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Dotdigital

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4.4 out of 5 stars
1,171 reviews
  • 1 profiles
  • 15 categories
Average star rating
4.4
#1 in 4 categories
Grid® leader
Serving customers since
1999
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Dotdigital

1,172 reviews

Customer data platform and cross-channel marketing automation for SMEs, retailers, and big brands.

Profile Name

Star Rating

734
377
45
5
11

Dotdigital Reviews

Review Filters
Profile Name
Star Rating
734
377
45
5
11
JW
Jamie W.
03/06/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Empowers Campaigns with Ease and Efficiency

|Dotdigital
I use Dotdigital for its email program to create efficient email campaigns. It solves the challenges of sending scheduled campaigns and creating automation programs effectively. I appreciate its user-friendly experience and the many features designed to grow our customer base and increase revenue. The ease of use with step-by-step directions and elevated drag-and-drop features when creating programs is particularly beneficial. The automation programs offer different benefits to target various customers and segments at different times. I find the support, training sessions, automation features, and segmenting very valuable. The initial setup was also very easy, making it a smooth transition for us.
Verified User in Automotive
UA
Verified User in Automotive
03/04/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

AI Chatbot Delivers Quick, Helpful Answers

|Dotdigital
The customer service is excellent. Emily Keye has been a really great partner as our CSM too, providing a lot of useful suggestions and insights to optimize out campaigns. The AI chatbot is a really useful reference for getting quick answers when I’m having trouble with something. And if the AI chatbot couldn't help, support at support@dotdigital.com is always helpful and quick to respond.
NB
Nick B.
03/04/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Effortless Email Marketing with Stellar Support

|Dotdigital
I mostly use Dotdigital for email marketing and internal company newsletters, and it's fantastic at making communication with our online customer segment really easy. Any issues that come up are quickly resolved through our dedicated rep, the chat feature, or their AI bot. It's really easy to use, offering the best user experience I've had with an email marketing platform. I also want to mention my rep Emily Keye, who has been great to work with.

About

Contact

Phone:
1-212-971-9408
HQ Location:
London Bridge, London

Social

@dotdigital

What is Dotdigital?

Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your teams create connected, personalized experiences across every marketing channel. You can bring all your customer data together, understand your audience, and automate cross-channel journeys that drive real results. With AI-powered insights from WinstonAI, built-in personalization, and integrations with platforms like Shopify, Adobe Commerce/Magento, and your CRM, Dotdigital makes it easy to deliver timely, relevant messages across email, web marketing, SMS marketing, WhatsApp, chat, push, social, ads, and more. Over 4,000 brands worldwide use Dotdigital to scale engagement, boost conversions, and build stronger customer relationships.

Details

Year Founded
1999