Textedly Reviews & Product Details

I liked how they were very professional and called me multiple times making sure the process was going smoothly. Also when out phone number application got rejected they were very quick to fix the situation and had out application approved in under 24 hours after emailing them. We look forward to working with them for the future! They're UI is very easy to use and is easy to navigate and put keywords and customs texts. Integrations is also easy to use, as we made a QR code for customers to scan and easily text the number. I think the pricing is decent but is on the higher side a little but it's definitely worth it. They don't have to much AI yet into it but definitely don't need it! The only AI they have is helping to refine text messages and what not but it's not horrible. Over the performance is a 8/10 for me personally and thats great! Review collected by and hosted on G2.com.

Their really isn't to much I dislike about texedly. The only thing I could really think of is the price and maybe having benefits for using it more. Because it does cost 20 a month to send out about 500 texts or 250 long texts and at scale that could get pretty pricy. Review collected by and hosted on G2.com.

I like that Textedly's interface is relatively easy to use. It allows me to see how the message is going to be displayed before it's sent, making communication more effective. I can both manually upload numbers and also let people text and opt-in, which adds flexibility. Additionally, the initial setup of Textedly was fairly easy and pretty intuitive, asking only for the phone numbers I wanted to include. Review collected by and hosted on G2.com.

I really feel like a mobile interface would be helpful. Because of the way that we use Textedly, having an app would make everything easier to log in and send messages. I'm not always by my computer to log in. And with the two-factor identification to send out an emergency text, I have to go through the normal website and then log in to the email to verify that it's me to then send those emergency texts. It's quite cumbersome, and I really need to have a more direct way of getting information out. Review collected by and hosted on G2.com.

I love how super user-friendly Textedly is, making it easy for us to handle company event communications and RSVPs. The support staff is always so helpful, and I really appreciate that. I find the messaging and importing contacts features valuable. The initial setup was super easy, which was a great start. Overall, it's been a fantastic tool for mass messaging to our database of clients in a clean and structured way. Review collected by and hosted on G2.com.

The only qualm I have is that I have to check with the support staff to confirm that my messages are in compliance. I had an event where, due to some words I was unaware of would be flagged, resulted in a smaller turnout to our event. I was never made aware in the system that they weren't going through. Review collected by and hosted on G2.com.

We can communicate with multiple employees at once and quickly offer jobs to our external team members. Review collected by and hosted on G2.com.

I don’t like that when I scroll down in my messages and interact with employees, it doesn’t allow me to keep scrolling at the same point I was at when I clicked on that message. Instead, it jumps me to the most recent messages. This usually happens after I’ve viewed or interacted with two or three messages.

I also don't like that the automatic closed message sends multiple times when an employee responds to our message multiple times after hours. Review collected by and hosted on G2.com.

I appreciate Textedly for its ability to effectively communicate with webinar participants. It's really helpful for sending reminders leading up to the webinar, ensuring they show up. I also value the quick list creation and sending of text messages or emails to the list all at once because it's fast. The Textedly team is really good at resolving issues, such as when they refunded me for duplicate message charges. I've recommended Textedly to others, rating it a 10 in terms of likelihood to recommend. Review collected by and hosted on G2.com.

The first time we sent the messages out, it sent out two messages instead of one, so we got billed twice. But the Textedly team was really good at refunding those messages. So it'd be great if it was clear if we're only sending one message out or two messages before we get started. Also, had to talk to the Textedly team three times during setup because we were moving very fast and wanted to make sure the phone number was set up correctly, though it was good once we talked to the team. Review collected by and hosted on G2.com.

I find Textedly to be simple to use, which makes it easy for my customers to sign up and allows them to text back. The initial setup was super easy, and though it's been a while, I don't remember encountering any difficulties. I also appreciate how Textedly lets my customers know about open spots or good booking times, helping me fill available slots on the charter boat. Review collected by and hosted on G2.com.

I wish the sign up form could be more automated. Instead of getting numbers submitted that I have to put time aside to add to my contacts. They should go straight into contacts. Also wish there was a lower tier option that let you keep your account but with no new messages added to your account. I had 60,000 messages but it wasn't worth almost $40 a month when I can't use them right now. Review collected by and hosted on G2.com.

I like the additional features of Textedly such as automated responses that can be scheduled during certain times, along with drip campaigns that allow for automated journeys. I also look forward to trying conversation triggers to automatically respond to top customer FAQs. Review collected by and hosted on G2.com.

It's a bit of a process to get an account set up, mainly because it takes a few days to coordinate the custom phone number. This is mainly due to the reality of waiting on a third party to approve the number. A status notification on the dashboard could help alleviate any doubts about account setup. Review collected by and hosted on G2.com.

Everything is put together well to make it easier to text your employees. It's all step-by-step. And I like that there is no guessing. Then we can check to see if folks GOT the text. The follow-through is crucial to me. It lets me know that the message is received and we can at least know they were reminded even if they fail to show up for their training. Our employees depend on getting their texts for company information and training events. I really didn't think they would! So it's a big win for us all the way around. Review collected by and hosted on G2.com.

When employees leave our company, we cannot delete them from the database. If they come back, we can't re-activate them. They have to join on their own and that is just not a priority for them until they miss something important. I'd like to be able to delete their information when they quit, then re-enter it when they return to work. Review collected by and hosted on G2.com.

I like being able to give a keyword to people where they just text it to the number, and they're automatically subscribed. I appreciate the ease of access of that, which makes it convenient for the end user. It's really about the ease of communication, allowing us to communicate much better to parents and teens because they see the messages right on their home screens. Review collected by and hosted on G2.com.

I don't like how we've been charged for an extra keyword when I removed it in the system, and I think there should be an easier way to remove the keyword and not get charged for it. The local area code phone number is advertised as "free" but there's actually a charge for it. Also, we didn't get approved for it. Review collected by and hosted on G2.com.

It's incredibly easy to use and implement! I love the reporting capabilities, the messaging, the AI assistance with writing a message. What isn't there to love about the platform. It's a massive upgrade from our previous service! The customer support is outstanding and incredibly responsive! Review collected by and hosted on G2.com.

There is only 1 "downfall" we have come across and that's the ease of our customers knowing how to opt back in to messages. When someone opts out while it does inform them of the "1st step" in opting back in (sending a message of unstop or start), it does not instruct them on the 2nd part of the process (sending a 2nd text of the company keyword). We need to reach out to customer outside of textedly to instruct them of this. I wish we could customize the opt out reply so that it could include that additional step. Review collected by and hosted on G2.com.