# Magna5 Reviews **Vendor:** Magna5 **Category:** [Managed IT Services Providers](https://www.g2.com/categories/managed-it-services) **Average Rating:** 4.6/5.0 **Total Reviews:** 66 ## About Magna5 Magna5 is a comprehensive managed IT and cybersecurity solution provider designed to assist businesses in safeguarding their digital assets and optimizing their IT operations. Headquartered in Pittsburgh, Pennsylvania, Magna5 specializes in delivering tailored IT solutions that encompass cybersecurity, cloud services, consulting, and compliance. With a strong emphasis on leveraging advanced technology and a skilled workforce, Magna5 aims to meet the diverse needs of organizations across various sectors. Magna5 serves businesses of all size that need reliable IT support and security measures. With regional offices strategically located in near cities including Boston, New York City, Pittsburgh, Philadelphia, Charlottesville, Charlotte, Atlanta, Birmingham, Mobile, and Phoenix, Magna5 ensures clients receive localized support while benefiting from a nationwide network of expertise. This approach allows Magna5 to address challenges and provide customized solutions that align with each client’s operational requirements. Key features of Magna5's offerings include 24/7/365 network monitoring and security operations, which are crucial for maintaining system uptime and protecting against a wide range of cyber threats, including ransomware and other vulnerabilities. By functioning as an extension of a client's IT team, Magna5 employs a multilayered security strategy that not only detects threats but also proactively mitigates risks. The company adheres to stringent compliance standards, including SOC-2, HIPAA, and PCI-DSS, and CMMC Level 2, ensuring clients can trust in the security and reliability of their IT infrastructure. Magna5's commitment to excellence is reflected in its recognition by various national and industry publications. The company has been honored as a Top Workplace, indicating a strong workplace culture fostered by employee feedback. Additionally, its inclusion in the CRN MSP 500 and Channel Futures MSP 501 lists showcases its dedication to delivering high-quality managed services. The recognition from Inc 5000 for consecutive years highlights Magna5's growth among private companies, further emphasizing its capability to provide exceptional value to clients through innovative IT solutions. For businesses seeking to enhance their IT security and operational efficiency, Magna5 offers a full portfolio of services designed to address their individual needs. With a focus on client-centric solutions and a proven track record of success, Magna5 stands out as a trusted partner in the realm of managed IT and cybersecurity services. ## Magna5 Pros & Cons **What users like:** - Users value Magna5's **exceptional problem resolution** , ensuring swift responses and proactive solutions for seamless IT security management. (2 reviews) - Users value the **24/7 availability** of Magna5, ensuring continuous protection against cyber threats and peace of mind. (1 reviews) - Users commend the **excellent customer support** of Magna5, noting quick issue resolution and proactive solutions. (1 reviews) - Users commend the **proactive customer service** of Magna5, quickly resolving issues and enhancing business solutions. (1 reviews) - Users value the **exceptional cyber security services** of Magna5, ensuring peace of mind with continuous monitoring and support. (1 reviews) - Reliability (1 reviews) - Response Time (1 reviews) - Security (1 reviews) **What users dislike:** - Users experience **time zone issues** with Magna5, hindering timely support and responsiveness for their needs. (1 reviews) ## Magna5 Reviews ### 1. Stellar Cybersecurity with Unmatched Support **Rating:** 5.0/5.0 stars **Reviewed by:** manjusha l. | Sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Magna5?** I have great appreciation for Magna5's exceptional cyber security services, which provide me with peace of mind by securing our organization's sensitive data from cyber-attacks, particularly during non-working hours. The real-time threat detection capability stands out as particularly valuable to me, as it ensures our designs are protected from cyber threats around the clock. Magna5's end-to-end protection and continuous monitoring during the night make them a trusted IT partner. Additionally, I value the support from the US-based SOC help desk, which is immensely helpful in resolving any threats I encounter swiftly and efficiently. Knowing that data breaches are detected timely allows me to rest easy, knowing our critical information is safe. My confidence in their ability to safeguard our company's assets 24/7 is further solidified by their desire to provide uninterrupted firewall and intrusion prevention systems. Overall, Magna5's comprehensive approach and reliable support have greatly contributed to our security efforts. **What do you dislike about Magna5?** I would like to have a help desk from India to better address time zone and regional needs. Additionally, I would appreciate receiving an emailed response for every cyber threat along with an alarm notification. **What problems is Magna5 solving and how is that benefiting you?** I use Magna5 to secure our data from cyber-attacks with real-time threat detection, safeguarding our designs and providing peace of mind. Their end-to-end protection during non-working hours and US-based SOC help desk are invaluable. ### 2. Excellent Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Stewart S. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Magna5?** Excellent customer service, and quickly solve any issues we may have. They are proactive on provide better solutions for our business. **What do you dislike about Magna5?** Nothing. They have been awesome while we have used their service. **What problems is Magna5 solving and how is that benefiting you?** We recently switched to Magna5 from another MSP, and we haven't regret it for one second. We were constantly having issues with our previous provider being able to answer basic questions. Solving issues turned into days instead of minutes it's hours. Magna5 surpassed them in no time. **Official Response from Rebecca Gammon:** > Stewart, we're so happy to hear about your positive experience with our team at Magna5. Delivering responsive, proactive service is a top priority for us, and it's great to know we're hitting the mark for you. Switching providers is a big decision, and we love hearing that Magna5 has met your expectations with faster, more reliable support. If there’s anything else we can do to enhance your experience, please let us know! ### 3. Came to the rescue **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Magna5?** I like the depth of knowledge about the products we have them assist in supporting. **What do you dislike about Magna5?** Honestly, there really aren't any downsides to using Magna5. I didn't care for some of the contract language. **Recommendations to others considering Magna5:** Talk to them about possibilities. What your needs are and pricing. **What problems is Magna5 solving and how is that benefiting you?** Our biggest issue is lack of qualified help. We can only do so much with available personnel. **Official Response from Rebecca Gammon:** > Thank you so much for taking the time to share your positive experience with Magna5. We are thrilled to hear that our knowledge and support have been beneficial to your operations. ### 4. The Charlotte Magna5 (fromerly Stablenet) out-performs and delivers the best services and solutions. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff C. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Magna5?** The knowledge of their technicians, responsiveness, advice and proposed solutions have always been "spot-on". Whether it be their managed services, monitoring, troubleshooting, configuration, procurement, licensing, etc., our dealings have been great experiences. **What do you dislike about Magna5?** Initially, we were a bit skeptical that Stablenet was merging with Magna5; however, after initial discussions with the Magna5 CEO and our experiences since the merger, we discovered this was unfounded. **Recommendations to others considering Magna5:** Anyone considering a local MSP in the Charlotte metro area should reach out to Magna5. They will find they are great and offer super services at fair prices. **What problems is Magna5 solving and how is that benefiting you?** This team re-architected our entire infrastructure, helped us change ISPs, moved us from MPLS to SD-WAN and designed and implemented a new active directory for our enterprise. All of this was done in record time. Since then, they have helped us implement a DR site, configure replication and failover, and documented everything along the way. We have since implemented backup cellular failover solutions with their assistance and are wrapping up a centralized managed WiFi solution. **Official Response from Ryan Burns:** > Thank you for sharing your initial skepticism about the acquisition. We understand that concern and made a deliberate decision to keep the Stablenet team in place to ensure continuity of service. Thank you for trusting the process, sticking with Magna5, and we hope to continue earning your trust and business. ### 5. Magna5 Backup service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Magna5?