Best Community Association Management Software

How Many Community Association Management Software Products Does G2 Track?

Total Products under this Category: 217

Category Stats (Oct 2026)

  • Average Rating: 4.42/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Vantaca (+0.4%) - Among all products in this category, Vantaca recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Community Association Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 4,900+ Authentic Reviews
  • 217+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Community Association Management Software

G2 Grid® for Community Association Management Software plotting products by satisfaction and market presence

Highlighted products: CINC Systems, PayHOA, AppFolio, Mygate, Vantaca, ResMan, Condo Control, and Buildium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/community-association-management/grids.json?focus%5B%5D=cinc-systems&focus%5B%5D=payhoa&focus%5B%5D=appfolio&focus%5B%5D=mygate&focus%5B%5D=vantaca&focus%5B%5D=resman&focus%5B%5D=condo-control&focus%5B%5D=buildium)

CINC Systems

CINC Systems is the community association management industry’s largest technology partner, supporting more than 50,000 communities and over 5 million residents. CINC's AI-powered, all-in-one platform unifies accounting, banking, operations, and resident engagement for every community type—single-family, condominium, high-rise, lifestyle, and more. Backed by Hg Capital, CINC helps management companies work smarter and more profitably while delivering an exceptional experience to the communities they serve.

Average Rating: 4.5/5.0

Total Reviews: 182

How Do G2 Users Rate CINC Systems?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Digital Bulletin Board: 7.7/10 (Category avg: 7.7/10)
  • Member Profiles: 8.5/10 (Category avg: 8.2/10)
  • Property Management Tools - Community Association Management: 8.8/10 (Category avg: 8.5/10)

Who Is the Company Behind CINC Systems?

  • Seller: CINC Systems
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Duluth, GA
  • Twitter: @CINCSystems
    218 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    305 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Community Manager, Owner
  • Top Industries: Accounting, Real Estate
  • Company Size: 72% Small, 26% Medium

What Do G2 Reviewers Say About CINC Systems?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of CINC Systems, making it easy to navigate and use effectively.
  • Users value the efficiency of CINC Systems, streamlining payment processing and organization for smoother management.
  • Users value the seamless integrations of CINC Systems, enhancing efficiency and ease of use across operations.
  • Users commend the continuous improvement of CINC Systems, appreciating its innovation and dedicated customer support.
  • Users value the constant updates and innovations from CINC Systems that enhance usability and keep pace with technology.
Cons
  • Users find the missing features in CINC Systems frustrating, often needing additional customization and completed modules.
  • Users express frustration with slow customer support, causing delays in resolving seemingly simple support tickets.
  • Users express frustration with the slow response of CINC Systems' support tickets, impacting their overall experience.
  • Users find CINC Systems to have a learning difficulty due to its complexity and initial setup challenges.
  • Users desire more flexibility and customization in CINC Systems, as some features feel rigid and unintuitive.

What Are Recent G2 Reviews of CINC Systems?

What Are G2 Users Discussing About CINC Systems?

PayHOA

PayHOA is the leading all-in-one community management software built for self-managed associations and professional community association managers. Designed to simplify and scale day-to-day operations, PayHOA centralizes everything in one platform. From invoicing, payments, and accounting to voting, requests, violations, compliance, websites and more. Whether your board is led by volunteers, elected members, or supported by a property manager, PayHOA empowers leadership to run communities with ease, accuracy, and professionalism. No accounting degree or IT expertise required. With an intuitive interface, automated workflows, and robust reporting tools, PayHOA eliminates manual processes, reduces costs, and saves valuable time. Trusted by over 5.5k associations, we’re more than just software. We’re a partner helping communities operate smarter, communicate more effectively, and build places people are proud to call home. Together, we’re redefining modern community management.

Average Rating: 4.7/5.0

Total Reviews: 288

How Do G2 Users Rate PayHOA?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Digital Bulletin Board: 8.8/10 (Category avg: 7.7/10)
  • Member Profiles: 9.4/10 (Category avg: 8.2/10)
  • Property Management Tools - Community Association Management: 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind PayHOA?

  • Seller: PayHOA
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Lexington, KY
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Treasurer, President
  • Top Industries: Real Estate, Non-Profit Organization Management
  • Company Size: 90% Small, 8% Medium

What Do G2 Reviewers Say About PayHOA?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of PayHOA, simplifying management tasks and providing a centralized platform.
  • Users appreciate the responsive customer support of PayHOA, highlighting its effectiveness and clarity in assisting with queries.
  • Users value the time-saving efficiency of PayHOA, enabling quick management and streamlined communication for their communities.
  • Users value the effective payment management of PayHOA, simplifying dues collection and financial tracking for communities.
  • Users value the instant communication features of PayHOA, enhancing connectivity through various messaging platforms.
Cons
  • Users experience payment issues with PayHOA due to slow transaction updates and manual balance adjustments required.
  • Users find the learning curve steep, especially for those who are not tech-savvy or older adults.
  • Users face setup issues with PayHOA, including delayed bank updates and manual refresh requirements for account balances.
  • Users experience delays with the banking integration, leading to frustration in reconciling transactions and account balances.
  • Users report email management issues, lacking an embedded system and facing difficulties with formatting and customer service.

What Are Recent G2 Reviews of PayHOA?

What Are G2 Users Discussing About PayHOA?

AppFolio

Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.

Average Rating: 4.6/5.0

Total Reviews: 1,162

How Do G2 Users Rate AppFolio?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Digital Bulletin Board: 7.7/10 (Category avg: 7.7/10)
  • Member Profiles: 9.0/10 (Category avg: 8.2/10)
  • Property Management Tools - Community Association Management: 8.8/10 (Category avg: 8.5/10)

Who Is the Company Behind AppFolio?

