Zego Reviews & Product Details

I really like how Zego saves us a considerable amount of time and reduces the chances of input errors. This efficiency allows our managers to avoid manually entering payments, which often leads to errors, such as placing payments into the wrong account. With Zego, payments automatically go to the right account, making the process seamless and very easy. This automation grants us more time to focus on interacting face-to-face with our residents instead of being consumed by payment entry tasks. In addition to that, the setup process of Zego was incredibly straightforward due to their step-by-step guidance, making it super easy for us to get started. I also appreciate how Zego has improved its support service over time, addressing previous concerns about response times. Now, I'm very happy with the service they provide. Lastly, Zego's integration with our Rent Manager software works very well, complementing our operational needs. Overall, I am highly satisfied and would recommend Zego without hesitation. Review collected by and hosted on G2.com.

I really just don’t have any complaints! They are doing great! Review collected by and hosted on G2.com.

Their funding is vary timely, usually a day or two. Review collected by and hosted on G2.com.

The user interface is very limited and confusing. If you use Zego frequently and want to add new bank accounts or properties, the process becomes overwhelming and unnecessarily complicated. Rather than providing a straightforward way to add a property or bank account, the system requires you to upload an Excel sheet—which isn’t even available on the user portal. You have to either save the file yourself or request it each time. After that, you’re left waiting an uncertain amount of time for someone to manually add your bank information to your Zego account.

Overall, the entire Zego interface feels outdated, like a system from the early 2000s that no one has bothered to modernize. Review collected by and hosted on G2.com.

I like Zego for the convenience it provides to tenants, allowing them to pay online instead of dropping off. I also appreciate that the fees are easy on the pockets for us and our residents. It's quick, easy, and affordable, and the setup was very easy for my team. Review collected by and hosted on G2.com.

I would have said it all works well except I just had an issue, and it's not resolved yet. It used to take only a few hours and now it's almost a week for them to be resolved. Resolving money issues should not take a week. Maybe these issues need to be prioritized instead of putting them in order. Review collected by and hosted on G2.com.

We are a small non-profit who continues to expand without hiring new staff. Using zego helped to reduce the foot traffic in the office and helped keep tenants honest about when payments were made and how can offer moe payment options. The deposits are automatic and accurate saving me time as well. Review collected by and hosted on G2.com.

I want to be able to set up autopay for the tenant but seems we are unable to so. Review collected by and hosted on G2.com.

The graphs and charts in Zego are easy to read, which helps me keep better track of my residents' utility usage. I also really appreciate being able to reach out through chat directly on the website—it’s a great feature. Review collected by and hosted on G2.com.

So far, I have enjoyed everything about Zego's program that I have explored. I'm looking forward to discovering everything else Zego has to offer. Review collected by and hosted on G2.com.

Zego is integrated with our Rent Manager software so there is not conflicting information for resident billings or payments. It is easy to use. The knowledge base articles and the how to videos have helped our community managers to learn a little bit at a time. This is helpful so new managers are not overwhelmed with too much information at once. Anytime we need help from Zego, their support team is quick to respond and resolve things for us. We use it everyday and rarely encounter hiccups. Review collected by and hosted on G2.com.

I have not come across anything negative with the Zego suite. All of it is great for us! Review collected by and hosted on G2.com.

Having the hand-off collection of rents each month so I can focus on other areas and get them running smoother. Zego has been a life changer with rent collections. Our company doesn't to worry about adding late fees to the tenants' accounts because it is an internal feature processed through the program. Review collected by and hosted on G2.com.

Not that it's Zego's fault, but with the first time rent collection we had multiple tenants ask why their funds had not been taken from their accounts or that they were in pending mode. They thought the funds come directly out on the day they hit their accounts. Review collected by and hosted on G2.com.

ZEGO is a time saving tool that makes it easy to communicate with tenants through the chat function. Great tool for sending bills, payment reminders and account balances. The digital tools are wonderful, and there is always help available if you need it. Easy to understand graphs that help me keep track of resident's utility use. It is also a nice way to access NSF information. Review collected by and hosted on G2.com.

I haven't come across anything negative lately while using ZEGO. It has been an all-around helpful tool. Review collected by and hosted on G2.com.

How easy it is to use even with all the features offered. The digital tools offered improves data access, collaboration and revenue, but if you get stuck Customer support is always available and always helpful and friendly Review collected by and hosted on G2.com.

There are some months with a delay when residents receive their bill and the charges are not current because the statement was sent out prior to the resident making a payment, which is not at the fault of zego. as an example, residents will make at payment at 10 am then receive their statement that afternoon by 2pm and complain of their payment not reflecting

I understand in this state it is mandatory to ensure residents receive statements however, it causes more unnecessary issues Review collected by and hosted on G2.com.

An amazing product offering customers the time-saving ability to make payments & manage their accounts online. It works seamlessly with Rent Manager & allows payments to be processed in-house as well, for those customers that prefer talking to a person, or aren’t as comfortable with online technology. Customer support is always fast & helpful, when needed. And new products & features are being offered all the time. Review collected by and hosted on G2.com.

There’s not much to dislike. There have been a few instances of payments showing as being declined because of an error, but then a customer will call back later with evidence that the payment did go through. But Zego has always been fast & helpful in tracking the payment down & getting it refunded in a timely manner. Review collected by and hosted on G2.com.