# Best Customer Service Automation Software for Small Business *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* The best customer service automation software in 2026 is Agentforce Service, rated 4.4 out of 5 on G2 based on 7,300+ verified reviews. For teams prioritizing AI-driven ticket deflection, Jotform AI Agents leads with the highest user rating at 4.6 stars and offers no-code setup for 24/7 automation. 1. Agentforce Service (formerly Salesforce Service Cloud) — 4.4/5 (7,300+ reviews): Salesforce-native omnichannel case resolution with agentic AI 2. Zendesk for Customer Service — 4.3/5 (6,900+ reviews): Omnichannel ticket automation with AI-assisted routing 3. Fin — 4.5/5 (3,800+ reviews): Knowledge-base-grounded tier-one ticket deflection 4. Jotform AI Agents — 4.5/5 (700+ reviews): No-code 24/7 customer inquiry automation 5. ServiceNow Customer Service Management — 4.4/5 (400+ reviews): Cross-departmental case resolution with connected workflows *Updated June 2026. Based on 2026 G2 verified review data across 2,400+ products.* Products classified in the overall Customer Service Automation category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Customer Service Automation to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Customer Service Automation category. In addition to qualifying for inclusion in the Customer Service Automation Software category, to qualify for inclusion in the Small Business Customer Service Automation Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## Top Customer Service Automation Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,971 reviews) | Salesforce-native omnichannel case resolution with agentic AI | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 2 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,650 reviews) | Omnichannel ticket automation with AI-assisted routing | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 3 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,721 reviews) | Knowledge-base-grounded tier-one ticket deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 4 | [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) | 4.4/5.0 (454 reviews) | Cross-departmental case resolution with connected workflows | "[Efficient platform for managing customer support workflows](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-12817726)" | | 5 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (637 reviews) | No-code 24/7 customer inquiry automation | "[Interactive, Smart AI Agents That Seamlessly Integrate with Jotform Apps](https://www.g2.com/survey_responses/jotform-ai-agents-review-13063306)" | | 6 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,467 reviews) | Omnichannel routing automation with API-driven orchestration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 7 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (604 reviews) | Omnichannel IVR/IVA automation with CRM integration | "[Fast, Intuitive Web-Based Platform with Reliable Support](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)" | | 8 | [Google Contact Center AI](https://www.g2.com/products/google-google-contact-center-ai/reviews) | 4.4/5.0 (31 reviews) | — | "[Streamlined Agent UI and Top-Tier Automation for Modern Contact Centers](https://www.g2.com/survey_responses/google-contact-center-ai-review-13076675)" | | 9 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,451 reviews) | AI-powered contact center automation with CRM integration | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 10 | [Glia](https://www.g2.com/products/glia/reviews) | 4.8/5.0 (86 reviews) | Omnichannel contact center automation for financial services | "[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)" | --- ## What Are the Most Common Questions About Customer Service Automation Software? *AI-generated · Last updated: May 26, 2026* ### What is the best customer service automation software for a small SaaS team? Based on G2 reviews, small software teams often value customer service automation platforms that reduce repetitive support work, centralize customer conversations, and stay manageable without a large admin team. According to verified users, Zendesk for Customer Service is frequently praised for automation, ticket workflows, help center functionality, and multi-channel support that help teams manage growing inquiry volume efficiently. G2 reviewers mention that setup can still require some learning, but users consistently highlight streamlined ticket management, self-service support, and easier scaling of support operations. Reviews across the category also show buyers should weigh ease of use, reporting, and setup complexity alongside automation depth when choosing customer service automation software. **Here are some of the top-rated products on G2:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) – frequently used to centralize email, chat, and social support with automation and self-service - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) – often chosen for case tracking, workflow automation, and unified customer data in one place - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) – suited to teams that want centralized case handling and workflow automation across support operations ### How customer service automation tools with the best escalation and human handoff? Based on G2 reviews, the strongest customer service automation tools for escalation and human handoff are the ones that automate common questions while making it easy to route more complex issues to a live agent with context preserved. G2 reviewers mention Fin for quickly handling repetitive questions and then escalating when human help is needed, while users of Jotform AI Agents and Fin both note the value of being able to move to a real person when automation reaches its limit. According to verified users, teams also value conversation summaries, organized ticket context, and clear routing so customers do not have to repeat themselves. Reviews suggest effective handoff matters as much as automation quality for real support outcomes. ### How easiest customer service automation tools to set up without a developer? Based on G2 reviews, the easiest customer service automation tools to set up without a developer are usually the ones users describe as no-code, intuitive, or quick to launch. According to verified users, Jotform AI Agents stands out because reviewers repeatedly mention easy setup, simple training, drag-and-drop workflows, and usability for non-technical teams. G2 reviewers also describe Fin and Zendesk for Customer Service as relatively straightforward for getting basic automation live, though some users note more advanced workflows can still require refinement later. Across recent reviews, buyers looking for simple deployment should prioritize products praised for easy onboarding, fast setup, and low-code workflow creation rather than tools that depend heavily on custom engineering from the start. ### How customer service automation tools for a small team that gets a lot of repetitive questions? Based on G2 reviews, small teams dealing with repetitive questions benefit most from customer service automation tools that answer common requests automatically and free staff for more nuanced issues. G2 reviewers mention products like Fin, Agentforce Service, and Jotform AI Agents for reducing repetitive support volume through knowledge-base-driven answers, automated case handling, and FAQ workflows. According to verified users, this often improves response speed, lowers manual workload, and helps teams stay responsive without expanding headcount. Review themes across the category also show that centralized conversations, chatbot automation, and clear routing are especially valuable when the same questions arrive repeatedly across chat, email, or website support channels. ### What is the best customer service automation for a small software company on a tight budget? Based on G2 reviews, budget-conscious software companies should look for customer service automation tools that combine easy deployment, broad automation coverage, and practical support workflows without requiring a large implementation effort. According to verified users, Zendesk for Customer Service is often recognized for helping teams centralize support, automate routine inquiries, and scale service operations efficiently. G2 reviewers also frequently mention setup simplicity and productivity benefits in products like Jotform AI Agents and Tidio, though some users note pricing can rise with advanced features. Reviews suggest the best fit on a tight budget depends on balancing affordability with self-service strength, automation for repetitive requests, and how much technical setup a small team can realistically support. **Here are some of the top-rated products on G2:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) – helps smaller teams centralize support and automate common requests across channels - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) – often praised for easy setup and time-saving AI automation for FAQs and intake - [Tidio](https://www.g2.com/products/tidio/reviews) – commonly used for live chat and AI-assisted responses that reduce repetitive support work ### How customer service automation software for teams that want to scale support without adding headcount? Based on G2 reviews, teams aiming to scale support without adding headcount usually prioritize automation that handles repetitive questions, speeds up routing, and gives agents more time for complex conversations. G2 reviewers mention Fin, Agentforce Service, and Zendesk for Customer Service as platforms that help deflect common inquiries, improve self-service, and reduce manual workloads. According to verified users, these tools support growth by automating tier-one questions, organizing customer context, and improving consistency across channels. Reviewers also repeatedly describe faster response times and more manageable ticket volumes when automation is paired with strong knowledge sources and workflow rules. For growing teams, the key pattern in reviews is efficiency gains without sacrificing service coverage. ### What is the best customer service automation software with the best ticket deflection rates? Based on G2 reviews, ticket deflection tends to be strongest in platforms that combine AI-driven self-service with strong knowledge retrieval and automation for routine requests. According to verified users, Zendesk for Customer Service is a standout choice because reviewers consistently cite automation, self-service, and AI features that reduce incoming ticket volume and help customers resolve issues without agent intervention. G2 reviewers also mention Fin, Gorgias, and Forethought for deflecting repetitive inquiries, but the most common category-wide themes center on searchable knowledge, chatbot responses, and centralized support workflows. Reviews suggest the best ticket deflection results come when teams keep help content current and use automation to handle repetitive, high-volume support questions first. **Here are some of the top-rated products on G2:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) – often used to deflect repetitive support requests through automation and self-service options - [Fin](https://www.g2.com/products/fin/reviews) – commonly used to answer repetitive knowledge-base questions and reduce agent workload - [Gorgias](https://www.g2.com/products/gorgias/reviews) – helps ecommerce teams automate common support questions and reduce manual ticket handling ### How customer service automation pricing for small teams? Based on G2 reviews, pricing for customer service automation software can vary widely for small teams, and many reviewers emphasize watching for costs tied to advanced AI, added channels, or higher usage. G2 reviewers mention that some products feel approachable at first but become more expensive as ticket