  • Seller: AppFolio
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Santa Barbara, CA
  • Twitter: @AppFolio
    6,427 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,799 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Property Manager, Assistant Property Manager
  • Top Industries: Real Estate, Accounting
  • Company Size: 80% Small, 14% Medium

What Do G2 Reviewers Say About AppFolio?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of AppFolio, finding its intuitive interface simplifies property management tasks.
  • Users value the user-friendly interface of AppFolio, making property management tasks simple and efficient.
  • Users commend AppFolio for its comprehensive automation features that streamline operations and enhance efficiency significantly.
  • Users value the comprehensive and intuitive property management features of AppFolio, enhancing daily operational efficiency.
  • Users value the helpful customer support of AppFolio, praising their promptness and willingness to implement suggestions.
Cons
  • Users find the missing features in AppFolio frustrating, limiting functionality and complicating the management process.
  • Users struggle with poor customer support, citing slow response times and ineffective AI help as major drawbacks.
  • Users encounter inadequate reporting issues in AppFolio, making data management challenging as they scale operations.
  • Users find poor reporting in AppFolio frustrating, especially regarding data sourcing and limited customization options.
  • Users find the limited customization options in AppFolio restrict their ability to tailor reports and workflows effectively.

What Are Recent G2 Reviews of AppFolio?

What Are G2 Users Discussing About AppFolio?

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Mygate

Mygate is an all-in-one community ERP built to simplify and automate every aspect of society management. The platform's expertise lies in accounting, billing, invoicing, vendor management, helpdesk, asset tracking, communication, compliance, and amenities under one integrated system built specifically for RWAs, treasurers, and management committees. It is also known for its visitor mangement and security ERP capabilities. With over 250+ interconnected features, Mygate helps housing societies run like well-oiled organizations. RWAs use it to manage budgets, automate billing and collections, handle maintenance and sinking funds, reconcile accounts in real-time, and ensure every expense is auditable. Beyond accounting, Mygate also powers complaint resolution through a built-in helpdesk, vendor and contract tracking, facility bookings, communication to residents, compliance reminders, and asset maintenance schedules, all from a single dashboard. It is the only community management ERP at scale that combines financial accuracy, operational transparency, and resident experience on one platform. Over 27,000 societies across 50+ cities in India rely on Mygate to stay organised, audit-ready, and future-proof. Mygate is now available across the GCC, bringing its leading community and property management platform to residential communities, Owners Associations, and property management companies in the UAE and neighboring countries. The platform combines visitor management, resident communication, maintenance management, helpdesk, amenity bookings, asset and vendor management, service charge billing, digital payments, and financial reporting in one integrated solution. Built to support the operational needs of modern GCC communities, Mygate helps streamline day-to-day operations, improve transparency, and deliver a seamless experience for both community managers and residents.

Average Rating: 4.8/5.0

Total Reviews: 43

How Do G2 Users Rate Mygate?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)

Who Is the Company Behind Mygate?

  • Seller: mygate
  • Year Founded: 2016
  • HQ Location: Bengaluru, IN
  • LinkedIn® Page: www.linkedin.com
    1,170 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Accounting, Information Technology and Services
  • Company Size: 79% Small, 14% Medium

What Do G2 Reviewers Say About Mygate?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the strong accounting features of MyGate, simplifying fund management and reducing reliance on spreadsheets.
  • Users admire the versatile functionality of MyGate, streamlining society management with a comprehensive, all-in-one platform.
  • Users find MyGate's platform to be easy to use, streamlining numerous processes into one convenient system.
  • Users find MyGate enhances productivity through its efficient and simplified task management, streamlining everyday activities effortlessly.
  • Users appreciate the all-in-one ERP solution of MyGate, streamlining operations for residential communities effectively.
Cons
  • Users find the missing features regarding ad control limits their overall experience with Mygate's functionality.
  • Users struggle with connectivity issues as many features are inaccessible without a stable internet connection.
  • Users face a learning difficulty due to the requirement of a smartphone and a brief adjustment period with the app.
  • Users find the app's interface overwhelming due to too many features, making it challenging for newcomers to navigate.
  • Users find payment issues challenging, citing difficulties in advance adjustments and a need for improved accounting features.

What Are Recent G2 Reviews of Mygate?

Vantaca

Vantaca is the community management platform powered by HOAi and is the partner behind thriving management companies and better communities. We believe AI should free more time for the work only your team can do, the stewardship, hospitality, judgment, and strategy that make communities thrive. Our mission is to lead the industry forward through innovation, helping management companies operate with greater intelligence, stronger relationships, and a resident experience that sets a new standard. Technology sits at the core. HOAi takes on back-office work, and increasingly more of it over time, so your team can focus on the work only they can do. Payments and everyday interactions become faster and easier, friction comes out of every dollar, and real-time insight makes a manager's impact visible to boards. Community engagement and support turn routine interactions into hospitality residents notice. Beyond technology, Managed Services take on the most complex financial work, from accounting to closings, while implementation, onboarding, and continuous education keep your team ahead. The outcome is management companies that scale without adding headcount, boards that trust their partners more deeply, and residents who experience hospitality instead of transactions. Trusted by 550+ management companies and the 6.5M+ homes they serve, Vantaca pairs purpose built technology with the services and expertise that make us a true partner.

Average Rating: 4.5/5.0

Total Reviews: 285

How Do G2 Users Rate Vantaca?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Digital Bulletin Board: 8.4/10 (Category avg: 7.7/10)
  • Member Profiles: 8.6/10 (Category avg: 8.2/10)
  • Property Management Tools - Community Association Management: 8.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Vantaca?

