The G2 on Squaretalk

Squaretalk Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Squaretalk, facilitating quick management of calls and customer interactions. (27 mentions)

Users appreciate the flexibility and customization of Squaretalk's telephony system, enhancing client project adaptability. (18 mentions)

Users praise Squaretalk for its reliability, ensuring smooth call management and effective customer interaction tracking. (18 mentions)

Users value the excellent call quality of Squaretalk, enhancing customer service and training capabilities effectively. (16 mentions)

Users find Squaretalk's efficiency in managing calls and customer interactions invaluable for quick resolution and scalability. (16 mentions)

Users praise the seamless CRM integration of Squaretalk for enhancing productivity and data accuracy. (13 mentions)

Users often face delays in call connections during peak hours, impacting their overall experience with Squaretalk. (5 mentions)

Users find some complex features of Squaretalk not intuitive, impacting ease of use and implementation. (4 mentions)

Users find some features of Squaretalk to have a complexity that complicates usability, especially for new users. (4 mentions)

Users face connection issues with delays during peak hours, impacting call quality and overall workflow efficiency. (4 mentions)

Users find the difficult setup process to be time-consuming and sometimes overwhelming, complicating their overall experience. (4 mentions)

Users find the learning curve challenging initially, but appreciate the thorough support and training resources available. (4 mentions)

Users feel that the missing features like dark mode and language options hinder their overall experience with Squaretalk. (4 mentions)

Users experience delays in dashboard updates, leading to issues with real-time accuracy for metrics and agent statuses. (2 mentions)

Top Pros or Advantages of Squaretalk

1. Ease of Use

Users love the ease of use of Squaretalk, facilitating quick management of calls and customer interactions.

See 27 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you like about Squaretalk?

Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not

ZACHARY W.

Small-Business (50 or fewer emp.)

5.0/5

"Advanced call management and unlimited recordings"

What do you like about Squaretalk?

We can easily manage and route calls and track customer interactions within our CRM. This is very helpful as we have a relatively small team that has

2. Features

Users appreciate the flexibility and customization of Squaretalk's telephony system, enhancing client project adaptability.

See 18 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Squaretalk"

What do you like about Squaretalk?

Squaretalk is a cloud-based and reliable. I like its advanced AI-powered features, such as AI voice agents. The mobile app is a plus, too.

Alejandro P.

Small-Business (50 or fewer emp.)

5.0/5

"Clean APIs and Reliable Performance"

What do you like about Squaretalk?

The API integration is clean and well-documented. Performance is solid; no noticeable latency issues, even with concurrent users.

3. Reliability

Users praise Squaretalk for its reliability, ensuring smooth call management and effective customer interaction tracking.

See 18 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you like about Squaretalk?

Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not

ZACHARY W.

Small-Business (50 or fewer emp.)

5.0/5

"Advanced call management and unlimited recordings"

What do you like about Squaretalk?

We can easily manage and route calls and track customer interactions within our CRM. This is very helpful as we have a relatively small team that has

4. Call Quality

Users value the excellent call quality of Squaretalk, enhancing customer service and training capabilities effectively.

See 16 mentions

See Related User Reviews

Manikandan V.

Small-Business (50 or fewer emp.)

4.5/5

"Thanks for your CRM Integration and Real-Time Support"

What do you like about Squaretalk?

The system seamlessly connects with our Customer Relationship Management system. The process of transferring call results into our Salesforce pipeline

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform for customer support"

What do you like about Squaretalk?

Squaretalk's reliability and excellent call quality have enabled us to provide top-notch customer service. The ability to record and review calls has

5. Efficiency

Users find Squaretalk's efficiency in managing calls and customer interactions invaluable for quick resolution and scalability.

See 16 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you like about Squaretalk?

Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not

ZACHARY W.

Small-Business (50 or fewer emp.)

5.0/5

"Advanced call management and unlimited recordings"

What do you like about Squaretalk?

We can easily manage and route calls and track customer interactions within our CRM. This is very helpful as we have a relatively small team that has

6. CRM Integration

Users praise the seamless CRM integration of Squaretalk for enhancing productivity and data accuracy.

See 13 mentions

See Related User Reviews

Manikandan V.

Small-Business (50 or fewer emp.)

4.5/5

"Thanks for your CRM Integration and Real-Time Support"

What do you like about Squaretalk?

