free trial, online demos, and email & call support to all prospects and customers, contact us for more information today!

Average Rating: 4.9/5.0

Total Reviews: 430

How Do G2 Users Rate AirDroid Business?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.2/10)
  • Quality of Support: 9.7/10 (Category avg: 8.9/10)
  • Compliance: 9.5/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 6.4/10 (Category avg: 8.7/10)

Who Is the Company Behind AirDroid Business?

  • Seller: Sand Studio
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Singapore, SG
  • Twitter: @AirDroidB
    184 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    92 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Consultant
  • Top Industries: Information Technology and Services, Renewables & Environment
  • Company Size: 67% Medium, 42% Small

What Do G2 Reviewers Say About AirDroid Business?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of AirDroid Business, enjoying its simple setup and effective management features.
  • Users value the efficient device management in AirDroid Business, especially for its real-time tracking and automated alerts.
  • Users value the comprehensive remote access tools of AirDroid Business, enabling efficient device management from anywhere.
  • Users appreciate the extensive features of AirDroid Business, especially for efficient app management and kiosk mode functionality.
  • Users value the effective remote management of AirDroid Business, enabling effortless control over devices from anywhere.
Cons
  • Users find AirDroid Business expensive for smaller teams, particularly due to its bundled pricing model.
  • Users believe that improvements are needed in pricing, language options, and mobile dashboard settings for better functionality.
  • Users note pricing issues with AirDroid Business, especially for startups adding multiple one-off devices.
  • Users are disappointed by the missing features in AirDroid Business, particularly automation and workflow trigger options.
  • Users note a difficult learning curve due to the platform's extensive features, requiring time to become proficient.

What Are Recent G2 Reviews of AirDroid Business?

What Are G2 Users Discussing About AirDroid Business?

Splashtop Remote Access

Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get seamless access to files and applications, while enabling IT administrators to centrally deploy and control permissions, ensuring both efficiency and security. Key features include: File Transfer Remote Reboot Remote Print Multi-to-Multi Monitor User role and access management Chat (in-session and outside-session) Share screen via weblink Remote reboot and Wake-on-LAN Session recording Two users in one computer Remote stylus USB device redirection Mic passthrough Ultra high-quality audio (256k or 384k) YUV 4:4:4 (Better color accuracy) SSO Integration Granular Permissions and Scheduled Access Android/IoT Unattended Access APIs, IP Whitelist, Connector

Average Rating: 4.8/5.0

Total Reviews: 513

How Do G2 Users Rate Splashtop Remote Access?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Quality of Support: 9.3/10 (Category avg: 8.9/10)
  • Compliance: 8.2/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Splashtop Remote Access?

  • Seller: Splashtop Inc.
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cupertino, CA
  • Twitter: @splashtop
    5,216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    353 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Accounting, Information Technology and Services
  • Company Size: 81% Small, 15% Medium

What Do G2 Reviewers Say About Splashtop Remote Access?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Splashtop Remote Access excellent for quick setup and navigation.
  • Users commend the easy setup of Splashtop Remote Access, highlighting seamless implementation and user-friendly experience.
  • Users praise Splashtop Remote Access for its versatile remote access capabilities across Windows and Mac systems.
  • Users love the easy access to their PCs anywhere, allowing efficient remote assistance and productivity.
  • Users highlight the efficiency of remote support, enabling seamless assistance and saving valuable time across the organization.
Cons
  • Users experience remote access issues with Splashtop, including lag, dropped sessions, and connection failures requiring reboots.
  • Users experience connection issues that require multiple relaunches, impacting the overall usability of Splashtop Remote Access.
  • Users note the feature limitations of Splashtop, particularly in antivirus capabilities and Mac-to-Mac connections.
  • Users find Splashtop Remote Access not user-friendly, particularly when managing user permissions and adding users to devices.
  • Users experience slow performance issues, especially on low-speed connections, affecting usability and efficiency.

What Are Recent G2 Reviews of Splashtop Remote Access?

What Are G2 Users Discussing About Splashtop Remote Access?

Syncro

Syncro unifies RMM, PSA, and Microsoft 365 security management in a single platform for MSPs and internal IT departments. Built-in AI handles the repetitive work that fills a technician's day, from alert triage to ticket updates and reporting, so teams deliver services faster and scale profitably instead of absorbing the cost of tool sprawl that creates security gaps and slows them down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. AI Access Through the Syncro MCP Server The Syncro MCP Server connects the AI assistants you’re already using to your live Syncro data, including tickets, assets, alerts, billing records, appointments, and client records. Technicians can prompt in natural language and take action: create, assign, and update tickets, log time, escalate issues, book appointments, and generate client-ready reports and QBRs all within AI tools like Claude, ChatGPT, and Microsoft Copilot. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure.

Average Rating: 4.5/5.0

Total Reviews: 552

How Do G2 Users Rate Syncro?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Quality of Support: 8.5/10 (Category avg: 8.9/10)
  • Compliance: 8.0/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Syncro?

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 80% Small, 9% Medium

What Do G2 Reviewers Say About Syncro?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Syncro, enabling efficient troubleshooting and seamless client communication.
  • Users value Syncro's game-changing features like ticket storage, scripting, and seamless integration for enhanced efficiency.
  • Users find the initial setup easy, making it accessible for first-time users and enhancing overall experience.
  • Users commend Syncro for its intuitive automation features, enhancing workflow efficiency and simplifying asset management.
  • Users value the seamless integrations of Syncro, enhancing their overall workflow and aligning tools with company needs.
Cons
  • Users find many missing features in Syncro, particularly in remote access and automation capabilities, hindering productivity.
  • Users highlight the improvement needed in Syncro's interface and responsiveness for a better overall experience.
  • Users find reporting and invoicing limitations frustrating and seek improvements in UI and Linux support.
  • Users are frustrated with feature issues in Syncro, citing a lack of intuitive design and limited functionality.
  • Users find that Syncro needs improvement in customization, API features, and overall functionality for better management at scale.