  • Seller: Vantaca
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Wilmington, North Carolina, United States
  • LinkedIn® Page: www.linkedin.com
    324 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Community Association Manager, Community Manager
  • Top Industries: Real Estate, Management Consulting
  • Company Size: 59% Small, 39% Medium

What Do G2 Reviewers Say About Vantaca?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Vantaca, appreciating its automation and reliable support for efficient management.
  • Users find Vantaca's time-saving features invaluable, streamlining communication and improving efficiency in property management.
  • Users praise Vantaca for its customization capabilities, allowing tailored solutions that enhance operational efficiency.
  • Users value the streamlined organization in Vantaca, making tasks like governance and communication tracking effortless.
  • Users highlight the effective communication features of Vantaca, praising its ability to connect with residents and stakeholders.
Cons
  • Users find the learning curve steep, leading to frustration and challenges in performing daily tasks effectively.
  • Users often face poor customer support with Vantaca, making issue resolution slow and frustrating for management teams.
  • Users find Vantaca's system complexity challenging, especially with multiple menus and unclear action item visibility.
  • Users are disappointed by limited features in Vantaca, hindering functionality and customization for their specific needs.
  • Users face slow performance with Vantaca, encountering bugs and frustrating delays in responsiveness and setup processes.

What Are Recent G2 Reviews of Vantaca?

What Are G2 Users Discussing About Vantaca?

ResMan

ResMan stands as the unrivaled choice in the multifamily and affordable housing real estate marketplace, embraced by owners, operators, and investors. Our platform is thoughtfully designed to provide tailored and seamless solutions that match your specific needs. With ResMan, you enjoy open, scalable architecture and freedom through our expanded product suite, including budgeting, fraud detection, utilities management, and the innovative AI chatbot "Leasing Assistant." Discover the simplicity of managing your property with our intuitive platform, integrating a comprehensive marketing suite, advanced accounting, reporting, and property management capabilities. ResMan's Marketing Suite includes Websites, CRM, Contact Center, and the AI-powered Leasing Assistant chatbot, providing a complete solution to attract and retain tenants while improving communication and lead conversion. Our leading-edge UI/UX transforms complexity into clarity, saving valuable time and boosting efficiencies. ResMan’s platform also includes powerful tools for applicant screening, maintenance optimization, and real-time analytics, ensuring every aspect of property management is covered. Our dedicated customer support and seamless implementation ensure a hassle-free experience. The benefits of ResMan extend further with features designed to address the needs of multifamily and affordable housing properties. ResMan makes property management easier by integrating solutions such as budgeting, fraud detection, and utility management, ensuring comprehensive operational control. One of ResMan's standout features is its open integration partner network, allowing organizations to build their product suite the way they want. This flexibility ensures that you can tailor the platform to meet your specific needs, leveraging partnerships that enhance and expand the functionality of ResMan. Elevate your property management with ResMan, where innovation meets practicality, empowering your success in today's competitive real estate landscape. With ResMan, property management becomes more than just a task—it’s a seamless, efficient experience that transforms operations and drives growth. Discover why ResMan is ahead of the competition and take your property management to new heights.

Average Rating: 4.8/5.0

Total Reviews: 449

How Do G2 Users Rate ResMan?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Digital Bulletin Board: 9.2/10 (Category avg: 7.7/10)
  • Member Profiles: 9.6/10 (Category avg: 8.2/10)
  • Property Management Tools - Community Association Management: 9.6/10 (Category avg: 8.5/10)

Who Is the Company Behind ResMan?

  • Seller: Inhabit IQ
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Knoxville, US
  • LinkedIn® Page: www.linkedin.com
    2,600 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Property Manager, Assistant Manager
  • Top Industries: Real Estate, Commercial Real Estate
  • Company Size: 48% Small, 42% Medium

What Do G2 Reviewers Say About ResMan?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ResMan, making it simple to learn and navigate for all tasks.
  • Users appreciate the user-friendly layout of ResMan, enabling quick understanding and efficient navigation for new users.
  • Users find ResMan easy to learn, appreciating its user-friendly interface and effective tracking capabilities.
  • Users value the exceptional customer support from ResMan, highlighting helpfulness and availability of their team.
  • Users appreciate the user-friendly integration of ResMan, which simplifies operations and enhances overall convenience.
Cons
  • Users are frustrated by missing features like payroll modules and difficulties accessing shared documents in ResMan.
  • Users experience slow performance with ResMan, particularly during updates and when using the app.
  • Users express frustration with the poor usability of ResMan, finding navigation and document access challenging.
  • Users often experience slow speeds on ResMan, particularly during searches, impacting their overall efficiency.
  • Users find ResMan not user-friendly, citing confusion and difficulty accessing features despite the helpful support available.

What Are Recent G2 Reviews of ResMan?

What Are G2 Users Discussing About ResMan?

Condo Control

Condo Control is an all‑in‑one, cloud‑based community‑operations platform built for condominiums and HOAs. Guided by our mission “to make ourselves an integral part of successful communities by digitizing, streamlining and automating community operations,” we unite 40 + modules e‑voting & violations, portfolio management, architectural requests, parking control, amenity bookings, maintenance, payments, violations, AI‑powered resident self‑service and more into a single, intuitive experience that delights residents and frees managers to focus on higher‑value work.

Average Rating: 4.8/5.0

Total Reviews: 239

How Do G2 Users Rate Condo Control?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Digital Bulletin Board: 9.6/10 (Category avg: 7.7/10)
  • Member Profiles: 9.5/10 (Category avg: 8.2/10)
  • Property Management Tools - Community Association Management: 9.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Condo Control?

