Zaion Reviews & Product Details

Imagine if you walked into a bank without an ATM. You’d have to wait in line for your turn with a teller to resolve a transactional issue. You wouldn’t stay long. Neither would that bank’s tellers. The same frustration remains today in client services. People are tired of waiting for simple requests & want things done fast. Advisors want to solve real problems & create shared value with their customers. At Zaion, we’ve built intelligent virtual agents who are able to replicate with 100% fidelity advisors’ abilities to greet & understand your customers’ requests. Our agents automate one in three conversations—we detect more emotional conversations so customers & advisors can treat each other with all the empathy & humanity that they deserve. Zaion handles a million conversations a month for Global 2000 customers—& puts the customer & the relationship front & center.

Seller

Zaion

Discussions

Zaion Community

Languages Supported

Czech, German, English, French, Portuguese, Spanish

Overview by

Sean Breen (Helping Folks—From Voice to Value)

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User Insights

Average based on 6 real user reviews.

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U

Verified User

Project Manager for Digitalization and Contact Center Automation

Enterprise (> 1000 emp.)

5/26/2021

4.5/5

Having worked with this provider for several years, this reviewer values their flexibility and ability to ensure customer availability with minimal wait times. The reviewer notes a noticeable increase in resource needs and suggests that communication could be more proactive.

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Summarized using AI

EI

Verified User in Insurance

Mid-Market (51-1000 emp.)

7/9/2021

"A reliable partner"

5/5

What do you like best about Zaion?

We work together with Zaion to set realistic targets and achieve those. I have been working very closely with a wonderful project manager, reacting fast to our requests and offering a wide range of suggestions to improve and enrich our callbot. Review collected by and hosted on G2.com.

What do you dislike about Zaion?

To be honest, I do not see anything particularly wrong. Review collected by and hosted on G2.com.

Recommendations to others considering Zaion:

Nothing better than a demonstration to understand the potential gain. Review collected by and hosted on G2.com.

What problems is Zaion solving and how is that benefiting you?

During the first lockdown, we developed in only a few days a solution to record issues in order to answer our customers’ queries. We then added other features: for instance, our customers receive [certificates? De quoi s’agit-il exactement ?], immediately and without human intervention. Review collected by and hosted on G2.com.

CG

Charlotte G.

Directrice Indemnisation et Services

Enterprise (> 1000 emp.)

5/19/2021

"An agile and reliable partner"

5/5

What do you like best about Zaion?

Zaion helped us during the first COVID crisis by setting up a callbot within 5 days when we were unable to answer the phone. They are smart, reactive, reliable, and customer-centric, a great partner to work with! Review collected by and hosted on G2.com.

What do you dislike about Zaion?

No downsides, everything was smooth and perfect Review collected by and hosted on G2.com.

What problems is Zaion solving and how is that benefiting you?

We extended the use of the Zaion callbot to new use cases. Zaion enables us to address the requests of our customers when all our lines are busy. Instead of calling us back, the customer has the possibility to explain to the bot why he is calling, and his request is automatically transcribed into a text and integrated as a case our agents can easily handle. Review collected by and hosted on G2.com.

FR

Frédéric R.

Chef de projet Relation Sociétaire

Enterprise (> 1000 emp.)

7/1/2021

"An available, reliable and professional partner"

5/5

What do you like best about Zaion?

I appreciate the availability of teams, the quality and fluidity of exchanges. We have been working together for more than a year by the method of small steps and continuous improvement. Review collected by and hosted on G2.com.

What do you dislike about Zaion?

No downsides. For each situation: one solution. Review collected by and hosted on G2.com.

DS

David S.

Contact Center Automation - Group Project Manager

4/23/2021

"Efficiency"

5/5

What do you like best about Zaion?

As a startup they work in an agile mode with a high interest on the Customers needs. I appreciate their international deployment of their solutions. Review collected by and hosted on G2.com.

What do you dislike about Zaion?

They should inform in a most efficient way how their digital solutions are improving and the value added creation they can bring to the customers. Review collected by and hosted on G2.com.