--- title: Agentforce Field Service (formerly Salesforce Field Service) Reviews meta_title: 'Agentforce Field Service (formerly Salesforce Field Service) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1048 reviews by the users' company size, role or industry to find out how Agentforce Field Service (formerly Salesforce Field Service) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1048 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Agentforce Field Service (formerly Salesforce Field Service) Reviews **Vendor:** Salesforce **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,048 ## About Agentforce Field Service (formerly Salesforce Field Service) Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love. ## Agentforce Field Service (formerly Salesforce Field Service) Pros & Cons **What users like:** - Users value the **ease of use** of Agentforce Field Service, enhancing resource management and simplifying task handling. (63 reviews) - Users appreciate the **AI-driven scheduling** that enhances efficiency by automatically assigning technicians based on various factors. (58 reviews) - Users value the **easy integration** of Agentforce Field Service with other Salesforce products, enhancing communication and workflow efficiency. (44 reviews) - Users appreciate the **real-time data capabilities** of Agentforce Field Service, enhancing communication and efficiency for service teams. (42 reviews) - Users love the **seamless integration** with Salesforce CRM, enhancing efficiency and providing unified customer data access. (34 reviews) - Tracking Efficiency (26 reviews) - Users value the **integrated data management** in Salesforce Field Service, enhancing efficiency in tracking leads and sales. (23 reviews) - Customization Options (18 reviews) - Easy Access (17 reviews) - Users find Salesforce Field Service very **user-friendly** , noting its easy navigation and comfortable mobile experience for technicians. (17 reviews) **What users dislike:** - Users feel that the **interface needs improvement** to enhance user experience and reduce implementation challenges. (74 reviews) - Users find the **learning curve steep** for Salesforce Field Service, requiring time to adapt and understand its features. (61 reviews) - Users report significant **setup difficulties** with Salesforce Field Service, often needing partner support for a smoother experience. (38 reviews) - Users highlight the **high cost** of Agentforce Field Service, making it challenging for smaller teams to afford. (31 reviews) - Users face **customization difficulties** with Agentforce, finding complex setups and training challenging for their evolving needs. (23 reviews) - Users note significant **mobile limitations** , including unstable features, ineffective offline functionality, and a need for improved usability. (19 reviews) - Feature Limitations (18 reviews) - Form Design (14 reviews) - Slow Performance (12 reviews) - Pricing Issues (10 reviews) ## Agentforce Field Service (formerly Salesforce Field Service) Reviews ### 1. Empowering Sales: A Deep Dive into Salesforce's Impact on Business Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed H. | Coiled Tubing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Overall, Salesforce Field Service stands out for its ability to optimize field operations, improve service delivery, and ultimately enhance customer satisfaction through efficient and responsive service management **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Dependency on Internet Connectivity: Since Salesforce Field Service is cloud-based, it relies heavily on internet connectivity. This dependency can pose challenges in remote or low-connectivity areas where technicians may struggle to access or update information in real-time. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Improved Efficiency: By optimizing scheduling and dispatching through AI-driven algorithms, Salesforce Field Service helps organizations maximize technician productivity. This efficiency reduces travel time, improves resource allocation, and enhances overall operational efficiency. ### 2. Evolving CRM on a single platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce Field Service connection to service cloud coming from two systems has provided stability to our systems and user experience and adoption. Our experience thus far has been positive in the areas of generating optimal appointment bookings. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Some challenges with optimizing system to meet unique needs for multi-tech appointments and manually dispatching. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Scheduling, route optimization and work order mgt. ### 3. Merged Cases **Rating:** 4.0/5.0 stars **Reviewed by:** Fernando C. | Data System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The hability to control and manage multiple cases involve multiple team members, increase, record and multiple knowledge aquired with case solutions **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The merge case status lack the capacity to copy or mimic the parent case status and owner. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It serve us as a ticketing system. It is great to creat documentation and clear comunication between us and the consumer. ### 4. Excellent Service Management With Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Daksh J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Well what I liked most about Salesforce Field service is that it offers its service to the workers even from the mobile device which helps a lot in enhancing the process as a whole. A Supercool workforce management software to be very honest. I absolutely love salesforce as it offers an excellent way for small businesses to leverage their existing resources to provide customer support and troubleshooting over the phone or by remote communication over the internet. It's a great solution for small businesses that don't want to hire full-time support staff but still need customer service, even if it's just once in a while. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Downside will include like the cost and charges for the implementation of Salesforce with the business model. It's rather expensive as compared to it's competitors in the market. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel. ### 5. Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Aman G. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Very Helpful when we are used it in the fields **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Currently, I have no any dislike points for this product **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Provides a mobile app that gives technicians real-time access to job details, asset information, and the ability to update statuses, improving first-time fix rates and customer satisfaction. ### 6. Field service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** mobile app for field technicians is highly valuable, as it empowers workers in the field to access job details, update statuses, and capture customer feedback, all while staying connected to the office. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** While the mobile app is generally useful, some users have reported that it lacks certain advanced functionalities or that performance can vary based on network conditions or device compatibility. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service solves problems like inefficient scheduling and lack of real-time visibility by automating technician assignments and providing real-time tracking. This leads to faster service delivery, reduced operational costs, and improved customer satisfaction. ### 7. Field service bringing the field team together **Rating:** 4.5/5.0 stars **Reviewed by:** Garrett S. | Director of Information Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The ease of use to see schedules, perform tasks, and easily relate the data all back to the core customer and sales records **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I'm not sure I have seen any downsides at this point. If you live and breathe customer data and Salesforce it's the way to go **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Coordinating field service jobs with customer and contractor users. ### 8. A Great Upgrade to Our Mobility Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan R. | IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** This is streamlining and upgrading the field experience for our users. We go live in October and everyone is very excited for this implementation **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I wish it integrates with our payroll system in SAP, but I heard that it will soon! **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It's getting us off of an old custom system and upgrading our old Click FSE app. ### 9. Streamlined Service with Salesforce Field Service **Rating:** 4.0/5.0 stars **Reviewed by:** Manikandan A. | Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Our field team has experienced a dramatic improvement since using Salesforce Field Service. Scheduling is efficient, the mobile app is fantastic, and customer communication is a breeze. We've seen a significant reduction in errors and a boost in customer satisfaction – all thanks to Salesforce Field Service. Highly recommend! **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Nothing bad all fine as of now. Good support **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Field service used to be a headache - bad scheduling, paper chaos, frustrated customers. Salesforce Field Service fixed it all! Smart scheduling, mobile app for everything, happy customers - life's good! Highly recommend! ### 10. Overall great product **Rating:** 5.0/5.0 stars **Reviewed by:** Javin B. | Software Developer II, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** AI-Powered Scheduling: With AI-driven features like the Einstein AI engine, Salesforce Field Service optimizes technician scheduling based on factors like skill set, location, and availability, improving efficiency **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The high cost, its not great for small companies **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Miscommunication between office staff and field technicians can lead to missed appointments, incorrect job details, or poor coordination. ### 11. Field Service for Roadside Assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Josh F. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Easy to configure and to meet individual needs of our users. Scheduling and optimization work well and reduce manual effort and intervention. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Currently Enhanced Scheduling and Optimization is needed to take advantage of new features but we are not ready yet. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Replacing old legacy in house platform that was outdated and lacking in features. ### 12. Hit the ground running with field service is true **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | President, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** App is very mature and supports our techs very well. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Some of the process and configurations needed to be more preoscriptive as many users of it do not know best practice process. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It has become an industry standard and some of our potential clients wouldn't consider using us if we weren't on sfs. ### 13. Operations Admin **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Field Service let's us get a better control over improving the field service experience for our field techs and customers. We used Sedona suite and it wasn't anywhere near the capability. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Territory management is locked behind licenses for techs that will never use it. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Gaining full visibility for work order management and reporting ### 14. Field service **Rating:** 5.0/5.0 stars **Reviewed by:** Doug F. | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Intuitive setup and configuration; operations team members can manage service resources, their skills and territory assignments; scheduling policies are transparent; maps provide clear visual tracking; optimization works well for single day visits. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Doesn't work well out of the box for multi-day visits. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Easily managing complex service needs across a global service team. ### 15. Love the fluidity of the application **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa K. | Product Owner - Service Systems, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** One screen application with the related list quick links has transformed how our service users complete daily functions **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Not much.. it has amazing abilities and allows us to enhance our MVP deployment for additional functionality **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Going from a very customized application to a very simple application with all the benefits needed ### 16. Salesforce Field Service AP **Rating:** 4.0/5.0 stars **Reviewed by:** Amy P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I love how easy it is to get insightful data to schedule our customers quickly to resolve their issues and get them back up and running as soon as possible. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Troubleshooting the technician mobile app can be challenging at times. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Getting the correct tech to our customer with ease and speed. ### 17. Our strong service portal - to connect customers and optimize productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Field service allowed for us to build a reliable platform to communicate with our customers. In addition to that we use the capability to optimise the use of our technical experts on a day to day basis. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** We recently experienced issues in especially embedding pictures from sites. Especially using the offline mode generated issues which are not solved yet. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Field Service had been a game changer for us in some markets. The comprehensive platform offered to our customers had been appreciated super well and supported improving our positioning. ### 18. I made the first FSL implementation in Israel **Rating:** 4.5/5.0 stars **Reviewed by:** Yumi I. | Founder | Author, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** It is easy to manage field seevice tasks and manage our technicians' day. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** UI and the mobile app is a bit problem in right to left languages like Hebrew. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** We can easily manage our technicians' day, we can even track where they are and what they are doing. ### 19. Excellent Product for Field Service **Rating:** 5.0/5.0 stars **Reviewed by:** Miranda S. | Business Analyst, Utilities, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce Field Service allows us to easily schedule our technicians and make changes if needed. The ease of reporting makes creating functional dashboards that provide meaningful information for our team easy. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The learning curve when first implementing was steeper than anticipated, but once up to speed it is very functional. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Scheduling installation teams, ensuring team member availability, not having too many or too few employees in the field. ### 20. Scheduling Services Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Manoj K. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce Field service offers several features and benefits that makes easy of field service management. It provides centralize platform for managing all aspects of field operations which allows us to perform streamline scheduling, dispatching, work order management etc. This platform allows us to assign right resource to the right job improving efficiency and reducing travel time. It helps us in real time communication, dynamic scheduling, inventory management, Mobile accessibility, customer engagement/ customer support, analytics and reporting and automation etc. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Limited offline functionality and staying up to date with the latest features and security patches may require additional effort **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field service management addresses lot of common issues Like inefficient scheduling, Poor visibility into field operations, inventory management challenges, lack of mobile accessibility, data analysis, complex work order management and inefficient resource management. With these common issues, field service management contributes to increased efficiency, customer satisfaction and decision making throughout the entire field service lifecycle ### 21. Field service keeps us on track with our service calls **Rating:** 3.5/5.0 stars **Reviewed by:** Dennis v. | EMEA Salesforce Application Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Our customer base is huge and during summertime we have a lot of call outs to make and Field Service Keeps us on track with priorities **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** customization is not really possible in the agent **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** During our busy summer s it keeps us on track with the escalations ### 22. Great Software for Resource Scheduling **Rating:** 4.0/5.0 stars **Reviewed by:** Brittany B. | Head of Digital Operations for Gas Services Central, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** We've been using the scheduling and dispatch functionality for multiple years and has been a great tool to help us manage our resources. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The mobile app user interface could definitely use some improvements around the other functionalities with Salesforce Field Service. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Digitalizing our field service operations ### 23. My experience for Salesforce field service. **Rating:** 4.0/5.0 stars **Reviewed by:** Pratish D. | Salesforce Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** It is very useful and easy to use. It provides many features also it has a good customer support. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I don't remember any cons about SF field service. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Easily tracks the performance. ### 24. Much easier than serviceMax **Rating:** 5.0/5.0 stars **Reviewed by:** Marjan A. | it manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Efficient and can build quickly and I have customer 360 for sales to have an idea with assets **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The mobile app is not very helpful and limited functionality **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** We are able to quickly perform repairs and maintenance as well as penetrating new sales on older assets ### 25. Field Service - A long journey **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Maritime | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The ability for field technicians to reliably receive and input data. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Troubleshooting problems encountered by technicians can be challenging, especially if the user is not very tech savvy. Data loss is encountered occasionally due to this. Some features, such as completely rearranging the actions menu in the mobile app, cannot be completely customized. This leads to some challenges for users. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Field Service allows our business to track many data points, such as type of work to allow us to make better business decisions. ### 26. Adaptable **Rating:** 5.0/5.0 stars **Reviewed by:** Ignacio J. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The possibilities it has to adapt to any business process in the service field **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The view of the dispatcher is not very modifiable. There are clients who have requested to see it differently. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** An emergency care process for a client in the gas industry ### 27. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Rajat J. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Smart Scheduling which helps automatically assigns jobs to the right technicians based on skills, location, and availability **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Integrating with other systems may require additional effort and resources. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Streamlined creation and tracking of work orders minimize errors and ensure timely service delivery, enhancing operational efficiency. ### 28. Convenience and Information **Rating:** 4.5/5.0 stars **Reviewed by:** Justin C. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Everything my team needs to service a customer is available right from the app. We can adjust, add and customize to meet our growing needs **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Development time can be costly and time consuming pending on the need **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Getting customer information to the team dirextly ### 29. Transformational **Rating:** 5.0/5.0 stars **Reviewed by:** Jake V. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** As a partner, I've helped multiple companies move from paper based operations to Fiels Service. I love the visibility and effort brings our customers. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Has a learning curve for those looking to do it themselves foe the first time **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Optimize routing, visibility to tchnicians ### 30. Head of Commercial Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Laurence L. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** There is so much inherent capability on the Platform and it is the best place to integrate customer centric data. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** There is so much available that I'm wondering what i am missing out on (from using). **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** No aiginaricant problems as we work through adoption. ### 31. The mobile App is not running stable **Rating:** 3.5/5.0 stars **Reviewed by:** Tobias M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The field service browser functionalities **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The mobile app and still there are too many limitations on field service objects related lists for example need functionality as on other objects. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Service technicians are updated and may create cases during interventions and created service reports ### 32. It’s great to use and setup as long as you don’t need a lot of customization **Rating:** 4.0/5.0 stars **Reviewed by:** Simone D. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Integrated backoffice and front office display of customer records. Gant management Automated statuses **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Sone things are clunky and don't work for the specific use cases we need that are unique to our business. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Managing and dispatching teams to customer jobs and optimizing routes ### 33. Great product for our instructors in the field **Rating:** 5.0/5.0 stars **Reviewed by:** Bobby B. | UI Engineer / Senior Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Being able to see events that are scheduled and the history on different events that are purchased and schedule from our clients **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** No complaints so far. It's a great product. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Showing instructors and customer service history of interactions while scheduling training and support ### 34. Amazing Product **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher R. | Vice President of Professional Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Turns a small team into an army. Amazing how the product increases efficiency. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Nothing really. The only thing I have seeen is when businesses try to cram a use case into Field Service that should not be there **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Saving time to book appointments ### 35. It help us to plan the work on customer plants and track the daily business quickly **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander L. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** All the jobs are visible in one place and it is possible to jump to the related data/information **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The team spend the time to improve the performance of the app **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** All the jobs for the customers can be tracked in one place ### 36. Emily Cox is amazing!! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea E. | Salesforce Administrator- Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The fact that our field support team is empowered with sfs!! We love it!! **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Before today, I would have said mobile, we learned so much from Emily! Excited to go back and play in the sandbox! **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Work order tracking, trunk stock, scheduling. ### 37. Every Field Service company should use this **Rating:** 5.0/5.0 stars **Reviewed by:** P P. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The Salesforce Field Service is a wonderful tool that has a lots of features. Especially the service report generation including the signature is a wonderful option. Guess what you can add as many signatures as you want with just clicks. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The only downside is multiple screens. You will have to move through screens to reach them. For example to get into the Line items and edit them you atleast have to do 3 to 4 clicks **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** The service report generation and enhancing automations through AI ### 38. FSL **Rating:** 4.0/5.0 stars **Reviewed by:** Xavi G. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** FSL it's easy to configure and work very well for field service **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Licenses are quite extensive and we can not give all the permissions to all the users **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** FSL is helping us to manage the field service activities in the company ### 39. Has its good parts **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher R. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Gives access to Salesforce data and keeps it in one spot and integrate with rest of the solution **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Can have a lot of moving parts to set up to get this going **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Being able to schedule agents right from the solution ### 40. The best platform for service companies **Rating:** 5.0/5.0 stars **Reviewed by:** Austin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** As a SF partner it is the main cloud that we work with to save our customers time and money. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Nothing, I am very happy with field service **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Helping our customers save time and money with automating service responses and reporting ### 41. Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** It was pretty easy to pick up with the training I recevied. The interface is nice with all of the tools in one application and it seemed to rarely have a bug or error. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Sometimes I would have liked to customize my home page better but that may have been something my organization set up. I also would have liked to be able to move the call window in the bottom left. It would have made better sense for my layout to be able to have it on the right. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Less windows to have open. One application for multiple tools is a win. ### 42. Review of Salesforce Field Service Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Agents are connected while they are o by e road. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** If poor internet connection then real time update is not possible **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Real time instructions, assignment of works. Real time Status update of customer service call helps to increase customer satisfaction ### 43. Field Service for Manufacturing Company **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew K. | CS IT Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I like that it is integrated naturally with our CRM **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** If your model doesn't fit withing the Salesforce expectations, it can become very clumsy **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It unifies our data and sales and service teams in ways not possible in traditional integrations. ### 44. Service Cloud FSL review **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** One amazing aspects is its real-time visibility and integration capabilities to provides a comprehensive view of field operations. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** the implementation and ongoing maintenance can be resource-intensive, potentially making it challenging **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** 1. Real Time visibility 2. Monitoring and scheduling appointments ### 45. New User **Rating:** 4.5/5.0 stars **Reviewed by:** Aimee G. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** User friendly, allows for easy in the field use. Real time updates for office is key **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Had some learning curve for field users not familiar with using software **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Allowing field users to update install information immediately for office staff ### 46. Great Expirience **Rating:** 4.0/5.0 stars **Reviewed by:** Khadija R. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Easy to Implement and on teh go features for mobile app **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** can have nicer interface for carious profiles **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** configuring case resolution process ### 47. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Service and asset management made easy. Helps us service our customers best. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Nothing, we love the product. Setup took a long time. But only because of the amount t of detail **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Helping us track customer and theirs assets ### 48. Salesforce fieldservice helped us a lot in scheduling the appointments **Rating:** 4.5/5.0 stars **Reviewed by:** sreekanth s. | Salesforce Technical Lead/Five9 Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Field service helped our users to schedule the productive meetings **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Nothing much. It fulfilled all our business needs more accurately **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Scheduling the appointments with the right people and saved lot of time to fix the customer issues ### 49. Helpful Software **Rating:** 4.0/5.0 stars **Reviewed by:** Beth B. | Senior Vice President - Business Banking Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Helps field agents be more productive. Reduces downtime. Improves client satisfaction through efficient scheduling. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It can be quite expensive depending on size & scale of org **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** How to handle downtime & enable reps to be more productive. ### 50. SVMAX **Rating:** 2.5/5.0 stars **Reviewed by:** Todd T. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The customizable features make it easy to cater to business needs **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** We can't make the switch from svmx to field service lightning **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It allows us to document and track service interactions and improve relationships with our customers ## Agentforce Field Service (formerly Salesforce Field Service) Discussions - [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) - 2 comments, 2 upvotes - [View Agentforce Field Service (formerly Salesforce Field Service) pricing details and edition comparison](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?page=65§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+03%3A17%3A47+-0500&secure%5Bsession_id%5D=3037754a-f12c-46eb-a443-871187356ee1&secure%5Btoken%5D=03e548f9e7daab9be5a700ad9266b13dff0bcf501e1aa7af785038c4dbadb025&format=llm_user) ## Agentforce Field Service (formerly Salesforce Field Service) Integrations - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Amazon S3 Glacier](https://www.g2.com/products/amazon-s3-glacier/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [Salesforce CRM Dashboards](https://www.g2.com/products/salesforce-crm-dashboards/reviews) - [Zoho Expense](https://www.g2.com/products/zoho-expense/reviews) ## Agentforce Field Service (formerly Salesforce Field Service) Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Employee Communication - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Agentforce Field Service (formerly Salesforce Field Service) Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) - 4.1/5.0 (422 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (367 reviews)