  • Seller: Property Control
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Toronto, ON
  • Twitter: @CondoCC
    582 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Property Manager, Condominium Manager
  • Top Industries: Real Estate, Security and Investigations
  • Company Size: 65% Small, 31% Medium

What Do G2 Reviewers Say About Condo Control?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Condo Control, appreciating its intuitive features and centralized management capabilities.
  • Users value the efficiency of Condo Control, streamlining communication and management tasks effectively for property management.
  • Users highlight the time-saving features of Condo Control, simplifying management tasks and enhancing community communication.
  • Users value the effective communication that Condo Control facilitates among residents, staff, and management, enhancing overall efficiency.
  • Users value the effective mass communication of Condo Control, facilitating seamless announcements and resident engagement.
Cons
  • Users are frustrated by missing features like customizable reports and necessary functionalities for announcements and package handling.
  • Users experience slow performance during peak times, affecting navigation and overall functionality of Condo Control.
  • Users find the inefficient processes in Condo Control cumbersome, hindering quick and easy management of tasks.
  • Users find poor usability in Condo Control, expressing frustrations over cumbersome selection processes and complicated booking updates.
  • Users find the search functionality inadequate, making it difficult to find specific parking information and other items.

What Are Recent G2 Reviews of Condo Control?

What Are G2 Users Discussing About Condo Control?

Buildium

Buildium is the platform trusted by property management pros to take control of every aspect of their business and drive more revenue per door. It’s all-in-one software that gives you more of the “all.” Accounting, communications, leasing, and top-rated mobile apps—there’s everything you’re looking for and then some. You’ll be able to find new revenue streams from resident services, count on award-winning support, and tap into an ecosystem of proven integrations with Buildium Marketplace. No matter the portfolio, Buildium is purpose-built for your job. With packages starting at just $62 a month, and zero hidden fees, it’s no wonder Buildium is ranked by Forbes to be the “Best Real Estate Accounting Software for Property Managers.” Jump in today with a free 14-day trial loaded with real-world scenarios (no credit card needed) and get ready to build your Buildium.

Average Rating: 4.4/5.0

Total Reviews: 271

How Do G2 Users Rate Buildium?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Digital Bulletin Board: 9.0/10 (Category avg: 7.7/10)
  • Member Profiles: 8.9/10 (Category avg: 8.2/10)
  • Property Management Tools - Community Association Management: 9.1/10 (Category avg: 8.5/10)

Who Is the Company Behind Buildium?

  • Seller: Buildium
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Boston, MA
  • Twitter: @Buildium
    4,680 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    295 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Property Manager
  • Top Industries: Real Estate, Accounting
  • Company Size: 86% Small, 7% Medium

What Do G2 Reviewers Say About Buildium?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Buildium, finding it simple to navigate and efficient for property management tasks.
  • Users find that Buildium greatly enhances tenant management through its user-friendly interface and efficient features.
  • Users value Buildium for its efficient property management, enhancing tenant satisfaction and streamlining operations effectively.
  • Users value the responsive customer support of Buildium, ensuring they receive timely assistance when needed.
  • Users find the online rent collection feature of Buildium invaluable, streamlining payments and enhancing overall cash flow management.
Cons
  • Users find Buildium lacking in key features, leading to frustration with navigation and support difficulties.
  • Users find limited customization in Buildium, leading to challenges in reporting and overall navigation difficulties.
  • Users are frustrated with inadequate lease management features, making navigation and support exceedingly difficult in Buildium.
  • Users express concerns over update issues, noting difficulties with alerts and navigating reports after upgrades.
  • Users find the difficult learning process of Buildium challenging, requiring time and effort to master effectively.

What Are Recent G2 Reviews of Buildium?

What Are G2 Users Discussing About Buildium?

Innago

Innago is free property management software for independent landlords and small-to-mid-size property managers. Founded in 2017 and based in Cincinnati, Ohio, Innago is used by hundreds of thousands of landlords across the U.S., from owners with a single rental to property managers with growing portfolios. Landlords pay $0 for the core platform: no monthly subscription, no per-unit fees, no setup fees, and no contracts. The only costs are optional, usage-based fees: $2 per ACH rent payment, 2.99% for credit or debit card payments, and $30–$35 for tenant screening, typically paid by the applicant. Landlords can choose to cover payment fees themselves. Innago includes online rent collection with automatic late fees, tenant screening (credit, criminal, and eviction reports), customizable online rental applications, digital lease signing, and listing syndication to Realtor.com, Zumper, and RentalSource. Tenants can submit maintenance requests directly through Innago, and landlords can track and manage work orders in one place. Built-in messaging lets landlords and tenants communicate without relying on personal phone numbers or email. Innago also offers expense tracking and financial reports, a QuickBooks integration, Ledgre integration, renters insurance, and mobile apps for iOS and Android. Innago is a good fit for landlords moving off spreadsheets, paper checks, or payment apps like Venmo and Zelle, and for owners who want an all-in-one tool without the per-unit or monthly pricing common among other property management software.

Average Rating: 4.8/5.0

Total Reviews: 698

How Do G2 Users Rate Innago?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.0/10)
  • Digital Bulletin Board: 9.8/10 (Category avg: 7.7/10)
  • Member Profiles: 10.0/10 (Category avg: 8.2/10)
  • Property Management Tools - Community Association Management: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Innago?