The system seamlessly connects with our Customer Relationship Management system. The process of transferring call results into our Salesforce pipeline

Rohit S.

Mid-Market (51-1000 emp.)

5.0/5

"Streamlined Our Real Estate Operations"

What do you like about Squaretalk?

I love how Squaretalk seamlessly integrates with our CRM system. This gives us access to client details when they call and automatic note logging, whi

Top Cons or Disadvantages of Squaretalk

1. Delays

Users often face delays in call connections during peak hours, impacting their overall experience with Squaretalk.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform for customer support"

What do you dislike about Squaretalk?

The only minor drawback we've experienced is the occasional delay in connecting calls during peek hours, but Squaretalk support team has been great ab

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Squaretalk"

What do you dislike about Squaretalk?

The limited third-party app integrations were a con for me. Experienced some connection delays during peak hours or complex workflows, missing feature

2. Complex Features

Users find some complex features of Squaretalk not intuitive, impacting ease of use and implementation.

See 4 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you dislike about Squaretalk?

Squaretalk is a strong platform, especially for small to mid-sized teams, but it’s not perfect. With some improvements in UI intuitiveness, more advan

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

3. Complexity

Users find some features of Squaretalk to have a complexity that complicates usability, especially for new users.

See 4 mentions

See Related User Reviews

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

Sankalp J.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless CRM Integration and Reliable Support, Minor Learning Curve"

What do you dislike about Squaretalk?

What I dislike about Squaretalk is that some of its advanced settings and customization options can be a bit complex for new users, and occasional con

4. Connection Issues

Users face connection issues with delays during peak hours, impacting call quality and overall workflow efficiency.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform for customer support"

What do you dislike about Squaretalk?

The only minor drawback we've experienced is the occasional delay in connecting calls during peek hours, but Squaretalk support team has been great ab

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great global VOIP solution"

What do you dislike about Squaretalk?

Due to security, the SquareTalk portal gets locked sometimes for dynamic IPs - requiring us to update IPs with support frequently. They respond quickl

5. Difficult Setup

Users find the difficult setup process to be time-consuming and sometimes overwhelming, complicating their overall experience.

See 4 mentions

See Related User Reviews

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

Melissa L.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Onboard New Team Members"

What do you dislike about Squaretalk?

The initial setup took a little bit of time, but the support team was helpful.

6. Learning Curve

Users find the learning curve challenging initially, but appreciate the thorough support and training resources available.

See 4 mentions

See Related User Reviews

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

Sankalp J.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless CRM Integration and Reliable Support, Minor Learning Curve"

What do you dislike about Squaretalk?

What I dislike about Squaretalk is that some of its advanced settings and customization options can be a bit complex for new users, and occasional con

7. Missing Features

Users feel that the missing features like dark mode and language options hinder their overall experience with Squaretalk.

See 4 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you dislike about Squaretalk?

Squaretalk is a strong platform, especially for small to mid-sized teams, but it’s not perfect. With some improvements in UI intuitiveness, more advan

Hidayat R.

Mid-Market (51-1000 emp.)

5.0/5

"Powerful Integrations"

What do you dislike about Squaretalk?

The lack of dark mode option can strain the eyes during extended use. Adding a dark mode would improve comfort for those who work long on the platform

8. Dashboard Issues

Users experience delays in dashboard updates, leading to issues with real-time accuracy for metrics and agent statuses.

See 2 mentions

See Related User Reviews

Citlalli G.

Small-Business (50 or fewer emp.)

5.0/5

"Turbocharging Sales Productivity"

What do you dislike about Squaretalk?

The reporting dashboard could be more real-time. Occasional minor lags mean we don't get the most up-to-date metrics sometimes.

Waskarani Z.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient Call Management and Rapid Resolution with Squaretalk"

What do you dislike about Squaretalk?

Agent status updates in the dashboard occasionally experience a slight delay of several seconds.

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Sankalp J.

Senior Software Engineer

Small-Business (50 or fewer emp.)

10/28/2025

"Seamless CRM Integration and Reliable Support, Minor Learning Curve"

5/5

What do you like best about Squaretalk?