volume, automation, or additional seats grow. According to verified users, smaller teams often call out pricing concerns in platforms like Zendesk for Customer Service, Agentforce Service, Tidio, and Gorgias when more advanced capabilities are added. Review feedback suggests buyers should look closely at what is included in the base product, whether automation features are tiered, and how scaling support volume may affect long-term affordability for a small team. ### How customer service automation software with the highest user ratings for small business? Based on G2 reviews, small businesses tend to rate customer service automation software highly when it is easy to use, quick to implement, and effective at reducing repetitive support work. G2 reviewers mention strong satisfaction with products such as Zendesk for Customer Service, Jotform AI Agents, and Tidio for their usability, automation features, and ability to help smaller teams stay responsive. According to verified users, top-rated experiences often come from tools that combine centralized support, self-service answers, and practical setup without heavy technical overhead. Reviews also show that smaller businesses value responsive support, intuitive interfaces, and automation that saves time while still letting teams step in when conversations need a human touch. ### What is the most reliable customer service automation software according to user reviews? Based on G2 reviews, reliability in customer service automation software usually comes down to stable day-to-day performance, consistent automation, and dependable handling of support volume across channels. According to verified users, Zendesk for Customer Service is often described as a reliable platform for managing customer queries, automation, and ticket workflows at scale. G2 reviewers also highlight products like Agentforce Service and ServiceNow Customer Service Management for centralizing support operations and improving issue handling consistency, though some note setup complexity. Across recent reviews, buyers associate reliability with fewer workflow disruptions, organized case tracking, and support tools that can keep teams productive during busy periods while maintaining clear customer communication. **Here are some of the top-rated products on G2:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) – widely praised for dependable ticketing, automation, and multichannel support workflows - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) – valued for centralized support operations, case tracking, and automation across channels - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) – known for organized case handling and workflow automation in support environments ## G2 Grid® for Customer Service Automation Software ![G2 Grid® for Customer Service Automation Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-service-automation/grids.png?focus%5B%5D=1437428&focus%5B%5D=3270&focus%5B%5D=5494&focus%5B%5D=574&focus%5B%5D=55256&focus%5B%5D=4215&focus%5B%5D=5884&focus%5B%5D=4179) Highlighted products: Jotform AI Agents, Fin, Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, ServiceNow Customer Service Management, Genesys Cloud CX, Smartsupp, and Vendasta AI Platform. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-service-automation/grids.json?focus%5B%5D=jotform-ai-agents&focus%5B%5D=fin&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=smartsupp&focus%5B%5D=vendasta-ai-platform&segment=small-business) ## How Many Customer Service Automation Software Products Does G2 Track? **Total Products under this Category:** 184 ### Category Stats (Jul 2026) - **Average Rating**: 4.61/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Darwix AI (+0.37%) - Among all products in this category, Darwix AI recorded the largest rating increase compared to last month *Last updated: July 17, 2026* ## How Does G2 Rank Customer Service Automation Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 41,300+ Authentic Reviews - 184+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Procedureflow Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1005823&secure%5Bchosen_at%5D=2026-07-18T06%3A57%3A44Z&secure%5Bdisplayable_resource_id%5D=1005823&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1005823&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=1005823&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%2Fsmall-business&secure%5Btoken%5D=0342c29fae42bcc2e8d1ac6dd90ef81ec52fd259bee29f5f4cff7de4c4403318&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Customer Service Automation Software Products in 2026? ### 1. [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment. **Average Rating:** 4.5/5.0 **Total Reviews:** 637 **How Do G2 Users Rate Jotform AI Agents?** - **Language:** 8.4/10 (Category avg: 8.6/10) - **Ticket Resolution:** 7.6/10 (Category avg: 8.6/10) - **Ease of Use:** 8.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 6.1/10 (Category avg: 10/10) **Who Is the Company Behind Jotform AI Agents?** - **Seller:** [Jotform](https://www.g2.com/sellers/jotform) - **Company Website:** https://www.jotform.com/ - **Year Founded:** 2006 - **HQ Location:** San Francisco, California - **Twitter:** @Jotform (39,289 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3541463/ (901 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 72% Small-Business, 12% Mid-Market #### What Are Jotform AI Agents's Pros and Cons? **Pros:** - Ease of Use (267 reviews) - Easy Setup (173 reviews) - Artificial Intelligence (164 reviews) - Helpful (157 reviews) - Setup Ease (150 reviews) **Cons:** - AI Limitations (121 reviews) - Limited AI Capabilities (74 reviews) - Limited Features (66 reviews) - Inadequate AI Features (65 reviews) - Poor Understanding (60 reviews) ### What Do G2 Reviewers Say About Jotform AI Agents? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Jotform AI Agents, which significantly simplifies survey creation and workflow automation. - Users value the **easy setup** of Jotform AI Agents, enabling seamless integration into daily business operations. - Users value the **time-saving capabilities** of Jotform AI Agents, significantly enhancing their productivity in survey creation. - Users value the **efficiency** of Jotform AI Agents, which streamlines form creation and enhances overall productivity. - Users appreciate the **setup ease** of Jotform AI Agents, allowing for quick integration into daily activities. **Cons:** - Users experience **hallucinations and misunderstandings** with Jotform AI Agents, leading to confusion and frustration during interactions. - Users find the **limited AI capabilities** challenging, especially for customizing workflows and understanding specific needs. - Users find the **limited features** of Jotform AI Agents restrictive, hindering flexibility in workflows and session management. - Users find the **inadequate AI features** of Jotform AI Agents frustrating, as it often hallucinates and misinterprets queries. - Users express frustration over the **poor understanding** of Jotform AI Agents, impacting usability and project success. #### What Are Recent G2 Reviews of Jotform AI Agents? **"[Interactive, Smart AI Agents That Seamlessly Integrate with Jotform Apps](https://www.g2.com/survey_responses/jotform-ai-agents-review-13063306)"** **Rating:** 4.5/5.0 stars *— Hanifati R.* [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13063306) --- **"[Jotform AI Agent Streamlined My Workflow and Boosted Efficiency](https://www.g2.com/survey_responses/jotform-ai-agents-review-13102066)"** **Rating:** 5.0/5.0 stars *— Peter O.* [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13102066) --- ### 2. [Fin](https://www.g2.com/products/fin/reviews) Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability –&nbsp;reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,721 **How Do G2 Users Rate Fin?** - **Language:** 8.6/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.4/10 (Category avg: 8.6/10) - **Ease of Use:** 8.9/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Fin?** - **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) - **Company Website:** https://www.intercom.com/ - **Year Founded:** 2011 - **HQ Location:** San Francisco, CA - **Twitter:** @fin_ai (45,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fin/ (953 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 37% Mid-Market #### What Are Fin's Pros and Cons? **Pros:** - Helpful (435 reviews) - Ease of Use (433 reviews) - Features (333 reviews) - Efficiency (268 reviews) - Automation (257 reviews) **Cons:** - Missing Features (152 reviews) - AI Limitations (130 reviews) - Limited Features (123 reviews) - Learning Curve (115 reviews) - Expensive (92 reviews) ### What Do G2 Reviewers Say About Fin? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. - Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. - Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. - Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. - Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. **Cons:** - Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. - Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. - Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. - Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. - Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. #### What Are Recent G2 Reviews of Fin? **"[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)"** **Rating:** 4.0/5.0 stars *— Leor M.* [Read full review](https://www.g2.com/survey_responses/fin-review-13052905) --- **"[Fin solves a lot more than I expected](https://www.g2.com/survey_responses/fin-review-13048290)"** **Rating:** 5.0/5.0 stars *— Valeria B.* [Read full review](https://www.g2.com/survey_responses/fin-review-13048290) --- #### What Are G2 Users Discussing About Fin? - [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments - [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment - [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment ### 3. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform **Average Rating:** 4.4/5.0 **Total Reviews:** 6,971 **How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?** - **Language:** 7.7/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.3/10 (Category avg: 8.6/10) - **Ease of Use:** 8.4/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Salesforce Administrator, Salesforce Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Mid-Market, 37% Enterprise #### What Are Agentforce Service (formerly Salesforce Service Cloud)'s Pros and Cons? **Pros:** - Ease of Use (1259 reviews) - Features (1102 reviews) - Case Management (1097 reviews) - Efficiency (973 reviews) - Helpful (591 reviews) **Cons:** - Complexity (697 reviews) - Learning Curve (583 reviews) - Steep Learning Curve (474 reviews) - Expensive (425 reviews) - Complex Usability (423 reviews) ### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features. - Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency. - Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy. - Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks. - Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud. **Cons:** - Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use. - Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features. - Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members. - Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively. - Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features. #### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)? **"[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)"** **Rating:** 4.0/5.0 stars *— Naampreet K.* [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220) --- **"[“Daily Use Review of Salesforce Service Cloud in Collections”](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)"** **Rating:** 5.0/5.0 stars *— Arnold D.