I like SleekFlow because their AI is fast and easy to deploy, making it simple to fine-tune by chatting with the AI. The AI agent's ability to connect with Shopify creates a seamless experience. Their support team is fast, reliable, always helpful, and meets SLA, and setting up SleekFlow is easy with a dedicated onboarding session. The team is always available to help, even though the Facebook Business Account connection can be a bit confusing from Meta's side. Review collected by and hosted on G2.com.

The only thing that was a bit confusing was connecting the Facebook Business Account from Meta's end. Other than that, everything else seems pretty smooth for me. Review collected by and hosted on G2.com.

The transition to SleekFlow has been a game-changer for our team’s productivity. The onboarding was remarkably smooth—their support team didn't just hand us a manual; they actually helped us map out our initial workflows. We’ve seen a clear ROI in our response times, which have dropped significantly since centralizing our WhatsApp and Instagram DMs into one place. The performance of the platform is knowing we have a responsive support team behind us gives us huge peace of mind. Review collected by and hosted on G2.com.

While the platform is incredibly robust, I’ve encountered some occasional bugs within the Flow Builder when setting up complex, multi-step automations. Sometimes the canvas can be a bit glitchy when dragging nodes, or a specific trigger doesn't save correctly on the first try, requiring a page refresh. It’s a minor inconvenience given how powerful the tool is, but a smoother, more 'bug-free' experience in the builder would make the setup process much faster." Review collected by and hosted on G2.com.

SleekFlow’s AI and Intelligence features are miles ahead of other tools we’ve tried. The AI power-up for drafting replies has drastically reduced the mental load on our agents. What’s even more impressive is the UX/UI; it’s intuitive enough that our new hires can navigate the inbox with almost zero training. The integrations (specifically with our CRM and Shopify) are seamless, allowing us to see customer purchase history right next to the chat window. It’s a sophisticated platform that feels surprisingly simple to use. Review collected by and hosted on G2.com.

The web platform is flawless, but the mobile app still has room to grow. While it’s great for basic replies on the go, it doesn’t yet offer the full power of the desktop Flow Builder or the deep AI settings. I have also occasionally experienced slight delays in push notifications on mobile compared to the desktop version. Improving the app's parity with the web version would make this a perfect 10/10 Review collected by and hosted on G2.com.

SleekFlow makes it easy to manage customer conversations from platforms like WhatsApp and Instagram all in one place. The interface is clean, simple, and user-friendly, and the automation features help save time while improving response efficiency. Overall, it’s especially useful for streamlining communication and supporting better team productivity. Review collected by and hosted on G2.com.

Some of the more advanced features can take a while to fully understand, especially for new users. In addition, occasional delays or minor glitches when syncing messages across platforms can impact the overall experience. Review collected by and hosted on G2.com.

The most helpful part is the responsive, active customer service, and the fact that I can embed my Sleekflow chat widget directly into my website (Shopify). It has helped me increase my conversion rate when I’m offline. I trained the AI to answer customer inquiries about products and promotions, which makes it easier to support customers even when I’m not available. Review collected by and hosted on G2.com.

I keep running into issues with the AI training part. For example, when we can’t update the newest promotions, we end up having to key them in manually because it can’t capture them from the website. On top of that, it takes about a month of gradual training before it becomes mature enough to answer customer questions properly. The cost of Broadcast is pricey, and sometimes we don’t get the return on that cost. Also, the 24-hour window closes down the conversation with the customer, which means we can’t follow up as we’d like, and we end up needing to work on Saturday. Review collected by and hosted on G2.com.

I like how SleekFlow allows us to shift from multiple client numbers to one number, connecting our entire company on a single line. This feature makes us look more professional to our clients since they see only one number for our company. Additionally, it simplifies the process when clients have concerns, directing them to the specific branch they're looking for through the welcome flow that SleekFlow creates. Review collected by and hosted on G2.com.

I think it's whenever you're sending a broadcast, it's a little bit time-consuming because we have multiple siblings with one number. So we need to separate the file. If we wanted to personalize the messages, so they will not receive the wrong message. Review collected by and hosted on G2.com.

passionate supporting team, very prompt, tools are uptodate e.g. with AI features Review collected by and hosted on G2.com.

many new functions, but RM and supporting team need to update client regularly for such changes Review collected by and hosted on G2.com.

Flow builder & contacts CRM

It’s good for managing conversations and keeping my selling flow organized. Review collected by and hosted on G2.com.

Maybe the LLM that SleekFlow is using isn’t very good at learning from, or understanding, the prompts and the knowledge base. Because of that, we end up needing to do a lot of prompt tuning to get it to work properly. Review collected by and hosted on G2.com.

SleekFlow has helped my business handle WhatsApp messages with less stress and more control. I can automate greetings, reminders and follow ups which helps me respond faster and give a better experience to my customers.

The broadcast tools are easy to use and the analytics help me see which campaigns perform well. What I like most is the unified inbox that keeps everything organised so I never miss a message. SleekFlow has made my customer communication smoother and more efficient. Review collected by and hosted on G2.com.

One area that needs improvement is the analytics. The platform offers basic data but the depth is still limited and the date range cannot be customised much. It works for simple tracking but may not be enough for advanced performance analysis. Review collected by and hosted on G2.com.

What I appreciate most about SleekFlow is its ability to centralize all my messages in one convenient location. Managing conversations from WhatsApp, Instagram, and Facebook becomes effortless, as I no longer need to switch between different apps. This not only saves me a significant amount of time but also helps me stay organized. The automation tools are particularly useful, taking care of follow-ups and replies when I’m occupied. I also find it very straightforward to review chat history and monitor my interactions with customers. All in all, SleekFlow streamlines communication and enables me to provide better service without feeling overwhelmed. Review collected by and hosted on G2.com.

One thing I find challenging about SleekFlow is that it takes some time to become familiar with all its features. Certain settings and automations seem a bit complicated at first, and it requires some practice to navigate them comfortably. The mobile app could also be more responsive, particularly when switching between chats or searching for previous messages. I’ve noticed that notifications are sometimes delayed, which can be frustrating when I need to reply to customers quickly. However, after everything is set up, SleekFlow functions smoothly and really streamlines daily communication. Review collected by and hosted on G2.com.