Updated Aug 25, 2026

Best Customer Service Software

Customer support software enhances interactions across various channels, improving communication between customers and service agents. This software includes live chat tools, ticketing systems, and self-service portals, as well as appointment reminders, call center platforms, co-browsing tools, complaint management, and more.

Live chat software provides real-time support, offering quicker assistance. Ticketing systems track and organize interactions, improving issue resolution. Self-service portals enable users to solve problems independently, reducing support volume. Other customer service software types include customer education software, customer service automation software, and help desk software.

Key features encompass ticket management, knowledge bases, multi-channel support, automation, SLA management, and reporting tools. The benefits range from improved customer satisfaction and efficient query handling to increased agent productivity, consolidated communication channels, and automated workflows. By utilizing these platforms, businesses streamline support operations and enhance service quality.

Best Customer service software at a glance:

Best Help Desk Software: Zoho Desk
Best Live Chat Software: Salesforce Service Cloud
Best Customer Self-Service Software: Salesforce Service Cloud
Best Social Customer Service Software: Sprout Social

These software solutions are ranked using an algorithm that calculates customer satisfaction and market presence based on reviews from our user community. For more information, please check out G2’s Research Scoring Methodology.

Rank	Products	Rating	Reviews
1	Salesforce Service Cloud Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables... Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables...	4.4/5	8,462 1,332 in last year
2	Zendesk for Customer Service "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality... "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality...	4.3/5	7,112 498 in last year
3	Zoho Desk Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This... Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This...	4.4/5	8,031 1,116 in last year

Rank	Products	Rating	Reviews
1	Zendesk for Customer Service "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality... "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality...	4.3/5	7,112 498 in last year
2	Salesforce Service Cloud Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables... Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables...	4.4/5	8,462 1,332 in last year
3	Qualified Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and... Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and...	4.9/5	1,567 276 in last year

Rank	Products	Rating	Reviews
1	Zoho Desk Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This... Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This...	4.4/5	8,031 1,116 in last year
2	Zendesk for Customer Service "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality... "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality...	4.3/5	7,112 498 in last year
3	Salesforce Service Cloud Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables... Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables...	4.4/5	8,462 1,332 in last year

Rank	Products	Rating	Reviews
1	Sprout Social Sprout Social is a comprehensive social intelligence solution designed to turn insights into action to drive smarter, faster business impact. The... Sprout Social is a comprehensive social intelligence solution designed to turn insights into action to drive smarter, faster business impact. The...	4.4/5	6,881 2,020 in last year
2	Zoho Desk Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This... Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This...	4.4/5	8,031 1,116 in last year
3	Zendesk for Customer Service "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality... "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality...	4.3/5	7,112 498 in last year

Rank	Products	Rating	Reviews
1	ModMed At ModMed®, we empower our customers with an integrated, AI-powered suite of software and services designed to support the clinical, operational,... At ModMed®, we empower our customers with an integrated, AI-powered suite of software and services designed to support the clinical, operational,...	4.5/5	461 225 in last year
2	GReminders GReminders is the ONLY AI-powered end-to-end meeting management platform BUILT for Financial and Professional Services. Online scheduling built... GReminders is the ONLY AI-powered end-to-end meeting management platform BUILT for Financial and Professional Services. Online scheduling built...	4.6/5	762 221 in last year
3	GlossGenius GlossGenius is the appointment scheduling, payments, and marketing platform that's easy to run for businesses of any size. Whether you're a single-... GlossGenius is the appointment scheduling, payments, and marketing platform that's easy to run for businesses of any size. Whether you're a single-...	4.9/5	80 76 in last year

Best Help Desk Software

Best Live Chat Software

Best Customer Self-Service Software

Best Social Customer Service Software

Best Appointment Reminder Software

Best Call Center Infrastructure (CCI) Software

Best Client Onboarding Software

Best Co-Browsing Software

Best Complaint Management Software

Best Contact Center Software

Best Contact Center AI Observability Software

Best Contact Center Knowledge Base Software

Best Contact Center Outsourcing Service Providers

Best Contact Center Payments Software

Best Contact Center Quality Assurance Software

Best Contact Center Workforce Software

Best Conversational Support Software

Best Customer Communications Management Software

Best Customer Education Software

Best Customer Service Automation Software

Best Customer Success Software

Best Digital Customer Service Platforms

Best Enterprise Feedback Management Software

Best Experience Management Software

Best Feedback Analytics Software

Best Field Service Management Software

Best Multilingual Customer Support Software

Best Other Customer Service Software

Best Proactive Customer Retention Software

Best Proactive Notification Software

Best Remote Video Support Software

Best Speech Analytics Software

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Rank	Products	Rating	Reviews
1	RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video,... WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video,...	4.2/5	1,512 316 in last year
2	Aircall Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall... Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall...	4.4/5	1,680 282 in last year
3	Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of... Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of...	4.5/5	3,682 281 in last year

Rank	Products	Rating	Reviews
1	ChurnZero ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently,... ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently,...	4.7/5	1,630 145 in last year
2	Planhat Planhat is an agentic customer platform, built to give humans and AI agents the full context they need to drive exceptional customer outcomes.... Planhat is an agentic customer platform, built to give humans and AI agents the full context they need to drive exceptional customer outcomes....	4.5/5	964 102 in last year
3	Rocketlane Rocketlane is the only execution platform for professional services. For decades, PSA tools tracked the work — status, resources, financials — but... Rocketlane is the only execution platform for professional services. For decades, PSA tools tracked the work — status, resources, financials — but...	4.7/5	879 96 in last year

Rank	Products	Rating	Reviews
1	TeamViewer TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies... TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies...	4.5/5	4,213 588 in last year
2	Zoho Assist Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage... Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage...	4.7/5	752 198 in last year
3	Glia Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive... Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive...	4.8/5	90 4 in last year