* [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648) --- #### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)? - [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote - [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments - [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require) - [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments - [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system) ### 4. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." **Average Rating:** 4.3/5.0 **Total Reviews:** 6,650 **How Do G2 Users Rate Zendesk for Customer Service?** - **Language:** 7.6/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.1/10 (Category avg: 8.6/10) - **Ease of Use:** 8.6/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Zendesk for Customer Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Customer Service Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Mid-Market, 40% Small-Business #### What Are Zendesk for Customer Service's Pros and Cons? **Pros:** - Ease of Use (526 reviews) - Features (402 reviews) - Customer Support (286 reviews) - Helpful (280 reviews) - Ticket Management (252 reviews) **Cons:** - Missing Features (217 reviews) - Limited Features (180 reviews) - Learning Curve (179 reviews) - Limited Customization (159 reviews) - Complexity (139 reviews) ### What Do G2 Reviewers Say About Zendesk for Customer Service? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows. - Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing. - Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities. - Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management. - Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking. **Cons:** - Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively. - Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup. - Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise. - Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk. - Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations. #### What Are Recent G2 Reviews of Zendesk for Customer Service? **"[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)"** **Rating:** 4.5/5.0 stars *— Lisa M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447) --- **"[Reliable and Flexible Platform That Continues to Evolve](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13112636)"** **Rating:** 4.0/5.0 stars *— Abdallah M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13112636) --- #### What Are G2 Users Discussing About Zendesk for Customer Service? - [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote - [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes ### 5. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,467 **How Do G2 Users Rate Genesys Cloud CX?** - **Language:** 8.8/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.7/10 (Category avg: 8.6/10) - **Ease of Use:** 8.9/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Genesys Cloud CX?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** https://www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager, Case Advocate - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Mid-Market, 40% Enterprise #### What Are Genesys Cloud CX's Pros and Cons? **Pros:** - Ease of Use (144 reviews) - Features (103 reviews) - Reliability (76 reviews) - Efficiency (72 reviews) - Intuitive (62 reviews) **Cons:** - Limited Features (58 reviews) - Missing Features (55 reviews) - Complexity (42 reviews) - Inadequate Reporting (38 reviews) - Learning Curve (37 reviews) ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations. - Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction. - Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity. - Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels. - Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance. **Cons:** - Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability. - Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options. - Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights. - Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"** **Rating:** 5.0/5.0 stars *— Lucas A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### 6. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty. **Average Rating:** 4.4/5.0 **Total Reviews:** 454 **How Do G2 Users Rate ServiceNow Customer Service Management?** - **Language:** 8.6/10 (Category avg: 8.6/10) - **Ticket Resolution:** 9.4/10 (Category avg: 8.6/10) - **Ease of Use:** 8.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind ServiceNow Customer Service Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Associate Consultant - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 45% Enterprise, 28% Mid-Market #### What Are ServiceNow Customer Service Management's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Features (26 reviews) - Efficiency (21 reviews) - Case Management (20 reviews) - Automation (18 reviews) **Cons:** - Learning Curve (18 reviews) - Steep Learning Curve (15 reviews) - Limited Customization (13 reviews) - Complexity (12 reviews) - Improvements Needed (9 reviews) ### What Do G2 Reviewers Say About ServiceNow Customer Service Management? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows. - Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution. - Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly. - Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness. - Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity. **Cons:** - Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration. - Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training. - Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity. - Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding. - Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow. #### What Are Recent G2 Reviews of ServiceNow Customer Service Management? **"[Efficient platform for managing customer support workflows](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-12817726)"** **Rating:** 4.5/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-12817726) --- **"[Facilitate Problem Management with Detailed Ticketing](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)"** **Rating:** 5.0/5.0 stars *— David C.* [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317) --- #### What Are G2 Users Discussing About ServiceNow Customer Service Management? - [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment - [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do) - [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment - [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments - [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment ### 7. [Smartsupp](https://www.g2.com/products/smartsupp/reviews) Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites. **Average Rating:** 4.7/5.0 **Total Reviews:** 959 **How Do G2 Users Rate Smartsupp?** - **Language:** 8.4/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.3/10 (Category avg: 8.6/10) - **Ease of Use:** 9.2/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Smartsupp?** - **Seller:** [Smartsupp](https://www.g2.com/sellers/smartsupp) - **Year Founded:** 2013 - **HQ Location:** Brno, South Moravia - **Twitter:** @SmartsuppCOM (441 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5005135/ (33 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 96% Small-Business, 3% Mid-Market #### What Are Smartsupp's Pros and Cons? **Pros:** - Ease of Use (108 reviews) - Easy Setup (68 reviews) - Helpful (63 reviews) - Features (62 reviews) - Intuitive (51 reviews) **Cons:** - Expensive (29 reviews) - Cost (21 reviews) - AI Limitations (19 reviews) - Missing Features (16 reviews) - Chat Management (10 reviews) ### What Do G2 Reviewers Say About Smartsupp? *AI-generated summary from verified user reviews* **Pros:** - Users find Smartsupp's **ease of use** exceptional, enhancing communication and allowing for seamless integration with various platforms. - Users appreciate the **easy setup** of Smartsupp, making website integration and configuration a breeze. - Users appreciate the **helpful automation** features of Smartsupp, enhancing customer support efficiency and engagement. - Users love the **real-time visitor tracking** and easy-to-use features of Smartsupp across multiple devices. - Users praise the **intuitive interface** of Smartsupp, enhancing navigation and ensuring a smooth, user-friendly experience. **Cons:** - Users find the subscription **expensive** , especially for small businesses, and suggest price reductions for better accessibility. - Users feel that the subscription price is **too high** , suggesting that reducing it could enhance overall satisfaction. - Users find the **AI limitations** of Smartsupp restrictive, requiring tedious manual input for better chatbot performance. - Users find **missing features** like limited integrations and slow customer switching frustrating in Smartsupp. - Users find the **chat management lacking** , struggling with limited message editing and poor support communication. #### What Are Recent G2 Reviews of Smartsupp? **"[Effortless Automation with Multilingual Excellence](https://www.g2.com/survey_responses/smartsupp-review-12259097)"** **Rating:** 4.0/5.0 stars *— Blessed P.* [Read full review](https://www.g2.com/survey_responses/smartsupp-review-12259097) --- **"[Smartsupp’s All-in-One Live Chat, Chatbots, and Visitor Tracking Boosts Conversions](https://www.g2.com/survey_responses/smartsupp-review-12542937)"** **Rating:** 5.0/5.0 stars *— Andrea P.* [Read full review](https://www.g2.com/survey_responses/smartsupp-review-12542937) --- #### What Are G2 Users Discussing About Smartsupp? - [What is Smartsupp used for?](https://www.g2.com/discussions/what-is-smartsupp-used-for) ### 8. [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) From agency to enterprise, the Vendasta platform is the only end-to-end management software for selling digital solutions to local businesses. Consolidate your tech stack, acquire new clients, and bill and fulfill projects—all within a single platform. Vendasta turns complex data and instructions into easy-to-manage AI employees that work across the Vendasta platform, so businesses can grow while staying focused on what they do best. Vendasta’s AI employees come pre-configured with the skills and personality to fit any business. You can easily customize them using simple language too—no coding required. Whether it’s lead capture, automating customer communication, or managing content, the AI employees have you covered. **Average Rating:** 4.5/5.0 **Total Reviews:** 531 **How Do G2 Users Rate Vendasta AI Platform?** - **Language:** 10.0/10 (Category avg: 8.6/10) - **Ease of Use:** 8.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Vendasta AI Platform?** - **Seller:** [Vendasta](https://www.g2.com/sellers/vendasta) - **Company Website:** https://www.vendasta.com - **Year Founded:** 2008 - **HQ Location:** Saskatchewan - **Twitter:** @Vendasta (3,930 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/203666/ (752 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Management Consulting - **Company Size:** 84% Small-Business, 10% Mid-Market #### What Are Vendasta AI Platform's Pros and Cons? **Pros:** - Helpful (51 reviews) - Customer Support (41 reviews) - Ease of Use (41 reviews) - Features (27 reviews) - Efficiency (24 reviews) **Cons:** - Learning Curve (24 reviews) - Limited Features (18 reviews) - Difficult Learning (16 reviews) - Missing Features (16 reviews) - Complexity (13 reviews) ### What Do G2 Reviewers Say About Vendasta AI Platform? