# The Top 20 Customer Service Automation Software Check out this list of the top Customer Service Automation Software products based on user satisfaction. A product's satisfaction score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Customer+Service+Automation+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Customer+Service+Automation+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Customer+Service+Automation+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Customer+Service+Automation+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") Filters The next elements are filters and will change the displayed results once they are selected. All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin America The Top 20 Customer Service Automation Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Customer+Service+Automation+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Customer+Service+Automation+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Customer+Service+Automation+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Customer+Service+Automation+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin America [Collapse AllExpand All](#) G2 Satisfaction Score Information Compare [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) #1 [![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [Agentforce Service (formerly Salesforce Service Cloud)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)") 98 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) Overall Satisfaction Score 98 Top Industries of Reviewers: Information Technology and Services 35% Computer Software 25% Financial Services 24% Manufacturing 16% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 8.7 Meets Requirements Average: 9.2 9.1 Ease of Doing Business With Average: 8.9 9.0 Ease of Setup Average: 9.2 8.3 Quality of Support Average: 9.3 8.9 Ease of Admin Average: 8.7 8.7 [Expand/Collapse Fin](#) #2 [![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg)](/products/fin/reviews) [Fin](/products/fin/reviews "Fin") 88 [Expand/Collapse Fin](#) Overall Satisfaction Score 88 Top Industries of Reviewers: Computer Software 53% Information Technology and Services 25% Financial Services 13% Consumer Services 9% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 8.9 Meets Requirements Average: 9.2 8.8 Ease of Doing Business With Average: 8.9 9.0 Ease of Setup Average: 9.2 8.5 Quality of Support Average: 9.3 8.7 Ease of Admin Average: 8.7 8.6 [Expand/Collapse Jotform AI Agents](#) #3 [![Jotform AI Agents](https://images.g2crowd.com/uploads/product/hd_favicon/38bee344e83c3b4f4564a1d2186ed5e3/jotform-ai-agents.svg)](/products/jotform-ai-agents/reviews) [Jotform AI Agents](/products/jotform-ai-agents/reviews "Jotform AI Agents") 86 [Expand/Collapse Jotform AI Agents](#) Overall Satisfaction Score 86 Top Industries of Reviewers: Information Technology and Services 31% Insurance 25% Computer Software 22% Marketing and Advertising 22% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.1 Meets Requirements Average: 9.2 8.9 Ease of Doing Business With Average: 8.9 9.0 Ease of Setup Average: 9.2 9.1 Quality of Support Average: 9.3 9.1 Ease of Admin Average: 8.7 9.2 [Expand/Collapse Zendesk for Customer Service](#) #4 [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg)](/products/zendesk-for-customer-service/reviews) [Zendesk for Customer Service](/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service") 79 [Expand/Collapse Zendesk for Customer Service](#) Overall Satisfaction Score 79 Top Industries of Reviewers: Information Technology and Services 34% Computer Software 33% Financial Services 20% Retail 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 8.7 Meets Requirements Average: 9.2 9.0 Ease of Doing Business With Average: 8.9 9.0 Ease of Setup Average: 9.2 8.4 Quality of Support Average: 9.3 8.5 Ease of Admin Average: 8.7 8.7 [Expand/Collapse Glia](#) #5 [![Glia](https://images.g2crowd.com/uploads/product/hd_favicon/9f665f0cb2badef6618d7ccbdbad619d/glia.svg)](/products/glia/reviews) [Glia](/products/glia/reviews "Glia") 75 [Expand/Collapse Glia](#) Overall Satisfaction Score 75 Top Industries of Reviewers: Banking 67% Financial Services 33% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 10.0 Meets Requirements Average: 9.2 9.7 Ease of Doing Business With Average: 8.9 10.0 Ease of Setup Average: 9.2 9.8 Quality of Support Average: 9.3 10.0 Ease of Admin Average: 8.7 9.7 [Expand/Collapse Textline](#) #6 [![Textline](https://images.g2crowd.com/uploads/product/hd_favicon/1861992ed92ee2c6ea680c7de690063e/textline.svg)](/products/textline/reviews) [Textline](/products/textline/reviews "Textline") 73 [Expand/Collapse Textline](#) Overall Satisfaction Score 73 Top Industries of Reviewers: Insurance 