CDR Call Reporting for Cisco Reviews & Product Details

We explored various reporting options for our Cisco system, including the built-in reporting features, but none of them met our needs as effectively as Variphy. From the beginning, we faced challenges with the native Cisco tools—they were limited in flexibility and often required more time to navigate than we could afford.

In contrast, Variphy stands out for its user-friendly interface, making it incredibly easy to build custom reports tailored to our specific requirements. The process of investigating call logs has become significantly more straightforward, allowing us to quickly analyze data without getting bogged down by complicated processes.

Moreover, the support team at Variphy has been exceptional. They are responsive and knowledgeable, always ready to assist us with any questions or concerns we have. This level of support has truly enhanced our experience, making the transition to using Variphy seamless. Overall, we couldn't be happier with our decision to switch, as Variphy has proven to be an invaluable tool for our reporting needs. Review collected by and hosted on G2.com.

We've thoroughly evaluated Variphy and, so far, we have not identified any aspects that we dislike. Review collected by and hosted on G2.com.

Cisco's base CDR for CUCM is essentially useless. Variphy allows me to sift through call records quickly and efficiently to track down problem reports. When tickets come in and the end user hasn't provided enough information, Variphy helps me fill in the gaps to figure out the who, when and where. Alerting and scheduled reporting helps some of my teams stay on top of performance of their locations, agents, and marketing campaigns. It's also really helpful to have remote phone control and wallboard features right in the same product. Support team is US-based and very responsive. Review collected by and hosted on G2.com.

Sometimes queries can take a while to run. I have run into some perplexing bugs that required support from Variphy's engineers. Review collected by and hosted on G2.com.

I love that we can keep our data for years and be able to go back and find the info we need when it's needed. Our clients love that we are able to help them do this. Also love the reporting we can do to dashboards from CCX. Also variphy staff is always helpful. Love the support we get. Jim and Matt are rock stars. Review collected by and hosted on G2.com.

We need a way to cancel reports that are running in case we want to stop it and re-run/ change things. But otherwise product works great. Review collected by and hosted on G2.com.

I’ve been using CDR Call Reporting for a while now, and I can confidently say it’s an outstanding system. The platform offers a wide variety of widgets and dashboard options, allowing you to customize reports exactly how you need them—whether you want something simple and straightforward or a more complex, detailed analysis.

The customer support team has been excellent every time I’ve reached out. They’re responsive, knowledgeable, and always eager to help. On top of that, the abundance of webinars and thorough documentation available makes it easy to find answers and even resolve issues on your own before contacting support.

Overall, CDR Call Reporting is a great product—powerful, flexible, and backed by a team that truly cares about its users. Highly recommend! Review collected by and hosted on G2.com.

I personally have not encountered any downsides using CDR Call Reporting for Cisco. Review collected by and hosted on G2.com.

The Variphy CDR product is intuitive and feature rich. I like the ability to use canned reports, customize my own reports and even save just a quick search as a future report. Scheduling, notifications AD integration, and several of the other "must have" items keep this application as a standard by which I gauge other applications.

Customer service is outstanding!!! My account rep is the best!

Support is rock solid; polite, prompt, professional... these guys really are some of the best to work with.

Updates are at regular intervals and easily applied either on your own or with Variphy assistance. Review collected by and hosted on G2.com.

I have made the server choke up a few times too many, but it's self induced. There really is nothing to complain about except the fact that Packaged Contact Center Enterprise is NOT supported.

Despite that I use the application daily. Review collected by and hosted on G2.com.

The support for the product is great. I can call them and expect the issue to be worked on, if not resolved that same day. The product gives me the results I am looking for quickly and I have never had an issue with the product in all the years I've used it. Review collected by and hosted on G2.com.

Trying to get the reports to look that way I want them to look can be a bit tricky in my opinion, although I haven't really looked into it much because I'm really just looking for the data, not how it looks. The data seems to be spot on. Review collected by and hosted on G2.com.

This is a great tool to use when trying to locate calls for troubleshooting and easy to understand. We use this to verify call statistics as well as locate calls that have been reported with an issue.

This is a great tool for admin use.

Any time we have had an issue or a question we have had great customer support. Fast response and with quick resolution. Review collected by and hosted on G2.com.

We have not had any issues with our CDR reporting. It has worked for us since day one and we have no dislikes Review collected by and hosted on G2.com.

We are able to promptly look into any reported issues or generate customized reports for a department's hunt groups.

Platform management & lifecycle is very easy to use, documentation is direct and clear and support is responsive and amazing! Review collected by and hosted on G2.com.

Cradle to grave presentation has room for improvement, could lend to better interpretation by leadership Review collected by and hosted on G2.com.

I find Variphy quick and relatively easy to use. The information is presented clearly and allows refinement of troubleshooting steps to identify and resolve issues. Another superior feature of Variphy is the Customer Support. We have experienced same day service for almost every issue encountered. And the engineers who respond are extremenly knowledgeable about the product. I would love to have all our vendors provide this level of support! Review collected by and hosted on G2.com.

Since moving to Cisco Jabber softphones, there is no way to remotely control the phone devices as with the Cisco hardware phones. Review collected by and hosted on G2.com.

I appreciate how straightforward the service is to use, and I’ve noticed that our users depend on it quite a bit. Review collected by and hosted on G2.com.

We frequently have to restart our service because it often becomes unresponsive when several people attempt to run reports simultaneously. Review collected by and hosted on G2.com.