--- title: Verizon Voice Call Back Reviews meta_title: 'Verizon Voice Call Back Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how Verizon Voice Call Back works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 14 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Verizon Voice Call Back Reviews **Vendor:** Verizon Enterprise **Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service) **Average Rating:** 4.4/5.0 **Total Reviews:** 14 ## About Verizon Voice Call Back Verizons Voice Call Back (VCB) is a network based queue-management solution that allows callers to receive a call back holding their same place in line, or at a convenient time rather than wait on hold for an agent. ## Verizon Voice Call Back Reviews ### 1. Very nice product that makes queue management as easy as can be **Rating:** 5.0/5.0 stars **Reviewed by:** Britain P. | Customer Service Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about Verizon Voice Call Back?** I love how user-friendly VVCB is and how easy it is to set up. Super quick from start to finish, and the solutions you can implement are huge for customer satisfaction. Any customer loves not having to wait in a queue, and this just makes it that much easier for it to happen. Very easy to see how many of your customers selected a call back which helps us know how we should consider implementing this. Overall a great product, I would highly recommend it to pretty much any call center. The return on investment is great, it saves our customers and us so much time by not having to have them wait in a queue. In turn our agents are happier overall because they're not having to deal with people who are escalated from having to wait on hold for so long. Again, overall would highly recommend for any call center or business setting. **What do you dislike about Verizon Voice Call Back?** To be honest, there is not a whole lot we dislike. The process of setting up can be a tad cumbersome, but that's really the only complaint that I have. Overall not a lot of negativity towards this product, we love it. **Recommendations to others considering Verizon Voice Call Back:** If you have a call center or office that you find struggling with hold times, I would 100% recommend this product. It really is a life saver and a must have. **What problems is Verizon Voice Call Back solving and how is that benefiting you?** Long hold/queue times are the biggest problem we are solving. Customers love the option of receiving a call back so a lot of them opt for this instead of waiting in a queue. It makes queue management easier and is a lot less stressful for our employees. The price can be a bit steep but that wouldn't stop me from recommending this. ### 2. Verizon Voice Call Back Reveiw **Rating:** 3.0/5.0 stars **Reviewed by:** Michelle J. | CSR, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Verizon Voice Call Back?** The best thing is when a customer calls in and there is a long wait there is the option for them to provide their # for them to get a call back and saves their place in line. **What do you dislike about Verizon Voice Call Back?** There have been times that the system, per customers, has failed to call them back. Not sure if it is a glitch or an incorrect # by the customer? **What problems is Verizon Voice Call Back solving and how is that benefiting you?** We can assist customers on their time and not rush through to get to the next call. ### 3. Works Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Verizon Voice Call Back?** I like that you can save a space waiting in line to get a return call back. I also like that you schedule a return call when on your schedule, which is nice. Compared to others I have not tried those others while waiting in line to get a return call back. **What do you dislike about Verizon Voice Call Back?** I think waiting in line for a long time is too much while the line is too long because you have other things to do. You do not have time to wait for a long period of time. **What problems is Verizon Voice Call Back solving and how is that benefiting you?** What benefits is that you can get a return call and schedule it back for them to call you on your schedule. I think it helps me be more productive. My business performance has benefit from it. ### 4. A great Verizon product **Rating:** 4.5/5.0 stars **Reviewed by:** Brianna C. | Beauty Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Verizon Voice Call Back?** While I was working as a secretary for a dentist office this product was amazing. For so long patients were complaining about insane wait times are but because of this allowed near to call them back without them being upset that they had to wait on the phone for a long time. This product made my life a lot easier and patient much happier. **What do you dislike about Verizon Voice Call Back?** When I was using this product I didn't have anything that I disliked about it **What problems is Verizon Voice Call Back solving and how is that benefiting you?** This helped me make patients much happier when they were calling to make appointments ### 5. Service Check **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Verizon Voice Call Back?** The tools is very helpful when it's about working with it, i really like the thing of not spending a lot of time finding out how does it works, that's a relief **What do you dislike about Verizon Voice Call Back?** Sometimes when working with it crashes and have a bad time when that happens cause I lose all the progress I made and starting again it's a little tired to be honest **What problems is Verizon Voice Call Back solving and how is that benefiting you?