SupportYourApp Reviews & Provider Details

SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, SupportYourApp delivers a smart alternative to traditional providers. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support. We have experience providing customer care outsourcing services to 250+ clients in more than 30 countries across SaaS, healthcare, fintech, eCommerce, gaming, retail, and other industries. Companies like MacPaw, Whitebit, Softorino, and Happeo choose to work with us. Reasons to count on us: - Over 15 years of experience - Over 2000 professionals on a team - Over 60 operational languages - PCI/DSS L1 Service Provider - ISO/IEC 27001:2013 certification - GDPR-, CCPA-, and HIPAA-compliance - Refined processes of onboarding, learning, and human development - Customer-focused consultants with exceptional language skills Our services include, but are not limited to: - Customer support (Front desk, Tier 1) - Technical support (Tier 1-3) - Social media customer service - CX services - AI-powered support teams - System setup and Integration - Reception desk services - Back-office services (data entry, content moderation & enrichment) - Data annotation - KYC and ID verification - Staff augmentation (web & software developers, UX/UI designers, QA) Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow.

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SupportYourApp

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Languages Supported

Afrikaans, Arabic, Azerbaijani, Bosnian, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Macedonian, Dutch, Polish, Portuguese, Romanian, Russian, Sinhala, Slovak, Spanish, Albanian, Serbian, Swahili, Swedish, Turkmen, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Xhosa

Services Offered

Customer Support, Technical Support, Back Office Services, CX Services, AI-Powered Support Teams

Locations Serviced

Australia, Canada, Denmark, France, + 24 more

Overview by

Vika Cherednyk

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SupportYourApp Media

SupportYourApp Demo - SupportYourApp Team

Since 2010, SupportYourApp has become an industry leader for premium outsourced support services. Our multinational team of incredibly creative and hardworking individuals is carefully picked to fit your business needs.

At SupportYourApp, we are committed to providing tech companies with efficient and reliable outsourced support service.

SupportYourApp Demo - Data Security & Compliance

At SupportYourApp our priority is to provide the highest data security for our clients. We believe its safety has become a primary concern.

We're recognized by the best.

SupportYourApp Demo - Our Awards & Achievements

Recognized for excellence and innovation in delivering outstanding customer experiences.

SupportYourApp Reviews (16)

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josef p.

Mid-Market (51-1000 emp.)

11/11/2025

"Reliable 24/7 multilingual support team for our expanding customer base"

5/5

What do you like best about SupportYourApp?

Exceptional operational efficiency and commitment to results. Their team consistently meets reply time SLAs and frequently tops our productivity

leaderboard, even compared to other internal and external teams. This reliability and performance make them a trusted and high-value partner. Review collected by and hosted on G2.com.

What do you dislike about SupportYourApp?

The team performs very well overall, and we see opportunities for some agents to take even more initiative and ownership of cases as they continue to grow in their roles. Review collected by and hosted on G2.com.

Recommendations to others considering SupportYourApp:

I’d highly recommend SupportYourApp to any company looking for a reliable and efficient multilingual support partner. Their team is

professional and responsive, which makes them a great choice for businesses that value quality, consistency, and strong collaboration. Review collected by and hosted on G2.com.

What problems is SupportYourApp solving and how is that benefiting you?

SupportYourApp helps us solve the challenge of providing round-the-clock, multilingual customer support. Thanks to their team, we can now assist

customers in multiple languages beyond English, ensure 24/7 availability, and maintain an impressive under-one-hour email response time. Review collected by and hosted on G2.com.

Daniele Z.

CS manager

Mid-Market (51-1000 emp.)

10/15/2025

"A reliable customer support partner delivering expertise and fast, timely service"

5/5

What do you like best about SupportYourApp?

We value the efficiency of SupportYourApp’s consultants, who handle requests quickly and effectively, as well as the friendly and timely communication from SDM, which makes our collaboration smooth and reliable. Review collected by and hosted on G2.com.

What do you dislike about SupportYourApp?

Our customer support has been running smoothly. Review collected by and hosted on G2.com.

Recommendations to others considering SupportYourApp:

If you need a customer service partner that can adapt quickly and scale support with your business, SupportYourApp is an excellent

choice. Their consultants handle emails and chats efficiently, integrating seamlessly into your processes, while their team ensures you get the people who are the right fit for your business. Review collected by and hosted on G2.com.

What problems is SupportYourApp solving and how is that benefiting you?

SupportYourApp helps us manage a growing ticket backlog by providing two dedicated consultants who have been with us since the start. They

extend our support coverage beyond internal CS team hours — late afternoons, nights, and weekends — ensuring faster resolution times and consistently reliable customer care. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

11/14/2025

"A Reliable Partner for Scalable, High-Quality Support"

5/5

What do you like best about SupportYourApp?

We are really happy about the quality of their hiring process and how well their consultants fit both our technical needs and company culture. Every candidate they’ve provided has been a perfect match, which built a lot of trust and made it easy for us to scale our team with confidence. Review collected by and hosted on G2.com.

What do you dislike about SupportYourApp?

So far, we haven’t experienced any drawbacks with SupportYourApp. The cooperation has been smooth and reliable. Review collected by and hosted on G2.com.

Recommendations to others considering SupportYourApp:

If you’re looking for a support partner that can start small, adapt quickly, and scale with your business, SupportYourApp is a great choice. One of the key advantages we experienced is their highly individualized approach — their team takes time to understand your product, your workflows, and your communication style, and adjusts accordingly.

Their consultants do not operate as an isolated outsourced unit; instead, they collaborate closely with your team, maintain consistent communication, and proactively contribute to solving day-to-day operational challenges. This makes it easy to rely on them for both routine tasks and more complex issues.

