# CDR Call Reporting for Cisco Reviews **Vendor:** Variphy **Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service) **Average Rating:** 4.8/5.0 **Total Reviews:** 84 ## About CDR Call Reporting for Cisco Variphy is the preferred analytics and management platform for Cisco Collaboration. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Discover what’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Cloud - Remote Phone Control, Macros, & Broadcast - Change Management & As-Built Reporting - DN & DID Inventory Management - Enhanced Consulting Services ## CDR Call Reporting for Cisco Reviews ### 1. Variphy Makes Reporting Effortless and Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Justin F. | Vice President/Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about CDR Call Reporting for Cisco?** We explored various reporting options for our Cisco system, including the built-in reporting features, but none of them met our needs as effectively as Variphy. From the beginning, we faced challenges with the native Cisco tools—they were limited in flexibility and often required more time to navigate than we could afford. In contrast, Variphy stands out for its user-friendly interface, making it incredibly easy to build custom reports tailored to our specific requirements. The process of investigating call logs has become significantly more straightforward, allowing us to quickly analyze data without getting bogged down by complicated processes. Moreover, the support team at Variphy has been exceptional. They are responsive and knowledgeable, always ready to assist us with any questions or concerns we have. This level of support has truly enhanced our experience, making the transition to using Variphy seamless. Overall, we couldn't be happier with our decision to switch, as Variphy has proven to be an invaluable tool for our reporting needs. **What do you dislike about CDR Call Reporting for Cisco?** We've thoroughly evaluated Variphy and, so far, we have not identified any aspects that we dislike. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Variphy CDR was originally adopted as a reporting tool for our contact center, providing us with essential data to assess our operations. As our needs evolved, we expanded its use to deliver more granular insights into agent performance and call metrics, allowing us to track key performance indicators effectively. This has enabled us to identify trends, optimize workflows, and enhance overall service quality. Moreover, we have extended the application of Variphy CDR beyond the contact center, incorporating it into our reporting processes for various internal departments. This integration has facilitated a more comprehensive view of our organizational performance. The CDR reporting function has played a critical role in these advancements, enabling us to generate detailed reports that would have otherwise been challenging to create. Through this system, we have significantly improved our data analysis capabilities and decision-making processes. ### 2. Simple, Insightful CDR Reports and a Best-in-Class Variphy Account Team **Rating:** 5.0/5.0 stars **Reviewed by:** Richard L. | Principal Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about CDR Call Reporting for Cisco?** Variphy is exceptionally easy to deploy, and its CDR Call Reporting provides meaningful insight into call performance and troubleshooting—capabilities not natively available in CUCM. This delivers significant time savings for both our internal teams and our customers, allowing them to focus on higher‑value initiatives. We have been strong advocates for Variphy for over a decade (throughout my entire CUCM career). It remains one of the few solutions that consistently sells itself and is supported by an account team that is truly best‑in‑class. Our joint engagements are typically straightforward: we initiate a Variphy POC/POV, complete the installation, and collaborate with the customer to build a few reports aligned to their specific business challenges. Customers test, are highly satisfied, and promptly request quotes followed by a purchase order. We recently migrated internally to Webex Calling and will be testing with Variphy and will update reviews once we do. The Variphy account team is consistently responsive, highly knowledgeable, and instrumental in helping our customers quickly integrate with CUCM and/or Webex Calling. Their partnership and support are truly invaluable. **What do you dislike about CDR Call Reporting for Cisco?** have no concerns with the current CDR reporting capabilities—everything continues to perform exceptionally well. Please keep up the outstanding work, Variphy. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** For both our team and our customers, Variphy delivers an intuitive, easy‑to‑use interface that provides insight far beyond basic call‑quality metrics. For example, its reporting capabilities allow us to identify underutilized phones and DIDs, helping organizations reduce unnecessary hardware and eliminate excess telecom inventory—leading directly to measurable cost savings. Many of us are facing the same challenge of achieving more with fewer resources, and Variphy meaningfully supports that goal. ### 3. Essential Tool for Efficient Call Tracking and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathon A. | Voice Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about CDR Call Reporting for Cisco?** Cisco's base CDR for CUCM is essentially useless. Variphy allows me to sift through call records quickly and efficiently to track down problem reports. When tickets come in and the end user hasn't provided enough information, Variphy helps me fill in the gaps to figure out the who, when and where. Alerting and scheduled reporting helps some of my teams stay on top of performance of their locations, agents, and marketing campaigns. It's also really helpful to have remote phone control and wallboard features right in the same product. Support team is US-based and very responsive. **What do you dislike about CDR Call Reporting for Cisco?** Sometimes queries can take a while to run. I have run into some perplexing bugs that required support from Variphy's engineers. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** It provides visibility into our call volumes and distribution, allowing better forecasting and staffing. Alerting on 911 calls helps us with compliance of Kari's Law. Wallboards help managers stay on top of heavy volumes in our queues. Dashboards show us at a glance if there are routing or connection aberrations. ### 4. Variphy Helped Diagnose and Resolve Call Leg Consumption Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about CDR Call Reporting for Cisco?** The CDR Call Reports makes identifying call issues, such as abnormal cause codes and unnecessary call leg usage fast and straightforward, saving significant troubleshooting time for our team. **What do you dislike about CDR Call Reporting for Cisco?** Some of the more advanced features and reports have a learning curve, but Variphy’s documentation and support make it easy to get up to speed **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Variphy’s System Engineer Jim Scholtens—helped us identify issues within our Call Manager by pinpointing the cause codes impacting our phones using the Variphy “Top 10 Abnormal Cause Codes” template. This analysis revealed calls using the Unallocated (Unassigned) Number cause code, which were unnecessarily consuming call legs. After opening a support ticket, Jim went above and beyond by providing the necessary details, scheduling a working session with us, and guiding us through the system setup. He also showed us how to effectively use Variphy for ongoing analysis and troubleshooting. ### 5. Easy Cisco Call Reporting with Responsive Support and Strong Self-Help Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Nick V. | IT Architect, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about CDR Call Reporting for Cisco?** Variphy CDR Call Reporting for Cisco makes it easy to run queries for discovery and to troubleshoot issues. It also simplifies setting up reports for departments that need to understand call volumes and see the supporting details. Customer Support is very responsive and helpful, and the Knowledge Base plus on-demand videos provide the information needed to set up and use the product effectively. On the UCCX side, we’ve been able to eliminate the need for CUIC dashboards and reports. **What do you dislike about CDR Call Reporting for Cisco?** There isn’t much to dislike about this product. I can’t imagine trying to run normal telephony operations without something like Variphy. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Variphy CDR Call Reporting makes it easy for us to provide the information to the departments that request it. Internally, it also helps with discovery by letting us track down patterns when there are telephony issues. ### 6. Reliable Data Storage, But Needs Report Cancellation Feature **Rating:** 5.0/5.0 stars **Reviewed by:** Eric G. | MS - Team Lead of Collaboration, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about CDR Call Reporting for Cisco?** I love that we can keep our data for years and be able to go back and find the info we need when it's needed. Our clients love that we are able to help them do this. Also love the reporting we can do to dashboards from CCX. Also variphy staff is always helpful. Love the support we get. Jim and Matt are rock stars. **What do you dislike about CDR Call Reporting for Cisco?** We need a way to cancel reports that are running in case we want to stop it and re-run/ change things. But otherwise product works great. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Allowing us to have data that we need for our CCX as well as all our stores and the ability to go back and find calls months later for HR. ### 7. Variphy Delivers: Fast Deployment, Clear Cradle-to-Grave Reporting, Cloud Path **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about CDR Call Reporting for Cisco?** I have been a proponent of Variphy for years now and they always deliver what they say. I like the way that we can quickly deploy the offering to show value to customers and prove the product does what we say. Cradle to grave reporting has helped my customers out more than once when there was a "he said/she said" dispute. The tool clearly was able to point to who hung up and that eliminated confusion for the customer. Variphy also has a path from prem to cloud, which is a must today. Last, but not least the Variphy team is always there to jump in and help no matter the ask. **What do you dislike about CDR Call Reporting for Cisco?** I can't say there is anything that I dislike about the product, it just works. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** It gives a clear and concise report who the number of calls we are getting, but more importantly it shows all legs of the call. This is important when customer service is at the root of your business. Hiccups happen, but for us to be able to pull a report to say the customers phone lost connect and we didn't hang up on them is huge. ### 8. Outstanding Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CDR Call Reporting for Cisco?** I’ve been using CDR Call Reporting for a while now, and I can confidently say it’s an outstanding system. The platform offers a wide variety of widgets and dashboard options, allowing you to customize reports exactly how you need them—whether you want something simple and straightforward or a more complex, detailed analysis. The customer support team has been excellent every time I’ve reached out. They’re responsive, knowledgeable, and always eager to help. On top of that, the abundance of webinars and thorough documentation available makes it easy to find answers and even resolve issues on your own before contacting support. Overall, CDR Call Reporting is a great product—powerful, flexible, and backed by a team that truly cares about its users. Highly recommend! **What do you dislike about CDR Call Reporting for Cisco?** I personally have not encountered any downsides using CDR Call Reporting for Cisco. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** CDR Call Reporting has benefited both myself and our organization by providing clear, detailed insights into our call traffic. The system delivers information quickly and efficiently, allowing us to monitor activity, identify trends, and make data-driven decisions in a timely manner. ### 9. Variphy Is Worth the Investment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about CDR Call Reporting for Cisco?