  • Seller: Innago
  • Company Website:
  • Year Founded: 2017
  • HQ Location: 1216 Central Pkwy, Cincinnati, OH 45202
  • Twitter: @InnagoSoftware
    1,332 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Property Manager
  • Top Industries: Real Estate, Commercial Real Estate
  • Company Size: 97% Small, 0% Medium

What Do G2 Reviewers Say About Innago?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Innago, appreciating its intuitive dashboard and seamless property management features.
  • Users love the ease of use of Innago, praising its efficiency in managing leases and tenant communications.
  • Users value the ease of tenant management in Innago, ensuring smooth transactions and communication for both landlords and tenants.
  • Users value the excellent customer support from Innago, ensuring prompt assistance and clear guidance for all users.
  • Users commend Innago for its efficient rent collection process, simplifying management and enhancing landlord experiences.
Cons
  • Users find the missing features in Innago frustrating, especially with navigation and limited reporting capabilities.
  • Users report payment issues, including extra fees and confusion over processing, impacting the overall experience.
  • Users find the poor usability of Innago challenging, often feeling confused and lost while navigating the site.
  • Users find the difficult learning process challenging, especially when navigating initial setups and verification procedures.
  • Users point out the long payment processing times and limitations in lease customization affecting their overall satisfaction.

What Are Recent G2 Reviews of Innago?

What Are G2 Users Discussing About Innago?

Yardi Breeze

Streamline your property marketing, leasing, accounting and operations with Yardi Breeze. Your entire portfolio can be managed with one solution for residential, commercial, affordable housing, manufactured housing, condo/associations and self storage markets. ​ For enhanced capabilities, see Yardi Breeze Premier. Unlock automated invoice processing, job costing, custom reporting, menu-level security controls and more.

Average Rating: 4.1/5.0

Total Reviews: 371

How Do G2 Users Rate Yardi Breeze?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.0/10)
  • Digital Bulletin Board: 5.5/10 (Category avg: 7.7/10)
  • Member Profiles: 6.5/10 (Category avg: 8.2/10)
  • Property Management Tools - Community Association Management: 6.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Yardi Breeze?

  • Seller: Yardi
  • Company Website:
  • Year Founded: 1984
  • HQ Location: Santa Barbara, CA
  • Twitter: @Yardi
    10,781 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,068 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Property Manager, Controller
  • Top Industries: Real Estate, Commercial Real Estate
  • Company Size: 92% Small, 5% Medium

What Do G2 Reviewers Say About Yardi Breeze?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Yardi Breeze, finding it simple to manage property data and generate reports.
  • Users appreciate the ease of accessing and managing property data with Yardi Breeze, enhancing their property management experience.
  • Users praise the responsive customer support of Yardi Breeze, highlighting its prompt assistance and helpful chat feature.
  • Users love the navigation ease of Yardi Breeze, finding it intuitive and accessible from any device.
  • Users value the organized data management of Yardi Breeze, enhancing efficiency in property and tenant management.
Cons
  • Users find the missing features in Yardi Breeze, like tenant transfer and reporting, quite limiting and frustrating.
  • Users find the inadequate reporting and limited integration options frustrating, especially for complex analytics needs.
  • Users find Yardi Breeze's interface not user-friendly, as navigation can be complicated and tasks seem unnecessarily challenging.
  • Users struggle with poor usability in Yardi Breeze, finding tasks overly complex and navigation frustrating.
  • Users report poor customer support with Yardi Breeze, experiencing long wait times and unhelpful responses from the team.

What Are Recent G2 Reviews of Yardi Breeze?

What Are G2 Users Discussing About Yardi Breeze?

Enumerate

Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting tens of thousands communities across America.

Average Rating: 4.5/5.0

Total Reviews: 131

How Do G2 Users Rate Enumerate?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Digital Bulletin Board: 8.1/10 (Category avg: 7.7/10)
  • Member Profiles: 9.0/10 (Category avg: 8.2/10)
  • Property Management Tools - Community Association Management: 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Enumerate?

  • Seller: Enumerate
  • Company Website:
  • Year Founded: 1985
  • HQ Location: Clearwater, FL
  • Twitter: @goenumerate
    1,114 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    145 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Property Manager, Community Manager
  • Top Industries: Real Estate, Accounting
  • Company Size: 87% Small, 11% Medium

What Do G2 Reviewers Say About Enumerate?

AI-generated summary from verified user reviews

Pros
  • Users find Enumerate's ease of use exceptional, facilitating efficient management and community engagement effortlessly.
  • Users commend the excellent customer support from Enumerate, appreciating the responsive and helpful assistance provided.
  • Users value the customization options of Enumerate, enhancing ease of use while integrating with various systems.
  • Users find the navigation ease of Enumerate exceptional, appreciating its user-friendly interface for seamless management tasks.
  • Users find the global search functionality of Enumerate exceptional, enabling easy access to vital information and links.
Cons
  • Users experience poor customer support, often waiting days for assistance and facing challenges with basic functionalities.
  • Users struggle with poor reporting in Enumerate, leading to challenges in message revisions and email tracking.
  • Users find accounting complexity an issue with limited flexibility for edits and poor tracking/reporting capabilities.
  • Users face email management issues with limited tracking and slow support responses, complicating their overall experience.
  • Users find the limited features of Enumerate restrictive, wishing for more customization options to suit their needs.

What Are Recent G2 Reviews of Enumerate?

What Are G2 Users Discussing About Enumerate?

