WOW24-7 Reviews & Provider Details

I appreciate WOW24-7 for offering high-quality customer service at an affordable price, which was a significant factor in our decision to engage with their services. Outsourcing to WOW24-7 has freed up a lot of my colleagues' time, allowing us to focus on more valuable business activities, which was a crucial solution for the time constraints we were facing in-house. Their high-quality communication and excellent speed in responding to customer inquiries have been instrumental in managing day-to-day customer service effectively. I value their friendly and professional account management, which ensures a seamless interaction with their team. Through WOW24-7, we implemented Gorgias, which has enhanced the transparency of our customer service operations, making it easier to escalate issues and run comprehensive reports. Overall, WOW24-7 has provided valuable solutions that have significantly improved our customer service management. Review collected by and hosted on G2.com.

Nothing really Review collected by and hosted on G2.com.

Their true partnership with our company. We meet regularly to ensure that the agents are aligned with our needs. Review collected by and hosted on G2.com.

There is nothing that I don't like at this time. Review collected by and hosted on G2.com.

WOW24-7 provides flexible service plan for our needs. Review collected by and hosted on G2.com.

WOW24-7 provides excellent service and continues to improve its service quality. Review collected by and hosted on G2.com.

Great communicators - they are very proactive - they were very easy to onboard with - they follow documented procedures very well Review collected by and hosted on G2.com.

I haven't found any major problems with this vendor. Review collected by and hosted on G2.com.

Flexible. Friendly. Good value for money.

Willing to really make a good service. Review collected by and hosted on G2.com.

The cost for Customer Service Agent speaking French could be more competitive Review collected by and hosted on G2.com.

I appreciate their reliable 24/7 support, proactive management, high-quality service, and dedication, which greatly enhance our customer satisfaction. Review collected by and hosted on G2.com.

While WOW24-7 excels in onboarding new agents, their off-boarding process needs improvement, as it has occasionally caused issues on our end. Otherwise, their service is excellent. Review collected by and hosted on G2.com.

They are professional and committed to our internal process. Review collected by and hosted on G2.com.

In the more than two years I've been working with them, I haven't had a single bad review. Even with changes in their staff, I've had no problems with the transition. Review collected by and hosted on G2.com.

What we like best about WOW24-7 is their genuine commitment to providing exceptional customer support with a human touch. Their team of dedicated individuals goes above and beyond to build personal connections with customers, fostering trust and loyalty. This human element sets them apart from automated systems, making interactions feel authentic and meaningful. Additionally, their scalability, efficiency, and round-the-clock availability ensure that our support needs are met promptly and effectively, contributing to a positive overall experience. Review collected by and hosted on G2.com.

As a team, there's honestly very little we dislike about WOW24-7. Despite English not being their native language, any occasional language-related misunderstandings are rare and don't overshadow the overwhelmingly positive experience they provide. Overall, WOW24-7 consistently delivers exceptional support, and any minor issues are easily outweighed by their dedication, efficiency, and genuine human connection. Review collected by and hosted on G2.com.

Organization and availability: they are fast in repling every time you need help. Moreover, recruiting process is fast. Review collected by and hosted on G2.com.

Sometimes the recruiting process isn't super flexible. Review collected by and hosted on G2.com.

Very flexible, and willing to cover urgent matters. Review collected by and hosted on G2.com.

Our software is quite complex, and what could have benefitted the collaboration further would have been more proactive learning on our platform. Review collected by and hosted on G2.com.