--- title: Squaretalk Reviews meta_title: 'Squaretalk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 156 reviews by the users' company size, role or industry to find out how Squaretalk works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 156 scale: '5' date_modified: '2026-11-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

Squaretalk Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Squaretalk, appreciating the quick deployment and customizable workflows for their needs. (24 mentions)
Users value the reliability of Squaretalk, benefiting from seamless communication and adaptable workflows across remote operations. (18 mentions)
Users highlight the efficiency of Squaretalk, benefiting from adaptable automations and remote communication capabilities. (17 mentions)
Users appreciate the adaptable automation of Squaretalk, enhancing efficiency and enabling tailored workflows for their needs. (16 mentions)
Users value the powerful reporting tools and AI analytics, enabling actionable insights and enhanced operational performance. (16 mentions)
Users note the limited features of Squaretalk, wishing for more advanced options and flexibility in future updates. (5 mentions)
Users find the difficult setup process for advanced workflows can be overwhelming and confusing at times. (4 mentions)
Users find the missing advanced features in Squaretalk limit its overall functionality and integration capabilities. (4 mentions)
Users find some of Squaretalk's advanced features complex, making it less intuitive for new users initially. (3 mentions)
Users find that the complexity of settings and features in Squaretalk can overwhelm new users and affect usability. (3 mentions)

5 Pros or Advantages of Squaretalk

5 Cons or Disadvantages of Squaretalk

Squaretalk Reviews (156)

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Squaretalk Reviews (156)

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4.8
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ZA
Ziad A.
IT Operations Supervisor
Mid-Market (51-1000 emp.)
"AI Voice Agents That Supercharge Outbound Campaigns and Free Up Human Reps"
5/5
What do you like best about Squaretalk?

The AI Voice Agents let us automate the first stage of high-volume outbound campaigns while keeping our human agents available for the conversations where they add the most value. During the call, the AI can use CRM information, capture and record the outcome, schedule a callback, or transfer the visitor to an available agent when it makes sense. We also tested a combination of an AI Agent call with an SMS follow-up after the call, and it turned out to be one of our most successful campaigns. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Getting the conversation logic exactly right takes some testing. Even small wording tweaks can change how natural the interaction feels, so we spent time refining and fine-tuning our first campaigns to get the flow right. Review collected by and hosted on G2.com.

Response from Rosen Eftimov of Squaretalk

Hello, Ziad A.

Thank you for taking the time to share your experience with Squaretalk. We’re delighted to hear that our AI Voice Agents are helping your retention team scale outbound campaigns while allowing your human agents to focus on higher-value conversations. It’s especially exciting to know that combining AI calls with SMS follow-ups has become one of your most successful campaign strategies. Features like CRM integration, automated outcome tracking, callback scheduling, and seamless transfers help teams deliver timely, personalized outreach at scale.

We also appreciate your feedback about refining conversation logic. We understand that even small adjustments can influence how natural an AI interaction feels, and fine-tuning the flow is an important part of building effective campaigns. Insights like yours help us continue improving the experience of configuring and optimizing AI Voice Agents.

Thank you again for choosing Squaretalk. It’s fantastic to see how AI is helping your team reach more visitors, strengthen retention efforts, and make better use of your specialists’ time. We’re truly grateful to be part of your success and look forward to supporting your continued growth!

See how Squaretalk improved
JR
Jose R.
Practise Manager
Small-Business (50 or fewer emp.)
"Time-Saving CRM Integration and Webphone That Keep Calls on Track"
4.5/5
What do you like best about Squaretalk?

The contact management and CRM integration are probably the features our agents value most. Being able to see patient details, past interactions, and notes while on a call saves a lot of time and keeps conversations on track. The integrated webphone also streamlines the daily workflow, since agents don’t have to keep switching back and forth between different applications. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

I’d like more flexibility to customize the agent workspace so different teams can prioritize and surface the information that’s most relevant to them. Review collected by and hosted on G2.com.

Response from Rosen Eftimov of Squaretalk

Hello Jose R.

