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Best Customer Service Automation Software with Text Capabilities

Below are the top-rated Customer Service Automation Software with Text capabilities, as verified by G2’s Research team. Real users have identified Text as an important function of Customer Service Automation Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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26 Listings in Customer Service Automation Available
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    G2 Score
Salesforce Service Cloud
(7,180)4.4 out of 5
Optimized for quick response
6th Easiest To Use in Customer Service Automation software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,647
    Features
    1,443
    Case Management
    1,416
    Efficiency
    1,251
    Helpful
    800
    Cons
    Complexity
    881
    Learning Curve
    752
    Steep Learning Curve
    595
    Expensive
    568
    Missing Features
    562
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    7.6
    Language
    Average: 8.6
    8.2
    Ticket Resolution
    Average: 8.5
    8.4
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    578,072 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,647
Features
1,443
Case Management
1,416
Efficiency
1,251
Helpful
800
Cons
Complexity
881
Learning Curve
752
Steep Learning Curve
595
Expensive
568
Missing Features
562
View All Pros and Cons
Salesforce Service Cloud features and usability ratings that predict user satisfaction
7.6
Language
Average: 8.6
8.2
Ticket Resolution
Average: 8.5
8.4
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
578,072 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Fin by Intercom
(3,707)4.5 out of 5
Optimized for quick response
5th Easiest To Use in Customer Service Automation software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is a tool that organizes customer conversations and integrates with Intercom's knowledge base function to provide answers.
    • Reviewers like the tool's ability to save time, its user-friendly functionality, and its ability to integrate with their existing knowledge bases to provide accurate responses.
    • Users reported difficulties in understanding where to make changes for better responses, issues with email delegation, and challenges in setting up the tool.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    409
    Helpful
    390
    Features
    314
    Customer Support
    250
    Efficiency
    240
    Cons
    Missing Features
    144
    Limited Features
    119
    Learning Curve
    99
    AI Limitations
    95
    Expensive
    86
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.6
    Language
    Average: 8.6
    8.4
    Ticket Resolution
    Average: 8.5
    8.9
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,856 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,820 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is a tool that organizes customer conversations and integrates with Intercom's knowledge base function to provide answers.
  • Reviewers like the tool's ability to save time, its user-friendly functionality, and its ability to integrate with their existing knowledge bases to provide accurate responses.
  • Users reported difficulties in understanding where to make changes for better responses, issues with email delegation, and challenges in setting up the tool.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
409
Helpful
390
Features
314
Customer Support
250
Efficiency
240
Cons
Missing Features
144
Limited Features
119
Learning Curve
99
AI Limitations
95
Expensive
86
View All Pros and Cons
Fin by Intercom features and usability ratings that predict user satisfaction
8.6
Language
Average: 8.6
8.4
Ticket Resolution
Average: 8.5
8.9
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,856 Twitter followers
LinkedIn® Page
www.linkedin.com
1,820 employees on LinkedIn®

