# CDR Call Reporting for Cisco Reviews **Vendor:** Variphy **Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service) **Average Rating:** 4.8/5.0 **Total Reviews:** 84 ## About CDR Call Reporting for Cisco Variphy is the preferred analytics and management platform for Cisco Collaboration. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Discover what’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Cloud - Remote Phone Control, Macros, & Broadcast - Change Management & As-Built Reporting - DN & DID Inventory Management - Enhanced Consulting Services ## CDR Call Reporting for Cisco Reviews ### 1. Variphy Makes Reporting Effortless and Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Justin F. | Vice President/Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about CDR Call Reporting for Cisco?** We explored various reporting options for our Cisco system, including the built-in reporting features, but none of them met our needs as effectively as Variphy. From the beginning, we faced challenges with the native Cisco tools—they were limited in flexibility and often required more time to navigate than we could afford. In contrast, Variphy stands out for its user-friendly interface, making it incredibly easy to build custom reports tailored to our specific requirements. The process of investigating call logs has become significantly more straightforward, allowing us to quickly analyze data without getting bogged down by complicated processes. Moreover, the support team at Variphy has been exceptional. They are responsive and knowledgeable, always ready to assist us with any questions or concerns we have. This level of support has truly enhanced our experience, making the transition to using Variphy seamless. Overall, we couldn't be happier with our decision to switch, as Variphy has proven to be an invaluable tool for our reporting needs. **What do you dislike about CDR Call Reporting for Cisco?** We've thoroughly evaluated Variphy and, so far, we have not identified any aspects that we dislike. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Variphy CDR was originally adopted as a reporting tool for our contact center, providing us with essential data to assess our operations. As our needs evolved, we expanded its use to deliver more granular insights into agent performance and call metrics, allowing us to track key performance indicators effectively. This has enabled us to identify trends, optimize workflows, and enhance overall service quality. Moreover, we have extended the application of Variphy CDR beyond the contact center, incorporating it into our reporting processes for various internal departments. This integration has facilitated a more comprehensive view of our organizational performance. The CDR reporting function has played a critical role in these advancements, enabling us to generate detailed reports that would have otherwise been challenging to create. Through this system, we have significantly improved our data analysis capabilities and decision-making processes. ### 2. Simple, Insightful CDR Reports and a Best-in-Class Variphy Account Team **Rating:** 5.0/5.0 stars **Reviewed by:** Richard L. | Principal Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about CDR Call Reporting for Cisco?** Variphy is exceptionally easy to deploy, and its CDR Call Reporting provides meaningful insight into call performance and troubleshooting—capabilities not natively available in CUCM. This delivers significant time savings for both our internal teams and our customers, allowing them to focus on higher‑value initiatives. We have been strong advocates for Variphy for over a decade (throughout my entire CUCM career). It remains one of the few solutions that consistently sells itself and is supported by an account team that is truly best‑in‑class. Our joint engagements are typically straightforward: we initiate a Variphy POC/POV, complete the installation, and collaborate with the customer to build a few reports aligned to their specific business challenges. Customers test, are highly satisfied, and promptly request quotes followed by a purchase order. We recently migrated internally to Webex Calling and will be testing with Variphy and will update reviews once we do. The Variphy account team is consistently responsive, highly knowledgeable, and instrumental in helping our customers quickly integrate with CUCM and/or Webex Calling. Their partnership and support are truly invaluable. **What do you dislike about CDR Call Reporting for Cisco?** have no concerns with the current CDR reporting capabilities—everything continues to perform exceptionally well. Please keep up the outstanding work, Variphy. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** For both our team and our customers, Variphy delivers an intuitive, easy‑to‑use interface that provides insight far beyond basic call‑quality metrics. For example, its reporting capabilities allow us to identify underutilized phones and DIDs, helping organizations reduce unnecessary hardware and eliminate excess telecom inventory—leading directly to measurable cost savings. Many of us are facing the same challenge of achieving more with fewer resources, and Variphy meaningfully supports that goal. ### 3. Essential Tool for Efficient Call Tracking and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathon A. | Voice Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about CDR Call Reporting for Cisco?