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **intuitive design and outstanding support** of the Vendasta AI Platform, enhancing service delivery and client satisfaction. - Users value the **outstanding customer support** team at Vendasta, ensuring responsive and knowledgeable assistance for their needs. - Users find the **ease of use** of the Vendasta AI Platform enhances efficiency and client engagement effortlessly. - Users value the **all-in-one dashboard** of Vendasta AI Platform, making management of SEO and marketing tools seamless. - Users admire the **efficiency** of Vendasta AI Platform, significantly reducing manual tasks and enhancing productivity. **Cons:** - Users find the **learning curve steep** , with complexities in integrations and automations that hinder easier usage. - Users find Vendasta AI Platform has **limited features** and complicated onboarding, making it hard to fully utilize. - Users find the **difficult learning curve** challenging, particularly with integrations that can be overwhelming and complex. - Users express frustration over **missing features** , such as improved proposals and effective project management within the Vendasta AI Platform. - Users find the **complexity of integrations and automations** frustrating, leading to challenges in setup and execution. #### What Are Recent G2 Reviews of Vendasta AI Platform? **"[Amazing AI Assistants, Simple to Use, and Fairly Priced](https://www.g2.com/survey_responses/vendasta-ai-platform-review-13099105)"** **Rating:** 5.0/5.0 stars *— Carl B.* [Read full review](https://www.g2.com/survey_responses/vendasta-ai-platform-review-13099105) --- **"[Revolutionized Our Client AI Integration](https://www.g2.com/survey_responses/vendasta-ai-platform-review-12265277)"** **Rating:** 5.0/5.0 stars *— Chris H.* [Read full review](https://www.g2.com/survey_responses/vendasta-ai-platform-review-12265277) --- #### What Are G2 Users Discussing About Vendasta AI Platform? - [How has CalendarHero improved your scheduling processes, and what features do you find most useful?](https://www.g2.com/discussions/how-has-calendarhero-improved-your-scheduling-processes-and-what-features-do-you-find-most-useful) - 1 comment - [What is Vendasta used for?](https://www.g2.com/discussions/what-is-vendasta-used-for) - [What is About.Me used for?](https://www.g2.com/discussions/what-is-about-me-used-for) - [What is MatchCraft's AdVantage used for?](https://www.g2.com/discussions/what-is-matchcraft-s-advantage-used-for) - [How do you automate zoom?](https://www.g2.com/discussions/calendarhero-how-do-you-automate-zoom) - 1 comment ### 9. [Textline](https://www.g2.com/products/textline/reviews) Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. **Average Rating:** 4.7/5.0 **Total Reviews:** 379 **How Do G2 Users Rate Textline?** - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Textline?** - **Seller:** [Textline](https://www.g2.com/sellers/textline) - **Company Website:** https://textline.com/ - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textline (281 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7583438/ (63 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Operations Manager - **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Textline's Pros and Cons? **Pros:** - Ease of Use (94 reviews) - Helpful (91 reviews) - Customer Support (89 reviews) - Features (62 reviews) - Communication (61 reviews) **Cons:** - Missing Features (26 reviews) - Messaging Issues (22 reviews) - Limited Features (16 reviews) - Notification Issues (15 reviews) - Software Glitches (14 reviews) ### What Do G2 Reviewers Say About Textline? *AI-generated summary from verified user reviews* **Pros:** - Users find Textline easy to use, enjoying the **user-friendly interface** and helpful customer support for their needs. - Users appreciate the **efficient communication capabilities** of Textline, significantly enhancing customer support and service delivery. - Users praise the **friendly and efficient customer support** of Textline, always ready to assist with any issues. - Users love the **efficient communication** capabilities of Textline, enhancing customer interaction and streamlining workflows. - Users value the **responsive communication** of Textline, enhancing their ability to engage with clients effectively. **Cons:** - Users find the lack of **scheduled migration options** in Textline limiting their flexibility compared to competitors like Twilio. - Users face **messaging issues** such as poor search functionality and difficulty tracking replies, affecting overall usability. - Users highlight the **limited features** of Textline, particularly regarding message tracking and search capabilities. - Users face challenges with **notification issues** , finding them excessive and lacking filtering options for better management. - Users often experience **software glitches** that disrupt functionality, requiring frequent refreshes and causing missed notifications. #### What Are Recent G2 Reviews of Textline? **"[Textline Makes Patient Communication Smooth, Fast, and Easy](https://www.g2.com/survey_responses/textline-review-12696238)"** **Rating:** 5.0/5.0 stars *— Bahareh H.* [Read full review](https://www.g2.com/survey_responses/textline-review-12696238) --- **"[Efficient, Versatile, and Essential Communication Tool](https://www.g2.com/survey_responses/textline-review-10345791)"** **Rating:** 5.0/5.0 stars *— Greg S.* [Read full review](https://www.g2.com/survey_responses/textline-review-10345791) --- #### What Are G2 Users Discussing About Textline? - [How much is textline a month?](https://www.g2.com/discussions/how-much-is-textline-a-month) - [How does text line work?](https://www.g2.com/discussions/how-does-text-line-work) - [What is Textline com?](https://www.g2.com/discussions/what-is-textline-com) - [Is Textline good?](https://www.g2.com/discussions/is-textline-good) - 2 comments, 1 upvote ### 10. [Tidio](https://www.g2.com/products/tidio/reviews) Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact **Average Rating:** 4.6/5.0 **Total Reviews:** 1,844 **How Do G2 Users Rate Tidio?** - **Language:** 7.8/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.2/10 (Category avg: 8.6/10) - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Tidio?** - **Seller:** [Tidio](https://www.g2.com/sellers/tidio) - **Company Website:** https://www.tidio.com/ - **Year Founded:** 2013 - **HQ Location:** San Francisco, California - **Twitter:** @tidiocx (1,306 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3343461/ (177 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Tidio's Pros and Cons? **Pros:** - Ease of Use (225 reviews) - Helpful (184 reviews) - Chatbots (155 reviews) - Easy Setup (154 reviews) - Features (139 reviews) **Cons:** - Expensive (76 reviews) - Missing Features (59 reviews) - Limited Customization (57 reviews) - Cost (56 reviews) - Limited Features (55 reviews) ### What Do G2 Reviewers Say About Tidio? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction. - Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance. - Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times. - Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly. - Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms. **Cons:** - Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs. - Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility. - Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows. - Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability. - Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile. #### What Are Recent G2 Reviews of Tidio? **"[Effective Chat Automation for Travel Customer Engagement](https://www.g2.com/survey_responses/tidio-review-12974054)"** **Rating:** 4.5/5.0 stars *— Advik D.* [Read full review](https://www.g2.com/survey_responses/tidio-review-12974054) --- **"[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)"** **Rating:** 4.5/5.0 stars *— Alamgir H.* [Read full review](https://www.g2.com/survey_responses/tidio-review-13042494) --- #### What Are G2 Users Discussing About Tidio? - [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments - [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments ### 11. [Gorgias](https://www.g2.com/products/gorgias/reviews) Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales. **Average Rating:** 4.6/5.0 **Total Reviews:** 551 **How Do G2 Users Rate Gorgias?** - **Language:** 8.7/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.9/10 (Category avg: 8.6/10) - **Ease of Use:** 9.1/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Gorgias?** - **Seller:** [Gorgias](https://www.g2.com/sellers/gorgias) - **Company Website:** https://www.gorgias.com/ - **Year Founded:** 2015 - **HQ Location:** San Francisco, California - **Twitter:** @gorgiasio (3,747 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6402068/ (519 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Service Manager - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 80% Small-Business, 18% Mid-Market #### What Are Gorgias's Pros and Cons? **Pros:** - Ease of Use (28 reviews) - Integrations (24 reviews) - Features (18 reviews) - Easy Integrations (17 reviews) - Helpful (17 reviews) **Cons:** - Learning Curve (8 reviews) - Expensive (7 reviews) - Missing Features (7 reviews) - Ticketing Issues (7 reviews) - Lack of Features (6 reviews) ### What Do G2 Reviewers Say About Gorgias? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Gorgias, enjoying seamless integration across multiple communication channels for efficient management. - Users praise Gorgias for its **seamless integrations** with multiple platforms, enhancing customer support efficiency and management. - Users love the **seamless integration and easy customization** of Gorgias, enhancing their customer support efficiency. - Users love the **easy integrations** of Gorgias, streamlining customer support across multiple platforms effortlessly. - Users value Gorgias for its **instant responses and efficient ticket management** , significantly enhancing customer support workflows. **Cons:** - Users find the **learning curve** challenging during setup, requiring time for training and flow adjustments. - Users find Gorgias **too expensive** and wish for more affordable options or integrated AI services. - Users find the **limited connectivity to channels** and basic reporting features to be a significant drawback of Gorgias. - Users find the **ticketing issues** with Gorgias problematic, particularly with high add-on charges and persistent glitches. - Users feel the **lack of robust reporting features** in Gorgias limits their ability to analyze customer interactions effectively. #### What Are Recent G2 Reviews of Gorgias? **"[Effortless Customer Service Consolidation and Automation](https://www.g2.com/survey_responses/gorgias-review-12724740)"** **Rating:** 5.0/5.0 stars *— Luis S.* [Read full review](https://www.g2.com/survey_responses/gorgias-review-12724740) --- **"[Deep Shopify Integration That Makes Customer Support Faster and More Efficient](https://www.g2.com/survey_responses/gorgias-review-12662280)"** **Rating:** 4.0/5.0 stars *— Mitchell O.* [Read full review](https://www.g2.com/survey_responses/gorgias-review-12662280) --- #### What Are G2 Users Discussing About Gorgias? - [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) - 2 comments - [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) - 2 comments - [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) - 2 comments - [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) - 2 comments ### 12. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,451 **How Do G2 Users Rate Talkdesk?** - **Language:** 8.3/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.1/10 (Category avg: 8.6/10) - **Ease of Use:** 9.1/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Talkdesk?** - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** https://www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk (6,959 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,391 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Mid-Market, 20% Enterprise #### What Are Talkdesk's Pros and Cons? **Pros:** - Ease of Use (310 reviews) - Efficiency (175 reviews) - Features (171 reviews) - Helpful (167 reviews) - Customer Support (114 reviews) **Cons:** - Call Issues (119 reviews) - Technical Issues (78 reviews) - Missing Features (76 reviews) - Notification Issues (58 reviews) - Connection Issues (54 reviews) ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. **Cons:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. #### What Are Recent G2 Reviews of Talkdesk? **"[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)"** **Rating:** 4.0/5.0 stars *— Lukas B.