** The backup team at Magna5 is always quick to repond and very knowldegeable of our setup and requirements. **What do you dislike about Magna5?** No significant downsides to using Magna5. All of the team memebrs I work with a re accessible, knowadgeable and easy to get along with. **Recommendations to others considering Magna5:** Make sure to use ther resources (people and systems). Taking advantage of everything they have to offer makes a big difference and makes any follow-up reporting easy. **What problems is Magna5 solving and how is that benefiting you?** Among other things, Magna5 currently manages the daily backups of our production systems including OS and database backups. They provide detailed results daily and are there to support us in the event of issues with any ascpet of our daily backups. ### 6. Change your mind about Managed Service Providers **Rating:** 5.0/5.0 stars **Reviewed by:** Ross C. | Director of a Information Technolo, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Magna5?** A shaded generality is thrown around the IT community when it comes to MSP's - and Magna 5 breaks that stereotype with aplomb. Solid and reliable account manager, impressive tier 3 systems support, and a tier 1 unit that I honestly have no inhibition to send my staff to for support. **What do you dislike about Magna5?** I don't have much if any negative feedback to provide. **What problems is Magna5 solving and how is that benefiting you?** Magna5 performed a tenant migration for our company when we separated from a sister entity. Our circumstances required an incredibly demanding timeline that Magna5 succeeded in achieving. ### 7. Exceptional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2020 **Describe the project or task Magna5 helped with:** They manage our network and our network security **What do you like best about Magna5?** Their consistently exceptional performance and attention to detail. They are also a great resource for helping me research and decide on our next strategic network move will be. **What do you dislike about Magna5?** Pretty much nothing. Due to our ongoing open communication, anytime I have had an issue it was resolved quickly and completely. **Recommendations to others considering Magna5:** I give them the highest recommendation since they have earned it. **What problems is Magna5 solving and how is that benefiting you?** Networking and security. We do not have to staff a network person or security expert **Official Response from Ryan Burns:** > We appreciate you taking the time to write a great review for us. Our unwavering commitment is to ensure your network is always up and running and protected from cyber threats. We’re glad to be a part of your team. ### 8. Magna5 Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Magna5?** Very responsive and are sure to meet the requirements of my project or resolve my issue to my expectations. **What do you dislike about Magna5?** Planning seems to be lacking. Need more clarity around the scope of the project. **Recommendations to others considering Magna5:** Great company manager your DR and XDR solutions. **What problems is Magna5 solving and how is that benefiting you?** DR, XDR, and system engineering. ### 9. 24/7 Access Matters **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **Describe the project or task Magna5 helped with:** Cyber Security Attack Help Desk Software license renewal network monitoring **What do you like best about Magna5?** 24/7 access to support resources when a problem occurs, because most issues occur outside of normal business hours. **What do you dislike about Magna5?** The an astonishing amount of emails and messages to try to sift through once a request is made. Long bossy surveys like this one that take too much time and are so persnickety you spend more time trying to submit successfully than reviewing. **Recommendations to others considering Magna5:** Try Magna5 services a step at a time to be sure you know what youare really getting. **What problems is Magna5 solving and how is that benefiting you?** I am spending less time on some of the more complex IT tasks and have more confidence that we will stay functioning ### 10. 3rd Party IT support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Magna5?** Thier helpdesk process is easy to use, and staff are knowledgeable. Magna5 does a great job of explaining technical processes/environments to non technical users. **What do you dislike about Magna5?** I would like to see more recommendations from their team on new tech or solutions that would help our evironment be more efficient. My company uses Microsoft 365. I would like to see a specialist on their staff that could help us understand and get the full benefits of the 365 suite. **Recommendations to others considering Magna5:** I know enough about IT to get me in trouble. I can handle a lot of day to day issues but Magna5 has been a huge help when I am busy with other duties or I get in over my head. We have monthly meetings that give us an opportunity to discuss any ongoing issues and presents a time for my company to request any information from them. I also have the ability to pick up the phone and call the Director of Partnerships and Cliet Sucess. This employee has always been very responsive and a huge asset when we are in a pinch or need information. Aside from the typical day to day functions of a 3rd party IT company, which Magna5 has been great at, I feel their biggest strength is the ability to communicate effectivly with cutomers that are not IT professionals. **What problems is Magna5 solving and how is that benefiting you?** Magna5 supports our company by supplementing our staff with daily IT needs, managing our Microsoft 365 account, and providing solutions to our IT goals. **Official Response from Ryan Burns:** > Thank you for sharing your feedback re: the need for our team to make more recommendations on Microsoft 365. I'm sure our Sales Engineering team would be able to do that and I've shared your feedback with them. I would agree that it is our role to ensure you get the most value from your 365 implementation and I hope we can improve on that. ### 11. Overall good experience with Magna5 **Rating:** 4.0/5.0 stars **Reviewed by:** Lori R. | Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Magna5?** I love the support portal. I can look at all my outstanding tickets and update or close them when a problem has been resolved. Very easy to use. **What do you dislike about Magna5?** Sometimes being in a different time zone with techs. Getting our tickets scheduled with the correct time. **Recommendations to others considering Magna5:** Set up a call and have your questions ready. They will answer those questions in that call or get back to you with those answers. Set up was pretty seamless. **What problems is Magna5 solving and how is that benefiting you?** We had some significant issues with our previous IT company. Magna5 worked patiently with us to resolve those issues and was able to set a call weekly to review problems and come up with solutions. **Official Response from Ryan Burns:** > Thank you for sharing your experience. I'm glad you found the transition from your previous provider to Magna5 to be a good business decision. And thanks for the feedback on the support portal. Providing real-time status updates, access to tickets, and ease-of-use were driving forces behind our implementation of the support portal. Happy to hear it is performing as intended. ### 12. Good Service and Value **Rating:** 5.0/5.0 stars **Reviewed by:** Garreth C. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Magna5?** They are quick to respond to queries, they provide good service for the money; they are easy to work with. **What do you dislike about Magna5?** Nothing. At this time we've had no issues. **Recommendations to others considering Magna5:** They are a good vendor to use; haven't had any issues and the service has been good. **What problems is Magna5 solving and how is that benefiting you?** They provide external and internal pen-testing services. ### 13. Came in on short notice and helped get control of system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Magna5?** Our on site representative has become part of our team and has become "one of us"; staff is very comfortable going to him with issues. **What do you dislike about Magna5?** Cost seems a bit steep, but so far we have gotten value for our dollar. **Recommendations to others considering Magna5:** look at other options before you contact Magna 5 so you will be confident when you decide to work with them; we are extremely pleased with our choice. **What problems is Magna5 solving and how is that benefiting you?** Cyber security cloud storage, on site management of issues, help line. **Official Response from Ryan Burns:** > Thank you for sharing your feedback, and we are really happy to hear that our on-site rep has become a team member for you. And your recommendation to talk with other Managed IT Services providers - as well as Magna5 - is fair: You need to be confident in your decision and doing your due diligence is part of the process in finding the right MSP. I'm glad we stacked up favorably to the other MSP's you spoke with. ### 14. Excellent solutions, service & support **Rating:** 4.5/5.0 stars **Reviewed by:** Susan V. | Senior Business Solutions Analyst & Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **Describe the project or task Magna5 helped with:** We have utilized Magna5 for several years for: server and environment builds, hosting & monitoring, hosting our Office 365 environment, providing/configuring additional security services like MFA and Microsoft Defender and supplemental helpdesk support. **What do you like best about Magna5?