Thank you for taking the time to share your experience with Squaretalk. We’re delighted to hear that our CRM integration, contact management, and integrated webphone are helping your agents deliver more efficient and personalized patient interactions. Having patient details, previous conversations, and notes readily available during a call reduces the need to switch between applications and helps agents keep conversations focused, avoid repeated questions, and resolve requests more smoothly.

We also appreciate your suggestion about greater flexibility in customizing the agent workspace. We understand that different teams have different priorities, and the ability to highlight the most relevant information can make daily workflows even more effective. Feedback like yours helps us identify opportunities to make the platform more adaptable to each team's needs.

Thank you again for choosing Squaretalk. It’s rewarding to know the platform is helping your agents spend less time searching for information and more time focusing on patients. We’re truly grateful to support your team's efforts to deliver a smoother, more personalized service experience!

See how Squaretalk improved
TT
Tendai T.
Technical Support Manager
Mid-Market (51-1000 emp.)
"Internal Chat and Call Monitoring That Empower Support Teams"
4.5/5
What do you like best about Squaretalk?

The internal chat and call-monitoring features are especially helpful for our technical support team. When an agent gets a question they can’t answer right away, they can quickly reach out to a colleague or supervisor without having to switch to a separate messaging app. The option to transfer calls and bring in more experienced team members is also very valuable. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

It would be helpful to have additional options for organizing internal conversations, such as grouping them by technical topic or by support department. Review collected by and hosted on G2.com.

Response from Rosen Eftimov of Squaretalk

Hello, Tendai T.

Thank you for taking the time to share your experience with Squaretalk. We’re delighted to hear that our internal chat and call-monitoring features are helping your technical support team collaborate more effectively while assisting customers. Being able to consult colleagues or supervisors without leaving the platform, transfer calls, and bring in more experienced team members helps agents resolve complex issues faster and deliver more consistent support.

We also appreciate your suggestion about adding more ways to organize internal conversations by technical topic or support department. We understand how useful clearer conversation structures can be for teams with different areas of expertise, making it easier to find the right person and keep communication focused. Feedback like yours helps us identify opportunities to further improve team collaboration.

Thank you again for choosing Squaretalk. It’s great to see how the platform is helping your team reduce unnecessary back-and-forth, share expertise, and connect customers with the right support when they need it. We’re truly grateful to support your team's continued success!

See how Squaretalk improved
AM
Anushkka M.
Senior Sales Manager
Mid-Market (51-1000 emp.)
"More Productive Candidate Outreach"
5/5
What do you like best about Squaretalk?

The new Power Dialer feature has made candidate outreach far more structured for our recruitment team. Recruiters no longer have to work through call lists manually or figure out who to contact next. During each conversation, the relevant candidate details, notes, and campaign script are right there, and agents can record the outcome and complete their wrap-up without leaving the workflow. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

It would be helpful to have more ready-made campaign templates for a wider range of recruitment scenarios—for example, initial screening, interview reminders, and candidate reactivation. Review collected by and hosted on G2.com.

Response from Rosen Eftimov of Squaretalk

Hello Anushkka M.

Thank you for taking the time to share your experience with Squaretalk. We’re delighted to hear that our Power Dialer has made candidate outreach more structured and efficient for your recruitment team. Having candidate details, notes, campaign scripts, and call outcomes available within the same workflow can make a real difference, especially when recruiters are managing high volumes of conversations and follow-ups.

We also appreciate your suggestion for more ready-made campaign templates tailored to recruitment scenarios such as initial screening, interview reminders, and candidate reactivation. Feedback like this helps us understand where additional flexibility and pre-built workflows could make the platform even more useful for recruitment teams.

Thank you again for choosing Squaretalk. It’s fantastic to see the Power Dialer helping your recruiters spend less time managing lists and more time having meaningful conversations with candidates, and we’re truly grateful to support your team’s continued success!

See how Squaretalk improved
SC
Sabir C.
Corporate IT Manager
Mid-Market (51-1000 emp.)
"Perfect for high-volume outbound teams"
5/5
What do you like best about Squaretalk?