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13075196) --- **"[Talkdesk Makes Multichannel Customer Conversations Easy and Organized](https://www.g2.com/survey_responses/talkdesk-review-13077590)"** **Rating:** 5.0/5.0 stars *— Bri V.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13077590) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 13. [Evly](https://www.g2.com/products/evly/reviews) Evly is an AI assistant designed to enhance your customer service, built by support veterans who understand what actually works. Unlike other AI, Evly actually gets your business, seamlessly integrating into your CRMs and workflows. Why Evly? Evly will let you handle 85% of routine requests in under 15 seconds and in more than 95 languages, anytime. Our AI delivers human-like responses across 6+ industries while your team focuses on complex issues. Key benefits highlighted - Lightning-fast 15-second response times for common queries - Complete automation of routine tasks (cancellations, transactions, changes) - 95+ language support for global customers - Seamless integration with existing tools and workflows - Deep analytics for continuous improvement - 24/7 omnichannel coverage Evly is that one AI that adapts to you and works for you, not the other way around. **Average Rating:** 4.9/5.0 **Total Reviews:** 22 **How Do G2 Users Rate Evly?** - **Language:** 9.4/10 (Category avg: 8.6/10) - **Ticket Resolution:** 9.2/10 (Category avg: 8.6/10) - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 5.0/10 (Category avg: 10/10) **Who Is the Company Behind Evly?** - **Seller:** [EverHelp](https://www.g2.com/sellers/everhelp) - **Year Founded:** 2021 - **HQ Location:** Warsaw, PL - **LinkedIn® Page:** https://www.linkedin.com/company/everhelp (263 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 123% Small-Business, 18% Mid-Market #### What Are Evly's Pros and Cons? **Pros:** - Ease of Use (15 reviews) - Automation (14 reviews) - Customer Satisfaction (12 reviews) - Connectivity (6 reviews) - Tracking (6 reviews) **Cons:** - Dashboard Issues (3 reviews) - Difficult Setup (3 reviews) - Steep Learning Curve (2 reviews) - Understanding Issues (2 reviews) - Difficult Implementation (1 reviews) ### What Do G2 Reviewers Say About Evly? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Evly, significantly boosting productivity and streamlining communication for teams. - Users appreciate the **automation capabilities** of Evly, significantly reducing repetitive tasks and improving efficiency for agents. - Users appreciate the **exceptional automation** of Evly, allowing quick resolutions and significant cost savings while enhancing customer experience. - Users value the **seamless connectivity** of Evly, enabling efficient handling of customer queries across multiple platforms in real-time. - Users value **Evly's efficient tracking capabilities** , enabling quick responses to customer inquiries even during offline hours. **Cons:** - Users find the **dashboard issues** can hinder initial comfort, despite the platform's overall functionality being effective. - Users find the **difficult setup** of Evly time-consuming, requiring initial effort to tailor it to their needs. - Users note a **steep learning curve** due to initial setup and training required for effective use of Evly. - Users occasionally face **understanding issues** with Evly's language capabilities, as initial replies may lack accuracy and detail. - Users find the **difficult implementation** of Evly to be time-consuming despite the quick technical integration. #### What Are Recent G2 Reviews of Evly? **"[An Amazing Assistant for Companies Working in Logistics](https://www.g2.com/survey_responses/evly-review-11613732)"** **Rating:** 5.0/5.0 stars *— Choon H.* [Read full review](https://www.g2.com/survey_responses/evly-review-11613732) --- **"[A real upgrade to how we handle customer care](https://www.g2.com/survey_responses/evly-review-11787211)"** **Rating:** 5.0/5.0 stars *— Carina S.* [Read full review](https://www.g2.com/survey_responses/evly-review-11787211) --- ### 14. [Voiceflow](https://www.g2.com/products/voiceflow/reviews) Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 110 **How Do G2 Users Rate Voiceflow?** - **Language:** 8.9/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.3/10 (Category avg: 8.6/10) - **Ease of Use:** 8.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 6.8/10 (Category avg: 10/10) **Who Is the Company Behind Voiceflow?** - **Seller:** [Voiceflow](https://www.g2.com/sellers/voiceflow) - **Company Website:** https://www.voiceflow.com/ - **Year Founded:** 2019 - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** https://www.linkedin.com/company/voiceflowhq/ (88 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 15% Mid-Market #### What Are Voiceflow's Pros and Cons? **Pros:** - Ease of Use (59 reviews) - Features (48 reviews) - Easy Integrations (34 reviews) - Artificial Intelligence (31 reviews) - Integrations (30 reviews) **Cons:** - Limited Features (18 reviews) - Integration Issues (17 reviews) - Missing Features (17 reviews) - Usage Limitations (16 reviews) - Improvements Needed (15 reviews) ### What Do G2 Reviewers Say About Voiceflow? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Voiceflow, facilitating intuitive design and seamless integration without coding. - Users love the **user-friendly no-code building** of Voiceflow, making it easy to create and customize AI agents. - Users praise the **easy integrations** of Voiceflow, allowing seamless connections with apps and enhancing overall functionality. - Users praise **Voiceflow's intuitive interface and powerful integration capabilities** , making AI bot creation seamless and efficient. - Users love the **easy integration features** of Voiceflow, making connections and customizations simple and intuitive. **Cons:** - Users find the **limited features** of Voiceflow restrictive, noting difficulties with integration and setup guidance. - Users find **integration issues** with Voiceflow, requiring more accessible guidance and improved connection processes for a smoother experience. - Users find the **missing features** in Voiceflow's dashboard limiting, affecting both functionality and user experience. - Users face **usage limitations** due to restricted integrations, hosting options, and reliance on built-in AI credits. - Users suggest that **improvements in onboarding and debugging** would enhance their experience with Voiceflow significantly. #### What Are Recent G2 Reviews of Voiceflow? **"[Intuitive Visual Designer That Speeds Up Conversational AI Development](https://www.g2.com/survey_responses/voiceflow-review-13122005)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/voiceflow-review-13122005) --- **"[Effortless Agent Building with Fair Pricing](https://www.g2.com/survey_responses/voiceflow-review-12966733)"** **Rating:** 5.0/5.0 stars *— Jack M.* [Read full review](https://www.g2.com/survey_responses/voiceflow-review-12966733) --- #### What Are G2 Users Discussing About Voiceflow? - [What is Voiceflow used for?](https://www.g2.com/discussions/what-is-voiceflow-used-for) - 1 comment, 1 upvote ### 15. [Google Contact Center AI](https://www.g2.com/products/google-google-contact-center-ai/reviews) Contact Center AI Delight your customers with human-like AI-powered contact center experiences, lower costs, and free up your human agents' time. Contact Center AI enables you to do just that. **Average Rating:** 4.4/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Google Contact Center AI?** - **Language:** 8.9/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.9/10 (Category avg: 8.6/10) - **Ease of Use:** 9.1/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Google Contact Center AI?** - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google (31,899,995 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (341,888 employees on LinkedIn®) - **Ownership:** NASDAQ:GOOG **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 52% Small-Business, 29% Mid-Market #### What Are Recent G2 Reviews of Google Contact Center AI? **"[Streamlined Agent UI and Top-Tier Automation for Modern Contact Centers](https://www.g2.com/survey_responses/google-contact-center-ai-review-13076675)"** **Rating:** 4.5/5.0 stars *— Sakshi 1.* [Read full review](https://www.g2.com/survey_responses/google-contact-center-ai-review-13076675) --- **"[Refining Tools That Make Daily Work Easier](https://www.g2.com/survey_responses/google-contact-center-ai-review-13072023)"** **Rating:** 4.0/5.0 stars *— Hope M.* [Read full review](https://www.g2.com/survey_responses/google-contact-center-ai-review-13072023) --- ### 16. [Gladly](https://www.g2.com/products/gladly/reviews) The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,086 **How Do G2 Users Rate Gladly?** - **Language:** 9.0/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.6/10 (Category avg: 8.6/10) - **Ease of Use:** 9.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Gladly?** - **Seller:** [Gladly](https://www.g2.com/sellers/gladly) - **Company Website:** https://www.gladly.ai - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @gladly (4,071 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7950938/ (225 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Experience Advisor - **Top Industries:** Retail, Consumer Services - **Company Size:** 61% Mid-Market, 22% Small-Business #### What Are Gladly's Pros and Cons? **Pros:** - Ease of Use (191 reviews) - Helpful (135 reviews) - Features (128 reviews) - Efficiency (105 reviews) - Customer Support (78 reviews) **Cons:** - Missing Features (40 reviews) - Complexity (31 reviews) - Limited Features (31 reviews) - Learning Curve (30 reviews) - Limited Customization (30 reviews) ### What Do G2 Reviewers Say About Gladly? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of Gladly, appreciating its intuitive interface and seamless updates for effective engagement. - Users appreciate the **helpfulness** of Gladly, making it easy to stay organized and assist customers effectively. - Users appreciate Gladly's **innovative features** , such as ticket automation and reliable performance, enhancing customer interactions. - Users value the **efficiency** of Gladly, noting improved workflows and faster response times for customer support. - Users appreciate the **exceptional onboarding and collaboration tools** of Gladly, enhancing customer service efficiency and productivity. **Cons:** - Users find Gladly lacking in **essential features** , which hampers efficiency and limits overall functionality. - Users find the **complexity** of Gladly's interface overwhelming, complicating efficient access to necessary information and notifications. - Users find Gladly's **limited features** hinder efficiency, especially with AI accuracy and integration options needing significant improvements. - Users experience a **slight learning curve** initially, but onboarding support helps ease the process. - Users are frustrated by the **limited customization** options in Gladly, restricting valuable insights and usability adjustments. #### What Are Recent G2 Reviews of Gladly? **"[managing home care visits using gladly](https://www.g2.com/survey_responses/gladly-review-12765926)"** **Rating:** 4.5/5.0 stars *— Ranjit K.