# Zego Reviews **Vendor:** Global Payments **Category:** [Rental Payment Software](https://www.g2.com/categories/rental-payment) **Average Rating:** 4.3/5.0 **Total Reviews:** 101 ## About Zego Zego is a property management automation company that simplifies cumbersome yet critical workflows for managers and associations. Our modern platform accelerates NOI growth and mitigates risk, helping clients to scale resources, build trust, and make data-backed decisions. From payments and utility management to resident engagement, Zego’s automated workflows seamlessly integrate with leading property management systems giving users real-time and accurate information at their fingertips. The Zego platform consists of: Zego Pay: Collect rent and HOA dues with modern payment software that offers maximum payment flexibility. All payments are automatically digitized whether residents pay online, by check, or with cash. Zego Utility: Maximize recoupment with an automated and comprehensive multifamily and student housing utility management solution for property managers. Zego Mobile Doorman: Maximize recoupment with an automated and comprehensive multifamily and student housing utility management solution for property managers. Learn more about what makes Zego one of the best workflow automation platforms for property management at www.gozego.com. ## Zego Pros & Cons **What users like:** - Users appreciate the **responsive customer support** of Zego, ensuring help is always available when needed. (9 reviews) - Users value the **ease of use** of Zego, enjoying efficient communication and helpful digital tools for management. (8 reviews) - Users love Zego for its **time-saving capabilities** , allowing efficient payment management and freeing up valuable time. (7 reviews) - Users value the **ease of online payments** with Zego, enhancing convenience and efficiency for both landlords and tenants. (6 reviews) - Users highlight the **automated payment management** of Zego, enhancing efficiency and convenience for landlords and tenants. (6 reviews) - Users value the **time-saving payment processing** of Zego, facilitating seamless online and in-house transaction management. (6 reviews) - Time-saving (6 reviews) - Efficiency (5 reviews) - Users love the **payment convenience** of Zego, making rent processing seamless and allowing online management. (5 reviews) - Easy Setup (4 reviews) **What users dislike:** - Users experience **payment issues** that can take too long to resolve, causing confusion among residents. (7 reviews) - Users experience **communication issues** with slow response times and confusion regarding notifications, affecting overall functionality. (3 reviews) - Users find the **inefficient processes** in Zego frustrating, complicating tasks like adding bank accounts and processing payments. (2 reviews) - Users find Zego’s **limited customization** frustrating, especially when handling bank accounts and property management. (2 reviews) - Users find the **missing autopay features** and lack of customizable reminders a limitation in Zego's functionality. (2 reviews) - Poor Customer Support (2 reviews) - Users struggle with **poor usability** in Zego, finding the interface confusing and processes overly complicated and outdated. (2 reviews) - Setup Complexity (2 reviews) - Users experience **slow performance** with communication and login issues, which complicates their property management activities. (2 reviews) - Users report **tenant issues** with Zego, highlighting difficulties in signup, payment inconsistencies, and limited autopay options. (2 reviews) ## Zego Reviews ### 1. Seamless Payment Processing with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy T. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Zego?** I really like how Zego saves us a considerable amount of time and reduces the chances of input errors. This efficiency allows our managers to avoid manually entering payments, which often leads to errors, such as placing payments into the wrong account. With Zego, payments automatically go to the right account, making the process seamless and very easy. This automation grants us more time to focus on interacting face-to-face with our residents instead of being consumed by payment entry tasks. In addition to that, the setup process of Zego was incredibly straightforward due to their step-by-step guidance, making it super easy for us to get started. I also appreciate how Zego has improved its support service over time, addressing previous concerns about response times. Now, I'm very happy with the service they provide. Lastly, Zego's integration with our Rent Manager software works very well, complementing our operational needs. Overall, I am highly satisfied and would recommend Zego without hesitation. **What do you dislike about Zego?** I really just don’t have any complaints! They are doing great! **What problems is Zego solving and how is that benefiting you?** I use Zego to automatically process payments, significantly reducing delinquency and saving time. It prevents input errors and ensures correct account allocation, allowing us to focus on residents rather than manual data entry. **Official Response from Amatece Stock:** > We’re thrilled to hear that Zego has improved your payment process. Our number one goal is to save your team time 🙌. It’s also great to know that your residents appreciate various payment options, whether online, autopay, or in-store cash payments. Flexibility for residents is a key focus, so we’re glad it’s benefited your community. We also appreciate your critical feedback regarding customer support response times. We understand how important it is to get timely assistance, especially for payment-related concerns. Please know that we’re actively working on improving our support processes to ensure you get the help you need when you need it. Thank you for trusting Zego to handle your payments and sharing how we’ve positively impacted your workflow. If there’s anything we can do to further enhance your experience, don’t hesitate to reach out! ### 2. Outdated Interface and Confusing Processes Undermine any value the might have **Rating:** 0.5/5.0 stars **Reviewed by:** Moshe W. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Zego?** Their funding is vary timely, usually a day or two. **What do you dislike about Zego?** The user interface is very limited and confusing. If you use Zego frequently and want to add new bank accounts or properties, the process becomes overwhelming and unnecessarily complicated. Rather than providing a straightforward way to add a property or bank account, the system requires you to upload an Excel sheet—which isn’t even available on the user portal. You have to either save the file yourself or request it each time. After that, you’re left waiting an uncertain amount of time for someone to manually add your bank information to your Zego account. Overall, the entire Zego interface feels outdated, like a system from the early 2000s that no one has bothered to modernize. **What problems is Zego solving and how is that benefiting you?** The process involves collecting payments and depositing them into the designated bank account, while simultaneously recording each payment for the tenant. ### 3. Quick, Affordable, and Convenient for Tenants **Rating:** 5.0/5.0 stars **Reviewed by:** Sherry S. **Reviewed Date:** December 10, 2025 **What do you like best about Zego?** I like Zego for the convenience it provides to tenants, allowing them to pay online instead of dropping off. I also appreciate that the fees are easy on the pockets for us and our residents. It's quick, easy, and affordable, and the setup was very easy for my team. **What do you dislike about Zego?** I would have said it all works well except I just had an issue, and it's not resolved yet. It used to take only a few hours and now it's almost a week for them to be resolved. Resolving money issues should not take a week. Maybe these issues need to be prioritized instead of putting them in order. **What problems is Zego solving and how is that benefiting you?** I use Zego for property management. It allows tenants to pay online, which is convenient and avoids drop-offs. Zego is quick, easy, affordable, and its fees are budget-friendly for both us and our residents. ### 4. Really helped modernize our company. **Rating:** 4.5/5.0 stars **Reviewed by:** Cola W. | FINANCE MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Zego?** We are a small non-profit who continues to expand without hiring new staff. Using zego helped to reduce the foot traffic in the office and helped keep tenants honest about when payments were made and how can offer moe payment options. The deposits are automatic and accurate saving me time as well. **What do you dislike about Zego?** I want to be able to set up autopay for the tenant but seems we are unable to so. **What problems is Zego solving and how is that benefiting you?** Less foot traffic to the office allows more time for staff to be more productive without feeling overwhelmed during a company growth spurt. ### 5. Great company to use for utilities! **Rating:** 5.0/5.0 stars **Reviewed by:** N M. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Zego?** The graphs and charts in Zego are easy to read, which helps me keep better track of my residents' utility usage. I also really appreciate being able to reach out through chat directly on the website—it’s a great feature. **What do you dislike about Zego?** So far, I have enjoyed everything about Zego's program that I have explored. I'm looking forward to discovering everything else Zego has to offer. **What problems is Zego solving and how is that benefiting you?** Now, I can more easily monitor my residents' utility usage without the hassle of checking multiple sites or locations. Everything I need is conveniently gathered in one place. ### 6. Fantastic For Community Management **Rating:** 5.0/5.0 stars **Reviewed by:** Amy D. | Regional Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Zego?** Zego is integrated with our Rent Manager software so there is not conflicting information for resident billings or payments. It is easy to use. The knowledge base articles and the how to videos have helped our community managers to learn a little bit at a time. This is helpful so new managers are not overwhelmed with too much information at once. Anytime we need help from Zego, their support team is quick to respond and resolve things for us. We use it everyday and rarely encounter hiccups. **What do you dislike about Zego?** I have not come across anything negative with the Zego suite. All of it is great for us! **What problems is Zego solving and how is that benefiting you?** Real time results for payments and billings eliminates delays. This is great for our residents and property managers so they have current information.. ### 7. How bringing Zego into our company for better rent collections **Rating:** 5.0/5.0 stars **Reviewed by:** Glenda O. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Zego?