The predictive dialer has become one of the most valuable tools for our sales organization. Agents spend far less time waiting between calls and significantly more time speaking with prospects. Campaign setup is straightforward, list management is flexible, and the real-time dashboards give supervisors instant visibility into performance, pacing, contact rates, and agent activity. It has made managing large outbound teams much more efficient Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

I would like to see additional benchmarking and trend reports that make it easier to compare campaign performance across longer periods. The reporting is already comprehensive, but more historical comparisons would help with strategic planning. Review collected by and hosted on G2.com.

Response from Rosen Eftimov of Squaretalk

Hello, Sabir C.

Thank you for taking the time to share your experience with Squaretalk. We’re delighted to hear that our predictive dialer, campaign management, and real-time dashboards are helping your team manage high-volume outbound operations more efficiently. It’s especially great to know that Squaretalk has reduced time spent on manual tasks, increased agent talk time, and helped your team scale outreach without increasing headcount.

We also appreciate your suggestion regarding additional benchmarking and historical trend reports. Having more ways to compare campaign performance over longer periods can provide valuable insights for strategic planning, and we’re always looking for ways to make our reporting even more useful for growing teams.

Thank you again for choosing Squaretalk. We’re excited to continue supporting your team as you scale your outbound operations!

See how Squaretalk improved
VG
Vidhya G.
Consultant
Mid-Market (51-1000 emp.)
"Predictive Dialer That Speeds Up Outreach and Boosts Real-Time Campaign Control"
4.5/5
What do you like best about Squaretalk?

The predictive dialer is especially helpful when we need to move through large buyer segments quickly. It lets agents spend more time in real conversations and less time manually dialing numbers. I can also monitor campaign activity in real time and adjust our approach when the results aren’t meeting expectations. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

There are quite a few campaign settings, so new managers may need some time to get up to speed and understand how pacing and dialing configurations influence the results. Review collected by and hosted on G2.com.

Response from Rosen Eftimov of Squaretalk

Hello Vidhya G.

Thank you for taking the time to share your experience with Squaretalk. We’re delighted to hear that our Predictive Dialer is helping your team work through large buyer segments more efficiently, giving agents more time for meaningful conversations instead of manual dialing. It’s also great to know that real-time campaign monitoring allows you to track performance and adjust your approach as needed, creating a more consistent and productive outreach process.

We also appreciate your feedback about the range of campaign settings and the learning curve for new managers. Understanding how pacing and dialing configurations affect campaign results is important, and we recognize that getting familiar with these options can take time. Feedback like yours helps us identify ways to make campaign management more intuitive and accessible.

Thank you again for choosing Squaretalk. It’s rewarding to see how the platform is helping your team reach a wider audience, streamline large-scale outreach, and maintain better control over campaign performance. We’re truly grateful to support your continued success!

See how Squaretalk improved
AH
Ameer H.
Acquisition Strategy Consultant
Mid-Market (51-1000 emp.)
"Centralized Cloud Voice Management That Scales Across Locations"
4.5/5
What do you like best about Squaretalk?

The voice coverage and centralized administration make Squaretalk a strong fit for our business. It lets us manage numbers, users, permissions, and call routing across multiple locations without having to maintain separate phone systems for each office. The cloud-based setup also makes it relatively straightforward to add new agents as needed. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Number activation requirements can vary by location, so some places require more documentation and preparation than others. Review collected by and hosted on G2.com.

Response from Rosen Eftimov of Squaretalk

Hello, Ameer H.

Thank you for taking the time to share your experience with Squaretalk. We’re delighted to hear that our voice coverage and centralized administration are helping you manage numbers, users, permissions, and call routing across multiple locations from one platform. Having a cloud-based environment that makes it easier to add agents and support distributed teams can make a real difference as operations expand, and it’s great to know Squaretalk is helping your IT team maintain greater control while simplifying day-to-day management.

We also appreciate your feedback about the varying requirements for number activation across different locations. We understand that differences in local regulations and documentation requirements can make planning and provisioning more involved in certain markets. Feedback like yours highlights the importance of clear guidance and preparation throughout the activation process.

Thank you again for choosing Squaretalk. It’s rewarding to see how the platform is helping you move away from disconnected telecom systems, bring your communications under one centralized structure, and respond more easily to new projects and changing business needs. We’re truly grateful to support your continued growth!

