# Top Free Customer Service Automation Software Check out our list of free Customer Service Automation Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) to ensure you get the right product. ## View Free Customer Service Automation Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **74** Customer Service Automation Products Available View all [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) View all [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) ### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [By Salesforce](https://www.g2.com/sellers/salesforce) [ (7,357)4.4 out of 5 ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews#reviews "Read Agentforce Service (formerly Salesforce Service Cloud) Reviews") Product Description Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f **Users:** Salesforce Administrator, Salesforce Developer · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 42% Mid-Market, 37% Enterprise MS AI-driven service with Agentforce provides a seamless experience across chat, voice, email, social media, WhatsApp, and more. Powerful tools like...[Read review](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews/agentforce-service-formerly-salesforce-service-cloud-review-12817031) ![Bhupendra Singh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhupendra Singh R.") BR What makes Agentforce Service stand out is how it transforms the chaotic world of customer support into a single, highly intelligent workspace....[Read review](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews/agentforce-service-formerly-salesforce-service-cloud-review-12818873) Year Founded 1999 HQ Location San Francisco, CA Company Website https://www.salesforce.com/ Twitter @salesforce LinkedIn® Page https://www.linkedin.com/company/3185/ Ownership NYSE:CRM Phone +1 (800) 667-6389 ### [Fin](https://www.g2.com/products/fin/reviews) [By Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) [ (3,880)4.5 out of 5 ](https://www.g2.com/products/fin/reviews#reviews "Read Fin Reviews") Product Description Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the cu **Users:** Customer Success Manager, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 57% Small-Business, 37% Mid-Market User SentimentHow are these determined? Reviewers appreciate Fin's ability to learn from past interactions, provide accurate responses, and integrate seamlessly with external tools, which significantly reduces the workload of support teams. Users experienced issues with Fin's language support, occasional incorrect responses, and difficulty in setting up certain features, as well as dissatisfaction with the pricing and additional fees for certain features. Year Founded 2011 HQ Location San Francisco, CA Company Website https://www.intercom.com/ Twitter @fin\_ai LinkedIn® Page https://www.linkedin.com/company/fin/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) [By Zendesk](https://www.g2.com/sellers/zendesk) [ (6,989)4.3 out of 5 ](https://www.g2.com/products/zendesk-for-customer-service/reviews#reviews "Read Zendesk for Customer Service Reviews") Product Description "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L **Users:** Customer Success Manager, Customer Service Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 45% Mid-Market, 40% Small-Business User SentimentHow are these determined? Reviewers appreciate Zendesk's ability to track all client requests in one place, saving time on repetitive tasks, and its AI feature that suggests summaries and ticket routing to the correct team more efficiently. Reviewers noted that the initial setup can be complicated for new users, some customizations are difficult to configure for smaller teams, and the platform might feel expensive for smaller setups. Year Founded 2007 HQ Location San Francisco, CA Company Website https://www.zendesk.com Twitter @Zendesk LinkedIn® Page https://www.linkedin.com/company/418095/ Ownership NYSE: ZEN Phone +1 (415) 418-7506 ### [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) [By Jotform](https://www.g2.com/sellers/jotform) [ (721)4.5 out of 5 ](https://www.g2.com/products/jotform-ai-agents/reviews#reviews "Read Jotform AI Agents Reviews") Product Description Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age **Users:** Owner, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 72% Small-Business, 12% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the ease of setup, the ability to personalize the AI agents, and the efficiency it brings to their businesses by automating repetitive tasks and improving customer interaction. Reviewers noted some issues with the training process, limitations in customization, occasional inaccuracies in AI responses, and challenges with certain features such as resetting chats and embedding into forms. Year Founded 2006 HQ Location San Francisco, California Company Website https://www.jotform.com/ Twitter @Jotform LinkedIn® Page https://www.linkedin.com/company/3541463/ ### [Smartsupp](https://www.g2.com/products/smartsupp/reviews) [By Smartsupp](https://www.g2.com/sellers/smartsupp) [ (1,048)4.7 out of 5 ](https://www.g2.com/products/smartsupp/reviews#reviews "Read Smartsupp Reviews") Product Description Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: **Users:** CEO, Owner · **Industries:** Retail, Apparel & Fashion · **Market Segment:** 96% Small-Business, 3% Mid-Market User SentimentHow are these determined? Reviewers like the ease of use, quick setup, clear interface, and the ability to communicate with visitors instantly, see their behavior on the website in real time, and the multichannel support through WhatsApp and Messenger. Reviewers experienced limitations in the lower plans, occasional lack of clarity in