What Are Recent G2 Reviews of Syncro?

What Are G2 Users Discussing About Syncro?

RemotePC

RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises

Average Rating: 4.7/5.0

Total Reviews: 677

How Do G2 Users Rate RemotePC?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Quality of Support: 9.2/10 (Category avg: 8.9/10)
  • Compliance: 8.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind RemotePC?

  • Seller: IDrive
  • Year Founded: 2007
  • HQ Location: Calabasas, CA
  • Twitter: @IDriveBackup
    17,846 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    134 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Accounting, Information Technology and Services
  • Company Size: 84% Small, 7% Medium

What Do G2 Reviewers Say About RemotePC?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RemotePC, praising its seamless setup and simple access to remote systems.
  • Users praise the easy setup of RemotePC, enabling quick access to multiple PCs without hassle.
  • Users value the easy access provided by RemotePC, enabling seamless connections from anywhere without hassle.
  • Users appreciate the affordability of RemotePC, finding it perfect for budget-conscious and non-technical individuals.
  • Users value seamless remote access with RemotePC, appreciating its ease of setup and excellent support for remote work.
Cons
  • Users experience slow performance with RemotePC, particularly noticeable as lag during screen updates and interactions.
  • Users experience remote access issues, including occasional disconnects and connectivity problems in specific regions like China.
  • Users experience screen resolution issues and lag that disrupts real-time interactions, affecting overall performance.
  • Users experience connection issues that lead to disconnections, lag, and syncing problems during use.
  • Users face delay issues with RemotePC, experiencing lag that disrupts real-time interactions during tasks.

What Are Recent G2 Reviews of RemotePC?

What Are G2 Users Discussing About RemotePC?

LogMeIn Resolve

LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end.

Average Rating: 4.3/5.0

Total Reviews: 467

How Do G2 Users Rate LogMeIn Resolve?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Quality of Support: 8.7/10 (Category avg: 8.9/10)
  • Compliance: 8.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind LogMeIn Resolve?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • Twitter: @goto
    41,211 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    993 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 36% Small

What Do G2 Reviewers Say About LogMeIn Resolve?

AI-generated summary from verified user reviews

Pros
  • Users find LogMeIn Resolve to be very easy to use, facilitating seamless connections with clients across multiple platforms.
  • Users love the easy remote control of LogMeIn Resolve, allowing seamless access for effective tech support anytime, anywhere.
  • Users love the ease of remote access with LogMeIn Resolve, facilitating efficient technical support across various platforms.
  • Users value the convenience and effectiveness of LogMeIn Resolve for efficient remote support and seamless HelpDesk workflows.
  • Users praise the active and authentic customer support of LogMeIn Resolve, enhancing remote assistance experiences.
Cons
  • Users face remote access issues with connection drops and limitations on features like printing documents remotely.
  • Users find LogMeIn Resolve to be expensive compared to alternatives, especially with limited features in the free version.
  • Users experience slow performance during heavy usage, leading to lag in video calls and file transfers.
  • Users experience technical issues on Mac, making it challenging, especially under high load conditions.
  • Users experience connection issues with LogMeIn Resolve, causing occasional lags and affecting performance during use.

What Are Recent G2 Reviews of LogMeIn Resolve?

What Are G2 Users Discussing About LogMeIn Resolve?

AnyDesk

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. With offices in Berlin, Clearwater (US), Shanghai, and Hong Kong, AnyDesk is taking a leap forward from Start-up to Scale-Up and expands its business globally continuing its rapid growth. Unparalleled speed, extraordinary ease of use, and highest security standards are our strong suit. AnyDesk offers advanced customization options enabling users to adapt the software to their individual needs. It empowers IT experts, leaders, and novices alike to maximize their efficiency and achieve their goals.

Average Rating: 4.5/5.0

Total Reviews: 1,079

How Do G2 Users Rate AnyDesk?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Quality of Support: 8.8/10 (Category avg: 8.9/10)
  • Compliance: 8.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind AnyDesk?

Who Uses This Product?

  • Who Uses This: Software Engineer, Software Developer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 44% Small, 43% Medium

What Do G2 Reviewers Say About AnyDesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with AnyDesk, enjoying fast and efficient connections for remote support.
  • Users love the seamless remote access with AnyDesk, enabling effective collaboration and control over devices effortlessly.
  • Users value the smooth connectivity of AnyDesk, enabling quick and reliable remote access even on slower connections.
  • Users appreciate the easy access provided by AnyDesk, enabling seamless connectivity even on slower internet connections.
  • Users value the easy setup of AnyDesk, facilitating quick connections and efficient remote access for troubleshooting.
Cons
  • Users often face connection issues with AnyDesk, leading to frustrating slowdowns and unexpected disconnections.
  • Users experience remote access issues with connection timeouts and unreliable clipboard file transfers, impacting usability.
  • Users experience slow performance with AnyDesk, especially during connectivity, leading to frustrating delays and lags.
  • Users often experience slow connectivity, particularly during sessions with slower internet, affecting overall performance.
  • Users experience delay issues with AnyDesk, leading to frustratingly slow connections and connectivity concerns.

What Are Recent G2 Reviews of AnyDesk?

What Are G2 Users Discussing About AnyDesk?