Best Remote Video Support Software

TeamViewer

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

Average Rating: 4.5/5.0

Total Reviews: 4,105

ScreenConnect

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.

Average Rating: 4.7/5.0

Total Reviews: 491

TeamViewer Frontline

TeamViewer Frontline is the industrial AR-powered connected worker platform that connects frontline teams and information for smarter, more efficient operations along the industrial value chain. It standardizes and simplifies complex enterprise data—from integrated backend systems like WMS, PLM, or ERP to unstructured sources like Excel or PDFs—into actionable digital workflows. Delivered on smart glasses, wearables, or mobile devices, workers receive clear step-by-step guidance and instant access to expert knowledge—accelerating task execution, reducing downtime, and eliminating errors. At the same time, Frontline captures critical operational insights—from verifications and process times to visual documentation—enriching enterprise systems and enabling leaders to identify bottlenecks, optimize processes, and make better data-driven decisions. With Frontline, industries close the loop between workforce and information, creating a continuous cycle of efficiency, productivity, and operational excellence at scale.

Average Rating: 4.3/5.0

Total Reviews: 60

Zoho Lens

Zoho Lens is cloud-based software that allows technicians to provide real-time remote assistance to customers using a smartphone camera or smart glass at the remote end using augmented reality through features like AR annotation, text chat, and VoIP. You can start assisting your customers instantly or schedule a session at a mutually convenient time. In addition to increasing the ease of communication, Zoho Lens offers features like session analytics, session recording, rebranding, mobile SDK, and file management that help organizations with user management, improving accountability, better audits, and customization.

Average Rating: 4.7/5.0

Total Reviews: 22

LogMeIn Rescue

LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support.

Average Rating: 4.5/5.0

Total Reviews: 218

Help Lightning

Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com.

Average Rating: 4.8/5.0

Total Reviews: 62

RichCall

RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1. VIDEO SALES Use video chat to interact with your customers on the website, send product photos and docs. Share your mobile camera to show the product live. 2. VISUAL SUPPORT Your clients can use their mobile camera to show the malfunctioning device to a remote expert. By seeing issues in real time your agents can solve them remotely thus prevent unnecessary onsite visits and reduce product returns. 3. VIDEO KIOSK Video kiosks allow your experts to provide support on-site without them having to be physically located there. You can also embed RichCall into your existing self-service kiosks.

Average Rating: 4.4/5.0

Total Reviews: 125

XMReality

XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of use, XMReality is powerful enough to make remote problem-solving faster than ever before and still simple enough to have anyone in your organization use it. With zero implementation time, you can get started immediately. XMReality AB (publ) is a market leader in remote visual assistance, and our solution is used globally in more than 60 countries. Nestlé, Electrolux Professional, Sidel, Heineken, and Nibe are examples of more than 150 customers. XMReality is based in Sweden and the U.S. and is listed on the Nasdaq First North Growth Market (ticker: XMR). For more information, visit: www.xmreality.com

Average Rating: 4.5/5.0

Total Reviews: 38

Viewabo

Viewabo allows support agents to send a link to access customers’ phone cameras to see what they're seeing without having customers install an app. By enabling businesses to see things the way their customers see them, Viewabo empowers customer service teams by delivering a more streamlined diagnosis and issue resolution process. This reduces friction, faster turnaround times, and a better remote customer support experience.

Average Rating: 4.5/5.0

Total Reviews: 14

SightCall

SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between business and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With over 10 years of experience in remote video assistance, SightCall helps businesses transform their customer service and field service with the power of augmented reality and live video. For more information, visit www.sightcall.com.