* [Read full review](https://www.g2.com/survey_responses/gladly-review-12765926) --- **"[Intuitive, Unified Customer Conversations with Powerful Analytics](https://www.g2.com/survey_responses/gladly-review-12917752)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/gladly-review-12917752) --- #### What Are G2 Users Discussing About Gladly? - [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments - [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for) ### 17. [Robylon AI](https://www.g2.com/products/robylon-ai-robylon-ai/reviews) Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while our in-house human support specialists handle the remaining 10% to deliver a personalized, human touch. The best part is that you do not have to wait months to get started. With 24-hour onboarding, Robylon is ready to run your entire support system with no downtime and no disruption. Our platform is also designed to seamlessly integrate with your existing helpdesk, CRM, or customer service software to ensure smooth adoption. With Robylon, you get instant query resolution, AI-powered voice support, faster response times, and higher customer satisfaction all in one scalable platform. Robylon’s Key Value Proposition 1. AI + Human synergy: Automates up to 90% of customer and sales queries, with human agents managing complex cases. 2. Advanced Voice AI platform: Handles inbound and outbound calls for both support and sales. 3. Omnichannel engagement: Seamlessly supports Voice, Tickets/Emails, and Chat/Social (WhatsApp, Instagram, and more). 4. Proven efficiency gains: Up to 90% reduction in Average Handling Time (AHT) and 30% lower costs. 5. Easy to start and scale: Free plan available, with support for 40+ languages worldwide. **Average Rating:** 5.0/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Robylon AI?** - **Language:** 10.0/10 (Category avg: 8.6/10) - **Ticket Resolution:** 9.9/10 (Category avg: 8.6/10) - **Ease of Use:** 9.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10) **Who Is the Company Behind Robylon AI?** - **Seller:** [Robylon AI](https://www.g2.com/sellers/robylon-ai) - **Year Founded:** 2024 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://linkedin.com/company/robylonai (23 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 83% Small-Business, 7% Mid-Market #### What Are Robylon AI's Pros and Cons? **Pros:** - Artificial Intelligence (27 reviews) - Automation (25 reviews) - Efficiency (25 reviews) - Customer Satisfaction (24 reviews) - Ease of Use (23 reviews) **Cons:** - Learning Curve (2 reviews) - Limited AI Capabilities (2 reviews) - Accent Recognition (1 reviews) - AI Performance (1 reviews) - Chat Issues (1 reviews) ### What Do G2 Reviewers Say About Robylon AI? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **efficiency of Robylon AI's voice agent** , significantly improving outreach and lead generation while saving time and resources. - Users value the **24/7 automation** of Robylon AI, enhancing support efficiency and customer satisfaction significantly. - Users commend Robylon AI for its **remarkable efficiency** , drastically reducing outreach time and optimizing resource utilization. - Users commend Robylon AI for its **exceptional customer satisfaction** , streamlining support and efficiently managing attendee requests. - Users appreciate the **ease of use** of Robylon AI, enabling efficient management of attendees and requests seamlessly. **Cons:** - Users find the **learning curve steep** due to manual processes and limitations on the free plan's capabilities. - Users note the **limited AI capabilities** of Robylon, with restrictions on analytics, ticket volume, and automation features. - Users find the **accent recognition inaccuracies** amusing but manageable, especially between American and British pronunciations. - Users report a **persistent hallucination issue** in 5-10% of cases, though accuracy has improved recently. - Users find the **manual process for consuming older tickets and chats** cumbersome and time-consuming for training the model. #### What Are Recent G2 Reviews of Robylon AI? **"[Best AI voice agent to get your job done within minutes](https://www.g2.com/survey_responses/robylon-ai-review-11585963)"** **Rating:** 5.0/5.0 stars *— Charles P.* [Read full review](https://www.g2.com/survey_responses/robylon-ai-review-11585963) --- **"[AI-led customer support service that actually works](https://www.g2.com/survey_responses/robylon-ai-review-10349046)"** **Rating:** 5.0/5.0 stars *— Nikita N.* [Read full review](https://www.g2.com/survey_responses/robylon-ai-review-10349046) --- ### 18. [Maqsam](https://www.g2.com/products/maqsam/reviews) The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language. **Average Rating:** 4.7/5.0 **Total Reviews:** 92 **How Do G2 Users Rate Maqsam?** - **Language:** 8.8/10 (Category avg: 8.6/10) - **Ticket Resolution:** 9.0/10 (Category avg: 8.6/10) - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Maqsam?** - **Seller:** [Maqsam](https://www.g2.com/sellers/maqsam) - **Company Website:** https://maqsam.com/ - **Year Founded:** 2019 - **HQ Location:** Al Rabie District, SA - **Twitter:** @MaqsamHQ (273 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/52185164 (155 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 56% Small-Business, 37% Mid-Market #### What Are Maqsam's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Customer Support (9 reviews) - Features (9 reviews) - Helpful (9 reviews) - Call Management (7 reviews) **Cons:** - Call Issues (8 reviews) - Poor Call Quality (5 reviews) - Call Quality Issues (4 reviews) - Connection Issues (3 reviews) - Voice Quality Issues (3 reviews) ### What Do G2 Reviewers Say About Maqsam? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Maqsam, enjoying its straightforward setup and user-friendly interface for daily operations. - Users highlight Maqsam's **responsive customer support** and appreciate the helpfulness of their account managers, particularly Hadeel Jamal. - Users appreciate the **detailed report generation** and intuitive calling process of Maqsam, enhancing team performance. - Users praise Maqsam for its **helpful and supportive account manager team** , enhancing the overall user experience significantly. - Users appreciate the **intuitive call management** of Maqsam, highlighting its seamless integration for support team operations. **Cons:** - Users face **call issues** with Maqsam, experiencing poor quality, disconnections, and app bugs disrupting communication. - Users experience **poor call quality** with Maqsam, facing issues like disconnections and unclear voice during calls. - Users experience **call quality issues** with Maqsam, citing instability and frequent voice clarity problems during calls. - Users report frequent **connection issues** with Maqsam, experiencing call drops and poor voice clarity during use. - Users report significant **voice quality issues** with Maqsam, experiencing instability and unclear audio during calls. #### What Are Recent G2 Reviews of Maqsam? **"[Arabic-Native Call Routing Built for GCC Contact Centers](https://www.g2.com/survey_responses/maqsam-review-12803821)"** **Rating:** 4.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/maqsam-review-12803821) --- **"[Good and reliable call system that works smoothly for our business.](https://www.g2.com/survey_responses/maqsam-review-12813352)"** **Rating:** 5.0/5.0 stars *— AbdulRahman Q.* [Read full review](https://www.g2.com/survey_responses/maqsam-review-12813352) --- #### What Are G2 Users Discussing About Maqsam? - [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments ### 19. [Twixor](https://www.g2.com/products/twixor/reviews) Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Designed for businesses seeking to enhance their customer interactions, Twixor integrates Digital Assistants with Intelligent Process Automation, enabling personalized and goal-oriented engagements. This innovative platform transcends traditional scripted responses, offering empathetic and tailored recommendations that significantly improve customer satisfaction in marketing, business transactions, and support operations. Targeted at a diverse range of industries, Twixor is particularly beneficial for organizations looking to streamline their customer engagement processes. Its low-code/no-code approach makes it accessible for businesses of all sizes, from startups to Fortune 500 companies. With over 400 clients globally and managing more than one billion interactions each quarter, Twixor has established itself as a trusted solution in the market. The platform is recognized for its ability to enhance brand engagement, reduce operational costs, and improve conversation rates, making it a valuable asset for businesses aiming to optimize their customer experience. Key features of Twixor include a user-friendly drag-and-drop Journey Builder Studio, an AI and NLP-powered conversational engine, and the ability to deploy both Live and Virtual Agents. Additionally, the platform supports Smart Campaign Management and offers omnichannel capabilities in 120 languages, ensuring that businesses can connect with their customers in a way that suits their preferences. The AI-driven Analytical Dashboard provides valuable insights into customer interactions, allowing businesses to refine their strategies and improve overall engagement. Twixor's transformative benefits are evident in its proven success metrics, including a conversation rate increase of over 25%, a reduction in operating costs by 15-25%, and an impressive 80% boost in brand engagement. Recognized as the Best Customer Experience Platform in Retail and Ecommerce in India, Twixor has also gained traction as an emerging Conversational AI Vendor in the MEA region. Its partnerships with major banking platforms and CPaaS players further underscore its credibility and effectiveness in delivering white-labeled solutions. By empowering businesses to craft dynamic customer journeys, Twixor stands out in the competitive landscape of customer experience platforms. Its focus on personalized interactions and intelligent automation positions it as a leader in enhancing customer engagement, making it an essential tool for organizations looking to elevate their customer experience strategy. **Average Rating:** 4.8/5.0 **Total Reviews:** 78 **How Do G2 Users Rate Twixor?** - **Language:** 9.1/10 (Category avg: 8.6/10) - **Ticket Resolution:** 9.6/10 (Category avg: 8.6/10) - **Ease of Use:** 9.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Twixor?** - **Seller:** [Twixor](https://www.g2.com/sellers/twixor) - **Year Founded:** 2019 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/twixor/ (111 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Conference Producer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 41% Mid-Market #### What Are Twixor's Pros and Cons? **Pros:** - Ease of Use (47 reviews) - Features (42 reviews) - Automation (35 reviews) - Efficiency (31 reviews) - Artificial Intelligence (30 reviews) **Cons:** - Learning Curve (26 reviews) - Steep Learning Curve (16 reviews) - Limited Customization (15 reviews) - Difficult Learning (13 reviews) - Complexity (11 reviews) ### What Do G2 Reviewers Say About Twixor? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Twixor, appreciating its intuitive setup and streamlined communication features. - Users appreciate the **analytics dashboard** of Twixor for its convenience in tracking comprehensive data in one place. - Users value the **automation capabilities** of Twixor, praising its efficiency in managing customer interactions effortlessly. - Users appreciate the **efficiency** of Twixor, enabling faster responses and streamlined processes through AI automation. - Users value Twixor's **AI capabilities** , enabling easy bot creation and enhancing client communication through personalized interactions. **Cons:** - Users find the **learning curve challenging** , requiring time to master automation features and complex configurations. - Users note a **steep learning curve** with Twixor, requiring extra training and time to effectively utilize its features. - Users find **limited customization** options with Twixor, making complex tasks feel cumbersome and less efficient. - Users find that the **difficult learning curve** of Twixor requires better documentation and onboarding support for smoother adoption. - Users find Twixor's **complex onboarding process** time-consuming and challenging, requiring additional training for effective use. #### What Are Recent G2 Reviews of Twixor? **"[Easy Visual Bot Builder with Stable Performance and Useful Analytics](https://www.g2.com/survey_responses/twixor-review-12271821)"** **Rating:** 4.5/5.0 stars *— Mahmoud H.