DoorLoop

DoorLoop is a property management software solution designed to assist mid-sized and large property managers in effectively managing their rental portfolios. This comprehensive platform streamlines various essential functions, including accounting, rent collection, maintenance management, and tenant communication, all within a single, user-friendly system. DoorLoop is particularly beneficial for property managers overseeing portfolios of 50 or more units, where enhancing operational efficiency, achieving financial transparency, and boosting team productivity are critical objectives. The software caters to property managers who are looking to minimize manual tasks and improve the accuracy of their reporting. By consolidating multiple fragmented tools and outdated legacy systems into one cohesive platform, DoorLoop enables users to operate more efficiently without the need to hire additional staff. This is especially advantageous for property management teams that are experiencing growth and require a robust solution to support their expanding operations. Key features of DoorLoop include online rent payment capabilities with automated reminders, which significantly enhance on-time collection rates. The accounting tools provided within the software allow for seamless bank reconciliation and real-time financial reporting, giving property managers a clear view of their financial health. Additionally, DoorLoop offers maintenance request tracking across various properties and units, ensuring that issues are addressed promptly and efficiently. Centralized communication tools facilitate interaction between tenants and property owners, fostering better relationships and improving overall satisfaction. One of the standout benefits of DoorLoop is its ability to reduce operational overhead by consolidating multiple systems into one. Users report an average time savings of 5.3 hours per week, allowing property managers to focus on strategic initiatives rather than getting bogged down in administrative tasks. This time efficiency is crucial for property managers who are scaling their operations, as it enables them to handle increased workloads without the necessity of expanding their team. DoorLoop is particularly well-suited for property managers transitioning from outdated software or disparate tools, as it provides a modern solution that enhances efficiency and supports ongoing portfolio growth. By leveraging the capabilities of DoorLoop, property managers can streamline their operations, improve their financial oversight, and ultimately deliver a better experience for both tenants and property owners.

Average Rating: 4.8/5.0

Total Reviews: 252

How Do G2 Users Rate DoorLoop?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Digital Bulletin Board: 8.5/10 (Category avg: 7.7/10)
  • Member Profiles: 8.3/10 (Category avg: 8.2/10)
  • Property Management Tools - Community Association Management: 9.0/10 (Category avg: 8.5/10)

Who Is the Company Behind DoorLoop?

  • Seller: DoorLoop
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Miami, Florida
  • Twitter: @doorloopapp
    677 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    242 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Property Manager, Owner
  • Top Industries: Real Estate, Commercial Real Estate
  • Company Size: 95% Small, 4% Medium

What Do G2 Reviewers Say About DoorLoop?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of DoorLoop, facilitating organized management of properties and tasks effortlessly.
  • Users love the user-friendly interface of DoorLoop, finding it intuitive for managing tenant needs effectively.
  • Users value the excellent customer support from DoorLoop, enhancing their property management experience significantly.
  • Users value the intuitive tenant management system in DoorLoop, appreciating its ease of navigation and effective features.
  • Users appreciate the efficiency of DoorLoop, which streamlines property management tasks and enhances organization significantly.
Cons
  • Users find the missing features in DoorLoop, such as limited commercial rental options, frustrating and lacking flexibility.
  • Users find the subscription costs too high, especially for smaller portfolios with less need for extensive features.
  • Users are concerned about the high fees associated with DoorLoop, affecting overall satisfaction with the service.
  • Users find the inadequate reporting of DoorLoop limits their ability to easily share essential information with property owners.
  • Users face payment issues with high fees and slow processing times, affecting their overall satisfaction with DoorLoop.

What Are Recent G2 Reviews of DoorLoop?

What Are G2 Users Discussing About DoorLoop?

Zego

Zego is a property management automation company that simplifies cumbersome yet critical workflows for managers and associations. Our modern platform accelerates NOI growth and mitigates risk, helping clients to scale resources, build trust, and make data-backed decisions. From payments and utility management to resident engagement, Zego’s automated workflows seamlessly integrate with leading property management systems giving users real-time and accurate information at their fingertips. The Zego platform consists of: Zego Pay: Collect rent and HOA dues with modern payment software that offers maximum payment flexibility. All payments are automatically digitized whether residents pay online, by check, or with cash. Zego Utility: Maximize recoupment with an automated and comprehensive multifamily and student housing utility management solution for property managers. Zego Mobile Doorman: Maximize recoupment with an automated and comprehensive multifamily and student housing utility management solution for property managers. Learn more about what makes Zego one of the best workflow automation platforms for property management at www.gozego.com.

Average Rating: 4.4/5.0

Total Reviews: 117

How Do G2 Users Rate Zego?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Digital Bulletin Board: 8.3/10 (Category avg: 7.7/10)
  • Member Profiles: 8.3/10 (Category avg: 8.2/10)
  • Property Management Tools - Community Association Management: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Zego?

  • Seller: Global Payments
  • Year Founded: 1967
  • HQ Location: Atlanta, US
  • Twitter: @GlobalPayInc
    6,042 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18,549 employees on LinkedIn®
  • Ownership: NYSE:GPN

Who Uses This Product?

  • Who Uses This: Property Manager, Assistant Property Manager
  • Top Industries: Real Estate, Accounting
  • Company Size: 70% Small, 24% Medium

What Do G2 Reviewers Say About Zego?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support of Zego, ensuring assistance is always available when needed.
  • Users value the ease of use of Zego, finding it simple for tenant communication and tracking utilities.
  • Users value the easy online payment options with Zego, streamlining transactions and enhancing tenant satisfaction.
  • Users value the time-saving payment management of Zego, which simplifies transactions for landlords and tenants alike.
  • Users value the time-saving features of Zego, significantly reducing effort in payment processing and account management.
Cons
  • Users face payment issues leading to confusion and delays in resolutions, impacting overall satisfaction with Zego.
  • Users experience slow communication with long response times, leading to confusion and frustration among residents.
  • Users find the limited customization options frustrating, especially for adding accounts and managing reminders in Zego.
  • Users find the lack of customizable reminder emails and autopay features frustrating, impacting tenant communication.
  • Users experience poor customer support with slow issue resolution, complicating their interactions with Zego's outdated interface.

What Are Recent G2 Reviews of Zego?

What Are G2 Users Discussing About Zego?