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Talkdesk
(2,503)4.4 out of 5
Optimized for quick response
2nd Easiest To Use in Customer Service Automation software
View top Consulting Services for Talkdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Team Lead
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    239
    Call Management
    147
    Efficiency
    135
    Helpful
    128
    Features
    120
    Cons
    Call Issues
    100
    Technical Issues
    66
    Missing Features
    54
    Notification Issues
    54
    Connection Issues
    50
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkdesk features and usability ratings that predict user satisfaction
    8.5
    Language
    Average: 8.6
    8.2
    Ticket Resolution
    Average: 8.5
    9.1
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    6,984 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,353 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Team Lead
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
239
Call Management
147
Efficiency
135
Helpful
128
Features
120
Cons
Call Issues
100
Technical Issues
66
Missing Features
54
Notification Issues
54
Connection Issues
50
View All Pros and Cons
Talkdesk features and usability ratings that predict user satisfaction
8.5
Language
Average: 8.6
8.2
Ticket Resolution
Average: 8.5
9.1
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
6,984 Twitter followers
LinkedIn® Page
www.linkedin.com
1,353 employees on LinkedIn®
Five9 Intelligent Cloud Contact Center Platform
(583)4.1 out of 5
Optimized for quick response
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 56% Mid-Market
    • 24% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Five9 Intelligent Cloud Contact Center Platform is a tool for managing inbound and outbound customer interactions and supporting overall contact center operations.
    • Reviewers like the platform's user-friendly interface, robust reporting capabilities, and the ability to integrate with various systems, which enhances both agent productivity and customer satisfaction.
    • Users reported issues such as occasional glitches or connectivity disruptions, complex setup and customization processes, and limitations in certain features without customization.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    107
    Customer Support
    83
    Helpful
    78
    Features
    70
    Call Management
    49
    Cons
    Call Issues
    40
    Complexity
    32
    Technical Issues
    31
    Missing Features
    30
    Poor Customer Support
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    7.9
    Language
    Average: 8.6
    7.8
    Ticket Resolution
    Average: 8.5
    8.4
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,863 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,968 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 56% Mid-Market
  • 24% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Five9 Intelligent Cloud Contact Center Platform is a tool for managing inbound and outbound customer interactions and supporting overall contact center operations.
  • Reviewers like the platform's user-friendly interface, robust reporting capabilities, and the ability to integrate with various systems, which enhances both agent productivity and customer satisfaction.
  • Users reported issues such as occasional glitches or connectivity disruptions, complex setup and customization processes, and limitations in certain features without customization.
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
107
Customer Support
83
Helpful
78
Features
70
Call Management
49
Cons
Call Issues
40
Complexity
32
Technical Issues
31
Missing Features
30
Poor Customer Support
29
View All Pros and Cons
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
7.9
Language
Average: 8.6
7.8
Ticket Resolution
Average: 8.5
8.4
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,863 Twitter followers
LinkedIn® Page
www.linkedin.com
2,968 employees on LinkedIn®
LivePerson
(198)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 42% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LivePerson is an AI-supported conversation management platform that supports customer engagement and provides customer assistance through various communication channels.
    • Reviewers appreciate LivePerson's seamless integration with CRM systems, its ability to provide 24/7 customer support through bots, and its robust analytics and reporting capabilities that help monitor organization performance in real-time.
    • Users experienced difficulties with LivePerson's billing system, found the setup and interface to be less user-friendly, and reported issues with message delays and disruptions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    27
    Helpful
    23
    Ease of Use
    21
    Artificial Intelligence
    15
    Customer Engagement
    13
    Cons
    Learning Curve
    15
    Expensive
    9
    Steep Learning Curve
    9
    Complexity
    8
    Inadequate Reporting
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LivePerson features and usability ratings that predict user satisfaction
    8.9
    Language
    Average: 8.6
    9.2
    Ticket Resolution
    Average: 8.5
    8.4
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,882 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,236 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 42% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LivePerson is an AI-supported conversation management platform that supports customer engagement and provides customer assistance through various communication channels.
  • Reviewers appreciate LivePerson's seamless integration with CRM systems, its ability to provide 24/7 customer support through bots, and its robust analytics and reporting capabilities that help monitor organization performance in real-time.
  • Users experienced difficulties with LivePerson's billing system, found the setup and interface to be less user-friendly, and reported issues with message delays and disruptions.
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
27
Helpful
23
Ease of Use
21
Artificial Intelligence
15
Customer Engagement
13
Cons
Learning Curve
15
Expensive
9
Steep Learning Curve
9
Complexity
8
Inadequate Reporting
8
View All Pros and Cons
LivePerson features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
9.2
Ticket Resolution
Average: 8.5
8.4
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
LivePerson
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,882 Twitter followers
LinkedIn® Page
www.linkedin.com
1,236 employees on LinkedIn®
Ada
(169)4.6 out of 5
Optimized for quick response
View top Consulting Services for Ada
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pi