Rank	Products	Rating	Reviews
1	Observe.AI Observe.AI is an advanced AI Agents platform specifically designed to enhance customer experience (CX) by enabling organizations to provide faster,... Observe.AI is an advanced AI Agents platform specifically designed to enhance customer experience (CX) by enabling organizations to provide faster,...	4.6/5	304 73 in last year
2	Cyara Platform Cyara is the AI trust company for customer experience. AI agents reason, decide, and act in your brand's name. They behave less like software you... Cyara is the AI trust company for customer experience. AI agents reason, decide, and act in your brand's name. They behave less like software you...	4.8/5	57 19 in last year
3	Wayfound Wayfound is the Agentic Success Platform. We go beyond basic dashboards, offering comprehensive AI agent supervision and intuitive supervision... Wayfound is the Agentic Success Platform. We go beyond basic dashboards, offering comprehensive AI agent supervision and intuitive supervision...	4.3/5	16 16 in last year

Rank	Products	Rating	Reviews
1	ExpertCallers ExpertCallers is a global provider of customer relationship management and contact center solutions, helping businesses build meaningful customer... ExpertCallers is a global provider of customer relationship management and contact center solutions, helping businesses build meaningful customer...	5/5	22 22 in last year
2	SupportYourApp SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX... SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX...	4.8/5	18 6 in last year
3	WOW24-7 WOW24-7 is redefining customer experience through its groundbreaking Experience Centers. By fusing human ingenuity with enterprise-grade AI,... WOW24-7 is redefining customer experience through its groundbreaking Experience Centers. By fusing human ingenuity with enterprise-grade AI,...	4.9/5	26 9 in last year

Rank	Products	Rating	Reviews
1	Absorb LMS Absorb is an agentic AI-powered learning platform designed to deliver results for all learners — employees, partners, and customers alike. With AI... Absorb is an agentic AI-powered learning platform designed to deliver results for all learners — employees, partners, and customers alike. With AI...	4.6/5	996 206 in last year
2	360Learning 360Learning is the AI-driven enterprise LMS that closes skills gaps by capturing internal expertise with collaborative learning Academies. Legacy... 360Learning is the AI-driven enterprise LMS that closes skills gaps by capturing internal expertise with collaborative learning Academies. Legacy...	4.6/5	654 129 in last year
3	Supademo Supademo is the agentic demo platform that helps teams sell, convert, support, and onboard faster. With Supademo, companies can create AI Demo... Supademo is the agentic demo platform that helps teams sell, convert, support, and onboard faster. With Supademo, companies can create AI Demo...	4.7/5	657 237 in last year

Rank	Products	Rating	Reviews
1	Service Hub Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling... Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling...	4.4/5	3,018 166 in last year
2	ChurnZero ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently,... ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently,...	4.7/5	1,630 145 in last year
3	Gainsight Customer Success Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to... Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to...	4.5/5	1,767 101 in last year

Rank	Products	Rating	Reviews
1	Birdeye Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and... Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and...	4.7/5	4,285 852 in last year
2	Reputation Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI... Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI...	4.5/5	2,469 96 in last year
3	Resonate CX Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to... Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to...	4.6/5	593 214 in last year

Rank	Products	Rating	Reviews
1	SurveyMonkey SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful... SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful...	4.4/5	24,043 928 in last year
2	Birdeye Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and... Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and...	4.7/5	4,285 852 in last year
3	Medallia Customer Experience Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences... Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences...	4.5/5	212 43 in last year

Rank	Products	Rating	Reviews
1	Salesforce Field Service... Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of... Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of...	4.3/5	1,254 292 in last year
2	Jobber Start Your Free Trial of Jobber - No Credit Card Required Run a more efficient, predictable service business with one system built for growing,... Start Your Free Trial of Jobber - No Credit Card Required Run a more efficient, predictable service business with one system built for growing,...	4.6/5	530 119 in last year
3	ServiceNow Field Service... ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through... ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through...	4.3/5	179 139 in last year

Rank	Products	Rating	Reviews
1	MightyCall MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based... MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based...	4.4/5	349 43 in last year
2	CDR Call Reporting for Cisco Variphy is the preferred analytics and management platform for Cisco Collaboration. Variphy provides all the functions you need in a single pane... Variphy is the preferred analytics and management platform for Cisco Collaboration. Variphy provides all the functions you need in a single pane...	4.8/5	85 15 in last year
3	Verizon Voice Call Back Verizons Voice Call Back (VCB) is a network based queue-management solution that allows callers to receive a call back holding their same place in... Verizons Voice Call Back (VCB) is a network based queue-management solution that allows callers to receive a call back holding their same place in...	4.4/5	14 0 in last year

Rank	Products	Rating	Reviews
1	Talkdesk Talkdesk provides a customer experience platform that helps organizations operate a human-AI hybrid workforce across service, sales, and support.... Talkdesk provides a customer experience platform that helps organizations operate a human-AI hybrid workforce across service, sales, and support....	4.4/5	2,605 140 in last year
2	Crowdin Crowdin is a leading AI-powered localization software for teams. Connect 700+ tools to translate your content. Create and manage all your... Crowdin is a leading AI-powered localization software for teams. Connect 700+ tools to translate your content. Create and manage all your...	4.4/5	759 140 in last year
3	BoldDesk BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines... BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines...	4.5/5	154 52 in last year

Rank	Products	Rating	Reviews
1	Genesys Cloud CX Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions... Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions...	4.4/5	1,580 107 in last year
2	RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video,... WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video,...	4.2/5	1,512 316 in last year
3	Dialpad Support Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents... Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents...	4.4/5	713 171 in last year

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