Smartwebs

Smartwebs is the all-in-one HOA management platform built for management companies and self-managed communities that want enterprise-grade power without enterprise complexity or cost. For more than 18 years, Smartwebs has been built exclusively for the HOA industry, not retrofitted from generic property management software. That focus shows in everything from how the accounting is structured to how the mobile app performs without a cell signal. One login. One seamlessly integrated platform. One incredible experience. From accounting automation and violations to homeowner portals, reservations, resale certificates, and branded community websites, Smartwebs connects everything managers, residents, boards, and partners need in a single platform designed specifically for the HOA industry. No patched-together tools, no disconnected systems, no hidden costs. Accounting at the core Accounting is not an add-on at Smartwebs. It is the foundation on which the entire platform is built. HOA teams can track budgets and reserves with confidence, manage assessment collections and payments, automate routine financial tasks, and generate board-ready financial reports on demand. Audit-friendly records and real-time financial visibility keep associations compliant, financially healthy, and positioned to make informed decisions at every board meeting. For management companies, that means less time reconciling and more time serving clients. Purpose-built for HOA operations Smartwebs supports the full range of tasks HOA managers and board members handle every day. Violation tracking and enforcement run automatically, with iOS and Android apps that work fully offline for field inspections, so documentation stays complete even without a cell signal. Architectural review management gives teams a structured way to track requests, communicate decisions, and maintain a clear approval record. Work order and maintenance management lets staff create, assign, and track tasks in real time, keeping properties well-maintained and vendors accountable. Every function connects back to accounting, so nothing operates in a silo. Communication and resident access Keeping residents informed and engaged is easier with Smartwebs. Mass communication tools allow management teams to send notices, reminders, and updates from a single centralized system, reaching homeowners via email, text, and voice. Secure homeowner portals give residents direct access to their account information, community documents, payment history, and service requests, reducing inbound calls and administrative overhead while improving the overall resident experience. Built for scale, designed for simplicity Smartwebs is built with a mobile-first, design-first approach that makes it intuitive for managers, board members, and residents alike, with no IT background required. Management companies use Smartwebs to grow their portfolios without growing their overhead. Self-managed associations use it to operate with the kind of structure and transparency that protects property values and builds trust with homeowners. And both benefit from transparent, accessible pricing that makes enterprise-grade tools available to communities of every size. Smartwebs is rated 4.6 on G2, 4.4 on Capterra, 4.5 on Google, and 4.4 on Software Advice by the managers, boards, and communities who use it every day. That is the Smartwebs Advantage.

Average Rating: 4.6/5.0

Total Reviews: 36

How Do G2 Users Rate Smartwebs?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Digital Bulletin Board: 7.0/10 (Category avg: 7.7/10)
  • Member Profiles: 7.4/10 (Category avg: 8.2/10)
  • Property Management Tools - Community Association Management: 8.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Smartwebs?

  • Seller: Smartwebs, Inc.
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Round Rock, US
  • Twitter: @SmartwebsINC
    335 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    39 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Real Estate, Management Consulting
  • Company Size: 47% Small, 47% Medium

What Do G2 Reviewers Say About Smartwebs?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use and intuitive design of Smartwebs, significantly enhancing workflow management and efficiency.
  • Users find Smartwebs to be a time-saving solution that streamlines processes and enhances operational efficiency.
  • Users find Smartwebs offers a surprisingly light learning curve, making it easy for all team members to adapt.
  • Users value the organization of tasks and processes in Smartwebs, enhancing team efficiency and workflow management.
  • Users appreciate the search functionality of Smartwebs, making it easy to stay organized and on top of tasks.
Cons
  • Users find the accounting complexity in Smartwebs challenging, with difficult navigation for invoices and homeowner statements.
  • Users find editing documents difficult, experiencing inconsistency that hampers organization and complicates management tasks.
  • Users find the invoice management inefficient, with unintuitive processes and excessive clicks leading to a cumbersome experience.
  • Users face navigation issues with Smartwebs, finding the system unintuitive and cumbersome for accounting and document management.

What Are Recent G2 Reviews of Smartwebs?

Flamingo Resident Engagement Platform

​From Greystar to AIMCO to ZRS, ​​Flamingo's All-In-One Platform is used in 400,000+ units to centralize resident engagement & consolidate tools​.​ For residents, Flamingo's Resident Engagement App means one app for everything they need - rent, maintenance, event RSVPs, rewards, access control, amenities, eBulletin, on-demand fitness, etc. ​ For staff, Flamingo means one platform to book events, survey residents, automate move-ins, monitor reputation, request reviews, communicate with residents, verify renter's insurance, etc. Flamingo also integrates with dozens of tools including Yardi, RealPage, & Entrata. ​

Average Rating: 4.8/5.0

Total Reviews: 50

How Do G2 Users Rate Flamingo Resident Engagement Platform?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Digital Bulletin Board: 8.2/10 (Category avg: 7.7/10)
  • Member Profiles: 8.2/10 (Category avg: 8.2/10)
  • Property Management Tools - Community Association Management: 7.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Flamingo Resident Engagement Platform?

Who Uses This Product?

  • Top Industries: Real Estate
  • Company Size: 68% Small, 24% Medium

What Do G2 Reviewers Say About Flamingo Resident Engagement Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of the Flamingo Resident Engagement Platform, finding it intuitive and user-friendly.
  • Users appreciate the intuitive interface of the Flamingo Resident Engagement Platform, making resident assistance seamless and efficient.
  • Users value the easy communication features of Flamingo, making resident interaction seamless and efficient.
  • Users praise the responsive customer support of Flamingo, enhancing their experience and resolving issues promptly.
  • Users appreciate the ease of access provided by Flamingo, as it simplifies finding essential information effortlessly.
Cons
  • Users note missing features like image dimension support and a delayed newsletter feature on the platform.
  • Users note a difficulty in editing images due to odd formatting and lack of dimension options.

