# babelforce Reviews **Vendor:** babelforce **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.6/5.0 **Total Reviews:** 15 ## About babelforce babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you can draw it on a whiteboard, you can build it with babelforce. ⭐ Automate 90% of routine tasks ⭐ Achieve €1 million in savings per 50 agent seats ⭐ Deploy VoiceBots in 70+ languages ⭐ Create self-service and workflow automations ⭐ Add enterprise-grade CCaaS to Zendesk and other solutions ## babelforce Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of babelforce, making setup and workflow management simple and efficient. (3 reviews) - Users value the **efficient call management** features of babelforce, streamlining operations and enhancing team productivity. (2 reviews) - Users value the **robust automation capabilities** of babelforce, significantly streamlining operations and enhancing productivity. (2 reviews) - Users value the **robust automation features** of babelforce, significantly enhancing agent productivity and operational efficiency. (1 reviews) - Users praise babelforce for its **robust automation capabilities** , significantly streamlining operations and enhancing efficiency. (1 reviews) - Call Recording (1 reviews) - CRM Integration (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Easy Access (1 reviews) **What users dislike:** - Users report **poor call quality** , struggling with inconsistent audio during phone conferences and recorded calls. (2 reviews) - Users report **poor call quality** , facing inconsistent audio that disrupts both live conversations and recorded calls. (2 reviews) - Users struggle with the **challenging reporting** and analytics, finding them inadequate for their needs. (1 reviews) - Users find the **complexity of the user interface** and integration processes frustrating, complicating their overall experience with babelforce. (1 reviews) - Users struggle with **complex reporting** and analytics, which fail to meet their needs and complicate the user experience. (1 reviews) - Cost (1 reviews) - Difficult Implementation (1 reviews) - Difficult Setup (1 reviews) - Inefficient Reporting (1 reviews) - Users are frustrated by the **integration issues** with Babelforce, which complicate synchronization and user management processes. (1 reviews) ## babelforce Reviews ### 1. Great Automation, Needs Better Reporting **Rating:** 2.5/5.0 stars **Reviewed by:** Brijesh K. | Functional Tester, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about babelforce?** I appreciate babelforce for its robust automation capabilities, which significantly streamline our operations. The automated call routing ensures that our contact center operations are efficient, directing inquiries to the right agents without manual intervention. The workflow automation is another standout feature, allowing us to automate repetitive tasks and thus improve our team's productivity. Additionally, the integration of IVR call bots helps in enhancing customer interaction by providing precise and quick responses, further improving our service efficiency. The tool's ability to seamlessly integrate with CRM and other business software enhances our operational synergy, ensuring that data flows smoothly across different platforms, which is vital for our business processes. **What do you dislike about babelforce?** I dislike the complexity of the user interface and find pricing transparency to be lacking. Additionally, I am frustrated by the challenges in reporting and analytics, which do not meet my needs effectively. The initial setup was straightforward, but maintaining synchronization between Babelforce and external software, especially when automation synchronization is not fully supported, is challenging. Furthermore, integrating aspects like single sign-on, user synchronization, and managing complex permissions is complex and time-consuming. **What problems is babelforce solving and how is that benefiting you?** Babelforce simplifies complex contact center setups with seamless CRM integration, automates call routing and workflows, but poses challenges in user synchronization and offers complex reporting analytics. **Official Response from Vladimir Nikolić:** > Brijesh, thank you for the review. It is true, our strength lies in the rich routing as well as automation capabilities, be it in common CRM systems or any system of record you may use. I am happy to say that we are also seeing the reporting and analytics part as an area of improvement and are currently working on new services in this regard (for reporting, new KPI data as well as a richer babelDesk monitoring tool). ### 2. Effortless Workflow Creation with a User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Shaik c. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about babelforce?** The platform is often commended for its user-friendly interface and straightforward setup process. Many users appreciate how it enables teams to create and modify workflows easily, all without the need for any coding knowledge. **What do you dislike about babelforce?** There have been ongoing issues with call quality, as users frequently experience poor or inconsistent audio, particularly during phone conferences and warm transfers. These problems impact both live conversations and recorded calls. **What problems is babelforce solving and how is that benefiting you?