It does everything you need or would want it to and then some.
The customer service team is outstanding. Rich was exceptionally knowledgeable during our initial integration, greatly smoothing the process. Later, Steffi became our primary contact; she is invariably available when not on a call and displays unwavering commitment. When I was desperate to launch a campaign and encountered troubleshooting difficulties, she selflessly dedicated five minutes—despite her impending school run—to help us go live, ultimately giving our campaign a 16‐hour head start. Review collected by and hosted on G2.com.
The only think i can fault is that there are different price points for better analytics but that is the same with most and Phonexa is cheap considering what it is capable off. Review collected by and hosted on G2.com.
Hi Adam,
Thank you so much for your kind review! We're so pleased you're having a positive experience with both the software and the support we provide. We are always keen to help and love to hear that our support has a big impact on your business!
I appreciate your point on the different price points for more advanced analytics. If you ever want to discuss those in more detail or delve into all the analytics tools that are already available to you, then please do not hesitate to let us know. I'm pleased that Phonexa gives you the flexibility to integrate with a variety of APIs - we also consider this to be a vital part of our platform that gives the power and control of integrations to our clients, as well as having an array of pre-built integrations to choose from.
Thank you so much again for your feedback, we truly appreciate it!
Kind regards,
Steffi Vipond
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
This review contains authentic analysis and has been reviewed by our team
Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