** It's really quick and useful it's not that hard to manage it's simply helpful and gets me to another level of productivity because of all of its advantages it comes with ### 6. great voice call back **Rating:** 4.5/5.0 stars **Reviewed by:** Juan N. | Videographer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2022 **What do you like best about Verizon Voice Call Back?** how easy is to used it in the app in your phone **What do you dislike about Verizon Voice Call Back?** that you need to login every time you cannot save your information to login **What problems is Verizon Voice Call Back solving and how is that benefiting you?** I dont miss any voice mail and some important calls to i call back them is very important for me ### 7. Verizon voice callback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Verizon Voice Call Back?** This is a great program that has great sound quality and many useful calling/recording features that are easy to navigate and use. Would recommend this to anyone **What do you dislike about Verizon Voice Call Back?** There's not too much to dislike with this product and the complaints I have stemv from sometimes poor internet connection which isn't really the issue with this product **What problems is Verizon Voice Call Back solving and how is that benefiting you?** We have solved many business communication solutions which continued to be helpful throughout the continuing pandemic with a large portion of the workforce at home some or all of the time ### 8. Allows you to have your time back **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Verizon Voice Call Back?** You don't have to sit on hold and a customer service rep calls you back once it's your turn. **What do you dislike about Verizon Voice Call Back?** You do still have to hope they call you back and if you are busy when they call that can be a set back. **Recommendations to others considering Verizon Voice Call Back:** It's a good service and does allow customers to be happy with not having to wait on hold. **What problems is Verizon Voice Call Back solving and how is that benefiting you?** Usually this is regarding billing matters or questions on an account. A customer service rep calls back to handle those issues. Issues are typically resolved. ### 9. worked great, no issues **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie H. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Verizon Voice Call Back?** no call wait, I left my information and was called back when someone was available **What do you dislike about Verizon Voice Call Back?** If it takes too long for a call back I may be busy doing something else **What problems is Verizon Voice Call Back solving and how is that benefiting you?** Issues with my bill ### 10. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie M. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Verizon Voice Call Back?** We love Verizon voice call back and so do our customers. It is very helpful for our business when we're not always available. **What do you dislike about Verizon Voice Call Back?** There is nothing I dislike about Verizon voice call back. **What problems is Verizon Voice Call Back solving and how is that benefiting you?** It helps make our customers happy. ### 11. Helps stay in contact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Verizon Voice Call Back?** Lets our clients know that even though wr may not be available the moment they call that they are important to us. **What do you dislike about Verizon Voice Call Back?** It was a little confusing at start up but I think that was more user error than a software issue **What problems is Verizon Voice Call Back solving and how is that benefiting you?** Even though we can't talk to the client right then they still know that they are important to us. ### 12. Not Worth **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Verizon Voice Call Back?** In comparison to other providers like CCI & CBT, I would say Verizon is better but rate increase is one pain area which needs some improvement. May be some customer centric plans would help **What do you dislike about Verizon Voice Call Back?** Rate increase is one pain area that needs some improvement. Maybe some customer-centric plans would help. **What problems is Verizon Voice Call Back solving and how is that benefiting you?** For my wireless and home services device I use Verizon call back. ### 13. Very Helpful! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2021 **What do you like best about Verizon Voice Call Back?** Our customers very obviously love the option for a call back. It certainly make for a better overall experience. **What do you dislike about Verizon Voice Call Back?** A few impatient customers seem to be bothered by this service, and the overall abandoned calls seem to be higher than I would have thought. Despite that, it is very well worth it! **What problems is Verizon Voice Call Back solving and how is that benefiting you?** Customer shipping and handeling issues. General fitness questions. Faulty product complaints. ### 14. Voice call back review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Verizon Voice Call Back?** It eliminates hold times and adds up the convenience to talk to an agent. **What do you dislike about Verizon Voice Call Back?** Not user friendly. They should provide clear and concise instructions on how to use it especially for people who are not tech savvy. **What problems is Verizon Voice Call Back solving and how is that benefiting you?** Just figuring out how to use it for the first time. 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