the conversation history, lack of advanced customization options, detailed analytics, and difficulties in adding multiple IP addresses to block. Year Founded 2013 HQ Location Brno, South Moravia Company Website https://www.smartsupp.com Twitter @SmartsuppCOM LinkedIn® Page https://www.linkedin.com/company/5005135/ ### [Tidio](https://www.g2.com/products/tidio/reviews) [By Tidio](https://www.g2.com/sellers/tidio) [ (1,907)4.6 out of 5 ](https://www.g2.com/products/tidio/reviews#reviews "Read Tidio Reviews") Product Description Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a **Users:** Owner, CEO · **Industries:** Retail, Marketing and Advertising · **Market Segment:** 90% Small-Business, 8% Mid-Market User SentimentHow are these determined? Users frequently mention the ease of use, the ability to link a knowledge base, the intuitive updating process, the accurate responses, and the seamless integration with various platforms as positive aspects of Tidio. Reviewers experienced issues with limited integrations for specific needs, difficulties in transferring admin accounts, and challenges with the pricing structure when using more advanced automations or Lyro AI. Year Founded 2013 HQ Location San Francisco, California Company Website https://www.tidio.com/ Twitter @tidiocx LinkedIn® Page https://www.linkedin.com/company/3343461/ ### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) [By Genesys](https://www.g2.com/sellers/genesys) [ (1,554)4.4 out of 5 ](https://www.g2.com/products/genesys-cloud-cx/reviews#reviews "Read Genesys Cloud CX Reviews") Product Description Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems an **Users:** Case Advocate, Manager · **Industries:** Information Technology and Services, Financial Services · **Market Segment:** 45% Mid-Market, 40% Enterprise User SentimentHow are these determined? Reviewers appreciate the platform's robust open APIs, developer tools, scalability, cloud-native architecture, and the ability to quickly deploy and scale solutions, as well as its robust omnichannel capabilities, intelligent routing, and powerful analytics. Users experienced a steep learning curve for advanced features, vague information surrounding new releases, occasional errors when using newer features or adjusting configurations, and complexities in customizing reports to meet specific business requirements. Year Founded 1990 HQ Location Menlo Park, CA Company Website https://www.genesys.com Twitter @Genesys LinkedIn® Page https://www.linkedin.com/company/601919/ Phone +1 650 466 - 1100 ### [Textline](https://www.g2.com/products/textline/reviews) [By Textline](https://www.g2.com/sellers/textline) [ (381)4.7 out of 5 ](https://www.g2.com/products/textline/reviews#reviews "Read Textline Reviews") Product Description Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients **Users:** Operations Manager, CEO · **Industries:** Health, Wellness and Fitness, Hospital & Health Care · **Market Segment:** 68% Small-Business, 27% Mid-Market ![merary m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "merary m.") MM What I love about Textline is that anyone can use it. A simple and effective way to utilize with all of our staff, the best way to reach customers,...[Read review](https://www.g2.com/products/textline/reviews/textline-review-11348078) FW We researched, surveyed, and chatted with over a dozen text-solution companies, and Textline was the top contender. A year after using them, I am...[Read review](https://www.g2.com/products/textline/reviews/textline-review-11381099) Year Founded 2015 HQ Location Los Angeles, CA Company Website https://textline.com/ Twitter @textline LinkedIn® Page https://www.linkedin.com/company/7583438/ ### [Drift](https://www.g2.com/products/drift/reviews) [By Salesloft](https://www.g2.com/sellers/salesloft) [ (1,255)4.4 out of 5 ](https://www.g2.com/products/drift/reviews#reviews "Read Drift Reviews") Product Description Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc **Users:** Sales Development Representative, Business Development Representative · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 51% Mid-Market, 27% Small-Business ![Kai Lun C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kai Lun C.") KC Hassle free on my end. Easy for customer to book meetings with us[Read review](https://www.g2.com/products/drift/reviews/drift-review-9167590) ![Leonardo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonardo R.") LR That is fully integrated with my calendar and links can be used multiple times, moreover makes easier to coordinate with clients all across the globe[Read review](https://www.g2.com/products/drift/reviews/drift-review-9202310) Year Founded 2011 HQ Location Atlanta, GA Company Website https://salesloft.com Twitter @Salesloft LinkedIn® Page https://www.linkedin.com/company/2296178/ ### [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) [By Vendasta](https://www.g2.com/sellers/vendasta) [ (532)4.5 out of 5 ](https://www.g2.com/products/vendasta-ai-platform/reviews#reviews "Read Vendasta AI Platform Reviews") Product Description From agency to enterprise, the Vendasta platform is the only end-to-end management software for selling digital solutions to local businesses. Consolidate your tech stack, acquire new clients, and bil **Users:** Owner, CEO · **Industries:** Marketing and Advertising, Management Consulting · **Market Segment:** 84% Small-Business, 11% Mid-Market User SentimentHow are these determined? Users frequently mention the platform's ability to save time and energy by automating repetitive tasks, providing high-quality marketing content, and offering a variety of tools under one platform. Users reported issues with the platform's overwhelming number of