Best Community Association Management Software for Small Businesses

    Products classified in the overall Community Association Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Community Association Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Community Association Management category.

    In addition to qualifying for inclusion in the Community Association Management Software category, to qualify for inclusion in the Small Business Community Association Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.

    Top 4 Community Association Management Software for Small Businesses

    • AppFolio
    • TOPS [ONE]
    • Condo Control
    • Buildium

    Compare Small Business Community Association Management Software

    G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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    (187)4.6 out of 5
    Optimized for quick response
    Entry Level Price:$1.25 Per Unit

    AppFolio Property Manager offers an all-in-one solution with accounting, marketing, leasing, and management functionality for multifamily and single-family, commercial, student housing, community association, and mixed portfolio property managers. Our cloud-based property management software includes the ability to: - Provide instant access to reports and statements directly through an Owner Portal - Post vacancy ads to your website and hundreds of listing sites on the Internet with one click

    (63)4.5 out of 5
    Entry Level Price:.75 door

    [ONE] is an easy to use property management software that is trusted by thousands of property managers and accountants nationwide. Whether you manage a single community or an entire portfolio, you can do more with [ONE]. The powerful accounting features of [ONE] makes Account Payables and Receivables effortless and it is completely customizable. It also includes TOPS Pay which allows you to accept recurring payments safely and securely. Homeowners can also pay online thru our Owner Acces

    (41)4.9 out of 5
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    Entry Level Price:Starting at $50/Month

    Save Time & Money by automating property management with our leading easy-to-use and feature-rich web-based software. Features include; Accounting Integration, Online Payments, Announcements, Violation Tracking, Service Requests/Work Order, and More. Our web-based software is designed for HOA, Condos, and properties. A simple way to streamline your maintenance and operations for property managers, board members and residents.

    (112)4.4 out of 5
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    Buildium, a Real Page company, provides a cloud-based property management solution that makes it possible for managers of residential and association properties to take control of every aspect of their business, whether in the office or fully remote, including online rent and payments, vacancy management, maintenance cycles, and accounting. Buildium brings the full lead-to-lease cycle online, from syndicating vacancies to handling lease applications online, to handling tenant screening service

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    Check out the G2 Grid® for the top Community Association Management Software products. G2 scores products and sellers based on reviews gathered from our user community, as well as data aggregated from online sources and social networks. Together, these scores are mapped on our proprietary G2 Grid®, which you can use to compare products, streamline the buying process, and quickly identify the best products based on the experiences of your peers.
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    AppFolio
    Buildium
    TOPS [ONE]
    Condo Control
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    Learn More About Community Association Management Software

    What You Should Know About Community Association Management Software

    Community association management software helps condominium, apartment, and residential community managers automate administrative tasks, address any tenant or building issues, and focus on fostering authentic relationships with and between residents. The software also enables property managers to communicate more effectively with board members. With community association management software, property and association managers can reduce the time and resources spent on everyday administrative and operational tasks so that they can focus on crafting and maintaining an ideal living community space. Community association management software is distinct from association management software, as the latter simplifies and streamlines the management of clubs, leagues, and other membership-based associations.

    Key Benefits of Community Association Management Software

    • Streamlines, automates, and simplifies operational, administrative, and management workflows and functions
    • Consolidates all resident and property information into a centralized database
    • Provides residents and homeowners with an easy-to-use portal
    • Facilitates effective management of units, buildings, and properties

    Why Use Community Association Management Software?

    Community association managers grapple with a distinct set of challenges. Those challenges range from the management of properties and communication with both residents and board members to community and property maintenance and effective accounting management. The managers and board members must also address issues that crop up, like noncompliance, lease and architectural applications, and community security. With community association management software, association and property managers can create significant efficiencies in their workflows, reduce costs across the board, and improve the lives of their residents.

    Community association management software also makes it possible to provide modern community features to residents. Everything else in the world has incorporated technological advancements, turning to mobile devices and other means of convenience—so should living communities, if only to get a leg up on their competition.