See how Squaretalk improved
Gil D.
GD
Gil D.
VP of Marketing and Sales
Small-Business (50 or fewer emp.)
"Significant Upgrade: Intuitive Interface, Better Workflows, and Excellent Support"
4.5/5
What do you like best about Squaretalk?

The new version is a significant improvement, with a more intuitive interface, better workflows, and enhanced functionality. What I appreciate most is the excellent customer service. The team is always available, responsive, and provides a personal touch. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The previous version had some limitations in its interface and workflows, but the new release has addressed many of these issues. There is still room for improvement in some areas, but overall, the product has made significant progress. Review collected by and hosted on G2.com.

Response from Rosen Eftimov of Squaretalk

Hello Gil D.

Thank you for taking the time to share your experience with Squaretalk. We’re delighted to hear that our latest version has made a meaningful difference to your day-to-day operations, with a more intuitive interface, improved workflows, and enhanced functionality. It’s especially rewarding to know that our customer service has stood out to you and that our team’s responsiveness and personal approach have made a positive impact.

We also appreciate your honest feedback about the areas that can still be improved. We’re continuously working to make the platform more intuitive and efficient, and feedback from customers who have experienced the evolution of Squaretalk firsthand is incredibly valuable to us.

Thank you again for choosing Squaretalk. We’re proud to support your international sales operations and make it easier for your team to stay connected across markets. We truly appreciate your trust and look forward to continuing this journey with you!

See how Squaretalk improved
SR
Stevenson R.
Cloud Operations Engineer
Mid-Market (51-1000 emp.)
"Automated Dialing and Live Monitoring That Boost Outbound Productivity"
5/5
What do you like best about Squaretalk?

The automated dialing features have made a noticeable difference in our outbound operations. Agents can move from one call to the next with minimal downtime, and that has boosted productivity throughout the day. I also appreciate the live monitoring tools, since they give managers a clear, real-time view of campaign progress and agent performance without requiring any extra effort. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The reporting is detailed, but I’d like to see more customizable dashboard widgets so each team can highlight and track the metrics that matter most to them. Review collected by and hosted on G2.com.

Response from Rosen Eftimov of Squaretalk

Hello, Stevenson R.

Thank you for taking the time to share your experience with Squaretalk. We’re delighted to hear that our automated dialing and live monitoring tools are helping your team streamline outbound operations, reduce downtime between calls, and increase agent productivity. It’s especially great to know that real-time visibility into campaign progress and agent performance is helping managers optimize results and keep outreach consistent.

We also appreciate your suggestion regarding more customizable dashboard widgets. Giving teams greater flexibility to highlight the metrics that matter most to their specific workflows is valuable feedback, and we’re always looking for ways to make our reporting and dashboards more adaptable.

Thank you again for choosing Squaretalk. We’re excited to continue supporting your team and helping you make every customer conversation count!

See how Squaretalk improved
GC
Graham C.
Operations Director
Mid-Market (51-1000 emp.)
"Stronger Control over our Contact Center"
4/5
What do you like best about Squaretalk?

The access controls, custom roles, audit logs, and call-recording options give us much better oversight of how customer data and conversations are handled. We can restrict what different teams are able to view, keep an eye on activity, and review recordings when needed. The platform also supports secure access for distributed employees, which helps us maintain consistent controls across locations. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The security settings are comprehensive, but the initial configuration requires careful planning to ensure every role has the correct permissions. Review collected by and hosted on G2.com.

Response from Rosen Eftimov of Squaretalk

Hello, Graham C.

Thank you for taking the time to share your experience with Squaretalk. We’re delighted to hear that our access controls, custom roles, audit logs, and call-recording capabilities are giving your team greater oversight of customer data and communications. It’s especially encouraging to know that these controls are helping you maintain consistent governance across distributed teams while centralizing your contact center operations.

We also appreciate your feedback about the initial security configuration. With comprehensive permissions and role-based controls, careful planning is important to ensure each team has the right level of access. Feedback like this helps us continue improving the setup experience and making it easier for teams to configure their security and governance requirements confidently.

Thank you again for choosing Squaretalk. It’s fantastic to see the platform helping your organization grow while maintaining strong oversight and consistent controls, and we’re grateful to be part of that journey!

See how Squaretalk improved