What I like best about Squaretalk is its simple, intuitive interface and strong integration with CRM platforms, which makes managing customer communication seamless. The cloud-based calling system is reliable and efficient, and the automation tools help save time while improving team productivity and customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

What I dislike about Squaretalk is that some of its advanced settings and customization options can be a bit complex for new users, and occasional connectivity or lag issues may appear during high-traffic hours. However, these are minor compared to the overall reliability and helpful support team. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

Squaretalk solves the problem of managing customer communication across multiple channels by bringing everything—calls, messages, and CRM data—into one platform. This helps me and my team save time, stay organized, and respond to customers more efficiently. It improves coordination, boosts productivity, and ensures every client interaction is tracked and handled professionally. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

edit

Thank you for taking the time to share such thoughtful feedback, Sankalp!

We’re delighted to hear that Squaretalk’s intuitive interface, CRM integration, and automation tools are helping you manage customer communication more efficiently and improve overall productivity and satisfaction. It’s wonderful to know that the platform supports your team in staying organized and responsive across multiple channels.

We also appreciate your comments regarding the learning curve and advanced settings — we’ll certainly consider your opinion as we continue improving and refining our platform. Our team remains available to assist you anytime in making the most of all features.

If you ever have any questions or need further support, please don’t hesitate to reach out — we’re here for you.

Thank you once again for choosing Squaretalk!

See how Squaretalk improved

Haris B.

Industrial Designer

Mechanical or Industrial Engineering

Small-Business (50 or fewer emp.)

10/10/2025

"A Solid All-in-One Communication Platform"

3/5

What do you like best about Squaretalk?

Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not just tech teams. If you're looking for a cloud-based communication platform that's easy to implement and scale with, Squaretalk is definitely worth considering. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Squaretalk is a strong platform, especially for small to mid-sized teams, but it’s not perfect. With some improvements in UI intuitiveness, more advanced features, and expanded integration options, it could become a top-tier solution. Still, for the price and support you get, it's a reliable choice.we just hope to see more polish and flexibility in future updates. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

Squaretalk solves the core problem of fragmented, inefficient communication and replaces it with a unified, scalable platform. It’s boosted our productivity, improved customer interactions, and saved our team a lot of time and frustration. The flexibility it offers has allowed us to focus less on managing tools and more on driving results. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

edit

Hello Haris,

Thank you for taking the time to share such a detailed review of your experience with Squaretalk!

We’re delighted to hear that the platform’s balance of functionality, usability, and support has positively impacted your operations. It’s rewarding to know that Squaretalk helps your team communicate more efficiently, reduce tool complexity, and focus on what truly matters — achieving great results.

We also appreciate your insights on future improvements. Feedback like yours helps guide our ongoing development and ensures the platform continues to grow alongside our customers’ needs.

As a next step, we’d recommend exploring the Squaretalk Cloud Contact Center, our advanced solution offering enhanced tracking, detailed analytics, AI features, and omnichannel integrations — designed to take communication management and customer engagement to the next level.

We’re grateful for your trust and look forward to continuing to support your success!

See how Squaretalk improved

Ankush P.

product it

Small-Business (50 or fewer emp.)

10/9/2025

"Best communicational channel Squaretalk"

4.5/5

What do you like best about Squaretalk?

Honestly, I really like how easy it is to use. Even if someone isn’t super tech-savvy, you can figure out most things pretty quickly. Setting it up was also smooth — the implementation didn’t give me headaches. I also like the number of features it offers; everything from calls to messaging to analytics is in one place, so I don’t have to juggle multiple tools. Integrating it with our CRM was simple, which saved a lot of time. I use it every day, and it’s reliable, so it’s become a big part of how we work. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ease of use drops a bit there. When it comes to implementation, setting up complex workflows can be tricky. Honestly, the sheer number of features can feel a little overwhelming at first, and a few integrations needed extra work to get right. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

Squaretalk is solving a bunch of communication problems for us. It helps us handle calls, messages, and customer queries all in one place, so nothing falls through the cracks. The call routing and automation save our team a lot of time, and having everything integrated with our CRM means we can see customer info instantly during interactions. Overall, it’s making our work more organized, faster, and less stressful, and it’s helping us provide better service to our customers. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

edit

Hello Ankush,

Thank you so much for sharing your experience with Squaretalk!

We are truly happy to hear that you find the platform easy to use and that it has become such an essential part of your daily operations. It’s great to know that features like seamless CRM integration, reliable performance, and having all communication tools in one place have made your workflow more efficient.

We also appreciate your honest feedback regarding support speed and the learning curve for advanced features. Insights like yours are invaluable, as they help us identify areas where we can continue to improve and make the experience even better for you.