** Their knowledge, professionalism and collaborative approach help us find solutions that work for our business. **What do you dislike about Magna5?** Have not had a reason to dislike anything about them so far. **What problems is Magna5 solving and how is that benefiting you?** Augmenting our IT environment and services with hosted solutions & support. We have been able to utilize applications with a very small in-house IT (1 person) department because Magna5 acts as our outsourced IT. We can take advantage of technologies that would be too costly to pursue and maintain on our own. ### 15. Good people, average service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **Describe the project or task Magna5 helped with:** Our MSP. Internet service, desktop security, Active Directory management, file storage and backup. Our most recent major project was upgrading our server licenses and moving to a different storage and backup configuration. **What do you like best about Magna5?** Support is fairly responsive. Likeable staff. They have some people who are excellent at their jobs - diagnose problems quickly, provide an accurate solution. When we find those people, we do our best to get direct access to them because they are reliable. **What do you dislike about Magna5?** Don't really look out for us. I have to prompt them for service. We have had software or services that expired before we got notification. I have found multiple missing patches where their patching service failed and no one seemed to notice ... or care. They appear to have a lot of inexperienced first-level support staff. We have had many occasions where we have to them what to fix ... then battle with them to not waste 45 minutes following a troubleshooting script instead of listening to us. **Recommendations to others considering Magna5:** I seem to run into 2 different types of MSPs -- those who partner with you and those who do for you. I think Magna5 prefers to be a "do for you" organization by taking all administration and configuration off your hands. If that is what you're looking for, they will do fine. If you are inclined toward wanting to keep your hand in some of the administration, they will do that -- but I'm not sure it makes them happy. :-) They are more of a break-fix operation than a strategic partner. They don't engage with me about ways to do things better - unless they have a product they are selling. **What problems is Magna5 solving and how is that benefiting you?** They seem to have a good security service, which is important to us. The recent security upgrade seems to be solid and covers a lot more than it used to cover. With the Covid pandemic and the resulting move of many staff to working at home, we have been working with them to figure out a better configuration for our services that serves people who are working at home. ### 16. Outstanding Customer Service with All products I currently use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **Describe the project or task Magna5 helped with:** Initially we put in Managed routers and switches with redundant Internet lines. We then Began using managed server backups with CommVault. We then moved to sentinelOne Cybersecurity Monitoring. we are now in the process of moving our servers to the Magna5 cloud **What do you like best about Magna5?** Outstanding Helpdesk knowledge and their ability to round up technicians to resolve an issue if there is one. **What do you dislike about Magna5?** There is not much I dislike. Magna5 is extreamly responsive to our needs **Recommendations to others considering Magna5:** I Highly recommend Magna5 for ANy of the services that I am currently using. I can not comment on Magna5's other services but I am sure they are as professional as the ones I am using **What problems is Magna5 solving and how is that benefiting you?** We have 12 year old servers that are beginning to be an obvious issue. Worked with Magna5 and are in the middle of resolving the issue by moving the servers to their cloud with state of the art servers. ### 17. Switching to Magna5 **Rating:** 5.0/5.0 stars **Reviewed by:** Eric S. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **Describe the project or task Magna5 helped with:** Switching to a new IT service provider **What do you like best about Magna5?** Response times, thoroughness and completeness in responses, detailed information that they gather and share for reporting, assistance with understanding a problem before providing the solution. **What do you dislike about Magna5?** Like any large company, there is bureaucracy. It can be both good and bad. In most cases, it has been good, but occasionally it slows a response time on getting proper approval. **What problems is Magna5 solving and how is that benefiting you?** Quicker responses and solutions when employees are having problems with their computers or our network. They provide better updates and have better technology for tracking tickets than our previous IT provider. ### 18. Awesome Company **Rating:** 5.0/5.0 stars **Reviewed by:** Russ F. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **Describe the project or task Magna5 helped with:** This company has been our network monitoring and help desk company for almost 10 years. **What do you like best about Magna5?** The knowledge they have as a group is a huge asset to finding solutions to issues. **What do you dislike about Magna5?** Since they have become bigger the personalized service isn't always there. **Recommendations to others considering Magna5:** For the cost and the amount of services they offer, Magna5 is the best in the business. **What problems is Magna5 solving and how is that benefiting you?** Two domain migrations over the years. Two different upgrades of servers. Many other little issues they have assisted with. ### 19. Magna5 is one source for all your IT needs **Rating:** 4.5/5.0 stars **Reviewed by:** Wendy S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **Describe the project or task Magna5 helped with:** Prior to me having this position, Magna5 helped with moving our physical servers off site and monitors all of them. **What do you like best about Magna5?** That I typically get the same several employees to help so I get to know them better. **What do you dislike about Magna5?** Sometimes, when there is an urgent need, they may be working on it but we don't get communication stating the progress of resolving the issue. **What problems is Magna5 solving and how is that benefiting you?** We are currently working on having better security. ### 20. Magna 5 has been very responsive to our needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **Describe the project or task Magna5 helped with:** We have had to decommission a handful of computers in the last few weeks. Magna was there to help get my employees back up and running again on their new machines. **What do you like best about Magna5?** They are very thourough and always make sure you have been taken care of. **What do you dislike about Magna5?** Not always but sometimes the response time is more then I would like **What problems is Magna5 solving and how is that benefiting you?** Working with them on getting MultiFactor authentication instituted more commonly in our office. The benefit is making our business more secure. ### 21. The majority of the techs are awesome and we love DaShawn and Ken B! **Rating:** 4.0/5.0 stars **Reviewed by:** Teri H. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **Describe the project or task Magna5 helped with:** They house our accounting software and support us now that we all work from home as well. Most of the time the response time is fast and the issue is resolved in a very timely manner. **What do you like best about Magna5?** When we have a tough request from one of our clients and Magna 5 makes it happen. It makes our clients happy and makes us all look good! **What do you dislike about Magna5?** No knowing how to fix our check printing **What problems is Magna5 solving and how is that benefiting you?** Allowing the tax accountants we work with the ability to view multiple accounts with out losing the integrity of all RDP users. **Official Response from Ryan Burns:** > Thanks for taking the time to provide feedback. DaShawn and Ken will love to see this response! ### 22. Great company for managed services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2021 **Describe the project or task Magna5 helped with:** We have used Magna5 to help with several projects, both in the past and currently. On an ongoing basis, we are using them for after hours helpdesk support to supplement our small IT team. We are also using Magna5 to manage our file server backups using Commvault On a one-off basis, we are using Magna5 to help us refresh our VMWare and storage environments. This includes replacing ESXi Hosts servers that are being used for storage. During this project, we will also have Magna5 upgrade our VMware environment to the newest version and ensure everything is communicating and operating correctly. Additionally, we use Magan5 for vulnerability scanning and penetration testing. We have vulnerability scans performed quarterly and have penetration tests performed annually. **What do you like best about Magna5?