Verizon Voice Call Back Reviews & Product Details

I love how user-friendly VVCB is and how easy it is to set up. Super quick from start to finish, and the solutions you can implement are huge for customer satisfaction. Any customer loves not having to wait in a queue, and this just makes it that much easier for it to happen. Very easy to see how many of your customers selected a call back which helps us know how we should consider implementing this. Overall a great product, I would highly recommend it to pretty much any call center. The return on investment is great, it saves our customers and us so much time by not having to have them wait in a queue. In turn our agents are happier overall because they're not having to deal with people who are escalated from having to wait on hold for so long. Again, overall would highly recommend for any call center or business setting. Review collected by and hosted on G2.com.

To be honest, there is not a whole lot we dislike. The process of setting up can be a tad cumbersome, but that's really the only complaint that I have. Overall not a lot of negativity towards this product, we love it. Review collected by and hosted on G2.com.

The best thing is when a customer calls in and there is a long wait there is the option for them to provide their # for them to get a call back and saves their place in line. Review collected by and hosted on G2.com.

There have been times that the system, per customers, has failed to call them back. Not sure if it is a glitch or an incorrect # by the customer? Review collected by and hosted on G2.com.

I like that you can save a space waiting in line to get a return call back. I also like that you schedule a return call when on your schedule, which is nice. Compared to others I have not tried those others while waiting in line to get a return call back. Review collected by and hosted on G2.com.

I think waiting in line for a long time is too much while the line is too long because you have other things to do. You do not have time to wait for a long period of time. Review collected by and hosted on G2.com.

While I was working as a secretary for a dentist office this product was amazing. For so long patients were complaining about insane wait times are but because of this allowed near to call them back without them being upset that they had to wait on the phone for a long time. This product made my life a lot easier and patient much happier. Review collected by and hosted on G2.com.

When I was using this product I didn't have anything that I disliked about it Review collected by and hosted on G2.com.

The tools is very helpful when it's about working with it, i really like the thing of not spending a lot of time finding out how does it works, that's a relief Review collected by and hosted on G2.com.

Sometimes when working with it crashes and have a bad time when that happens cause I lose all the progress I made and starting again it's a little tired to be honest Review collected by and hosted on G2.com.

how easy is to used it in the app in your phone Review collected by and hosted on G2.com.

that you need to login every time you cannot save your information to login Review collected by and hosted on G2.com.

This is a great program that has great sound quality and many useful calling/recording features that are easy to navigate and use. Would recommend this to anyone Review collected by and hosted on G2.com.

There's not too much to dislike with this product and the complaints I have stemv from sometimes poor internet connection which isn't really the issue with this product Review collected by and hosted on G2.com.

You don't have to sit on hold and a customer service rep calls you back once it's your turn. Review collected by and hosted on G2.com.

You do still have to hope they call you back and if you are busy when they call that can be a set back. Review collected by and hosted on G2.com.

no call wait, I left my information and was called back when someone was available Review collected by and hosted on G2.com.

If it takes too long for a call back I may be busy doing something else Review collected by and hosted on G2.com.

We love Verizon voice call back and so do our customers. It is very helpful for our business when we're not always available. Review collected by and hosted on G2.com.

There is nothing I dislike about Verizon voice call back. Review collected by and hosted on G2.com.