I work adjacent to a clinic's ops team and no shows were a real problem, a simple SMS reminder just wasn't cutting it for a chunk of patients who apparently never check texts from unknown numbers. Built a journey that tries SMS first, and if nobody confirms within a day, automatically follows up over WhatsApp instead, which turned out to be where a surprising number of our patients actually engage. No show rate dropped enough that the front desk noticed on their own before I even pulled the numbers. Review collected by and hosted on G2.com.

Getting our WhatsApp message templates approved took way longer than expected, there's an approval process on Meta's side outside of Webex Connect itself, and our first submission got rejected for wording that felt totally fine to us but apparently tripped some rule we didn't know existed. Review collected by and hosted on G2.com.

Run a small online store and cart abandonment emails were getting basically ignored, open rates were rough. Built a journey through Webex Connect instead that tries email first, then if nobody clicks within a few hours, follows up with a text, and for our younger customers specifically that text often did what the email never could. Recovered a decent chunk of carts that would've just been lost sales before, mostly from that second channel catching people who never would've opened the email at all. Review collected by and hosted on G2.com.

Setting up the actual timing logic between channels took more trial and error than I expected, first version waited way too long before trying the text, by then most people had already moved on and bought somewhere else or just forgot entirely. Review collected by and hosted on G2.com.

I like Webex Connect for its visual, low‑code flow builder and the flexibility it provides to manage and automate digital channels without heavy custom development. I also value having centralized control over SMS, chat, and email. This makes it easier to scale, standardize, and maintain digital customer engagement across environments. Review collected by and hosted on G2.com.

The think I dislike about Webex Connect is it feels disjointed from Webex Contact Center. It's difficult to have two separate interfaces to have to work in and things like business hours, agent availability, etc. should be available natively as opposed to having to use APIs to access that information. Review collected by and hosted on G2.com.

What I like best about Webex Connect:

Omnichannel support: Communicate seamlessly across SMS, WhatsApp, email, voice, and more.

Low-code automation: The visual flow builder makes it easy to design and automate customer journeys without heavy coding.

Strong integrations: Connects smoothly with systems like Salesforce, Zendesk, and other enterprise tools.

Built-in analytics: Clear dashboards and flow metrics to track performance and optimize processes.

Enterprise-grade security: Scalable, compliant, and designed for large organizations.

High ROI: Proven efficiency gains and cost savings through automation and reduced manual work Review collected by and hosted on G2.com.

What I dislike about Webex Connect:

Learning curve: Interface and flow builder can feel complex for new users.

Performance issues: Delays or lag under heavy usage, especially on mobile.

Limited customization: Some workflows or integrations require extra engineering. Review collected by and hosted on G2.com.

I really like the drag-and-drop feature for creating workflows in Webex Connect. It feels especially smooth and beginner-friendly for building automation and setting everything up. Since the platform is low-code, I don’t have to overcomplicate things, and I can create workflows without needing to learn any specific coding skills. Review collected by and hosted on G2.com.

The UI and overall user experience could be improved a bit, and the pricing also feels like it’s on the higher side. Review collected by and hosted on G2.com.

What I like best about Webex Connect is that it puts everything in one place. I don’t have to jump between different tools to manage messages on different channels. Once you get used to it, the automation and workflows save a lot of time and make communication more organized. It’s especially useful when dealing with high volumes, and overall it feels reliable for daily work Review collected by and hosted on G2.com.

What I don’t like about Webex Connect is that it can feel a bit complicated at first. There’s a learning curve, especially if you’re new to automation or multi-channel messaging. Some parts of the interface also feel outdated, and it’s not always obvious where to find certain settings. It’s powerful, but I think it could be easier to use. Review collected by and hosted on G2.com.

Webex Connect offers a seamless way to integrate communication channels like SMS, WhatsApp, and email into one platform. Its automation capabilities, user-friendly dashboard, and strong API support make it easy to create intelligent customer engagement workflows. The platform’s reliability and security standards also ensure smooth and compliant communication management. Review collected by and hosted on G2.com.

The initial setup and configuration can be a bit complex for new users, especially when integrating multiple third-party applications. The documentation could be more detailed for advanced automation use cases, and sometimes the response time for support queries feels slower during peak hours. Review collected by and hosted on G2.com.

What I like best about Webex Connect is its overall ease of use and smooth implementation process. The platform is designed intuitively, which makes it simple for both technical and non-technical users to navigate. Setting up workflows and integrating multiple communication channels like SMS, WhatsApp, and email is quite seamless, thanks to its strong API support and ease of integration. The number of features offered is impressive — from automation and chatbots to detailed analytics — all of which make daily usage highly efficient. We use Webex Connect frequently as part of our regular communication operations, and its reliability has been consistent. Additionally, customer support has been very responsive and helpful throughout implementation and ongoing usage, ensuring quick resolutions whenever assistance is needed. Review collected by and hosted on G2.com.

While Webex Connect is a powerful platform, there are a few areas that could be improved. The initial setup and configuration can feel complex, especially for new users who are not familiar with API-based integrations. Some advanced features require additional training or support to use effectively, which can slow down implementation. Review collected by and hosted on G2.com.

I appreciate Webex Connect for its efficiency in internal communication across different regions, like the UK and India. The setup process was straightforward and quick, particularly signing in with an email. I find the meeting scheduling and reminder features extremely helpful, as well as the real-time screen recording feature, which allows me to record and review meeting sessions easily. The chat box functionality, where I can send emojis and replies, adds to an efficient and enjoyable meeting experience. Review collected by and hosted on G2.com.

I find that Webex Connect could improve by adding more features for sharing documents quickly. It would be beneficial to have quick buttons for document sharing to enhance efficiency. Additionally, during screen recording, having an integrated plain notepad for jotting down notes would be very useful. Review collected by and hosted on G2.com.

What I like best is the stability and clear sound quality during calls. We use Webex mainly for call center operations where partners assist telecare users, and the platform keeps communication smooth and professional. It’s also simple to manage calls and track interactions, which helps us deliver faster responses to users who need support. Review collected by and hosted on G2.com.

Sometimes the system can lag a little when several agents are online, and switching between active calls could be faster. The reporting tools are good, but I wish they had more details about call duration or missed calls. Review collected by and hosted on G2.com.