I’m the treasurer for a small HOA. Before I found PayHOA, I was handling all invoicing and receipts on my own. Every invoice had to be printed, stuffed into an envelope, and mailed one by one. Checks came to our post office box, and then I had to sort them, record the payments, and make deposits manually. On top of that, we didn’t have any way to process credit card payments.

Even though Tour HOA is small by some standards, the whole process was still very time-consuming and burdensome. PayHOA took over those tasks and also let us accept credit card payments, which many of our homeowners had been asking for. It was a real game changer for me. Review collected by and hosted on G2.com.

Since we are a small HOA there are many features of PayHOA that we don't use. Its primary purpose is processing all of our financial transactions. The only feature that I initially disliked has since been redesigned. That has to do with the initial creation of the chart of accounts, though you still have to go under the BUDGET menu option in order to set it up. Review collected by and hosted on G2.com.

Our very small HOA (only 34 homes) has really appreciated the affordable cost of this intuitive software. It was easy to onboard all residents, including seniors. The communication templates have been especially helpful, and the accounting program with AI integration makes bookkeeping a snap. We also love that all banking transactions upload and integrate seamlessly with the program. Sending notices to members used to be a real chore, but now it’s quick and easy—done in just a few clicks. Review collected by and hosted on G2.com.

When I enter checking account transactions for repeat vendors, it doesn’t remember the category, so I have to manually choose it every single time. I also have to pick the bank account from a dropdown each time, which is frustrating when I only have one bank account. It should simply default to the only account I have instead of making me select it repeatedly. Review collected by and hosted on G2.com.

I like the interface. Being able to click on an HOA resident and see all communication logs and payment status is extremely helpful. Members also seem to enjoy the ease of adding and updating payment methods. I'm happy with what we pay for the service monthly and we will continue to use it for years to come. Review collected by and hosted on G2.com.

From talking with some of our members, I’ve heard that a few people find it difficult to locate the log-out button each time they need to sign out. Review collected by and hosted on G2.com.

I love that PayHOA's services are extensive and their pricing is better than what we had before. The customer service is very helpful, quick to respond, and they never make me feel embarrassed for asking questions. Penny, the AI ChatBot, is surprisingly knowledgeable and can effectively apply fixes. I have no complaints as they always have an immediate fix when something isn’t clear to me. I like that help is readily available and that PayHOA doesn't slow my work down. I really appreciate the wide variety of reports available for my use, which are exactly what’s needed for our HOA Board meetings. PayHOA was easy to acclimate to, and if I had a suggestion, it would be to provide a complete How To book for new users. Review collected by and hosted on G2.com.

If I had one suggestion, it would be to have a complete How To book available for new users to print. That would be helpful and save time for the new users and for the PayHOA Customer Service team! Review collected by and hosted on G2.com.

I love the fact that I can do everything I need to do all in one place. I am able to look at our financials, violations, requests, homeowner information and communication and run every report I need. The performance of the software is great, the pricing is great and the support is well above average. The option to use AI to get questions answered right away is very helpful and well as the integrations within the program. I love how easy it is to navigate the program. Thank you! Review collected by and hosted on G2.com.

I would have to say that the inability to move from one violation to the other on one property is frustrating. You have to go back to the violations page instead of being able to navigate between multiple violations. It takes a lot more time to get this process done. Review collected by and hosted on G2.com.

Pay HOA is very user friendly and consolidates so many aspects of HOA management into one place. The price point makes the program accessible to smaller associations with less available funds opening up further management opportunities. Our owners appreciate the "Penny" AI tool that allows them to receive quick answers at all hours. Having the website platform available for each community is one of our favorite bonuses as it allows us to put all of our HOAs online. The document feature allows for seamless sharing of information and records to complete a transparent management tool. Review collected by and hosted on G2.com.

I would appreciate a function that allows me to print owner labels or invoices/ statements in a mailing (envelope) structure. We are currently having to type out label lists when we have a mailing that we want to send out ourselves. Due to the turn around time on mailing it does not fit many of our HOA pricing structures to utilize the mailing feature offered by Pay HOA. Review collected by and hosted on G2.com.

PayHOA has made managing our HOA significantly easier. As a volunteer treasurer with a full-time job, I really value having everything in one place—from dues and financial tracking to homeowner communication and document storage. It’s easy to use, saves time, and helps keep our association organized and running smoothly. Review collected by and hosted on G2.com.

There hasn’t been much to dislike. Like any software, there was a bit of a learning curve at first, but once everything was set up, it became very straightforward to use. Review collected by and hosted on G2.com.

I like that PayHOA is easy and intuitive to use, making it a one-stop shop for everything we need. I appreciate being able to link deposit transactions to units, upload documents, send messages, and do invoices all in one place. It has significantly cut down on manual processing and streamlined tasks, saving me time. It's also simple to share information with board members or volunteers, as I can easily change their permissions. Furthermore, it keeps everything well organized, which makes handoffs easy when there's turnover in the board or committee members. The initial setup was very easy, and switching from Quicken to PayHOA has brought us more features suitable for our association. Review collected by and hosted on G2.com.

Some features like the amenity request don't really translate to our small association. I also struggle with some of the budget and reports for the finances because we have other accounts that aren't linked, and I don't really know how to include them manually. Because of that, I can't use all of the report features for the finances and then I end up having to do some of that manually. Review collected by and hosted on G2.com.

I really appreciate how PayHOA gives me visibility into everything going on within our HOA. As a treasurer, it's awesome to have transactions, violations, homeowner and property information all in one place. It saves me a lot of time since I no longer need to go through multiple people or manage long email threads like I did with our previous management company. I can just use the dashboard and get the information I need in minutes. Having live transaction visibility is a huge plus; I can see directly what comes out of our account and act quickly if something's not approved by the board. I also love the ability to access direct and up-to-date information, which lets me confidently interact with homeowners. If any contact information is incorrect, I can directly fix it without relying on a third party. Plus, the initial setup was very easy, and the support during the transition was helpful, which made everything quite smooth. Review collected by and hosted on G2.com.

I find the voting experience to be quite basic. It's functional for getting homeowner vote tallies for amendments and other decisions, but it's rudimentary when it comes to filtering out invalid votes. For instance, if homeowners owe a balance at the time of voting closure, it's a very manual process to remove those votes. This feels like something the software should handle automatically rather than requiring us to manually adjust for it. Review collected by and hosted on G2.com.

Easy to use UI. Information is well arranged with key metrics available quickly.

Owner portal allows owners to see their account status, set up auto payments and submit requests or questions.

Broadcast feature keeps owners up to date on issues, reminders and notice of meetings.

The documents feature allows owners access to key HOA documents such as By-Laws, CC&Rs, Meeting minutes and Insurance documents.

Budgeting is simple and the graphics help show the status of expenses and revenues.

Reports are well formatted with many options to see exactly what is happening with finances.

Vendor reports help keep management aware of payables and also to generate 1099s as needed.

We use most all of the features in our self managed association and it makes management simple and efficient and greatly reduces the workload of the board and saves us a lot of money over a management company that scarcely attends to the needs of the association.

Add to that the support from PayHOA that is quick, and helpful and the decision to go with PayHOA makes itself. Review collected by and hosted on G2.com.

PayHOA is very fully featured. We do not use every feature that it offers but that is because of our particular needs. Review collected by and hosted on G2.com.