** Fragmented customer communication is a common challenge for many businesses, as they often deal with separate channels like voice, chat, and email. babelforce brings these together, creating a unified omnichannel experience. **Official Response from Vladimir Nikolić:** > Thanks for the feedback and review. Regarding audio quality - we work with multiple trusted carriers, and have a strict review process in place so that whenever problems occur, our team can immediately investigate the call path, identify the root cause, and make adjustments to help prevent the issue from recurring. This ongoing effort is designed to continuously improve reliability and sound clarity over time. ### 3. Babelforce is an innovative and reliable partner **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas-Christian O. | Head of Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about babelforce?** Babelforce provides us with the interfaces to Zendesk and Microsoft Teams, thus we have very simple interfaces to all areas of the company. The Teams integration was part of our requirements list and was provided by Babelforce within the planned timeframe. The basic structure of the system is also an absolute advantage. **What do you dislike about babelforce?** Back then, during the onboarding, I would have wished for more targeted support. The employees at Babelforce were very eager to assist us, but the pure project planning could have been better from both sides. **What problems is babelforce solving and how is that benefiting you?** At that time, we once had the system fail due to the providers. Babelforce immediately assigned colleagues to solve the problem. This solution was achieved within the given framework. **Official Response from Vladimir Nikolić:** > Thomas-Christian, I am pleased that babelforce was able to offer you the right solution – especially in such a demanding area as telephony, where complex requirements must be precisely mapped to support processes and ideally further optimize them. Thank you also for your constructive feedback on the project planning. As we continuously develop in this area, future processes should run even more smoothly. ### 4. Excellent Software that eases up lot of customer related tasks. **Rating:** 4.5/5.0 stars **Reviewed by:** Vipul V. | Customer Experience Specialist, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about babelforce?** The software is very easy to use and handle. It brings in itself various features that are helpful to me. Queue Management, Call Management and Call recording are some of the most used features by me. The best part about it, is that it is an cloud based software, so it is easily assesssible to me. **What do you dislike about babelforce?** The quality of the call and the quality of the recorded calls is not good. Please try to improve the call quality. **What problems is babelforce solving and how is that benefiting you?** I am able to interact with my customers directly through calls and record their calls whenever required. The queue ticketing system of the bableforce is extreamly useful. When I am not available to receive the call, it has an automated voice response that helps me a lot. **Official Response from Ananya Chattaraj:** > Dear Vipul, Thank you for your kind words. Always glad to hear that babelforce delivers, and is recognized, a flexible yet powerful solution which helps in your operations. We try to provide the best quality platform and service, so feel free to reach out to us and we will look into the problem together. We are happy to help :) ### 5. Babelforce takes us to the next level of customer communication **Rating:** 5.0/5.0 stars **Reviewed by:** Ralf M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about babelforce?** We are using Zendesk in our organisation and have been on the saerch for a phone system which cooperates in the best way with Zendesk. Babelforce fills all the needs we have in regards to Zendesk and offers even more valuable solutions to drive and grow our business. We are very impressed by the possible solutions Babelfore can offer. Furthermore the cooperation with the Babelforce team is a real enrichment for us. The team is very straight forward, very effective and offers solutions in the best way and last but lot least the cooperation is a lot of fun. **What do you dislike about babelforce?** Honestly there is actually nothing what we dislike. Neither about the system nor about the team. **What problems is babelforce solving and how is that benefiting you?** Babelforce will enable us to focus on our strategic important customers and deliver them an optimal service. Due to automatisms and assistants we will free up customer service resources which we then will use to support sales campaigns and grow our business **Official Response from Vladimir Nikolić:** > Ralf, thank you for the feedback, great to see that you have positive outcomes in using babelforce. Besides the quality of the solution we offer, it is lovely to hear that the team and the service are on par with it. ### 6. Streamlining Communication: Babelforce Softphone Delivers Efficiency and Versatility **Rating:** 4.0/5.0 stars **Reviewed by:** Maximilian H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about babelforce?** Babelforce impresses with its versatile softphone platform, seamlessly integrating telephony into business operations. Its intuitive interface simplifies communication workflows, enabling efficient call handling and management. With robust features and reliability, Babelforce empowers businesses to streamline their telecommunication processes, enhancing productivity and customer satisfaction. Whether managing inbound calls or facilitating outbound campaigns, Babelforce excels in providing a comprehensive solution tailored to meet diverse business needs. It has been a pleasure to work with Imke. She has always been assisting us and was available on a short note when questions arise. **What do you dislike about babelforce?