Average Rating: 4.6/5.0

Total Reviews: 20

Blitzz

Blitzz is an AI-powered remote visual support platform that helps businesses see, guide, inspect, and document work remotely. Built for customer support, field service, inspections, and technical teams, Blitzz combines live video, remote visual assistance, co-browsing, visual documentation, and AI-powered tools in one platform. Instead of relying on phone calls, screenshots, or unnecessary site visits, teams can see the problem, guide the solution, capture visual evidence, and document the outcome remotely. The Blitzz platform includes four products designed for different visual support and field service workflows: Blitzz Concierge - Remote Video Support Blitzz Concierge helps customer support and technical teams provide real-time remote visual assistance. Agents can see what a customer or technician sees and guide them through troubleshooting, installation, maintenance, or repair. Features such as live video, remote zoom, live pointers, annotations, screen sharing, high-resolution photo capture, session recording, and AI-powered assistance help teams resolve issues faster, improve first-contact resolution, and reduce unnecessary truck rolls and site visits. Blitzz Inspect - Remote Video Inspections Blitzz Inspect enables organizations to conduct remote video inspections without requiring an inspector or expert to travel to every location. Inspection teams can connect through live video, capture high-quality photos and video, collect GPS and timestamp data, annotate images, use OCR, and document visual evidence. It is ideal for insurance claims, property and equipment inspections, quality assurance, compliance, warranty inspections, damage assessments, and other workflows where accurate visual documentation matters. Blitzz Co-Browse - Digital Customer Assistance Blitzz Co-Browse helps customer service, support, and sales teams guide customers through websites and web applications in real time. Agents can use browser-based co-browsing, shared cursors, live pointers, annotations, screen sharing, and video to assist customers without requiring downloads or plugins. It is designed for customer support, onboarding, application assistance, sales, form completion, and other digital customer experiences where seeing and guiding the customer can lead to faster resolution. Blitzz Cam - Field Service & Visual Documentation Blitzz Cam brings visual documentation directly into the field. Field technicians, contractors, inspectors, and service teams can capture photos and video, document jobs, and share visual information with remote experts, managers, and back-office teams. It helps organizations create a consistent visual record of field work while improving collaboration between field and office teams. Blitzz is designed for situations where seeing the problem is better than describing it. Whether a customer needs help troubleshooting equipment, an inspector needs to verify an asset remotely, a field technician needs assistance from an expert, or a customer needs help navigating an application, Blitzz provides the visual context needed to solve the problem. Organizations use Blitzz to improve remote customer support, accelerate remote inspections, reduce truck rolls and unnecessary site visits, improve first-contact resolution, connect field technicians with remote experts, capture better visual documentation, and reduce travel and operational costs. With AI-powered capabilities, Blitzz can also help teams summarize sessions, assist with troubleshooting, capture insights from visual interactions, and turn remote support and field service interactions into actionable information. From remote video support and remote inspections to co-browsing and field service documentation, Blitzz provides one visual collaboration platform for connecting customers, support teams, inspectors, technicians, and field workers. Blitzz Concierge helps you support. Blitzz Inspect helps you inspect. Blitzz Co-Browse helps you guide. Blitzz Cam helps you capture and document. Blitzz: See the problem. Guide the solution. Get it done.

Average Rating: 4.9/5.0

Total Reviews: 6

TechSee

As a pioneer and market leader in the field of Computer Vision AI and AR-powered solutions, we at TechSee believe that the best way to make knowledge accessible is by showing, rather than telling. TechSee revolutionizes the customer service domain by enabling service reps and technicians to share expertise internally and with their customers using the power of vision, AI, and AR. The company’s unique technology enables customers to experience rapid, fully automated, robotic visual resolution of technical issues via their smartphones. TechSee’s solutions are implemented through over 2 million monthly interactions in 43 countries, and are trusted by brands such as Vodafone, Orange, Heineken, and many more. For a demo, please visit us at www.Techsee.me

Average Rating: 4.9/5.0

Total Reviews: 10

Apizee

Live Video Chat, Screen Sharing and Co-Browsing for sales and support teams. Apizee offers visual engagement solutions, helping companies solve complex customer problems faster through personalized remote visual support. Apizee gathers video chat, screen sharing, and co-browsing in one SaaS solution connected to leader sales and support platforms like Salesforce and Zendesk. Apizee provides a data-privacy-first customer experience platform hosted in Europe that scales from 1 agent to several teams and thousands of users.

Average Rating: 4.5/5.0

Total Reviews: 12

RemoteVS

RemoteVS is an online sales and support platform that leverages co-browsing technology to enable support agents and customers to navigate web pages together in real time. This facilitates seamless assistance, interactive consultations, and efficient contract signing without the need for downloads or installations. By providing a shared browsing experience, RemoteVS enhances customer engagement and streamlines the support process. Key Features and Functionality: - Co-Browsing: Allows agents to connect directly with a customer's browser, enabling synchronized navigation and real-time interaction on the same web page. - On-Screen Tools: Provides pointers and drawing tools for annotations, enhancing communication and clarity during sessions. - File and Image Sharing: Supports the sharing of various file formats, including PNG, JPEG, JPG, and PDF, to deliver detailed information effectively. - Barcode Reader: Enables instant product information verification by scanning barcodes, reducing the need for verbal explanations. - Screen Recording: Automatically records sessions upon customer connection, allowing administrators to review interactions for quality assurance. - LiveView: Offers real-time monitoring of support agents' activities and customer service statistics, ensuring efficient management and oversight. Primary Value and Solutions Provided: RemoteVS addresses the challenges of remote customer support and online sales by offering a platform that combines visual guidance with interactive tools. It eliminates the need for physical presence, allowing businesses to provide immediate, personalized assistance and conduct transactions efficiently. This results in improved customer satisfaction, faster issue resolution, and enhanced operational efficiency.

Average Rating: 3.5/5.0

Total Reviews: 1

Bitenta

Bitenta is live video support software enabling real-time visual communication between website visitors and support agents via web browsers. Using WebRTC technology with end-to-end encryption, it ensures secure audio and video communication without app downloads. Features include screen sharing for remote assistance and product demos, queue management to route visitors to available agents, and connection quality monitoring to track metrics like latency and jitter. White-label customization allows organizations to apply branding, while mobile apps for iOS and Android enable agents to handle calls on the go. Deployment requires adding a single line of code to a website, with servers in Turkey and the EU ensuring compliance with privacy regulations. Session recordings are not stored, retaining only metadata like call duration and agent performance.