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Zaion Reviews & Product Details

Imagine if you walked into a bank without an ATM. You’d have to wait in line for your turn with a teller to resolve a transactional issue. You wouldn’t stay long. Neither would that bank’s tellers. The same frustration remains today in client services. People are tired of waiting for simple requests & want things done fast. Advisors want to solve real problems & create shared value with their customers. At Zaion, we’ve built intelligent virtual agents who are able to replicate with 100% fidelity advisors’ abilities to greet & understand your customers’ requests. Our agents automate one in three conversations—we detect more emotional conversations so customers & advisors can treat each other with all the empathy & humanity that they deserve. Zaion handles a million conversations a month for Global 2000 customers—& puts the customer & the relationship front & center.

Seller

Zaion

Discussions

Zaion Community

Languages Supported

Czech, German, English, French, Portuguese, Spanish

Overview by

Sean Breen (Helping Folks—From Voice to Value)

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DM

Daniel M.

Project Manager for Digitalization and Contact Center Automation

Enterprise (> 1000 emp.)

5/26/2021

"An agile, friendly and reliable partner over the past years"

4.5/5

What do you like best about Zaion?

I particularly appreciate the flexibility of this innovative provider. Together we have managed to be permanently available for our customers with little waiting time. Especially in times of crisis and rapidly changing conditions, this technology creates stability and security. Review collected by and hosted on G2.com.

What do you dislike about Zaion?

A clear upward trend in terms of resources and IT capacity is noticeable. Zaion's communication could be more active / proactive in parts. Review collected by and hosted on G2.com.

Recommendations to others considering Zaion:

I definitely recommend giving it a try and exploring the technical possibilities of the bot with Zaion. Constant availability, cost savings and also the possibility of mapping complex issues via voice bot are an immense competitive advantage. Review collected by and hosted on G2.com.

What problems is Zaion solving and how is that benefiting you?

Zaion's Call bot enabled us to automate a significant part of the call volume. It is used for various use cases. Among other things, complex tasks such as authorization and coverage checks have to be performed. Call volumes are usually not distributed homogeneously over a certain period of time. In addition to cost savings, this technology helps to cope with peaks without causing longer waiting times for the customer. Review collected by and hosted on G2.com.

EI

Verified User in Insurance

Mid-Market (51-1000 emp.)

7/9/2021

"A reliable partner"

5/5

What do you like best about Zaion?

We work together with Zaion to set realistic targets and achieve those . I have been working very closely with a wonderfull project manager, reacting fast to our requests and offering a wide range of suggestions to improve and enrich our callbot. Review collected by and hosted on G2.com.

What do you dislike about Zaion?

To be honest, I do not see anything particularly wrong. Review collected by and hosted on G2.com.

Recommendations to others considering Zaion:

Nothing better than a demonstration to understand the potential gain. Review collected by and hosted on G2.com.

What problems is Zaion solving and how is that benefiting you?

During the first lockdown, we developed in only a few days a solution to record issues in order to answer our customers’ queries. We then added other features: for instance, our customers receive [certificates? De quoi s’agit-il exactement ?], immediately and without human intervention. Review collected by and hosted on G2.com.

CG

Charlotte G.

Directrice Indemnisation et Services

Enterprise (> 1000 emp.)

5/19/2021

"An agile and reliable partner"

5/5

What do you like best about Zaion?

Zaion helped us durung the first covid crisis by setting up within 5 days a callbot when we where unable to answer tthe phone. They are smart, reactive , reliable and customer centric, a great partner to work with ! Review collected by and hosted on G2.com.

What do you dislike about Zaion?

no downsides, everything was smooth and perfect Review collected by and hosted on G2.com.

What problems is Zaion solving and how is that benefiting you?

we extended the use of the Zaion callbot to new use cases. Zaion enables us to adress the request of our customers when all our lines are busy. instead of calling us back, the customer has the possibility to explain to the bot why he is calling, and his request is automatically transcripted into a text and integrated as a case our agents can easily handle. Review collected by and hosted on G2.com.

FR

Frédéric R.

Chef de projet Relation Sociétaire

Enterprise (> 1000 emp.)

7/1/2021

"An available, reliable and professional partner"

5/5

What do you like best about Zaion?

I appreciate yhe availability of teams, the quality and fluidity of exchanges.

We have been working together for more than a year by the method of small steps and continuous improvement. Review collected by and hosted on G2.com.

What do you dislike about Zaion?

No downsides. For each situation : one solution. Review collected by and hosted on G2.com.

DS

David S.

Contact Center Automation - Group Project Manager

4/23/2021

"Efficiency"

5/5

What do you like best about Zaion?

As a startup they work in an agile mode with a high intrest on the Customers needs. I appreciate their international deployment of their solutions. Review collected by and hosted on G2.com.

What do you dislike about Zaion?

They should inform in a most efficient way how their digital solutions are improving and the value added creation they can bring to the customers Review collected by and hosted on G2.com.