37% Consumer Services 23% Real Estate 20% Transportation/Trucking/Railroad 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.7 Meets Requirements Average: 9.2 9.5 Ease of Doing Business With Average: 8.9 9.7 Ease of Setup Average: 9.2 9.6 Quality of Support Average: 9.3 9.5 Ease of Admin Average: 8.7 9.5 [Expand/Collapse Gladly](#) #7 [![Gladly](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg)](/products/gladly/reviews) [Gladly](/products/gladly/reviews "Gladly") 67 [Expand/Collapse Gladly](#) Overall Satisfaction Score 67 Top Industries of Reviewers: Retail 65% Consumer Services 14% Information Technology and Services 12% Health, Wellness and Fitness 9% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.5 Meets Requirements Average: 9.2 9.3 Ease of Doing Business With Average: 8.9 9.6 Ease of Setup Average: 9.2 9.4 Quality of Support Average: 9.3 9.5 Ease of Admin Average: 8.7 9.1 [Expand/Collapse ServiceNow Customer Service Management](#) #8 [![ServiceNow Customer Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg)](/products/servicenow-customer-service-management/reviews) [ServiceNow Customer Service Management](/products/servicenow-customer-service-management/reviews "ServiceNow Customer Service Management") 67 [Expand/Collapse ServiceNow Customer Service Management](#) Overall Satisfaction Score 67 Top Industries of Reviewers: Information Technology and Services 67% Retail 13% Financial Services 11% Banking 9% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 8.8 Meets Requirements Average: 9.2 8.8 Ease of Doing Business With Average: 8.9 8.7 Ease of Setup Average: 9.2 8.3 Quality of Support Average: 9.3 8.8 Ease of Admin Average: 8.7 8.3 [Expand/Collapse Maven AGI](#) #9 [![Maven AGI](https://images.g2crowd.com/uploads/product/hd_favicon/48b0fdf51740bdeda10a604fca9cf0f7/maven-agi.svg)](/products/maven-agi/reviews) [Maven AGI](/products/maven-agi/reviews "Maven AGI") 66 [Expand/Collapse Maven AGI](#) Overall Satisfaction Score 66 Top Industries of Reviewers: Computer Software 43% Information Technology and Services 29% Financial Services 14% Hospitality 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.6 Meets Requirements Average: 9.2 9.4 Ease of Doing Business With Average: 8.9 9.7 Ease of Setup Average: 9.2 9.7 Quality of Support Average: 9.3 9.7 Ease of Admin Average: 8.7 8.8 [Expand/Collapse Robylon AI](#) #10 [![Robylon AI](https://images.g2crowd.com/uploads/product/hd_favicon/a2e2c210ebc2cbb30377bb5bd084faaf/robylon-ai-robylon-ai.svg)](/products/robylon-ai-robylon-ai/reviews) [Robylon AI](/products/robylon-ai-robylon-ai/reviews "Robylon AI") 65 [Expand/Collapse Robylon AI](#) Overall Satisfaction Score 65 Top Industries of Reviewers: Computer Software 42% Public Relations and Communications 25% Marketing and Advertising 25% Consumer Electronics 8% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 10.0 Meets Requirements Average: 9.2 10.0 Ease of Doing Business With Average: 8.9 0.0 Ease of Setup Average: 9.2 10.0 Quality of Support Average: 9.3 10.0 Ease of Admin Average: 8.7 0.0 [Expand/Collapse Twixor](#) #11 [![Twixor](https://images.g2crowd.com/uploads/product/hd_favicon/e29b71d05a4c630ea12f04d31e952b9f/twixor.svg)](/products/twixor/reviews) [Twixor](/products/twixor/reviews "Twixor") 65 [Expand/Collapse Twixor](#) Overall Satisfaction Score 65 Top Industries of Reviewers: Computer Software 38% Events Services 27% Information Technology and Services 23% Banking 12% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.4 Meets Requirements Average: 9.2 9.3 Ease of Doing Business With Average: 8.9 10.0 Ease of Setup Average: 9.2 9.8 Quality of Support Average: 9.3 9.5 Ease of Admin Average: 8.7 9.6 [Expand/Collapse LiveChat](#) #12 [![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg)](/products/livechat/reviews) [LiveChat](/products/livechat/reviews "LiveChat") 64 [Expand/Collapse LiveChat](#) Overall Satisfaction Score 64 Top Industries of Reviewers: Computer Software 40% Electrical/Electronic Manufacturing 20% Gambling & Casinos 20% E-Learning 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.6 Meets Requirements Average: 9.2 9.3 Ease of Doing Business With Average: 8.9 9.7 Ease of Setup Average: 9.2 9.6 Quality of Support Average: 9.3 9.3 Ease of Admin Average: 8.7 9.7 [Expand/Collapse Genesys Cloud CX](#) #13 [![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg)](/products/genesys-cloud-cx/reviews) [Genesys Cloud CX](/products/genesys-cloud-cx/reviews "Genesys Cloud CX") 63 [Expand/Collapse Genesys Cloud CX](#) Overall Satisfaction Score 63 Top Industries of Reviewers: Information Technology and Services 39% Telecommunications 24% Financial Services 20% Insurance 17% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.3 Meets Requirements Average: 9.2 9.4 