We have worked with their specialists from different departments — support, development, analytics, hiring — and in every case, the work has been delivered professionally, efficiently, and with clear ownership. Their internal processes are streamlined and communication remains direct and effective. Review collected by and hosted on G2.com.

What problems is SupportYourApp solving and how is that benefiting you?

SupportYourApp helped us build a lean but highly effective support team for our custom-built application. Instead of investing in hiring and training an

in-house team, we gained an agile setup that scales with our needs. Their consultants quickly grew from handling basic support to managing complex

account executive responsibilities, which allowed us to expand into new regions faster and more efficiently. Review collected by and hosted on G2.com.

Verified User in Program Development

Small-Business (50 or fewer emp.)

11/20/2025

"Exceptional Response Time and Rapid Talent Sourcing"

5/5

What do you like best about SupportYourApp?

I like how quickly they respond to my inquiries and how fast they are able to source talent for our company needs. Review collected by and hosted on G2.com.

What do you dislike about SupportYourApp?

I wish they had a local presence in my city so we could meet face to face at times. Review collected by and hosted on G2.com.

Recommendations to others considering SupportYourApp:

Communicate your needs. They offer part-time, full-time and flexible schedules for their talent. Make sure you hire according to what your business demand is. Review collected by and hosted on G2.com.

What problems is SupportYourApp solving and how is that benefiting you?

SupportYourApp has brought efficiency to our customer support, social media assistance, operations, and community engagement. We now have a robust global team that allows us to positively impact more career professionals. Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

11/25/2025

"Proactive Team and Outstanding Client Service"

5/5

What do you like best about SupportYourApp?

Its a really proactive and efficient team. I constantly hear their call recordings and the client facing service that they are giving is great Review collected by and hosted on G2.com.

What do you dislike about SupportYourApp?

So far, I haven't come across anything I dislike about the service. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

4/23/2025

"Reliable 24/7 Support with a Proactive and Efficient Team"

4/5

What do you like best about SupportYourApp?

What we like most is how easy they are to work with. Our dedicated consultant feels like part of our team – super efficient and proactive. The shared team is also solid and dependable, and we appreciate that SupportYourApp keeps working with them to help them improve Review collected by and hosted on G2.com.

What do you dislike about SupportYourApp?

There’s nothing we’d call a real dislike. The team has been great overall, and we appreciate that SupportYourApp is always looking for ways to improve and grow with us. Review collected by and hosted on G2.com.

Recommendations to others considering SupportYourApp:

If you’re looking for a flexible support setup with reliable people, SupportYourApp is a great choice. The mix of a shared team and a dedicated consultant worked really well for us, and their 24/7 coverage makes a big difference. Review collected by and hosted on G2.com.

What problems is SupportYourApp solving and how is that benefiting you?

SupportYourApp handles our 24/7 frontline support across email, chat, and calls. They manage initial troubleshooting, customer education, and setup tasks, which helps us stay responsive without overloading our internal team. The mix of a shared team and a dedicated consultant gives us both flexibility and consistency. Review collected by and hosted on G2.com.

Krutika R.

Recruitment Specialist

Small-Business (50 or fewer emp.)

12/7/2023

"Offer great support services"

5/5

What do you like best about SupportYourApp?

We wanted live chat support from them for my home business of clothing. They instantly helped me integrate a robust support. Within 2 months 33% support request was handled directly through their team. Review collected by and hosted on G2.com.

What do you dislike about SupportYourApp?

If they could smart features AI live chat. That is a improvement they can work on. Review collected by and hosted on G2.com.

Shiva Kumar B.

Mid-Market (51-1000 emp.)

11/6/2023

"SupportYourApp is best"

5/5

What do you like best about SupportYourApp?

The Best I like about SupportYourApp is Customer Support this app helps for intracting with the clients and very helpful and getting quick response for the issues provides 24/7 support which is really helpful Review collected by and hosted on G2.com.

What do you dislike about SupportYourApp?

There is no such things like dislikes but for some complex issues taking more time Review collected by and hosted on G2.com.

Verified User in Accounting

Enterprise (> 1000 emp.)

11/28/2023

"Convenient & easy to use"

5/5

What do you like best about SupportYourApp?

Most Trusted Service & increase the service for consultants & Reliable 24 hours a day. Review collected by and hosted on G2.com.

What do you dislike about SupportYourApp?

The remote customer support feature does not meet the exceptions Review collected by and hosted on G2.com.

Anna J.

Mid-Market (51-1000 emp.)

6/3/2020

"Pro customer support"

5/5

What do you like best about SupportYourApp?

We felt that SupportYourApp takes care of our clients like they are their families. This is something that you can rarely expect from a BPO company working with thousands of callers every day. Each question has been answered promptly, and with clear instructions. We really like a personal approach to every issue and every customer – a game changing experience. Our plan was to hire a professional team who could take care of the support queue, deliver 24/7 service and keep up with the SLA terms we had in place. We needed quick and comprehensive responses for all customer inquiries as our volumes were growing rapidly. Review collected by and hosted on G2.com.

What do you dislike about SupportYourApp?

We can't think of anything, really. We're happy with the collaboration we've grown with SupportYourApp throughout our time together. The quality and thoroughness has exceeded our expectations. Review collected by and hosted on G2.com.

Recommendations to others considering SupportYourApp:

Have clear requirements and vision. Review collected by and hosted on G2.com.

What problems is SupportYourApp solving and how is that benefiting you?

We've signed a contract with a large enterprise company, who has specific strict SLA terms when it comes to customer care, including 24/7 service. This is what we were looking for in the first place. We thought it was a perfect match for us, as the solutions SupportYourApp offered ticked all the boxes we had. We also felt a connection from the very first interaction, and after that it all went smooth, and we've come to an agreement. Review collected by and hosted on G2.com.