** The project staff is very knowledgeable and are very accommodating with installs and maintenance windows They have several resources that can help during the project and will work with us to ensure we have what we need in order to be successful with the project deployments. The project managers are very knowledgeable with products they are using, and they allow us to learn as we go so we can support the products after installs are completed. Having Magna5 manage our file server backups also takes a lot of work off our small IT staff's hands. They do a great job of sending daily reports of backup statuses and will work with us if any files need restored, or if there are issues with the backups. **What do you dislike about Magna5?** The after hours support is sometimes slow. On occasion, we have users that call in and leave a message and don't receive return calls for a long period of time. They also sometimes do not forward ticket information to the appropriate IT staff if a situation needs to be escalated. This results in a delay for our end users getting their issues addressed and fixed so they can get back to work. **Recommendations to others considering Magna5:** I would highly recommend Magna 5 for any infrastructure projects that are needed. They are very reliable and I feel confident in recommending them. They offer a ton of different services and have provided us with great service for those that we have used. **What problems is Magna5 solving and how is that benefiting you?** We are a small IT team and having Magna5 available to us helps with larger projects that we don't have the manpower or knowledge base for. This frees us up to perform daily tasks and keeps us available to our end users during those large projects. The after hours support helps free up our IT staff on nights and weekends to enjoy their lives and not need to always be near a phone or computer in the event an issue arises. ### 23. Current client of Magna5 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2020 **Describe the project or task Magna5 helped with:** Our company has contracted Magna5 to host our database. **What do you like best about Magna5?** Customer Service attentiveness has been excellent. **What do you dislike about Magna5?** We have not come across anything that we dislike. **What problems is Magna5 solving and how is that benefiting you?** The benefits are far better than our previous provider including the most important, security. ### 24. Using Magna5's IT service for offices in US **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2021 **Describe the project or task Magna5 helped with:** Magna5 supported us in 3 offices in the US for installing working stations, fixing cables and more. The service was on time, with the expected results. **What do you like best about Magna5?** The transparecy of the availability, times and support abilities. **What do you dislike about Magna5?** Nothing. It was all good and we fill we got a good service. **What problems is Magna5 solving and how is that benefiting you?** Im solving a company issue where users dont have IT support on-site around the world. ### 25. Very easy to work with for security reviews. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2021 **Describe the project or task Magna5 helped with:** I have requested that Magna5 perform a security assessment and vulnerability scan of our internal and external network. Initial conversations were very good and informative. We worked with them to get everything scheduled and are now waiting on results. **What do you like best about Magna5?** Ease of conversation and technical expertise **What do you dislike about Magna5?** Was delayed in scheduling without being communicated to about initially. **What problems is Magna5 solving and how is that benefiting you?** Security assessment of our network. ### 26. Magna5 is one of my most trusted vendor. This is only area of my business I can't control. **Rating:** 5.0/5.0 stars **Reviewed by:** Sue S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **Describe the project or task Magna5 helped with:** When I first came to Magna5, I was using a vendor that didn't know how to service my company. It was so frustrating and probably the most stressful time for me in my business. Justin and DaShawn stepped in and took over my account. I would be shaking when I opened my door in the morning to my office worried about the IT situation. It is the only part of my business I don't know how to fix. DaShawn and his team fixed all my issues and gave me confidence in my technology. My business is financial and I rely heavily on my technology. It has to work and we can't afford to be down. They walk me through my systems and are my partners as the business and our needs have grown. We are very dependent on our technology so we need to have immediate response when we have any issues. They step in and handle things when they aren't running as they should. Most of the time it is software or internet issues - they are there for us 24/7. **What do you like best about Magna5?** I don't worry about my technology - I am so confident it will run smoothly and if something breaks they will fix it. We work with difficult software and they take care of our issues. They fix our issues and assist in giving us suggestions on new technology to make us most efficient and secure. Security is very important to us and having everything monitored and updated is a great benefit. **What do you dislike about Magna5?** Sometimes it may take some time to get someone from the help desk to answer. This was especially difficult during COVID. **What problems is Magna5 solving and how is that benefiting you?** I have outstanding, current technology that I don't need to worry about - that is the best benefit a business owner can have. We do outsourced bookkeeping and our clients rely on us to manage their back office. That is what we do with Magna5 for our technology. I don't have to worry about servers, licenses, or security. I am confident my staff will have what they need to do their jobs to service our clients because it is in their hands. I don't shake or have anxiety over my IT anymore. **Official Response from Ryan Burns:** > Sue - We appreciate you taking the time to write a great review for us. As a financial business helping customers manage their back office operations, we know how important it is for you to have reliable IT performance and uptime. We are glad to do the heavy lifting of monitoring and managing your network so you can focus on business priorities. ### 27. Magna5's Telephony Solutions Have Helped us During the Pandemic **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler C. | Chief Revenue Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2021 **Describe the project or task Magna5 helped with:** We have used Magna5's VOIP solutions for distributed workers and our offices for the past few years. The security and convenience of the platform have been key for us, but during the pandemic became all the more important. Rather than our staff having to share mobile or home phone numbers, we were able to move staff to remote working and still maintain the same accessibility at their office numbers with Magna5's software-based solution in cases where reps did not have Magna5's hardware in their home offices or did not bring them home from the office when the 2020 lockdown went into effect. Our ability to be reached by customers and communicate on projects was seamless. **What do you like best about Magna5?** The intuitive nature of the VOIP solutions, and the consistent up-time, especially versus other VOIP solutions I have used in the past. Too many VOIP solutions are not much more than "here's a number and a clunky app to use it" - the Magna5 solution goes much further, with configurable options allowing users to interact with the platform securely via many channels. **What do you dislike about Magna5?** As a VOIP solution you are somewhat hindered by whatever bandwidth limitations you may have at your home office, but Magna5 has overcome that with mobile access and other options to allow workers to adapt to their environment but still carry their office number with them. **What problems is Magna5 solving and how is that benefiting you?