* [Read full review](https://www.g2.com/survey_responses/twixor-review-12271821) --- **"[Smart automation that cuts down ticket volumes fast](https://www.g2.com/survey_responses/twixor-review-12956013)"** **Rating:** 5.0/5.0 stars *— Abhishek kumar s.* [Read full review](https://www.g2.com/survey_responses/twixor-review-12956013) --- ### 20. [Yuma AI](https://www.g2.com/products/yuma-ai/reviews) Yuma AI automates e-commerce customer support end to end. The platform resolves tickets autonomously across chat, email, and social, handling 100+ CX use cases from order tracking to returns to complex pre-sale inquiries. It plugs directly into the helpdesks e-commerce teams already use: Zendesk, Gorgias, Kustomer, Front, Gladly, and Re:amaze. Every plan includes unlimited AI Agents and SOPs, omnichannel and multilingual support, and 24/7 premium support via Slack. Pricing is based on fully automated resolutions only. Results come fast. Customers typically reach 60-80% automation and 25-40% cost savings within 90 days. Our customers run at 91% accuracy on WISMO with 87% faster responses. EvryJewels automates 89% of tickets and cut costs by 63%. The platform has processed over 5 million automated tickets. **Average Rating:** 4.8/5.0 **Total Reviews:** 19 **How Do G2 Users Rate Yuma AI?** - **Language:** 9.4/10 (Category avg: 8.6/10) - **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10) - **Ease of Use:** 9.1/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 8.9/10 (Category avg: 10/10) **Who Is the Company Behind Yuma AI?** - **Seller:** [Yuma AI](https://www.g2.com/sellers/yuma-ai) - **Company Website:** https://yuma.ai - **Year Founded:** 2023 - **HQ Location:** Singapore - **LinkedIn® Page:** https://www.linkedin.com/company/yuma-ai (32 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 53% Small-Business, 42% Mid-Market #### What Are Yuma AI's Pros and Cons? **Pros:** - Automation (7 reviews) - Customer Satisfaction (7 reviews) - Artificial Intelligence (6 reviews) - Customer Support (6 reviews) - Customer Engagement (5 reviews) **Cons:** - Inadequate AI Features (3 reviews) - Complexity (1 reviews) - Data Management (1 reviews) - Difficult Setup (1 reviews) - Inaccuracy (1 reviews) ### What Do G2 Reviewers Say About Yuma AI? *AI-generated summary from verified user reviews* **Pros:** - Users praise Yuma AI for its **automation capabilities** , transforming customer service with efficiency and quality improvements. - Users are impressed with Yuma AI's **exceptional customer service** , noting quick responses and effective support that enhances their experience. - Users rave about the **exceptional support and capabilities** of Yuma AI, transforming their customer service experience significantly. - Users value Yuma AI's **excellent customer support** , ensuring rapid responses and effective resolutions to complex issues. - Users highlight Yuma AI's **exceptional customer engagement** , improving efficiency and satisfaction through seamless integration and support. **Cons:** - Users encounter **inadequate AI features** with occasional inaccuracies and the need for manual review before finalizing responses. - Users find the **initial complexity** of setting up Yuma AI frustrating before discovering its powerful capabilities. - Users express a desire for better **data consolidation** within Yuma AI, preferring integration with their help desk system. - Users find the **difficult setup** of Yuma AI frustrating initially, though it becomes powerful with time and effort. - Users face occasional **inaccuracies** with Yuma AI, experiencing hallucinations and incorrect statements during usage. #### What Are Recent G2 Reviews of Yuma AI? **"[Empowers Automation with Ease, Needs Logic Tweaks](https://www.g2.com/survey_responses/yuma-ai-review-12515284)"** **Rating:** 5.0/5.0 stars *— Océane T.* [Read full review](https://www.g2.com/survey_responses/yuma-ai-review-12515284) --- **"[Customizable Automation with Outstanding Support](https://www.g2.com/survey_responses/yuma-ai-review-12817737)"** **Rating:** 5.0/5.0 stars *— Noelia F.* [Read full review](https://www.g2.com/survey_responses/yuma-ai-review-12817737) --- ### 21. [TeamSupport](https://www.g2.com/products/teamsupport/reviews) TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. **Average Rating:** 4.4/5.0 **Total Reviews:** 877 **How Do G2 Users Rate TeamSupport?** - **Ease of Use:** 8.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind TeamSupport?** - **Seller:** [TeamSupport](https://www.g2.com/sellers/teamsupport) - **Year Founded:** 2008 - **HQ Location:** Dallas, TX - **Twitter:** @TeamSupport (13,505 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamsupport-com/ (62 employees on LinkedIn®) - **Phone:** +1 (800) 596-2820 **Who Uses This Product?** - **Who Uses This:** Software Engineer, Software Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Mid-Market, 39% Small-Business #### What Are TeamSupport's Pros and Cons? **Pros:** - Features (14 reviews) - Ease of Use (13 reviews) - Helpful (13 reviews) - Customer Support (9 reviews) - Simple (8 reviews) **Cons:** - Learning Curve (4 reviews) - Slow Loading (4 reviews) - Slow Performance (4 reviews) - Inadequate Search Functionality (3 reviews) - Integration Issues (3 reviews) ### What Do G2 Reviewers Say About TeamSupport? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness. - Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience. - Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns. - Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding. - Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads. **Cons:** - Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities. - Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads. - Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively. - Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems. - Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization. #### What Are Recent G2 Reviews of TeamSupport? **"[Excellent B2B Communication Office with Continuous Enhancements](https://www.g2.com/survey_responses/teamsupport-review-8885777)"** **Rating:** 5.0/5.0 stars *— Kari B.* [Read full review](https://www.g2.com/survey_responses/teamsupport-review-8885777) --- **"[TeamSupport Simplifies Multi-Client Ticket Tracking with Helpful Performance Metrics](https://www.g2.com/survey_responses/teamsupport-review-12433366)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/teamsupport-review-12433366) --- #### What Are G2 Users Discussing About TeamSupport? - [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote ### 22. [Siena AI](https://www.g2.com/products/siena-ai/reviews) Siena is the leading omnichannel Empathic AI Agent to automate CX with zero human supervision. By seamlessly integrating with your help desk and learning from your existing knowledge sources and processes, Siena delivers AI-powered human-like support in your brand's authentic voice across all communication channels at scale. Trusted by innovative brands like HexClad, Thrive Causemetics and EightSleep, Siena transforms customer experience into a competitive advantage. Whether it’s handling high-volume inquiries or integrating seamlessly with your tech stack, Siena empowers teams to focus on what matters most: building lasting customer relationships. **Average Rating:** 4.8/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Siena AI?** - **Language:** 9.3/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.1/10 (Category avg: 8.6/10) - **Ease of Use:** 8.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 6.7/10 (Category avg: 10/10) **Who Is the Company Behind Siena AI?** - **Seller:** [Siena Labs](https://www.g2.com/sellers/siena-labs) - **Year Founded:** 2022 - **HQ Location:** New York - **LinkedIn® Page:** https://www.linkedin.com/company/siena-ai (66 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Goods, Retail - **Company Size:** 71% Small-Business, 29% Mid-Market #### What Are Siena AI's Pros and Cons? **Pros:** - Automation (3 reviews) - Collaboration (3 reviews) - Features (3 reviews) - Artificial Intelligence (2 reviews) - Customization (2 reviews) **Cons:** - Routing Issues (3 reviews) - Poor Service Experience (2 reviews) - Learning Curve (1 reviews) - Limited AI Capabilities (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Siena AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **automation capabilities** of Siena AI, enhancing efficiency and customer support without needing engineers. - Users value the **collaborative support** of Siena AI, appreciating their responsiveness and openness to feedback for customization. - Users appreciate Siena AI's **customizability and user-friendliness** , enabling seamless support and automation for diverse needs. - Users highlight Siena AI's **constant feature upgrades** and responsive support, ensuring a highly customizable experience. - Users value Siena AI's **high level of customization** and responsive support, enhancing their experience and automation capabilities. **Cons:** - Users experience **routing issues** with Siena AI, leading to unresolved queries and confusion in interactions. - Users experience **poor service** with Siena AI as it fails to escalate issues promptly or resolve queries effectively. - Users find the **learning curve steep** , but support from the team aids in mastering Siena AI. - Users report **inconsistent AI capabilities** in Siena AI, but appreciate the team's prompt support in resolving problems. - Users find the **limited features** of Siena AI lead to repetitive suggestions, often duplicating existing options. #### What Are Recent G2 Reviews of Siena AI? **"[We love SienaAI!](https://www.g2.com/survey_responses/siena-ai-review-10791106)"** **Rating:** 4.5/5.0 stars *— Deanna F.* [Read full review](https://www.g2.com/survey_responses/siena-ai-review-10791106) --- **"[Siena is redefining the AI x CX industry](https://www.g2.com/survey_responses/siena-ai-review-10528850)"** **Rating:** 5.0/5.0 stars *— Katie M.* [Read full review](https://www.g2.com/survey_responses/siena-ai-review-10528850) --- ### 23. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,251 **How Do G2 Users Rate Hiver in Gmail?** - **Language:** 7.5/10 (Category avg: 8.6/10) - **Ticket Resolution:** 6.7/10 (Category avg: 8.6/10) - **Ease of Use:** 9.1/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Hiver in Gmail?** - **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Company Website:** https://hiverhq.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @hiverhq (5,617 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1241281/ (294 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small-Business, 27% Mid-Market #### What Are Hiver in Gmail's Pros and Cons? **Pros:** - Ease of Use (182 reviews) - Team Collaboration (149 reviews) - Email Management (131 reviews) - Communication (105 reviews) - Collaboration (82 reviews) **Cons:** - Email Issues (72 reviews) - Missing Features (47 reviews) - Limited Features (34 reviews) - Slow Loading (32 reviews) - Bug Issues (28 reviews) ### What Do G2 Reviewers Say About Hiver in Gmail? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. **Cons:** - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. #### What Are Recent G2 Reviews of Hiver in Gmail? **"[Effortless Email Management, Enhanced Customer Experience](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)"** **Rating:** 5.0/5.0 stars *— Ronak S.