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 62% Mid-Market
    • 20% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Ada is a customer support tool that trains and improves to handle customer inquiries, integrates with platforms like Zendesk and Freshdesk, and provides coaching features for specific guidance.
    • Reviewers appreciate Ada's ability to reduce repetitive questions, ease the workload on customer service teams, and its natural language processing capabilities that enable customers to resolve issues quickly.
    • Reviewers mentioned challenges with the process of training multiple bots individually, issues with integrating it with other platforms like Zendesk, and a lack of depth in reporting for nuanced analysis.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ada Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Helpful
    20
    Customer Support
    15
    Features
    15
    Automation
    10
    Cons
    Integration Issues
    10
    Usability Issues
    9
    Missing Features
    8
    Usage Limitations
    8
    AI Limitations
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ada features and usability ratings that predict user satisfaction
    8.8
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    8.9
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ADA SUPPORT, INC.
    Company Website
    Year Founded
    2016
    HQ Location
    Toronto, Ontario
    Twitter
    @ada_cx
    1,823 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    597 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pi

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 62% Mid-Market
  • 20% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Ada is a customer support tool that trains and improves to handle customer inquiries, integrates with platforms like Zendesk and Freshdesk, and provides coaching features for specific guidance.
  • Reviewers appreciate Ada's ability to reduce repetitive questions, ease the workload on customer service teams, and its natural language processing capabilities that enable customers to resolve issues quickly.
  • Reviewers mentioned challenges with the process of training multiple bots individually, issues with integrating it with other platforms like Zendesk, and a lack of depth in reporting for nuanced analysis.
Ada Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Helpful
20
Customer Support
15
Features
15
Automation
10
Cons
Integration Issues
10
Usability Issues
9
Missing Features
8
Usage Limitations
8
AI Limitations
7
View All Pros and Cons
Ada features and usability ratings that predict user satisfaction
8.8
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
8.9
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
ADA SUPPORT, INC.
Company Website
Year Founded
2016
HQ Location
Toronto, Ontario
Twitter
@ada_cx
1,823 Twitter followers
LinkedIn® Page
www.linkedin.com
597 employees on LinkedIn®
Forethought
(164)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi

    Users
    • Customer Support Specialist
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 65% Mid-Market
    • 21% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Forethought is a tool that integrates with existing systems to automate customer support processes and provide insights into common client queries.
    • Reviewers like the intuitive dashboard, the ability to customize workflows, the seamless integration with Salesforce, and the responsiveness of the Forethought team.
    • Users reported slow response times for implementing changes, complications in usage, delays in system updates, and limitations in reporting features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Forethought Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    22
    Customer Support
    18
    Customer Satisfaction
    15
    Ease of Use
    15
    Efficiency
    15
    Cons
    Delays
    5
    Long Delays
    5
    Cost
    4
    Expensive
    4
    Time Delays
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Forethought features and usability ratings that predict user satisfaction
    8.9
    Language
    Average: 8.6
    8.9
    Ticket Resolution
    Average: 8.5
    8.3
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Forethought
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @forethought_ai
    1,765 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    129 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi

Users
  • Customer Support Specialist
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 65% Mid-Market
  • 21% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Forethought is a tool that integrates with existing systems to automate customer support processes and provide insights into common client queries.
  • Reviewers like the intuitive dashboard, the ability to customize workflows, the seamless integration with Salesforce, and the responsiveness of the Forethought team.
  • Users reported slow response times for implementing changes, complications in usage, delays in system updates, and limitations in reporting features.
Forethought Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
22
Customer Support
18
Customer Satisfaction
15
Ease of Use
15
Efficiency
15
Cons
Delays
5
Long Delays
5
Cost
4
Expensive
4
Time Delays
4
View All Pros and Cons
Forethought features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
8.9
Ticket Resolution
Average: 8.5
8.3
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Forethought
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@forethought_ai
1,765 Twitter followers
LinkedIn® Page
www.linkedin.com
129 employees on LinkedIn®
Boost.ai
(39)4.7 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates,