** Consistent ability to reach our colleagues, and have our customers engage with us without having to gather new contact details. Too often, we can't reach out customers at the phone numbers we're used to using, whereas our clients are able to directly engage with us without missing a beat or having to waste time emailing and scheduling virtual meetings just to reach their contact. **Official Response from Ryan Burns:** > Tyler - Anywhere, anytime accessibility from remote locations is key to improving customer experiences. We’re glad to provide a solution that helps you engage directly with colleagues and customers regardless of location. Thank you for sharing so much about your use case of remote workers and how we helped. I'm sure the support and engineering team will love to see this feedback. ### 28. Magna 5 Review - Weight Loss Direct / NutriMost Doctors **Rating:** 5.0/5.0 stars **Reviewed by:** Keith M. | Director of Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **Describe the project or task Magna5 helped with:** We have engaged Magna 5 for a myriad of projects. I completely trust their engineers with the security and maintenance of my company's network infrastructure. They manage our licenses for our appliances, patch our servers and perform on-site maintenance when needed. I have worked with their team over the past 5 years and couldn't perform our functions without them. **What do you like best about Magna5?** Jeff Jablonski is amazing and a fantastic partner. There is never, NEVER! a time where I need something taken care of and Jeff hasn't delivered. He sends me multiple communications and articles as touch bases and is just the best vendor representative I have worked with in my career. I like the responsiveness of their team, when we have issues their engineers are spot on and easy to wok with. When we had a switch issue, when it could not be resolved remotely, they dispatched an engineer to be onsite to fix the issue. He spent 8 hours fixing everything and making sure we were taken care of. **What do you dislike about Magna5?** Nothing really. They seem to have all of their items lined up from my POV **Recommendations to others considering Magna5:** I would recommend Magna5 and especially Jeff and his team to people that do not have a robust SOC and NOC. They are a fantastic addition to the company and seriously take it upon themselves to really know and understand your business. It is one less issue as a CTO that I have to concern myself with. I really appreciate their customer service and their work ethic. **What problems is Magna5 solving and how is that benefiting you?** Currently I have reached out to Jeff and team to work with me on patching our network appliances and servers as we head into 2021. Prior to that last month, I worked with Jeff and team to repurchase our Meraki licenses. We have lots of work in the future. The benefits that we receive is that I do not have to have an on-site, on-payroll network engineering team along with the benefits of the work that they perform. **Official Response from Ryan Burns:** > Agreed: Jeff is The Man! Thanks for sharing your experience with the engineering team too. They thrive on helping customers like you with their security and network infrastructure challenges. We’re always available to help with any of your IT needs. ### 29. Long time partner **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew K. | Advisory Client Executive, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2021 **Describe the project or task Magna5 helped with:** \ We have done multiple hardware monitoring projects. Magna5 readily worked with us at CAI customers to do monitoring of customer infrastructure. This infrastructure was combines of both virtual machines and the hardware. We also had Magna5 monitor the customer infrastructure and network. They have assisted us in developing backup and recovery plans along with providing the infrastructure help desk for a customer. **What do you like best about Magna5?** Excellent technical staff that is easy to work with. The technical staff readily went above and beyond to meet the needs of the customer. The architects stepped in when needed for more complex issues and got them resolved in a quick manner. The help desk staff were very qualified and held many different certifications. They answered the phones with professionalism and subject matter expertise. They quickly resolved the problems with limited escalation due to the level of skills that these people possessed. **What do you dislike about Magna5?** I have not had a negative experience working with Magna5. **Recommendations to others considering Magna5:** I would highly recommend Magna5 for infrastructure monitoring and help desk services. They have quality personnel that carry multiple certifications and their level 2 and level 3 personnel readily provided excellent recommendations to improve the environment and services being delivered. **What problems is Magna5 solving and how is that benefiting you?** Infrastructure monitoring is the service that we have used them for multiple times. We always received quality service at a good price point. **Official Response from Ryan Burns:** > Centralized network monitoring let’s understand what’s happening on your network and allows us to quickly respond to your issues in a timely manner. Our help desk team thrives on helping customers solve their problems. I really appreciate you taking time to write this up. Very thorough and the recommendation is really nice! ### 30. Consistent, high-quality service that is bar none **Rating:** 5.0/5.0 stars **Reviewed by:** Levi T. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2021 **Describe the project or task Magna5 helped with:** Being a small technology department, we regularly utilize Magna5 for our more technical projects that often deal with our network configuration and firewalls. We have utilized Magna5's expertise through VOIP phone system rollouts, network infrastructure upgrades, and multiple firewall deployments. **What do you like best about Magna5?** When you speak with Magna5, you quite often speak to the same person every time. Over the course of your relationship with Magna5, you really start to feel like the company knows your infrastructure well and has your best interests at heart. There is never a doubt in your mind over whether they can assist you with the task at hand, nor do you ever question whether they have given you the best recommendations for your problem. Every team member is calm, knowledgeable, and friendly. The technicians always go above in beyond in providing their service and answering any questions you have along the way. They always give us personal, hands-on attention that is impossible with bigger companies. **What do you dislike about Magna5?** I can't recall a single instance where I felt like I was let down or my needs weren't being served by anyone at Magna5. The team members are always quick to respond, are all very knowledgeable, and all are excellent at what they do. **What problems is Magna5 solving and how is that benefiting you?** The problems we bring to Magna5 are often deeply technical and quite often deal with networking issues. Our most recent project with Magna5 was a firewall upgrade. They helped us identify a product that best met our needs and then configured that firewall ahead of time for us. When it came time to deploy the new firewalls, the deployment was seamless and we had no issues. Magna5 has an extraordinary in-house talent that has always been capable of handling all of the technology needs we have ever had. That is one huge benefit of working with Magna5 and why we have continued to use them despite other companies constantly trying to offer us their competing services. **Official Response from Ryan Burns:** > Wow, what a positive experience and such a welcome review. Thank you so much for taking time to provide feedback and I can only hope we continue to live up to your expectations. ### 31. Solid team, very responsive, very polite, work outside normal hours as well, just as a company needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2021 **Describe the project or task Magna5 helped with:** Email migrations, cyber security, licensing **What do you like best about Magna5?** The responsiveness of the team, it's necessary to have a team respond quickly **What do you dislike about Magna5?** Need to gain a little more knowledge of their systems they use **Recommendations to others considering Magna5:** If you like a responsive company, this is it. **What problems is Magna5 solving and how is that benefiting you?** Company migrations and monitoring systems ### 32. Highly Recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **Describe the project or task Magna5 helped with:** Multiple projects including Exchange upgrade, deployment of MS365, and network troubleshooting and resolution. **What do you like best about Magna5?** Technical resources are knowledgeable, responsive, and flexible in scheduling the work to be accomplished. They insure that the task is completed AND that there is a knowledge transfer to my staff, so we better understand the solution and any resolutions. Their billing practices are also very responsible and transparent, so there is little question about the amount of time spent to complete specific tasks. My team, who is working in tandem with the Magna5 technical resource, is always left with a positive sense of the relationship and the work completed, which is extremely important to me. **What do you dislike about Magna5?** Honestly, I have nothing to respond with here. **What problems is Magna5 solving and how is that benefiting you?