** I rely heavily on Variphy CDR Call Reporting because it gives me complete control over building custom reports and dashboards that fit exactly what my team needs. The real-time alerting has been crucial for our operations—when critical situations arise, especially for emergency response teams, we get immediate notifications via email so we can act fast. After trying other products, I can honestly say this is the best solution I've found—it's powerful yet easy to use, extremely dependable, and whenever I need help, their support team is quick to respond and really knows their stuff. **What do you dislike about CDR Call Reporting for Cisco?** That it's not free! :) Cost is always a factor in purchases, but Variphy needs to do R&D and grow, so I get it. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Scheduled reports and real time alerting are the two big features that every collab engineer needs and Variphy knocks it out of the park. ### 10. Top Shelf Software with 5 Star support **Rating:** 5.0/5.0 stars **Reviewed by:** Scott G. | Telecom, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about CDR Call Reporting for Cisco?** The Variphy CDR product is intuitive and feature rich. I like the ability to use canned reports, customize my own reports and even save just a quick search as a future report. Scheduling, notifications AD integration, and several of the other "must have" items keep this application as a standard by which I gauge other applications. Customer service is outstanding!!! My account rep is the best! Support is rock solid; polite, prompt, professional... these guys really are some of the best to work with. Updates are at regular intervals and easily applied either on your own or with Variphy assistance. **What do you dislike about CDR Call Reporting for Cisco?** I have made the server choke up a few times too many, but it's self induced. There really is nothing to complain about except the fact that Packaged Contact Center Enterprise is NOT supported. Despite that I use the application daily. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Where did the call go? Who hung up? Are my remote workers working? This is a complete CDR solution providing real time analytics as well as historical data and after the fact detective work. ### 11. Variphy Call Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Joe H. | Technology Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about CDR Call Reporting for Cisco?** The support for the product is great. I can call them and expect the issue to be worked on, if not resolved that same day. The product gives me the results I am looking for quickly and I have never had an issue with the product in all the years I've used it. **What do you dislike about CDR Call Reporting for Cisco?** Trying to get the reports to look that way I want them to look can be a bit tricky in my opinion, although I haven't really looked into it much because I'm really just looking for the data, not how it looks. The data seems to be spot on. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** I am able to quickly look at how many calls a callcenter queue has gotten in or how many calls came in on a weekend for someone. This helps us determine is we are putting resources at places that don't really need them or if too little resources are being used in a certain place. ### 12. Easy product to use with a great knowledge base and support **Rating:** 5.0/5.0 stars **Reviewed by:** Jack S. | Senior Voice Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about CDR Call Reporting for Cisco?** This is a great tool to use when trying to locate calls for troubleshooting and easy to understand. We use this to verify call statistics as well as locate calls that have been reported with an issue. This is a great tool for admin use. Any time we have had an issue or a question we have had great customer support. Fast response and with quick resolution. **What do you dislike about CDR Call Reporting for Cisco?** We have not had any issues with our CDR reporting. It has worked for us since day one and we have no dislikes **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** We use this to locate inbound or outbound calls that have failed. This will let us know if the call reached our system and if so where did the call terminate giving us a location of the issue within our VOIP system. ### 13. Great for Issue Tracking, Custom Reports, & UCCX Department Reporting, but C2G could use improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about CDR Call Reporting for Cisco?** We are able to promptly look into any reported issues or generate customized reports for a department's hunt groups. Platform management & lifecycle is very easy to use, documentation is direct and clear and support is responsive and amazing! **What do you dislike about CDR Call Reporting for Cisco?** Cradle to grave presentation has room for improvement, could lend to better interpretation by leadership **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** This tool offers reliable storage and retrieval of historical call detail records, which helps meet corporate integrity requirements. It is an excellent resource for administrators, making troubleshooting easier and enabling them to provide supporting documentation when needed. The platform also delivers comprehensive reporting, including both standard and custom reports for different departments. Additionally, its live dashboards give clear visibility into the current state of department queues, allowing teams to quickly see if any action is required. ### 14. Variphy VERY Useful Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Lou C. | Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about CDR Call Reporting for Cisco?** I find Variphy quick and relatively easy to use. The information is presented clearly and allows refinement of troubleshooting steps to identify and resolve issues. Another superior feature of Variphy is the Customer Support. We have experienced same day service for almost every issue encountered. And the engineers who respond are extremenly knowledgeable about the product. I would love to have all our vendors provide this level of support! **What do you dislike about CDR Call Reporting for Cisco?