* [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024) --- **"[Efficient Inbox Management with Stellar Free Features](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153)"** **Rating:** 5.0/5.0 stars *— Nadia S.* [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153) --- ### 24. [Gleap](https://www.g2.com/products/gleap-gleap/reviews) Gleap is an AI-native customer support and product platform that connects support, feedback, product, and engineering in a single loop. Instead of stopping at the support ticket, Gleap runs a team of specialist AI agents that resolve conversations, collect feedback, plan product work, and turn confirmed bugs into merged pull requests — automatically. At the center is a stack of purpose-built agents that share context. Kai handles tier-1 support across channels and languages. Kai Resolve investigates complex issues and decides the next best step using MCP, tools, APIs, and ticket history. Kai Code turns confirmed bugs and approved specs into plan mode, build mode, and pull requests in GitHub, GitLab, or Bitbucket — and can use your local Claude Code, Codex, or OpenCode setup. Kai PM clusters feature demand, prioritizes a branded public roadmap, writes specs, and notifies users on release. Kai Custom Agents is a no-code builder for any agent your business needs, connected to 1,000+ integrations. Around the agents, Gleap bundles everything modern software teams need: live chat, an AI support copilot, a multichannel inbox, in-app bug reporting with session replay and console logs, a knowledge base, a public roadmap and feature voting, changelogs, surveys, product tours, onboarding checklists, in-app banners, and marketing and email automation. Teams typically consolidate stacks like Intercom + Instabug + Canny into one platform — with usage-based AI pricing billed by actual tokens (not per resolution), unlimited seats, and no per-seat tax. Gleap is trusted by 4,500+ software teams worldwide — including Microsoft, Squarespace, UNICEF, and Papa Johns — and is rated 4.6/5 on G2. It is SOC 2 Type II audited and GDPR-compliant, with EU data residency available. Most teams are live in under a day. **Average Rating:** 4.6/5.0 **Total Reviews:** 51 **How Do G2 Users Rate Gleap?** - **Language:** 5.0/10 (Category avg: 8.6/10) - **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10) - **Ease of Use:** 9.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 8.3/10 (Category avg: 10/10) **Who Is the Company Behind Gleap?** - **Seller:** [Gleap](https://www.g2.com/sellers/gleap) - **Company Website:** https://gleap.io/ - **Year Founded:** 2020 - **HQ Location:** Schwarzach, AT - **Twitter:** @GleapHQ - **LinkedIn® Page:** https://www.linkedin.com/company/gleap (9 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 69% Small-Business, 10% Mid-Market #### What Are Gleap's Pros and Cons? **Pros:** - Ease of Use (13 reviews) - Features (9 reviews) - Automation (8 reviews) - Helpful (8 reviews) - Simple (8 reviews) **Cons:** - Learning Curve (5 reviews) - Limited Features (4 reviews) - Filtering Issues (3 reviews) - Intuitiveness (3 reviews) - Missing Features (3 reviews) ### What Do G2 Reviewers Say About Gleap? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Gleap, highlighting its simple setup and seamless integration into workflows. - Users love the **powerful and user-friendly interface** of Gleap, enhancing support and streamlining operations for small teams. - Users value Gleap for its **automation features** , enhancing efficiency in tracking KPIs and managing customer feedback seamlessly. - Users value the **strong product feedback loop** of Gleap, enhancing responsiveness and customer support efficiency significantly. - Users value the **simple features and ease of use** of Gleap, appreciating its quick setup and integration. **Cons:** - Users note a **steep learning curve** with Gleap, particularly in adapting to its non-standard CRM features. - Users find Gleap's **limited features** in email handling and ticketing workflows hinder efficient communication and usability. - Users report significant **filtering issues** in Gleap, leading to confusion in ticket management and data organization. - Users find Gleap's interface **not very intuitive** , causing challenges in navigating and utilizing the platform effectively. - Users express disappointment over **missing features** in Gleap, hindering efficiency and complicating user experience. #### What Are Recent G2 Reviews of Gleap? **"[Gleap, the central tool that boosts our support and our knowledge base](https://www.g2.com/survey_responses/gleap-review-12595617)"** **Rating:** 4.5/5.0 stars *— Audrey B.* [Read full review](https://www.g2.com/survey_responses/gleap-review-12595617) --- **"[Feature-Rich and Responsive Support at Great Value](https://www.g2.com/survey_responses/gleap-review-13059178)"** **Rating:** 4.5/5.0 stars *— Simon Y.* [Read full review](https://www.g2.com/survey_responses/gleap-review-13059178) --- ### 25. [Plivo](https://www.g2.com/products/plivo/reviews) Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. **Average Rating:** 4.5/5.0 **Total Reviews:** 743 **How Do G2 Users Rate Plivo?** - **Ease of Use:** 9.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Plivo?** - **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) - **Year Founded:** 2011 - **HQ Location:** Austin, TX - **Twitter:** @plivo (12,543 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/plivo-inc/ (198 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 78% Small-Business, 17% Mid-Market #### What Are Plivo's Pros and Cons? **Pros:** - Ease of Use (30 reviews) - Customer Support (19 reviews) - Features (17 reviews) - Pricing (17 reviews) - API Quality (16 reviews) **Cons:** - Poor Customer Support (12 reviews) - Expensive (6 reviews) - Limited Features (6 reviews) - Messaging Issues (6 reviews) - Not Intuitive (6 reviews) ### What Do G2 Reviewers Say About Plivo? *AI-generated summary from verified user reviews* **Pros:** - Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. - Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. - Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. - Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. - Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. **Cons:** - Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. - Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. - Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. - Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. - Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. #### What Are Recent G2 Reviews of Plivo? **"[Super simple and satisfying](https://www.g2.com/survey_responses/plivo-review-12040188)"** **Rating:** 4.5/5.0 stars *— Majd K.* [Read full review](https://www.g2.com/survey_responses/plivo-review-12040188) --- **"[Quick, Responsive Support and Helpful Sub-Account Breakdowns](https://www.g2.com/survey_responses/plivo-review-12879964)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/plivo-review-12879964) --- #### What Are G2 Users Discussing About Plivo? - [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for) ## What Is Customer Service Automation Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Customer Service Automation Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Chatbots Software](https://www.g2.com/categories/chatbots) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) --- ## How Do You Choose the Right Customer Service Automation Software? ### What You Should Know About Customer Service Automation Software ### **Customer Service Automation Software FAQs** ### What are the best customer support automation platforms for large corporations? For large corporations, leading platforms combine AI-driven automation, omnichannel support, and enterprise-grade scalability. With that in mind, here are some [top enterprise customer service automation platforms](https://www.g2.com/categories/customer-service-automation/enterprise) to support your business based on G2 reviews: - [Salesforce Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) automates case routing, knowledge management, and repetitive tasks through AI and integrates deeply with enterprise CRM data for intelligent service delivery. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) offers advanced AI, workforce engagement, and omnichannel orchestration, making it a leader in enterprise-grade customer experience management. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) automates customer interactions with AI, IVR, and predictive dialers, while providing real-time analytics and agent assist tools. - [Zendesk Support Suite](https://www.g2.com/products/zendesk-support-suite/reviews) enhances agent workflows through AI-powered macros, triggers, and bots to automate ticket resolution and reduce manual workload. ### What customer service automation software is best for medium-sized businesses? For medium-sized businesses aiming to streamline and scale their support operations, [top mid-market customer service automation solutions](https://www.g2.com/categories/customer-service-automation/mid-market) on G2 include: - [Intercom](https://www.g2.com/products/intercom/reviews) uses AI-powered chatbots and automated workflows to handle common customer inquiries, reduce response times, and seamlessly escalate complex issues to agents. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) offers advanced AI and automation capabilities, including virtual agents, automated call routing, and proactive customer engagement to streamline contact center operations. - [Gladly](https://www.g2.com/products/gladly/reviews) focuses on automating routine tasks and consolidating conversations across channels, allowing agents to deliver fast, personalized service without traditional ticketing. ### What’s the best customer service automation software for small businesses? To help SMBs automate support and accelerate response times, [top small business customer service automation tools](https://www.g2.com/categories/customer-service-automation/small-business) like these offer powerful and easy-to-use solutions: - [Smartsupp](https://www.g2.com/products/smartsupp/reviews) combines live chat with chatbot automation to answer common questions, qualify leads, and provide instant support without manual intervention. - [Google Contact Center AI](https://www.g2.com/products/google-google-contact-center-ai/reviews) offers advanced AI and natural language processing to automate customer interactions, assist human agents in real time, and provide scalable virtual support. - [Textline](https://www.g2.com/products/textline/reviews) is a business texting platform that automates responses with saved replies, routing rules, and integrations. It helps small teams handle customer conversations efficiently and at scale. ### What’s the top-rated customer service automation app in the software industry? In the software/SaaS industry, where speed, scalability, and seamless support are critical, **top-rated customer service automation apps** stand out for their AI-driven capabilities and user-friendly design. Leading solutions include: - [Intercom](https://www.g2.com/products/intercom/reviews) is widely praised for its AI-powered chatbots, automated workflows, and proactive messaging, which help software companies deliver fast, personalized support at scale. - [Zendesk Support Suite](https://www.g2.com/products/zendesk-support-suite/reviews) is recognized for robust ticketing automation, intelligent routing, and easy integration with software development and CRM tools. - [Gladly](https://www.g2.com/products/gladly/reviews) moves beyond traditional ticketing with conversation-based automation, using AI and automation rules to streamline repetitive support tasks, making it ideal for fast-growing software businesses.