** Phone conferencing (warm transfer) with agents needs improvement. **What problems is babelforce solving and how is that benefiting you?** Babelforce revolutionized our global hotline management by integrating all channels into one user-friendly platform. With streamlined operations, we efficiently handle inquiries worldwide, ensuring prompt and effective customer support. Its robust features empower our team to manage calls effortlessly, enhancing productivity and customer satisfaction. Babelforce truly simplifies our communication workflow, enabling us to deliver exceptional service across borders. **Official Response from Vladimir Nikolić:** > Always glad to hear that babelforce delivers, and is recognized, a flexible yet powerful solution which helps in your operations. Regarding conferencing - happy to share that we are working on exactly that feature enhancement. ### 7. Best For Call Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Nasir B. | Follow up & Cold Calling Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about babelforce?** This is an amazing technology.It help us to lower the burden on agents.IVR call bots really to lower the agent handling time.You can use autobot to put your business customer service in auto mode.It's really helpful on weekends. **What do you dislike about babelforce?** It's cost could be little low.It makes really hard to afford. **What problems is babelforce solving and how is that benefiting you?** It solved agent handling time **Official Response from Ananya Chattaraj:** > Dear Nasir, Thank you for your kind words. Always glad to hear that babelforce delivers, and is recognized, a flexible yet powerful solution which helps in your operations. We try to provide the best quality platform and service, so the cost usually reflects the amount of effort we put in into each our projects. If you have any further comments/questions, feel free to reach out to our team. We are happy to help :) ### 8. Excellent and flexible software **Rating:** 4.5/5.0 stars **Reviewed by:** Diana F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about babelforce?** I love that it is so easy to use and handle! The software works on no-code base, therefore you don't need to be a pro to set it up. Also, you get all the support you need. I love the amazing tools it comes with, such as integrating it into other systems like Zendesk, SAP and so on! **What do you dislike about babelforce?** So far you can't import/export call flows, which would make things a bit easier at some points. :) **What problems is babelforce solving and how is that benefiting you?** It helps structurizing the support through call flows; it gives amazing AI-based answers, so there is no real person needed for many different use-cases. Therefore it's time and money saving plus useful for the customer. An absolute win-win! **Official Response from Vladimir Nikolić:** > Diana, Thanks for the review and great feedback. Regarding the export option, happy to announce that we do have the option to download call flow versions (in JSON format). This feature is available via API and will, in the near future, be made available via our Manager interface. Feel free to get in touch with our Success team for the details around it. ### 9. A nice smooth expercience **Rating:** 5.0/5.0 stars **Reviewed by:** Maciej Matti K. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2024 **What do you like best about babelforce?** I use babelforce for years as a provider for Nordic phone numbers - and it works smoothly **What do you dislike about babelforce?** Well, I sometimes think I am quite a basic user, so the amount of possible features is a bit overwhelming, but there is always some help I can get from them directly **What problems is babelforce solving and how is that benefiting you?** While working with Scandinavian / Nordics customers I wanted my company to be reachable under local land line phone numbers, to be "mentally closer" to local customers **Official Response from Vladimir Nikolić:** > Maciej, happy to hear that your experience was a smooth one with our services, and that the support is there with a helping hand when needed. ### 10. First Class Service Provider with Personalised Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ben C. | Global Head of CCI Outbound & Planning, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about babelforce?** Babelforce has given us flexibility and control over how we work with our phone setup, whether for inbound or outbound calls. It easily integrates with our ticketing system and the support we have received for additional requests or product development, along with general questions, has always been great. **What do you dislike about babelforce?** Whilst there is complexity in setting up the more advanced features, the support provided to us helped ease this **What problems is babelforce solving and how is that benefiting you?** Babelforce provide us with high quality phone connections for our various markets around the world. They also provide our automated outbound dialler that allows us to connect with our customers proactively. Their automation offering is impressive and something we are considering investigating further in the future **Official Response from Vladimir Nikolić:** > Ben, happy that we can support you in your mission, from the product side as well as the support from the team. ### 11. extremly user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** cole x. | Zendesk sepecialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about babelforce?