Thank you once again for taking the time to share your thoughts. If you ever have suggestions or need any assistance, our team is always here to help!

See how Squaretalk improved

Tharindu D.

IT Executive

Small-Business (50 or fewer emp.)

2/2/2025

"Scales operations easily"

5/5

What do you like best about Squaretalk?

I really appreciate how easily Squaretalk scales to meet our growing business needs. As we expand our team and call volumes increase, I can seamlessly add more users, numbers, and features without any hassles. This flexibility and ease of expansion is invaluable for keeping up with rising customer demands. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

No major dislikes still very attentive and easy to usw Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

A key benefit is Squaretalk's ability to handle more calls without quality dropping, which has been crucial as we grow. We can meet increasing customer needs while maintaining quick response times and excellent service. The integrations have also streamlined workflows between tools, boosting efficiency. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

edit

Hello Tharindu,

Thank you for taking the time to leave such a positive review!

We’re glad to hear that Squaretalk’s scalability and flexibility are helping you seamlessly expand your operations as your business grows. It’s great to know that our platform supports your team in handling more calls efficiently while maintaining excellent quality and response times.

We truly appreciate your kind words about the ease of use and attentive service, and we’re delighted that the integrations have helped streamline your workflows and boost efficiency.

If you ever have any questions, feedback, or need assistance, please don’t hesitate to reach out — we’re always here to help.

Thanks again for choosing Squaretalk!

See how Squaretalk improved

Alejandro P.

Consultor comercial Jr.

Small-Business (50 or fewer emp.)

10/7/2025

"Clean APIs and Reliable Performance"

5/5

What do you like best about Squaretalk?

The API integration is clean and well-documented. Performance is solid; no noticeable latency issues, even with concurrent users. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

My only gripe is that the UI could be a bit more customizable for power users, but overall, SquareTalk is a reliable, scalable solution for teams that value automation and seamless communication. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

SquareTalk solves the problem of fragmented communication and inefficient workflows by centralizing calls, messages, and CRM interactions into a single, integrated platform. For me as a software engineer, this means I can automate repetitive customer interactions and connect communication processes directly to our internal systems through clean, well-documented APIs. The result is improved efficiency, better data visibility, and smoother collaboration across teams—all without the hassle of switching between multiple tools or manually managing customer touchpoints. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

edit

Hello Alejandro,

Thank you for sharing such a positive and detailed review!

We’re glad to hear that Squaretalk’s clean API integration and reliable performance are helping you automate workflows, centralize communication, and connect processes directly to your internal systems — improving both efficiency and visibility for your team.

Thank you as well for the feedback regarding UI customization. We appreciate you pointing it out, and we’re happy to share that our new Squaretalk Cloud Contact Center Platform includes significant UI improvements and enhanced flexibility for power users, based on feedback just like yours.

If you ever have questions, suggestions, or need support, we’re always here to help.

Thanks again for choosing Squaretalk!

See how Squaretalk improved

Mariah L.

Debt Collections Operations Manager

Mid-Market (51-1000 emp.)

11/4/2025

"Real-Time Monitoring and Insights Boost Team Performance"

5/5

What do you like best about Squaretalk?

The real-time agent status monitoring helps me ensure adequate coverage during peak calling hours. The call recordings help me maintain consistent collection approaches across the team. I can easily see which calling strategies are most effective for different account types. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Not much, all technical problems are quickly resolved, and our account manager is very responsive. Not have any issue at all that interrupt our work. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

Managing debt collector performance and ensuring compliance without real-time visibility was extremely difficult. Squaretalk’s monitoring features provide instant oversight of all agent activities. Our right party contact rate has improved by 27%, and we've eliminated compliance violations through better oversight. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

edit

Hello Mariah,

Thank you so much for sharing your experience with Squaretalk!

We’re delighted to hear that our real-time agent monitoring and call recording features help you ensure strong coverage, consistency, and compliance across your team. It’s wonderful to know that Squaretalk has improved your RPC rate and eliminated compliance issues through better oversight.

We also appreciate your kind words about our responsive support and account manager—your satisfaction means a lot to us. Feedback like yours motivates us to keep improving and supporting businesses like yours every day!

Thanks again for choosing Squaretalk!

See how Squaretalk improved

Rusiru E.