    Users
    No information available
    Industries
    • Telecommunications
    • Banking
    Market Segment
    • 38% Mid-Market
    • 36% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Boost.ai is a platform that provides tools and features for building and managing conversational AI, facilitating digital conversations with customers.
    • Reviewers frequently mention the platform's intuitive and user-friendly interface, its flexibility, and the excellent customer support that goes above and beyond to ensure project success.
    • Reviewers mentioned challenges with the platform's learning curve, particularly for mastering advanced features, and some found the reporting tools limiting when trying to tailor reports to specific organizational needs.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Boost.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Features
    17
    Helpful
    17
    Customer Support
    16
    Customer Satisfaction
    13
    Cons
    Improvements Needed
    8
    AI Limitations
    4
    Complexity
    4
    Learning Curve
    4
    Limited Customization
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Boost.ai features and usability ratings that predict user satisfaction
    9.3
    Language
    Average: 8.6
    9.2
    Ticket Resolution
    Average: 8.5
    9.2
    Ease of Use
    Average: 9.0
    9.3
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Boost.ai
    Company Website
    Year Founded
    2016
    HQ Location
    Sandnes, Rogaland
    Twitter
    @boost_ai_
    519 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    131 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates,

Users
No information available
Industries
  • Telecommunications
  • Banking
Market Segment
  • 38% Mid-Market
  • 36% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Boost.ai is a platform that provides tools and features for building and managing conversational AI, facilitating digital conversations with customers.
  • Reviewers frequently mention the platform's intuitive and user-friendly interface, its flexibility, and the excellent customer support that goes above and beyond to ensure project success.
  • Reviewers mentioned challenges with the platform's learning curve, particularly for mastering advanced features, and some found the reporting tools limiting when trying to tailor reports to specific organizational needs.
Boost.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Features
17
Helpful
17
Customer Support
16
Customer Satisfaction
13
Cons
Improvements Needed
8
AI Limitations
4
Complexity
4
Learning Curve
4
Limited Customization
4
View All Pros and Cons
Boost.ai features and usability ratings that predict user satisfaction
9.3
Language
Average: 8.6
9.2
Ticket Resolution
Average: 8.5
9.2
Ease of Use
Average: 9.0
9.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Boost.ai
Company Website
Year Founded
2016
HQ Location
Sandnes, Rogaland
Twitter
@boost_ai_
519 Twitter followers
LinkedIn® Page
www.linkedin.com
131 employees on LinkedIn®
Replicant
(45)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliab

    Users
    No information available
    Industries
    • Financial Services
    • Health, Wellness and Fitness
    Market Segment
    • 51% Mid-Market
    • 42% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Replicant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    8
    Customer Support
    8
    Ease of Use
    8
    Efficiency
    8
    Helpful
    8
    Cons
    Missing Features
    4
    Limited Features
    3
    Poor Understanding
    3
    AI Limitations
    2
    AI Performance
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Replicant features and usability ratings that predict user satisfaction
    8.5
    Language
    Average: 8.6
    8.8
    Ticket Resolution
    Average: 8.5
    9.3
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Replicant
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @replicant
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    175 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliab

Users
No information available
Industries
  • Financial Services
  • Health, Wellness and Fitness
Market Segment
  • 51% Mid-Market
  • 42% Enterprise
Replicant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
8
Customer Support
8
Ease of Use
8
Efficiency
8
Helpful
8
Cons
Missing Features
4
Limited Features
3
Poor Understanding
3
AI Limitations
2
AI Performance
2
View All Pros and Cons
Replicant features and usability ratings that predict user satisfaction
8.5
Language
Average: 8.6
8.8
Ticket Resolution
Average: 8.5
9.3
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Replicant
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@replicant
3 Twitter followers
LinkedIn® Page
www.linkedin.com
175 employees on LinkedIn®
yellow.ai
(106)4.4 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 39% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • yellow.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chatbot Development
    11
    Ease of Use
    11
    Integrations
    11
    Chatbots
    10
    Easy Integrations
    9
    Cons
    Steep Learning Curve
    7
    Learning Curve
    6
    Integration Issues
    4
    Poor Customer Support
    4
    AI Limitations
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • yellow.ai features and usability ratings that predict user satisfaction
    8.1
    Language
    Average: 8.6
    9.0
    Ticket Resolution
    Average: 8.5
    8.7
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    yellow.ai
    Year Founded
    2016
    HQ Location
    San Mateo, California
    Twitter
    @yellowdotai
    1,533 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    896 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 39% Small-Business
  • 32% Mid-Market
yellow.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chatbot Development
11
Ease of Use
11
Integrations
11
Chatbots
10
Easy Integrations
9
Cons
Steep Learning Curve
7
Learning Curve
6
Integration Issues
4
Poor Customer Support
4
AI Limitations
3
View All Pros and Cons
yellow.ai features and usability ratings that predict user satisfaction
8.1
Language
Average: 8.6
9.0
Ticket Resolution
Average: 8.5
8.7
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
yellow.ai
Year Founded
2016
HQ Location
San Mateo, California
Twitter
@yellowdotai
1,533 Twitter followers
LinkedIn® Page
www.linkedin.com
896 employees on LinkedIn®
babelforce
(15)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 13% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • babelforce Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Easy Integrations
    3
    Features
    3
    Call Management
    2
    Customer Support
    2
    Cons
    Call Issues
    2
    Integration Issues
    2
    Poor Call Quality
    2
    Challenging Reporting
    1
    Complexity
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • babelforce features and usability ratings that predict user satisfaction
    8.3
    Language
    Average: 8.6
    9.6
    Ticket Resolution
    Average: 8.5
    8.6
    Ease of Use
    Average: 9.0
    9.3
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    babelforce
    Company Website
    Year Founded
    2013
    HQ Location
    Berlin
    Twitter
    @babelforce
    530 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 13% Enterprise
babelforce Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Easy Integrations
3
Features
3
Call Management
2
Customer Support
2
Cons
Call Issues
2
Integration Issues
2
Poor Call Quality
2
Challenging Reporting
1
Complexity
1
View All Pros and Cons
babelforce features and usability ratings that predict user satisfaction
8.3
Language
Average: 8.6
9.6
Ticket Resolution
Average: 8.5
8.6
Ease of Use
Average: 9.0
9.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
babelforce
Company Website
Year Founded
2013
HQ Location
Berlin
Twitter
@babelforce
530 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Deepdesk
(9)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Empower human agents with AI-powered Agent Assist. Boost concurrency, reduce response times and lower cost for your contact center. Delivering happy customers.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Deepdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    3
    Customer Engagement
    3
    Customer Support
    3
    Ease of Use
    3
    Conversations Management
    2
    Cons
    Complexity
    1
    Limited AI Capabilities
    1
    Poor Customer Support
    1
    Poor Understanding
    1
    Slow Performance
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Deepdesk features and usability ratings that predict user satisfaction
    9.3
    Language
    Average: 8.6
    9.3
    Ticket Resolution
    Average: 8.5
    9.6
    Ease of Use
    Average: 9.0
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Deepdesk
    Year Founded
    2019
    HQ Location
    Amsterdam, NL
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Empower human agents with AI-powered Agent Assist. Boost concurrency, reduce response times and lower cost for your contact center. Delivering happy customers.

