Dotdigital

Show rating breakdown
4.4 out of 5 stars
1,246 reviews
  • 1 profiles
  • 14 categories
Average star rating
4.4
Serving customers since
1999
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Dotdigital

1,246 reviews

Customer data platform and cross-channel marketing automation for SMEs, retailers, and big brands.

Profile Name

Star Rating

787
399
45
5
10

Dotdigital Reviews

Review Filters
Profile Name
Star Rating
787
399
45
5
10
SR
Sean R.
CRM LeadMid-Market (51-1000 emp.)
11/09/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy Email Campaigns with Detailed, Helpful Reporting

|Dotdigital
It’s easy to use for building email campaigns, and the reporting is detailed and helpful.
Olivia O.
OO
Olivia O.
InstructorSmall-Business (50 or fewer emp.)
10/07/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Seamless POS Integration with Stellar Support

|Dotdigital
I love that Dotdigital seamlessly connects with our AI of choice, making the creative process much smoother. It's also a game-changer that Dotdigital integrates with our internal POS system, allowing us to harness valuable in-store data for direct marketing. Additionally, the customer service team makes a significant difference. When we initially faced an issue with our Account Manager, they understood our concern, worked on a solution, and ensured the problem was resolved, which is the kind of service I appreciate and trust.
Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
09/17/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Intuitive Interface, Reliable Integrations, and Fast Support

|Dotdigital
We’ve used Dotdigital for several years across all of our brands’ email marketing. The interface is easy to use and intuitive, and the front end doesn’t change too often, which is a real plus compared with some other digital marketing tools. The integration with our CMS and CRM works well. Overall, we’ve had very few issues with the software, and on the rare occasions something has come up, the support team has resolved it quickly.

About

Contact

Phone:
1-212-971-9408
HQ Location:
London Bridge, London

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What is Dotdigital?

Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your teams create connected, personalized experiences across every marketing channel. You can bring all your customer data together, understand your audience, and automate cross-channel journeys that drive real results. With AI-powered insights from WinstonAI, built-in personalization, and integrations with platforms like Shopify, Adobe Commerce/Magento, and your CRM, Dotdigital makes it easy to deliver timely, relevant messages across email, web marketing, SMS marketing, WhatsApp, chat, push, social, ads, and more. Over 4,000 brands worldwide use Dotdigital to scale engagement, boost conversions, and build stronger customer relationships.

Details

Year Founded
1999