** Since moving to Cisco Jabber softphones, there is no way to remotely control the phone devices as with the Cisco hardware phones. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Variphy provides rapid access to call visibility for identification of call path and routing. When problems are reported, I ask for time and the phone numbers involved and can get very rapid output to find call history. Probably the most used analysis tool we have. ### 15. Easy Navigation Between Widgets and Reports for Managing Daily Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about CDR Call Reporting for Cisco?** I’m able to navigate easily between the widgets and the reports, which gives me the data I need to manage the team’s daily workflow. **What do you dislike about CDR Call Reporting for Cisco?** It took me a little time to become competent with the reporting tools, and I did need assistance from their team at first. However, once I spent some time playing around with it, everything became a lot easier to use. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** We weren’t able to generate a specific report with our previous reporting solution. This product made it possible for us to pull all the data we needed and get the report we were looking for. ### 16. User-Friendly and Essential, But Struggles with Heavy Reporting Loads **Rating:** 3.5/5.0 stars **Reviewed by:** Garrett M. | Unified Communications Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about CDR Call Reporting for Cisco?** I appreciate how straightforward the service is to use, and I’ve noticed that our users depend on it quite a bit. **What do you dislike about CDR Call Reporting for Cisco?** We frequently have to restart our service because it often becomes unresponsive when several people attempt to run reports simultaneously. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** This tool assists our users in gauging how responsive their workers are and how effectively they function as a team. Additionally, it highlights areas that require improvement. ### 17. Support was a breath of fresh air **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about CDR Call Reporting for Cisco?** Rather than manually exporting CDR's from CUCM and reviewing in excel, Variphy ingests the data and provides reports quickly. Ad hoc reports are also easy to track call sources quickly. Widgets are helpful for leadership to see averages. Support is top notch. I'm not exaggerating when I say I submitted a ticket, had a webex invite and resolution within less than 20 min. I dont expect that every time, but it was very refreshing. Server upgrades are painless, well documented process, and are quick to apply. **What do you dislike about CDR Call Reporting for Cisco?** I guess if i were to suggest an improvement, it would be the ability to save a default search criteria for manual searching. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** We used to have to manually export CDR's from CUCM into excel and search on the data we wanted. Variphy eliminates that. ### 18. Great for Inventory & Call Analytics, But Needs Frequent Server Resets **Rating:** 5.0/5.0 stars **Reviewed by:** Kinyon C. | Unified Communications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about CDR Call Reporting for Cisco?** This tool is excellent for keeping track of inventory and monitoring all call analytics. It has made managing these tasks much easier for me. **What do you dislike about CDR Call Reporting for Cisco?** We find ourselves needing to restart the Variphy server about every three weeks in order to maintain the product's functionality. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** This product makes it easy to trace calls, provides analytic reports, and allows for the creation of hunt pilot dashboards. ### 19. Variphy has everything you need! **Rating:** 5.0/5.0 stars **Reviewed by:** Ruben G. | Telecom Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about CDR Call Reporting for Cisco?** Variphy has everything you need in one place from managing your DIDs, Running reports, to being able to manage phones to troubleshoot. Their engineers are awesome and always deliver when you have a problem. One of the things I love about Variphy is that they are constanly improving and adding new features to their product. I have no complaints overall extremly satisifed with the product. **What do you dislike about CDR Call Reporting for Cisco?** I have not encountered any downside yet. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** They handle our DIDs and supply us with call analytics. ### 20. Report Genius **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent V. | Director of IS, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about CDR Call Reporting for Cisco?** Fairly easy to navigate and the ability to type and search for categories. **What do you dislike about CDR Call Reporting for Cisco?** I wish I can save a history report as a scheduled report. After performing a history search and getting the info I need. I would like to save that reports in Reports and then create a scheduled report from that initial search **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** The Cisco CAR reporting is horrible and a waste of time for executive report request. Variphy affords me the ability to easily get details of specific calls. ### 21. Variphy Call Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Gage G. | Telecom Admin, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about CDR Call Reporting for Cisco?** Variphy has been an excellent company to work with for pulling CDR records. Not only is the customer support great to work with, but the product they offer has been extremely helpful to our company operations. **What do you dislike about CDR Call Reporting for Cisco?** I do not have any complaints about CDR Call Reporting for Cisco **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** CDR Call Reporting has been able to investigate issues that our customers have had. ### 22. Customer Service and Superb Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about CDR Call Reporting for Cisco?