** As mentioned above, we are leveraging their knowledge and experience to assist with key initiatives and to help increase our understanding of the technologies at the same time. They have been educators for my team and, after every engagement, we are more informed and in a better position to support the technology without additional assistance. **Official Response from Ryan Burns:** > We are glad to be an extension of your IT staff to help you plan and implement upgrades and simplify deployments like MS365. That kind of partnership is built on trust and I'm very glad we've earned that. Thank you for the positive endorsement. ### 33. Magna5 has a wide variety of flexible cloud solutions that has helped our business scale effectively **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **Describe the project or task Magna5 helped with:** Magna5 is our ISP, and helped us design, implement, configure, and maintain our office network. Through Magna5 we were able to bundle our hardware, license, and support costs to scale smoothly from a cost and technology standpoint. When the time came for us to launch a formal customer service call center, Magna5 helps us choose an implement an enterprise quality Call Center as a Service (CCaS) solution with per-seat licensing that again allowed smooth cost and service quality scaling. **What do you like best about Magna5?** Magna5 is responsive and creative in helping us scope, purchase, implement and support solutions to fit our growing business needs. **What do you dislike about Magna5?** Early on there was some turnover in customer representatives. This hasn't been a problem in the last year though. **Recommendations to others considering Magna5:** Magna5 has a team of solutions experts, so it's best to lay out the whole use case and let them be creative in proposing solutions. Don't just buy one service at a time. **What problems is Magna5 solving and how is that benefiting you?** Magna5 has designed and implemented our Cisco based office network and security. We've also benefitted from Magna5's CCaS service partners. **Official Response from Ryan Burns:** > Our goal is to design and implement a network solution that addresses your specific challenges. And our CCaaS solution supporting remote and multi-agent locations is top notch … an important asset in engaging with your customers in delivering meaningful relationships and resolving customer issues. Thanks for the feedback too on how you experienced our CSR changes. Glad to hear that it has stabilized. ### 34. Help Desk **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2021 **Describe the project or task Magna5 helped with:** Magna5 acted as a technology help desk to supplement MPC IT and provided system support services. **What do you like best about Magna5?** Magna5 has more experience and a larger pool of knowledge to draw on for issues that may arise in the system. **What do you dislike about Magna5?** Most people didn't seem interested in using the IT help desk system. Opening a ticket and eventually hearing back from someone is more complicated than just calling or emailing staff in the building. While this may help track time and expenses I think it ultimately comes at the cost of productivity of those using the system. Even with short help desk wait times it still adds an extra layer of bureaucracy for what may amount to a simple problem to solve. I also suspect it deters less tech-savvy people from reaching out for help in the first place, preventing them from learning how to fix these type of issues and spend more time getting work done. Ultimately I think sys admin tasks are suitable for subcontracting but general IT issues are best solved by a dedicated team member in the building. This may come at a cost but ultimately benefits everyone, including IT staff who would otherwise be replaced by a subcontractor, while more experienced subcontractors can focus on system security and network monitoring/maintenance rather than petty IT issues. **Recommendations to others considering Magna5:** Weigh the pros and cons of outsourcing all of your IT services and how it may effect different members of your team. Find the balance that serves your company best. **What problems is Magna5 solving and how is that benefiting you?** Our IT department has shrunk from 3 people to 1. **Official Response from Ryan Burns:** > It sounds like your experience is related to our new ticketing and support routing system. It was designed to simplify ways to get help - voice, chat, email tickets, self support portal - but that may not be the case in your situation. Your feedback is fair and I'm very glad you shared it with us. I'll surface your comments to our support team and I hope we can reflect on your experiences as we optimize our help desk systems. If you have any additional comments, I'm happy to hear them. Reference this review and drop me a note at info@magna5global.com. ### 35. Great support and always there when we need them. They watch out for our systems. **Rating:** 5.0/5.0 stars **Reviewed by:** Brad L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2020 **Describe the project or task Magna5 helped with:** Magna5 hosts and monitors our server environment and backups. We are alerted every time there is an issue with a servers or our network. They assist and see the issue to completion every time. If a backup fails they look into the issue and report what needs to be done to resolve the failed backup. **What do you like best about Magna5?** I like knowing they are watching when I cannot monitor my environment. Like have a 24/7 administrator sitting in my server room. **What do you dislike about Magna5?** I have not found anything that I do not like yet. We have used them for two years so far and we are pleased with their service. **Recommendations to others considering Magna5:** They provide excellent server and always available for a phone call if anything is in question. **What problems is Magna5 solving and how is that benefiting you?** We are monitoring the server and network for issues 24/7. This allows us to find issues before they are reported to us. This is extremely helpful during off hours since we know there is a problem before the users do. Most cases the issue is fixed far sooner. **Official Response from Ryan Burns:** > Brad - We got your back, even if we're not sitting in your server room 24/7, I'm glad that it seems like we are. Our unwavering commitment is to ensure your network is always up and running with reliable backup in the event of a disaster. ### 36. IT Support **Rating:** 5.0/5.0 stars **Reviewed by:** Greg R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2021 **Describe the project or task Magna5 helped with:** Lost printer communication with our workstations. Intermittent issue that seems to come and go. **What do you like best about Magna5?** The IT team did not quit trying to resolve the issue. They got our Point Of Sale company involved also to resolve the issues. **What do you dislike about Magna5?** The only thing that I would like to see is a follow up call so we know if the issues are resolved or if they are still working on it. **What problems is Magna5 solving and how is that benefiting you?** I don't have to spend time trying to figure out what is wrong with our equipment , internet provider , wiring , phone system etc. I don't know anything about computers and networking. **Official Response from Ryan Burns:** > Thank you for taking the time to provide your review. Your feedback on follow-up is fair, and I'll share it with the support team. Otherwise, really glad to hear about the 5-star experience. No matter how complex an issue maybe, our talented engineers thrive on diving into problems and resolving issues (we just need to tighten-up the follow-up though, so thank you again for that insight). ### 37. Magna5 Review **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron C. | Operations/IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **Describe the project or task Magna5 helped with:** Magna5 has been our telecommunications company for many many years now. They always available to help rectify any situation and their teams are always professional. **What do you like best about Magna5?** One complete bill for internet and telephone. **What do you dislike about Magna5?** When there are problems with 3rd party vendors, trying to get information about trouble tickets can be challenging, not Magn5's fault, but, they should work on their vendor relationships. **Recommendations to others considering Magna5:** Their Account Representatives have always been just a phone call away and willing to help with any project or concerns. **What problems is Magna5 solving and how is that benefiting you?** Combined bills for all our locations was a major help with keeping track of our spending. **Official Response from Ryan Burns:** > I know the whole team also values our long-time relationship as well. We’re glad to help your company keep track of expenses with our streamlined bills combining internet and telephone usage of all locations on one invoice. And thank you for the fair feedback on trouble tickets. I've shared the comment with our support teams for visibility. ### 38. Magna5 is a viable IT solution **Rating:** 4.0/5.0 stars **Reviewed by:** Matt C. | Camp Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **Describe the project or task Magna5 helped with:** They are the company we use for all IT solutions. They have helped with printer issues, email setup, accessing licenses, and monitoring. **What do you like best about Magna5?** Working with Michaela to figure out our printer issue. She was patient and able to stay on the line until the issue was resolved, which was nearly an hour. **What do you dislike about Magna5?