Executive Monitoring Services

Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

7/27/2025

"Good, Useful Software"

4.5/5

What do you like best about Squaretalk?

The HIPAA compliance was one of the main reasons we went with Squaretalk. We also appreciate that the integration with our CRM allows us to provide more personalized service at scale, significantly cut wait times, and improve patient satisfaction. Having the AI agent book appointments and send SMS confirmations has significantly reduced the no-shows. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

It took some tweaking to fully customize the campaign, but we’re very satisfied with the results. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

The AI agents now efficiently handle basic questions and transfer more complicated cases to human support or specific healthcare providers, which significantly reduces our staffing needs. We also have very precise call tracking and monitoring to continuously refine processes and for auditing purposes. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

edit

Hello Rusiru,

Thank you for taking the time to share such a positive review!

We’re happy to hear that Squaretalk’s HIPAA compliance, CRM integration, and AI appointment handling are helping you deliver more personalized care, reduce wait times and no-shows, and improve overall patient satisfaction while lowering operational load.

Thank you as well for mentioning the initial tweaking needed during campaign customization - we appreciate the feedback and are glad to hear that the results have been worth it in the end.

If you ever have questions, feedback, or need assistance, our team is always here to support you.

Thanks again for choosing Squaretalk!

See how Squaretalk improved

Mantasha K.

Mid-Market (51-1000 emp.)

11/5/2025

"Effortless Automated Reporting Keeps Teams Aligned"

5/5

What do you like best about Squaretalk?

I can schedule reports to be automatically sent to department heads, with relevant data like call types, answer rates, average handle time, and contact rates. That keeps everyone aligned without me having to chase updates. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

There’s no conditional logic for scheduled reports (e.g., “send only if drops below X”), which would be useful. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

edit

Hello Mantasha,

Thank you so much for your kind words! We’re delighted to hear that our automated reporting tools help your team stay aligned, save time, and maintain clear visibility across campaigns.

Your suggestion about adding conditional logic for scheduled reports is a really good idea. We’ll look into it in detail and will definitely consider it for future updates.

Thanks again for sharing your experience with Squaretalk! We truly appreciate your feedback and support.

– The Squaretalk Team

See how Squaretalk improved

Gauri P.

Mid-Market (51-1000 emp.)

8/22/2025

"Best Call Tracking & Monitoring Platform"

5/5

What do you like best about Squaretalk?

The call recording features help me review difficult student conversations for training purposes and use them for real-life examples. The clean interface makes it easy to spot performance trends and make immediate corrections. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

There are no alerts for sudden performance drops.

All other experience was mine very good and reliable with Squaretalk. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

Without proper monitoring, I couldn't tell which advisors were most effective at student retention or ensure consistent service quality. Squaretalk’s performance tracking shows me exactly which team members excel at which types of student interventions. Combined with the advanced call routing features, this significantly improved our operations - student retention rates have improved by 24%, and I can provide much more targeted agent coaching based on actual conversation data. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

edit

Hello Gauri,

Thank you for your positive review!

We’re happy to hear that Squaretalk helps you with call recordings for training and performance tracking, and that it has improved coaching quality and student retention — that’s great to hear.

Thank you also for mentioning the lack of alerts. We agree that early warnings are valuable, and we’re glad to share that in our new Squaretalk Cloud Contact Center Platform, we already offer alerts for call duration, agent idle time, and status changes to help you react faster.

If you ever have questions or need assistance, we’re here for you.

Thanks again for choosing Squaretalk!

See how Squaretalk improved

Ioannis M.

IT Support Officer

Small-Business (50 or fewer emp.)

11/18/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"User-Friendly Platform with Outstanding Support"

5/5

What do you like best about Squaretalk?

Squaretalk is extremely user-friendly, and the support team responds quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The software could benefit from additional customization options, as it currently feels somewhat limited in that regard. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

edit

Hello Ioannis,

Thank you so much for sharing your experience with Squaretalk!

We’re really glad to hear that you find the platform user-friendly and that our support team has been able to assist you quickly and efficiently. It means a lot to us to know that Squaretalk is helping you with your dialing needs.

We also appreciate your feedback regarding customization options — insights like yours help guide our improvements, and we’re continuously working to expand flexibility across the platform.

If you ever need anything or have suggestions on how we can make Squaretalk even better for you, we’re always here to help. Thank you again for being with us!

See how Squaretalk improved