** The ease of use and ability to extract exactly the information you need compared to other tools. In the past with other solutions our department would need to pull reports for our User's, but with Variphy our User's are able to create and run their own reports - easing the load on us. The Customer Service I have experienced with Variphy is also second to none. **What do you dislike about CDR Call Reporting for Cisco?** I have not encountered any downsides at this point. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Detailed reporting for our Organization's call volumes. ### 23. Works Well with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about CDR Call Reporting for Cisco?** Works well and the support is excellent. **What do you dislike about CDR Call Reporting for Cisco?** Well it's not free but then again no one else is either. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** We needed a wallboard solution that integrated with our Cisco UCCX platform. ### 24. Variphy G2 Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about CDR Call Reporting for Cisco?** There are minimal issues with Variphy when trying to verify call records and date and times of calls in the environment. The interface is user friendly and regular operation of the GUI is easy to understand **What do you dislike about CDR Call Reporting for Cisco?** Honestly haven't had many issues with CDR. One thing might be the refresh rate of the screen when remote controlling a phone, but otherwise not much. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** If there are any discrepancies or audits that need to be addressed, CDR allows us to go back and view whether or not calls were made and when they occurred. This information is used to generate reports at the request of individuals as well as aid us in issues that occur when calls are not being placed correctly or being completed properly. ### 25. User friendly experience **Rating:** 4.5/5.0 stars **Reviewed by:** Belkis G. | Service Desk Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about CDR Call Reporting for Cisco?** The graphical environment is pleasant. I like that Variphy integrates directly with our call manager, we do not have to introduce manually any records as I did with other platforms. The easy way to create, show and share information approachable and clear for our clients. And of course, the customer support it's fantastic. **What do you dislike about CDR Call Reporting for Cisco?** I think the inicial configuration it is a bit complicated. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** It helps us monitor how our communication resources are used, preventing misuse and allowing us to trace specific calls when needed. ### 26. Variphy and the Ninja support team have been great! **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan T. | Sr. Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about CDR Call Reporting for Cisco?** CDR reporting for our CUCM environment has been a great tool to help streamline call accounting for our organization. It provides easy to read and interpret reports that our Human Resources and IT departments rely upon. Variphy's Ninja support team provides quick and reliable results to any request or issues that we run into. **What do you dislike about CDR Call Reporting for Cisco?** I haven't really ran into any downsides yet. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** We can track how many calls are coming into each department and how those calls are handled by our agents. ### 27. Easy-to-Build Dashboards, But Needs More Widget Options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about CDR Call Reporting for Cisco?** The dashboards are helpful for our supervisors and users. Dashboards are quick and easy to build and deploy. **What do you dislike about CDR Call Reporting for Cisco?** I would like to have more options when creating widgets on the dashboards. The UCCX system has additional options within their in system reporting that I would like to see in Variphy **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** We primarily use the system for supervisor and user dashboards. Loading up several widgets with useful each to view data. ### 28. Nice Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Erin S. | Digital Workspace Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about CDR Call Reporting for Cisco?** Ease of use. It's a simplified tool that is easy to use and setup. Setting up alerts and reports to automatically send is very handy too. Tool requires very little maintenance. Their customer support is always very responsive and helpful. **What do you dislike about CDR Call Reporting for Cisco?** The analytics break down for a calls could be a bit better. We also use Splunk Cisco CDR Reporting and it shows all call legs on the initial screen. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** It has always helped with call tracing research. The reporting helps our associates with Hunt Group activity. ### 29. Variphy is my jam **Rating:** 5.0/5.0 stars **Reviewed by:** Brad M. | Network Admin, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about CDR Call Reporting for Cisco?** I have real-world value since purchasing the product; using data to assist troubleshooting, collecting evidence for the source of a problem, a simple enough interface for the helpdesk and other teams outside Telecom to use. We have been able to pinpoint issues with the SIP Trunk provider giving us confidence of a root cause. **What do you dislike about CDR Call Reporting for Cisco?** ........................................ **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** using data to assist troubleshooting, collecting evidence for the source of a problem ### 30. Information Systems Manager **Rating:** 4.5/5.0 stars **Reviewed by:** T I. | Infomation Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about CDR Call Reporting for Cisco?** It is very easy to use for the most part, and it just works **What do you dislike about CDR Call Reporting for Cisco?** The upgrade process requires you to reach out to support **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Ability to pull the call logs for our Cisco phone system if needed. ### 31. Variphy for Cisco Call Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Tom M. | Senior Manager, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about CDR Call Reporting for Cisco?