** Sometimes we have difficulty getting follow-ups on our issues. **Recommendations to others considering Magna5:** Follow up and make sure to ask precise questions. **What problems is Magna5 solving and how is that benefiting you?** Magna5 is our IT solution. They are our go-to for all things IT, including monitoring, email, storage, license, and trouble-shooting. **Official Response from Ryan Burns:** > Matt - I appreciate you taking the time to write a great review for us, and thanks for the Michaela shout-out! I know how important it is to have one trusted partner to be there when you need them. No matter how complex an issue maybe, our talented engineers thrive on diving into problems and resolving issues to get you up and running as quickly as possible. We’re here for you 24/7/365. ### 39. Magna5 has been a great partner to extend our team and keep our IT assets safe and secure. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2020 **Describe the project or task Magna5 helped with:** Magna5 provides managed services for network monitoring & configuration, server monitoring and patch management. They also provide DR services to give us the benefit of geo-diversity in the event of a disaster. **What do you like best about Magna5?** The ease of doing business with them at a fair price. Their team members are very knowledgeable and professional at every level. When they make mistakes they take full accountability and correct the issue and put controls in place to ensure it is not repeated. They are a true trusted partner. **What do you dislike about Magna5?** They only focus on Infrastructure related solutions and managed services. It would be interesting to see if they expanded into full application support and development what they could offer. **Recommendations to others considering Magna5:** When comparing to other MSP's make sure you are comparing the full solution. I found that there were hidden costs in lower quotes for services. When compared apples to apples Magna5 was the winner. They don't hide fees or try to over sell you on services. **What problems is Magna5 solving and how is that benefiting you?** We have a very limited size IT team. Magna5 gives us the benefit of a large team with out the high costs. They provide excellent help desk support and have really impressed our end users with their knowledge and responsiveness. Leveraging their people people gives us the ability to scale without extra cost and administrative overhead. In addition they free up my senior administrators to focus on the strategic projects and not get bogged down with the tactical day to day requests. **Official Response from Ryan Burns:** > We appreciate you taking the time to write a great review for us. Our unwavering commitment is to ensure your network is always up and running and protected from cyber threats. We’re glad to be a part of your team watching your network for reliable uptime and performance. ### 40. Solid Long Term Partner In Non Profit Space **Rating:** 4.5/5.0 stars **Reviewed by:** Eli H. | VP of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2021 **Describe the project or task Magna5 helped with:** Magna 5 provides Tier 1 end user support for a worldwide organization comprised of 700 end users in every time zone. They remediate tier one issues and refer Tier 2, and Tier 3 to organization IT staff. **What do you like best about Magna5?** Very responsive, competitive rates, strong alignment to mission. **What do you dislike about Magna5?** I would like to have more frequent updates on their portfolio of offerings. **Recommendations to others considering Magna5:** Reliable partner for IT infrastruture. **What problems is Magna5 solving and how is that benefiting you?** Maintaining high responsiveness to Tier 1 ticket closure. Benefits include maintaining high Service Level Agreement and customer satisfaction scores. **Official Response from Ryan Burns:** > Speaking for the team, we have truly enjoyed our long-term relationship as well. Our end-user engineering support is top notch. They thrive on getting to the root cause of issues and resolving them quickly and I'm glad to hear you've had a positive experience. ### 41. Once Skeptical **Rating:** 5.0/5.0 stars **Reviewed by:** Russ K. | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2020 **Describe the project or task Magna5 helped with:** Front Line Helpdesk Services, Teams creations, End user password/account resets and troubleshooting, printer problems, software installs. **What do you like best about Magna5?** Having a team of dedicated analysts that can handle the quick fixes which allows us to concentrate on more value added business initiatives. **What do you dislike about Magna5?** I feel like we had spoiled our userbase on the timeliness of responses and how quickly we can sometimes resolve issues. This is normal though that someone that hasn't worked in our environment for 5+ years obviously wouldn't have the same skillsets and knowledge. This creates a bit of tension with our internal customers as we try to push them to use Magna5 and not contacting us directly. **Recommendations to others considering Magna5:** pull the trigger! Make sure you have good documentation **What problems is Magna5 solving and how is that benefiting you?** Time and costs savings **Official Response from Ryan Burns:** > You were skeptical once, huh? ;) So glad to see that it turned around. We know how important it is to get answers fast when issues arise. Our IT help desk is happy to assist you in any way. ### 42. Magna5 Magnificent **Rating:** 5.0/5.0 stars **Reviewed by:** Paul H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2020 **Describe the project or task Magna5 helped with:** Magna5 is part of our cybersecurity team, they are the monitoring leg of our 3-legged approach to keeping our small company safe. **What do you like best about Magna5?** Magna5 has been a seamless addition to the team. They identified the services that we needed to close the loop with the other 2 companies we employ. **What do you dislike about Magna5?** Really hasn’t been anything to dislike, they do what they do and have been very good at it. **Recommendations to others considering Magna5:** As with any vendor, carefully review your needs and how their services fulfill your needs. **What problems is Magna5 solving and how is that benefiting you?** As I noted earlier, Magna5 fills the monitoring portion of our cybersecurity plan with 24/7 oversight of our small group of consultants who work mainly from home and on the road. **Official Response from Ryan Burns:** > I'm so glad we could provide the protection you need when your employees are working remote. But no matter where your employees are located, we are happy to ensure their network and devices are safe and protected. We are glad to be a part of your magnificent team. ### 43. Magna5 Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2020 **Describe the project or task Magna5 helped with:** Magna5 is responsible for our phone systems and networking infastructure. It is really easy to manage, and the tech support is great. The offer many features that are very useful. **What do you like best about Magna5?** I like how easy it is to manage all the phone in one set place. It is extremely user friendly and has a lot of features that can be utilized. When an individual marks their phone as do not disturb, the administrator can automatically turn this feature off. This is great. **What do you dislike about Magna5?** The voicemail function with the pin number can be a hassle it requires 8 number digit which is difficult to remember. It can sometimes be a bit of a pain. **What problems is Magna5 solving and how is that benefiting you?** We have always had internet connection issues and since using Magna5 we are not experiencing as many outages and issues. Our connectivity has definitely gotten better. Their tech support is also extremely helpful and easy to contact. They get back to you in a timely fashion. **Official Response from Ryan Burns:** > We know how important it is to have reliable voice services to serve your constituencies, and we also agree that managing them all in one place is optimal. So glad we could help you get there. ### 44. Great Customer Service and Always there for our team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2020 **Describe the project or task Magna5 helped with:** The Magna5 team Helps our Sales users with setting up their equipment and other various projects that come along. Including O365 Migration. There were sever thousand users that needed help with our O365 migration they were quick to come up with a solution to help us out! **What do you like best about Magna5?** Their 24/7 tech support is always available. They always answer the phone we a user calls. they also have support through email witch is beneficial for our remote users. when we have little to no time they are willing to work with us to help our users out with whatever problems (IT related) the may have. When we need to a specific time frame with a project they always have enough staff to help with our issues. **What do you dislike about Magna5?** Sometimes we have to follow up more than once on an issue that was already discussed. Other than that they have been a good asset to our company and we value their help **Recommendations to others considering Magna5:** IF your Looking for a company to help with your Technical needs Magna5 is the place to go to. they provide 24/7 support and other services to help wit all of your IT needs. Magna5 offers many different services for all of your technical needs including support, infrastructure, and networking. They are willing to work with you on all IT needs that require a quick response time. **What problems is Magna5 solving and how is that benefiting you?** User end Setup and Support. We realized when we have a major Project that requires our team to reach out to several hundred people, Magna5 is willing to help. They have also assisted with other roll-outs including O365 migration and PC deployments. **Official Response from Ryan Burns:** > Thank you so much for such a solid endorsement. Could ask for more and I'm so glad you're seeing great results. We are happy to take the pressure off your IT team in overseeing large-scale PC and Microsoft 365 rollouts. ### 45. Comprehensive Managed IT Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Ben K. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2021 **Describe the project or task Magna5 helped with:** We utilize Magna5 for network services across all our offices. **What do you like best about Magna5?** Their cloud network solution has made managing our networks a breeze while adding security and layers of protection. **What do you dislike about Magna5?** I have no complaints at this time. The current offerings have met our needs. **What problems is Magna5 solving and how is that benefiting you?** We successfully transitioned our office network environments to a more secure cloud manageable Meraki systems. **Official Response from Ryan Burns:** > We know full visibility into your network can make a huge difference in early-warning detection of network issues and security threats. We’re glad the transition to a secure cloud network has made managing your network a breeze. Thank you for taking the time to provide a positive endorsement. ### 46. Magna5 is an extremely professional and knowledgeable team. **Rating:** 4.5/5.0 stars **Reviewed by:** Kyler W. | Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2020 **Describe the project or task Magna5 helped with:** I was faced with a hosted email platform that had consistent issues and intermittent downtime. They helped me migrate from an outdated email solution over to Microsoft 365 with an improved spam filter while maintaining our current domain. **What do you like best about Magna5?** Their engineers have the expertise and skills needed along with a fast response time. **What do you dislike about Magna5?** I cannot think of any downsides at this time. **What problems is Magna5 solving and how is that benefiting you?** By switching to Microsoft 365, we have drastically decreased email downtime, along with increasing email security. If I ever have any issues with Microsoft 365 products, I can leverage Magna5's support team for fast assistance. **Official Response from Ryan Burns:** > Our engineers are amazing, aren't they? Now if we could only get 10 more just like them. So glad you've had a good experience. We are glad your employees are enjoying improved collaboration and document sharing with your Office 365. ### 47. Storm king school **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2021 **Describe the project or task Magna5 helped with:** Upgraded our data line which required many changes to our network and communications systems. **What do you like best about Magna5?** The fact that they were willing to work evenings and weekends to get the job done, with minimal disruption to our business. **What do you dislike about Magna5?** No downsides to note at all. Everything went exactly as planned. **Recommendations to others considering Magna5:** Compare proposals and quotes with other companies offering similar services. **What problems is Magna5 solving and how is that benefiting you?** We have had assistance with monitoring network intrusions. Also, the upgraded data line came in cheaper than we were paying before. **Official Response from Ryan Burns:** > Modernizing can make a huge difference in improving efficiencies and driving down costs. We’re glad the updated data line and monitoring services are improving operations. Thank you for the positive feedback. ### 48. Magna 5 Helpdesk Support **Rating:** 4.5/5.0 stars **Reviewed by:** Mark O. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2020 **Describe the project or task Magna5 helped with:** Magna 5 has become our de facto help desk provider. They cover initial help desk contact and all off-hours requests. **What do you like best about Magna5?** They are very easy to work with and customize their service. **What do you dislike about Magna5?** We had to reduce reliance on them because we were racking up too many hours. This was largely our employees fault as they would request help with activities that might take hours. We got Magna5 to eschew these long-running help requests. **Recommendations to others considering Magna5:** If using their helpdesk support, ensure you have guidelines to limit hours expended by your employees. **What problems is Magna5 solving and how is that benefiting you?** 24/7 help desk coverage. This allows infrastructure team members to attend to other tasks. **Official Response from Ryan Burns:** > We appreciate you taking the time to write a great review for us. When issues arise, our help desk enjoys springing into action to resolve your issues. We’re here to help you 24/7 for expert IT support. ### 49. Trustworthy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2020 **Describe the project or task Magna5 helped with:** They installed and manage our servers in the data center **What do you like best about Magna5?** In general the service that they provide is outstanding. Because of their integrity we are very comfortable trusting them with managing our data. **What do you dislike about Magna5?** Sometimes they are difficult to communicate with by phone, but the web portal is helpful **Recommendations to others considering Magna5:** Most of this server and network environment stuff that we are using is beyond our ability. Having a partner you could trust to manage that for us has proven to be very beneficial. Knowing that they are there and "have our backs" makes me comfortable. Because I know that if I break something or have a problem then can fix it. **What problems is Magna5 solving and how is that benefiting you?** We just upgraded all the servers, we still have one more to do. We have also switched to Office365 and are in the process of turning on MFA. **Official Response from Ryan Burns:** > We appreciate you taking the time to write a great review for us. With new servers and shift to Office 365, you will see a noticeable difference in network efficiencies and employee collaboration. We’re glad to be a part of your team watching your network for reliable uptime and performance. And thank you for your observation about the portal. We're constantly trying to enhance our intake process and welcome feedback. ### 50. Reliable, proactive service **Rating:** 4.5/5.0 stars **Reviewed by:** Ed W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2020 **Describe the project or task Magna5 helped with:** Secure cloud backups of key servers. **What do you like best about Magna5?** Regular monitoring and communication when issues occur. Reliable restores. Help with disaster recovery testing. **What do you dislike about Magna5?** We haven't experienced any downsides to utilizing Magna5 as our backup provider. **Recommendations to others considering Magna5:** Recognize that their implementation team will be there for you as you establish service. Don't hesitate to reach out to technical support. **What problems is Magna5 solving and how is that benefiting you?** We needed a secure cloud backup solution and Magna5 has provided that. We also needed to run disaster recovery testing and they were able to accommodate our needs effectively. **Official Response from Ryan Burns:** > Ed - So glad to hear you're doing disaster recovery *testing.* Hope it never gets put into action, but if (when?) it does, we are here to help you bounce back with minimum business disruption. We are glad to be part of your team. ## Magna5 Discussions - [How do you use Magna5?](https://www.g2.com/discussions/how-do-you-use-magna5) - [What is the use of Magna5?](https://www.g2.com/discussions/what-is-the-use-of-magna5) - [Who owns magna 5?](https://www.g2.com/discussions/who-owns-magna-5) - [What does Magna5 do?](https://www.g2.com/discussions/what-does-magna5-do) - [View Magna5 pricing details and edition comparison](https://www.g2.com/products/magna5/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+01%3A52%3A54+-0500&secure%5Bsession_id%5D=dea41217-426e-499c-999a-25ab0f1eafc6&secure%5Btoken%5D=076b2c017d83d6860484688cf9aca17c8a477f0bba2b549af983e2ae2c471599&format=llm_user) ## Magna5 Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Magna5 Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews) - [Cortavo](https://www.g2.com/products/cortavo/reviews) - 4.7/5.0 (57 reviews) - [Navisite Services](https://www.g2.com/products/navisite-services/reviews) - 4.6/5.0 (34 reviews)