Ease of Doing Business With Average: 8.9 9.5 Ease of Setup Average: 9.2 9.6 Quality of Support Average: 9.3 9.1 Ease of Admin Average: 8.7 9.6 [Expand/Collapse Yuma AI](#) #14 [![Yuma AI](https://images.g2crowd.com/uploads/product/hd_favicon/c34ae031a3347275e45ca087342314dc/yuma-ai.svg)](/products/yuma-ai/reviews) [Yuma AI](/products/yuma-ai/reviews "Yuma AI") 63 [Expand/Collapse Yuma AI](#) Overall Satisfaction Score 63 Top Industries of Reviewers: Retail 50% Apparel & Fashion 20% Consumer Services 20% E-Learning 10% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.4 Meets Requirements Average: 9.2 9.6 Ease of Doing Business With Average: 8.9 9.4 Ease of Setup Average: 9.2 9.1 Quality of Support Average: 9.3 9.7 Ease of Admin Average: 8.7 9.0 [Expand/Collapse Salesmate](#) #15 [![Salesmate](https://images.g2crowd.com/uploads/product/hd_favicon/9b003a7aff5acc0b22ea1ca0dd5542ca/salesmate.svg)](/products/salesmate/reviews) [Salesmate](/products/salesmate/reviews "Salesmate") 63 [Expand/Collapse Salesmate](#) Overall Satisfaction Score 63 Top Industries of Reviewers: Hospitality 40% Hospital & Health Care 20% Cosmetics 20% Computer Software 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.8 Meets Requirements Average: 9.2 8.8 Ease of Doing Business With Average: 8.9 9.3 Ease of Setup Average: 9.2 10.0 Quality of Support Average: 9.3 9.8 Ease of Admin Average: 8.7 9.5 [Expand/Collapse Vendasta AI Platform](#) #16 [![Vendasta AI Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e7d9e1faf02dca42238e56a5f4b12b54/vendasta-ai-platform.svg)](/products/vendasta-ai-platform/reviews) [Vendasta AI Platform](/products/vendasta-ai-platform/reviews "Vendasta AI Platform") 62 [Expand/Collapse Vendasta AI Platform](#) Overall Satisfaction Score 62 Top Industries of Reviewers: Marketing and Advertising 66% Information Technology and Services 19% Consulting 9% Management Consulting 6% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.4 Meets Requirements Average: 9.2 9.1 Ease of Doing Business With Average: 8.9 9.5 Ease of Setup Average: 9.2 8.7 Quality of Support Average: 9.3 9.7 Ease of Admin Average: 8.7 8.6 [Expand/Collapse Smartsupp](#) #17 [![Smartsupp](https://images.g2crowd.com/uploads/product/hd_favicon/bda35bab637cbc4068d25b04262606f9/smartsupp.svg)](/products/smartsupp/reviews) [Smartsupp](/products/smartsupp/reviews "Smartsupp") 60 [Expand/Collapse Smartsupp](#) Overall Satisfaction Score 60 Top Industries of Reviewers: Retail 29% Food & Beverages 27% Automotive 22% Health, Wellness and Fitness 22% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.2 Meets Requirements Average: 9.2 8.7 Ease of Doing Business With Average: 8.9 8.9 Ease of Setup Average: 9.2 9.1 Quality of Support Average: 9.3 8.8 Ease of Admin Average: 8.7 8.9 [Expand/Collapse TeamSupport](#) #18 [![TeamSupport](https://images.g2crowd.com/uploads/product/hd_favicon/bff62c7356b8e1087645653c3217f24a/teamsupport.svg)](/products/teamsupport/reviews) [TeamSupport](/products/teamsupport/reviews "TeamSupport") 60 [Expand/Collapse TeamSupport](#) Overall Satisfaction Score 60 Top Industries of Reviewers: Computer Software 50% Information Technology and Services 31% Financial Services 12% Electrical/Electronic Manufacturing 8% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.5 Meets Requirements Average: 9.2 9.3 Ease of Doing Business With Average: 8.9 9.7 Ease of Setup Average: 9.2 8.7 Quality of Support Average: 9.3 9.5 Ease of Admin Average: 8.7 9.5 [Expand/Collapse Assembled AI](#) #19 [![Assembled AI](https://images.g2crowd.com/uploads/product/hd_favicon/7ef47717b7a84f4b179fd6b38293ffb0/assembled-ai.svg)](/products/assembled-ai/reviews) [Assembled AI](/products/assembled-ai/reviews "Assembled AI") 60 [Expand/Collapse Assembled AI](#) Overall Satisfaction Score 60 Top Industries of Reviewers: Information Technology and Services 30% Retail 30% Computer Software 30% Events Services 10% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 8.9 Meets Requirements Average: 9.2 9.3 Ease of Doing Business With Average: 8.9 10.0 Ease of Setup Average: 9.2 9.0 Quality of Support Average: 9.3 9.9 Ease of Admin Average: 8.7 9.4 [Expand/Collapse Ozonetel](#) #20 [![Ozonetel](https://images.g2crowd.com/uploads/product/hd_favicon/f2d24ddcc42f071094777a049ecccae3/ozonetel.svg)](/products/ozonetel/reviews) [Ozonetel](/products/ozonetel/reviews "Ozonetel") 60 [Expand/Collapse Ozonetel](#) Overall Satisfaction Score 60 Top Industries of Reviewers: Consumer Services 31% Financial Services 31% Insurance 23% Education Management 15% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.6 Meets Requirements Average: 9.2 9.2 Ease of Doing Business With Average: 8.9 9.2 Ease of Setup Average: 9.2 9.7 Quality of Support Average: 9.3 8.7 Ease of Admin Average: 8.7 9.6