Textedly Reviews & Product Details

It was pretty easy to set up my first text! And set up on my own. I did receive some emails from agents to help if needed. That was great to have them accessible. Review collected by and hosted on G2.com.

When originally purchasing, you are given credits and purchase a certain amount of credits per month. When I was originally creating my first text, I wasn't aware that in order to send on message, its based on per character used and eats your credits so quickly. I have about 251 text subscribers, so I didn't think I would need so many credits, but I felt it was a little misleading, I had to purchase more credits and it was a little discouraging. I did learn to try and be quick and use as little characters as possible, but I felt mislead. Review collected by and hosted on G2.com.

Textedly customer service is probably the top reason I still use it. The credit system is affordable, and they have many options for different businesses. When I send an SMS with over 25,000 messages, it sends it right away, instead of taking hours. The user interface is extremely easy to use. Review collected by and hosted on G2.com.

There used to be no way to shorten links, but I can see that this feature has now been added. That said, I find the process for uploading contacts annoying, and the whole “keywords” part is frustrating too—though that may just be because I don’t really understand why I need to use it. Review collected by and hosted on G2.com.

I love how easy it is to compose and send a message! There aren't a lot of steps to take and the things you have to complete to send a message are all on the same screen. Practically no matter which page you're on you always have your current message count in view so there's no question on what's available to use. If you need more messages for the month there's a clear area to upgrade or simply buy what you need for the time being. The platform is easy to navigate and train someone else to use. If there's anything we need help with, there's always a customer support bubble at the bottom right of the screen to reach out and ask questions. The agents have great customer service skills and are very eager to help you resolve your issue. Review collected by and hosted on G2.com.

I'm not sure if this is specific to Textedly or not, but the only "dislike" would be how emojis increase the message count. If emojis could be equal to or even a tiny bit above regular text that would be great and I would use them more often. I'd love to use emojis but something as simple as adding eyes to 2 sentences changes the message count from 2-4. As someone that's new to text marketing I'm not ready to spend a lot on messages monthly but I would need to heavily consider it if I want to use emojis on a regular basis. Other than that, no dislikes. Review collected by and hosted on G2.com.

I use Textedly to reach my clientele quicker through text messages and send motivational messages throughout the week. It helps me connect with my clients quicker and grow my business through SMS messaging. Textedly is very easy to use, and I’ve been with it for a long time. I’ve seen the changes and investment in its technology, and how it’s always advancing. I like the automation feature because I can schedule text messages in advance and not worry about keeping up with those marketing tools throughout the week. I can also link other systems and connect my account to my store, so clients can sign up for SMS messaging quicker without me having to intervene. The initial setup was easy, and the platform is easy to navigate. Review collected by and hosted on G2.com.

I think Textedly could do a better job communicating when new features and offers are available. I don’t usually hear about new features unless I’m in the app, and I’d like more tutorials explaining what each feature does, how to use it, and whether it fits my subscription and business. During setup, I wasn’t sure whether adding phone numbers was necessary for my subscription. Review collected by and hosted on G2.com.

I use Textedly to reach users across the United States by text, which I find more effective than email or phone calls. Since I started using it, I’ve seen more people participate in my weekly calls. I like the convenience and personalization: I can send a mass message with each person’s first name, so it feels like I’m sending a message directly to them. I find the pricing valuable for what I get. I can schedule messages for a particular day and time, set them to go out on an ongoing basis, and reuse messages, which saves time and makes things convenient. I also appreciate the quick, responsive customer service. They do their best to solve problems quickly, and their support helped me make adjustments and get started. Texting also helps me reach people and get them to click links and watch training videos. Review collected by and hosted on G2.com.

The transition to Textedly was a little challenging because it was different from what I was used to, and it took me longer to start using it. The initial setup was challenging too and took me a few weeks, mostly because I hadn’t invested the time to learn the new system. Support helped me make the adjustments, and once I was up and running, everything was fine. Review collected by and hosted on G2.com.

I like the ability to sign on in one place and handle everything by computer. The easy computer access and fairly simple interface allow us to quickly create and send group messages. I also appreciate the ease of using Excel lists to set up our texting group, which is great because our patient list is on Excel. We didn't see any advantages from other texting services that would make us switch from Textedly. The initial setup was easy too, with help from a representative who walked us through. Review collected by and hosted on G2.com.

The ability to have multiple users is sometimes an issue. Although there are 'teammates', it is not the same as having another user when the main person is out for one reason or another Review collected by and hosted on G2.com.

I like the convenience of reaching my subscribers via text and all the many integration features Textedly offers as you grow. Customer support is very responsive and prompt. Textedly is also very easy to use, even for those who are not tech-savvy. Review collected by and hosted on G2.com.

My only current dislike is not having an affiliate link to share with others. I am an advocate for generating income by sharing products I enjoy using in my business. I also would like to bring back Tagging. Tagging is a great feature to have. Review collected by and hosted on G2.com.

I use Textedly to text a lot of people without asking them to download another app, and replies come back only to me, not everyone else. I like being able to upload contacts easily and send a message all at once. It was pretty easy to set up. Review collected by and hosted on G2.com.

I wish I could add more fields to the contact list and have it tell me when a contact is duplicated. I’d also like the iPhone app to work the same as the desktop website and to be able to text a subgroup of my main group. Certain words, like “Bingo,” and links are banned, and it costs a lot of messages to send pictures or videos. Review collected by and hosted on G2.com.

Textedly is easy to navigate to send marketing texts for my business. But if I have any queries, I love that the support team is easy to reach and willing to help me understand the features or how to do something. Review collected by and hosted on G2.com.

Sometimes it's not clear how to use a certain feature, but whenever I have queries I can reach out to the support team for assistance. The team always responds quickly. Review collected by and hosted on G2.com.

AI agents answering calls has been a game changer for us. We text our customers at peak times after storms, and this really helps us monitor and control incoming work! Review collected by and hosted on G2.com.

I think it needs more integrations, especially with common CRMs or AI software. Grokbot, Claude, Muse would be my recommendations. Review collected by and hosted on G2.com.