Like everyone else, my first thought when writing this review was to talk about how well CINC works in terms of information management and its interface with the website for homeowners and Board Members, and how easy it makes accounting tasks. But I think an overlooked value is that this software is so intuitive that most new team members can navigate it without help on their first day and are capable of working independently the first week. Very little time is needed to train new hires on how to use CINC, which is a great asset when you are busy getting them up to speed for their position. Review collected by and hosted on G2.com.

The only downside is that they are so innovative it is hard to keep up with all of the amazing changes and upgrades. There are hiccups when making big changes. Review collected by and hosted on G2.com.

The team. I think the support behind the system is incredibly valuable and makes it worth the upgrade. The push for better systems, integrated experiences, and dedication to new technology is impressive and exciting. Review collected by and hosted on G2.com.

I wouldn't say this is a big problem for me, but sometimes there are quite a few buttons to click. Contacts and consent isn't as intuitive as I'd love for it to be, but I'm not worried about it because I know that Cinc is constantly working to improve and I would take a few months of extra buttons than years of excel sheets and catalogs of different data bases. Review collected by and hosted on G2.com.

I like the efficiency of having one platform to login and view my accounts. I like the accounting services a lot because they are so responsive and they really go above and beyond to assist even when it’s not in their wheelhouse. They will still try to advise or send you to the right people. The implementation team did a lot of work to get me up and running which I was very impressed. My account manager is simply wonderful to work with and so responsive. My salesperson still reaches out to check in from time to time and that speaks volumes. Review collected by and hosted on G2.com.

Webaxus is rough and violations and arc process is way more complicated then it needs to be. Review collected by and hosted on G2.com.

That the management/admin side of CINC ties with the owner portal, so the data can go back and forth easily and there’s easy visibility. The ability for owners to add comments on work orders and violations is also a great plus. Review collected by and hosted on G2.com.

The violations module is not intuitive and the most challenging part and one of the most needed part of CINC for managers. The set up and operational use is very challenging to train and for managers to retain the steps on. Also the inability for owners to select their communication preferences on the owner portal is still an issue. This is well known from our company to the CINC Team but it’s still three plus years and still not done. Review collected by and hosted on G2.com.

Being able to store all homeowner data in one place along with all transactions and historical data. Being able to access it remotely from any device is definitely a help. Review collected by and hosted on G2.com.

There seems to be a lot of features that could be improved such as needing to attach a file to a homeowners account requires too many steps. Many of these items could be simplified in development. Review collected by and hosted on G2.com.

I have been using CINC for six years now and my favorite thing is the people. However, the innovation, listening to what clients want and need and then actually delivering it is amazing. I’m thrilled to be on this journey of growth and improvement. Review collected by and hosted on G2.com.

I don’t dislike anything but I do see room for improvement in bulk violation capability and APIs that facilitate more integration to minimize the need for human touch and error. Review collected by and hosted on G2.com.

CINC has been an excellent tool for our office team, managers, board members, and homeowners. It is user-friendly, intuitive, and continually evolving with new features that are helping to transform and modernize community management. Implementation and integration with our team was seamless. Review collected by and hosted on G2.com.

I don’t see any significant downsides, but I would like to see more flexibility and customization in features—particularly with statements—so they more clearly align with Colorado statutes. Review collected by and hosted on G2.com.

CINC is very intuitive and creates one space for full management without needing multiple solutions. The team is always helpful, and ready to assist when issues come up Review collected by and hosted on G2.com.

Improvements to older modules are needed to keep the interface feeling fresh and to ensure the modules stay up to date, without breaking every time an update is pushed. Review collected by and hosted on G2.com.

The system is constantly adapting to the needs of the industry. If there is an enhancement need, they will make it work. Lots of steps forward Review collected by and hosted on G2.com.

Some of the very few support tickets we’ve had seem like would be easy fixes but take time to resolve. Board members aren’t always that patient. Review collected by and hosted on G2.com.

CINC provides an all-in-one platform that benefits everyone involved—management, boards, and homeowners. Review collected by and hosted on G2.com.

CINC seems to keep focusing on adding new features that no one is asking for, while continuing to ignore older, archaic modules that are extremely tedious to use when administering processes. Review collected by and hosted on G2.com.