SleekFlow has helped my business handle WhatsApp messages with less stress and more control. I can automate greetings, reminders and follow ups which helps me respond faster and give a better experience to my customers.

The broadcast tools are easy to use and the analytics help me see which campaigns perform well. What I like most is the unified inbox that keeps everything organised so I never miss a message. SleekFlow has made my customer communication smoother and more efficient. Review collected by and hosted on G2.com.

One area that needs improvement is the analytics. The platform offers basic data but the depth is still limited and the date range cannot be customised much. It works for simple tracking but may not be enough for advanced performance analysis. Review collected by and hosted on G2.com.

What I appreciate most about SleekFlow is its ability to centralize all my messages in one convenient location. Managing conversations from WhatsApp, Instagram, and Facebook becomes effortless, as I no longer need to switch between different apps. This not only saves me a significant amount of time but also helps me stay organized. The automation tools are particularly useful, taking care of follow-ups and replies when I’m occupied. I also find it very straightforward to review chat history and monitor my interactions with customers. All in all, SleekFlow streamlines communication and enables me to provide better service without feeling overwhelmed. Review collected by and hosted on G2.com.

One thing I find challenging about SleekFlow is that it takes some time to become familiar with all its features. Certain settings and automations seem a bit complicated at first, and it requires some practice to navigate them comfortably. The mobile app could also be more responsive, particularly when switching between chats or searching for previous messages. I’ve noticed that notifications are sometimes delayed, which can be frustrating when I need to reply to customers quickly. However, after everything is set up, SleekFlow functions smoothly and really streamlines daily communication. Review collected by and hosted on G2.com.

I like that the customer service is really fast, friendly, and always very helpful, which makes resolving any issues a pleasant experience. I also appreciate that the platform is very easy to use, allowing me to navigate and perform tasks without unnecessary complications. The simplicity of SleekFlow enables me to focus more on the content of my outreach campaigns and less on technical obstacles. Review collected by and hosted on G2.com.

I find that the analytics aspect of SleekFlow can be improved. It is challenging to effectively track the impact of a sequence or a journey, which makes it difficult to assess whether a series of steps is working effectively or not. Additionally, while using the platform is not complicated, planning the right communication journey by myself was challenging at the beginning. Review collected by and hosted on G2.com.

I really appreciate SleekFlow for its effective collaboration tools, enabling multiple users on our customer service team to work seamlessly together. This feature allows team members to easily assign tasks and continue operations if someone is unavailable due to illness, ensuring workflow continuity. The user interface is intuitive, making it straightforward for the team to manage their tasks efficiently. Additionally, the WhatsApp communication support channel is a standout feature for us; it provides a more convenient and personalized communication method compared to traditional emails, enhancing our client interactions. The omni-channel integrations are particularly valuable, allowing us to have a single platform for responding to customers across Facebook, Instagram, and other channels, thereby increasing our operational efficiency. Review collected by and hosted on G2.com.

I find the flow builder in SleekFlow lacking in certain quality of life features. For instance, I cannot easily copy and paste multiple nodes or branches, which is time-consuming when making similar workflows. Additionally, when I need to detach some nodes to rearrange them, it's not convenient. Deleting a node in the middle of the flow forces all subsequent child nodes to be deleted, which requires me to manually re-add them, further complicating the process. Moreover, the integration with our own CRM system through the SleekFlow API posed a medium difficulty level. It was challenging due to missing key functions in the SleekFlow API, leading to additional development time. Review collected by and hosted on G2.com.

I really appreciate the automation features, especially for follow-ups, abandoned cart reminders, and post-purchase messages. The integration with Shopify is seamless, allowing me to pull up customer profiles, order histories, and product details directly while chatting. Review collected by and hosted on G2.com.

There’s a bit of a learning curve when setting up workflows for the first time, especially if you want more advanced automations. The mobile app could also be slightly more polished for heavy daily usage. Review collected by and hosted on G2.com.

Their customer service was the first thing that impressed me. The team is fast, helpful, and very patient during setup.

On the app itself, I like that SleekFlow puts all my social media messages in one inbox. It’s simple to view and reply without switching apps.

The AI feature also helps me reply much faster. Even when I’m not online, customers still get quick, professional answers. It handles common questions about services, prices, and scheduling, which saves me a lot of time during busy hours. Review collected by and hosted on G2.com.

Some features take a bit of time to learn, especially the more advanced ones. But overall, nothing major that stops me from using it. Review collected by and hosted on G2.com.

I find that the AI can quickly provide human-like replies and even evaluate and score leads based on initial conversations, which is incredibly beneficial for managing customer inquiries efficiently.

Also, the ability to set instructions and have the AI respond in my brand's style is invaluable. I have the option to test and improve the AI before deploying it, ensuring it doesn't interfere with my current workflow.

With the help of AI agent, it allows my team to prioritize their efforts on leads with higher potential, increasing efficiency in converting leads into sales. Additionally, the initial setup of SleekFlow was seamless, thanks to the outstanding support from their customer service team. Review collected by and hosted on G2.com.

I would like to see improvements in the reporting dashboard of SleekFlow, as it could be more intuitive. In particular, the way sales performance is presented can be more visually appealing and easier to interpret. For instance, incorporating bar charts would enhance the visibility of data and make the analysis more efficient. Review collected by and hosted on G2.com.

I appreciate SleekFlow's clean user interface, which simplifies navigation and enhances my overall experience. The simplicity of the integration connection is incredibly valuable as it mitigates the typical challenges associated with implementing custom solutions, particularly when dealing with Meta. I also find the initial setup process highly intuitive, especially when connecting WhatsApp, which was extremely easy and understandable. These aspects significantly streamline my workflow and allow me to utilize WhatsApp Business effectively by syncing with our CRM, while still keeping the option to manually manage conversations via the mobile app. Review collected by and hosted on G2.com.

I found it challenging that SleekFlow does not allow programmatic replies to customers on WhatsApp while retaining the ability to manage the WhatsApp Business account via the mobile app. This limitation can be restrictive for businesses wanting to automate customer communications while still having the flexibility of manual management on mobile devices. Review collected by and hosted on G2.com.

I really appreciate the custom objects feature in SleekFlow because it helps the customer support team to handle last orders faster. This efficiency comes from not having to open another tab just to search for previous orders, which streamlines the process significantly. Additionally, I like the API functionality, which likely allows for flexible integrations and enhances overall usability. The initial setup was quite easy, and I was impressed with how well documented SleekFlow is, making the onboarding process straightforward and manageable. Review collected by and hosted on G2.com.

I find SleekFlow's performance to be slow because it loads the full file when opening a chat. This process takes up too much bandwidth and results in sluggish performance when accessing messages or files. The loading of thumbnails and files within chats could be improved by implementing better caching mechanisms, such as storing thumbnails locally after the first download, to reduce repeated bandwidth usage. Review collected by and hosted on G2.com.

What I like most is how much clearer sales team management has become. We deal with many agents and fast-moving conversations, and SleekFlow gives us full visibility across every chat. Even when someone gets offboarded or goes on leave, we can still access the full customer context instantly, so nothing falls through the cracks. It really helps us maintain continuity with clients. Review collected by and hosted on G2.com.

So far, we haven’t encountered any major issues. Review collected by and hosted on G2.com.