** Cisco's base CDR for CUCM is essentially useless. Variphy allows me to sift through call records quickly and efficiently to track down problem reports. When tickets come in and the end user hasn't provided enough information, Variphy helps me fill in the gaps to figure out the who, when and where. Alerting and scheduled reporting helps some of my teams stay on top of performance of their locations, agents, and marketing campaigns. It's also really helpful to have remote phone control and wallboard features right in the same product. Support team is US-based and very responsive. **What do you dislike about CDR Call Reporting for Cisco?** Sometimes queries can take a while to run. I have run into some perplexing bugs that required support from Variphy's engineers. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** It provides visibility into our call volumes and distribution, allowing better forecasting and staffing. Alerting on 911 calls helps us with compliance of Kari's Law. Wallboards help managers stay on top of heavy volumes in our queues. Dashboards show us at a glance if there are routing or connection aberrations. ### 4. Variphy Helped Diagnose and Resolve Call Leg Consumption Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about CDR Call Reporting for Cisco?** The CDR Call Reports makes identifying call issues, such as abnormal cause codes and unnecessary call leg usage fast and straightforward, saving significant troubleshooting time for our team. **What do you dislike about CDR Call Reporting for Cisco?** Some of the more advanced features and reports have a learning curve, but Variphy’s documentation and support make it easy to get up to speed **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Variphy’s System Engineer Jim Scholtens—helped us identify issues within our Call Manager by pinpointing the cause codes impacting our phones using the Variphy “Top 10 Abnormal Cause Codes” template. This analysis revealed calls using the Unallocated (Unassigned) Number cause code, which were unnecessarily consuming call legs. After opening a support ticket, Jim went above and beyond by providing the necessary details, scheduling a working session with us, and guiding us through the system setup. He also showed us how to effectively use Variphy for ongoing analysis and troubleshooting. ### 5. Easy Cisco Call Reporting with Responsive Support and Strong Self-Help Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Nick V. | IT Architect, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about CDR Call Reporting for Cisco?** Variphy CDR Call Reporting for Cisco makes it easy to run queries for discovery and to troubleshoot issues. It also simplifies setting up reports for departments that need to understand call volumes and see the supporting details. Customer Support is very responsive and helpful, and the Knowledge Base plus on-demand videos provide the information needed to set up and use the product effectively. On the UCCX side, we’ve been able to eliminate the need for CUIC dashboards and reports. **What do you dislike about CDR Call Reporting for Cisco?** There isn’t much to dislike about this product. I can’t imagine trying to run normal telephony operations without something like Variphy. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Variphy CDR Call Reporting makes it easy for us to provide the information to the departments that request it. Internally, it also helps with discovery by letting us track down patterns when there are telephony issues. ### 6. Reliable Data Storage, But Needs Report Cancellation Feature **Rating:** 5.0/5.0 stars **Reviewed by:** Eric G. | MS - Team Lead of Collaboration, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about CDR Call Reporting for Cisco?** I love that we can keep our data for years and be able to go back and find the info we need when it's needed. Our clients love that we are able to help them do this. Also love the reporting we can do to dashboards from CCX. Also variphy staff is always helpful. Love the support we get. Jim and Matt are rock stars. **What do you dislike about CDR Call Reporting for Cisco?** We need a way to cancel reports that are running in case we want to stop it and re-run/ change things. But otherwise product works great. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Allowing us to have data that we need for our CCX as well as all our stores and the ability to go back and find calls months later for HR. ### 7. Variphy Delivers: Fast Deployment, Clear Cradle-to-Grave Reporting, Cloud Path **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about CDR Call Reporting for Cisco?** I have been a proponent of Variphy for years now and they always deliver what they say. I like the way that we can quickly deploy the offering to show value to customers and prove the product does what we say. Cradle to grave reporting has helped my customers out more than once when there was a "he said/she said" dispute. The tool clearly was able to point to who hung up and that eliminated confusion for the customer. Variphy also has a path from prem to cloud, which is a must today. Last, but not least the Variphy team is always there to jump in and help no matter the ask. **What do you dislike about CDR Call Reporting for Cisco?** I can't say there is anything that I dislike about the product, it just works. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** It gives a clear and concise report who the number of calls we are getting, but more importantly it shows all legs of the call. This is important when customer service is at the root of your business. Hiccups happen, but for us to be able to pull a report to say the customers phone lost connect and we didn't hang up on them is huge. ### 8. Outstanding Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CDR Call Reporting for Cisco?** I’ve been using CDR Call Reporting for a while now, and I can confidently say it’s an outstanding system. The platform offers a wide variety of widgets and dashboard options, allowing you to customize reports exactly how you need them—whether you want something simple and straightforward or a more complex, detailed analysis. The customer support team has been excellent every time I’ve reached out. They’re responsive, knowledgeable, and always eager to help. On top of that, the abundance of webinars and thorough documentation available makes it easy to find answers and even resolve issues on your own before contacting support. Overall, CDR Call Reporting is a great product—powerful, flexible, and backed by a team that truly cares about its users. Highly recommend! **What do you dislike about CDR Call Reporting for Cisco?** I personally have not encountered any downsides using CDR Call Reporting for Cisco. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** CDR Call Reporting has benefited both myself and our organization by providing clear, detailed insights into our call traffic. The system delivers information quickly and efficiently, allowing us to monitor activity, identify trends, and make data-driven decisions in a timely manner. ### 9. Variphy Is Worth the Investment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about CDR Call Reporting for Cisco?** I rely heavily on Variphy CDR Call Reporting because it gives me complete control over building custom reports and dashboards that fit exactly what my team needs. The real-time alerting has been crucial for our operations—when critical situations arise, especially for emergency response teams, we get immediate notifications via email so we can act fast. After trying other products, I can honestly say this is the best solution I've found—it's powerful yet easy to use, extremely dependable, and whenever I need help, their support team is quick to respond and really knows their stuff. **What do you dislike about CDR Call Reporting for Cisco?** That it's not free! :) Cost is always a factor in purchases, but Variphy needs to do R&D and grow, so I get it. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Scheduled reports and real time alerting are the two big features that every collab engineer needs and Variphy knocks it out of the park. ### 10. Top Shelf Software with 5 Star support **Rating:** 5.0/5.0 stars **Reviewed by:** Scott G. | Telecom, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about CDR Call Reporting for Cisco?** The Variphy CDR product is intuitive and feature rich. I like the ability to use canned reports, customize my own reports and even save just a quick search as a future report. Scheduling, notifications AD integration, and several of the other "must have" items keep this application as a standard by which I gauge other applications. Customer service is outstanding!!! My account rep is the best! Support is rock solid; polite, prompt, professional... these guys really are some of the best to work with. Updates are at regular intervals and easily applied either on your own or with Variphy assistance. **What do you dislike about CDR Call Reporting for Cisco?** I have made the server choke up a few times too many, but it's self induced. There really is nothing to complain about except the fact that Packaged Contact Center Enterprise is NOT supported. Despite that I use the application daily. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Where did the call go? Who hung up? Are my remote workers working? This is a complete CDR solution providing real time analytics as well as historical data and after the fact detective work. - [View CDR Call Reporting for Cisco pricing details and edition comparison](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews/cdr-call-reporting-for-cisco-review-11393966?section=pricing&secure%5Bexpires_at%5D=2026-05-30+01%3A22%3A53+-0500&secure%5Bsession_id%5D=d719b332-e70f-409d-b7dd-ac1e1580d356&secure%5Btoken%5D=4a0d9f29673f6eae978ee023c623e7f89cc6edb36618614af78a3f54ddb30359&format=llm_user) ## CDR Call Reporting for Cisco Integrations - [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) - [Cisco Unified Contact Center Enterprise](https://www.g2.com/products/cisco-unified-contact-center-enterprise/reviews) - [Cisco Unified Contact Center Express](https://www.g2.com/products/cisco-unified-contact-center-express/reviews) ## CDR Call Reporting for Cisco Features **Experience** - Telemetry Collection - Feedback **Management** - Digital Experience Score - Alerts - Budget Analysis - Remediation - Optimization **Performance** - Troubleshooting - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring ## Top CDR Call Reporting for Cisco Alternatives - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,011 reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - 4.7/5.0 (1,732 reviews) - [Nexthink](https://www.g2.com/products/nexthink/reviews) - 4.6/5.0 (343 reviews)