I appreciate babelforce for its robust automation capabilities, which significantly streamline our operations. The automated call routing ensures that our contact center operations are efficient, directing inquiries to the right agents without manual intervention. The workflow automation is another standout feature, allowing us to automate repetitive tasks and thus improve our team's productivity. Additionally, the integration of IVR call bots helps in enhancing customer interaction by providing precise and quick responses, further improving our service efficiency. The tool's ability to seamlessly integrate with CRM and other business software enhances our operational synergy, ensuring that data flows smoothly across different platforms, which is vital for our business processes. Review collected by and hosted on G2.com.

I dislike the complexity of the user interface and find pricing transparency to be lacking. Additionally, I am frustrated by the challenges in reporting and analytics, which do not meet my needs effectively. The initial setup was straightforward, but maintaining synchronization between Babelforce and external software, especially when automation synchronization is not fully supported, is challenging. Furthermore, integrating aspects like single sign-on, user synchronization, and managing complex permissions is complex and time-consuming. Review collected by and hosted on G2.com.

The platform is often commended for its user-friendly interface and straightforward setup process. Many users appreciate how it enables teams to create and modify workflows easily, all without the need for any coding knowledge. Review collected by and hosted on G2.com.

There have been ongoing issues with call quality, as users frequently experience poor or inconsistent audio, particularly during phone conferences and warm transfers. These problems impact both live conversations and recorded calls. Review collected by and hosted on G2.com.

Babelforce provides us with the interfaces to Zendesk and Microsoft Teams, thus we have very simple interfaces to all areas of the company. The Teams integration was part of our requirements list and was provided by Babelforce within the planned timeframe. The basic structure of the system is also an absolute advantage. Review collected by and hosted on G2.com.

Back then, during the onboarding, I would have wished for more targeted support. The employees at Babelforce were very eager to assist us, but the pure project planning could have been better from both sides. Review collected by and hosted on G2.com.

The software is very easy to use and handle. It brings in itself various features that are helpful to me. Queue Management, Call Management and Call recording are some of the most used features by me. The best part about it, is that it is an cloud based software, so it is easily assesssible to me. Review collected by and hosted on G2.com.

The quality of the call and the quality of the recorded calls is not good. Please try to improve the call quality. Review collected by and hosted on G2.com.

We are using Zendesk in our organisation and have been on the search for a phone system which cooperates in the best way with Zendesk. Babelforce fills all the needs we have in regards to Zendesk and offers even more valuable solutions to drive and grow our business. We are very impressed by the possible solutions Babelforce can offer. Furthermore, the cooperation with the Babelforce team is a real enrichment for us. The team is very straightforward, very effective and offers solutions in the best way and last but not least the cooperation is a lot of fun. Review collected by and hosted on G2.com.

Honestly there is actually nothing what we dislike. Neither about the system nor about the team. Review collected by and hosted on G2.com.

Babelforce impresses with its versatile softphone platform, seamlessly integrating telephony into business operations. Its intuitive interface simplifies communication workflows, enabling efficient call handling and management. With robust features and reliability, Babelforce empowers businesses to streamline their telecommunication processes, enhancing productivity and customer satisfaction. Whether managing inbound calls or facilitating outbound campaigns, Babelforce excels in providing a comprehensive solution tailored to meet diverse business needs. It has been a pleasure to work with Imke. She has always been assisting us and was available on a short note when questions arise. Review collected by and hosted on G2.com.

Phone conferencing (warm transfer) with agents needs improvement. Review collected by and hosted on G2.com.

This is an amazing technology. It helps us to lower the burden on agents. IVR call bots really help to lower the agent handling time. You can use autobot to put your business customer service in auto mode. It's really helpful on weekends. Review collected by and hosted on G2.com.

Its cost could be a little lower. It makes it really hard to afford. Review collected by and hosted on G2.com.

I love that it is so easy to use and handle! The software works on no-code base, therefore you don't need to be a pro to set it up. Also, you get all the support you need. I love the amazing tools it comes with, such as integrating it into other systems like Zendesk, SAP and so on! Review collected by and hosted on G2.com.

So far you can't import/export call flows, which would make things a bit easier at some points. :) Review collected by and hosted on G2.com.

I use babelforce for years as a provider for Nordic phone numbers - and it works smoothly Review collected by and hosted on G2.com.

Well, I sometimes think I am quite a basic user, so the amount of possible features is a bit overwhelming, but there is always some help I can get from them directly Review collected by and hosted on G2.com.

Babelforce has given us flexibility and control over how we work with our phone setup, whether for inbound or outbound calls. It easily integrates with our ticketing system and the support we have received for additional requests or product development, along with general questions, has always been great. Review collected by and hosted on G2.com.

Whilst there is complexity in setting up the more advanced features, the support provided to us helped ease this Review collected by and hosted on G2.com.