** Having the hand-off collection of rents each month so I can focus on other areas and get them running smoother. Zego has been a life changer with rent collections. Our company doesn't to worry about adding late fees to the tenants' accounts because it is an internal feature processed through the program. **What do you dislike about Zego?** Not that it's Zego's fault, but with the first time rent collection we had multiple tenants ask why their funds had not been taken from their accounts or that they were in pending mode. They thought the funds come directly out on the day they hit their accounts. **What problems is Zego solving and how is that benefiting you?** The tenants had gotten to where they were paying anytime, they wanted, and we needed to get that under control. ### 8. User Friendly Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Xali M. | Leasing Agent / Office Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Zego?** ZEGO is a time saving tool that makes it easy to communicate with tenants through the chat function. Great tool for sending bills, payment reminders and account balances. The digital tools are wonderful, and there is always help available if you need it. Easy to understand graphs that help me keep track of resident's utility use. It is also a nice way to access NSF information. **What do you dislike about Zego?** I haven't come across anything negative lately while using ZEGO. It has been an all-around helpful tool. **What problems is Zego solving and how is that benefiting you?** Zego has streamlined our billing process immensely. Rental payments are easy to make without having to come into the leasing office with check or money order. ### 9. Zego offers Efficiency and accuracy **Rating:** 5.0/5.0 stars **Reviewed by:** Venus G. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Zego?** How easy it is to use even with all the features offered. The digital tools offered improves data access, collaboration and revenue, but if you get stuck Customer support is always available and always helpful and friendly **What do you dislike about Zego?** There are some months with a delay when residents receive their bill and the charges are not current because the statement was sent out prior to the resident making a payment, which is not at the fault of zego. as an example, residents will make at payment at 10 am then receive their statement that afternoon by 2pm and complain of their payment not reflecting I understand in this state it is mandatory to ensure residents receive statements however, it causes more unnecessary issues **What problems is Zego solving and how is that benefiting you?** Accuracy in third party billing Removed the unnecessary stress and created additional free time to focus on other urgent issues ### 10. Very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Tisa M. | Financial Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Zego?** An amazing product offering customers the time-saving ability to make payments & manage their accounts online. It works seamlessly with Rent Manager & allows payments to be processed in-house as well, for those customers that prefer talking to a person, or aren’t as comfortable with online technology. Customer support is always fast & helpful, when needed. And new products & features are being offered all the time. **What do you dislike about Zego?** There’s not much to dislike. There have been a few instances of payments showing as being declined because of an error, but then a customer will call back later with evidence that the payment did go through. But Zego has always been fast & helpful in tracking the payment down & getting it refunded in a timely manner. **What problems is Zego solving and how is that benefiting you?** It allows customers to pay online at their convenience at anytime. It also allows them to setup their own Auto Pay & make changes when needed. This increases timely payments & lessens the amount of collections that need to be pursued. ## Zego Discussions - [Does ZEGO PayLease charge a fee?](https://www.g2.com/discussions/does-zego-paylease-charge-a-fee) - 2 comments - [Is ZEGO the same as PayLease?](https://www.g2.com/discussions/is-zego-the-same-as-paylease) - 3 comments - [View Zego pricing details and edition comparison](https://www.g2.com/products/gozego/reviews/zego-review-10003004?section=pricing&secure%5Bexpires_at%5D=2026-05-13+02%3A07%3A28+-0500&secure%5Bsession_id%5D=0a588069-4f50-49d3-ac33-1c31fb753075&secure%5Btoken%5D=527f5e248cbb087a633a2b582aca41d96569bb4340adae727c9148c2864725fe&format=llm_user) ## Zego Integrations - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Rent Manager](https://www.g2.com/products/rent-manager/reviews) ## Zego Features **Leasing** - Document Management **Communication** - Mass Communication - Calendar - Member Notifications - Digital Bulletin Board **Platform Interoperability** - Pre-Built Connectors **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations **Member Management** - Member Profiles - Member Database **Platform Additional Functionality** - Payment - Portal - Mobility **Accounting** - Property Accounting - Online Payment - Dashboards **Property Management** - Payment Gateway - Maintenance Requests - Property Management Tools - Community Association Management **Platform Performance** - Reporting **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Amenity Management - Maintenance Management **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Zego Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,018 reviews) - [Innago](https://www.g2.com/products/innago/reviews) - 4.9/5.0 (574 reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - 4.1/5.0 (359 reviews)