What Are Recent G2 Reviews of Flamingo Resident Engagement Platform?

What Are G2 Users Discussing About Flamingo Resident Engagement Platform?

Neya Kumaresan
NK
Researched and written by Neya Kumaresan
Updated October 3, 2024

Community Association Management Topics

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Learn More About Community Association Management Software


What is Community Association Management Software?

Community association management software helps condominium, apartment, and residential community managers automate administrative tasks, address any tenant or building issues, and focus on fostering authentic relationships with and between residents. The software also enables property managers to communicate more effectively with board members. With community association management software, property and association managers can reduce the time and resources spent on everyday administrative and operational tasks so that they can focus on crafting and maintaining an ideal living community space. Community association management software is distinct from association management software, as the latter simplifies and streamlines the management of clubs, leagues, and other membership-based associations.

Key Benefits of Community Association Management Software

  • Streamlines, automates, and simplifies operational, administrative, and management workflows and functions
  • Consolidates all resident and property information into a centralized database
  • Provides residents and homeowners with an easy-to-use portal
  • Facilitates effective management of units, buildings, and properties

Why Use Community Association Management Software?

Community association managers grapple with a distinct set of challenges. Those challenges range from the management of properties and communication with both residents and board members to community and property maintenance and effective accounting management. The managers and board members must also address issues that crop up, like noncompliance, lease and architectural applications, and community security. With community association management software, association and property managers can create significant efficiencies in their workflows, reduce costs across the board, and improve the lives of their residents.

Community association management software also makes it possible to provide modern community features to residents. Everything else in the world has incorporated technological advancements, turning to mobile devices and other means of convenience—so should living communities, if only to get a leg up on their competition.

What are the Different Kinds of Community Association Management Software?

Not all living communities are equal, so community association management software should not be created equally. A condo or a co-op has different needs than an HOA (homeowners association), and managers are looking at different feature sets when comparing products. Superficially, the solutions may satisfy the same needs, but a community association management software tailored for condominiums or apartments must deal with the fact that not all tenants will own their units, unlike residents who are part of an HOA.

Homeowners Association (HOA) — Planned housing developments that are made up of single-family homes generally have an HOA in place. The homeowner of a single home owns the building, the land underneath the building, and the land around the building (e.g., a front or backyard). Multiple homeowners create a board of directors that has the responsibility of maintaining the community and determining any community fees and regulations. HOA software, then, goes beyond the all-in-one community management functionalities that are found in any community association management software. With HOA-tailored community association management software, the features that are most desired are a robust tenant contact database, a built-in financial management system, business intelligence and reporting, and regulation transparency.

Apartments and Condominiums — Residents who reside in an apartment or condo do not need to own their unit and generally can turn to property managers to step in to fix any maintenance issues. Those who own units within the apartment or condo become members of the building association, and must adhere to community rules and regulations. Condo and apartment building managers are drawn towards community association management software that can help property managers provide concierge services, manage the amenities of the apartment or condo, and optimize tasks like processing visitors and tracking packages.

Co-Op Buildings — No one who resides in a cooperative (co-op) building owns their unit. Owners of a co-op receive proprietary rights to occupy a specific unit with specific dimensions in the building. The co-op is run by a board of directors that manages the overall co-op, its amenities, and any occupancy agreements that all co-op tenants must abide by. One of the most desired features of co-op-tailored community association management software is a field service management feature, which helps the board hire and manage outside vendors to complete repair and other maintenance work. Significantly comprehensive tenant screening is also a necessary feature for co-ops, because co-op boards thoroughly vet potential new members, even more so than HOAs and condominiums.

Community Association Management Software Features

The features of community association management can run the gamut, including monitoring and tracking community violations, providing access to critical association information to the community board, and managing the outsourcing of maintenance services. Based on the type of living community you and the relevant board manages, they might not all be necessary. The following are standard features that can be found across the board in any version of community association management software:

Communication System — Communication with homeowners and residents can range from newsletters, building updates, notifications about community violations, to community discussion boards. All community association management solutions provide some sort of resident portal, board, or digital marketing integration. The granularity of the specific communication offerings and functionality depends on the vendor.

Maintenance Requests — Community boards exist to ensure that the living experiences of the residents are superb and consistent. A web portal or system to field, manage, and track maintenance service requests is necessary and will be used often. Keep an eye out for software that can coordinate the schedules and activities of any outsourced maintenance personnel, should you need it.

Financial Management — Billing, invoicing, and accounting functionality helps community associations reduce gaps, streamline workflows, and keep better track of business operations. Some community association management solutions simply offer integrations or partnerships with accounting services instead of providing built-in accounting functionalities.

Payment Technology — On the resident-facing side of financial management is rental payment technology and systems. At this point, it’s more unconventional for residents to physically drop off a rent check every month. Digital banking practices have made it almost expected for residents to be able to pay rent and utilities online. Beyond the convenience and security that rental payment systems provide to residents, built-in payment technology can also ensure that property managers and owners are paid faster and on time.

Security — Security within an apartment building, condo, co-op, or development is crucial. Residents will not continue to live in a community that doesn’t offer at least a bare minimum of security. Many community association management solutions provide visitor tracking functionality, which helps property and community managers keep track of their residents, the guests of their residents, and even the status of recurring services like package delivery.


Potential Issues with Community Association Management Software

The biggest hurdle when it comes to deploying and implementing a community association management software is whether to invest in a potentially bloated solution when something like QuickBooks suffices. While arguments abound about what automation can do to create efficiency, promote transparency, and optimize resident relationships, software developers and marketers need to be able to outweigh the benefits versus the drawbacks.