** The number of various reports that you can run and the ability to schedule them to be generated and sent automatically is very helpful. **What do you dislike about CDR Call Reporting for Cisco?** I cannot think of anything I don't like about it. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Allows automatic reports to be generated and distributed to clients. Save staff time from repetitive work like generating reports. ### 32. Excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about CDR Call Reporting for Cisco?** All of the customer support team are extremely helpful and super prompt to respond, whether to a simple reporting question or to the rare technical issue. The overall stability of the product, along with the weekly webinars, and very good online knowledge base help to keep the support calls, and support costs, to a minimum. **What do you dislike about CDR Call Reporting for Cisco?** Not a knock on the product per se, but the volume and formatting of CDR attributes in the Cisco UCM environment make it difficult to allow reporting self-service for many business users. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** CDR Call Reporting is used in our organization for compliance reporting, technology adoption and utilization reporting, and internal investigative reporting. This allows us to not only support our customer service organizations, but also to assist with strategic planning for telecom initiatives. ### 33. Variphy Call Analytics Reporting - Best CDR Reporting tool for Cisco UC Environments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about CDR Call Reporting for Cisco?** One of the functions that we used daily is running dashboards for each of our offices. It is seamlessly setting up and sharing each of the dashboards with users. Also their support team is knowledgeable and responsive. **What do you dislike about CDR Call Reporting for Cisco?** At the moment there is nothing we dislike about the product. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** It provides an insight into our daily call volumes. ### 34. Variphy customer support is one of the best I have worked with. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about CDR Call Reporting for Cisco?** The Variphy software has some of the best information gathering capabilities from the Cisco UC environment that I have used. I can pull just about any information in Variphy, from Call reports and configuration details. The software is very easy to use. **What do you dislike about CDR Call Reporting for Cisco?** I have not found anything that comes to mind on disliking this software. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** I am able to pull reports on SIP usage and traffic. We really like the flexibility that Variphy gives on what reports we can run and to manipulate the data in various ways. ### 35. Variphy is the answer to Cisco call reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about CDR Call Reporting for Cisco?** The best thing about Cisco CDR call reporting is how thoroughly detailed the reporting is. There are statistics for anything I can imagine we'd need. **What do you dislike about CDR Call Reporting for Cisco?** Cisco reporting on its own leaves much to be desired so that's where Variphy comes in and saves the day. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Our organization needs to track employee metrics for productivity, cost analysis, security concerns, compliance and more. Without effective call reporting there would be know way of answering the questions our management staff need to know. ### 36. Variphy Engineer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Chadwick H. | Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about CDR Call Reporting for Cisco?** Best part is once you create a template you can use that for reporting anytime. Our users run weekly, monthly reports out of Variphy and it provides great information for their call center. **What do you dislike about CDR Call Reporting for Cisco?** I have no complaints. Its easy to management for the most part and Variphy support has always been a good experience. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Call Center reports is our biggest use and our compliance department has found Variphy to be useful to them. ### 37. It has met our needs for all of our different type requests **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CDR Call Reporting for Cisco?** With very little time setting up we can create any type of report requested. **What do you dislike about CDR Call Reporting for Cisco?** Much more powerful than our last product and took longer to figure things out, that is a me problem not a product problem **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** It has helped detect when there were people trying to break into our voicemail system ### 38. Excellent Product with Excellent Engineers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about CDR Call Reporting for Cisco?** The product captures all the data points we could want regarding Call Reporting, plus extras. **What do you dislike about CDR Call Reporting for Cisco?** I have not found any downsides to the product. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Call reporting and logging data analytics that allow us to report stats. ### 39. Great Call Details, But Miss the Old Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about CDR Call Reporting for Cisco?** Provides call detail needed for troubleshooting. **What do you dislike about CDR Call Reporting for Cisco?** Prefer the older interface to our recently upgraded version. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** When a call arrives and the path traversed to reach a user. Where the call ends or transfers helps to troubleshoot call discrepancies. ### 40. Setting up reports is very easy and flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about CDR Call Reporting for Cisco?** Working with the specialist from G2 was amazing. Once we talked through what I was looking for, creating the report for WHAT I NEEDED was done very quickly. **What do you dislike about CDR Call Reporting for Cisco?** The very initial set-up is not intuitive. Once a specialist shows you how to do it, it makes total sense - the first step is just a little wonky. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Since we did not have a call reporting solution in place, using the CDR Call Reporting for Cisco was beneficial on a number of fronts. We learned if we have capacity as a group. We learned what representatives have longer calls than others, and, since we are a Hybrid call center, we finally got reporting on outbound calls (our previous solution was only for the Inbound ACD group). ### 41. Innovation and stellar reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Ramiro R. | Principal Engineer Voice, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about CDR Call Reporting for Cisco?** With CDR Call Reporting, the organization is aware of key events as they happen. We are alerted when time matters for first responder groups to react to critical life safety events. Along with our paging solution, we are able to send email notifications issues occur at a facility. For instance if an evacuation event was to occur, then email notifications are sent to key personnel and once the event is cleared via dialing to the paging system, an all clear notification occurs. CDR Call Reporting gives us more than just call stat reporting. We also find that creating reports are fairly intuitive and easy to produce. The different export methods also allows for data manipulation for further analysis. Our schedule reports run daily, weekly and monthly which is great for our end users to have visibility to their departmental use of phone utilization. **What do you dislike about CDR Call Reporting for Cisco?** The least helpful of the reporting tool is the yearly renewal. I would like to see if there can be multi year support. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Relative real-time reporting of trigger extensions that are assigned to address shelter in place or life safety significant. ### 42. CYA and Lower Meantime to Innocence w/ Variphy CDR **Rating:** 5.0/5.0 stars **Reviewed by:** Drew H. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about CDR Call Reporting for Cisco?** This platform is very easy to use, doesn't require deep Cisco voice engineering certification to navigate. The variety of report output file types makes my job so much simpler when providing managers/leadership with the data they need to make informed decisions about the business. **What do you dislike about CDR Call Reporting for Cisco?** I truly don't have anything negative to say about this product. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** CDR Call Reporting for Cisco provides concrete evidence of call activity to reinforce confidence in my teams ability to deliver an optimal end user experience. It empowers the business leaders within our organization to adjust workflows and staffing to align with business goals. ### 43. Completes the Call Analytics Where Cisco Falls Short. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy S. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2018 **What do you like best about CDR Call Reporting for Cisco?** I have nothing but good things to say about Variphy. Good Customer support and if you have questions or concerns they address them promptly. Upgrades are fairly simple and can be done during the day unless you have users actively using it during the day. **What do you dislike about CDR Call Reporting for Cisco?** Wish they had a live view of Hunt Group Logged in Users (they told me they are looking into it) UPDATE! The above is now delivered! Some refinement on the Live Hunt Group Logged in Users could make it better but hey they delivered!! **Recommendations to others considering CDR Call Reporting for Cisco:** Let the bosses know that this is the software they need to get the reports they want out of Cisco. Remember to setup the scheduled reports so the Managers / Supervisors can get monthly or weekly reports on the calls coming to thier department and adjust staff accordingly. It helped our Parts department adjust staff to come in or be available when customers actually call. Work with Support after install to get the most out of the product as there are things to this day that could be tweeked and tuned to make it better for me and my users. Trust me you are going to love this product. doesn't take that much to get it going and once you do you will wonder how you ever lived without it. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Gives you great insight to call traffic in your environment. When the boss wants to know who called what and for how long you can quickly get a report. It helped our Parts department adjust staff to come in or be available when customers actually call. ### 44. Great Tool & Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about CDR Call Reporting for Cisco?** The tools provided make reporting simple and apparent for end users and affords technical staff quicker time to notice issues as well as troubleshoot them. The support engineers have been consistently helpful and knowledgeable in bridging gaps and assisting where in-house expertise falls short. **What do you dislike about CDR Call Reporting for Cisco?** No noteworthy dislikes. We've been using it in our organization happily for over 10 years. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** It's used to provide call analytics to our Sales staff as well as to enhance customer service experience by enabling easy-to-use call logs for our customer-interfacing staff. It's great for our technical team to notice and troubleshoot systemic issues (ex. at a carrier-level) as well as provide remote-support tools for Cisco end user devices. ### 45. Informative data that our organization values in regards to staffing, performance and training. **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about CDR Call Reporting for Cisco?** Quick access to the in depth data neccesary for day to day information regarding our call center. **What do you dislike about CDR Call Reporting for Cisco?** some cradel to the grave info can be tough to learn how to create. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** we are asked to track calls and all the information involed with the call. this can be beificial for day to day staffing, potential spam phone call, fraud, etc. ### 46. great CDR tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about CDR Call Reporting for Cisco?