Best Customer Service Automation Software with Text Capabilities
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
(7,232)4.4 out of 5
Entry Level Price:Starting at $25.00
5th Easiest To Use in Customer Service Automation software
View top Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)
OverviewPros and Cons
ProsEase of Use, Features, Case Management, Efficiency, Helpful
ConsComplexity, Learning Curve, Steep Learning Curve, Expensive, Missing Features
Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction
7.7
Language
Average: 8.6
8.2
Ticket Resolution
Average: 8.5
8.4
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
(3,828)4.5 out of 5
Entry Level Price:$0.99
6th Easiest To Use in Customer Service Automation software
View top Consulting Services for Fin by Intercom
OverviewPros and Cons
ProsHelpful, Ease of Use, Features, Efficiency, Automation
ConsMissing Features, AI Limitations, Limited Features, Learning Curve, Expensive
Fin by Intercom features and usability ratings that predict user satisfaction
8.6
Language
Average: 8.6
8.4
Ticket Resolution
Average: 8.5
8.9
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
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(2,506)4.4 out of 5
Entry Level Price:Free
4th Easiest To Use in Customer Service Automation software
View top Consulting Services for Talkdesk
OverviewPros and Cons
ProsEase of Use, Efficiency, Features, Call Management, Helpful
ConsCall Issues, Technical Issues, Missing Features, Connection Issues, Poor Connectivity
Talkdesk features and usability ratings that predict user satisfaction
8.3
Language
Average: 8.6
8.1
Ticket Resolution
Average: 8.5
9.1
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
(598)4.1 out of 5
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
OverviewPros and Cons
ProsEase of Use, Customer Support, Helpful, Features, Efficiency
ConsCall Issues, Missing Features, Complexity, Technical Issues, Poor Customer Support
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
7.8
Language
Average: 8.6
7.7
Ticket Resolution
Average: 8.5
8.4
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
OverviewPros and Cons
ProsFeatures, Ease of Use, Helpful, Artificial Intelligence, Efficiency
ConsLearning Curve, Complexity, Steep Learning Curve, Expensive, Missing Features
LivePerson features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
9.2
Ticket Resolution
Average: 8.5
8.4
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
OverviewPros and Cons
ProsEase of Use, Features, Helpful, Customer Support, Customer Satisfaction
ConsImprovements Needed, AI Limitations, Complexity, Learning Curve, Limited Customization
Boost.ai features and usability ratings that predict user satisfaction
9.3
Language
Average: 8.6
9.2
Ticket Resolution
Average: 8.5
9.2
Ease of Use
Average: 9.0
9.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
OverviewPros and Cons
ProsHelpful, Customer Support, Artificial Intelligence, Customer Satisfaction, Efficiency
ConsDelays, Long Delays, Cost, Expensive, Learning Curve
Forethought features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
8.9
Ticket Resolution
Average: 8.5
8.3
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
OverviewPros and Cons
ProsEase of Use, Helpful, Customer Support, Features, Easy Setup
ConsUsability Issues, Integration Issues, Missing Features, Usage Limitations, AI Limitations
Ada features and usability ratings that predict user satisfaction
8.8
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
8.9
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
OverviewPros and Cons
ProsIntegrations, Chatbot Development, Chatbots, Ease of Use, Easy Integrations
ConsSteep Learning Curve, Learning Curve, AI Limitations, Complexity, Difficult Implementation
yellow.ai features and usability ratings that predict user satisfaction
8.1
Language
Average: 8.6
9.0
Ticket Resolution
Average: 8.5
8.7
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
OverviewPros and Cons
ProsCustomer Engagement, Customer Satisfaction, Customer Support, Ease of Use, Easy Setup
ConsAI Limitations, AI Performance, Call Issues, Inadequate AI Features, Limited AI
Replicant features and usability ratings that predict user satisfaction
8.5
Language
Average: 8.6
8.8
Ticket Resolution
Average: 8.5
9.3
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
OverviewPros and Cons
ProsEase of Use, Call Management, Features, Agent Productivity, Automation
ConsCall Issues, Poor Call Quality, Challenging Reporting, Complexity, Complex Reporting
babelforce features and usability ratings that predict user satisfaction
8.3
Language
Average: 8.6
9.6
Ticket Resolution
Average: 8.5
8.6
Ease of Use
Average: 9.0
9.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
OverviewPros and Cons
ProsCustomer Satisfaction, Customer Support, Ease of Use, Efficiency, Solutions
ConsComplexity, Poor Customer Support
Deepdesk features and usability ratings that predict user satisfaction
9.3
Language
Average: 8.6
9.3
Ticket Resolution
Average: 8.5
9.6
Ease of Use
Average: 9.0
0.0
No information available
OverviewPros and Cons
ProsEase of Use, Chatbot Development, Efficiency, Features, Analytics
ConsLimited Features, Bot Functionality, Chat Management, Complex Workflows, Data Analytics Issues
Cognigy.AI features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.5
9.6
Ease of Use
Average: 9.0
0.0
No information available
OverviewPros and Cons
ProsEase of Use, Easy Implementation, Intuitive, User Interface, 24/7 Support
Floatbot features and usability ratings that predict user satisfaction
1.7
Language
Average: 8.6
0.0
Ticket Resolution
Average: 8.5
8.5
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
OverviewUser Satisfaction
Zaion features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.2
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
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