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 33% Enterprise
Deepdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
3
Customer Engagement
3
Customer Support
3
Ease of Use
3
Conversations Management
2
Cons
Complexity
1
Limited AI Capabilities
1
Poor Customer Support
1
Poor Understanding
1
Slow Performance
1
View All Pros and Cons
Deepdesk features and usability ratings that predict user satisfaction
9.3
Language
Average: 8.6
9.3
Ticket Resolution
Average: 8.5
9.6
Ease of Use
Average: 9.0
0.0
No information available
Seller Details
Seller
Deepdesk
Year Founded
2019
HQ Location
Amsterdam, NL
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Cognigy.AI
(13)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional custo

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 38% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Cognigy.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Chatbot Development
    2
    Efficiency
    2
    Features
    2
    Analytics
    1
    Cons
    Limited Features
    2
    Bot Functionality
    1
    Chat Management
    1
    Complex Workflows
    1
    Data Analytics Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cognigy.AI features and usability ratings that predict user satisfaction
    10.0
    Language
    Average: 8.6
    10.0
    Ticket Resolution
    Average: 8.5
    9.6
    Ease of Use
    Average: 9.0
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cognigy.AI
    Year Founded
    2016
    HQ Location
    Düsseldorf, North Rhine-Westphalia
    Twitter
    @cognigy
    924 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    301 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional custo

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 38% Enterprise
  • 31% Mid-Market
Cognigy.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Chatbot Development
2
Efficiency
2
Features
2
Analytics
1
Cons
Limited Features
2
Bot Functionality
1
Chat Management
1
Complex Workflows
1
Data Analytics Issues
1
View All Pros and Cons
Cognigy.AI features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.5
9.6
Ease of Use
Average: 9.0
0.0
No information available
Seller Details
Seller
Cognigy.AI
Year Founded
2016
HQ Location
Düsseldorf, North Rhine-Westphalia
Twitter
@cognigy
924 Twitter followers
LinkedIn® Page
www.linkedin.com
301 employees on LinkedIn®
Floatbot
(12)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Floatbot.AI is a Multi-Modal Conversational AI (Voice first) + Co-Pilot Platform designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefining customer enga

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Floatbot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Easy Implementation
    3
    Intuitive
    3
    User Interface
    3
    24/7 Support
    2
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Floatbot features and usability ratings that predict user satisfaction
    1.7
    Language
    Average: 8.6
    0.0
    Ticket Resolution
    Average: 8.5
    8.5
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Floatbot
    Year Founded
    2020
    HQ Location
    Milpitas , California
    Twitter
    @floatbot
    1,799 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    49 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Floatbot.AI is a Multi-Modal Conversational AI (Voice first) + Co-Pilot Platform designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefining customer enga

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 42% Mid-Market
Floatbot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Easy Implementation
3
Intuitive
3
User Interface
3
24/7 Support
2
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Floatbot features and usability ratings that predict user satisfaction
1.7
Language
Average: 8.6
0.0
Ticket Resolution
Average: 8.5
8.5
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Floatbot
Year Founded
2020
HQ Location
Milpitas , California
Twitter
@floatbot
1,799 Twitter followers
LinkedIn® Page
www.linkedin.com
49 employees on LinkedIn®
Zaion
(6)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Imagine if you walked into a bank without an ATM. You’d have to wait in line for your turn with a teller to resolve a transactional issue. You wouldn’t stay long. Neither would that bank’s tellers. T

    Users
    No information available
    Industries
    • Insurance
    Market Segment
    • 50% Enterprise
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zaion features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.2
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zaion
    Year Founded
    2017
    HQ Location
    Paris, FR
    Twitter
    @Zaion
    3 Twitter followers
    LinkedIn® Page
    fr.linkedin.com
    104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Imagine if you walked into a bank without an ATM. You’d have to wait in line for your turn with a teller to resolve a transactional issue. You wouldn’t stay long. Neither would that bank’s tellers. T

Users
No information available
Industries
  • Insurance
Market Segment
  • 50% Enterprise
  • 33% Mid-Market
Zaion features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.2
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Zaion
Year Founded
2017
HQ Location
Paris, FR
Twitter
@Zaion
3 Twitter followers
LinkedIn® Page
fr.linkedin.com
104 employees on LinkedIn®
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26 Listings in Customer Service Automation Available
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