    Kinds of Community Association Management Software

    Not all living communities are equal, so community association management software should not be created equally. A condo or a co-op has different needs than an HOA (homeowners association), and managers are looking at different feature sets when comparing products. Superficially, the solutions may satisfy the same needs, but a community association management software tailored for condominiums or apartments must deal with the fact that not all tenants will own their units, unlike residents who are part of an HOA.

    Homeowners Association (HOA) — Planned housing developments that are made up of single-family homes generally have an HOA in place. The homeowner of a single home owns the building, the land underneath the building, and the land around the building (e.g., a front or backyard). Multiple homeowners create a board of directors that has the responsibility of maintaining the community and determining any community fees and regulations. HOA software, then, goes beyond the all-in-one community management functionalities that are found in any community association management software. With HOA-tailored community association management software, the features that are most desired are a robust tenant contact database, a built-in financial management system, business intelligence and reporting, and regulation transparency.

    Apartments and Condominiums — Residents who reside in an apartment or condo do not need to own their unit and generally can turn to property managers to step in to fix any maintenance issues. Those who own units within the apartment or condo become members of the building association, and must adhere to community rules and regulations. Condo and apartment building managers are drawn towards community association management software that can help property managers provide concierge services, manage the amenities of the apartment or condo, and optimize tasks like processing visitors and tracking packages.

    Co-Op Buildings — No one who resides in a cooperative (co-op) building owns their unit. Owners of a co-op receive proprietary rights to occupy a specific unit with specific dimensions in the building. The co-op is run by a board of directors that manages the overall co-op, its amenities, and any occupancy agreements that all co-op tenants must abide by. One of the most desired features of co-op-tailored community association management software is a field service management feature, which helps the board hire and manage outside vendors to complete repair and other maintenance work. Significantly comprehensive tenant screening is also a necessary feature for co-ops, because co-op boards thoroughly vet potential new members, even more so than HOAs and condominiums.

    Community Association Management Software Features

    The features of community association management can run the gamut, including monitoring and tracking community violations, providing access to critical association information to the community board, and managing the outsourcing of maintenance services. Based on the type of living community you and the relevant board manages, they might not all be necessary. The following are standard features that can be found across the board in any version of community association management software:

    Communication System — Communication with homeowners and residents can range from newsletters, building updates, notifications about community violations, to community discussion boards. All community association management solutions provide some sort of resident portal, board, or digital marketing integration. The granularity of the specific communication offerings and functionality depends on the vendor.

    Maintenance Requests — Community boards exist to ensure that the living experiences of the residents are superb and consistent. A web portal or system to field, manage, and track maintenance service requests is necessary and will be used often. Keep an eye out for software that can coordinate the schedules and activities of any outsourced maintenance personnel, should you need it.

    Financial Management — Billing, invoicing, and accounting functionality helps community associations reduce gaps, streamline workflows, and keep better track of business operations. Some community association management solutions simply offer integrations or partnerships with accounting services instead of providing built-in accounting functionalities.

    Payment Technology — On the resident-facing side of financial management is rental payment technology and systems. At this point, it’s more unconventional for residents to physically drop off a rent check every month. Digital banking practices have made it almost expected for residents to be able to pay rent and utilities online. Beyond the convenience and security that rental payment systems provide to residents, built-in payment technology can also ensure that property managers and owners are paid faster and on time.

    Security — Security within an apartment building, condo, co-op, or development is crucial. Residents will not continue to live in a community that doesn’t offer at least a bare minimum of security. Many community association management solutions provide visitor tracking functionality, which helps property and community managers keep track of their residents, the guests of their residents, and even the status of recurring services like package delivery.

    Potential Issues with Community Association Management Software

    The biggest hurdle when it comes to deploying and implementing a community association management software is whether to invest in a potentially bloated solution when something like QuickBooks suffices. While arguments abound about what automation can do to create efficiency, promote transparency, and optimize resident relationships, software developers and marketers need to be able to outweigh the benefits versus the drawbacks.