** The variphy CDR reporting tool is an excellent tool for looking at CDR files from Cisco. Using the scheduled reports and dashboards has been very helpful in updating our customers with the call information they require. The Variphy reports also help greatly with troubleshooting and are the first go-to tool we use when starting troubleshooting on our voice services. **What do you dislike about CDR Call Reporting for Cisco?** There are not many downsides to the CDR call reporting on Variphy. The only thing that maybe is an issue is the licensing requirements for phones and if we are wanting to report on our voice gateways that requires another license. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Variphy helps us in our troubleshooting when we are looking at call logs for our customers. When tickets come into our team the first go-to tool we use is Variphy to determine when and where the phone call came in. This helps greatly with our troubleshooting and also helps us provide proven documentation through reports that our voice services are working correctly. ### 47. Takes the effort out of reporting and troubleshooting CUBE and UCM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about CDR Call Reporting for Cisco?** Clear, easy to use interface, saves time and effort when needing reports and troubleshooting information. Getting this information via other means can be onerous and time consuming. Variphy gets you as much or a little details as you need to with a few simple clicks. Particularly useful are the capacity reports, but also scheduled reports in general, which can be tailored to the needs of the business users very easily, without the need for BI team, infrastructure involvement. Very rarely needed any support with the product, but I'll shout out Dre specifically for his support in the couple of upgrades and infra migrations where we did want to confirm the pre-reqs and process. Dre was happy to guide us through everything, to get us onto latest versions, and validate all was copacetic! Many thanks! **What do you dislike about CDR Call Reporting for Cisco?** Never had any issues with the CDR reporting solution. It does what we need it to do and is very stable. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** In complex CIsco UC infrastructures across many gateway and clusters, getting CDR across those multiple systems can be difficult using built in CDR features. Requires a lot of manual action or inhouse system/other teams built. Variphy solves all those problems and gives you easy/quick to use interface which gets the info you need. ### 48. Variphy is a great product with excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about CDR Call Reporting for Cisco?** Reports are compelling and flexible. It is easy to track your PRI usage better and run scheduled reports. Cradle to grave can be an excellent tool and make tracking a phone call from start to finish much easier than traditional CDR reports. **What do you dislike about CDR Call Reporting for Cisco?** Learning how to get the reports you are looking for can take some time. When setting up scheduled reports that you want to email to users, you have to add the users in the system settings before they are an option in the report. You can not add an ad-hoc email to a report. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** We needed a good solution to run reports on calls that was easy for the administrators as well as for the end users to understand. The reports come out looking very nice, and give helpful data to our users. ### 49. Variphy CDR Call Reporting - The Best **Rating:** 5.0/5.0 stars **Reviewed by:** Cathy A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about CDR Call Reporting for Cisco?** The reports regarding user calls and times and missed calls come in handy when managers request this type information. It helps in managing calls that come and the volume. **What do you dislike about CDR Call Reporting for Cisco?** Stil learning all the fields and exactly how to order reports. That is becoming easier the more I use it. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** It is solving call frequency issues and the amount of calls that we get through our receptionists. Managers love the reports auto created each month that shows each of the people in their department and how many calls they had. ### 50. Packed full of canned reports and powerful tools for CUCM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about CDR Call Reporting for Cisco?** I really like that Variphy reports end to end calls. **What do you dislike about CDR Call Reporting for Cisco?** I have seen that some calls are not passed from the Gateway to CUCM like 911 calls. II am assuming that it was because the length of the call was too short, but, emergency services still receives this call as a hangup. It would really be great if Variphy could access that CDR, compare to see if CUCM has received it or not, and report on it as well. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Call Accounting - [View CDR Call Reporting for Cisco pricing details and edition comparison](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+02%3A29%3A14+-0500&secure%5Bsession_id%5D=74eea838-154d-4141-8880-1b5f5ed89866&secure%5Btoken%5D=33cabef865f034de901f235cf642a472b50799366441b47dc1f3bdffd387a62c&format=llm_user) ## CDR Call Reporting for Cisco Integrations - [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) - [Cisco Unified Contact Center Enterprise](https://www.g2.com/products/cisco-unified-contact-center-enterprise/reviews) - [Cisco Unified Contact Center Express](https://www.g2.com/products/cisco-unified-contact-center-express/reviews) ## CDR Call Reporting for Cisco Features **Experience** - Telemetry Collection - Feedback **Management** - Digital Experience Score - Alerts - Budget Analysis - Remediation - Optimization **Performance** - Troubleshooting - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring ## Top CDR Call Reporting for Cisco Alternatives - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,011 reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - 4.7/5.0 (1,732 reviews) - [Nexthink](https://www.g2.com/products/nexthink/reviews) - 4.6/5.0 (343 reviews)