** The babelforce support will always support you at any time, and the babelforce has powerful function that could achieve our business need **What do you dislike about babelforce?** sometimes the call quality is not good then **What problems is babelforce solving and how is that benefiting you?** Babelfore solving the problem that we can use different country number to call different country customers and can design customized flow for better fit our business need and aslo providing excellent support **Official Response from Vladimir Nikolić:** > Great to hear that babelforce helped in solving your business needs. Thanks with letting us know when the call quality is not up to standard, so we can dig deeper into it and resolve it together. ### 12. Covers all the bases **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about babelforce?** Bableforce is a one stop shop when it comes to a telephony service. With their support, we have created an easy to manage system that is perfectly integrated with Zendesk. The support team is great and always happy to help, even with a smile. **What do you dislike about babelforce?** I would not say there are any downsides to using Bableforce at all. It was rather complicated to set up but again, the support we have received has been awesome. Their help center has also improved a lot making it easier to look for solutions ourselves. **What problems is babelforce solving and how is that benefiting you?** With Bableforce, reporting is very in depth which has been fantastic. Everything is possible. **Official Response from Vladimir Nikolić:** > Delighted to hear that babelforce has become your one-stop telephony solution and that you love the reporting feature. Will forward your compliments to the support team ❤️ ### 13. Professional product for adding automation to enterprise contact centres **Rating:** 5.0/5.0 stars **Reviewed by:** Bharat G. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2022 **What do you like best about babelforce?** Automating business calls with IVR call bots helps reduce agent handling time and move the manual routine processes to automation. Babelforce also increases business revenues by retaining big parties and freeing up customer care automatically as per the business needs. **What do you dislike about babelforce?** The software can be a bit laggy at times. Else, it is useful for business needs and helps increasing LTV of customers **What problems is babelforce solving and how is that benefiting you?** Babelforce provides a variety of services like call back while waiting, onboarding process making simpler, debt collections and IVR callbot support so it benefits it a lot **Official Response from Vladimir Nikolić:** > Glad to hear that babelforce helps in reducing agent handling time though VoiceBots and automation. ### 14. Great in-team Communication system **Rating:** 5.0/5.0 stars **Reviewed by:** Sheetal B. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about babelforce?** The best part is the ease of navigating through this product whenever we need to attend phone calls, group meets or schedule one. The UI is simple and quite professional. We can access the calls and messages through either our business phones or computers. **What do you dislike about babelforce?** The video conferencing services need to improve a bit, since we face lack of background options to cover up like GMeet or zoom, but we are more inclined towards the business side so we still prefer this product. **Recommendations to others considering babelforce:** I will recommend new emerging businesses to give this a try **What problems is babelforce solving and how is that benefiting you?** This software solves the task of keeping a track of meets we are scheduled for the day, and auto suggests the slots available for convenience of our meets. The reminder system helps us manage our work efficiently. ### 15. Indeed #1 Call Center Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2022 **What do you like best about babelforce?** It is the most flexible call center software I have used in my organization. It moulds and understands customer needs and make the life easier for its user. **What do you dislike about babelforce?** Installation turn around time is bit more is what I feel. **What problems is babelforce solving and how is that benefiting you?** It is providing you with cloud communication platforms which is used worldwide so it is easy to implement and start working with. It doesn't take much time for my employees to learn as it very easy to understand the process. **Official Response from Vladimir Nikolić:** > Happy to hear that you use babelforce in the way intended (helping you mould your processes and business to the ever changing environment in an approachable way). ## babelforce Discussions - [What is babelforce used for?](https://www.g2.com/discussions/what-is-babelforce-used-for) - 1 comment - [View babelforce pricing details and edition comparison](https://www.g2.com/products/babelforce/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+04%3A56%3A25+-0500&secure%5Bsession_id%5D=c6eaf029-e440-48b1-a530-40ef6940eaee&secure%5Btoken%5D=444c6a872758348a033b6bcb94d89dd80a356dc0316a2fe53b32d9c1e8880e73&format=llm_user) ## babelforce Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Automation** - Ticket Resolution - Customization - Intelligent Routing **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization ## Top babelforce Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews)