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Zaion Reviews (6)

Reviews

Zaion Reviews (6)

4.8
6 reviews
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DM
Project Manager for Digitalization and Contact Center Automation
Enterprise (> 1000 emp.)
"An agile, friendly and reliable partner over the past years"
What do you like best about Zaion?

I particularly appreciate the flexibility of this innovative provider. Together we have managed to be permanently available for our customers with little waiting time. Especially in times of crisis and rapidly changing conditions, this technology creates stability and security. Review collected by and hosted on G2.com.

What do you dislike about Zaion?

A clear upward trend in terms of resources and IT capacity is noticeable. Zaion's communication could be more active / proactive in parts. Review collected by and hosted on G2.com.

Verified User in Insurance
EI
Mid-Market (51-1000 emp.)
"A reliable partner"
What do you like best about Zaion?

We work together with Zaion to set realistic targets and achieve those . I have been working very closely with a wonderfull project manager, reacting fast to our requests and offering a wide range of suggestions to improve and enrich our callbot. Review collected by and hosted on G2.com.

What do you dislike about Zaion?

To be honest, I do not see anything particularly wrong. Review collected by and hosted on G2.com.

Charlotte G.
CG
Directrice Indemnisation et Services
Enterprise (> 1000 emp.)
"An agile and reliable partner"
What do you like best about Zaion?

Zaion helped us durung the first covid crisis by setting up within 5 days a callbot when we where unable to answer tthe phone. They are smart, reactive , reliable and customer centric, a great partner to work with ! Review collected by and hosted on G2.com.

What do you dislike about Zaion?

no downsides, everything was smooth and perfect Review collected by and hosted on G2.com.

FR
Chef de projet Relation Sociétaire
Enterprise (> 1000 emp.)
"An available, reliable and professional partner"
What do you like best about Zaion?

I appreciate yhe availability of teams, the quality and fluidity of exchanges.

We have been working together for more than a year by the method of small steps and continuous improvement. Review collected by and hosted on G2.com.

What do you dislike about Zaion?

No downsides. For each situation : one solution. Review collected by and hosted on G2.com.

DS
Contact Center Automation - Group Project Manager
"Efficiency"
What do you like best about Zaion?

As a startup they work in an agile mode with a high intrest on the Customers needs. I appreciate their international deployment of their solutions. Review collected by and hosted on G2.com.

What do you dislike about Zaion?

They should inform in a most efficient way how their digital solutions are improving and the value added creation they can bring to the customers Review collected by and hosted on G2.com.

Michel K.
MK
ICT Director
Mid-Market (51-1000 emp.)
"using a voice bot to digitalize business processes"
What do you like best about Zaion?

reactive, strategic vision of the company. Good solution. Review collected by and hosted on G2.com.

What do you dislike about Zaion?

Zaion needed time to find good project managers. But OK now. Review collected by and hosted on G2.com.

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