features, lack of deep advanced marketing analytics, and the need for more payment method options. Year Founded 2008 HQ Location Saskatchewan Company Website https://www.vendasta.com Twitter @Vendasta LinkedIn® Page https://www.linkedin.com/company/203666/ ### [Forethought](https://www.g2.com/products/zendesk-forethought/reviews) [By Zendesk](https://www.g2.com/sellers/zendesk) [ (165)4.3 out of 5 ](https://www.g2.com/products/zendesk-forethought/reviews#reviews "Read Forethought Reviews") Product Description Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi **Industries:** Computer Software, Financial Services · **Market Segment:** 65% Mid-Market, 20% Small-Business User SentimentHow are these determined? Users frequently mention Forethought's flexibility to build highly customized workflows, its seamless integration with Salesforce, and its ability to speed up support by understanding user intent and automating key steps. Users reported that Forethought has a higher than expected learning curve, its web interface sometimes experiences latency, and the response time for implementing changes can be slow. Year Founded 2007 HQ Location San Francisco, CA Company Website https://www.zendesk.com Twitter @Zendesk LinkedIn® Page https://www.linkedin.com/company/418095/ Ownership NYSE: ZEN Phone +1 (415) 418-7506 ### [Ozonetel](https://www.g2.com/products/ozonetel/reviews) [By Ozonetel](https://www.g2.com/sellers/ozonetel) [ (625)4.6 out of 5 ](https://www.g2.com/products/ozonetel/reviews#reviews "Read Ozonetel Reviews") Product Description Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The **Users:** Associate, Assistant Manager · **Industries:** Financial Services, Hospital & Health Care · **Market Segment:** 62% Mid-Market, 28% Small-Business ![Samuel A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel A.") SA The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer...[Read review](https://www.g2.com/products/ozonetel/reviews/ozonetel-review-9995965) ![Pooja G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pooja G.") PG Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves...[Read review](https://www.g2.com/products/ozonetel/reviews/ozonetel-review-10820022) Year Founded 2007 HQ Location San Jose, California Company Website https://www.ozonetel.com Twitter @Ozonetel LinkedIn® Page https://www.linkedin.com/company/668578/ ### [Gorgias](https://www.g2.com/products/gorgias/reviews) [By Gorgias](https://www.g2.com/sellers/gorgias) [ (563)4.6 out of 5 ](https://www.g2.com/products/gorgias/reviews#reviews "Read Gorgias Reviews") Product Description Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran **Users:** Customer Service Representative, Customer Service Manager · **Industries:** Retail, Apparel & Fashion · **Market Segment:** 80% Small-Business, 18% Mid-Market User SentimentHow are these determined? Users like the ease of setup, reliable performance, and the ability to automate common responses, tag conversations, and access customer/order data instantly, which saves a lot of time and reduces manual work. Reviewers experienced issues with the AI feature not answering customers' questions effectively, the billing structure being a trap for expanding features, and the user interface being limited to only dark and light options. Year Founded 2015 HQ Location San Francisco, California Company Website https://www.gorgias.com/ Twitter @gorgiasio LinkedIn® Page https://www.linkedin.com/company/6402068/ ### [Voiceflow](https://www.g2.com/products/voiceflow/reviews) [By Voiceflow](https://www.g2.com/sellers/voiceflow) [ (110)4.6 out of 5 ](https://www.g2.com/products/voiceflow/reviews#reviews "Read Voiceflow Reviews") Product Description Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, **Users:** Founder, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 61% Small-Business, 15% Mid-Market ![Heidi L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heidi L.") HL I like that Voiceflow significantly reduces the need for users to speak to a human by effectively troubleshooting and providing instant answers,...[Read review](https://www.g2.com/products/voiceflow/reviews/voiceflow-review-11842813) ![Harish M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harish M.") HM I really appreciate how Voiceflow is both extremely powerful and simple to use. The platform makes it easy to accomplish a wide array of tasks,...[Read review](https://www.g2.com/products/voiceflow/reviews/voiceflow-review-11842934) Year Founded 2019 HQ Location San Francisco, CA Company Website https://www.voiceflow.com/ LinkedIn® Page https://www.linkedin.com/company/voiceflowhq/ ### [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) [By Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) [ (1,283)4.6 out of 5 ](https://www.g2.com/products/hiver-in-gmail/reviews#reviews "Read Hiver in Gmail Reviews") Product Description Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more effic **Users:** Owner, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 66% Small-Business, 27% Mid-Market User SentimentHow are these determined? Users like Hiver's ease of use, its seamless integration into the Gmail environment, the ability to assign tasks and responsibilities, and the internal chat feature which speeds up communication. Reviewers mentioned issues such as occasional bugs, limitations in the free plan, lack of advanced CRM structure, and the need for improvement in mobile app features and notification system. Year Founded 2011 HQ Location San Jose, CA Company Website https://hiverhq.com Twitter @hiverhq LinkedIn® Page https://www.linkedin.com/company/1241281/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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